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Customer Review scoring : GMG Airlines
5.7 out of 10  5.7 out of 10
10 reviews



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GMG Airlines customer review :  19 September 2011 by C Brown   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Bad experience - abruptly moved their Bangkok-Chittagong flight forward, then back 10 hrs then cancelled it altogether. Then had a terrible experience with them at Dhaka airport: flight delayed, boarded, took off but 3/4 of the way to Chittagong we turned around. Eventually made it to Chittagong 9 hrs after the scheduled flight. Very little information offered on the ground, although they did offer a free meal at the airport. Return trip from Chittagong to Dhaka went without a hitch.


GMG Airlines customer review :  12 August 2011 by Asif Iqbal   (Saudi Arabia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JED-DAC. Slow check-in. Boarding was on time but had to sit on the flight for next 3 hr. without any explanation. Inflight entertainment was poor, food was standard. You have to search for the cabin crew during the flight. GMG have a lot to improve with customer service and inflight entertainment system.


GMG Airlines customer review :  25 July 2011 by Israt Jahan   (Bangladesh)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ground Service are so helpful, my DAC-CGP flight was delay for 25 mins, as I know that, Ground Service had nothing to do with it, but they were talking to us and they were apologizing for that. Also when we finally got to board the aircraft, the person who was working in the ramp gave a nice smile. Inside the craft during the fly time, candies, biscuits, juice, cake, water provided. Overall, except the delay time, I had a nice experience with the GMG Airlines.


GMG Airlines - by M Rahman

9 April 2009  Customer Trip Rating : 3 Star Rating

Z5 Comfort Class DAC-CGP. Flight delayed by 20 minutes but offered no explanation and no announcements although there were plenty of staff around. However, on board things were much better. The pilot apologised for the delay due to refuelling which was a nice gesture as most Bangladeshi carriers never do this. Although this is a 40 minute flight, pax are served candies, savouries and biscuits from trays (and you can help yourself to as many as you like!) and water/fruit juice. Overall a good experience, but nothing special that separates it from its competitors such as United Airways (Bd) and Royal Bengal. Ground services could be improved.

GMG Airlines - by Mark Bickerton

31 December 2008  Customer Trip Rating : 2 Star Rating

Since June 2008 there has been over capacity in Bangladesh domestic airlines caused by new private operators entering the domestic market in the light of GMG's plans to become more international. This means that there are now four airlines offering the same limited numbers of routes, leading to at least 50% cancellations of all domestic flights due to lack of passengers. They will honour each others bookings, so usually you can get transfered onto the next available flight but not always. GMG used to be good but now suffers from too many cancellations. Do bear this in mind when flying on domestic flights in Bangladesh, esp if you are on business and therefore have to get to places for certain times. If in doubt, go by train or car or bus (some of the bus companies are excellent with sleeper seats). I recently booked GMG to Chittagong but it was cancelled and I had to wait and go on Best Air instead. The return, which was booked on United from Coxs Bazar, was also cancelled and since there is only one flight a day, I had to travel back to Dhaka by overnight bus instead

GMG Airlines - by P Cooper

27 November 2007  Customer Trip Rating : 1 Star Rating

What a disaster! Most of their planes are grounded as not airworthy, most flights out of Kathmandu are cancelled - do not book with this airline! Unreliable. Did see one plane leave from Dakka to Kuala Lumpur however, so at least one is still working.

GMG Airlines - by Dave Stanley

17 May 2007   Customer Trip Rating : n/a

My own experience of this airline was not so good. I had late flights and one cancelled just before we started moving when the pilots window shattered. I found Biman to be better.

GMG Airlines - by Paul Rex

2 November 2006   Customer Trip Rating : n/a

GMG has just acquired two MD-82 jets and is now flying international routes from Dhaka to Kathmandu, Bangkok and Delhi. I flew Business Class return to Kathmandu on 24/10 and 26/10. Seating is 2+2 with leather seats and you get a pre-meal drink, hot meal and coffee on this one hour flight. Flight was 30 mins delayed leaving, on time for return. Service was very attentive and, on return to Dhaka, Business Class passengers are bussed first to the terminal. As a welcome alternative to Biman with all its problems, this small and professional airline deserves to do well.


GMG Airlines - by Riaz Osmani

1 March 2005

This private enterprise provides execellent value for money. Bought the ticket for the flight from Dhaka to Jessore and back from the airlines office in Dhaka. Airline repeatedly called me the next two days for letting me know of slight changes in schedules due to sudden permission and operation of a daily flight to Kolkata. Check-in was professional. Would have been better had the passengers known how to queue. May be the airline can hire more staff to bully unruly passengers into queuing! Flight was 30 minutes each way on a Canadian Dash aircraft. Small aircraft did have a congested and worn out feeling but it was only for 30 minutes. Sole female flight attendant distributed a selection of biscuits, cakes, chocolates, mango juice or yoghurt for snacks followed by bottled water. It was time to land before you realized. Much better than Biman.

GMG Airlines - by Wasim Choudhury

28 June 2004

If you are tired of the unprofessional service of Biman, you must try GMG Airlines. The airline is small -- 3 Dash 8s in the fleet -- but run very professionally. Currently flying only domestically in Bangladesh, the airline has just received rights to fly to Kolkata (Calcuta) in India from Chittagong and Kathmandu from Dhaka. I flew the airline for a day trip to Chittagong from Dhaka. While Biman ticket desk was unable to help me get a ticket at Dhaka airport ("We can sell you a ticket, but we don't exactly know the schedules -- they change often and our PC and telephone are out of order"!), GMG ticket agent was courteous, gave me the schedule and informed me of the payment options (cash or credit card). The check-in was a breeze -- and the wait at the lounge at the domestic terminal was fine. Since I was flying back on the same day, I was given a return boarding pass and was told I could show up only 15 minutes before my return trip GMG serves hot beverages to its customers, and provides newspapers at the lounge. Ok, this is not the world class lounge of Singapore Airlines, but compared to Biman, this was majestic. The flight to Chittagong was pleasant. The aircraft was clean and well kept. There is a snack service, and it again newspapers were provided to passengers. The flight left on time. The return flight was efficient as well, and the check-in at the new Chittagong airport was impressive. The ground crew was courteous and knowledgable. Overall, I was very impressed with the way GMG operates.



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