Home Page

 

Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share







Garuda Indonesia Customer review :  29 December 2012 by Margo Ajie    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-CGK on refurbished A330-300. Seating comfortable, leg room is much better than the newer A330-200. Departing MEL delayed 25 minutes but arrived CGK on time. Smooth flight. FA attentive and helpful. Would expect more movie selections. Catering needs to improve. The nice touch of ice cream was gone and be replaced by a muesli bar. Overall good direct flight MEL-CGK.



Garuda Indonesia Customer review :  28 December 2012 by Francis Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-DPS-PER. I booked a business class return flight from HKG to Perth at a very special price. I was very impressed with the service, despite it was not their newest flat bed seat, but for a short fight, it's ok. The 737 sits 1 people, with 2 staffs. Service was very good and the food too. Luggage arrived first in Bali, also in Perth, it has personal TV and AVOD, for the price, it was a true bargain, and I will not hesitate to recommend it.



Garuda Indonesia Customer review :  28 December 2012 by Ramon Meijer    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGK-AMS, flight slightly delayed due to radar breakdown, but overall flight was ok. Food reasonable and service friendly. Announcements in English should be improved.



Garuda Indonesia Customer review :  20 December 2012 by Tanto Lautan    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PVG-CGK. Ground staff was very helpful. Good business lounge, on time schedule, seat fully flat bed, good food but not special, entertainment need to be updated especially the movies. Excellent service from the crew.



Garuda Indonesia Customer review :  20 December 2012 by M Widjaja    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-UPG. Smooth and comfortable flight with A332. Catering was a bit of a let down with cold rice but AVOD was good. UPG-CGK in B738, crew very attentive and catering was much better. Highly recommended.



Garuda Indonesia Customer review :  18 December 2012 by Andriaan Laoh    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Garuda's Executive lounge was very comfortable and the Nasi Liwet was delicious. Service in lounge and in flight was polite and cheerful. Flight delayed 25 minutes but that seems to be the norm now in CGK airport. Flight to Surabaya was a short hop but the meals presented was very good. Kopi Tobruk is offered upon request. FA on this flight really made us feel welcome and they seem to enjoy what they were doing.



Garuda Indonesia Customer review :  12 December 2012 by Mick Sweeney    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SYD-CGK-BKK return. Check in at Sydney fast and efficient, spent an hour in the Qantas business class lounge then onto the plane. Had to overnight at CGK airport hotel but now Garuda has same day connecting flights from BKK. Service was fantastic on all legs and business class passengers are cared for. The only thing we had any qualms with was the entertainment was a bit poor and the food was just ok. For the price we paid, literally only half the price of its competitors we would most certainly fly Garuda again.



Garuda Indonesia Customer review :  7 December 2012 by J Harris    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS, GA715. DPS-SYD, GA714 in Economy Class. Check in at Sydney Airport was a breeze. Didn't weigh our carry on. When we boarded, flight attendants were very welcoming. Indonesian music was playing before we boarded and before we landed in DPS. Seats were comfortable. Meal service was excellent with hot meals. Several snacks and drinks served throughout the flight. Flight attendants were eager to help. Good range of movies and music in the backseat entertainment, including flight map. Immigration on-board was a huge bonus and saved us plenty of time. Receiving our bags at Denpasar Airport was fairly quick. Return flight DPS-CGK (Jakarta) - SYD. We told check-in staff at the Domestic Airport in DPS that we wanted to collect our bags only at SYD and he said he could put us on a direct flight. Walked to International Airport which is next door and waited. Our flight was delayed due to a late arrival. Given a muffin and juice on board before lights were turned down. Hot breakfast was nice. Sydney Airport baggage collection was easy. I would highly recommend Garuda Indonesia.



Garuda Indonesia Customer review :  5 December 2012 by Juhairil Kamsari    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-YOG. On time flight and had a user friendly inflight entertainment system. Seat was comfortable but a bit cramped.



Garuda Indonesia Customer review :  4 December 2012 by T Mooney    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS-SYD. Fantastic fully serviced flight, departed on time ex SYD and arrival to Denpasar at a great time of 1.30pm local time. Service with a smile, inflight entertainment, food and beverages of a good standard. DPS-SYD - Departed 1 hr late and no airbridge, bus to plane on tarmac in the rain.



Garuda Indonesia Customer review :  28 November 2012 by Stephen Gunawan    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-MEL-DPS in business class. Excellent cabin, very comfortable, fully reclining seat and a warm smile welcoming me from FA's. FA's very helpful - represent Indonesian hospitality. Will fly Garuda again.



Garuda Indonesia Customer review :  20 November 2012 by Aldo Samulo    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PKU-CGK-PKU on Oct 26, 2012 and again on Oct 28, 2012. Flight attendants very friendly and helpful. The food is tasty, had fried rice when I flew out in the morning and rice with chicken curry on my return. Before take off flight attendants handed out candy to all passengers.



Garuda Indonesia Customer review :  16 November 2012 by Ivan Limbong    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul (ICN) to Jakarta (CGK) was excellent. Flight was on time. Crew were polite and smiled as I boarded the aircraft. The catering was nice. Legroom okay. Priority boarding for disabled passengers. Garuda should work on their Inflight entertainment and add some more up to date movies. Overall it was quite good. Take off and landing were smooth and professional. Very recommended.



Garuda Indonesia Customer review :  15 November 2012 by Agus Rahman    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PKU on August 10th. On time performance began from boarding to pushback to take off. On boarding the aircraft the crew gave the "Garuda Indonesia greeting" with hands clasped together. Before take off given candy and I had PTV in my seat. Catering was great.



Garuda Indonesia Customer review :  15 November 2012 by A Maile    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Taipei. Garuda now have a dedicated business class check in area at Jakarta airport, once checked in an agent escorts you directly to the lounge, completes your departure card and deals with immigration formalities for you, returning 10 minutes later with your passport stamped. Outbound flight was overnight and not particularly comfortable as they use B737-800 which has very limited recline even in business class so difficult to sleep. Service was good (and the J cabin was full) but quite limited as most passengers just wanted to sleep. Substantial breakfast served before arrival into Taipei. Return flight was daytime and very nice. Garuda uses the CAL Dynasty lounge at Taipei airport. Snacks served on take off and then a full lunch service a couple of hours later. Champagne and decent selection of wines offered. Given a fast pass immigration card so no need to queue upon arrival at Soekarno Hatta which was a big bonus as queues at immigration were very long. Business class luggage was delivered quite quickly by hand to a priority luggage bay near carousel. Overall very good indeed and very reasonable fare of USD 770 return.



Garuda Indonesia Customer review :  13 November 2012 by Tony Callander    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

6 November, GA 719 Melbourne to Denpasar, 2 hours late. Because of delay in turn around plane was not properly cleaned. The food was substandard even for Indonesian cuisine and the choice was fish or fish. Inflight Entertainment selection is poor and focussed on Asian Movies. Strange the Australian flights are 90% Caucasian. As a FF platinum Card holder the entitlements are dropping and it is no longer an acceptable standard compared with other airlines.



Garuda Indonesia Customer review :  9 November 2012 by Bony Limas    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-CGK-SYD in October 2012. The flight is smooth and pleasant. Seat comfortable with plenty of leg room. Immigration on board is a plus. Love the Indonesian Orchestra songs while waiting to take off and after landed. Flight attendants are now not as friendly as before, less smiles. Food - very disappointed with the SYD-CGK leg. I don't know why the rendang was running out just before half of the passengers were served. Very disappointing. Entertainment, good collection of movies but it's not organised. Touch screen is not responsive.



Garuda Indonesia Customer review :  6 November 2012 by Andro Geraldy    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Food is nice but variety of foods should be improved especially for high demand route DPS-JKT-DPS. A bit disappointed with the frequent flyer program and benefits which are not as attractive as other airlines. On my last flight JKT-DPS, some of the cabin crew were rude. They need to improve the cabin crew language skills, their announcements were not clear.



Garuda Indonesia Customer review :  30 October 2012 by S Cullen    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-Denpasar return in Economy. Only paid an extra $300 more than Jetstar but I think it was well worth it! The meals were quite good, entertainment kept me busy enough for the 5 hour flight and the FA’s were lovely. The onboard Immigration is a huge time saver! SYD-DPS leaves at approx 10am so you're in Bali by 4pm local time which is very convenient. I just wish the return flight was the same, but it leaves at 11.30pm. Definitely fly Garuda again.



Garuda Indonesia Customer review :  13 October 2012 by S Lubis    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SOC-CGK, a short 1 hour domestic flight using the new B 737-800 with the Boeing Sky interior & mood lighting. Excellent service despite a very short flight, attentive FA's, adequate snack, plenty of drink service and AVOD is available. On time departure and arrival, overall a very smooth and enjoyable flight.



Garuda Indonesia Customer review :  9 October 2012 by Cameron Adams    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-CGK-DPS was excellent. MEL-CGK, an A330-300. Decent legroom, very welcoming staff. We had to take the bus at CGK because the boarding gate was moved to a very far one nearly across the terminal. Onboard catering was good for economy class. MEL-CGK, I was offered a traditional Indonesian Cuisine. Staff nice, chatty and fun. IFE however, was a bit disappointing.



Garuda Indonesia Customer review :  9 October 2012 by O Graham (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled Sydney to Denpensar, Denpensar to Hong Kong and then Hong Kong back to Sydney via Jakarta. All business class. Sydney flight all smooth sailing, they ran out of champange - but it was the weekend and it was a plane of Auzzies! Heading to Hong Kong from Denpensar was a bit like entering the set of "Faulty Towers" We had jam covered seats, moved to broken seats, then were moved back to another row of dirty seats - all the time being told "so sorry" but no-one thought to actually wipe down the armrest in the middle and actually clean it. Which I did myself in the end turning a lovely white napkin into a deep shade of grey. The food was also very average, bland and woudl not rate the freshness factor of the bread rolls served. The constant "sorry" but no effort to clean, correct or offer any compensation (I remember travelling Singapore airlines, enconomy class with a broken Screen - straight away I was offered a $50 duty free voucher - not a big gesture but it made the difference in my perception of the trip). On this leg of the trip, we paid full price, used real money and in return did not receive a business class experience. We are now travelling the last leg Hong Kong back to Sydney via Jakarta. The seats work, oddly enough the dirty armrest status has not changed. The food on this leg was good, mango salsa and prawns was a delightful flavour sensation. Get the feeling that business class can be a bit hit and miss with Garuda depending on where you pick up the plane.



Garuda Indonesia Customer review :  28 September 2012 by D Skipper    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Denpasar Executive class. Quick check in, we had plenty of luggage as we were flying with our 10 month son, did have to ask for the priority passport control cards for return leg. Qantas business lounge was half full so plenty of seating. Seat 1A/B, welcome drinks and travel packs handed out, wife happy with L'Occitane lip balm, inflight service was pretty good. Food was good, our flight attendant wasn't the friendliest but she was very professional. Cabin had plenty of kids in it, all well behaved. In flight visa service is excellent, made up time in the air and arrived on time, our luggage was out first and the whole process from landing to taxi was done in around 35mins. Well priced package for business class, would fly again.




 



PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 

 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax