HONG KONG EXPRESS AIRWAYS customer review : 13 October 2009 : by D Bryce (UK)

HKG-PEK-HKG. Bus to aircraft in HKG but airbridge at PEK. Once onboard, a good experience. Comfortable enough seats - maroon, fabric - quite nice looking interior. Crew attentive pre departure with blankets, headsets etc (no charge). Once airborne, a hot meal and complimentary bar service provided (beer, wine). Inflight entertainment basic (game shows on overhead monitors). Return flight bang on time with similar inflight experience, although aircraft was in Hong Kong Airlines livery and with different interior (leather seats) - perhaps marginally less comfortable. Crew in both directions efficient, sufficiently friendly and certainly worked very hard.

HONG KONG EXPRESS AIRWAYS customer review : 11 October 2009 : by Larry Chan (Hong Kong)

Reference to Mr Howard Chan's comment, very surprised to read that he took an E170! Hong Kong Express only has and only flies B737-800.

HONG KONG EXPRESS AIRWAYS customer review : 6 October 2009 : by Howard Chan (Hong Kong)

Hong Kong-Okinawa trip. The food was not good but the entertainment was fine. 33 inch seat pitch good on new EMB-170 plane.

HONG KONG EXPRESS AIRWAYS customer review :  15 August 2009 : by M Moore (Hong Kong)

Hong Kong - Denpasar return. The flight out of HKG was delayed about 20 min and they bussed passengers to a remote boarding location rather than using a jetway. The flight was fairly full. As a rather tall Western man, I'd have enjoyed another inch of pitch or an exit row seat. FAs attentive, starting drinks and meal service shortly after takeoff. Throughout the flight, they made frequent rounds with drinks. B737 was clean, no personal IFE, though. The flight back was extremely uncomfortable because the temperature in the front of the economy section was too hot. When I went to the lavatory, I noticed that the rear of the cabin was much cooler. Not sure what was up with that. The verdict: not a bad regional airline, good crew, potential to be improved in a few areas, but fine for a short flight if the fare is right. I'd give them another try.

HONG KONG EXPRESS AIRWAYS customer review : 1 February 2009 : by R Leung

Customer Rating : 4/5

HongKong-Xiamen-Hong Kong on time for both flights. Good service from FAs for such a short flight (only an hour), with meals served in a bit rush. The only comment is they always use the remote aprons in Hong Kong Airport and wasted time in transferring by bus to the plane.

HONG KONG EXPRESS AIRWAYS customer review : 16 January 2009 : by Joshua Ian

Customer Rating : 5/5

PVG-HK-PVG Economy class. Departure on time. Nice service, clean cabin. Good enough for short haul travel consider its price.

Hong Kong Express Airways - by Calvin Chan

22 July 2008  Customer Trip Rating :

HKG-BKK-HKG and HKG-KOJ-HKG. It give me a very good impressions. Cabin very clean and new, the flight attendants are polite. The food is delicious

Hong Kong Express Airways - by P Byjeed

26 February 2008  Customer Trip Rating :

My trip BKK-HKG-BKK. Cabin very clean and new, food is hot and delicious. All cabin crew are very polite.

Hong Kong Express Airways - by Jacky Tsai

1 November 2007  Customer Trip Rating : n/a

BKK-HKG return. Although the television was not in use during the flight from Bangkok to Hong Kong, the flight attendants are very polite. The food is delicious. New 737-800 aircraft and the cabin very clean. Highly recommended.

Hong Kong Express Airways - by Alan Chen

29 March 2007

First time on this new airline to Chengdu from HK. Embraer used on this flight was quite new with decent legroom. Flight departed on time. Hot meal was served and taste average. The flight attendents were professional, and courteous. The multi-lingual flight attendent used on this flight was a nice touch. I would recommend this airline to passengers who travel from HK to mainland China.

Hong Kong Express Airways - by T P Cheung

14 February 2007

I flown both of their Emb170 (HKG-HGH-HKG) and B737-800 (HKG-NGB), Very Comfortable aircraft. Inflight service - "Simply the best", 2hrs flight, hot meal was served and their cabin crew are friendly and cheerful as well. As I remember on my last year trip to HGH, the Flight purser could even speak 4 languages to serve their passengers from China and Europe. I was impressed.

Hong Kong Express Airways - by Bob Fisher

6 September 2006

HKG-CNX rtn with the family. Very impressed although the ticket for my 20mth old seemed a bit expensive with adult fare being charged until I queried it later. Leather seats and pitch comfy, the little Embraer even managed to load my mountain bike. Special meals no problem. All staff pleasant and helpful. Flight was delayed ex HKG due to an aircraft computer glitch, but at least the Captain had our safety as a priority! A five star airline.

Hong Kong Express Airways - by Conrad Kung

1 July 2006

Very new EMB170 plane. Plane was 2/3 full for both legs and only snacks were served (7:30AM and 8:35PM flight). Bus gate in both airports One purser and one air stewardess on board. since the flying time is about two hours, one person is sufficient enough to serve all the passengers on board.