GULF AIR customer review :  12 August 2009 : by E Webb   (UK)

LHR-BHR-BKK in Economy. Very slow check-in at LHR due to full aircraft and inadequate check-in counter layout. Both legs on B777-300ER. Our family of 3 ended up with seats all over the cabin without any reasonable explanation other than 'Sorry the plane is overbooked'. This was however addressed at the gate by a lovely lady who managed to relocate two passengers to allow us to sit next to each other. Seat comfort good, sufficient legroom, IFE worked well (besides being a Jet Airways plane = more Bollywood than Hollywood!). Food average, crew overall friendly. Noise levels a torture due to several families with crying babies & children in our section! BKK-BHR-LHR in Business Speedy check in, first leg on B777, second leg on old A330. B777 offers herring-bone seating with flatbed seats - very good comfort, food average but whole experience totally marred by 2 families with 6 children aged 4 - 8 travelling in Business Class. Constant screaming and running around was most annoying, and the crew didn't want to do anything about it. A330 was an old plane, rather uncomfortable seat with very limited reclining options, less than half the IFE selection available compared to the Jet Airways B777-300ER, a full cabin but at least no children. Some of the cheapest fares around for both Y and C Class on long-haul flights; planes on time & looked well maintained. Service standards, IFE and seating options all over the place - which explains the low fares!

GULF AIR customer review :  3 August 2009 : by S Stocker   (Bahrain)

I booked online and paid for 2 Gulf Air tickets in May 2009. The flights were fine, but in late July 2009 I noticed that my credit card had been billed for another ticket by Gulf Air - without any explanation or justification. On challenging this I was told that I had to prove I had paid for the 2 tickets in May - even though they had paid for by credit card! After faxing through my credit card statements 3 times the problem is still not resolved. Two complaints here - wrongful billing and their inability to check for themselves that I had already paid.

GULF AIR customer review :  2 August 2009 : by A Hopper   (UK)

London to Bangkok. Flight late in leaving due to delayed check in - only 2 desks open for a full plane of economy class passengers - nobody concerned with speeding it up. No inflight entertainment apart from Suduko for Bahrain to Bangkok leg! Vegetarian food awful.

GULF AIR customer review :  28 July 2009 : by R Beimborn  (Germany)

FRA-BAH-BKK Economy class, both flights with refurbished A 340. FRA boarding was on time but departure about 30 mins late due to busy air traffic. BAH arrival nearly on time. Second flight was all on time. FRA-BAH maybe 50 %. occupied BAH-BKK was full. Food (choice of 3 main courses – lamb, fish, vegetarian and chicken, fish, Thai cilli) and drinks where adequate and entertainment was meeting more local demand. All seats where fittet with small LCD display. Crew including flight officers are still lacking adequate language skills. Cabin staff on both flight was good but BAH to BKK was definitive more attentive. GF is a 3 star airline offering good value for money.

GULF AIR customer review :  9 June 2009 : by Hedley Pugh  (Bahrain)

BAH-LCA-BAH, two round trips in 4 weeks. Check-in staff and flight attendants polite and efficient, flights on time, seats comfortable. Baggage at the carousel before us on each trip. In-flight meals a bit basic (maybe the Sky Chef missed the flight?).

GULF AIR review :  1 June 2009 : by E Brookes  (Bahrain)

On every single outbound or inbound flight with Gulf Air to either Cyprus or Greece, the entertainment system has not worked. Every flight has a different excuse or lie. The food is dreadful and the staff are depressed and embarrassed about the service offered and the condition of the aircraft.

GULF AIR review :  18 May 2009 : by Tim Addams  (USA)

Jeddah-Bahrain. Check-in quick at the First Class counter. Lounge at Jeddah airport was comfortable but very limited selection of food items, and of course no alcohol. Aged A340 with no inflight entertainment offered, though the flight was over two hours in length. Flight attendants friendly but visited the cabin infrequently. Food tasty but lacking in presentation. Asked for ice in my soft drink, but didn't get it. Seats were old style business type with about 48 inch pitch.

GULF AIR review :  5 May 2009 : by M Binas  (Saudi Arabia)

J-Class RUH-BAH-MNL return in an aged A340. Got upgraded to First Class on my way to MNL. Not impressed though, food dull and lacks presentation. Return flight most uncomfortable. Seat slides back on its own (probably problem with the mechanism inside). Without pulling it up every now and then, I could end up sleeping with my head on the person's lap behind me. Entertainment was not impressive, no movie of choice.

GULF AIR review :  30 April 2009 : by J Citchley  (Greece)

BKK-BAH-ATH. A330 Business Class operated by Jet Airways - roomy seats, good choice of IFE , adequate food but staff seemed either weary or pre-occupied. Second leg to ATH - back to Gulf Air in a very tired plane, held together with sticking tape! Very poor seats in the front row, almost as bad as economy for room - why the Greek people tolerate this lack of service is beyond me. I will be looking to change airlines from Gulf Air after this years trips are finished.

GULF AIR review :  22 April 2009 : by E Rowlands  (Bahrain)

Bahrain to Bangkok return. Flight delayed by five hours, no Gulf Air representative available to offer an explanation. Eventually found a GF Rep who told us that a meal would be provided. We found this food outlet who offered stale cheese sandwiches and cordial - disgraceful. Arrived in BKK to miss our connection by 15 minutes, again no customer service available, had to ask at check-in desk who told us customer service would be on duty in four hours time. No other flights available on any airline due to Thai New Year and public holidays, forced to take a 9 hour bus journey and 5 hour ferry to reach our destination, all in all we lost a day of our holiday as well as the additional costs incurred. Have issued the complaint to Gulf Air who have said they will respond in three weeks!

GULF AIR review :  19 April 2009 : by P Beighley  (Egypt)

Cairo to Bahrain return. Flight to Bahrain was packed and my headrest kept falling off the seat. My wife's entertainment system did not work. Staff didn't help much and kept putting my headrest back on and telling me not to worry. Came off about five times. On the return flight the plane wasn't too full but we had to fly some sort of pattern before landing in Cairo and pilot couldn't bother to tell us what was going on. Delayed 45 minutes for other passengers to arrive despite being told delay would be 15 minutes. On arrival half the airplane passengers jumped out of their seats while we were still taxing and quite obnoxious about crowding the aisles and pulling down their belongings from overhead bins. Food was mediocre but you could get a small glass of wine during the one pass of the beverage cart. Staff for economy was uninterested - perhaps folks in business class had better treatment. Leg room wasn't great and interior of aircraft was worn. Overall was not impressed and next time will fly another airline.

GULF AIR review :  15 April 2009 : by A Amaladoss  (UK)

LHR-BAH-KUL in economy out, business class return. Although I had plenty of FFP points, wasn't allowed to upgrade as the booking was in V class. LHR-BAH in a B777 leased from Jet Airways. Seats surprisingly comfortable, reasonable AVOD. Food pretty good for economy, with three choices of main course. BAH-KUL in A330, again from Jet Airways. Crew attentive. Return trip in business class, using points for upgrade. Delayed out of KUL, but advised of this by text message. Ground staff helpful; initially told me I would not make LHR connection, and booked onto next flight. At gate told that this would be possible, my bags had been re-tagged, and I was given a new receipt. Aircraft to BAH disappointing; an A340 with old style seating. Service from crew good. Arrived in BAH with 25 minutes to catch flight to LHR; made it myself, as did my bags. BAH-LHR in newer A34O. Plane very empty; only 19 passengers in all three classes! Sleeper seats comfortable, IFE limited and not on demand. Meals good in quality and quantity. Bags arrived quickly at LHR, and out within a few minutes.