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Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports



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Garuda Indonesia Customer review :  6 May 2013 by Marcus Hay    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS. This airline just continues to get better every time I fly them. Check in perfect, visa on board very convenient. Qantas lounge at Sydney is a pleasant way to wait for flight. Easy boarding, cabin clean and almost empty in business cabin. Seat fantastic very comfortable in all positions. IFE entertained me for the whole 6.5 hour flight no problems. Noise cancelling headphones are not Bose, but the do help and make for a more comfortable flight. Champagne has been upgraded to billecart salmon and was excellent. Entree trio of salmon was excellent, chicken main was too spiced for me (I'm a chilli wimp tho). I would definitely recommend Garuda.



Garuda Indonesia Customer review :  29 April 2013 by S Stephen    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SRG-CGK-AMS, (1 February), first flight with new B738 seat was comfortable and clean. Second flight was delayed 15 minutes, flew with A332, there is no map in the entertainment system. In CGK they have executive check-in counter and personal assistance which was convenient. They did the immigration in the lounge, so didn't have to spend my time at immigration counter. The flight stopover in AUH (Abu Dhabi), 1.5 hour in AUH, nice airport to transit than Dubai, but the boarding process was horrible, there was no priority boarding for Business Class passenger. Arrive in AMS 1 hour late due the headwind. Overall the flight were nice, definitely will fly again with Garuda.



Garuda Indonesia Customer review :  19 April 2013 by Naufal Lidansyah    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PEK in business class. Very comfortable, new design in cabin, fully reclining seat and a warm welcoming smile from cabin crew.



Garuda Indonesia Customer review :  17 April 2013 by Kevin Boerma    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-DPS round trip, initial flight on a 738NG, and return flight on a A330-300 that previously served an Australian destination. Check in was simple. On the aircraft the flight was as expected, excellent. Service of the FA's, IFE options, and food are good. Plane was clean and seat was not tight. DPS-CGK. Airline did not inform us about the check-in relocation, which was the domestic wing of an unfinished new terminal. There, the check-in was longer, but it could not be helped due to the missing equipment for the staff based in an unfinished terminal. Boarding the A333 was pleasant, first time boarding one since improvement of their airline, their aircraft usually serves medium-haul flights, and the airplane feels spacious despite a high seating capacity that could've made seat comfort difficult. Staff were very attentive onboard. IFE was limited however, as programs were blocked due to the route served. IFE also offered the ability to access files on a USB to the IFE monitor, but no USB input was found on the seat. All flights on Economy cabin, anything not mentioned is unknown.



Garuda Indonesia Customer review :  17 April 2013 by Arif Bahtiar    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-BTH-CGK, 10-12 March 2013. Inbound flight was one of older B737-800, no AVOD but the meal was tasty, the crew excellent. Outbound flight was B737-800 with AVOD, clean aircraft, good meal and handling of my baggage. The crew smiled during the flight. No delays on both flights.



Garuda Indonesia Customer review :  17 April 2013 by P Rasmussen    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS Executive Class. First time flying with Garuda. The immigration on board saved lots of time and queuing on arrival. Food, entertainment system, staff, seat, A330 plane all excellent. Flight attendants seemed to walk through the cabin every 30 seconds checking on everyone. Lay flat seat got me a couple of hours sleep.



Garuda Indonesia Customer review :  12 April 2013 by Aldo Samulo    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 178 from Jakarta to Pekanbaru on 17 March. The service was very friendly and courteous from the cabin crew. Additionally purser on this flight are very friendly and communicative to the passengers. He greeted the passengers and offered newspapers and other reading materials. Overall service is very satisfying.



Garuda Indonesia Customer review :  5 April 2013 by M Widjaja    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-MES-CGK. Inconsistent product offering by Garuda - outbound flight in a new 737-8NG plane with AVOD and headrest. The inbound flight in much older plane with no AVOD and seat was similar to those low cost carrier. Meal in domestic flight was standard. The only stand out point was the flight attendants, which working absolutely hard to serve the passengers.



Garuda Indonesia Customer review :  3 April 2013 by Greg Worrell    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have had 2 return flights MEL-DPS in the last few months, all 4 flights have been excellent. All have arrived on time or early, the A330-300 planes have been fantastic, the seating is comfortable, and have even been able to sleep on the night flights. Staff are friendly and courteous as usual.



Garuda Indonesia Customer review :  28 March 2013 by Andrew Maile    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Sydney on 19 March. I requested an exit row seat on this overnight flight and was pleased when the check-in agent said that would be no problem at all. Very disappointed to discover that my seat turned out to be nothing of the sort - it was in fact the very last row on the aircraft, right next to the noisy galley and toilets which made it difficult to sleep. Other than that the flight was quite good - a small late-night snack was served, and a decent breakfast before landing. There's a rather modest offering of movies/TV shows - OK for a 7 hour flight. Cabin crew was up to Garuda's usual high standard.



Garuda Indonesia Customer review :  28 March 2013 by J Moen    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-DPS return in Executive Class. Older style 737. Check-in in Perth mediocre and check-in in Denpasar more efficient. Exec class passengers separated in the lounge in Denpasar. Only realised as we were leaving that alcohol was available on request - this should be advised on arrival at the lounge. FA were attentive and did their very best throughout the flight and served drinks practically until touchdown (which was great). Didn't need to ask for a refill throughout the flight. Food needs to be upgraded both ways. Had the Indonesian meals both ways and very lacklustre. Would consider flying them to Europe however out of Sydney to be on a newer aircraft. Need to upgrade the PER-DPS-PER fleet.



Garuda Indonesia Customer review :  27 March 2013 by H Taniwidjojo    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight to Melbourne (GA 716, March 17 2013) and from Sydney (GA 713, March 24 2013). They were both pretty much on time, very good services from the crew. Seat pitch was above average for 6 hours distance. The only drawback is the check in system that is not able to be managed through the web and besides seating selection menu was not available in the booking process.



Garuda Indonesia Customer review :  14 March 2013 by Alan R Tang    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from CGK-JED (return) with GA executive class, the aircraft was 747-400 which is ageing. Aircraft was clean and the service was quite standard for business class. The meal selections were okay and nothing special for the trip. Cabin crew were attentive and chatty, but they're also very professional and friendly. The main gripe was check-in process in Jeddah which was very chaotic and there's no executive class counter. The price at this sector was very reasonable for executive class, however GA must really improve their service in CGK-JED-CGK sector, which is still abandoned than other sectors of GA.



Garuda Indonesia Customer review :  5 March 2013 by R Cox    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

15 Feb, SYD-DPS. Aircraft was a near new A330-200. Departure delayed 30 min due to Sydney airspace. Time was made up en-route. Ground and in-flight service was impeccable, food and drink were of exemplary quality. There was plenty of space with comfortable seats. In-flight entertainment was a limited but the movies were good quality. The best feature was the in-flight immigration service so no queuing on arrival at DPS. This is an excellent service and full kudos to Garuda for making it happen. In-flight immigration was also available for economy class.



Garuda Indonesia Customer review :  1 March 2013 by Firman Siahaan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I and my wife flew from SYD to JKT on 17 Dec and returned to SYD on 7 Jan 2013. We also did a few travels with Garuda domestically within Indonesia. I observed a major improvement in services provided by Garuda. The quality consistency has been great. Firstly, the ticket prices were quite affordable given it was a peak holiday season (i.e. Christmas and NY). The departures have been on-time. Services on-board were quite good. Food was alright, and entertainment was up-to-date. The cabin crews were friendly and attentive. The immigration on-board made it easy for passenger to avoid long queue at Jakarta's airport. Most importantly, these services have been so consistent from one Garuda flight to the other. We can only conclude that Garuda is clearly improved.



Garuda Indonesia Customer review :  25 February 2013 by N Bergsma    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1 Jan 2013 from Singapore to Jakarta and 23rd Jan 2013 from Jakarta to Singapore both in C Class. Check-in staff especially in Jakarta was very attentive and professional. Inflight service was excellent. The cabin crew was professional, service minded and well mannered. I certainly will fly Garuda again but this time long-haul.




 



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