GARUDA INDONESIA Passenger Reviews and Customer Trip Reports an official 4-Star Airline   Add your Garuda Indonesia review   Garuda Indonesia official 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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GARUDA INDONESIA customer review :  10 November 2009 by S Lubis   (Indonesia)

CGK-SIN-CGK Economy Class. CGK-SIN using Boeing 737-800, aircraft nice and clean, courteous and attentive service from flight attendant, breakfast delicious, continuous drink service offered. SIN-CGK on new A330-200 with the new “nature wing” livery, all seats equipped with AVOD IFE, inflight service felt more like a 5-star airline, delicious food and excellent flight attendants.

GARUDA INDONESIA customer review :  21 October 2009 by J Hulianto   (Indonesia)

Jakarta to Batam on B737. Cabin was clean, food was nice Indonesian cuisine, FAs are very friendly and helpful. No PTVs, but overhead TVs that offered short movies. Seat pitch and width okay.

GARUDA INDONESIA customer review :  13 October 2009 by Martin Price   (Australia)

Sydney to Denpasar in March, April, July and October this year. We have flown a mix of economy and business class and we have been very happy with their service. We looked at Jetstar but you have to pay extra for meals, extra for TV, extra for drinks - this is all standard with even Garuda economy class.

GARUDA INDONESIA customer review :  28 September 2009 by S Lubis   (Indonesia)

CGK-BKK in Economy Boeing 737-400. Flight on time, good inflight service. 2 tasty choices offered for lunch with continuous drink service. Pillow, blanket and headsets for the inflight music/film were distributed - no inflight magazine. Overall, a good flight experience and hopefully they will use their new plane (Boeing 737-800 NG or A 330-200) on this route as the flight is 3.5 hours & it will be good to have AVOD IFE available.

GARUDA INDONESIA customer review :  25 September 2009 by D. Booth   (Indonesia)

CGK-DPS return over peak holiday period. Apart from older aircraft service felt more like SQ than Garuda. FAs gave good service and seemed to know what they were doing. Punctuality excellent on both legs. Tasty hot lunch served and coffee offered afterwards. The FF/business lounge in DPS has been much improved since last year. Garuda seem to have turned a corner recently and the decline of recent years is being rectified. Only the old 737-400 used prevents me giving 10/10.

GARUDA INDONESIA customer review :  19 September 2009 by Nathanael Lim   (Singapore)

Singapore to Jakarta. Very old Boeing 737-300 aircraft used. Food not fantastic, flight attendants' service was satisfactory though. But Garuda is one of the cheapest ways to get a flight from Singapore to Jakarta, so it's value for money

GARUDA INDONESIA customer review :  18 September 2009 by B Sumuan   (Indonesia)

DPS-CGK with A330-300. Had a slight delay of 30 mins due to the late arrival from PVG. The cabin was clean and neat, seat pitch great but no PTVs. There were some IFE monitors attached on the ceiling. FAs were friendly and food was ok.

GARUDA INDONESIA customer review :  8 September 2009 by Hiung Zhou   (Indonesia)

PVG-CGK on their new lie flat seat in business class. Their price in business class equal economy ticket price with SQ - can choose a seat and given a 40kg luggage allowance. The check in was quick, efficient. Food was nice, cabin ambience good, service very attentive, and seat reclined to 180 degree flat. They could improve their IFE (it's AVOD) and add flight info on their screen.

GARUDA INDONESIA customer review :  1 September 2009 by R Muroby   (Indonesia)

CGK-PNK. The flight departed on-time and the FA was nice and professional. Tasty lunch is the best value of that flight. Not pleased with old B737-300. In fact, I could see a white sellotape attached at the ceiling above my seat.

GARUDA INDONESIA customer review :  17 August 2009 by D Robbeson   (Netherlands)

YOG-DPS, had booked via internet. flight was just 1hr, very friendly staff, nice lunch and on time. Garuda has been awarded the right to fly to Europe again, most likely a good alternative to Indonesia