Hong Kong Express Passenger Reviews and Customer Trip Reports     No Star Ranking Applied     Add your Hong Kong Express Review   Hong Kong Airlines Passenger reviews   Airline Reviews : A-Z Index       Customer Review scoring : Hong Kong Express   7.5 out of 10 25 reviews

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Hong Kong Express Airways customer review :  21 August 2012 : by Esther Ng    (Singapore)

Flight to Hong Kong (Flight 1.50pm) from Haikou was cancelled without prior notice. I only knew it when I was at the airport. Staff told my family that we have to travel to Sanya Int'l Airport to catch the flight. It was another 1.5 hours to Sanya by express train. When we arrived at Sanya Int'l Airport, we were informed that the flight was delayed again to 6.25pm. Later, airport staff told us that the next flight will be at 10.25pm. Airport staff arranged for us to have dinner and rest at a nearby hotel. However, when we returned to the airport at 8.30pm, we were informed that the flight was again delayed to 11.35pm and finally, 00.35am the next morning. When we finally boarded the flight landed at 2.15am the next morning. We waited for nearly 3.5 hours to get our baggage. Airline staff told us there were not enough manpower to unload the baggage from the plane!

Hong Kong Express Airways customer review :  31 May 2012 : by K Leung    (Hong Kong)

HKG-OKA-HKG, was a Hong Kong Express flight, served by HKA A330 aircraft and crew. Flight delayed more than 2 hours to OKA and delayed 1 hour on return trip. Hot meal to OKA and only snack on the return trip, overall just average. Was really surprised that there was only water on OKA-HKG flight, not even soft drinks! Crew members were not too welcoming but service quality was overall OK. Fares was comparable with KA, would prefer taking KA.

Hong Kong Express Airways customer review :  14 April 2012 : by Mike Lo    (Hong Kong)

HKG-SHA - delayed 30 minutes. Silver Class in economy seats get to board with Business Class line but on the return flight PVG-HKG - this was not allowed. SHA-PEK flight on HU plane, a crew member acknowledged the Silver Class member sitting in economy and offered a Bottle of water plus a greeting of 'thank you'. Food on HKG-SHA or PVG is quite good with dessert and salad. Crew worked hard for the limited serving time. I was missed serving of both drinks and food, I had to tap on her shoulder to call her back. For HKG-SGP route, they cancelled the SGP-HKG return flight without notification - more improvement needed here.

Hong Kong Express Airways customer review :  28 March 2012 : by Mark Hurter    (Switzerland)

HKG-Guilin-HKG. Both flights on B737-800. Online check-in did not work but smooth at airport, although seat on boarding pass was different to the one chosen at the machine. Baggage drop quick and easy. Flight out on time. Friendly welcome. Water, Coffee and Tea served plus two Chinese crackers. Crew professional. On the return, flight was delayed. Same choice of drinks but warm sandwich given. Crew looked tired and did their job.

Hong Kong Express Airways customer review :  20 December 2011 : by B Chan    (Hong Kong)

Harbin to Hong Kong. Flight was on-time and arrived early at Hong Kong. Crew members seemed to be a bit tired. Dinner was great, hot tea and coffee was given out. Aircraft parked at a gate at Harbin but at a far apron at Hong Kong. This airline is fine for regional services.

Hong Kong Express Airways customer review :  20 October 2011 : by Conrad Kung    (Hong Kong)

HKG-KIX. There was surprisingly nobody at the check-in counters even though there were 10 flights between 11AM and 1PM. Departure delayed by 20 minutes due to late boarding of 4 passengers. Plane was half full. Service efficient and professional. Return departure was 15 minutes ahead of scheduled time. Plane was 60% full. Service again was efficient and professional. Unfortunately the early arrival was off set by the delay of baggage arrival. There was announcement informing passengers that the second batch of baggage would be delayed but no reason given.

Hong Kong Express Airways customer review : 22 August 2011 : by Billy Cheung    (China)

HKG to RMQ, B737-800. Flight was delayed 1 hr due to technical problems, crew gave out cookies and water. Food was lovely and the service was great. RMQ to HKG, B737-800. The food was still fish and rice but it was tasty. Crew was efficient and attentive. A pleasant flight.

HONG KONG EXPRESS AIRWAYS customer review : 2 August 2011 : by J Martinez    (Hong Kong)

Bali to HK Economy. Tried to upgrade but could not. Nothing open at airport, no air con. Actual flight was ok, not much cheaper than CX. Better than diabolical outward (read below review).

HONG KONG EXPRESS AIRWAYS customer review : 1 August 2011 : by J Martinez (Hong Kong)

HKG-Bali. Flight delayed and eventually cancelled - we could not go home as no info given, flight rescheduled for next morning although no food and drink voucher given. Police called as people reacted angrily to terrible management from crew. Actual flight was fine when took off 1 hr late. Business class good, cheap to upgrade. Arrived 16 hrs late in Bali. Not looking forward to return!

HONG KONG EXPRESS AIRWAYS customer review : 11 August 2010 : by B Deare (China)

Took Hong Kong Express to HKG from Shanghai and the onboard service was fine, however they only have beer and not any liquor. The big issue is that the flight is nearly always delayed. We sat at the gate, door closed for 2 hours on my outboard flight and for 45 minutes on my inbound flight. I checked historical flight stats and it seems that delays are the rule with that airline. It wouldn't be a big deal for vacationers, but a 2 hour delay for me with only a 2 hour flight time - that wastes a big part of the day (I only go for 1-2 days at a time.) So, if you want to save money and can afford some delays, Hong Kong Express is not a bad ride. Nice people, they take security seriously (they gave me a 5 minute talk about how the exit row works) and good onboard food. I would fly them again, but only if my cost were my major factor. The delay trend is terrible though.

HONG KONG EXPRESS AIRWAYS customer review : 13 October 2009 : by D Bryce (UK)

HKG-PEK-HKG. Bus to aircraft in HKG but airbridge at PEK. Once onboard, a good experience. Comfortable enough seats - maroon, fabric - quite nice looking interior. Crew attentive pre departure with blankets, headsets etc (no charge). Once airborne, a hot meal and complimentary bar service provided (beer, wine). Inflight entertainment basic (game shows on overhead monitors). Return flight bang on time with similar inflight experience, although aircraft was in Hong Kong Airlines livery and with different interior (leather seats) - perhaps marginally less comfortable. Crew in both directions efficient, sufficiently friendly and certainly worked very hard.

HONG KONG EXPRESS AIRWAYS customer review : 11 October 2009 : by Larry Chan (Hong Kong)

Reference to Mr Howard Chan's comment, very surprised to read that he took an E170! Hong Kong Express only has and only flies B737-800.

HONG KONG EXPRESS AIRWAYS customer review : 6 October 2009 : by Howard Chan (Hong Kong)

Hong Kong-Okinawa trip. The food was not good but the entertainment was fine. 33 inch seat pitch good on new EMB-170 plane.

HONG KONG EXPRESS AIRWAYS customer review :  15 August 2009 : by M Moore (Hong Kong)

Hong Kong - Denpasar return. The flight out of HKG was delayed about 20 min and they bussed passengers to a remote boarding location rather than using a jetway. The flight was fairly full. As a rather tall Western man, I'd have enjoyed another inch of pitch or an exit row seat. FAs attentive, starting drinks and meal service shortly after takeoff. Throughout the flight, they made frequent rounds with drinks. B737 was clean, no personal IFE, though. The flight back was extremely uncomfortable because the temperature in the front of the economy section was too hot. When I went to the lavatory, I noticed that the rear of the cabin was much cooler. Not sure what was up with that. The verdict: not a bad regional airline, good crew, potential to be improved in a few areas, but fine for a short flight if the fare is right. I'd give them another try.

HONG KONG EXPRESS AIRWAYS customer review : 1 February 2009 : by R Leung

Customer Rating : 4/5

HongKong-Xiamen-Hong Kong on time for both flights. Good service from FAs for such a short flight (only an hour), with meals served in a bit rush. The only comment is they always use the remote aprons in Hong Kong Airport and wasted time in transferring by bus to the plane.

HONG KONG EXPRESS AIRWAYS customer review : 16 January 2009 : by Joshua Ian

Customer Rating : 5/5

PVG-HK-PVG Economy class. Departure on time. Nice service, clean cabin. Good enough for short haul travel consider its price.

Hong Kong Express Airways - by Calvin Chan

22 July 2008  Customer Trip Rating :

HKG-BKK-HKG and HKG-KOJ-HKG. It give me a very good impressions. Cabin very clean and new, the flight attendants are polite. The food is delicious

Hong Kong Express Airways - by P Byjeed

26 February 2008  Customer Trip Rating :

My trip BKK-HKG-BKK. Cabin very clean and new, food is hot and delicious. All cabin crew are very polite.

Hong Kong Express Airways - by Jacky Tsai

1 November 2007  Customer Trip Rating : n/a

BKK-HKG return. Although the television was not in use during the flight from Bangkok to Hong Kong, the flight attendants are very polite. The food is delicious. New 737-800 aircraft and the cabin very clean. Highly recommended.

Hong Kong Express Airways - by Alan Chen

29 March 2007

First time on this new airline to Chengdu from HK. Embraer used on this flight was quite new with decent legroom. Flight departed on time. Hot meal was served and taste average. The flight attendents were professional, and courteous. The multi-lingual flight attendent used on this flight was a nice touch. I would recommend this airline to passengers who travel from HK to mainland China.

Hong Kong Express Airways - by T P Cheung

14 February 2007

I flown both of their Emb170 (HKG-HGH-HKG) and B737-800 (HKG-NGB), Very Comfortable aircraft. Inflight service - "Simply the best", 2hrs flight, hot meal was served and their cabin crew are friendly and cheerful as well. As I remember on my last year trip to HGH, the Flight purser could even speak 4 languages to serve their passengers from China and Europe. I was impressed.

Hong Kong Express Airways - by Bob Fisher

6 September 2006

HKG-CNX rtn with the family. Very impressed although the ticket for my 20mth old seemed a bit expensive with adult fare being charged until I queried it later. Leather seats and pitch comfy, the little Embraer even managed to load my mountain bike. Special meals no problem. All staff pleasant and helpful. Flight was delayed ex HKG due to an aircraft computer glitch, but at least the Captain had our safety as a priority! A five star airline.

Hong Kong Express Airways - by Conrad Kung

1 July 2006

Very new EMB170 plane. Plane was 2/3 full for both legs and only snacks were served (7:30AM and 8:35PM flight). Bus gate in both airports One purser and one air stewardess on board. since the flying time is about two hours, one person is sufficient enough to serve all the passengers on board.