HK Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 88 reviews
5/10
No Skytrax Rating
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1/10

"Never would consider them again"

(United States)

Trip Verified | Worst airline. Expect expensive luggage fees. Worst customer service. Flew from Tokyo to Hong Kong on 2/5. Checked in online. Paid $50 for my luggage. Arrived at the counter a bit late than 30 mins before departure. Could not check my bag so could not board the flight. Ticket? no refund. $50 luggage fee? no refund. Bought another ticket with them. Paid another $50 for my luggage. Make me pay another $50 for my carry on bag because it is more than 7KG. Ended up paying $150 for my bags. Customer service is non-existent. Could only contact a whatsapp account and it was slow and not helpful. Everything is final and the fees are not refundable. Once you pay, the money is theirs. Guess they do not want to see you again. Same to me. Never would consider them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Hong Kong
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I could not check in online"

(Vietnam)

Trip Verified | I could not check in online and could not check luggage in to final destination. I could not choose seat on my next flight, Cathay Pacific Hong Kong - London even though HK Express are an arm of Cathay. This is a dire service from the start. This review includes Cathay Pacific for their inability to extend seat selection through their budget partner HK Express.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDa Nang to HK
Date FlownApril 2023
Ground Service 12345
Value For Money 12345
no
8/10

"suitable for those who can travel light"

(Hong Kong)

Trip Verified | I got this for less than USD$250 for a roundtrip flight from Hong Kong to Taiwan. Check in baggage are not included in the fare; hence, it is suitable for those who can travel light. Economy seats are comfortable for the class. Bento box, upon purchase, was decent in quality and tastiness. The flight arriving earlier than expected is proof of the airline's efficiency.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Kaohsiung
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"cabin crew generally accommodating"

(Malaysia)

Trip Verified | As a budget airline, HK Express gets the job in terms of in flight service. The cabin crew were generally accommodating and attentive to the passengers. I pre-ordered food online for an additional charge and the crew served me about half hour after the flight took off. The food quality aligned with the standard of budget airlines. Seats are on the tighter side but it's a budget airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Tokyo via Hong Kong
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"surprisingly great budget airline"

(Hong Kong)

Trip Verified | What a surprisingly great budget airline! I wasn't expecting too much because of the exceptionally low airfare. I flew economy without purchasing baggage check in allowance; however, I bought an in-flight meal because my flight was scheduled at 4pm and I wanted to have something to do because having dinner in Da Nang after arrival. Check in is rather slow in economy class line because of the long economy passenger line, fortunately there were any issues during the wait and I was able to get my boarding pass quick because I didn't bring any check in baggage with me. The flight departed as scheduled. The in-flight meal is nothing exceptional, but it is severed with warm temperature and it tasted good. The meal also came with a bottle of water beverage. Seats were a bit cramped in economy class but cushions are generally comfy, which I can tolerable for a 90-minute flight. For people who want extra comfort, it is advised to upgrade to the premium economy class. You'll definitely feel the extra inches of space to accommodate your body. HK Express does offer air ticket promotion from time and time and now the tickets are fairly cheap as the city and Hong Kong Airport reopens international tourists with zero restrictions once again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHong Kong to Da Nang
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"crew were friendly and efficient"

(Hong Kong)

Trip Verified | I used this airlines before back in 2018. Now, after 3 years into the pandemic, I am glad to be able to fly with them again to Japan. I am happy to report that both inbound and outbound flights were on time, crew were friendly and efficient. Seat pitch a little tight, as with most budget airlines, but was bearable. Luggage delivery prompt, priority for check in and luggage were both honoured in HK and Fukuoka, and well worth paying the extra for comfort. I did order inflight meal, the Hainan chicken rice was delicious, and came with a small bottle of water too. Flight was full both way, bring your own entertainment, you'll be fine for a few hours. For now, the ticket price from HK to Japan flying with full service airlines are outrageously expensive! HK express offers an affordable solution.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Fukuoka
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Be warned when you book"

(Singapore)

Trip Verified | Horrible customer service at the Shenzhen check-in counter - offers no help if you have any documentation issues prior to takeoff, and refuses to advise passage from SZ to HKIA even if documents are prepared and valid. Because of the airline's refusal to provide alternative passage from SZ to HK, there is now an illicit market for offering passage to HK in exchange for a hefty fee by China nationals at the port. When booking the ticket, there are two options - one option offers a refund with an additional premium, another option will nullify your entire ticket if you even try to make any change. Be warned when you book. The only bright spot is that the planes look new and seats are passable. Counter staff in HK and on board are pleasant. Likely an issue of training on the Chinese side.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Singapore
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"I'd give HK Express another chance"

(United States)

Trip Verified | Check-in and baggage check for the flight at Hong Kong was actually pretty friendly and efficient, because I paid for premium economy. I will say that the line for check in for economy passengers was incredibly long and slow-moving, so it's worth the few extra dollars to have premium economy. The flight was delayed by about 45 minutes for reasons that were never explained to us; passengers were made to separate into "line zones" and stand in their lines until being allowed to board; the gate staff were not at all friendly. Great news is, once on board, the cleanliness, leg room, storage capacity, and overall quality of service were all great for a budget carrier in my experience. We made it to Seoul not much later than we were already scheduled to have arrived anyway. Given the stupid delay, I wouldn't say that it was a great experience, but there are much worse budget carriers in North America and Europe. I'd give HK Express another chance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Seoul Incheon
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not be flying with them again"

(Hong Kong)

Trip Verified | Hong Kong to Siem Reap. We flew during widespread fear about coronavirus and the flight was underbooked: the plane was only about 1/5 full. Nonetheless, the crew insisted on squishing everyone together because this airline wants to charge extra to sit apart from one another, even when extra seats are available. As we were about to land, the flight attendant blasted the cabin with some sort of aerosol spray, which I'm sure is totally going to make up for the fact that we were sitting next to someone who was coughing the entire time. Will not be flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHong Kong to Siem Reap
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not with HK Express - avoid!"

(Canada)

Trip Verified | Advertising looked enticing so I used HK Express from Hong Kong to Phuket Thailand for round trip. Seats were comfortable enough, buy on board was to be expected, and flight to Phuket was good. Coming was the nightmare. Was scheduled to leave at 11:50am the 14th of Feb 2020, but the flight got cancelled, okay I got the email about it on the 12th no big issue since I was checking out of my resort the 13th, I will just take 23:55 flight on the 13th - wrong, also cancelled. Numbers provided don't work people in Phuket airport info counter were trying to get a hold of someone to get the right number. Email response sent the 15th 3 days after the initial email was went - wow. Got to HK via Air Asia and asked for refund which the airline gave as option. Scanned some QR code got an email that the refund is being processed pending some criteria is met? they cancelled my flight enough said. I will be going to Thailand again soon and not with HK Express - avoid!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Phuket
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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