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Garuda Indonesia Passenger Reviews and Customer Trip Reports



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Garuda Indonesia Customer review :  25 February 2013 by Victor Nathanael    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SUB-CGK on Jan 23 and CGK-SUB on Jan 25 using the new Boeing 737-800NG after discovering a promo for the tickets. Check-in at Juanda Airport, Surabaya was neat, although check-in at Soekarno-Hatta Airport, Jakarta was faster due to the dedicated check-in counter for GFF Silver (I am a holder of Garuda Frequent Flyer - Silver). Seat was okay for departure, but seat for return was much fine. Surprisingly, in-flight entertainment was up-to-date for both routes, which was different than the previous time I used the airline for the same route. For this short route, passengers should be given more portion for the in-flight food. I will travel again with Garuda Indonesia because of the reliable price and service. I'm hoping that next time Garuda will use Airbus A330-200 aircraft for this busiest route in Indonesia.



Garuda Indonesia Customer review :  20 February 2013 by K O Boerma    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-DPS on a 738, DPS-CGK on a 333. First flight's check-in was mediocre, not perfect nor horrible. One of my passengers forced me to sit in the emergency aisle, the design of the arm rests for the emergency aisle seats make leg comfort too tight. Food was excellent, and crew are very attentive. IFE content was limited on board due to the flight being a regional trip, but is updated nonetheless. Flight was quick and on time. Second flight was on board an uncommon aircraft, which allowed me to see inside their mid-haul fleet. Check- in is slow, but this could be a result of the ongoing renovation of DPS. I was able to not sit in the emergency aisle. Seat pitch on board the 333 is very good, fits tall passengers. Seat layout of 2-4-2 does not make seating tight, another big plus. Attentive FA, excellent food, but IFE is limited again. The seat did not provide a USB gate even though the IFE menu has the option to access media from the USB. Great flight though. Price overall was fair.



Garuda Indonesia Customer review :  12 February 2013 by Davide Greco    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had two short-haul flights with them last week: CGK-JOG (GA208) and back 2 days later on board (GA217). Both legs served by fairly new B738 with acceptable comfort and attentive service carried out by smiling and professional crew. Flights on time and check-in took less than 10minutes both in Jakarta and Yogjakarta. Would surely fly them again for domestic flights in Indonesia in the future and probably would also give them a chance for a long-haul trip.



Garuda Indonesia Customer review :  12 February 2013 by S Hartono    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-MLG-CGK on Boeing 737-500. Both flights on time. Since 737-500 is an old plane, there is no VOD or other inflight entertainment. Garuda should consider using newer plane such as 787NG on Jakarta-Malang route. Cabin crew were excellent, meal was ok. Luggage service at CGK is terrible. It took 30 min - 1 hour to get my luggage. Overall I was satisfied.



Garuda Indonesia Customer review :  8 February 2013 by R Savva    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA for the first time SYD-CGK and CGK-MEL and both flights excellent. A330-200 new and bright. Check- in for both flights easy and no queues. In-flight service usual Asian attention to detail and always with a smile. SYD-CGK had onboard Visa service which is great added value. Very impressive overall.



Garuda Indonesia Customer review :  1 February 2013 by Bambang Widjaja    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time travelling with Garuda Indonesia, GA712, SYD-JKT (15 Dec 2012) and return GA 713 JKT-SYD (25 Jan 2013). Check-In, Boarding and Inflight Services good. (Little bit unorganised at CGK). The only disappointment - both sectors missed out the pre-ordered Child meal, even though it was booked and printed on our tickets. The food portion a bit small and tasteless. Entertainment response slow on the older A330-200. Onboard immigration facilities is great. Save a lot of time and hassle on the long queue at CGK. Great improvement on punctuality, both sectors arrived at destination early. Keep up the good work.



Garuda Indonesia Customer review :  28 January 2013 by F Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-DPS-PER-CGK-HKG. Considering I was flying to Australia via Bali during festive high season Dec 22nd (had to stop one night for next connection), the price of USD 1,750 return all inclusive could not be beaten. It was not flat bed but cradle seat instead, it was quite comfortable though. Service was efficient and courteous. IFE was sufficient on their touch screen personal TV. The choice of menu was great, I always choose Indonesian cuisine. Toiletry bag, headphones and menu distributed upon arrival, plus the welcome drinks. All sectors had the same plane (12 seats in business class), I must say I was impressed by the whole experience, take off and landing were smooth and on time. If their prices continue to be this reasonable, I am more than happy to fly with them again.



Garuda Indonesia Customer review :  28 January 2013 by Steve Xiao    (Japan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-NRT with Airbus A330-200. I tried Garuda the first time in 2004, I was impressed by the cabin improvement and innovation. Personal screens featuring AVOD, nice new FA uniform and brand new economy class seats. Overall experience is good.



Garuda Indonesia Customer review :  23 January 2013 by W Pandu    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PER vv via DPS with B737-800NG. Flight departed on time in the morning around 6 am from CGK. Check in was smooth. Inflight service was great and the cabin looked clean and tidy. On the return, flew B737-800NG, the service given was as good as usual. Will definitely fly Garuda again!



Garuda Indonesia Customer review :  18 January 2013 by Pardomuan Lewa    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JKT-DPS-SIN. Flight to Denpasar from Jakarta left on time and cabin service was fine. Flight to Singapore from Denpasar delayed by 4 hours because of the late arrival of the plane. I find this unacceptable because this particular sector, which leaves Denpasar at 7.05 pm, is codeshared with KLM and SQ. The plane had to serve the Jakarta-Yogyakarta-Denpasar sector before flying to Singapore. It could not land in Yogyakarta because of bad weather and had to be diverted to Surabaya, where it waited for 2 hours until the weather was clear. Then, it flew to Yogyakarta before heading to Denpasar. I arrived in Singapore at 1.20 am on Monday instead of 9.20 pm on Sunday.



Garuda Indonesia Customer review :  17 January 2013 by S Pratama    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-DPS-MEL-CGK last December. A330-200 was bright while the A330-300 looks tired. The seat, pitch and choices of IFE are decent for medium haul trips. The food was ok, but the portions were a bit disappointing. The crew were ok. Check in staff in MEL were fantastic and efficient.



Garuda Indonesia Customer review :  16 January 2013 by Martin Venter    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-DPS return. As per previous reviews - your Garuda experience depends on where you get on the plane. We were, once again, delivered a mediocre check-in at Perth International on the early afternoon flight on the 27th of December. They are more interested in checking in economy passengers at the business class check- in. When someone at economy check-in waved us over, it resulted in a long, very delayed check-in, because the clerk had to keep walking over to the business class check-in for lounge passes, etc. The Qantas lounge ran out of food when we got there, and when I brought that to the receptionist's attention, I was informed that there would be more food in 5 minutes. The 5 minutes turned out to be an hour. Normal chaotic boarding followed - no priority boarding for business class. Service on board was good, except the cabin staff allowed economy class passengers to use the business class toilet, and did not even try to prevent it. Back to Perth on 3 January, early morning flight. They forgot to load the menus, and we had to ask them for drinks during the flight - it was not offered on their own accord. Garuda is starting to drop the ball, and as their prices are not very competitive anymore, I think that I would start looking at other airlines' premium class offering to Bali. Garuda's inconsistent service offering in their premium class on this route is just not worth the money anymore.



Garuda Indonesia Customer review :  16 January 2013 by Jesse Oey    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA716, CGK-MEL, 11 Jan 2013. Flight departed on schedule but arrived in Melbourne 30 minutes late. Clean and tidy cabin, polite and friendly FAs. It was a red-eye flight and I found it a bit strange that the FAs did not circulate the cabin with water and light beverages overnight as they usually do. The IFE had a fair choice of current movies as well as a good selection of short features. Food was adequate, although the portion was a little on the small side. All in all a decent and comfortable flight.



Garuda Indonesia Customer review :  16 January 2013 by S Baladraf    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-GTO, Economy-Class. Flew on clean and well maintained B738. Cabin crew were very efficient and attentive. Had two choice of hot meals and it was tasty yet the portion was slightly below competitors. I am a sliver GFF member, had excess baggage, around 10kg and the check-in staff didn't charge me for it. The minor complaint is they do not offer a pillow and blanket for domestic flights and in-flight entertainment has not been updated in 2 years. Still recommend!



Garuda Indonesia Customer review :  11 January 2013 by S Lubis    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PEK-CGK. Planes are fairly new thus, you will get consistency in terms of product offering. This route to Beijing they use Airbus 330-200, both flights left on time. Outbound leg left late at night and arrived in Beijing Capital early in the morning. Service is great on both legs, FA's are friendly and very helpful to passengers, meals served is good and in adequate portion. Outbound leg, IFE offering is not too good with limited selection of movies, but inbound leg to Jakarta they've changed the movies offering which is very good and I am able to enjoy 4 movies on the AVOD during this 7 hours flight. Will fly with them again.



Garuda Indonesia Customer review :  7 January 2013 by Julio Dominggus    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta-Denpasar-Perth, leaving on 22 Dec, returning 30 Dec. Both flights on time. Very full flights on all sectors. Movie selection is good for Denpasar-Perth-Denpasar sector (good and up to date) but disappointing for Jakarta-Denpasar-Jakarta sector. Overall very good experience, and satisfied with the service. Hopefully they will introduce direct flight Jakarta-Perth soon.



Garuda Indonesia Customer review :  4 January 2013 by Victor Nathanael    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SUB. Afternoon GA flight on this route was not full as usual, providing more legroom in advance due to vacancy on seats closer to me (while I got an aisle seat). Meal was adequate, service was excellent, but IFE needs more updates especially movies. Overall, I was very satisfied with Garuda Indonesia's service which was equal to the price I spent. Will fly with GA again in the future.



Garuda Indonesia Customer review :  2 January 2013 by Jesse Oey    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DPS-CGK (GA719 and GA415), 21 Dec 2012. Retro-fitted A330-300. Both flights departed on time and arrived early. FAs were friendly and attentive, although during the MEL-DPS leg, the inflight service felt a bit rushed. The cabin announcements were clear and concise, with greatly improved pronunciation. Good IFE, average food. The transfer process at DPS was seamless and hassle-free. Garuda has definitely stepped up their game - will fly them again in the future.



Garuda Indonesia Customer review :  2 January 2013 by Willem Timmer    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Amsterdam via Abu Dhabi to Jakarta. Service was great, food quality good. Media system wasn't amazing but there was one in every seat which isn't available on all airlines. Overall very pleased.



Garuda Indonesia Customer review :  30 December 2012 by Willis Fernandez    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BPN-DPS with stopover at SUB. All services were excellent, especially for the IFE. Cabin crews were very attentive. The cabin was clean and well-maintained. The price, for me, was a bit expensive. Overall, it was an excellent flight.




 



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