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Garuda Indonesia Passenger Reviews and Customer Trip Reports



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Garuda Indonesia Customer review :  17 October 2013 by Timothy Drisst    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JOG inbound to CGK, poor inflight refreshment (snack box) with only 1 cheese Danish plus very small mineral water, with the brand new snack box they should have more snacks inside - very poor for the short ride. If I recall back, before 2009 they still served an old fashioned snack box with variety of Indonesian food items. Flew 15 October 2013 in economy class.



Garuda Indonesia Customer review :  16 October 2013 by Andrew Maile    (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK - Abu Dhabi. Quick check in but we departed 90 minutes late. I was concerned that I would miss my connecting flight in Abu Dhabi (codeshare on Etihad) The stewardess told me it would all be fine and not to worry . Onboard service was satisfactory; reasonable IFE, decent food etc. etc. On arrival at Abu Dhabi I rushed to the connecting flight gate but it had already departed. Was rerouted onto Qatar Airways. Overall, Qatar was significantly better than Garuda. The difference between a 4 star and a 5 star airline, I guess.



Garuda Indonesia Customer review :  30 September 2013 by Sihombing Leo    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK to PLY, pleased with the service. Without delays, and had good take-offs and landing. Inflight entertainment was good, but could be better. Comfortable seat if compared to other airlines economy class. Price could be cheaper, but not too expensive for service like that. The food was delicious for plane food.



Garuda Indonesia Customer review :  20 September 2013 by Maria Ioana    (Romania)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Abu Dhabi to Jakarta and back in August/September 2013. Good food, good service, both times without any delays, no queues upon check-in, good-looking cabin, smooth flight and everything. I would definitely fly Garuda again and I'll recommend it for sure to anybody traveling on the same route.



Garuda Indonesia Customer review :  18 September 2013 by Tambun Harris    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-ICN on 30th July 2013 and ICN-CGK 3 weeks later. Both in first class. Both flights were on time. The staff were very nice and helpful to the customer needs. The food was not the best but still acceptable. The seats are great. Overall I had a great experience using this airline.



Garuda Indonesia Customer review :  18 September 2013 by N Fauzi    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I used GA for CGK-HKG-CGK, 26-31 August 2013. FA's were very helpful and polite with our 2 children. Immaculate cabin. On time. Improvements needed for inflight entertainment. Generally excellent service.



Garuda Indonesia Customer review :  18 September 2013 by V Nathanael    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SUB-CGK on GA309 yesterday. Surprisingly, Garuda Indonesia used Airbus A330-200 aircraft to operate this route. Cabin crews were pleasant as always, in-flight meal is equal with the flight time provided, but in-flight entertainment needs to be updated with new movies and music. Hope to fly Garuda Indonesia again for SUB-SIN service next month.



Garuda Indonesia Customer review :  17 September 2013 by P Cox    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Brisbane- Bali, return, 30/8 - 12/9. Refurbished 737/800 in excellent condition. Good seating, plenty of leg room. I'm 120Kg, they gave me and the wife a vacant seat between us without having to ask which was very nice same on return leg. Left on time arrived on time both ways. Excellent service by attentive staff. Could not find fault with any aspect of the trip. Never flown Garuda before. Definitely will again! Entertainment system works fine good selection of movies (Tip use your own ipod head set far better sound quality).



Garuda Indonesia Customer review :  17 September 2013 by Tsui CH    (Indonesia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-BKK on 11/9 and BKK-CGK, 14/9 on a 737-800. Decided to try out the national carrier. To Bangkok - delayed. Booked seat but the attendant said it had already been released or not booked. Don't understand. On the way back, delayed again. Was given a middle seat while again had booked a front row aisle seat. Toilet queue was long and waitress asked us to queue in two rows for the toilet! With the national carrier, you get to carry your cabin luggage down the stairs, brave the drizzle, stand on the bus to your terminal before you realize that it's all stairs up to the immigration area. I can't believe this. This was my last flight with them. I paid full fares for my tickets and was wait listed for executive class. Very disappointed.



Garuda Indonesia Customer review :  17 September 2013 by R Thompson    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-DLC, 16/8/13. Newish B738 on time departure and arrival (bit unusual in China). I think Dalian Airlines offshoot of Air China. Good service and food, no complaints.



Garuda Indonesia Customer review :  4 September 2013 by Stephen Santoso    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Semarang-Jakarta-Bangkok. Both flight were on time. On my first flight, the aircraft was new, with sky interior cabin. Flight to Bangkok was on time, the cabin was clean, all the flight attendant were attentive and really care with the passenger. However Garuda need to improve their Entertainment system especially for a flightof more than 3 hours.



Garuda Indonesia Customer review :  3 September 2013 by Arief Nazafa    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PDG on Boeing 737-800. Departure to PDG was on time, as well as the arrival. On boarding received a nice smile from the flight attendant. The meal was standard but delicious. There is no Audio Video On Demand at every seat, but only one every 3 rows. When I asked for additional drinks, the service wasn't as good. Inflight entertainment was ok, but the sounds was too low.



Garuda Indonesia Customer review :  30 August 2013 by Fictor Vincentius    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-TPE (GA852). Orange juice given as welcome drink, nice inflight entertainment with AVOD, great meals and FA's were very friendly. GA's fare is much cheaper than CI/BR even AirAsia.



Garuda Indonesia Customer review :  29 August 2013 by Aldo Samulo    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Jakarta to Bangkok and vice versa. During the flight there was nothing too special but the cabin crew were friendly enough and courteous to passengers. For entertainment too little and the touch screen is very hard and very difficult to use. And I just hope that there is improved entertainment facilities to be used more easily.



Garuda Indonesia Customer review :  27 August 2013 by Jakha Indra    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-MKS, A330-300. Friendly flight attendants, entertainment is not toO bad, nice cabin interior and on time schedule.



Garuda Indonesia Customer review :  21 August 2013 by M Fallows    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-DPS. Relatively new 737. Food good. The entertainment system could be improved as the sound was barely audible. Service was average. The attendants were generally well presented and well mannered however in order to get a drink were sent to the galley ourselves. On this route Garuda still well outshines its competitors in terms of service, food, entertainment and value for money.



Garuda Indonesia Customer review :  14 August 2013 by Ahmad Salim    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Denpasar to Cengkareng, 12 August 2013 with GA421, 777-300ER. Delayed 25 minutes because of late arrival. Excellent interior design and service.



Garuda Indonesia Customer review :  12 August 2013 by Karen Clark    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER - DPS. Good flight. Plenty of room as plane was only 1/3 full so we were given 3 seats up front for the two of us. The dinner was good for airline food. I found I could not watch the inflight entertainment as the sound level was so low and the headphones they give you do not fit well. I tried turning the sound up but was still not loud enough. The other strange thing is that they did not offer tea or coffee after dinner. Compared with the other airlines on this route Garuda offers a lot more space and comfort and as the other airlines increase their price Garuda is becoming very competitive.



Garuda Indonesia Customer review :  6 August 2013 by Gina Vianty    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boeing 777-300ER, Flight 232 To Jeddah. Enjoyed this flight. With a working earphone, delicious meal, and working TV. Very grateful to the cabin crew.




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