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Gulf Air Passenger Reviews and Gulf Air Customer Trip Reports



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Gulf Air Customer review :  21 November 2011 by C Cutter    (Qatar)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Doha-Bahrain-Bangkok return. Was shocked what poor condition the aircraft was in. Outbound my partners seat wouldn't stay upright so kept reclining back the whole trip. The TV monitors weren't working in our whole section. On the BKK to Doha return, again the plane was in poor condition and while the TV monitors kind of worked, the speakers didn't so once again we were staring at the seat for 7 hours. I saved money flying them but next time I would rather spend more money and fly a better airline.



Gulf Air Customer review :  10 November 2011 by D Anderson    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BAH-KUL Lounge at LHR very nice, good food and service. Not so good once I got onboard. In the back bit of Business, which is more Premium Economy than business. First seat didn't work so I moved (only 4 in cabin) and the second seat stopped working. AVOD very poor quality and choice. On check-in I'd been warned that refurb work at BAH meant they were using a temporary lounge. They were using the quite basic Cathay lounge instead which was crowded and poor. For the leg to KUL I was bumped up to the front row, decent seat and more attentive service. Handed out personal media players but still a limited choice. Food good on both legs but drinks service a bit slow and forgetful.



Gulf Air customer review :  13 October 2011 by Danny Walker   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Budget airline of the middle east. London to Dubai via Bahrain. The only food served on a 6 hour flight was one poorly cooked meal - TV did not start working until 2.5 hours into the flight then was fuzzy and speakers did not work for 4 hours with a fault in the system. Legroom is below the stated pitch on the website. Poor staff who ignore the call button and simply not bothered. Requested veg meal was told we don't have that, so we will give you a chicken meal and just take out the chicken and eat the rice!


Gulf Air customer review :  12 October 2011 by K Hayes   (Thailand)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

The check in staff were pretty abysmal and staff onboard were a little frosty too, almost sarcastic when I asked if the toilet was the only one, all I got was 'well, it is a small plane sir.' It is as if we passengers are an inconvenience to them. Istanbul to Bahrain was an Embraer 190 - very nice but very pokey - I could feel every bump on the runway and shortly after some serious and unsettling turbulence! Another annoyance was that the headphones didn't work so I gave up on them pretty early on. Bahrain to Bangkok an A330. The staff seemed a touch frosty save for one steward. Food wise, no real complaints - again pretty reasonable for the price but what happened to coffee/tea after dinner? Inflight entertainment was good but films I had already seen and as it was a night flight I opted for some sleep. Good for the price paid, but nothing more.


Gulf Air customer review :  19 September 2011 by T Varghese   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Got bumped at Bahrain during a TRV-ABQ itinerary, had to stay overnight, which meant I missed the connection in NYC to ABQ. They put me up in Bahrain, but no compensation at all was given, for one whole day of delay. Also, extremely rude and unprofessional personnel. They are probably made that way by dealing with lots of unsatisfied customers.


Gulf Air customer review :  15 September 2011 by M Fontana   (Italy)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Milano Malpensa to Bahrain in Economy and Business on the return to Italy. Both cabins very clean, crew extremely professional, good seats in Economy - I could easily sleep. Old but comfortable seats in Business. Good quality of food in both cabins and entertainment with several movies (in Italian too), music and video games. I would fly again.


Gulf Air customer review :  11 September 2011 by M Corradi   (Italy)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

After having bought a Milan-Bangkok return Economy class for myself and my partner, once at the Malpensa airport I decided to buy a Business Class upgrade. Business Class was made of old fashion seats just a bit larger with a pathetic foot rest that did not even fully extend. We chose to fly Economy on the return due to upgrade problems. The plane from Bangkok to Bahrain seemed to be old with poor maintenance, seats rows close and the seats have a poor reclining angle. Bahrain to Milan was even worse - it had only 2 toilets for the entire Economy Class, they played percussion music during the entire night flight and every now and then the entire light system would go into a strobe effect that lasted several minutes.


Gulf Air customer review :  26 August 2011 by O Hammoudy   (Egypt)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CAI-BAH-MCT checked-in 24 hrs before my flight. First leg onboard A330, spacious, comfortable and clean. Upgraded to Business Class meant an enjoyable first leg with attentive crew. Flight to Muscat on a pretty new Embraer E190, tight seats are comfortable, food is ok, during takeoff the AC kept dropping water on me. Worth the price.


Gulf Air customer review :  23 August 2011 by Raju Malla   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Frankfurt to Bahrain, Bahrain to Kathmandu return. Economy class inflight entertainment system was limited and old fashioned. Blurry monitor and old remote with limited options. Food quality was awful, limited wines and soft drinks during 7 hr flight. Chicken meal and pasta, when I asked for chicken they said pasta was only my option.


Gulf Air customer review :  18 August 2011 by Anders Pedersen   (Denmark)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-BAH-BKK. The airline is new to Copenhagen; thus they have been selling promotional tickets. First leg was an A321, operated by Privatair but dressed in Gulf Air colours. Aircraft only 25% full. Service was excellent: 3 meal options (in fact reduced to two due to low loading of passengers). Free and constant flow of drinks, if asked for one was mostly offered two. Wines of lower quality, only tolerable. Very good service, excellent IFE, lots of movies. BAH-BKK: A330. Noisy, plane 75% full, but still nice caring service. Good food, 3 options again. I rejected the red wine, and the FA brought me a glass of a much better wine from the Business Class section. In the morning, they let me sleep instead of giving me breakfast, which I was pleased with.


Gulf Air customer review :  15 August 2011 by Pieter van Buul   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BAH-KTM. Nice trip with no delays. Food was ok from LHR-BAH with some western style dishes. To KTM food was more Asian which was nice with plenty of drinks rounds. When asked for more legroom, I got an upgrade to Business class. BAH aircraft was A330, which looked nice and new. To KTM we flew an A340, which was tired and worn out.


Gulf Air customer review :  27 July 2011 by J Corrigan   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KBL-BAH-CDG-BOS (code share w/AA) and BOS (code share w/AA) LHR-BAH-KBL. In short, GF offers and delivers excellent value for money. On the flight from Kabul to BAH, the Arabic lamb stew and tabuleh salad were nothing short of excellent, and the full, open bar service is generous, as nearly unlimited rounds are offered. Transiting BAH is very easy, and GF's arrangement with Aeroports de Paris is such that it is assigned gates at CDG that are immediately adjacent to its code-share partner, AA, so that transit experience is seamless, as well. At LHR, a change of terminal is required, but ground personnel are very helpful. All in all, a very good travel experience with Gulf Air.


Gulf Air customer review :  25 July 2011 by Neil Vincent   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BAH, BAH-CMB. First leg on A330, not bad service. Crew worked hard and were very polite. Did not have food so cannot comment on taste. Lady sitting next to me had about 3 pieces of baggage with her. And she held onto it during the course of the flight. Entertainment not the latest. 2nd leg on A320, again very hardworking crew. I found crew were pleasant and ready to help. Food was poor and bland on this sector. Plenty of juice rounds which was nice but entertainment was old. All flights on time.


Gulf Air customer review :  24 June 2011 by M Al Mohannadi   (Qatar)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DOH-BAH-MXP return in May, excellent cabin crew, quality of food was also good (quantity is not), portable entertainment system which worked fine but without to many options, both legs departures and arrivals were on time. Falcon Gold Lounge in Bahrain was a little bed cramped but fine for 2 hours connection flight.


Gulf Air customer review :  17 June 2011 by Y Choo   (Malaysia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Paris-Kuala Lumpur Economy class. One-way fare was the cheapest among airlines for last minute booking, as cheap as AirAsiaX. Flight on time, check in at CDG quick. Transit at the Bahrain hassle free. Seat quite comfortable, passengers were provided with eye mask and socks. Inflight entertainment was OK, around 20 video channels on 6.5" LCD screen. Inflight meals was average. Cabin crew quite attentive and friendly.


Gulf Air customer review :  9 June 2011 by Imran Hassani   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

DXB-BAH-LHR. Onboard service adequate between BAH-LHR. IFE A330 outdated and frequently freezing. Been flying regularly with Gulf Air since early nineties. The service has certainly dipped in standards since then. They have a lot of room for improvement if they are to compete with the other carriers of the Gulf. Certainly rank as a 3 star carrier. LHR-BAH-DXB once again service pretty much average, no IFE working on whole A330 flight to BAH. Staff were helpful and polite, aircraft looking very tired and dilapidated.


Gulf Air customer review :  5 June 2011 by Nigel Garth   (Canada)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London to Colombo via Bahrain. The staff were friendly, food nothing special, beverage selection was good. There was a problem with my seat on the first journey from London to Bahrain and I could not recline which was an annoyance. The entertainment system was not very good - a very old system. On the second journey however, I got a free upgrade to Business class, the service was very good. They really to cater to every need that you have in business class. The aircraft on first journey was an A330 and a nice aircraft, Bahrain to Colombo an A320 very small.


Gulf Air customer review :  30 May 2011 by H Al Khudairy   (Saudi Arabia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

RUH-KUL. The entertainment was bad, they did not serve headphones on a 9 hours flight.


Gulf Air customer review :  12 May 2011 by P Quaife   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Was supposed to be flying with Gulf Air from Isfahan to London via Bahrain. Gulf cancelled the flight and refused to make alternative arrangements. I won't be flying with them again.


Gulf Air customer review :  6 May 2011 by Georgios Vrontos   (Greece)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ATH-BAH-KUL, E190 was new and pleasant with great IFE. A330 was ok with no complaints. Service was good and the food tasty. In the A330 flight the service was adequate even though there was a long time that the staff was disappeared (after lunch till breakfast). I noticed that people were going to the back galley and returning with sandwiches and refreshment. We had a 10 hour stopover in BAH and provided hotel, food, visa support.





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