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Garuda Indonesia Passenger Reviews and Customer Trip Reports



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Garuda Indonesia Customer review :  5 August 2013 by Rafi Pramadio    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGK-SIN and HKG-CGK last month. Flight from Jakarta to Singapore was nice. Although something went wrong at first, because the flight I booked was already full, they transferred me to another GA flight leaving just an hour earlier. The 737-800 was very nice with clean lavatory and sleek clean exterior. Meal was alright with the traditional Indonesian food. Swift boarding and disembarking throughout all legs. The flight from Hong Kong to Jakarta was also nice overall. Clean lavatory, and had a decent meal, too. The AVOD was terrible. It didn't respond very well and the person in front of me had to suffer the consequences. Outdated and needs to be updated. But overall very nice for a 4-star airline.



Garuda Indonesia Customer review :  2 August 2013 by N Victor    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SUB-CGK using Boeing 737-800 aircraft. Departed late but arrived on time at CGK airport without any baggage trouble. In-flight meal is adequate for short route travel. In-flight entertainment is good as always, however the headphone needs to be repaired soon for the next flight services - one side is off. Will travel again with Garuda Indonesia in the nearest future and hoping that Garuda will use its renowned Airbus A330 or Boeing 777 for one of the CGK-SUB vv services soon.



Garuda Indonesia Customer review :  31 July 2013 by A Bor    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight Jakarta-Denpasar. Check-in easy and efficient, staff very friendly, the plane was very modern. In addition, we had individual TVs with video on demand! This is the first time that I have found an airline providing VOD system for a short-haul flight! Plane departed on time and for both flights arrived half an hour before schedule! The only bad point for my trip: I've waited for almost 45 minutes to get my luggage and thought they lost it. But actually, they made a mistake by placing my luggage in the "executive class passengers" part of the arrival point. I highly recommend Garuda Indonesia for its high sense of service, efficiency and reliability.



Garuda Indonesia Customer review :  30 July 2013 by Antonio Jefferson    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-ICN-CGK on GA's newest A330. Both flights leave on time. Welcome drink on economy class is a very nice touch. Cabin crews are excellent as they constantly smile, regularly walk through the cabin to make sure everything is fine, and being helpful. Their language skill is also excellent; all Korean cabin crews onboard are even able to speak Bahasa Indonesia clearly. The inflight entertainment is pretty outdated, although it still has plenty of good movies to watch. The seat is very comfortable and has plenty of legroom, but it has no legrest. Inflight meal is delicious, they even serve the Korean ginseng chicken meal on my return flight. The immigration onboard is amazing and saves my time a lot upon my arrival at CGK. However, GA should improve their amenity kits. They should add kits more than a pair of socks and a blindfold. Garuda should also serve hot towels, which are better than the cold towels that are currently being served for economy passengers.



Garuda Indonesia Customer review :  24 July 2013 by Zainab Sitta    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently took flight and have been very impressed with Garuda Indonesia. In the fasting month of Ramadan, most Indonesians Muslims don't eat during the daytime and we are offered boxes to carry our inflight meal. This service has impressed me a lot as Garuda Indonesia has been committed to constantly give better service for their passengers even in this special occasion. Cabin crew are also very friendly and smiley, they always give the nice greetings and service for all passengers. The only con I had might be the check-in system on CGK, as the system migration has not been fully adopted, the check-in was late and the ground staff were not really standby during the process. Meanwhile, the inflight entertainment is not updated compared to other airlines.



Garuda Indonesia Customer review :  24 July 2013 by A Toney    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MES-CGJ, flight was memorable due to the excellent service, surprisingly good meal and most of all the polite, professional FA's. Collectively the level of English comprehension as used/spoken by the FA's was much higher than that on domestic competitors. Inflight magazine was excellent of high quality and useful. Although the flight did not leave on time, the pilot made up the time arriving in Jakarta some minutes before scheduled. Garuda's domestic route is excellent, service very good, if only their domestic fares would match that of the main competitors it would wipe the floor with them. Compared to 2009/2010 the Garuda online booking website is vastly improved and user friendly. I fervently hope Garuda will soon return to the LAX-CGJ route.



Garuda Indonesia Customer review :  19 July 2013 by Michael Gordon    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Denpasar-Sydney, 16 July. We were running tight for time encounters to Denpasar from Doha with Qatar. Emailed ahead and met at Denpasar by ground staff, escorted through the airport arrivals etc to check in to make flight to Sydney. Top marks for Garuda ground staff. Flight on time and in flight service excellent. A330 with full flat beds, friendly service and would have no hesitation flying Garuda again.



Garuda Indonesia Customer review :  19 July 2013 by J Morgan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Denpasar return on an A330-300. Both flights were great. Cabin crew extremely friendly and constantly offered drinks. The snacks and meals served on both flights were of a good standard. The plane was in a good condition and there was plenty of leg room. The inflight entertainment offered a good selection of movies and other shows. All flights were on time. Very impressed with Garuda Indonesia.



Garuda Indonesia Customer review :  18 July 2013 by Michael Gordon    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD - Denpasar, early May. Business class. On time dep and arr. A30 both ways, nice cabin, all clean. Very good service - very friendly. Certainly best choice on this route as full service airline. Highly recommend on this experience.



Garuda Indonesia Customer review :  18 July 2013 by Stefania Mendoza Navarette    (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Abu Dhabi to CGK last week and I have been really impressed with the level of quality and service. Even though at that time GA encountered problems due to system migration but the agent managed the trip very well. Onboard the aircraft, the cabin crew were sweet and charming, and seemed to be very professional. The entertainment system must be upgraded though as well as English announcement made by the cabin crew. The food was tasty and cabin crew didn't hesitate to offer more food as the business class was not fully booked. In a sum, GA has impressed me, and looking forward to fly with them again in the future.



Garuda Indonesia Customer review :  16 July 2013 by Murray Groves    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Departed 29th June on GA 715 and returned on 12th June on GA 714 - Sydney to Denpasar return. Garuda have really improved over the last 3 years since I have been flying them. The business class service is fantastic and the lie flat seat on 330-200 was very comfortable. The only improvement I would suggest is a better business class food.



Garuda Indonesia Customer review :  9 July 2013 by Tofik Nurochman    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CGK on 4th July 2013 with GA0827. Ground staff very helpful and also onoard! The food was really good - a chicken dish with rice! Landing was on time. I will fly Garuda Indonesia again!



Garuda Indonesia Customer review :  8 July 2013 by Ade Maulana    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying GA-550 from CGK to PKY. On time schedule, good VOD (video on demand), and good F&B. Smooth landing and the captain was very nice in communicating with passengers to inform all flight conditions (altitude, speed, weather, etc).



Garuda Indonesia Customer review :  5 July 2013 by A Kusnierczak    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Abu Dhabi - Amsterdam. Ticket had EY code, as a codeshare. Journey was nice, but there were some issues. First of all the entertainment was jammed. It was hard to click at the screen and use this. Hard to change movie or anything. Food was nice but there were no any alcohol beverages. Airbus A330 as usual is a comfortable airplane. Flight on time.



Garuda Indonesia Customer review :  4 July 2013 by Adhitya Wardhana    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-CGK, CGK-MES, MES-CGK. Was expecting all flights to have the Entertainment System as advertised, but it was not. Hopefully soon. The rest was great.



Garuda Indonesia Customer review :  4 July 2013 by Rona Marginung    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JKT-SOC, Flight GA220 on May 20th, 2013 on B737-800 last month. The aircraft was very nice, clean, helpful stewardesses with smiles. Good inflight services. I will recommend.



Garuda Indonesia Customer review :  2 July 2013 by Handoko Taniwidjojo    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-ICN vv. Very good experience on board, on time, great services and good food although on ICN-CGK stint everybody was forced to have only one choice. Decent leg room and seat comfort but the cabin temperature was too cold on CGK-ICN stint. Unfortunately our great on board experience was not along with the booking process, unlike the other major airlines including low cost carrier that allowed you to make seat selection during ticket purchase, with Garuda it was impossible to do that. No facility for web check as well.



Garuda Indonesia Customer review :  2 July 2013 by Kevin Chang    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Singapore (29 June 2013). Meal was horrible, earphones were not working on one side, volume was hardly audible. Service crew were simply lifeless and lack of warmth. Not even a budget airline like AirAsia provided such disappointing experience.



Garuda Indonesia Customer review :  2 July 2013 by Dave Egginton    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Denpasar to Hong Kong return. This really was a tale of two flights. Outbound the crew semi interested, I asked for a wine with my lunch. None on the trolley, when it did arrive it was in a paper cup. AVOD was a little difficult to navigate using the touch screen. The return leg was a complete reversal. Attentive smiling crew, a glass of wine served at the same time as dinner. Good flight times and price for this route.




 



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