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Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports



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Garuda Indonesia Customer review :  3 January 2014 by Victor Nathanael    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA326, CGK-SUB using Boeing 737-800 on Dec 22, 2013. The flight departed an hour late due to busy airport operations. Fortunately, Garuda Indonesia provided complimentary welcome drinks while waiting for the departure. Cabin ambience is as great as usual, however Garuda Indonesia needs more updated AVOD contents in all of its Boeing 737-800 aircraft's. Surprisingly, Garuda Indonesia arrived earlier than expected at SUB. I am hoping to fly again soon with Garuda Indonesia, and still waiting for its Airbus A330 to operate on this route.



Garuda Indonesia Customer review :  2 January 2014 by Jesse Oey    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA717, MEL-CGK, 18 Dec 2013. Flew on one of GA's newer A332s (PK-GPO) and I must honestly say that their new-and- improved Economy Class interior is really impressive. Great IFE, clean cabin, the FAs were very friendly and attentive. Unfortunately as it was a full flight and I was seated at one of the last rows, when the food cart reached my area the FAs had run out of meal choices - my meal was quite tasty nonetheless. Overall an excellent experience, as per usual.



Garuda Indonesia Customer review :  2 January 2014 by Taufiq Rafly Fathurrahman    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Bangkok - Jakarta. Onboard B737-800, service was impeccable, cabin crew all were so nice and hospitable, clean cabin during the flight and arrived in time. The economy seat on Garuda was really comfortable. Flight was delayed 30 minutes due the late arrival of inbound aircraft.



Garuda Indonesia Customer review :  2 January 2014 by Andreas Agusto    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on Domestic route DPS-SUB-BPN, DPS-SUB with their old unique livery on young B738, SUB-BPN with their CRJ1000NG. Honestly, really enjoy the CRJ flight, very smooth flight. But FA's very friendly as usual. Flight on time, even it's connecting. Both cabin are clean, very tasty snack choice, with sandwich, cake and also many choices of drink. I will fly with them again.



Garuda Indonesia Customer review :  2 January 2014 by Handoko Taniwidjojo    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were on GA 716, CGK-MEL on Dec 16 and GA 717, MEL-CGK on Dec 26. The first stint was pretty much on time but unfortunately the later one got about 2 hours multiple delays from the late arrival of the airplanes, congestion during take off in Melbourne and another congestion in landing approach in Jakarta. On board overall experience was very good and consistent, but still impossible to do online check in for international bound. No onboard immigration process in this flight.



Garuda Indonesia Customer review :  25 December 2013 by A Weinberg    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney to Bali return on Garuda's A330. Business class passengers use the Qantas lounge at Sydney Airport - great food and plenty of seating even during the morning rush. Unfortunately the flight was delayed 7 hours due to mechanical issues but the ground staff handled it pretty well. The flight itself - food was of high quality (and lots of it), service attentive and friendly, seats comfortable (180 degree lie flat), entertainment fairly decent. On-board immigration was a great plus. Overall, a solid business class product that beats all other competitors on that route (in terms of value and quality).



Garuda Indonesia Customer review :  20 December 2013 by W Pandu    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Jakarta - Perth VV. Onboard B737-800, service was impeccable, cabin crew all were so nice and hospitable, clean cabin during the flight and arrived in time. the economy seat on Garuda was just really comfortable. Definitely will fly them again.



Garuda Indonesia Customer review :  5 December 2013 by J Arturas    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DPS. The flight and the service was above all my expectations. Clean Boeing 737-800, great, friendly service. Left and arrived on time.



Garuda Indonesia Customer review :  25 November 2013 by D Ang    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great flight on brand new aircraft from Sydney to Denpasar. Good IFE at every seat, meals served at sensible times. Service was professional. Couldn't have asked for more for the price. Would definitely fly them again.



Garuda Indonesia Customer review :  22 November 2013 by P Wong    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-HKG with 737-800. With very comfortable cabin and seat with pillow and blanket. IFE also installed in every seat. The staff is very friendly, food is also very delicious. Valuable flight and recommend to everyone.



Garuda Indonesia Customer review :  14 November 2013 by F Wong    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG - CGK on A330. Good check in service quick and easy, In HK airport they use China Airlines lounge which is basic but comfortable. On board wide, angled lie flat seat, very comfortable, with excellent cabin service, 3 choices of menu, snacks etc. Arrive at Jakarta airport, luggage first out, fast track immigration. Out of the terminal in less than 30 mins. A great experience, all at a very reasonable price, as it's part of my free stopover on my way to Australia.



Garuda Indonesia Customer review :  14 November 2013 by F Wong    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PER on 737-800. Excellent premium check in service at Jakarta, they take care of everything including immigration formalities while you are sat comfortably. Personally escorted to the temporary lounge, as their new lounge is being renovated and expanded. Being the only passenger on board C class, I was pampered by the purser and one crew, non stop drink top up and lunch at my preferred hour, etc. The experience is slightly marred by the cradle seat, however, still fairly comfortable for a medium haul flight to Perth. Ticket costs only slightly more than full fare economy on some other airlines.



Garuda Indonesia Customer review :  13 November 2013 by T Nielsen    (Indonesia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GA 412, November 11 was scheduled to depart Jakarta at 1700. Around 1655 there was an announcement at the gate (F2) that 'due to operational reasons' the flight would depart from F7. A little after 1700 we were bused to the aircraft & the door eventually closed at 1742. 42 minutes after the scheduled departure time. Neither at the gate nor on-board was there an announcement telling us why the flight was late. Is Around 1800 the pilot advised that we would not depart until around 1900 (2 hours after the scheduled departure time) due to airport traffic. If Garuda had been able to board the aircraft and close the doors on-time we may not have had to wait 2 hours! Why is Garuda incapable of keeping passengers informed?



Garuda Indonesia Customer review :  7 November 2013 by T Nielsen    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flights we made were above our expectations. The ground staff were friendly, staff on board were extremely friendly, the flights were on time. The aircraft was new and in excellent condition. Service onboard was excellent and the food on domestic flights was like the good old days in Europe. We flew economy and the leg room was excellent!



Garuda Indonesia Customer review :  5 November 2013 by C Kevin Santoso    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TPE-CGK on Garuda, was supposed to fly on July 13th instead was moved to July 14th due to typhoon. The food was good, the inflight entertainment was good though there's still room from improvement. The food was good, had some grilled fish for breakfast. Seat was better than SQ's. I'm stunned with the improvement and will definitely fly with Garuda again but on Executive Class maybe.



Garuda Indonesia Customer review :  1 November 2013 by S Stephen    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SRG-CGK-BKK all flights were on time. I flew Economy Class on SRG-CGK, and Executive Class on CGK-BKK. I couldn't check in for my second flight in SRG, so did on arrival in CGK at the Premium Check In Area where they assisted me immediately. They printed the boarding pass and gave me a Fast Track Card for immigration in Bangkok. Was escorted to the Executive class lounge (I didn't pass through immigration). On arrival in the lounge, she went to get the immigration stamp for me. The Executive lounge was little bit disappointing, but I accepted it because they are renovating their lounge. After boarding the aircraft they quickly offered refreshments and I had 3 choices of meal.



Garuda Indonesia Customer review :  31 October 2013 by Yonatan Kusnadi    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Kupang via Denpasar. Both flights in Executive class. The service was good, very nice crew yet very intimate. The food was just ok, but the dessert was great. I also tried the new executive class on B777, very nice seat, new entertainment which was good.






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