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Customer Review scoring : Hawaiian Airlines
3.0 Star Rating: Fair
217 reviews
 



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Hawaiian Airlines Customer review :  21 May 2013 by Gregory Beaumont    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrive at Kennedy for a flight going from New York to Oahu. Only then do we find luggage is $25 a bag more. We were going to see my son in the Marines stationed at Oahu. I tried to see if I could get my veteran's discount and was declined. I later asked if active military would be able to get a discount. I was told they used to do it, but stopped. On our tickets it said lunch and supper. However, supper turned out just to be a snack (crackers and cheese). No complimentary movie even though the flight is 11 hours long. The straw that broke the camel's back was the return trip. My son wanted to see us off. As active military almost every airline will give him a gate pass to see us off. He showed his ID and security instructed us to get to the counter and get a pass for him. We had to wait in a rebagging line a half hour. When we finally got to the counter I stated that we needed to get a pass for him. The woman said, "Passes are only for the handicapped and seniors." At that point I flipped, she issued him a pass and told me the I have to understand this is for security reasons. Never again.



Hawaiian Airlines Customer review :  20 May 2013 by Colin Pay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HNL-OGG-KOA-HNL. Three separate legs during a vacation on B717.Very good service on these short trips, all on time.



Hawaiian Airlines Customer review :  7 May 2013 by Sue Davis    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew to Honolulu, stayed for 6 days then flew on to San Francisco. From being able to check-in online, choose or change our seats online, to the overall appearance of the plane, to the staff etc it was a great experience. I am vegetarian and they do not cater specifically for us so took some food on board. Our seats were good, not quite as much leg room as other airlines but sufficient. Baggage allowance was fantastic. Left and arrived on time. Coming back from SF to NZ was a different story. We had extra luggage so we did a manual check in, there were issues with the computer system as it was new. Staff were great. Boarded on time, then the Captain announced there were problems, after 2 hours on the tarmac we disembarked. Captain kept us well informed. Missed our connecting flights. Once again the staff were great. They re-booked all of us, gave us generous food vouchers, organised free trolleys for our luggage and had them waiting for us when we went to collect our luggage. A pretty good experience and we would recommend them.



Hawaiian Airlines Customer review :  5 May 2013 by M Cannizzaro    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to LA, LA to Las Vegas, Las Vegas to Hawaii and due to fly back to Sydney tomorrow. We have had nothing but problems. We have a 1 year old and do not expect special treatment however I do expect a level of service which should come with paying the fare. We have to pay $75 extra for a bulk head seat however for all 4 flights have been unable to do this due to a technical problem which they tell us has something to do with travelling with an infant however can't tell us how to overcome this. The majority of the hostesses are rude and not helpful at all. We received no information from them in regards to seatbelt safety etc when it came to our daughter and had to ask. The last thing as a parent you want to do is inconvenience other passengers however they make flying with a child horrific as once again, we are unable to book and pay for the bulk head seats through web check in. They had the cheek to tell us that the only way they could help us was for on our last day to catch a cab to the airport and check in that way. We told them it would cost us 130 dollars round trip and we couldn't with our one year old and they couldn't care less. They are a disgrace. I will never ever fly them again and if you are thinking of booking your holiday with them don't.



Hawaiian Airlines Customer review :  3 May 2013 by J Wilson    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HNL in April. Pretty ordinary service, sarcastic staff member and were inattentive. When we needed extra blankets for all of us, 2 adults and a child the crew member said they never have enough blankets and I had to go and find someone. He was uninterested and wasn't going to even look for one. My husband found a couple as the cabin was absolutely freezing. The flight was not full so having extra seats were good but the food was really ordinary too. One meal was OK but not great. Movies at a cost. We paid a good price for the ticket so was very disappointing.



Hawaiian Airlines Customer review :  24 April 2013 by J Chapman    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SAN to OGG with layovers at HNL both legs. All flights left and arrived early. We were even able to take an earlier connecting flight from OGG to HNL for no extra charge. Service was friendly, but not outstanding.



Hawaiian Airlines Customer review :  19 April 2013 by C Deron    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Quick flights between HNL-OGG and KOA. Very pleasant airline. Smiling crew. Efficient boarding resulting in very punctual departures. Beverages were offered: a lot of efforts are put in these very short flights. Can't wait to try them on longer route! Hawaiian airlines should consider flying to Vancouver!



Hawaiian Airlines Customer review :  5 April 2013 by K Judy    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I got married on Kauai and honeymooned on Maui. Flew Hawaiian Airlines the entire way. On the return we inquired about changing our flight so we would not have a 3-hour layover in Honolulu. The woman at the counter informed us there may be a small fee. 20 minutes later she informed us it would cost $650 per person to change our flight. She was attempting to sell us new tickets at day-of prices and subtracting what we had already paid for our current tickets. She handed us back our ticket vouchers with "OC" written on them. It seems she unblocked our hand picked seats we reserved 6 months ago in order to investigate changing our tickets. The "OC" stands for overcharge, and we no longer had seats on the flight from Honolulu to Portland. This was a 6 hour flight, and comfortable seats were important. Got off the plane in Honolulu. Told we needed to speak to the ticket agent at the departing gate. He did find us seats on the flight, but they were at the back. Supervisor eventually gave us emergency exit row seats. The real shame is Hawaiian used to be better than the other airlines, but now they nickle and dime you with hidden costs just like all the rest.



Hawaiian Airlines Customer review :  5 April 2013 by C Shanklin    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HNL to INC. Flight was not full so there were empty seats. Plane was a very old 767 that was showing its age. Run down and torn seats, my table tray still had crumbs and gravy stains, and my seat volume control was broken as was the overhead monitor screens. Cabin staff treated passengers like cattle. The only smiles I saw from the flight attendants were when they tandem delivered drinks and meals joking loudly with each other as if the passengers didn't matter. During the noodle service, the 2 male flight attendants were in such a rush that they shoved the noodle cup in our laps even though some passengers didn't have their tray down. The service did resemble the price I paid. On the upside, the meal was tasty and plentiful and the trip back from Fukuoka to HNL was completely opposite.



Hawaiian Airlines Customer review :  25 March 2013 by Mike Palmer    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Hawaiian for the first time from San Francisco to Honolulu in coach with some trepidation given previous reviews. On checking in online, exit row seats (window/aisle) in a 2-4-2 layout were available at 35 bucks each. Well worth the money, especially as priority boarding was thrown in to the price. Bag drop was slow but bags helpfully tagged through to Molokai. Well organised boarding on a completely full flight, plus the priority boarding meant that overhead bin space wasn't an issue (though it was for others who boarded later). An on time departure, and a very thorough briefing on our role at the emergency exit set a positive tone for the flight. A "continental breakfast" (but more like a snack box) with a sweet roll with cream cheese, savoury snack bag and a cookie plus T&Cs and juice was served promptly. A second round of T&Cs and a later water run were offered and unexpected. An hour or so out of Honolulu, a further drinks run with T&Cs and complimentary mai tai were offered concluding a cabin service which was good and delivered by friendly and professional crew. All in all - cheaper than other N American carriers by a fair amount with a good level of service I wasn't expecting.



Hawaiian Airlines Customer review :  18 March 2013 by S Koenig    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short OGG-KOA island hop flight in a Boeing 717. Chose HA over others since preferred to be in a jet rather than smaller turboprop. Rather chaotic check-in process, but that could be the fault of the airport, and once past that, it was all good. We had aisle and window seats, with one person in between us. Didn't feel cramped. We had tried to upgrade to first the day before (you can to it at a reduced charge 24 hours in advance), but fc seats already filled. No matter. Didn't see that much of a difference. And for such a short flight, economy was just fine.



Hawaiian Airlines Customer review :  13 March 2013 by K Collins    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-HNL in a B767. Upgraded to first class at check-in. Seats more business class than first. Service from cabin crew excellent. Food was edible, plenty of snacks and drinks available. IFE was a joke. Digi player was old and content the same!



Hawaiian Airlines Customer review :  4 March 2013 by J Doring    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Sydney to HNL - Sydney on their new A330. The seats were very uncomfortable, like sitting on bricks for 9.5 hours and 10.5 coming back, the service was terrible and the staff don't smile. Food was ok, drink service terrible, entertainment - they wanted $8.00 for a movie. Next time we will pay extra and go Qantas.



Hawaiian Airlines Customer review :  20 February 2013 by D Jones    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew HA Brisbane to Honolulu, Business Class, Flight 444, 6 Feb 2013. Boeing 767. The cost was Return $7483 Aus. The plane had the oldest, most uncomfortable seats I have ever been on. The only good thing about the flight was it was direct Brisbane to Honolulu. I was seated in Seat 2b. The flight on the way home was a newer Boeing 767. I was seated in 1A and it was better. Hawaiian Airlines should not say these are Business Class Seats. Service on the way to Honolulu left much to be desired. It was better on the way Home to Brisbane.



Hawaiian Airlines Customer review :  12 February 2013 by John Creighton    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is my second trip with Hawaiian Airlines. Both times were first class the most recent flight being 01/08/2013, HA 51, JFK to HNL. Flight Crew was very nice. The food was very good even though a touch fancy for my taste. One complaint though, why should they charge a first class passenger an overweight fee for a bag.



Hawaiian Airlines Customer review :  31 January 2013 by Irene Johnson    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I wasn't expecting much because my ticket from Honolulu to LA was only $172! After flying from Auckland to Honolulu and receiving nothing but water I was bowled over when we were given a complimentary snack box, beverages and even a complimentary mai-tai. The entertainment required a 10 dollar fee and since I did not have my own headset an additional 3 dollars bought a headset. The attendants were lukewarm.



Hawaiian Airlines Customer review :  30 January 2013 by Neill Bell    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAS-HNL-ITO. It is amazing how things change over 12 months. At LAS there are too few check-in staff. Bag drop, amazingly, can take 30 minutes. So much for on-line check-in and printing boarding passes. On board they still have A330s with seat back screens but that is about all. The choice of viewing available without payment is pathetic. There is no longer even a snack provided for what is quite a long flight, instead, they want you to buy dismal snacks from the back galley. There is the walk between terminals at HNL and then a fair, short flight to Hawaii. Coming back, we paid for first class on the short flight. That was good. Bags flew free and Mai Tais are available. The main flight? Dire. No food, screens keep trying to get money. I am through with HA. There is no difference now between HA and other carriers, I will just use the best schedule at the best price.



Hawaiian Airlines Customer review :  25 January 2013 by R Wilson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HNL-KON-OGG-HNL. Inter-island service is fantastic, very comfortable. Every time we were asked by check-in staff whether we wanted emergency exit as I am very tall, whilst flights are short, as soon as we took off a tasty local fruit drink was offered. I was so impressed I will try them long haul next time, hopefully they add Melbourne to their Brisbane and Sydney destinations in Australia.



Hawaiian Airlines Customer review :  25 January 2013 by Robert Conley    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-HNL-SEA. Check-in at BNE was easily the slowest I have experienced anywhere - terrible. The check-in staff at BNE are obviously local contractors who couldn't even tell me if I needed to change terminals at Honolulu ! Very poor directions from ground staff at HNL as to how to get to domestic flight. Aircraft was clean, comfortable and seat space seemed quite OK. Staff on board are excellent and very friendly. Ground staff need a good shaking up. Meals, only so-so. Lousy in-flight entertainment, I simply didn't bother. I would fly again if they could trim their prices a bit but if cabin staff should ever fail me, I wouldn't be back.



Hawaiian Airlines Customer review :  18 January 2013 by David Glo    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-HNL-JHM-HNL-JFK. Excellent trip in all respects. JFK-HNL leg was on a new A330. Economy seats are 32" pitch, more than most US carriers. That extra inch makes a difference on a 10-11 hour flight. Two free meals were served by hard-working and attentive staff, along with several drink services. Yes, the first bag cost $35, but Hawaiian checked it through from JFK to West Maui, even though that flight was on Island Air, and I never touched the luggage until I reached my final destination. I enjoyed these flights so much that I have already reserved another JFK-HNL-KOA-HNL-JFK trip for this coming July. Since I booked so early, I was able to snag row 13, which is in the small quiet section behind Business Class.



Hawaiian Airlines Customer review :  9 January 2013 by Christopher Walker    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew BNE-HNL-BNE, 767 just prior to Christmas and returned early January 2013. Flights were on time and staff efficient and helpful. The service side is a let down, they say we are a full service airline but there is no choice with meals and very limited drinks service. The seats are reasonable for someone my size 6ft 2, but I would like better entertainment than a digiplayer. If we were planning on returning to Honolulu, I would think about upgrading to business.



Hawaiian Airlines Customer review :  8 January 2013 by K Bernardine    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HNL-OGG-HNL-SYD in December 2012. A330-200 between Sydney and Honolulu and B717 between Honolulu and Maui. All flights on time. On A330, I would advise taking the $75 upgrade to a bulkhead seat - particularly row 11 as its right behind Business class and in a mini cabin of only 3 rows. If travelling overnight, I'd pay for economy and upgrade on check-in online to Business if available. Best thing about the flights was the excellent service and the prompt appearance of baggage at the carousel. Food was good, drinks plentiful. Pay TV option was a bit much but we read. I joined their FF program before I booked - for only $120 it was worth it! Business check-in, express pass through customs, lounge access, it's kind of like the Qantas Club. You also get priority boarding which was very useful. Hawaiian's aircraft on the Sydney to Honolulu route are all brand new A330s.



Hawaiian Airlines Customer review :  8 January 2013 by J Bier    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OAK-OGG-KOA, KOA-OGG-SJC. This was my first experience on Hawaiian and it may very well be my last. On the Maui-San Jose flight, Hawaiian screened a movie featuring graphic violence, on the big screen in front of a crowd that included numerous young children. Hawaiian cancelled our flight, rebooked us with a ridiculous routing involving two plane changes, and neglected to inform us. I only discovered this when I went on-line to check the flight time. In the process of shifting our itinerary, Hawaiian messed up the seat assignments and split up our family. Correcting these mistakes cost me considerable time.



Hawaiian Airlines Customer review :  8 January 2013 by R Lubbers    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Easily the most uncomfortable flight I have taken in the last 40 years. Seat pitch is so tight I was just barely able to hold the inflight magazine between my chest and the seatback in front of me, and I am not oversized. Fortunately they are usually on time, the crews are pleasant enough, and bags are delivered quickly. Would never fly this carrier again if there were another way to get from HNL to the other islands. Their seating brings new meaning to the phrase cattle car.



Hawaiian Airlines Customer review :  23 December 2012 by H Mutschler    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Seattle to Honolulu in an old Boeing 767, which was 26 years old. Crew was nice but service was normal. Seats were broken and legroom was ok, lavatories showed their age and had a bad smell. Free food service, that is not normal on us-carriers. Food was enough and the quality was fair. Took some time in Honolulu, until we reached the gate, almost 20 minutes after landing.



Hawaiian Airlines Customer review :  23 December 2012 by H Mutschler    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Honolulu to Maui and return. Flight was on an B717 which is a nice plane. Crew was very friendly and had a smile. Seating was better than on older 767. Juice was served shortly after take-off. They offered maps with sights of Maui for free. Baggage was soon on belt. Good job for a short flight like this.



Hawaiian Airlines Customer review :  23 December 2012 by H Mutschler    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Airbus 330 flight from Honolulu to Las Vegas. Aircraft had new AVOD but they charge for movies. Free dinner was served, with rice, beef and veggies. Crew came around with water and juice during flight. Flight on time and seating in the new aircraft is very good. Check in kiosk did not work, so we had to do it with staff together.



Hawaiian Airlines Customer review :  19 December 2012 by Jonathan Reed    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Wife and I flew from Las Vegas to Kona, Hawaii, connecting both ways in Honolulu. The LAS-HON leg is on an Airbus with 2+4+2 seating in economy so my wife and I can sit together. Hawaiian doesn't jam the seats in economy together as much as some airlines. And for an extra $35 per passenger each way you can get a bulkhead or exit row seat with tons of legroom, but to get this you have to do online check-in pretty darn close to 24 hours before your flight. You can actually call the airline and talk to a customer representative without waiting more than a few minutes. If you fly in the evening you get a free tasty, although small real hot meal with veggies and meat, salad and dessert. (The breakfast service is also free but not as nice as the dinner.) Also, when I asked about wine, the steward mentioned the half bottle (375 ml) of red as having pleased other passengers so my wife and I bought it for $16 and it was a nice pinot noir.



Hawaiian Airlines Customer review :  23 November 2012 by Dawne Knobbe    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrived at Kona airport with Hawaiian taking us to connect on Oahu with united to California. Had first class tickets upgraded with United points. They tried to charge us for all our bags even though our ticket clearly stated our luggage was free. We asked for a supervisor who still refused to do anything. Finally agree but had delayed us so long we missed our flight. To add insult to injury, they stuck us in economy on the next flight. Interesting to see they do not honor United premier or upgrades. Pretty unhappy with desk service!



Hawaiian Airlines Customer review :  26 October 2012 by SE Potts    (Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-HNL, HNL-SFO in A330s. The planes were new and clean. Soft drinks and tea/coffee are free. You also get a free meal (poor to fair quality) with a free wine to accompany it. They nickel and dime you for everything else (baggage, IFE (films etc.), preferred seating). Cabin crew was efficient but not overly friendly on the outbound flight and, on the return flight, one member was downright surly. He didn't even look at us when handing us drinks and ignored us when we asked questions. Also took inter-island flights HNL-ITO return in B717s. Good for short flights and you get a free juice or coffee. In summary, Hawaiian are good for inter-island, but avoid them for long-haul flights.



Hawaiian Airlines Customer review :  26 October 2012 by S Potts    (Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HNL-SFO in A330. The planes were new and clean. Soft drinks and tea/coffee are free. You also get a free meal (poor to fair quality) with a free wine to accompany it. They nickel and dime you for everything else (baggage, IFE (films etc.), preferred seating). Cabin crew was efficient but not overly friendly the outbound flight and, on the return flight, one member was downright surly. He didn't even look at us when handing us drinks and ignored us when we asked questions. So much for the aloha. Other airlines are on these routes so save yourself the extra few dollars, as the only extra thing you get is essentially a mediocre meal. Also took inter-island flights HNL-ITO return in B717s. Good for short flights and you get a juice or coffee. In summary, Hawaiian are good for inter-island, but avoid them for long-haul flights.



Hawaiian Airlines Customer review :  12 October 2012 by J McKay    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I hate overnight flights so I booked Business class for the Sydney Hawaii leg in the hope that the extra $1000 would provide a decent night's sleep. Wrong! While the seats do have a footrest and recline more than in economy, there was little similarity between Hawaiian and other carriers business class seats Even the pillows were the small and inadequate and the amenities provided were very basic - no cute bag to keep as a souvenir. The cabin crew were excellent and the food served much better than economy but again there is no comparison between it and say the food served in Qantas premium economy. Our flight back to Sydney was back in economy and I was very happy with the experience though the "Hawaiian high tea" served towards the end of the flight was just a roll and a biscuit. Flights on all the sectors I flew were on time and had very professional and helpful cabin crew.



Hawaiian Airlines customer review :  25 September 2012 by William Coenik   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Honolulu to Sydney in Economy. Got exit row seats row 33 with bulkhead in front. Plenty of leg room and no one in front putting their seat back. The only problem was that other people feel it is a through traffic area and use it to cross from one side of the plane to the other. I paid the $75 to have that space for me. I ended up no moving my legs and annoyed some people by doing so. The other thing is the flight attendant was going to move another passenger into the empty seat between myself and a travel friend as the other person was unhappy with her normal economy seat. I complained and reminded her that we had paid $75 for these seats and why should she get a free seat. There were empty rows of seats at the back of the plane that she could have moved her to. I got my way and she was not moved to the exit row seats. Food was good, digeplayer was poor. Staff overall were ok. Did not show to much of an effect to make the trip enjoyable. But would fly with them again.


Hawaiian Airlines customer review :  14 September 2012 by R Calvo   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Seattle to Honolulu return in economy. Enhanced meal service with new breakfast box containing bread with cream cheese, guava jelly, dried fruit and a macadamia nut cookie. Return dinner teriyaki chicken with salad and cake for dessert. All this food plus a free mai tai on the way out and wine with dinner on the return on a domestic USA flight and free to boot? Unheard of nowadays but thank you Hawaiian for still being the only US carrier to offer free food on flights. Cabin crew generally friendly and sharing the aloha spirit. Be nice to the crew and they will be nice back to you. Cant wait for them to bring the A330 to Seattle!


Hawaiian Airlines customer review :  12 September 2012 by Benjamin Pittman   (New Zealand)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Although I am Pualani Platinum, and am generally looked after on Hawaiian, I have two upgrade certificates which are virtually useless as my preferred flights are booked out and being able to secure any upgrade from within the allowed window of 7 days to 4 hours of the flight is impossible. I have travelled Business on several occasions between Sydney and Honolulu during 2011-12 and although there has been an introduction of new aircraft of late, previous flights have been on old planes with tray tables faulty on two occasions. Seats are also not very comfortable in Business although are better than Economy where space between is very tight, especially with tray table down and the seat in front reclined. On 6 September 2012, I did Honolulu-JFK on HA50, at least ending up in a pre-booked window seat in row 13. Overall, it was very ordinary if adequate without anything terribly exciting. Arrival at JFK was good in what potentially is a nightmare airport.


Hawaiian Airlines customer review :  21 August 2012 by Peter Pomeranze   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

Maui-Oakland/SF-Honolulu First Class. As always an extremely good experience due to the friendly staff, good food and comfortable seating. Puts the legacy carriers to shame. Maui-Oakland on an older 767 and SF- Honolulu on the new A330. Both aircraft's have their pluses and minuses. Seats on the 767 are actually more comfortable when upright while the entertainment on the 330 is far superior in choices. Meal service is the same and was excellent on both flighst. Staff friendly and welcoming, in short everything a cabin crew should be but rarely is these days especially to and from Hawaii.


Hawaiian Airlines customer review :  8 August 2012 by H McDonald   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAX-HNL-SYD-HNL-JFK. A330-200 on every route. Staff and front desk very helpful. FA's very nice. On flights to mainland you have to pay for IFE. On LAX-HNL leg they served a turkey sandwich and a brownie. Chose to upgrade to the cheeseburger for $12.99. Not a lot of leg room onboard, but the seat wasn't too bad. Boarding was slick and organized. On flight to Sydney you were served a meal after takeoff and a light snack before landing-not really enough for a 10 hour flight. You also had to pay for IFE on New York flight, which is a long route with no IFE. I would definitely fly Hawaiian if I was going from mainland US to Hawaii and definitely a better experience then when I flew United to Hawaii.


Hawaiian Airlines customer review :  7 August 2012 by D Madrid   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

It feels like Hawaiian Airlines is becoming more like Delta and United with their very late flights. I've had my fair share of flights amongst the mentioned airlines. I never thought I'd even be comparing the three airlines. Third time in a row my flight is leaving more than an hour late. This last time, Hawaiian boarded us, then told us to get off because they needed to refuel. We were told we'd leave in two hours. Five hours later they board us again, then tell us they still need to refuel. I forgot to mention they were kind enough to reimburse us with poor head sets.


Hawaiian Airlines customer review :  23 July 2012 by Frank Mauz   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HNL-FUK-HNL on 767. Excellent fare to/from Seoul, when connecting in Fukuoka - almost half-price of non- stop. Average experience, does not come close to Asiana. No in-seat entertainment, no choice of meals, and what was served was mediocre, cabin attendants disappear for a long time, very little communication from pilots. Of four possible aisle seats, three have a box underneath that limits foot comfort-choose G to avoid box. In 3-seat middle section, I was put with couple and their baby, luckily well-behaved, but 4 people in 3 seats not acceptable. On-time and smooth connection in Fukuoka to avoid customs. Overall, acceptable, but cabin service on 9-hour flight not up to standards of airlines based in Asia.


Hawaiian Airlines customer review :  23 July 2012 by D Innes   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

First

We flew from Sydney to Las Vegas via Hawaii and return. We decided to treat ourselves to First class both ways which ended up a little disappointing to say the least. The seats did not recline very far (about the same recline as Qantas economy) and the food going over was just plonked in front of us in one hit. At least the staff coming back had a better idea of serving food. I have food allergies (which I notified the airlines of when we booked) and they said they'll see what they can do - all I can say was I was hungry when I arrived except for the food I took with me! Also the inflight entertainment was the same on all four legs so I was wishing I had brought a good book with me. The positives were the staff were friendly, drink service was great and they boarded us quickly.


Hawaiian Airlines customer review :  20 July 2012 by J Connor   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We flew on 2 July 2012 9.20pm flight from Sydney to Honolulu on A330. Plane was half hour late arriving into Sydney which made about 1 hour late departing. Staff, food, seats were great. We then flew from Honolulu to Big Island on 11 July and returned to Hon on 14 July and then departed Honolulu on 15 July back to Sydney. Good service and friendly staff. 15 July flight home at 12.45pm was again late yet was not Hawaiian's fault. Overall would fly with them again no problem. Food was lovely and plenty of it. Entertainment units were good and purchase of movies if required was easy.


Hawaiian Airlines customer review :  16 July 2012 by C Paleka   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew on their new direct flight from Honolulu to New York (JFK) to celebrate the 4th of July. Very impressed with the speed of their boarding, flight attendants were friendly, and enough storage space. The seats of this Airbus were slightly wider than normal HAL planes, so didn't feel like a packed sardine, the seat itself slides forward as it reclines, and there were folds on the headrest so you wouldn't end up on your neighbor's shoulder; it was quite comfortable to sit for the 10 hour haul. Free soda, snack and meals (2), snacks for purchase, alcoholic drinks for purchase, premium meals for purchase. Surprised that you actually get 2 basic meals for free. Passed out free headsets, and there were some video and audio for free, but had to pay for others. Everyone has their own video monitor, so very cool. USB input available. I kept falling asleep during the meal and drink service, and they were very accommodating to bring it for me when I woke up. No regrets, and will be returning in 6 months!


Hawaiian Airlines customer review :  5 July 2012 by Mitch Yagi   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Check in at Kansai A/P (Japan) is dysfunctional. I had bought round trip tickets state side for travel from SFO to Kansai, due to personal circumstances, I ended up buying the trip in 2 segments (for the same day). The first from SFO to Honolulu with a connecting Hawaiian flight to Kansai with similar routing on the return. I was assured I would be able to route my baggage through from SFO to Kansai and visa versa (i.e. without having to pickup and recheck in Honolulu). The agents at SFO were able to do this, but the Japanese agent at Kansai insisted that Hawaiian required all baggage picked up at Honolulu with passenger responsibility to recheck bags for continuation flight to SFO. Of course, this created undue/unnecessary passenger burden! Bottom line, Hawaiian needs to improve training of the Japanese agents they hire for check in at Kansai. I will never take Hawaiian for travel outside the states again!


Hawaiian Airlines customer review :  4 July 2012 by C Derasin   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ITO-OGG-ITO Weekend inter-island flight. It was an uneventful flight. Service from check-in to inflight was amazing. Its the only way to fly.


Hawaiian Airlines customer review :  29 June 2012 by R Honiball   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew from Honolulu to Maui on Hawaiian Airlines because of my executive platinum status on AA. With my status, we thought that it would give us preferred boarding and no checked bag fees - wrong! I stepped into the "Premier" line to see if we could get on an earlier flight as we were at the airport ahead of schedule. The woman behind the counter rudely told me to get into the other line (no one behind me BTW) because my status on AA "didn't matter" to Hawaiian Airlines even though they were a codeshare partner. I stepped in the other line, only to get right back to the same person five minutes later. I asked if we could standby for the earlier flight and she proceeded to charge us $50 per person. For a thirty minute flight with open seats? Decided against that and was rudely reminded that we would still have to pay baggage check fees because they didn't care about our status with AA. Her tone was so rude that I asked to speak to a supervisor who came out and proceeded to complain about AA. I will avoid Hawaiian Airlines at all costs and fly one of the other commuter airlines with better service and lower costs.


Hawaiian Airlines customer review :  25 June 2012 by S Mccowan   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-HNL roundtrip. The food on both flights were very good. There were drinks given throughout the flight and you were able to get a drink anytime throughout the flight. The FA's were nice and interacting with the passengers and were polite and were always cleaning the plane. The bathrooms were clean, and FA's cleaned them frequently throughout the flight which is something you do not normally see. On the A330 there was plenty of legroom in the economy class. However, the one drawback was when I was trying to confirm a seat on the plane, the person on the phone was unhelpful and was unable to help my problem. On the flight you also had to pay for the in flight entertainment, and they had a big selection of movies to choose from.


Hawaiian Airlines customer review :  14 June 2012 by Linda Palmer Swindler   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We were married in Maui. Our outbound was very good. On our return flight to Vegas we had a medical stop in Oakland. When we landed some passengers got new flights and hotels to stay in, two groups were connecting on Southwest, however the customer service desk said they don't work with Southwest so they had to find their own accommodation. In the meantime I got a new flight on my own and I gave a staff member the numbers to our new flights to add our luggage to. He promised it would be there, then he left without telling us anything. We slept in the airport until the next morning where we flew out. Our luggage was not on the flight with us.


Hawaiian Airlines customer review :  30 May 2012 by E Mabley   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAX-HNL on the new A330-200, economy class. Boarding at LAX was chaotic and crowded, although we were spared the worst of it because we got priority boarding with 2 babies. The flight left on time and arrived about 25 minutes early. There was no wait on the tarmac at HNL for a free gate. Inflight service was much better than average for U.S. carriers, food was decent, IFE was better than the competition and the cabin crew smiled more and was more attentive than average for U.S carriers.


Hawaiian Airlines customer review :  17 May 2012 by J Olson   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Honolulu to Maui. Tried to leave on an earlier flight that was not even half full. Arrived at the airport early for that flight only to find out they wanted to charge me extra to change times. Why? Especially on a commuter flight with no meals being served. Very disappointed at the service.


Hawaiian Airlines customer review :  15 May 2012 by Nicholas Vandermade   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recently flew HNL-SYD on the 330 aircraft, brand new seat and legroom were adequate. Crew were thumbs up, food and presentation were great. Kept us well fed/hydrated I was left impressed with the service provided by HA and will definitely fly them over Qantas who operates an older 767 with service no match to Hawaiian.


Hawaiian Airlines customer review :  11 May 2012 by C Derasin   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hawaiian is my preferred inter-island carrier. This was my first time using them on their Transpacific flight. I flew from Hilo to Las Vegas and was quite impressed. Flight crews on both flights were very warm and welcoming. Any requests were honored with a smile. Flights were smooth both ways. Check-in was a breeze in Hilo and Las Vegas. For meals, I was offered a complimentary pasta dish with a piece of cake and a Turkey sandwich on the return. Flight attendants were visible throughout the flight and constant runs of drinks. Very Impressed.




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