Ghana Airways Passenger Reviews and Ghana Airways Customer Trip Reports
Airways - by Frank Jessen
My experience I had with Ghana Airways is the worst I ever had, I booked a direct flight from
Hamburg to Accra, when I arrived at Hamburg airport I was informed by a handling agent that there
will be no flight this day from Hamburg and I shall come back in two days, I was given the telephone
number of Ghana Aiways in Dusseldorf. When I called them the apologized that there will be no flight
and I should come to Dusseldorf (nobody was informed about a cancellation, even not my travel agent,
who confirmed that in the system the flight was still valid). Ghana Airways denied to pay a flight
ticket from Hamburg to Dusseldorf, after an hour they organized a bus and I had to travel in a small
shuttle bus 4 hours to Dusseldorf. We then were informed that we will have to go via London in the
evening (my estimated arrival time at Accra was 6.00 pm), we finally left Dusseldorf and arrived at
10.30 pm London. At 11.00 the passengers from London entered the plane at 11.30 we asked the crew
when we are supposed to leave London, they were not able to give us an answer (the flight was
operated by THAI ORIENT). 1.30 am the next morning we were told (still sitting in the plane) that we
have to leave the plane as this kind of aircraft is not allowed to leave London after 11.00 pm due
to the noise (it was a 747). We left the aircraft and the manager of Dusseldorf apologized for the
delay, we were supposed to leave London at 3 pm, but no accomodation was available for us and we had
to stay at the airport. We were told that we shall receive vouchers for breakfast and lunch in the
morning, at 8.30 am most of us were so hungry that we did buy our breakfast on our own, at 9.30 a
representative of GA came and organized breakfast (most of us were not hungry anymore), for lunch
time nobody showed up. At 3 pm there was still no flight, not at 4 not at 5, finally we left London
at 9.30 and arrived Accra in the early morning, but what a surprise no luagage.Žand nobody was able
to inform us when it will arrive. I left Accra as I had to do my buisiness, I came back a week
later, again no flight, I was told that I should go to the GA Headquarter in Accra and ask when
there will be a flight, again no accomodation or food was paid, I had to stay another night in Accra
and went to the Headquarter the next day, the manager in charge was not able to give me any
information when the next flight will take place, as they did not have a plane, it could be in 2 or
4 days, but they were not sure. So I did ask for a refund at least for half of the ticket, gently i
was aked to go to the ticket departement, ther I was supposed to get half of the fare ( abt. EURO
300,--), they lady confirmed me the refund but did not give me any money, she apologized that they
do not have any cash, maybe in two days. Finally I booke a flight with BA and returned the evening.
My luagage was still in Dusseldorf Ghana Airways said, luckely I found it on my own in the domestic
flight bagage reclaim in Accra.
Airways - by Michael Acheampong
My delays were only 2.5hrs in total for in and out this summer from London to Accra. My main concern
is cleanliness in cabin. The cabin is not well cleaned and worst is the lavatory. Can't the authorities simply ensure good
supervision even if we are are too poor to offer quality services like other airlines?
Airways - by Alfred Addico
I don't know where to start from and the kind of words to use in our case. My wife was delayed for
over 2hrs at Heathrow on her way to Ghana via Ghana Airways and when she arrived her luggage with
other people had been left at Heathrow to be flown to Ghana the following week. The purpose of her
trip was momentarily defeated by this airline (which I now call 'hopeless'). The amount of anguish
she went through, I can't write here.
When her luggage arrive the following week, it had been tampered with and the lock broken. Nobody
was prepared to listen to her. She had to stay a week more to enable her accomplish why she came to
Ghana hence the need to change her ticket. She was asked to pay £70 extra for no fault of hers
whiles her work in London.
In short, we have vowed not to fly with the airline even if that is the only route to Ghana. We are
Ghanaians and will continue to be Ghanaians for life but not with the Airline. And we will continue
to tell friends and loved ones not to fly by the Ghana airways simply because it has no mission and
focus, just an existing airline.
Airways - by John Winterbottom
I worked in Ghana for 6 very happy years. It's a great place with wonderful people, but the national
airline is hopeless. Every flight I took, (and there were many), was delayed - most by hours or even
days. One time, we were left waiting in the departure lounge for 6 hours. We could see the 'plane on
the runway, but no-one could explain why we could not board. Then, at 4AM, the pilot walked in and
explained that he'd felt tired and felt he hadn't had enough sleep, so had slept in a few more
Airways - by Melanie Herold
If I read the comments of other Ghana Airways passenger, there is little more for us to add
- but this experience completely spoiled the beautiful vacation we had in Ghana in
December/January 2003/2004. Flying out one day earlier than booked was a problem in the first place
as my teacher-friends still had some lessons to give in school; this experience followed by a 3
hours late arrival in Accra (which I see now, is quite good for Ghana Airways!).
Trying to confirm the flight back to Germany was an adventure, as we were given an amount of phone
numbers (please try and do a phone call in Ghana). Flight was confirmed, so we took off to the
airport (due to some travel experience we called the same morning again, and everything was said to
be normal). Arriving there, we were informed - without apology of course - that the flight was
cancelled due to technical problems. We should come back the other day, same time. This was quite
tough for us as departure time was in the middle of the night, and some of us were ill longing to go
back home. Only upon request we were offered a EUR 10,00 compensation p.p. or a hotel (which we
found our later the passengers had to pay themselves!).
Finally - check-in time (which of course lasts longer here than in other parts of the world, no
problem here yet). Passengers were requested to present themselves for passport formalities 2.5
hours before boarding time (?). Later we understood why - we only managed it through to the
boarding room long after normal boarding time. And there we were kept waiting and waiting and
waiting. No information, no working air-condition, no water, crying children in the middle of the
night. Hell must be more comfortable. Eventually, one of the officials turned up and told the angry
crowd that the towing machine for the luggage had broken down, problem which he hadn't been informed
of. But we would be boarding in a while (one hour later, in the end). The nightmare was not over yet
- just before take-off already rolling to the runway, the captain announced that there was another
technical problem and that we had to go back to the gate. At the gate, another announcement that we
could start after all, no more problem!!! You can imagine our worries!
Concerning the service on board: awful - at 03.00 a.m. they started serving dinner but therefore we
did not get any breakfast in the morning, just a tiny cup of coffee.
I recommend to anyone planning to travel to Ghana - pay a little more and take another airline.
Airways - by A Nettey
I was interested to read comments provided by other Ghana Airways travellers. I have just
experienced delays myself on both the outward and return flight totalling 93 hours. I am in the
process of writing to Ghana Airways to ask them to confirm in writing details that I need in order
that my travel insurance claim can be processed. I hope that they do respond but if experience is
anything to go by, perhaps no one will sign for the letter sent by recorded delivery or send me an
acknowledgment. I have a bone to pick with a so called friend of the family who sold us Ghana
Airways tickets with words of profound reassurance that all was well with the airline, only to fly
out to Ghana himself the following week by British Airways!
Airways - by Tom Elder
My Ghana Airways story goes back a couple of years, when I was on board a Sabena flight in Conakry
bound for Monrovia. We had engines running and seat belts fastened when there was evidence on the
tarmac below of some kind of major commotion. Turned out that, on the other side of our plane, a
Ghana Airways DC9 had just landed - WITH THE WHEELS UP! Leaving my seat I was just able to see the
last of the passengers fleeing the stricken plane down the emergency slides. Never did find out if
the captain couldn't lower the undercarriage or simply forgot - rather suspect the latter since
there were no fire engines deployed before they came in.
Upshot was I had to spend two more days in Conakry at Sabena's expense while they struggled to move
the stricken DC9 off the only runway.
Airways - by Alex Finlayson
Ghana airways are doing extremely well. That's if they are actually intending to be the worst
airline known to man in the history of aviation. We made the terrible error of flying with them from
London to Accra in early August and back again late September. They managed to provide us with an
unmitigated nightmare at BOTH ends of the journey. We were delayed at Heathrow for three whole days
,and although put up in a rather dire hotel, we had to endure many many hours queuing in a
Heathrow every day with no information on the flight at all and frequent outbursts of crowd anger.
However, unbelievably it was the return journey that exceeded all expectations in incompetence and
non-existent customer relations. In Accra we waited two days for a cancelled flight and were treated
woefully. When a flight was finally arranged for 4am on the second day, (after a team of angry
Ghanaians stormed the head office demanding a flight), it turned out that half the passengers could
not make the journey as after Ghana airways had routed the flight through Rome and
Dusseldorf, the Ghanaian passport holders could not land in Germany without a visa. It would cost Ghana Airways 2000
euros per passenger without visa. Understandably, after waiting for two days this made many
Ghanaians erupt in fury, and there were really quite scary scenes as screaming and rioting occurred
in the departure lounge. I forgot to mention that the visa problem was only realised half an hour
before the expected departure time and everyone was waiting at the gate with boarding passes.
Eventually, we flew mid-morning (from a different departure gate) after the British, German and
Canadian embassies intervened with the solution that Dusseldorf passengers would alight in Rome and
be connected to Dusseldorf separately. God knows what happened to them. After waiting 2 hours on the
tarmac in Rome we finally got on our way to London only to be held up at the luggage carousel for 3
and a half hours in Heathrow as the plane had lost power and couldn't be opened to retrieve our
luggage. In conclusion, an absolutely disastrous service from start to finish. If you are looking
for serious amounts of stress, arguments, dispair, generally very rude staff and zero customer
satisfaction, then this is the airline for you!
Airways - by Sam Osei
We are a family who flew to Ghana in July by Ghana Airways and had a similar bad experience
which we encountered last year. Our flight was supposed to have left on the 15th but the Airline
changed it to 16th. Without complain, we arrived at the airport on time and an Official checked our
tickets while in the queue and confirmed that we were all ok to fly. About an hour later, I saw a
few people arguing at the desk so I walked up to the desk to find out why only to be told by the
Manager that the aircraft was full in spite of the fact that we had confirmed our
flights. He did not apologize but explained that that the Airline had
deliberately overbooked the flight with the hope
that some people would not turn up and also some IMPORTANT OFFICIALS had taken up some seats without
prior reference to him. We eventually flew on the 18th without any apology let alone compensation
as a result I lost a very important contract.. On our return to the UK we had to go to the Airport
at 2am to queue outside the Airport buildings for a flight which was due to take off at 10am. While
talking to people in the queue I observed some had been there as early as10pm the previous night.
Without consideration to those of us who had subjected ourselves and little children to several
hours in the queue some of the Ghana Airways Staff boldly brought in their friends or relatives to
jump the queue. When we complained one official said we passengers always complain and yet we always
can't resist flying Ghan Airways. Airline staff are supposed to help make the flight enjoyable but as far
as Ghan Airways is concerned, some of their staff are the main cause of the stress. I
will never recommend
Ghana Airways to anybody.
Airways - by Matteo Fagotto
I flew with Ghana Airways twice this
summer and I will never do it again!
I booked a flight from Rome to Accra for the end of July. Ghana Airways told me to be at the airport
at 8.00 a.m. in order to check-in (the flight was at 10.30 a.m.). I waited at the airport for 7
hours, and only at 3.00 p.m. Ghana Airways told me that the flight had departed the day before!! The
day before!!! And no-one told me anything about it! Ghana Airways answered me it was my fault
because I didn't confirm the flight 3 days before. They had my telephone number but they didn't
inform me at all!
But on my return trip I had an even worse experience! I arrived at the airport of Accra at 4.00 a.m.
(the flight was at 8.00 a.m.) and over there I discovered that there were no flight to Rome for that
day! Obviously I knew it only after passing 1 hour asking for the flight. Meanwhile, the ground
staff was trying to calm the customers because one hour before they had cancelled a flight to New
York (without any explanation, of course, this is the Ghana Airways philosophy)! They told me to
return the day after.
The main problem was that I ran out of money and I had not the money to survive one day more in
Accra! I had to speak with the embassy (obviously Ghana Airways didn't pay the hotel for me, as a
civil airline should do).
I returned to the airport the day after, and I was finally able to check-in but only thanks to a
friend of mine that has good relationship with the Ghana Airways staff. Otherwise I would have
stayed in Accra one week more, without money!
It is really sad, but the only way to fly with Ghana Airways is to know someone of the staff!
Never fly with Ghana Airways, it is better to spend 100 Euros more and to fly with some serious
Airways - by Senam Tomegah
Ghana Airways is for us, in fact it is for Ghanaians
and I hope the criticisms and comments made should be
taken seriously by the officials. Having said this,
Ghana airways is also struggling in the international
market with fierce competition from British Airways etc.
In relative terms, the airways is not doing bad if we
should compare their service to Nigeria Airways and
the like. I took South African Airways from Namibia to
Ghana making transit in Johannesburg, I was
disappointed at the service they rendered.
Well, let us all call what is ours to be ours and find
ways to improve our very own.
Airways - by P K Mensah
My experience with Ghana Airways ground staff in Accra taught me one valuable lesson.
They have absolutely no clue. Most of them seem to have been appointed (or rather slotted into post)
at the behest of an influential relative. Nearly all were rude, incompetent and above all corrupt.
After been made to upgrade to a first class ticket (because 'all economy class seats were fully
booked' to London ) I was horrified to be then offered a JUMP SEAT once I boarded the plane. A jump
seat! It was only after a determined protest that I was finally allocated my first class seat. While
airborne I fell into conversation with some of the fellow passengers. I then learned that quite a
few had secured their first class seats by paying various sums of money (in dollars of course) as
bribes to the ground staff. My advice? Avoid Ghana Airways like the plague if you can.
Airways - by V Adika
I am Ghanaian and not at all surprised by Mr Maurice Rodgerson's comments about Ghana Airways. I used Ghana Airways twice
and was not impressed by the service.
Individual and governmental attitudes towards international decorum and dignity is definitely
lacking in large sections of the populace and institutions as a whole.
Airways - by Maurice Rodgerson
My experience of the appalling standard of Ghana Airways. Myself, my wife,
a friend and his wife booked an
Easter holiday to travel to Accra on Friday 18th April. We had made reservations to stay at the Labadi Beach
Hotel. We were told by the Ghana Airways office in Lagos to be at the airport by 6.30am
in order to check-in for the
8.30 flight from Lagos to Accra. We arrived at the airport at 6.15am looking forward to a four-day Easter holiday.
By 8.00am Ghana Airways could not give us any information regarding a departure to Accra. We were then told - at about 8.30am
- that there would be no flight to
Accra that day. The flight was cancelled without explanation other than the fact that Lagos ground staff told us that they
"take their orders from Accra" and there would be no flight that day. Not delayed, not deferred just
No apologies, no valid reason only "what can we do". Well, what Ghana Airways can and should do is look at their own promise to
their passengers on their web site "Our desire is for you to enjoy a hassle-free departure and arrival on Ghana Airways flights".
Somebody in Ghana should try to make sure that people can actually travel to their country in order to be "tourists". They certainly will not get there if
Ghana Airways have anything to do with it. My conclusion - I will never never book a flight with Ghana Airways again.
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