Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports

SYD-AMS-DXB return. Food was great, service was as attentive as any other major airlines I have flown. Seats were perhaps a little uncomfortable, but it appears they have two different A300 aircraft they use and one of them has wider seats. iFE was fine, nothing amazing but certainly did the job and had some very recent movies. Staff were excellent and went over and above. Price was dirt cheap at $1250 return. Highly recommended.

NRT-CGK-MEL with A332 and A333. Both flights were nice and comfortable. Flight attendants were some of the best. However, still need to update the AVOD. Overall, the flight was flawless.

Return flights from Perth to Osaka KIX via Denpasar Bali in business class. Flights were OK, clean aircraft, good seats, meal selection geared to Asian audience, good wine selection. Service uneven but not indifferent. However, the stops in Bali (6 hours outward and 3 hrs inbound) reveal an area for vast improvement. The business lounge at Denpasar is not worthy of the name and airport authorities can be very unpleasant. A pity that an otherwise positive travel experience is spoiled by such easily remediable incompetence.

Flew from AMS-CGK-MEL return. Everything was good except the entertainment. The leg room is enough for me - 188 cm tall, and the meals were delicious. Cabin crew were very attentive and chatty. Overall, I'd take GA again for my next trips.

Flew SYD-AMS return last month. Very inexpensive fare, what you would pay with a legacy carrier in Premium Eco. From start to finish an excellent experience. Qantas Club access in Sydney. New A330-200 up to CGK and onto AMS. Seat very comfortable in upright, recline and lie-flat position - able to get quite a bit of sleep. Warm welcome onboard with refills of drinks before departure. Food choice and quality more than enough for all legs. Lounge in JKT very chic with warm surrounds. Crown Lounge used in AMS. IFE very easy to use with wide variety of choice. The real difference is a genuine sense of caring for their passengers. Small problem on return with points being added to wife's FF account. 1 call to SYD office to fix problem a week ago. Today new card reflecting Gold status delivered to home address from CGK by courier. Yes, the leg home takes a little longer due to lay-over in Jakarta, but for the price and service, nothing beats it. Well deserved 4 stars.

Flight from DPS-MEL, night flight and the crew were amazing. As most of the passengers were sleeping, they still went through the cabin the entire flight to made sure we were ok and asking if we needed drinks or food.

Flew GA couple of times within the past 3 months, both domestic and international routes. Satisfied with the service, facilities and punctuality. Will fly GA whenever possible.

CGK-HKG-CGK all in A330-200 with 2-4-2 seat configuration. I got USD 485 for return tickets. Comfortable seat with good pitch and width. Welcome drink and delicious meal. Great entertainment system. Attentive cabin crews. Cabin cleanliness is good but need more attention. Definitely will fly with Garuda again in my next trip to Japan.

CGK-BKK-CGK. 3.5 hours flight. The service was remarkable as usual. Cabin was clean and nice, AVOD needs to be updated but good, and meals were nice yet a little too small. Cabin crew were attentive and hospitable. Their service seems to be much better.

Flight: In last month. MDC-CGK return. Newspaper was offered upon flight, flight was full but comfortable, seat was good, inflight breakfast for MDC-CGK and dinner for CGK-MDC was good and delicious with 2 choices each flight. Wide range of drinks and beverages was offered on and after meal service. Polite and very helpful is well known for their FA's, pilots very informative. AVOD was good but they need to add more current movies and music. Also the AVOD was sometimes unresponsive with its touch screen system which made it difficult to use. I'd like to suggest they put Indonesian subtitles on their movies onboard so every passenger could enjoy the movies offered. Overall, I'm very satisfied with their service and would like to fly them again.

CGK-HKG return with A330-200, the cabin crew were helpful and nice, meal was good but the size quite small. The thing that GA needs to be improve is the AVOD because the movies are not up to date, mostly below 2010 and no flight path but GA is much better.

I flew Garuda for my Jakarta-Perth trip vv via Denpasar. Using new B737-800. Cabin was comfortable, meals good enough, and there were plenty of choices of drinks. The cabin crews were the best aspect of this flight. They gave sincere service, were really hospitable and attentive. Overall, the flight was really comfortable and will definitely fly them again.

SIN-DPS-SIN. Flight was on-time, food was nice, flight attendants friendly. The only downside of it was the aircon - not working properly while waiting for take-off. Passengers were left sweating for almost 20 mins. Flight back to SIN was delayed for almost 30 mins, then once onboard there were problems with the electrical system. We were waiting almost 20 mins until being told to leave the aircraft because they needed to change the plane. There seemed to be a problem with co-ordination with the ground team. We were told to wait - after 20 mins - asked to queue for the meal - only to be told to move back to the gate to board the plane after 10 mins. Knowing that the problem still persisted - they finally gave in to change the plane - why waste our time then? One last thing, the in-flight entertainment was not good - there were few new movies - but other that old and movies I had never heard before. The touch screen navigation was clunky and my console restarted repeatedly while playing the movies - forcing me to watch the ads again and fast forwarding to the last point. Regardless all the issues, I feel Garuda has done a very good job in transforming from where it was 5-10 years ago, however definitely there are plenty more rooms to improve.

MDC-CGK old Boeing 737-300, with the old cabin. Seats not as good as the new ones and no PTV installed, only entrainment was the overhead TV above the isle. Good selection of food and drinks although I've had better ones with other Garuda flights. Friendly FA and good overall service.

CGK-SIN return with Garuda's new 738. Cabin and toilet are very clean. FA's are very attentive, friendly and helpful. Meals quite delicious although the quantity is quite small. Good seat pitch. Nice AVOD. Definitely will fly Garuda again.

CGK-SYD-CGK. Using the new A332 aircraft. Clean cabin and toilet throughout the flight, food was ok, plenty choices of drinks and very hospitable service from the crew. The crew always full of smiles and friendly. Will definitely fly them again.

Usually fly AirAsia on internal Indonesian flights as they are good value, however recently it is cheaper to fly with a better airline. Garuda was much cheaper to fly from Bali to Jakarta than a budget airline, plus the service is much better. A meal, free baggage and great staff. Would fly Garuda again.