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Hawaiian Airlines customer review :  26 April 2012 by Yves Abdurahman   (Australia)

We flew to Honolulu from Sydney in Business Class and returned in Coach. We have a 8 month old son and my wife is vegetarian. On the Business Class leg, there was no bassinet available even though promised and we could not be confirmed that any of the food would be vegetarian. As a result, our son had to sleep on our laps for an 11 hour flight. Service was very friendly and they assisted us greatly to make it comfortable with pillows but we were trapped in seats for the entire flight. On the return leg, seat allocations were not confirmed, bassinet not available again, and instead of being the front row of the main cabin, we were stuck in the middle rows and had to ask passengers in front not to recline so as not to hit our sleeping son. The food was minimal and only 1 meal was vegetarian. Service and food were good but very minimal. There are higher quality ways to get to Hawaii from Australia.

Hawaiian Airlines customer review :  26 April 2012 by J Bennett   (Australia)

Sydney to Honolulu return over the Easter period. Both flights were full and both aircraft's older, refurbished 767's. No AVOD but portable digi players were available for rent at US$15, credit card payment only. A330's will commence on this route soon. Both flights left and arrived on time although check-in at Sydney took 50 minutes because they're weren't enough check-in attendants. Meals on both flights were satisfactory and service was fine although flight attendants were hardly seen between the meal services. Would be happy to fly with them again.

Hawaiian Airlines customer review :  24 April 2012 by B Kerrison   (Australia)

My preferred airline from Sydney to the USA via Honolulu. Generally on time, ground staff are great and cabin crew always smiling. Frequent flyer membership has great offers for gold and platinum members. On all my trips, baggage arrives quickly and food in both Economy and Business is good.

Hawaiian Airlines customer review :  22 April 2012 by Glenn Worsley   (Australia)

SYD to Honolulu return. Plane was an older 767 but had been refreshed inside and looks more like a 777. Check-in in Sydney was hassle free. Flight over was fine but seats were a bit uncomfortable. Meals were ok but service was average. Didn't really see attendants that much. No inseat entertainment., you can rent portable DVD style players though. Cabin crew ran out of customs forms so you had to wait to land before these could be filled out which caused a delay at customs. On the way return, again check in was hassle free and better than in SYD. All the portable DVD players were gone by the time they got to me. Flight attendants were very nice but rarely seen. All the toilets in the rear of the plan were not working about 6 hours into the flight so a bit of a wait for the other toilets. All in all it was ok.

Hawaiian Airlines customer review :  2 April 2012 by S Reaper   (Australia)

Sydney to Honolulu with an 8 month old. Never again. No bassinet available on both legs despite reservation. Crew very unhelpful and not interested in assisting us with details of baby change toilet or heating bottles etc. Food was terrible and service not at all satisfactory. I will not fly this airline again. Have flown extensively with my child since he was born both internationally and domestically and Hawaiian certainly takes the cake for being our worst experience.

Hawaiian Airlines customer review :  27 March 2012 by R Fowler   (USA)

We used Hawaiian because they had a direct flight. After we booked, it was changed to a flight with a layover. Once onboard, the flight crew made my wife (then the bride) to roll her wedding dress up and wedge it between luggage in the overhead bin. Flight attendants we very short tempered with us, seemed stressed and overall very unpleasant. Our video player stopped working, when we got a replacement, the audio and video did not match up. The seat tray was covered with dried food, when I asked for a cloth to clean it, the flight attendant sighed and turned around without answering.

Hawaiian Airlines customer review :  21 March 2012 by M Hutchinson   (Canada)

Flying from Vancouver and scheduled to catch the last flight of the evening across to Kona. There was just over an hour between our arrival and departure for Kona. Held in a holding pattern over HON. Once we landed, we sprinted for Hawaiian Airlines check-in, arriving 30 mins before the flight, only to be told it was too late to check-in-. Check-in was rude and unhelpful, just basically repeating over and over that we had missed the luggage check-in. We ended up spending a long, acutely uncomfortable night sitting at HON airport.

Hawaiian Airlines customer review :  21 March 2012 by D DeFazio   (Australia)

We chose them because of the generous luggage allowances. We were late taking off due to a passenger needing to be removed, the delay was handled well with minimum disturbance and the captain kept us all informed. Mid flight there was a medical emergency and that was also handled well. We were given preferred seating as my husband is very tall and we could not fault our seats and the added leg room was wonderful. The flight crew were friendly and attentive. The meal was okay. I wish they had in-seat entertainment. Although not the best flight ever, certainly not the worst.

Hawaiian Airlines customer review :  19 March 2012 by Peter Icklow   (Australia)

Flew 767-300 Sydney to Hawaii first class. Very uncomfortable, broken seats that didn't even recline properly. Terrible food, average service. No dinner served and no snacks over an 11 hour flight. Worst airport lounges. Whole experience was dreadfully. Never again!

Hawaiian Airlines customer review :  5 March 2012 by K Flynn   (USA)

Just checked in for our first class seat from Maui to Seattle. First class line longer wait than others. Staff very rude, went and helped coach line while we were checking in. Another person came back to help us and had to do checking again with her. They didn't tell us our flight was delayed when we checked in. This was a special trip for us and we never travel first class. I can't believe the rude service for such a higher fare that we paid for.

Hawaiian Airlines customer review :  28 February 2012 by Helen Mancell   (Australia)

Service was of high standard. Australia to Honolulu. Flight attendants very polite and courteous. My husband and I were most impressed. Food was alright and staff were quick and efficient. People with children were well looked after.

Hawaiian Airlines customer review :  6 February 2012 by T Cain   (USA)

SFO-HNL. Emergency return to SFO, 16 hours total delay due A330 computer glitch. Flight crew very good, but once on ground things began well and then fell apart. After lunch vouchers and evening hotel rooms for a few, they had us all return at 10 pm for a 1 am flight on a different A330. We got to HNL at 4.46 am instead of noon the day before, and got $300 vouchers good only on new reservations on Hawaiian for one year.

Hawaiian Airlines customer review :  30 January 2012 by Neill Bell   (USA)

LAS-HNL-LIH. This was a repeat of last years trip and some things have improved, others have not. Ground handling at LAS is much better: the staff were there early enough to check-in bags in good time. The A330s are nice enough planes, still looking fresh and clean. Seat back screens do not offer a great deal without payment, but is better than nothing. The food offered is basic and not very much. Flight was on time. HNL-LIH was again on time, for the very short hop. The planes used on inter-Island sectors are not impressive but they do the job. Return was straightforward. Flights on time, no problems, not the most comfortable but not too bad.

Hawaiian Airlines customer review :  24 January 2012 by R Murga   (USA)

Just came back from a one week vacation to Honolulu from LA. My trip from LA to HNL was pleasant. No major complaints only minor ones. We left 15 mins late but arrived on time to HNL. My dinner was a sandwich and the bread was mushy. Although the plane is equipped with personal touch screens on every seat, there are very few complimentary options to enjoy. You have to pay for movies, TV shows, music selection, and games. On our return from HNL to LA, our flight left on time and arrived 15 mins early. Personnel were a lot less enjoyable, lnot rude but did not make you feel welcome. There were two different meal options, however by my turn they only had sandwiches left. Overall, they got the job done and did not experience any major hiccup, but at the end of the day we did pay a premium and so I expected more.