GB Airways Passenger Reviews and GB Airways Customer Trip Reports
GB Airways - by David Kelso
12 March 2008 Customer Trip Rating :
LGW-RAK. Excellent all-round service to and from Marrakech on A320. The one blight on the trip was
passing back through Gatwick en route to Glasgow; two items of hand-baggage permitted ex-RAK, but
not on connecting BA service to GLA. There should be consistency.
GB Airways - by John Head
17 February 2008 Customer Trip Rating :
LGW-ACE Economy. Whole experience was excellent. Check in at Gatwick stress free. Seated together,
flights departed on time in clean and modern A321. Hot meal served on both legs and plenty of drink
runs. All of this coupled with an reasonable £188 price for 3 of us return. Only downside was check
in at Lanzarote which was carried out with the usual lethargy. Real shame EasyJet are taking over.
GB Airways - by Graham Norman
22 January 2008 Customer Trip Rating :
LGW to Alicante economy. Excellent flights and only cost £56 return at just 48 hours notice.
Adequate breakfast going out and sandwich on return. Comfortable seats. The service was good
throughout - one of our party was in a wheelchair and was treated exceptionally well. Seems a shame
they are going to be Easyjet.
GB Airways - by R Stephens
21 January 2008 Customer Trip Rating :
Considering that this airline has less than three months to go operating as BA, there is probably
very little point in commenting on their ever deteriorating standards of service. Was it really only
5 years ago that delicious hot meals and more-or-less unlimited drinks were served in Economy by
professional caring crews on the Gib route? New 40 minute baggage check-in limit strictly enforced
by BA staff at LGW even when passenger has checked-in online or has used machines at LGW. In
response to a direct question informed by BA staff that checking-in using the machine means nothing
unless you get your bag to the desk by the 40 minute limit, irrespective of the length of the queue
and that it is not the job of the BA staff member who checks your boarding card when you join the
baggage queue to suggest that you move to the front were the queue is long and the 40 minute limit
is approaching. Onboard service now at bare minimum. Small sandwich with pathetic quantity of
filling plus drink. No hot beverages if seat belt sign is on when you are served and the crew don't
come back to offer one later! Items (pringles, chocolate, sweets etc) available for sale. Talk about
unhealthy eating! Staff appear demoralised. I would sum up interior of aircraft as grotty. I have
been flying GB Airways since the days when it was known as GibAir and the GT fights were operated by
leased BEA tridents; never have I seen service standards at such a low level.
GB Airways - by S Baxter
17 January 2008 Customer Trip Rating :
LGW-TFS-LGW. Return flights to Tenerife. Great to be able to check in online and choose your seats.
Both flights punctual, cabin crew friendly and efficient. Food good but not huge portions. Only
negative point is the seat pitch - even as a smallish person I found it somewhat cramped on the
A320/321 aircraft. Nevertheless good service all round - what a shame BA are selling GB Airways out
GB Airways - by Roger Pieters
7 December 2007 Customer Trip Rating :
LGW-PFO, PFO-LGW. I must say the standard for an economy short to medium haul flight wasnt bad, just
a bit basic in areas. I'm hoping BA keeps this route and this doesn't go to Easyjet, as all in all
the service from cabin staff and ground staff was very good and I could see a vastly popular route.
GB Airways - by Rob Burkett
23 November 2007 Customer Trip Rating :
LGW-CFU-LGW. I travelled to Corfu this year with my wife and friends using GB Airways for the first
time in the 15 years of flying to this destination. We were all so impressed with every aspect of
the flights - service, punctuality and friendliness, that as soon as we arrived home, we booked to
go with them again in 2008. What a great shame to hear now Easyjet are taking over. Oh well, back to
the drawing board.
GB Airways - by Bernard Hawkes
1 November 2007 Customer Trip Rating :
Over the past four years we have used four/five times each year GB airways in Club Class. The service
was excellent and certainly created the comment "our holiday started with the flight and ended when we
arrived back home". The airline offered a quite impeccable service which we relied upon. The aircraft
were clean and seating to usual BA standards. The airline had created for itself a nieche marketplace
slotting in above the basic standards delivered by the charter's and a full service airline. For them
to sell out to Easy et leaves a large gap in this marketplace where there is a demand for more
quality flying and many willing to pay the premium for it (albeit in GB airlines economy section their
prices equalled if not at times bettered the 'knees against the back of the seats' charter
companies'). EasyJet for whom I irregular fly for 50 minutes to Ireland will bring in a 'low cost,
poor food, poor seating experience which will appeal greatly to the passengers who just want to buy a
cheap seat'. In fact the business model they have generated their growth from. This airline's
aircraft are not designed for four hour flights in comfort, their food availability will leave
wanting. There will be no in flight entertainment etc - but who cares its cheap! Lanzarote has now
lost it's pride in having the BA flag arriving a few times each week at the island (and indeed they
were proud of this). For us travellers many whom are, like me, in their more senior age years and ask
for some quality in their flying experience, is there any hope left? GB Airways may you rest in the
knowledge you have left behind many hundreds of most disappointed ex. passengers.
GB Airways - by L Cadwallader
29 October 2007 Customer Trip Rating :
Manchester to Heraklion. Looking for flights to Crete back in January, I was amazed to find that BA
was cheapest, which is why we came to be flying with GB Airways for the first time. Checked in online
for the outward journey and had no problems at T3 at Manchester once we'd found the baggage drop area.
Flight itself was full and the cabin staff were friendly and attentive. The food choices looked quite
reasonable, but as regular users of no-frills airlines we're used to having our own food. Seats were
reasonably comfortable (though I'm not a great fan of leather seats at the best of times) and there
was enough space for both of us to stretch our legs, as neither of us is very tall. Left on time and
arrived 10 minutes or so early. Pilot was very chatty - even throwing in an extra 'broadcast' after
we'd landed. Return jouney was marginally less good but that might have been the hour (23.30 departure
from Heraklion). Flight again full, crew efficient but less visible - possibly because many
passengers went to sleep. Cushions and blankets handed out to quite a few children on board, which
seemed a nice touch, as it seemed to help them sleep. Departed 15+ minutes early and arrived almost
30 minutes early, which was a bonus. Would consider repeating the experience, but will the Easyjet
takeover mean that this route continues?
GB Airways - by Andrew Denley
28 October 2007 Customer Trip Rating :
London Gatwick to Madeira. Staff courteous, free drinks and good food. Having to pay for a headphone
for the in-flight entertainment was a little surprising. Cabin was clean and the aircraft looked quite
new although the blue seats obviously came from an older generation aircraft. Good supply of in-flight
goods for sale. Return flight was of equal quality. On-line check-in and pre-booking of seats made
things very speedy.
GB Airways - by K Greer
28 October 2007 Customer Trip Rating :
Have flown Gatwick to Dalaman 7 times in last two years with GB. Really good service at good price.
Very little problems and reasonably punctual. Food not bad and cabin crew good (with the expectation
of one on the last flight). Hope the change to EasyJet does not turn the flights into Thomas Cook
GB Airways - by Tom Maule
26 October 2007 Customer Trip Rating :
LGW to HER and return economy. Half empty outbound flight. Nice clean A321 with attentive service
throughout, that is generally better than the current BA service it is supposed to replicate.
Reasonable, if small hot breakfast served. Only downside is the seat pitch which is tighter than on
BA shorthaul. Full return flight - again a hot meal was served - bigger than breakfast and fairly
good quality. Crew less attentive, but they did have a full load. Return seat worse - 22c in front
of the rear emergency exit has poor seat pitch and no recline and I would advise avoiding it.
Overall, reasonably good for 'full service' short haul nowadays.
GB Airways - by Richard James
23 October 2007 Customer Trip Rating :
LGW to Malaga, out in Club back in Economy. Terraces lounge at LGW starting to look a bit tatty now
and doesn't half fill up when the long haul flights are due. Outbound, the mainly Spanish-speaking
crew hid in the galley and (a first for me) needed to press the call button to get a refill. Lounge at
Malaga marginally better than LGW - impressive drinks selection but food restricted to nuts and
biscuits. A well-chewed Herald-Tribune the only English language read. Flight fine, no problems, and
even the luggage turned up promptly. Would fly them again.
GB Airways - by Stephen Howell
11 October 2007 Customer Trip Rating :
TUN to LGW Economy. Flight was delayed initially 15 minutes then up to 3 hours due to engine
problems. Captain made announcement in the departure lounge which was a nice touch. Flight in
general was fine although GB Airways must do something about their terrible inflight service. FA's
seem to insist on speaking English to non-English speaking passengers which gets everyone frustrated.
I was surprised no FA could speak a word of French on a flight from Tunisia also. Refreshment service
was prompt. Attitude of FA's on GB Airways seems to range from fair to middling...
GB Airways - by Brian Bromley
9 October 2007 Customer Trip Rating :
LGW-TFS. As a disabled traveller I have to rely on the cabin staff a lot more than fully fit
passengers. Sometimes the service is good, other times it isn“t. This trip was brilliant, the service
was first class, nothing too much trouble for the crew, very attentive. I do not normally post
comments, but on this occasion I feel that I cannot let this trip go by without commenting.
GB Airways - by Jim Reid
9 October 2007 Customer Trip Rating :
LHR-AGP and return using Miles for wife and self in Y class. Excellent service on outbound, good hot
breakfast and friendly, efficient FA's. Return in evening was marred by having to pay GBP 3.20 for 2
packets of nuts and all we got for eats was a small sandwich. FA's on return did not inspire a lot
GB Airways - by Brian Hill
5 October 2007 Customer Trip Rating :
LGW-ALC-LGW in Club Europe, both flights on time. Outgoing on nearly full A320 fine; choice of
newspaper, pre-lunch drink and lunch main course; staff attentive but no IFE. Return on full A321
poor; all female cabin crew who were totally dis-interested - no newspaper offered, no pre-lunch drink
and again no IFE. Much like the old days of BA service. However good value for money and worth
GB Airways - by Matthew Maneely
27 September 2007 Customer Trip Rating :
LGW to Dalaman in Club Europe. Managed to get 1A & 1C via online booking which meant a little more
leg room and first choice on the food. Service on outward leg was excellent with a quick and
attentive Purser, plenty of drinks service and being served individually from the galley. Only down
point was a large queue for the toilets as lack of provision at the back led to lots of Euro traveller
passengers standing in the aisle. Homeward leg service slower and first drink served over 40 mins
after take off with food service from the trolley. Overall food and drink quality was excellent with a
nice Champagne served.
GB Airways - by Stephen Parslow
18 September 2007 Customer Trip Rating :
LGW to Faro. Attentive cabin crew. Comfortable and plenty of leg roome. Complimentary drinks and
sandwiches, which were very nice. Return as comfortable as the outbound flight, inflight food was
exactly the same. Would book with GB Airways again.
GB Airways - by Louis Esteves
18 September 2007 Customer Trip Rating :
LGW-RHO. Drinks and inflight food free of charge however light snacks such as Pringles are chargable.
Spanish announcement made which was bizarre as we going to Greece, Greek recorded announcement would
have made sense. Overall a good flight with good crew and excellant service.
GB Airways - by Les Brock
18 September 2007 Customer Trip Rating :
LGW-LPA-LGW in Club Europe. Outward flight was faultless. Great cabin crew who kept you supplied with
drinks and served a tasty choice of Beef Strew or Curry. IFE was Spiderman 3 having seen it before I
did not bother to watch but the picture quality was ok. In Club the headsets are free though the sound
quality from them is poor. Flight arrived a little late due to head winds but only about 15 minutes so
not a problem. Bags arrived very quickly. Sadly the return flight was not up to the same standard.
Food service was rather slow but with 4 hours flying time this was not a major problem. The biggest
problem was the one Cabin Crew member who spent most of the time yawning, walking around with a
blanket over her shoulders drinking water direct from a 2 litre bottle. All this in front of the
passengers. To make it even worse each time she was spoken to by the Senior Cabin Crew member she then
made rude hand gestures and pulled faces behind the member of staffs back, again all in front of the
passengers. We had to endure this for the last 2 hours of the flight and as this girl seemed dis-
inclined to do any work the crew from the Club cabin were having to go to the Economy cabin to make up
the numbers. I have written to GB Airways but so far they have not bothered to reply to me. Such a
shame to experience this with a company that used to have such high standards. So just 2 stars due to
the poor return journey.
GB Airways - by Steve Heywood
2 September 2007 Customer Trip Rating :
London Gatwick to Malta C Class. Flight crew on GB flight operated by Excel were friendly and
attentive. The middle seat in Club is kept free, so plenty of space. Champagne with frequent refills.
Hot breakfast tasty. IFE was 6 comedy programmes. If it was not for the problems at check in, this
would have easily have been a 5 star flight.
GB Airways - by Alan Hall
15 August 2007 Customer Trip Rating :
LGW-Menorca on BA flight, operated by GB Airways, but actually provided by Excel Airways in BA colours
(with Excel aircrew and GB cabin crew). 737-800 rather scruffy and seats not up to standard expected
on BA. In flight service as usual by GB and OK.
GB Airways - by David Osborne
2 August 2007 Customer Trip Rating :
My wife and I have just returned from Madeira with GB Airways. Both
impressed with the service on outward and return flight, cabin staff
could not do enough for us both. Breakfast on outward, lunch on return
with wine was excellent. We will be sure to travel with GB again.
GB Airways - by Paul Rex
29 July 2007 Customer Trip Rating :
Return flights in economy LGW to Rhodes. Outward flight left and arrived
on time, return flight took off 10 minutes early (an unexpected bonus in
peak holiday season!) and arrived back 30 minutes ahead of schedule.
Rapid check-in at both ends, efficient meal and drinks service and a
reasonable movie on each leg. Very impressed.
GB Airways - by B Coicadin
23 July 2007 Customer Trip Rating :
LHR-Casablanca-LHR. Overall good flight both sectors and operated by GB
Airways. Outbound - checked-in online and secured row 5 seat. T1 bit
stretch to limits that day as check-in hall was shambolic. Boarding fine
as well as FA during the flight. Full hot meal on this flight and 1
brief stop in Tangier. Inbound - online check-in not available for this
flight which was coming from Marakesh so half full already. Same hot
meal as outbound (GB Airways should consider sourcing local catering as
probably better value than in LHR!) and pleasant 2h30 flight. I like the
leather seats on BA shorthaul flights, very pleasant and confortable.
Arrived 20mins early at LHR but lost 40min to wait for luggage. BAA
still to blame and no sign of improvements on the horizon. Overall good
flight and prefer flying GB Airways than BA on shorthaul, much better
service (better in flight magazines, newspapers) and friendly crew than
GB Airways - by D Whiting
15 July 2007 Customer Trip Rating :
LGW-Dalaman return end June. Thank you GB Airways for increasing
capacity this year. Word has obviously got around about the far
superior service offered by this airline in comparison to the
competition. Legroom is 30-31 inches which is a godsend if you are 6 ft
2 inches tall as I am. I have flown this airline on this route many
times now and service is consistently good, with food that is actually
quite enjoyable, and included in the price! I'm flying out again in mid-
July but GB were too expensive so I booked on Thomas Cook,
unfortunately before reading the reviews on this site! If the flight is
anything like the booking process - would you like food ? That's £12
each way per person. Would you like to take 15kgs luggage - fine. Would
you like to take 20kgs ? - extra £5.00 each. Would you like to sit
together? That's another fiver each please! I'll probably get on the
plane to find it has a coin operated toilet! I wouldn't be surprised if
GB increase capacity further next year as every flight seems to be
packed, even out of season.
GB Airways - by Peter Birch
30 June 2007 Customer Trip Rating :
Gatwick-Malaga. Club Class. Once again I have found this GB air route
operated as BA to be excellent. At the end of the day it is a seat to
get from a to b. What matters is that good service is consistent, and I
find that this is the case with this full service operator.
GB Airways - by David Quinton
25 June 2007 Customer Trip Rating :
BA Club Europe Gatwick to Funchal, and GB Airways aircraft was operated
by Excel Airways but painted up as BA. No choice of breakfast outbound
and shoved the same horrible sloppy English breakfast that everybody
else got in economy - inedible for the most part. Shabby cabin, no in-
flight entertainment. Seating plan different to that in BA diagram which
was clearly meant to be an Airbus A320 whereas this was a Boeing
737-800. Return trip, 23 June, same aircraft, better meals with choice,
excellent cabin staff. Still no IFE and the cabin itself tired and worn.
Overall, extremely poor value for money.
GB Airways - by J Ellis
19 June 2007 Customer Trip Rating :
LGW-TFS-LGW. They advertise 31 inch seat pitch - be warned, these Airbus are not 31 inch legroom, 29-30. If you are 6ft 4inches like me,
its awful. Take your own earphones (£1 from any supermarket) for the
Movie or they charge £3 for a horrid set that were always being replaced
cause they didnt work! Drinks fine, food so-so, long delays both ends at
getting baggage. Booked via a charter on-line company so good discount,
but paper vouchers means you can't check in-online. I guess out of all
the routes to TFS, the best of them as the other options direct are all
charters or budget airlines. they really do need to improve if its up to
BA standards and get the legroom sorted.
GB Airways - by Roger Pieters
14 June 2007 Customer Trip Rating :
Just returned from Paphos ,used GB Airways. Booked through travel agent
last minute ticket at just under £300, as a BA flight. Airline in BA
colours and crew in BA colours yet mentioned onboard pa as BA operated
by GB Airways. Service at LGW from BA first class. On board service was
standard buffed up charter, leather seats legroom not bad, economy
service one bar service wine with meal and a miniscule chicken meal. No
soap in the toilet. I also think on this route BA/ GB air could use a
larger aircraft than the cramped Airbus. Flight home delayed about 2
hours - a lot of messing around on a late night flight as we waited over
an hour for our meal. Blankets and pillows would have been good for a
4.5 hour flight. Generally not quite what I'd expect from a product
sporting the BA name.
GB Airways - by Jeremy Brown
15 May 2007 Customer Trip Rating :
Marrakech to Heathrow with GB airways in Club was excellent. Departing
on the morning flight on May 14. However, the security was appalling &
should be reviewed, with a view for BA to stop operating this route.
GB Airways - by Mike Bailey
14 May 2007 Customer Trip Rating :
LGW-ACE-LGW. Flew both ways in Club Europe and a pleasant surprise! I
was expecting the usual BA quick service of papers/food etc but as this
was a 4hr flight things were done in a more ordered manner, with a good
breakfast/hot towels/papers/plenty of drinks refills/nibbles during the
flight. Return flight even better with an excellent lunch served by one
of the nicest and most pleasant cabin crew I have encountered in a long
time - nothing wa too much bother for her. Plenty of drinks refills as
well if you wanted them. This is the first time I have flown with GB
Airways and it won't be the last. GB Airways works as a BA franchise but
offers a superior service in my opinion.
GB Airways - by P Wright
24 April 2007 Customer Trip Rating :
Manchester to Malta with GB as BA Connect with elderly parents. The
service from check in through to boarding and the assistance given to my
Dad in wheelchair was excellent. Equally good when we disembarked.
Cabin staff couldn't have been more helpful and were cheery throughout
the flight. Even though we had to pay for food, it was far nicer than
the free meals you get with other majors and much better than other
meals I have bought before eg Iberia. The reverse trip was a mirror of
the outward journey.
GB Airways - by Gerry Houlihan
24 April 2007 Customer Trip Rating :
Recently flew to Dalaman with GB Airways in the cheap seats. I have no
complaints and found the service from departure to return to be
excellent. The ticket price was slightly more expensive than other
charter airlines but it did include a meal and free drinks. On a total
like on like price GB provided to be cheaper than others. The check in
at Gatwick was quick. A little slow at Dalaman due to staff being
trained. Would recommend GB Airways.
GB Airways - by Peter Birch
20 April 2007 Customer Trip Rating :
AGP-LGW Economy Airbus 321. Found the airline to be excellent with
friendly and efficient ground and air crew. Unfortunately i was in seat
22c. This row has been jammed in front of the centre exit door and I
advise passengers against using it, the seat backs are fixed in the
vertical position making it cramped and uncomfortable. No air vents are
provided for the seats. Doubtless this row has been added to increase
GB Airways - by Rebecca Stephens
12 April 2007 Customer Trip Rating :
I am a regular traveller on the GB Airways flights to AGP and GIB.
When comparing the cost of the BA (GB airways) flights with low cost
carriers such as Easyjet, Monarch etc, the BA fares are usually the
lowest. While I would not criticise this airline for offering the lowest
fares, I do wonder if perhaps this situation is really desirable from
the point of view of quality. If I want 'cheap and cheerful', there are
plenty of low cost carriers to choose from. As I am travelling on a
'full service' airline, I would prefer to pay that little bit extra and
see a return of the 'full service' - newspapers, properly stocked
lavatories, hot towels and a something decent to eat instead of a single
very small sandwich which, although quite tasty, is not sufficient as an
evening meal. The hot breakfasts still served on the morning flights are
usually poorly cooked, unappetising and have a strange smell (from the
sausages I think) which lingers in the cabin.
GB Airways - by Jacqueline Smith
29 March 2007
LGW to AGP early morning flight which was on time. Cabin crew nice.
Seats comfortable. Hot breakfast served which was fine. Flight deck
very informative. Return flight was on a MyTravel flight as the GB
flight went technical. The MyTravel flight was excellent and we had a
movie and hot meal which GB don't provide on later flights. No
GB Airways - by Colm Rogan
20 March 2007
LGW-LPA I booked these flights early in 07, convenient times being a
major factor. BA sent an email three weeks before dep to tell me the
return flight had been cancelled and we were rebooked onto a much later
flight. Not good. We returned a day early thanks to this. Gatwick out
bound delayed by two hours..no info, but apology from the captain.
Drinks provided, meal was edible and the flight movie casino Royale.
Return flight slight delay, food looked awful, tasted awful. Salty and
vile. Waited over 1.5hrs from take off for an offer of a drink. Similar
for a pillow. Crew detached, and stayed reading their mags in the back.
If I have no other choice I will use them again.
GB Airways - by Tony Ace
27 February 2007
We have flown LGW-ALC a couple of times over the last few months in both Club Europe and Euro
Traveller with GB Airways. We can find no fault of any significance, the service in Club
was especially attentive. In both Club and Economy the early morning flight has a good, hot
breakfast with decent sandwiches and snacks served in Traveller on the late morning returning, all
with a good drinks service. The crew are friendly and attentive but also very efficient, making
your safety their priority. We were able to check-in on-line for all the flights, change our
allocated seats and print off the boarding passes, where a printer was available. The only minor
gripe, and this is directed against BA was than GB, is the so called "Fast Bag Drop" at Gatwick.
Until more counters are opened up they should drop the word Fast, otherwise the only advantage on
checking in on-line is being able to guarantee preferred seating, yet the company is really pushing
it's customers to use this on-line facility.
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