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Hainan Airlines Passenger Reviews and Hainan Airlines Customer Trip Reports



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Hainan Airlines customer review :  7 March 2012 by P Moor   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew from Seattle to Beijing and back last month, first time with Hainan. They were the cheapest, but the service was straight down the line, no problems with service, food or video etc. Legroom was tight in economy compared to the Alaska Air flight I was using to get to SEATAC, but I was happy, especially given the cost.


Hainan Airlines customer review :  27 February 2012 by John Wu   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Beijing to Shenzhen on A340-600. Seat was a lie flat business class seat with AVOD and came with a duvet and proper cushion. The cabin was showing its age somewhat. The meal was very good. I chose the western main, and it was very good. Departures from Beijing are from Terminal 1, flight delayed 90 minutes. Hainan didn't handle the delay that well on the ground - no updated information was provided, and announcements were only in Mandarin. In comparison to US and European flights of a similar length, service and seat were fantastic.


Hainan Airlines customer review :  8 February 2012 by P Schulz   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing-Xiamen, definitely not the brand-new B737 I was expecting but a fairly old B737-400. Excellent crew, food okay and very speedy service. First domestic flight in China and Hainan Airlines was a good choice although I was hoping for more after reading they were a five star airline.


Hainan Airlines customer review :  22 December 2011 by C Cooledge   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Beijing-Shenzhen-Sydney. Beijing-Shenzhen leg an A340, Business class a bit worn but very good for domestic service. 4-course meal served and drinks were prompt. Beijing-Sydney a new A330-300. 1x2x1 seating in business class, fully-flat seats that were extremely private. Dinner and breakfast served. Food is good but not as great as other 4/5 Star airlines. Apparently it is best to stick with the Asian choices. Seats and onboard services excellent and make up for the food. The value for money is spectacular.


Hainan Airlines customer review :  10 November 2011 by J Curd   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hong Kong (Shenzen) to Beijing. Flight delayed a few hours but I ate dinner in the first class lounge. Once finally onboard everything was seemingly brand new. The airbus A330 was very clean and the flight attendants provided more food. The airline was a very pleasant surprise and great value for the money.


Hainan Airlines customer review :  31 October 2011 by L Wang   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

INC-PEK-BRU-BHX, transfered in Beijing and Brussels. Economy class. INC-PEK and PEK-BRU operated by Hainan airlines and BRU-BHX operated by Brussel Airlines. Connecting service is efficient, I got all my boarding passes at PEK and my luggage delivered directly to Birmingham. Polite staff and fairly new 737-800 (INC-PEK) and A330-200(PEK-BRU). I ordered seafood online and it was tasty. Worthy of ticket price.


Hainan Airlines customer review :  13 September 2011 by C Cooledge   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean, seats are lie-flat, food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.


Hainan Airlines customer review :  6 September 2011 by Tim Kelly   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good, video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class, the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person, I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.


Hainan Airlines customer review :  1 September 2011 by Norman Ho   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen, but passengers were well looked after, given a meal voucher and informed of the expected departure time. Cabin seat was comfortable, good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good, considering I was in Economy cabin.


Hainan Airlines customer review :  21 August 2011 by J Blanchard   (China)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PEK-SVO, LED-PEK. Service was fine, staff try very hard with their English but I would not rate it as fluent. My flights were both on time, the B767 LED-PEK was cramped and in need of replacement.


Hainan Airlines customer review :  25 May 2011 by Chris Huntoon   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Seattle to Beijing return. This airline was the cheapest, but came with a very good rating from the website. I felt pretty cramped, but then again I was a 250lb guy, so it was probably to be expected. AVOD a bit finicky and the movie selection wasn't great, but it was better than nothing for 11 hours. The Western food selections were mediocre at best. The staff speak little English that it was hard to communicate that I wanted something else. Food aside, this was a clean, efficient airline that I would fly again, but might shell out the extra money for an upgrade.


Hainan Airlines customer review :  12 May 2011 by J Porle   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.


Hainan Airlines customer review :  1 April 2011 by Jan Aghina   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brussels-Shanghai A330-20. Flight attendants friendly and helpful, tasty food, clean toilets during the whole flight. On the flight back we seat in row 20, super legroom, but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!


Hainan Airlines customer review :  30 March 2011 by Eric Wang   (Canada )

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally, the meal is tasty and passengers are allowed to order anytime they wish.


Hainan Airlines customer review :  22 January 2011 by Casper van der Walt   (China)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800, very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline, friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!


Hainan Airlines customer review :  14 January 2011 by Julian Lou   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

It's one of the best airlines I have taken (other is Cathy Pacific). Flight attendants are very, very friendly. The ticket price is low as well.


Hainan Airlines customer review :  24 December 2010 by E Liu   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing-Shanghai economy class on an A330. This airline is a class act, I've flown nearly every major Chinese airline, and Hainan Airlines definitely stands out. The cabin crew spoke excellent English. Each economy seat had a personal video screen with more choices of Western movies, games, and short features than many business class international flights offer. Food and beverage service prompt and efficient, always with a smile.


Hainan Airlines customer review :  26 October 2010 by J Drolet   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing-Xi'an. We boarded on the tarmac then sat on the plane on the ground for 90 minutes due to air traffic congestion. Flight crew very friendly, polite, bowed during the announcements before and at the end of the trip. It is quite the treat to be served a meal on a domestic Chinese flight - a long dead practice here in North America! The breakfast meal was somewhat strange though : a vegetable porridge andsandwich. It was a nice flight, the plane was a fairly new Boeing 737-800. It was my 1st time flying a domestic Chinese airline but an interesting experience at that.


Hainan Airlines customer review :  14 September 2010 by Z Mathew   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing to Xian. First time flying on this airline and I was really impressed. Clean, well- maintained planes, excellent inflight staff who were very attentive. Everyone in our tour group (made up of Americans and Canadians) commented on the excellence of service and food compared to the US airlines. Not even close, this Chinese airline was way above most airlines I have travelled. The cabin crew stood and bowed to the passengers as the inflight announcement, just before landing, thanked all us for choosing to fly with them. I would definitely recommend this airline both within China and internationally as they have started flying to other countries.


HAINAN AIRLINES customer review :  9 August 2010 by M Wu   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

This was the best China/US flight experience I've had out of the many times I've traveled. The airplane was new, economy seats relatively spacious for economy, food was good, the service was excellent. Also, the inflight entertainment was awesome, since every seat had a screen with dozens of titles to choose from, from Chinese TV programs to big name movies. There were games available. The bathrooms were cleaned regularly. Also, stewardesses came around with water, tea, and coffee at regular intervals. In the back, they had beverages, biscuits, and sandwiches for between-meal munchies. It was an excellent value and I would recommend them to anyone.


HAINAN AIRLINES customer review :  19 May 2010 by T Impson   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bejing to Hangzhou, flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that, no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.


HAINAN AIRLINES customer review :  13 April 2010 by P Dean   (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing-Brussels return economy class. Flight out from Beijing was pretty busy at about 70% capacity. was given a seat in exit row - quite useful because you get the extra legroom but seats are awful as the video monitor is placed with the tray on both your left and right on the aisle seats, with the middle two seats having only an armrest between the two. So if you are stuck in an aisle seat it is a nightmare. Luckily I got the two middle seats after some people decided to try their luck on another row. Food out from PEK was pretty rough, two services. Return was at capacity in Economy, food really good for Economy. Was stuck in middle of the 2-4-2 configuration on row 19 and not comfortable, only able to get up 3 times during the whole flight. Fluids a bit better with tea/water offered during flight. Service good considering flight capacity, attendants did a very good job. Very good inflight entertainment given usual standards from Chinese airlines, with a couple of films of really high quality. Full VOD with some 30 films on offer, screens mediocre but usable.


HAINAN AIRLINES customer review :  2 February 2010 by Ievgen Papanin   (Ukraine)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Guangzhou-Beijing was 1 year old B737-800. Everything was perfect from take off to landing. All stewardesses during flight were near you bringing water, giving breakfast etc. Even, if a person fell asleep, sticker was sticked to your chair and when you woke up stewardess brought breakfast immediately. The second flight was Beijing to Moscow with new A330-200. The same situation - very nice service, interesting onboard entertaining system, polite english-russian speaking stewards.


HAINAN AIRLINES customer review :  20 January 2010 by J Lapides   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Seattle-Beijing-Seattle. New airplanes, great business class seats that lie flat. In Seattle, they had a ground host who was there just to ensure everything was perfect. The inflight service was friendly and efficient. The only two negatives were a limited number of english language movies and limited in between meal food options. There were more movies on the return flight. Using Beijing terminal number 2 was a big plus as there are much fewer international passengers there, resulting in no lines at immigration.


HAINAN AIRLINES customer review :  19 January 2010 by J Depaepe   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BRU-PEK Business Class. 6 hour delay in Brussels, but flight was just perfect. Nicest flight attendants ever. New aircraft, very personal service, great food, entertainment very good. Missed our connecting flight to Seoul, but Hainan staff waited for us at the gate in Beijing and helped us book another flight. I would recommend this airline to everyone!


HAINAN AIRLINES customer review :  10 January 2010 by Pieter D'hamers   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BRU-PEK-BRU. New A330, good and friendly service. Vegetarian meals correct and good. Every seat with personal TV screen. Toilets were cleaned regularly and seat pitch was about 32 inch. Only minus was that some seats couldn't be adjusted. Price/value was my best China trip in 16 years. Also convenient arrival time in PEK and BRU (early in morning).


HAINAN AIRLINES customer review :  9 January 2010 by Y Chen   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing-Guangzhou B737-800 in economy. Despite the 30 minute delay, HNA did well to inform us and right afterward came the departure. Excellent service by flight attendants as they followed requests efficiently. Recommended.


HAINAN AIRLINES customer review :  16 December 2009 : by A Smith   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

XIY to CTU on Boeing 737-800 in Economy. Flight delayed one and a half hours due to weather, crew did their best to inform and entertain us during this period. After takeoff flight was absolutely the calmest ever- not the slightest hint of turbulence. Friendly crew explained patiently to pax (including why we were on a Shanxi Airlines a/c as they and Hainan have not fully merged at that time yet, and the a/c was yet too be repainted). Landing in Chengdu smooth and arrival equally so.


HAINAN AIRLINES customer review :  11 December 2009 : by Richard Borst   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Beijing to Xian on Hainan airlines. Very good service, on time departures. I would recommend it over the other domestic Chinese airlines.




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