Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports

AMS- CGK, 16 August 2012. Smooth and enjoyable flight. Flight was full in economy and quite empty in Executive class. Flight attendants were attentive and genuine. Although I think the meals served had small portions for a long haul flight.

MEL-CGK-PDG-CGK-MEL. Excellent flights on all sectors. Very helpful ground staff in Jakarta, had an admin problem with my passport, but all taken care of by the check in staff quickly. Asked for emergency row seat and was given without hesitation. Crews were friendly as usual. Adequate IFE, but lacking newer movies and tv series. Catering was good in all sectors, although quantity were still quite small, no improvement since last year. All in all, had very pleasant experience with Garuda, and definitely becoming preferred choice these days.

Impressed with this flight. Service and food very good. The seats were comfortable for angled lie flats. A330-300. Flight left on time at 9.50. Lunch served just after midday and included a choice of nibbles, appetiser, main course, cheese and then dessert and coffee with chocolates. Small portions, but just right considering the number of courses. Inflight entertainment options were good. Nothing to complain about!

I always choose GA for domestic flights. 2 weeks ago I flew from CGK to DPS with 737NG. The food and beverages were very good and the seat is comfortable for me.

Flew CGK-PLM in economy class. Cabin crew attentive and helpful. Cabin clean and neat, seat pitch was very good, and lavatory clean. Aircraft was flawless but unfortunately no AVOD at this short hop. Punctual. Will definitely fly them again on my next trip to SIN.

I flew from SYD-CGK return in economy class. I was very happy with service provided by the cabin crew and the food was fantastic! Liked the on-board immigration service. It saves so much time once arriving in Jakarta.

CGK-DPS return, very pleasant flight with B737-8. Attentive cabin staff, call button immediately answered. Food was not bad but noticed they have changed to plastic cutlery. AVOD system was good for the 1.5hours flight.

CGK-DPS-CGK. Garuda is the best option to fly domestic sectors in Indonesia. There's PTV in every seat in economy with decent entertainment options, considering the short length of the flights. The attentiveness and friendliness that the FAs provided were excellent. The foods portion are rather small but I like the idea that GA provides Indonesian foods on their domestic flights. Overall, a very pleasant experience.

PER-CGK via DPS was as simple as the return flight CGK-PER via DPS. Excellent service, attentive crew, nice cabin, fantastic AVOD system for my 3.5hr trip there and back. Food was lovely, got to try all 3 options, beef, chicken or seafood. Travelled on B737-800NG.

Bali-Jakarta. Very comfortable seat, wide screen, new movies. Overall, the entertainment was good enough. The food was fine. FA's ok.

MEL-DPS-MEL. Flight to Bali in a A330-300, 8th July. Older style plane. Reasonable service except they didn't load correct food so everyone got the same chicken dish - which was fine. Poor service however - I pressed the button 18 times and was completely ignored. When an FA did walk past and I asked for a drink, she rolled her eyes and checked her watch. Average choice of IFE - lots of old films nothing really new. Plane itself however was comfortable. They did miss the safety check prior to landing and people had tray tables down, seat reclined. Flight 18th July DPS-MEL new A330-200. New plane but very limited and poor choice of IFE. FA's attentive but they had no western breakfast left after row 10. Otherwise a good flight and we got a good thorough safety check prior to landing. For the price and the service they are a good option for flying to Bali.

SYD-DXB-AMS return. Planes are relatively new with very attentive cabin crew. Food was excellent and tasty. Flights on time except on the return - delay of 1.5 hours unexplained in Dubai, whereby guests were left waiting on the plane and outside in Dubai airport. Very comfortable trip. Only negative is that online check in is not possible and their website is temperamental, so recommend you arrive very early to secure good seats.

CGK-UPG on economy class A330-200 and UPG-CGK on business class B737-800. CGK-UPG trip was nice, their newest A332 product has been improved well. IFE was good, but movies must be updated with the latest. Food was ok, though too small in quantity. Both leg FAs very attentive. Always smile. UPG-CGK on their newest business class, really enjoyable. IFE was fine, movies selection are better than the Economy class. Seat was comfortable. Food was great, but expected a little more in quantity since it was Business Class. The price paid was awesome! Got 25% off by Student ID Card on my business class ticket. Definitely fly Garuda in the future.

Singapore via Denpasar. Upon check-in at Perth on Saturday 7 July, we were informed that we had to collect our bags in Denpasar and clear immigration - despite the fact that we were given boarding passes for our connecting flight to Singapore on the same day. When I enquired about the lounge passes, we were informed that Garuda had no lounge in Denpasar. Having arrived, we cleared customs, but were unable to collect our bags - these had been correctly transferred, and would be on the flight to Singapore with us later in the day. Somehow we missed the rep that was sent to collect us at the gate, as we were transferring. Flights to Denpasar and later to Singapore were of a very high standard, except for some very annoying children in the business class cabin, I had to ask the parents to contain their two toddlers, who were being real nuisances. Service and food on both flight were excellent, and we were addressed by name at all times. Flight from Singapore to Bali on the 10th of July also excellent. However - flight from Denpasar to Perth on the 13th of July was average to poor - we had to ask for everything (wet towels, drinks, etc.). No menus distributed, and staff rushed through the lunch service as soon as possible after take-off, and then spent the rest of the 3.5 flight hiding behind the curtain. This is unacceptable for business class service. Garuda really needs to get the business class staff to step up their service on this route. We will be flying again in October, and it will be interesting to see whether there is any improvement on the Denpasar - Perth route.

BDO-SUB. A new domestic route opened in 2012. Very enjoyable 1-hour flight, compared to other airlines which also serves this route. Great B735 interior and comfort, entertainment was OK though it was only 'Just For Laughs' screened on the overhead TVs, but it's understandable since it's a short flight. Newspapers were offered as reading materials, in addition to meals and choices of drinks. The only lack was that the male flight attendant did not smile at all. Garuda should improve the friendliness of male flight attendants.

SIN-JAK-SUB-DPS-SIN. A pleasant experience on a Boeing 737-800. Flight attendants were friendly but cabin service was rushed during the Jakarta- Surabaya and Surabaya-Denpasar sectors, and food was so-so during the Singapore-Jakarta, Denpasar-Singapore sectors. The entertainment system was good, but could be better. The choice of films is not so exciting, though.

CGK-HKG return on their new A330. Nice IFE at all seats and easy to use. Nice attitude of FA's, who made us feel comfortable on board. The catering was delicious, but portion a bit small. Will fly GA on my next trip to SYD.