I've flown Horizon Q400's several times throughout WA, OR, and BC. Nice planes, and I actually
prefer them to the CRJs. Flight staff is always good, and frankly, I've never had a problem
with ground staff either.
Delays. If you want to get to where you want to be in time, do not take this airline. Rude
customer service staff. Being threatened by staff: "you take this flight or I tear off the
ticket now". They did not help to solve problems that they cause (connecting flights, checked
bags and so on) and with that kind of attitude, I will not take this airline again.
YEG-SEA economy. Checkin efficient, mentioned I was connecting internationally and got the $15
bag fee waived. Flight a little late but well informed and crew apologised. Good communication
from the cockpit - nice CRJ aircraft in good condition with ample legroom, leather seats.
Inflight service was surprising - 2pm flight with free beer, wine and pretzels with top-ups
throughout the flight. No IFE but for 1.5 hours who cares. Friendly and obliging crew.
Flew with Horizon three times in 2 weeks. Ground experience/check-in were nightmares with rude
and inexperienced staff. 25 minutes to print a boarding pass? Don't call them out on poor
service or you may not fly, as they reminded me repeatedly. Nothing like a threat to start
your flight. Flight crews were dynamite! Flights were nice, a little dirty. They didn't
transfer my luggage to my other airline for my last 2 legs of flight. The airline's baggage
tag clearly stated that it should be transferred to Houston. Luckily, I passed baggage claim
on my quest for a cigarette or I would not have seen my bag sitting alone in the empty baggage
claim area. Recognized my bag and 2 nice TSA agents ran me to re-check my bag. Both I and my
bag made it on only because of the TSA agent's insistence and the frantic efforts of the US
Airways crew. Rule of thumb: if you are the only airline servicing an area, customer service
is the first fatality. They have you by the throat and they know it.
SEA-YVR This franchise flight was my first with Horizon Air, and was a short flight up the
archipelago-like coast between Seattle and Vancouver. It was an aged Dash 400 turboprop, and
there was a mineral water service.
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Customer Rating : 5/5 |  |
A great commuter airline! On my recent trip to SE Asia via Seattle, I connected from Portland
to Seattle with Horizon, and I have nothing bur praise for Alaska's sister carrier. Their CRJ-
700's are comfortable, staff are polite and efficient, and all flights on time.
HORIZON AIR customer review : 19 August 2008 : by Streb Lovell
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Customer Rating : 4/5 |  |
SEA-MFR, then MFR-LAX. MFR-LAX is an important lifeline that I hope this airline never cancels, as
lately they have been pulling out of quite a few cities in Oregon. All flights on time and staff
very friendly and professional. No complaints, really, except the small seats. Interesting and fun
choice of beverages. This must be the only airline serving free wine and beer.
Horizon Air - by A Davidson
30 January 2008 Customer Trip Rating : 
BLI to SEA and very impressed with the ground staff, inflight crew and very helpful gate agent on
arrival at SEA who gave me her full attention and assistance in getting from one end of the terminal
to the other in order to make my connection! Definitely will fly with Horizon more often!
Horizon Air - by G Johnson
4 January 2008 Customer Trip Rating :
GEG-SEA-FSN: Flew on the regional jet both to and from Fresno but can tell that they have crammed
more seats in the jet than the last time I flew it about five years ago. Seats were really tight.
Service was fine; flight late taking off from Fresno but still made connections with Alaska.
Horizon has always offered good service. Normally I fly from PUW to SEA and find the service out of
Pullman to be excellent.
Horizon Air - by P Smith
1 January 2008 Customer Trip Rating : 
YVR-PDX-YVR. Both sectors operated by new Q400 which is as quiet as a jet. Crew very friendly and
service very informal but nice to be offered beer or wine and snacks on a short flight. I have
always found QX staff to very personable, efficient and like their laid-back friendly service. Will
fly with them again!
Horizon Air - by Edward Hahn
27 December 2007 Customer Trip Rating :
A subsidiary of Alaska Airlines. I've flown them many times into Billings, MT from both Seattle and
Portland, OR. I had one bad experience where the early morning flight I was on was canceled because
of crew problems. I was not able to get out until late that night on a flight that was 2 hours
late. I received a $10.00 meal ticket and that was about it. All other times the flights have been
good. On the last one in October, 2007, beer and wine from Oregon was complimentary and the flight
staff were friendly, informative and entertaining. I will continue to use them.
Horizon Air - by A Wortham
22 May 2007 Customer Trip Rating :
YVR-PDX. Check in a breeze and a small aircraft (think it was a 28
seater). Got a drink and a few snacks as well. Crew on board were
fantastic and a great flight. Seats were comfy.
Horizon Air - by J Davies
20 May 2007 Customer Trip Rating : n/a
LAX-RNO return. Both flights on time. The plane was comfortable for a
small 70 seater, I found the seats comfortable though it was a surprise
to only be served these rice crisps (I think we are spoilt on Australian
domestic flights). FAs were attentive and friendly, would fly again.
Manage to arrive in Reno safely except my luggage, bit of a problem when
you are on the other side of the world, the Horizon ground staff could
not have been more helpful, bag was delivered to our accommodation as
soon as it arrived with the next flight.
Horizon Air - by Lindsay Pulliam
9 January 2007
RNO-LAX roundtrip. This was our first time flying Horizon and it turned
out to be very good. On time flights both ways. Friendly FA's with a
good sense of humor. Basic drinks and snacks offered several times on
the 70 minute flight. Even free beer and wine on the trip back. What a
nice thing to see in this day and age. For a propeller plane there was
very little noise. True, the seats don't recline but for the short
flight it's really not an issue. The seats were comfortable. The only
issue/concern I encountered was with the security check at LAX. This
had nothing to do with Horizon but rather the security at LAX. I had my
partners boarding pass by mistake so when I showed my boarding pass and
ID, which obviously didn't match, she just waved me through the check
point. When I realized what had just happened I went back and let her
know that she just allowed me to enter the passenger area with ID that
did not match the boarding pass. She just put her hand over her mouth,
said "Oh" and giggled. That sure showed me how lax our so called
trusted security system is at airports.
Horizon Air - by Ray Ketchum
3 January 2007
I wish I had taken the time to read the above comments before I booked
my last flight. We decided to surprise our children and grand-children
for Christmas, and arranged our arrival in Moscow, ID for Christmas Eve.
Rather than start with Northwest, United, or American and generally end
up in Spokane with a two hour drive, we decided to start with the
airline that served Pullman, WA (Horizon) and work backwards. We worked
out an ideal schedule from New York and back, which was almost flawless
on the trip out. Alaska Airlines/Horizon ticketed the entire itinerary
and received the $1500.00. But when we received the itinerary we
noticed that going to Washington, we flew American Eagle, and American
to Seattle and Horizon only from Seattle to Pullman. We had all the
necessary details except seat assignments on the return flight from
Chicago to White Plains, NY. On the internet, all the information I
could get from Horizon was to get my seat assignments from American.
American was exceptionally helpful and especially their Special
Assistance people whom we had contacted on another matter. They gave
us seat assignments for the return flight from Chicago. Our trip out
went off without a hitch, and the kids were completely surprised.
Twenty-four hours before our return on 31 December 2006, I printed out
our boarding passes for the trip. Everything looked OK except there was
no seat assigment for my wife on the link from Chicago to White Plains.
Again, I couldn't get a resolution from Horizon so I called American and
they gave us seat assigment. When we arrived at Pullman, WA airport at
0530 their flight had been cancelled because of heavy fog. The ticket
agents were reasonably pleasant for that time of morning, but they were
explicit in stating our alternatives. Wait for a later flight, hoping
the fog would clear and shift our schedule to involve overnight flights,
or hire ground transportation to Spokane, fly to Seattle, and pick up
our same itinerary a day later. We chose the latter, and they cancelled
our existing itinerary. All went well. We spent New Year's eve in
Seattle instead of New York, and had a nice flight from Seattle to
Chicago. As others have commented, the seats were rather narrow, but
comfortable for us and we appreciated the leather vs. fiber. However,
the agent in Seattle when we checked in, Tara, did not confirm seat
assignments on our flight from Chicago, and told us we would have to
check in at the gate. Also we learned today, that she had not checked
our bags through to our destination, White Plains. New Year's Day in
the Chicago Airport is not one we want to repeat. We were put on stand
by for our originally scheduled flight, and standby on a flight an hour
later, both of which were over loaded, so American finally got us to
Newark, NJ and we drove home. However, our baggage was still in Alaska
Airlines custody in Chicago. American helped us trace the location of
the baggage, but said we had to go to Alaska to get it released and
shipped to White Plains, but when we called Alaska, they said we had to
file our claim with American, because they were the last ones to give us
a flight. I would argue that for frequent flyers, one should not only
check schedules, on time reliability, etc. but try try to avoid
partnerships where each party can point the finger in the other
direction and the customer ends up frustrated, disappointed, and perhaps
another lost baggage statistic.
Horizon Air - by Streb Lovell
29 December 2006
LAX-MFR, then LMT-PDX. Both flights arrived early. Snacks minimal, but
at least they've got free wine and beer and the flight attendants are
actually nice and professional. Seats are small and don't recline, but
OK for 1-2 hours. Baggage seems to take a while in Medford. The LAX-MFR
non-stop is a welcome alternative to having to take United.
Horizon Air - by Derek Lang
12 August 2006
LAX-RDD, then back RDD-LAX via Arcata. Overall, the crew was alright -
definitely not anything extraordinary but tolerable. Food service was
minimal, crackers with a free drink. Alcoholic beverages were extra. The
seats, however, were not acceptable even for a 1hr 45min flight it was.
They didn't even recline. I've been on 50 min flights that had seats
that reclined. I think even Southwest has reclining seats! The
Bombardier 70-seater plane was old, needed new seats (as mentioned
above), better bathrooms.
Horizon Air - by Loren Williams
13 May 2006
My wife and I fly business a lot , esp. my wife. We often have meetings
to attend etc. and leave time for minor delays. Here lately, Horizon has
had great difficulty being on time. Connecting flights get put back and
hours later you are still wondering if u will be on stand-by or sleeping
in the waiting area. We are considering using another carrier. Enough
is enough. Crew and pilots are great. Service is minimal. However,
they seem to have a snowball effect in their scheduling. One delay
screws up many, many flights, etc. and there is little if no back up.
Thank you for the opportunity to express my views and experiences with
this carrier. I guess that's where the consumer pays the price. We need
them more than they need us?
Horizon Air - by Bart Krawczynski
12 November 2005
Seattle, WA - Edmonton, AB. The flight was on the Bombardier Dash
8-Q400, a small aircraft but less noisy than other propeller regional
aircraft. The boarding staff at Seattle were terrible. The flight was
scheduled to leave at 2:30, then delayed to 3:38, then we were told
5:00, 10 minutes later we were told that the plane was OK and we were
boarding at 3:50. Nothing happened for 20 minutes, 30 minutes, finally
we boarded at 4:30. People were standing waiting to board for about 30
minutes with no explanation. Horrendous communication skills and no room
for passengers to sit near gate 2 where regional planes depart to
Edmonton, Calgary, Kalispell, Yakima, etc. People were complaining that
this is normal for Horizon Airlines and it happened to them previously.
The flight was OK, the crew was great and the captain even apologised
for the hassle in Seattle. Unfortunately, it should have been a Horizon
manager at the airport doing the apologising. With this flight and
comments from other passengers, i would not fly with Horizon Airlines
again.
Horizon Air - by A Bailey
19 August 2005
Spokane, WA to Seattle, WA - Small, older plane (Q400), but super nice crew and complementary
Northwest beer and wine. Delayed a bit due to fog in Seattle. Crew had a sense of humor, which
is always nice.
Horizon Air - by S McAreavy
24 June 2005
Horizon Dash 8-200 YVR-SEA. Short flight but the FA was nice and friendly for a late night
flight. Complementary wine as well. Made the bumpy flight enjoyable. Well fly with them again.
Horizon Air - by Barry Hodge
30 April 2005
SAC-PSP. Not a long flight but a pleasant experience with a professional and smiling crew. A small
but sufficient snack and drinks served and landmarks pointed out on the way. And all for a lot less
than equivalent European flights.
Horizon Air - by Steve Warnock
25 October 2003
I have flown Horizon Air more times then I can remember which have been mainly short commuter
flights for business purposes. I have found that typically the flight attendants are friendly and
cheerful, although the planes have been less the clean at times. All in all I enjoy flying with
Horizon and would not hesitate to use them in the future.
Horizon Air - by Becky Warner
28 July 2003
I love Horizon! I was one a Horizon flight last year where we had a short stop. The Captain
himself went into the terminal and came back with 2 bags of ice for the flight attendants. What
teamwork! I was impressed. This same flight crew sat around joking and talking with the waiting
passengers in the SEA terminal before we boarded.
Horizon Air - by Kial Leach
28 June 2003
Seattle,WA -Butte, MT. I have flown on Horizon many times and each time I am impressed with the quality of their cabin
crew. The flight was uneventful but the quality of service reminds me why I try to choose Horizon
Air whenever I can.
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