Harmony Airways Passenger Reviews and Harmony Airways Customer Trip Reports
Harmony Airways - by Ron Thomas
26 February 2007 Customer Trip Rating : n/a
We travelled to Maui in Economy return. Our flight to Maui was only
about 60% full so we were able to have three seats for the two of us.
Check-in was smooth at YVR and the flight left on time. The cabin staff
were not overly friendly but seemed efficient. The meals were typical
airplane fare, just so-so. The check-in for our return flight was
smooth and again the flight left on time. The cabin staff on the return
flight were great and they made our flight enjoyable. Again the meals
were so-so. We arrived at VYR ahead of schedule and had no problems
with our luggage. We felt safe and comfortable flying with Harmony and
will use this airline in the future.
Harmony Airways - by John Shields
26 January 2007
Maui to Vancouver Business Class. Check in at Maui took just seconds -
Business class passengers can use the Aloha lounge which was filthy and
should be avoided like the plague. Many people came in, took a look and
left. No newspapers and one tv, without cable. At least one could see
snow in Maui - on the screen, Tip - avoid the lounge and go to the bar.
Back on the Harmony side, their gate welcomed passengers with trays of
vegetables, meats and cheeses. On boarding, drinks were served. Service
was excellent -constant attention, interesting snacks and great food.
The kids loved the ice cream served in coconut shells. Flight into
Vancouver arrived 35 minutes early with bags on the carousel before many
passengers arrived. Seats in business class, while not reclining very
far, were comfortable.
Harmony Airways - by John Shields
22 January 2007
Vancouver to Maui Harmony One Business Class. 16 seats in business class
with 2 attendants means wonderful service, choice of meals and the
attendants making fresh pasta for two kids with their choice of tomato
or cheese toppings. An obscure but effective personal viewing system
(the commercially non successful PEA system which, on an airplane works
just fine). On Maui this airline is feted by passengers as a full
service airline offering meals, great service with a positive attitude
and fair pricing. If this airline can ever get above 4x757 planes and a
relatively unknown presence, it should do well. It is finally offering
business class lounge privileges in Vancouver (its home base) sharing
with Alaska. The business class amenity kit is convenient, useful and
come nicely packaged. Smiles from its personnel are free, generous and
welcoming. This airline deserves to prosper.
Harmony Airways - by Robert Rancher
9 November 2006
Vancouver to Toronto. What a disaster! When I called to make my
reservation I should have know. It took me three calls to get anyone
that I could even understand. The girl I talked to guaranteed me of the
carryon sizing, but when I got there, I had to check my bag. She also
told me that the liquid restriction was gone and liquids are find as
long as they are in a Ziploc bag. I asked several times if she was sure
to which she said yes. When I got to security, I was embarassed as the
guy took out my shaving cream a thing of Axe and threw them into the bad
bin. I could have been saved this embarassment and my stuff if the girl
had known what she was talking about. The Check-in process took almost
25 minutes both directions. Harmony didn't have a kiosk like other
airlines and the online check in doesn't work. When I called about the
online check in the guy on the phone didn't seem to even know if Harmony
has online checkin. I had to tell him where it was! The flight itself
left much to be desired as well. The legroom is a bit more than other
airlines, but the seats have no width to them. The plane I was on to
Toronto badly needs some repairs. Several of the seats had ripped cloth
and the ceiling was marked up. From the minute I stepped on, it just
felt dirty. I was at the window, but the shade wouldn't stay up without
me holding it. The flight back wasn't any better.
Harmony Airways - by Corinne Hillman-Bickle
5 October 2006
Vancouver to Toronto 1430. First time flying with Harmony and what a delightful experience it was!
From booking on line and printing our tickets to the actual flight ,it was an excercise in 'How to get it Right'.
Check in was smooth; we were each given a Spa card worth $15CAD to make up for the fact that Harmony does not have a
Club lounge at Vancouver. Once on board it just got better and better! The seats were huge, with loads of space between
rows (Air Transat take note!) I am 6' and my husband is 6'6" and even by stretching my legs out I could
only just touch the seat in front of me. Our names had been put on little place setting cards and were
on the armrests - a lovely personal touch. The cabin crew were just brilliant - helpful and attentive without
being too over enthusiastic. Once airborn, drinks were proffered and we were given our personal DVD players and
earphones (good choice of viewing) The food was outstanding and after a coffee, it was wonderful to be
able to stretch out in our armchairs and put our feet up. As a result, we arrived at Toronto feeling
very relaxed and well cared for (plus, it was a brilliant landing!) Thanks to all concerned. Please would
Harmony consider flying to the UK - here are 2 people who would be very regular customers!
Harmony Airways - by Anthony Perl
16 September 2006
YVR-JFK-YVR Coach. Check in smooth, but Harmony enforces strict cabin
baggage limits (lower than Air Canada) with secondary inspections by
gate staff. This led to gate checking a roll-aboard bag that has made
it onto every other flight I've taken used it as cabin baggage. Flight
itself was smooth and timely. Full hot breakfast served, followed by
drinks a snack mid-flight. Coach seating on this B-757 was reasonable.
Landing at JFK, HMY uses a remote stand that adds at least 15 minutes to
deplaning. Luggage including both counter checked and gate checked
pieces made it off ok. JFK-YVR : Check in again very smooth, and this
time we gave them both bags at the counter. Aircraft an ex-ATA B757
that was in much worse shape than the outbound flight. Seats highly
uncomfortable due to worn out cushions. Cabin walls and ceiling dented
and scuffed. Cabin crew was tired on this long YVR-JFK-YVR run, over
12.5 hours due to delays on ground at JFK. Food quality is
significantly worse from JFK's flight kitchen than YVR's. HMY's 3 star
rating is about right based on our experience.
Harmony Airways - by Vincent Liou
26 August 2006
Harmony on Business from Vancouver to Toronto. Chose Harmony because it
was only $1500 round trip and AC Executive was $2300. As a die hard
international passenger on AC, I knew what I could expect. However,
after reading those horrible reviews of AC when flying domestic, and
because of the higher costs, I went with Harmony. Harmony was great!
Food was delicious (had two servings), had a few glasses of wine. Their
coffee machine broke though, and it was an AM flight, so you can imagine
how cranky people were! ONLY gripe I have is those seats. Lots of pitch,
but didn't recline far enough and leg rest didn't come up. Also, seats
aren't powered, unlike AC. No lounges as well, but the SPA voucher did
come in handy for a little stupid aromatherapy thing.
Harmony Airways - by W Mark
12 August 2006
Vancouver to Toronto on Harmony and was impressed by the level of
service. In comparison to Air Canada Tango, Harmony includes in its
fee: 1) no charge online seat selection; 2) a good, hot meal; 3) no
charge blanket/pillow; 4) no charge headphones; 5) newspapers; 6) moist
towelette at end of flight. All this was provided at a better price
than Tango. The inflight movie was "Mission Impossible 3" and there was
also an episode of "Everybody Loves Raymond" to fill some extra time.
The flight crew were very pleasant and we arrived half an hour early. I
normally fly Air Canada for business because it has better schedules,
but for personal travel, you can't beat Harmony!
Harmony Airways - by Judy Dickson
24 June 2006
I travelled from Kelowna to Honolulu and was most appreciative of this
convenience. I have no complaints about the food or service - quite the
contrary! I have booked another flight to Honolulu in September, but I
keep getting seat sale messages from Harmony which I check out. Much to
my dismay, the fares continue to drop on a regular basis, and I am
"stuck" with a much higher-priced fare with no recourse for a
credit/refund. Watch out folks!!
Harmony Airways - by John Hunter
22 April 2006
We just completed the round trip to Honolulu from Victoria and I wanted
to add my name to those who complimented the airline for the pleasant
attentive staff on the ground and in the air, the on time service and
the convenience and in flight food. We commented on how like the old
Wardair days it was and see that there are numerous posted references to
them. Great job Harmony. We will definitely use you again.
Harmony Airways - by Ed Goodridge
25 March 2006
Our trip to Hawaii and return was fantastic. The service and staff were
excellent. We have not had service like this since the days of Wardair.
The situation of being able to leave to and from Victoria is great. This
eliminates a lot of hassle of having to change planes in Vancouver. The
only gripe is the long walk at the Honolulu airport from the Harmony
check in to the departure gate at the Honolulu airport
Harmony Airways - by Doreen Tweten
29 January 2006
Calgary to Honolulu and the flight home on the were wonderful. We were
so impressed with the service and the staff of both flights. Free
headphones, TV that you could hear, a snack and a couple of soda
beverages, and the lunch and supper meals were very impressive. We made
new friends on those flights also.
Harmony Airways - by Brenda Nieuwland
2 November 2005
I just returned from Vancouver to Toronto via Harmony Airlines. I was
very pleasantly surprised. The service was incredible. There were no
line ups, the flight left on time and arrived early! The staff were
friendly and very helpful. There was a complimentary meal service with 2
choices and served with wine. There were snacks and beverages served
twice. I simply cannot say enough positive remarks about this airline!
It reminds me of what Wardair used to be. I will definitely be flying
with them again. What a great experience!
Airways - by Bryan Nelson
15 October 2005
We returned from Hawaii using HarmonyOne service. Extremely friendly ground and flight crew, As breakfast was being provided on this early AM flight
we were given the choice of having a fruit and cheese plate with our breakfast which was to be be
served about one hour prior to landing or having the fruit plate immediately. A wide variety of
drinks were available. We were offered individual entertainment centers which played a wide
selection of movies, music or grames. The only problem I had was with the seats. Although they are wide with plenty of legroom I felt
they did not recline enough nor did the foot rest come up high enough to be comfortable. As I am
6'4" I found this to be quite a problem. Flight staff to the rescue - a Stewardess
placed her roll-on bag behind the seat in front of me and blankets on top of it
Airways - by Paul Vernall
Just completed a flight with Harmony from Vancouver to Honolulu in their new Business Class
called Harmony One. All I can say is what an excellent product and a potentially super airline.
The check in was great, fast and the agent was just a pleasure and could not do more. They give
you a gift (leather ticket wallet), silk flower lei and a bottle of cold water at check in.
Also, they give you a $25 voucher for the Azure Spa which was useless as it was closed and you
can't get much for $25 but never the less a nice touch. The seats are roomy and service is very
good. Food is just fine but the absence of a menu makes it hard to know what you are eating.
Meal service is slow but who's in a rush anyway. Drinks are OK but nothing special. I asked for
champagne and got a half glass of warm sparkling wine. Also, drinks are mixed from large bottles
and are very, very weak. Staff are good but seem to struggle with the service. I think they are
still ironing out the problems. Really strange amenitiy kits were handed out. They stank of
cheap rubber and were solid and shaped like a can of tennis balls. Very odd indeed. Anyway, a
good flight and a much needed improvement on the competition.
Airways - by Bruce Schuster
We just flew on Harmony Airways Vancouver to Toronto return. Harmony Airways is a
great airline similiar to how Canadian and Wardair were. The cabin crew were
friendly and actually seemed sincere when they spoke to you. A passenger beside me
didn't speak english, but the flight attendant noticed she looked cold and got her a
blanket without her asking for it. I like the little extras, a choice of 2 meals
(the food was actually very good!), hot towels and two drink ,snack rounds. The
flight left on time both directions, and we arrived 30 minutes early on the return.
I also liked the notice board at the gate, displaying the movie and meal service to me
provided. Great work Harmony, keep it up!
Airways - by Nadine Sauve
We recently travelled with Harmony from Vancouver to Honolulu. The group of us travelling together
were all incredibly pleased with both legs of our flight. We were impressed with the food and all
the extra snacks that were given throughout both flights. The ground crew in Vancouver and Hawaii
were very friendly and helpful, as were the airline attendants.
Airways - by Faye Hodson
I want to take a moment to acknowledge the many wonderful services offered by Harmony. My husband
and I traveled via Harmony from Vancouver to Hawaii on the 10th of March and returned on the 24th.
Harmony service coming and going was incredible. Upon checking in we were offered bottled water,
given a silk lei and the offer to change our seats to the back of the plane where we could have
three seats between us. This turned out to be a godsend as my husband was very ill with a cold when
we left and this gave him the comfort he needed to get a a good rest. The on board service was above
reproach, courteous, professional, and helpful in all aspects. I particularly enjoyed having my
salad prior to my hot meal. A little touch, but meant a lot. Everything about our flight to
Honolulu was great! Our return flight on the 24th was equally enjoyable. Our seats had lots of leg room, service was
impeccable, food great, and an all around terrific flight. We would not hesitate to recommend Harmony.
Airways - by Barnie Cowan
I have used Harmony since it's inception and it is always excellent. I have flown to Toronto and
have used Palm Springs this year. It has always been on time and the crew are most courteous. I
really enjoyed having a hot meal and music and was most pleased to recieve a brochure that they will be continuing their flights next year but would have liked an
earlier start in November, but very happy to see the service is continuing next year.
Airways - by Constance Snyder
My son and I recently flew Honolulu to Vancouver via Harmony for the first time. You can be
guaranteed it will not be the last. The service was excellent, the crew from check in to inflight
was courteous, efficient and highly professional. On check in my cane was noticed and without having
to ask a wheelchair was provided in Honolulu and was available on landing in Vancouver and for the
return flight. Thank you Harmony for a very pleasant trip.
Airways - by Donna Bell
Our flight from Honolulu to Victoria on March 22 ended on a very unhappy note. Whereas the ground
crew in Honolulu on departure had been helpful & pleasant, the ground crew of Harmony airlines in
Victoria was not the same. They were not pleasant (one was even argumentative & rude for no reason)
nor helpful & we were left with the impression at 10:30 pm that they would be glad when we were gone
so that they could leave too. I wonder what the job conditions are & why these crew members were so
negative. The flight to Hawaii had been pleasant & of good quality in all ways.
We were disappointed by the attitude of ground crew on our return.
Due to lack of competition we will probably fly with them again but our view has been tainted by a
few not very nice people.
Airways - by Jessica Ling
I agree with a majority of the individuals who have said good things about HMY. I have flown with
HMY a number of times, and each time - their service has far exceeded my expectations. A hot meal,
wine and beverages at reasonable prices - what more can I ask for? The staff were helpful and
friendly and efficient. I even got complimentary hard liquor the very first time I flew with HMY -
YVR to YYZ. A scheduling error on their part resulted in less leg room on the plane that I boarded.
They even acknowledged their error - imagine that!
Airways - by Liz Astill
We flew to Honolulu over the New Year from Vancouver. Great flight , excellent service and
added extras like free ice cream, wine, hot towels .God food too and no delays A great airline
we'll use it again!
Airways - by Phil Stevens
Harmony Airways on a flight from Vancouver to Toronto. Check-in was smooth, friendly
and quick. The on-board service was efficent, we were offered a drinks round prior to breakfast,
given headsets and treated very well by the crew. The meal was excellent, in terms of quality and
quantity. Truly one of the better airline breakfasts i've had in Y class on any airline. Two
options, eggs or pancakes with a "fresh" croissant, and seconds could be had, was also offered. Not
the usual stale bun or bread as offered on AC or others. After breakfast another drinks round was
offered, this followed by a snack service prior to landing in Toronto, with a hot sandwich and
drinks round with free wine and you can purchase beer and hard liquor. All this service on 4.5 hrs
domestic flight. I had some flash backs of the good old CP days. Return flight, was also excellent.
A hot dinner was offered with two choices with bar service. Again we were offered headsets for the
movie and a snack and bar service were offered prior to landing at YVR. Baggage also arrived safe
and sound both times. Harmony offers a great product and I wish they would expand their network.
Only negative, I wish they would consider refurbishing their aircraft interior or consider replacing
their 757's with either 737-800 or maybe a A321 and providing personal IFE like Jetsgo's DVD player
for rent and a loyalty program, that would just seal the deal for me!!! Interiors aren't bad,
everything works, seats aren't torn unlike on some AC aircraft. Other then that, Harmony Airways
wins hands down over AC, WestJet, Jetsgo on the YVR-YYZ route, they need to do more marketing! Excellent
service, professional and smiling cabin crews, "delicious" meals, domestic duty free shopping all
for a great fare. Good job Harmony, the good old days of CP are on the horizon again!
Airways - by Betty White
My husband and I recently flew to Las Vegas with harmony airlines Our trip down was delayed 1hour 40
min because of a plane not passing inspection early in the day ( that's scary) Any way on our flight
home flight 888 the encasing for the oxygen masks, life jackets etc fell down the flight attendants
did not know how to get it back up so after a phone call (probably to
maintenance) Then they came
back to duct tape it closed (not good) We were in row 4 and in row 2 the same thing was happening.
Airways - by Raymond Onas
I flew HMY to LAX/YVR last Oct.03/Oct/08, 2004 to attend my nephew's
funeral (He was killed in Iraq) and I was quite impressed by the superb
customer service provided by the ground staff and Inflite crew on both
sectors. The inflite service was a 10 and the Tech. crew kept the
passengers fully informed of the Flight status on both sectors. I worked
at the airport for almost 22 years and I know if an inflite service is
above average. To all HMY Airways staff, keep up the good work because
even the US airlines on the LAX routes has nothing to compare to your
superb inflite service. My compliments to the management of HMY Airways
for the excellent training of your Tech. and Cabin crew.
Airways - by Richard Malsbury
LA to Vancouver on Oct. 3.
The in-flight service was very good, starting with a movie and free headsets, free wine and non-
alcoholic drinks. A while later there was a choice of light meals with coffee, tea and dessert as
well as hot towels and duty-free.
The cabin crew was very personable and efficient and the overall experience was good. As for leg
room, my wife said it was ok, I had loads of room with a window seat behind the exit row!
The last time we flew Air Canada (2002) on that run (1530-1830hrs) our meal consisted of bags of
chips. The 2nd one they gave me had expired, so after that I swore off our so-called "National"
So it looks like Harmony will be our 1st choice for the next trip to LA !
Airways - by Richard Solbakken
Just got back from Las Vegas. Reside in Vancouver area. Nice Airline. Quick in flight service. What
was booked as a 3 hour flight was cut to 2.5 hours both ways thanks to our pilot. Both ways I got a
choice of meals, inflight movie with free headsets, complimentary glass of wine,
snack and beverage, coffee and tea service, and a hot towel on the return flight. That was all on a
2.5 hour fight.
Airways - by Fran Goldberg
Recent Vancouver-Toronto (return) flying experience was excellent in terms of
schedule, service at all levels, leg room, cost, and even food.
The inflight crew, one young man in particular, surpassed expectations in terms of accommodating our
needs. I simply asked about the timing of the meal as my 9 year old son is a recently diagnosed
diabetic. The flight attendant insisted on serving our meals in accordance with the optimal schedule
for my son, although I advised we could work around the airline schedule. He also offered the option
of a more private location for insulin injection if we wished.
For the first time since the demise of "Canadian", I have a preferred airline again.
Airways - by H Rogers
Recently took a flight to Honolulu and your service is superb, the staff at all levels friendly and
catering. First class service there and back.
Will continue to fly them and look forward to expanding destinations.
All competing airlines should be wary of such good service for reasonable price.
Airways - by Andre Barrett
We flew HMY Airways 3weeks ago and can I say what a good airline it is, You get food and drinks and
a hot towel in the price, the cabin crew are friendly and they even had a movie from LAX to
Airways - by Robert Riddell
Travelled to LAX from Vancouver, Canada with HMY (now Harmony) Airways in late May and had a good
morning flight there complete with a hot breakfast and movie. Also received a complimentary pack
of playing cards. Excellent value!
Airways - by Derek Mansfield
HMY from Vancouver to Toronto a few days ago and would like to add my comments. This airline
is great. It reminds me of Wardair in the service level and amenities. Their price was unbeatable,
and when you compare ,say ,Jetsgo where there's no food, or entertainment etc for a 5 hour flight,
well how can you not be anything less than impressed with HMY. They start you off with a
message board informing you of the meal, movie, weather conditions etc featured on your flight and
destination. They serve wine with meals, give out free headphones and playing cards, show movies,
run audio programming and are very attentive and efficient in the cabin. Excellent airline, and a
much better value than the competition! Highly recommended! One tip...ask for the seats in the "A"
cabin (the front) - much more legroom.
Airways - by Melanie Monk
We travelled on HMY Airways from Vancouver to LAX on March 10th. One of our suitcases was left in
Vancouver while the other made it to LAX. There was no HMY rep at LAX airport to talk to about our
situation. As we were scheduled to depart on a Baja Mexico cruise that same afternoon, a rep from
the Carnival cruise line offered to liaise with HMY on our behalf. Despite assurances that the
luggage would arrive at our first port of call (Catalina Island) the following day
- and despite
waiting at the dock and wasting our day - it did not arrive. It ended up getting to our ship about 15
mins prior to leaving for our next destination. We never did hear from HMY nor were we offered any
compensation. We will not fly HMY again.
Airways - by Christina Zietsman
Vancouver to Toronto and back.
I was very impressed with HMY, both ways the flight was ahead of schedule, the staff was friendly,
the price was good, and was even served a hot meal including a glass of wine. The aircraft spacious,
and the staff even offered me a better seat as I have a bad knee.
I will be going back to Toronto in August for my daughters wedding, that will be
several family members and friends from Vancouver, I will promote HMY, and hope even in
the summer the prices will be affordable, this is what gives you repeated
business, I often wonder
why prices double in the summer, it is the same distance and the same amount of fuel that is used in
Because I have a bad knee how far in advance to I have to book to get in the first seat at the door,
so that I have no one in front of me, to be able to stretch out and elevate my leg?? I always book
online, do I have to go through an agency for this request??
Keep up the good work and keep the fare low and you will always have full flights
Airways - by Deb MacKinnon
We travelled to Las Vegas on Feb 29 and returned March 4, 2004. We found the trip very enjoyable -
lots of leg room, the food was good and the attendants were friendly. It was the best flight we have had in a long time and we look
forward to flying HMY in the near future.
Airways - by George Klima
HMY Airways is a budget airline that only recently began scheduled service and it shows. Although
they are a budget airline, they offer two movies and a meal. However, the good news ends there.
Check in at Toronto and Vancouver was handled by untrained personnel.
Toronto check in did not ask standard security questions and overlooked baggage tags.
People checking the boarding passes were inexperienced and inconsistent.
Waited 1.5 hours for luggage in Vancouver - 45 mins in Toronto on the way back.
One piece of luggage was lost, then found, then lost again.
Boarding pass contained errors.
Bathroom floor had urine and disinfectant sloshing around on the floor, right next to galley.
On return to Toronto we were let out in the international area, not the domestic area, which
caused confusion when we arrived in the customs hall. Customer service people do not take telephone calls
Airways - by John Shields
We have had some fabulous flights on HMY : Vancouver - Toronto - Vancouver and Vancouver-LA-Vancouver.
This airline tries hard. There are unexpected little things - a handwritten sign on checking in
with destination weather and a welcome; wine in economy; food which is becoming more and more rare;
and friendly service with a young, interested and surprisingly professional (for young staff and a
new airline) service. Their 757s are clean, quiet and on time. If only they would change the name
of the airline to something that would roll off the tongue and change the colours to something more
creative and less hard on the eyes. Their website is easy to use; prices are fantastic; and their
premium economy (same seats, slightly better pitch, and better service) not bad at all. They need a
frequent flyer program in order to get more business travel between Vancouver and Toronto and start
serving the Vancouver-Maui route which started the airline (the owner was marooned there for hours
and decided to start his own airline) and which is badly served by Air Canada (horribly late night
flights staffed by senior - disinterested - staff. HMY - we need you to Maui.
Airways - by Kevin Jones
My flight from Vancouver, BC to LAX Airport was rather disappointing. The staff at the check-in
counter were unhelpful in answering my questions and had exhibited highly poor attitudes towards
The flight itself did not get any better. Seats were uncomfortable and narrow, leg room was tight,
and the overall cabin was unclean.
Inflight entertainment on this flight was one of the worst that I've had. Headsets had to be bought
just to hear the movie, and I probably would've if it had not been for the television turning black-
and-white, and then eventually not working altogether.
The breakfast meal served was small in portion, but satisfactory to say the least. I don't always
expect much when it comes to airline food, so the meal wasn't much of a problem for me.
In conclusion I was extremely unimpressed by the service provided by HMY Airways. Even for the low
fares I think anyone flying this airline should expect a lot more.
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