Garuda Indonesia Passenger Reviews and Garuda Indonesia Customer Trip Reports

6 November, GA 719 Melbourne to Denpasar, 2 hours late. Because of delay in turn around plane was not properly cleaned. The food was substandard even for Indonesian cuisine and the choice was fish or fish. Inflight Entertainment selection is poor and focussed on Asian Movies. Strange the Australian flights are 90% Caucasian. As a FF platinum Card holder the entitlements are dropping and it is no longer an acceptable standard compared with other airlines.

Flew SYD-CGK-SYD in October 2012. The flight is smooth and pleasant. Seat comfortable with plenty of leg room. Immigration on board is a plus. Love the Indonesian Orchestra songs while waiting to take off and after landed. Flight attendants are now not as friendly as before, less smiles. Food - very disappointed with the SYD-CGK leg. I don't know why the rendang was running out just before half of the passengers were served. Very disappointing. Entertainment, good collection of movies but it's not organised. Touch screen is not responsive.

Food is nice but variety of foods should be improved especially for high demand route DPS-JKT-DPS. A bit disappointed with the frequent flyer program and benefits which are not as attractive as other airlines. On my last flight JKT-DPS, some of the cabin crew were rude. They need to improve the cabin crew language skills, their announcements were not clear.

Sydney-Denpasar return in Economy. Only paid an extra $300 more than Jetstar but I think it was well worth it! The meals were quite good, entertainment kept me busy enough for the 5 hour flight and the FA’s were lovely. The onboard Immigration is a huge time saver! SYD-DPS leaves at approx 10am so you're in Bali by 4pm local time which is very convenient. I just wish the return flight was the same, but it leaves at 11.30pm. Definitely fly Garuda again.

SOC-CGK, a short 1 hour domestic flight using the new B 737-800 with the Boeing Sky interior & mood lighting. Excellent service despite a very short flight, attentive FA's, adequate snack, plenty of drink service and AVOD is available. On time departure and arrival, overall a very smooth and enjoyable flight.

MEL-CGK-DPS was excellent. MEL-CGK, an A330-300. Decent legroom, very welcoming staff. We had to take the bus at CGK because the boarding gate was moved to a very far one nearly across the terminal. Onboard catering was good for economy class. MEL-CGK, I was offered a traditional Indonesian Cuisine. Staff nice, chatty and fun. IFE however, was a bit disappointing.

We travelled Sydney to Denpensar, Denpensar to Hong Kong and then Hong Kong back to Sydney via Jakarta. All business class. Sydney flight all smooth sailing, they ran out of champange - but it was the weekend and it was a plane of Auzzies! Heading to Hong Kong from Denpensar was a bit like entering the set of "Faulty Towers" We had jam covered seats, moved to broken seats, then were moved back to another row of dirty seats - all the time being told "so sorry" but no-one thought to actually wipe down the armrest in the middle and actually clean it. Which I did myself in the end turning a lovely white napkin into a deep shade of grey. The food was also very average, bland and woudl not rate the freshness factor of the bread rolls served. The constant "sorry" but no effort to clean, correct or offer any compensation (I remember travelling Singapore airlines, enconomy class with a broken Screen - straight away I was offered a $50 duty free voucher - not a big gesture but it made the difference in my perception of the trip). On this leg of the trip, we paid full price, used real money and in return did not receive a business class experience. We are now travelling the last leg Hong Kong back to Sydney via Jakarta. The seats work, oddly enough the dirty armrest status has not changed. The food on this leg was good, mango salsa and prawns was a delightful flavour sensation. Get the feeling that business class can be a bit hit and miss with Garuda depending on where you pick up the plane.

Sydney to Denpasar Executive class. Quick check in, we had plenty of luggage as we were flying with our 10 month son, did have to ask for the priority passport control cards for return leg. Qantas business lounge was half full so plenty of seating. Seat 1A/B, welcome drinks and travel packs handed out, wife happy with L'Occitane lip balm, inflight service was pretty good. Food was good, our flight attendant wasn't the friendliest but she was very professional. Cabin had plenty of kids in it, all well behaved. In flight visa service is excellent, made up time in the air and arrived on time, our luggage was out first and the whole process from landing to taxi was done in around 35mins. Well priced package for business class, would fly again.

August 2012 - excellent service. I flew to Bali - only $100 more than JetStar but had baggage and meals included. The Cabin Crew were hospitable. We were given welcome drinks in economy, menus, pillows, blankets, amenity kits, toothbrushes in the rest rooms, newspapers. Clean modern aircraft - the plane was not full and check in staff blocked the seat next to me so I had 2 seats to myself on the way over and back. Enjoyed the A330 where you are only ever one seat from aisle in economy. Plenty of leg room - I could easily cross my legs in economy. I went to Jakarta as well and had a brand new 737 with Sky Interior. The standard felt and better than Qantas in economy. Would definitely recommend for future flights.

MEL-DPS and I was impressed. Check in was painless at Melbourne and the boarding procedures were efficient. Once on board the relatively new A330-300 we were welcomed by friendly flight attendants and had excellent seats with very generous legroom.

My wife and I flew from Sydney to Denpasar (Bali) return on an A330. Aircraft's were modern and clean and tidy inside. The cabin crew were all well groomed, polite and gave excellent service. Our flights left 10-25 mins late, but this delay was mostly made up on route. Before takeoff, given drinks and meals were a nice quality and nice quality. On the return journey, they had run out of choices by the time they got to our seats, but the cabin crew made sure that we got first pick of the croissants and breads. Another really good service that Garuda offer is on board passport control. 2 immigration officers travel on the flight and do the passport and immigration procedures on the aircraft during the flight and Garuda collect the fee on their behalf. This service as far as I know is only between Australia and Indonesia. This made the process of passing through the airport quick and efficient. Areas where I think they could improve further: My wife and I found the seat backs to be a little hard on the return journey, I would like to see the inflight info (speed, location etc - map) on our seat back screens. No web check in was available and I would like to see the option of selecting seats at booking. I found it annoying and inconvenient having to be taken between the aircraft and Denpasar terminal by bus and would like to see Garuda use the jet bridges. Would I fly with Garuda again? Yes! They offer a far superior service and price to budget airlines like Jetstar and Virgin.

TKG-CGK-SUB in Business Class, August 16, 2012. All sectors were on time and smooth. Cabin crews were friendly and attentive as usual, especially on CGK-SUB sector when she knew that I took some pictures of the served meal, she offered me the other meal option to be photographed as well. FA walked along the aisle several times during the flight to ensure the pax needs. Meals and drinks were good and nice presentation, however the quantity can be added. When disembark, they mentioned us by name.

Flight from Jakarta (CGK) to Seoul (ICN) was excellent. The crew were mostly polite but unfortunately they didn't serve supper, only snacks and they dimmed the cabin lights. Breakfast and Inflight entertainment was good although they should update more newer movies.

Flew from Sydney to Bangkok via Jakarta in August 2012. Flight was on time. Plane was A330-200 and looked new. Seats advertised as fully flat bed although when lying down your legs were at a slight angle downwards. Plenty of leg room. There were 7 business passengers in the 2 business cabins (separated by Galley). Flight attendants were very friendly and attentive without being overbearing. Someone was always going through the cabin and any request was happily complied with. I could not fault the service and product received. Check in was very competent with a friendly male staff member.

SYD-CGK in Business Class. New planes with comfortable business cabin in 2-2-2 lay out with lie flat beds. Day flight from Sydney included 6 course lunch all served with full linen service and understated friendliness. IFE not up to the leaders but adequate for the 8 hours. On board immigration a stand out - pays huge dividends on arrival into Jakarta. Return overnight flight rated slightly lower but still very nice. Service was also more about getting everyone bedded down rather than serving a gourmet feast but that is fair enough. Breakfast prior to landing simple but tasty.

CGK-HKG-CKG, on A330. Flight delayed 1 hour in CGK-HKG, though we were informed the night before the departure which was good. The food was small, and small snack offered compared to other airlines on the same route. Good service from the FA in CGK-HKG but really slow service at the inbound flight. The AVOD doesn't have really much choice for new movies but ok.

21 July 2012, CGK-HKG, A330-200. Garuda Indonesia Lounge in CGK is excellent! Plenty of hot and cold food selections. Friendly check in staff at CGK but unfortunately no Valet Service. Immigration was very fast thanks to FASTPASS! Boarding commenced 15mins before and I sat at 2C while my wife in 2A. This aircraft used new inflight entertainment system. Cabin staff greet you by name once you are seated. Drinks were offered from fresh juice to champagne. Pilot gave flight details very clearly. Off the gate exactly at 10am. After take off drinks were served and after that lunch. During the 4.5 hrs flight, to my surprise, every 10-15 minutes the cabin crew walk along the aisle to make sure if we need anything. Landed on time at HKG. After we parked at the gate, we went out first from the aircraft. Will definitely fly business class again.