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HAINAN AIRLINES customer review : 16 November 2008 : by Dong Li

Customer Rating : 2/5

SHA-PEK roundtrip. Having been really disappointed with and tired of China Eastern Airlines, I decided to turn to another Chinese airline for a change. I booked a special-price round-trip ticket from Shanghai to Beijing and was told from my intinerary that I would have a business class seat in my outbound flight, but when I boarded the aircraft, I was told that there were no business class onboard and I was given an economy class seat. When I asked the FA for the reason, she couldn't give any satisfactory explanations and just gave me a form to fill, promising that they would give me feedback after two or three days. However, I haven't received any feedback or explanations even though one week has already passed. Another thing that has left me a very poor impression of this airline is that I didn't receive my seafood meal onboard, even though I had applied for it on their website well in advance. The only explanation from the FA is that there are no meals served on this flight. That's ridiculous. If no meals will be served, why can I still apply for meals on your website? Staff language skills really poor.

HAINAN AIRLINES customer review : 15 October 2008 : by N Tofield

Customer Rating : 5/5

Fantastic airline. On-time (if not ahead of time) departures PEK-SHA-PEK. Meal provided and 2 drink runs on short flights. Very attentive crew as well.

HAINAN AIRLINES customer review : 6 October 2008 : by Chris Anderson

Customer Rating : 5/5

DOY-PEK-DOY Both flights were good and considering the flight is only 45 minutes, the service was very good. On flight to Beijing a light snack was provided and 2 passes of the drink trolley. On return flight a sandwich and drinks were provided. Excellent service in cabin from flight attendants who are clearly the friendliest of any Chinese airline. Would recommend them on flights in China.

HAINAN AIRLINES customer review : 1 October 2008 : by K Neumeier

Customer Rating : 5/5

BER-PEK-BER. Both flight were performed on schedule, lots of very friendly, effective and almost always smiling FAs gave together with the impeccable cabin interior. Meal service very good, on board entertainment excellent (every seat has its own LCD with really lots of up to date movies, games and information about China), passenger announcements not only in Chinese and English but also in fairly good German. My first choice whenever eastbound to China!

HAINAN AIRLINES customer review : 29July 2008 : by T Genway

Customer Rating : 5/5

PEK-SHE (Shenyang Taoxian) on Hainan Airlines on clean B737-400. Flight left on time and arrived Shenyang early. Crew spoke very good English, were polite and friendly. Food and 4 drink runs along the cabin. Service included their free lottery during the flight. Service amazing for a one hour flight!

HAINAN AIRLINES customer review : 5 July 2008 : by S Sadura

Customer Rating : 5/5

Two flights with Hainan Airlines (SHA-PEK-SHA) and both times an excellent experience. Friendly and accommodating FAs, clean airplanes and the scratch lottery! Food was average, but being used to flying within the US, you know what I am saying! Hainan is my favorite Chinese airline.

Hainan Airlines review by Alice Liu

28 March 2008  Customer Trip Rating :

I fly Hainan Airlines from Xi'an to Haikou. FAs are friendly. I think it is the best internal Chinese airline. I can always get a special offer because I am a member of Hainan Airlines' Jinpeng Club.

Hainan Airlines review by Barbara Licata

6 September 2007  Customer Trip Rating :

Flew to Sanya from Beijing return, flight was fine. However, in Sanya airport, Hainan had a weight restriction of 15 kg per bag. There was not this weight restriction going to Hainan, only in leaving Hainan. This weight limit is extremely low as our golf bag was even overweight, as well as each piece of luggage, and the fee was expensive. This left a "bitter taste in our mouths."

Hainan Airlines review by Stephan Wirtz

11 June 2007  Customer Trip Rating :

The airline provided an excellent inflight experience from Qusisihara, nothwest of Harbin to Beijing early in the morning. Attentive service, clear english and the crew operated in avery professional manner.

Hainan Airlines review by Andrew Wright

15 April 2007   Customer Trip Rating : n/a

Beijing to Xian on an A319 badged as Chang'an Airlines. Clean cabin, decent legroom and reasonably comfortable. We were given a boxed meal of either noodles or rice, a bun and pickles. I found the meal inedible. The meal was served right through seatbelt signed turbulence. English announcements were frequently unintelligible. An unremarkable flight that got us to our destination with the minimum of fuss.

Hainan Airlines review by J Busman
29 March 2007

Beijing to Brussels in business. Departure time 1.20 am which is an unconfortable time especially when there are delays. FAs friendly but not experienced. It took them a long time to serve the passengers with some drink / food. cabin was only half full and there were more than enough FAs present. My question:"" double whiskey on the rocks"" was not understood by all 3 FAs. After explaining it by means of showing the name whiskey on the menu, it took another 10 minutes to bring it. The seats in the business class looked OK, however the back of the seat could only be reclined a bit. I will not fly with them anymore for those long flights. Prefer to pay more for a good seat.

Hainan Airlines review by Howard Rutz
1 February 2007

PEK-TYN twice in last two months. 737-800 and 737-400, both all economy class. Check in at Beijing very crowded but lines moved quickly. Chinese customers don't seem to mind cutting into line or being cut in front of but it was a bit irritating to my western sensibilities. Both flights loaded on time with standard Chinese mass boarding. Flights were full and the airtime was only about an hour but drinks and a small packaged snack was provided. FAs worked hard and got the service done fast. FAs well presented. Planes clean and it was impossible to note that the 400 series was any older. Seats were crowded but no more so than any other low fare airline. All in all I had a very good experience on both flights. The best internal Chinese airline I have experienced.