Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports

I flew from Jakarta to Sydney in Business Class and it was fantastic! The cabin, seat, food and flight attendants were world class. The only fault I could find was that there was no 'flight tracker' option on the AVOD system. Other than that, I had a great experience and look forward to flying with Garuda Indonesia again soon.

MEL-DPS. Check-in at the airport was average (not done by Garuda staff), we were not given passes for the lounge even though we had 1hr 15 min before the flight left. Business class great, the seats are very comfortable and flat bed if you want to sleep. Crew are always there to assist you if you require any additional during the flight. I'll definitely fly with Garuda Indonesia for my next trip.

JKT-JED with B747-400. Good check-in. Flight attendants excellent, friendly, and full of smile. New crew uniforms look very pretty. Food as good as any I've had. Interior was very clean. Overall, I highly recommend Garuda and will fly again.

CGK-SIN. Good, clean aircraft with new livery and interior. First time flying GA after at least 9 years. Everything is improving: friendly FA, cool-looking interior, good food (portion is bit too small), welcome drink, AVOD IFE, clean toilets. Will fly GA again!

CGK-SHA-CGK. Friendly and helpful flight attendants, meals are ok, comfortable seat in Business class. Value for money, got promo fare and seat easily, good communication with sales.

Flew Garuda a week ago in economy class, domestic sector, Jakarta to Surabaya. It was on time, aircraft was clean and felt and looked somewhat new, it was 737-800. IFE was available on AVOD, food and drinks were good. Flight attendants were friendly.

SYD-DPS-SYD Airbus A330-200. Very good flight. Clean and new plane. Great service with all the bells and whistles (like they used to be). Everyone has their own IFE, with a great selection of movies. Plenty of drinks available, juices, etc. Food was ok. Punctuality was great, with both outbound and inbound leaving and arriving on time. Only issue is with the departure time of the return flight. 2am ex-Denpassar with 2 small kids is a bit difficult! Considering the alternative low cost carrier flying this route, Garuda should have it all sewn up, as they are a full service airline!

CGK-MES-CGK. The cabin crew were friendly and kindly asking what we needed to be more comfortable. The outbound meals were ok but the inbound to CGK wasn't very good but for overall service it was nice.

SYD-DPS. Return flight was very comfortable on brand new A330-200, very good movies selection and good food. Immigration onboard was very convenient and we managed to get through and collect our luggage in less than 15 minutes.

CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight, good meals, plenty choices of drinks, and the flawless service from the cabin crew. Definitely will fly them again.

Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok, although small meals, felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25 Visa at Sydney check in counter, all I had to do was pick up my bag, which arrived after the surfboards and other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes, and service outstanding.

Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class, seat pitch is great, service very attentive, flight departed on time, overall the hardware is excellent and on par with other leading airlines. As the flight left at midnight, most passengers were asleep, thanks to the lie flat seat, able to get a good rest. Breakfast served approaching Shanghai. Return leg in Economy Class, service is excellent despite the almost full flight. Very good selection of AVOD, continuous drink service and a good lunch.

CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20 minutes. Will use again.

Dubai-Jakarta-Denpasar : A very pleasant flight, FAs were attentive, friendly and helpful and the food was excellent. Toilets clean, very comfortable seat in economy class with AVOD and nice entertainment system.

I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the service - from booking and seat allocation, through to cabin comfort, service, and efficient handling of a late baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff on the ground at all locations have been courteous and onboard comfort and service is excellent. I will definitely be flying Garuda again.

Dubai to Amsterdam. Had the same crew on both flights. Initial welcome was good, greeted with cologne tissues, served with juice/water and nuts. Lunch at a good time, plates removed as soon as finished, later sandwich or cake with juice/coffee. Food was good, good quality TV screen in the back of seats with a sufficient numbers of movie choices. Cabin Crew always smiling and very attentive.

Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15 hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free of charge on SYD-AMS flight) with plenty of food and drinks but the wait is agonisingly long.