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Garuda Indonesia Passenger Reviews and Customer Trip Reports



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Garuda Indonesia Customer review :  1 September 2012 by Douglas Brook    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

August 2012 - excellent service. I flew to Bali - only $100 more than JetStar but had baggage and meals included. The Cabin Crew were hospitable. We were given welcome drinks in economy, menus, pillows, blankets, amenity kits, toothbrushes in the rest rooms, newspapers. Clean modern aircraft - the plane was not full and check in staff blocked the seat next to me so I had 2 seats to myself on the way over and back. Enjoyed the A330 where you are only ever one seat from aisle in economy. Plenty of leg room - I could easily cross my legs in economy. I went to Jakarta as well and had a brand new 737 with Sky Interior. The standard felt and better than Qantas in economy. Would definitely recommend for future flights.



Garuda Indonesia Customer review :  30 August 2012 by John Mayer    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DPS and I was impressed. Check in was painless at Melbourne and the boarding procedures were efficient. Once on board the relatively new A330-300 we were welcomed by friendly flight attendants and had excellent seats with very generous legroom.



Garuda Indonesia Customer review :  30 August 2012 by T Maddern    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from Sydney to Denpasar (Bali) return on an A330. Aircraft's were modern and clean and tidy inside. The cabin crew were all well groomed, polite and gave excellent service. Our flights left 10-25 mins late, but this delay was mostly made up on route. Before takeoff, given drinks and meals were a nice quality and nice quality. On the return journey, they had run out of choices by the time they got to our seats, but the cabin crew made sure that we got first pick of the croissants and breads. Another really good service that Garuda offer is on board passport control. 2 immigration officers travel on the flight and do the passport and immigration procedures on the aircraft during the flight and Garuda collect the fee on their behalf. This service as far as I know is only between Australia and Indonesia. This made the process of passing through the airport quick and efficient. Areas where I think they could improve further: My wife and I found the seat backs to be a little hard on the return journey, I would like to see the inflight info (speed, location etc - map) on our seat back screens. No web check in was available and I would like to see the option of selecting seats at booking. I found it annoying and inconvenient having to be taken between the aircraft and Denpasar terminal by bus and would like to see Garuda use the jet bridges. Would I fly with Garuda again? Yes! They offer a far superior service and price to budget airlines like Jetstar and Virgin.



Garuda Indonesia Customer review :  30 August 2012 by Rubi Haliman    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TKG-CGK-SUB in Business Class, August 16, 2012. All sectors were on time and smooth. Cabin crews were friendly and attentive as usual, especially on CGK-SUB sector when she knew that I took some pictures of the served meal, she offered me the other meal option to be photographed as well. FA walked along the aisle several times during the flight to ensure the pax needs. Meals and drinks were good and nice presentation, however the quantity can be added. When disembark, they mentioned us by name.



Garuda Indonesia Customer review :  29 August 2012 by Ivan Limbong    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Jakarta (CGK) to Seoul (ICN) was excellent. The crew were mostly polite but unfortunately they didn't serve supper, only snacks and they dimmed the cabin lights. Breakfast and Inflight entertainment was good although they should update more newer movies.



Garuda Indonesia Customer review :  24 August 2012 by Annalisa Stevens    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sydney to Bangkok via Jakarta in August 2012. Flight was on time. Plane was A330-200 and looked new. Seats advertised as fully flat bed although when lying down your legs were at a slight angle downwards. Plenty of leg room. There were 7 business passengers in the 2 business cabins (separated by Galley). Flight attendants were very friendly and attentive without being overbearing. Someone was always going through the cabin and any request was happily complied with. I could not fault the service and product received. Check in was very competent with a friendly male staff member.



Garuda Indonesia Customer review :  22 August 2012 by A Jane    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CGK in Business Class. New planes with comfortable business cabin in 2-2-2 lay out with lie flat beds. Day flight from Sydney included 6 course lunch all served with full linen service and understated friendliness. IFE not up to the leaders but adequate for the 8 hours. On board immigration a stand out - pays huge dividends on arrival into Jakarta. Return overnight flight rated slightly lower but still very nice. Service was also more about getting everyone bedded down rather than serving a gourmet feast but that is fair enough. Breakfast prior to landing simple but tasty.



Garuda Indonesia Customer review :  22 August 2012 by Fadhil Nadhif    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-HKG-CKG, on A330. Flight delayed 1 hour in CGK-HKG, though we were informed the night before the departure which was good. The food was small, and small snack offered compared to other airlines on the same route. Good service from the FA in CGK-HKG but really slow service at the inbound flight. The AVOD doesn't have really much choice for new movies but ok.



Garuda Indonesia Customer review :  21 August 2012 by Kevin Muchlis    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

21 July 2012, CGK-HKG, A330-200. Garuda Indonesia Lounge in CGK is excellent! Plenty of hot and cold food selections. Friendly check in staff at CGK but unfortunately no Valet Service. Immigration was very fast thanks to FASTPASS! Boarding commenced 15mins before and I sat at 2C while my wife in 2A. This aircraft used new inflight entertainment system. Cabin staff greet you by name once you are seated. Drinks were offered from fresh juice to champagne. Pilot gave flight details very clearly. Off the gate exactly at 10am. After take off drinks were served and after that lunch. During the 4.5 hrs flight, to my surprise, every 10-15 minutes the cabin crew walk along the aisle to make sure if we need anything. Landed on time at HKG. After we parked at the gate, we went out first from the aircraft. Will definitely fly business class again.



Garuda Indonesia Customer review :  21 August 2012 by T Norman    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS- CGK, 16 August 2012. Smooth and enjoyable flight. Flight was full in economy and quite empty in Executive class. Flight attendants were attentive and genuine. Although I think the meals served had small portions for a long haul flight.



Garuda Indonesia Customer review :  15 August 2012 by H Diaki    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-CGK-PDG-CGK-MEL. Excellent flights on all sectors. Very helpful ground staff in Jakarta, had an admin problem with my passport, but all taken care of by the check in staff quickly. Asked for emergency row seat and was given without hesitation. Crews were friendly as usual. Adequate IFE, but lacking newer movies and tv series. Catering was good in all sectors, although quantity were still quite small, no improvement since last year. All in all, had very pleasant experience with Garuda, and definitely becoming preferred choice these days.



Garuda Indonesia Customer review :  13 August 2012 by S Norris    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Impressed with this flight. Service and food very good. The seats were comfortable for angled lie flats. A330-300. Flight left on time at 9.50. Lunch served just after midday and included a choice of nibbles, appetiser, main course, cheese and then dessert and coffee with chocolates. Small portions, but just right considering the number of courses. Inflight entertainment options were good. Nothing to complain about!



Garuda Indonesia Customer review :  13 August 2012 by Iswara Darmawan I Gede    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I always choose GA for domestic flights. 2 weeks ago I flew from CGK to DPS with 737NG. The food and beverages were very good and the seat is comfortable for me.



Garuda Indonesia Customer review :  7 August 2012 by Bazel Amadani    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CGK-PLM in economy class. Cabin crew attentive and helpful. Cabin clean and neat, seat pitch was very good, and lavatory clean. Aircraft was flawless but unfortunately no AVOD at this short hop. Punctual. Will definitely fly them again on my next trip to SIN.



Garuda Indonesia Customer review :  3 August 2012 by James Roussell    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from SYD-CGK return in economy class. I was very happy with service provided by the cabin crew and the food was fantastic! Liked the on-board immigration service. It saves so much time once arriving in Jakarta.



Garuda Indonesia Customer review :  2 August 2012 by M Widjaja    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-DPS return, very pleasant flight with B737-8. Attentive cabin staff, call button immediately answered. Food was not bad but noticed they have changed to plastic cutlery. AVOD system was good for the 1.5hours flight.



Garuda Indonesia Customer review :  26 July 2012 by R Tan    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-DPS-CGK. Garuda is the best option to fly domestic sectors in Indonesia. There's PTV in every seat in economy with decent entertainment options, considering the short length of the flights. The attentiveness and friendliness that the FAs provided were excellent. The foods portion are rather small but I like the idea that GA provides Indonesian foods on their domestic flights. Overall, a very pleasant experience.



Garuda Indonesia Customer review :  25 July 2012 by L McConville    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-CGK via DPS was as simple as the return flight CGK-PER via DPS. Excellent service, attentive crew, nice cabin, fantastic AVOD system for my 3.5hr trip there and back. Food was lovely, got to try all 3 options, beef, chicken or seafood. Travelled on B737-800NG.



Garuda Indonesia Customer review :  23 July 2012 by B Nugraha    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bali-Jakarta. Very comfortable seat, wide screen, new movies. Overall, the entertainment was good enough. The food was fine. FA's ok.



Garuda Indonesia Customer review :  23 July 2012 by Kieran McGregor    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DPS-MEL. Flight to Bali in a A330-300, 8th July. Older style plane. Reasonable service except they didn't load correct food so everyone got the same chicken dish - which was fine. Poor service however - I pressed the button 18 times and was completely ignored. When an FA did walk past and I asked for a drink, she rolled her eyes and checked her watch. Average choice of IFE - lots of old films nothing really new. Plane itself however was comfortable. They did miss the safety check prior to landing and people had tray tables down, seat reclined. Flight 18th July DPS-MEL new A330-200. New plane but very limited and poor choice of IFE. FA's attentive but they had no western breakfast left after row 10. Otherwise a good flight and we got a good thorough safety check prior to landing. For the price and the service they are a good option for flying to Bali.



Garuda Indonesia Customer review :  20 July 2012 by S Hama    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DXB-AMS return. Planes are relatively new with very attentive cabin crew. Food was excellent and tasty. Flights on time except on the return - delay of 1.5 hours unexplained in Dubai, whereby guests were left waiting on the plane and outside in Dubai airport. Very comfortable trip. Only negative is that online check in is not possible and their website is temperamental, so recommend you arrive very early to secure good seats.



Garuda Indonesia Customer review :  17 July 2012 by Garda Widhi Nurraga    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-UPG on economy class A330-200 and UPG-CGK on business class B737-800. CGK-UPG trip was nice, their newest A332 product has been improved well. IFE was good, but movies must be updated with the latest. Food was ok, though too small in quantity. Both leg FAs very attentive. Always smile. UPG-CGK on their newest business class, really enjoyable. IFE was fine, movies selection are better than the Economy class. Seat was comfortable. Food was great, but expected a little more in quantity since it was Business Class. The price paid was awesome! Got 25% off by Student ID Card on my business class ticket. Definitely fly Garuda in the future.



Garuda Indonesia Customer review :  16 July 2012 by Martin Venter    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore via Denpasar. Upon check-in at Perth on Saturday 7 July, we were informed that we had to collect our bags in Denpasar and clear immigration - despite the fact that we were given boarding passes for our connecting flight to Singapore on the same day. When I enquired about the lounge passes, we were informed that Garuda had no lounge in Denpasar. Having arrived, we cleared customs, but were unable to collect our bags - these had been correctly transferred, and would be on the flight to Singapore with us later in the day. Somehow we missed the rep that was sent to collect us at the gate, as we were transferring. Flights to Denpasar and later to Singapore were of a very high standard, except for some very annoying children in the business class cabin, I had to ask the parents to contain their two toddlers, who were being real nuisances. Service and food on both flight were excellent, and we were addressed by name at all times. Flight from Singapore to Bali on the 10th of July also excellent. However - flight from Denpasar to Perth on the 13th of July was average to poor - we had to ask for everything (wet towels, drinks, etc.). No menus distributed, and staff rushed through the lunch service as soon as possible after take-off, and then spent the rest of the 3.5 flight hiding behind the curtain. This is unacceptable for business class service. Garuda really needs to get the business class staff to step up their service on this route. We will be flying again in October, and it will be interesting to see whether there is any improvement on the Denpasar - Perth route.



Garuda Indonesia Customer review :  16 July 2012 by J Hoseana    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BDO-SUB. A new domestic route opened in 2012. Very enjoyable 1-hour flight, compared to other airlines which also serves this route. Great B735 interior and comfort, entertainment was OK though it was only 'Just For Laughs' screened on the overhead TVs, but it's understandable since it's a short flight. Newspapers were offered as reading materials, in addition to meals and choices of drinks. The only lack was that the male flight attendant did not smile at all. Garuda should improve the friendliness of male flight attendants.



Garuda Indonesia Customer review :  14 July 2012 by Lewa Pardomuan    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-JAK-SUB-DPS-SIN. A pleasant experience on a Boeing 737-800. Flight attendants were friendly but cabin service was rushed during the Jakarta- Surabaya and Surabaya-Denpasar sectors, and food was so-so during the Singapore-Jakarta, Denpasar-Singapore sectors. The entertainment system was good, but could be better. The choice of films is not so exciting, though.



Garuda Indonesia Customer review :  10 July 2012 by Aldo Rais    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-HKG return on their new A330. Nice IFE at all seats and easy to use. Nice attitude of FA's, who made us feel comfortable on board. The catering was delicious, but portion a bit small. Will fly GA on my next trip to SYD.



Garuda Indonesia Customer review :  9 July 2012 by Kate Cameron    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-AMS-DXB return. Food was great, service was as attentive as any other major airlines I have flown. Seats were perhaps a little uncomfortable, but it appears they have two different A300 aircraft they use and one of them has wider seats. iFE was fine, nothing amazing but certainly did the job and had some very recent movies. Staff were excellent and went over and above. Price was dirt cheap at $1250 return. Highly recommended.



Garuda Indonesia Customer review :  9 July 2012 by I Larasati    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-CGK-MEL with A332 and A333. Both flights were nice and comfortable. Flight attendants were some of the best. However, still need to update the AVOD. Overall, the flight was flawless.



Garuda Indonesia Customer review :  6 July 2012 by M C Huizer    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flights from Perth to Osaka KIX via Denpasar Bali in business class. Flights were OK, clean aircraft, good seats, meal selection geared to Asian audience, good wine selection. Service uneven but not indifferent. However, the stops in Bali (6 hours outward and 3 hrs inbound) reveal an area for vast improvement. The business lounge at Denpasar is not worthy of the name and airport authorities can be very unpleasant. A pity that an otherwise positive travel experience is spoiled by such easily remediable incompetence.



Garuda Indonesia Customer review :  6 July 2012 by Mark Wijngaarden    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from AMS-CGK-MEL return. Everything was good except the entertainment. The leg room is enough for me - 188 cm tall, and the meals were delicious. Cabin crew were very attentive and chatty. Overall, I'd take GA again for my next trips.



Garuda Indonesia Customer review :  5 July 2012 by K Mudd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-AMS return last month. Very inexpensive fare, what you would pay with a legacy carrier in Premium Eco. From start to finish an excellent experience. Qantas Club access in Sydney. New A330-200 up to CGK and onto AMS. Seat very comfortable in upright, recline and lie-flat position - able to get quite a bit of sleep. Warm welcome onboard with refills of drinks before departure. Food choice and quality more than enough for all legs. Lounge in JKT very chic with warm surrounds. Crown Lounge used in AMS. IFE very easy to use with wide variety of choice. The real difference is a genuine sense of caring for their passengers. Small problem on return with points being added to wife's FF account. 1 call to SYD office to fix problem a week ago. Today new card reflecting Gold status delivered to home address from CGK by courier. Yes, the leg home takes a little longer due to lay-over in Jakarta, but for the price and service, nothing beats it. Well deserved 4 stars.



Garuda Indonesia Customer review :  4 July 2012 by Katherine Zeneral    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from DPS-MEL, night flight and the crew were amazing. As most of the passengers were sleeping, they still went through the cabin the entire flight to made sure we were ok and asking if we needed drinks or food.



Garuda Indonesia Customer review :  4 July 2012 by MJ Matakupan    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GA couple of times within the past 3 months, both domestic and international routes. Satisfied with the service, facilities and punctuality. Will fly GA whenever possible.



Garuda Indonesia Customer review :  3 July 2012 by Hario Kurniadi    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-HKG-CGK all in A330-200 with 2-4-2 seat configuration. I got USD 485 for return tickets. Comfortable seat with good pitch and width. Welcome drink and delicious meal. Great entertainment system. Attentive cabin crews. Cabin cleanliness is good but need more attention. Definitely will fly with Garuda again in my next trip to Japan.



Garuda Indonesia Customer review :  27 June 2012 by P Waskito    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-BKK-CGK. 3.5 hours flight. The service was remarkable as usual. Cabin was clean and nice, AVOD needs to be updated but good, and meals were nice yet a little too small. Cabin crew were attentive and hospitable. Their service seems to be much better.



Garuda Indonesia Customer review :  25 June 2012 by Azhar Mokobombang    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. MDC-CGK return. Newspaper was offered upon flight, flight was full but comfortable, seat was good, inflight breakfast for MDC-CGK and dinner for CGK-MDC was good and delicious with 2 choices each flight. Wide range of drinks and beverages was offered on and after meal service. Polite and very helpful is well known for their FA's, pilots very informative. AVOD was good but they need to add more current movies and music. Also the AVOD was sometimes unresponsive with its touch screen system which made it difficult to use. I'd like to suggest they put Indonesian subtitles on their movies onboard so every passenger could enjoy the movies offered. Overall, I'm very satisfied with their service and would like to fly them again.



Garuda Indonesia Customer review :  25 June 2012 by J A Rasya    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-HKG return with A330-200, the cabin crew were helpful and nice, meal was good but the size quite small. The thing that GA needs to be improve is the AVOD because the movies are not up to date, mostly below 2010 and no flight path but GA is much better.



Garuda Indonesia Customer review :  21 June 2012 by Intan Larasati    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Garuda for my Jakarta-Perth trip vv via Denpasar. Using new B737-800. Cabin was comfortable, meals good enough, and there were plenty of choices of drinks. The cabin crews were the best aspect of this flight. They gave sincere service, were really hospitable and attentive. Overall, the flight was really comfortable and will definitely fly them again.



Garuda Indonesia Customer review :  20 June 2012 by Arnold Susanto    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DPS-SIN. Flight was on-time, food was nice, flight attendants friendly. The only downside of it was the aircon - not working properly while waiting for take-off. Passengers were left sweating for almost 20 mins. Flight back to SIN was delayed for almost 30 mins, then once onboard there were problems with the electrical system. We were waiting almost 20 mins until being told to leave the aircraft because they needed to change the plane. There seemed to be a problem with co-ordination with the ground team. We were told to wait - after 20 mins - asked to queue for the meal - only to be told to move back to the gate to board the plane after 10 mins. Knowing that the problem still persisted - they finally gave in to change the plane - why waste our time then? One last thing, the in-flight entertainment was not good - there were few new movies - but other that old and movies I had never heard before. The touch screen navigation was clunky and my console restarted repeatedly while playing the movies - forcing me to watch the ads again and fast forwarding to the last point. Regardless all the issues, I feel Garuda has done a very good job in transforming from where it was 5-10 years ago, however definitely there are plenty more rooms to improve.



Garuda Indonesia Customer review :  18 June 2012 by Michael Adi    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MDC-CGK old Boeing 737-300, with the old cabin. Seats not as good as the new ones and no PTV installed, only entrainment was the overhead TV above the isle. Good selection of food and drinks although I've had better ones with other Garuda flights. Friendly FA and good overall service.



Garuda Indonesia Customer review :  14 June 2012 by Edo Emolengko    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN return with Garuda's new 738. Cabin and toilet are very clean. FA's are very attentive, friendly and helpful. Meals quite delicious although the quantity is quite small. Good seat pitch. Nice AVOD. Definitely will fly Garuda again.



Garuda Indonesia Customer review :  13 June 2012 by Pandu Waskito    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SYD-CGK. Using the new A332 aircraft. Clean cabin and toilet throughout the flight, food was ok, plenty choices of drinks and very hospitable service from the crew. The crew always full of smiles and friendly. Will definitely fly them again.



Garuda Indonesia Customer review :  7 June 2012 by Chris Emerson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Usually fly AirAsia on internal Indonesian flights as they are good value, however recently it is cheaper to fly with a better airline. Garuda was much cheaper to fly from Bali to Jakarta than a budget airline, plus the service is much better. A meal, free baggage and great staff. Would fly Garuda again.



Garuda Indonesia Customer review :  7 June 2012 by James Roussell    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Jakarta to Sydney in Business Class and it was fantastic! The cabin, seat, food and flight attendants were world class. The only fault I could find was that there was no 'flight tracker' option on the AVOD system. Other than that, I had a great experience and look forward to flying with Garuda Indonesia again soon.



Garuda Indonesia Customer review :  7 June 2012 by Katherine Zeneral    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DPS. Check-in at the airport was average (not done by Garuda staff), we were not given passes for the lounge even though we had 1hr 15 min before the flight left. Business class great, the seats are very comfortable and flat bed if you want to sleep. Crew are always there to assist you if you require any additional during the flight. I'll definitely fly with Garuda Indonesia for my next trip.



Garuda Indonesia Customer review :  5 June 2012 by Rezky Trie Riyadi    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JKT-JED with B747-400. Good check-in. Flight attendants excellent, friendly, and full of smile. New crew uniforms look very pretty. Food as good as any I've had. Interior was very clean. Overall, I highly recommend Garuda and will fly again.



Garuda Indonesia Customer review :  29 May 2012 by E Kwang    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN. Good, clean aircraft with new livery and interior. First time flying GA after at least 9 years. Everything is improving: friendly FA, cool-looking interior, good food (portion is bit too small), welcome drink, AVOD IFE, clean toilets. Will fly GA again!



Garuda Indonesia Customer review :  28 May 2012 by Xi Fuan    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SHA-CGK. Friendly and helpful flight attendants, meals are ok, comfortable seat in Business class. Value for money, got promo fare and seat easily, good communication with sales.



Garuda Indonesia Customer review :  26 May 2012 by P Muljono    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Garuda a week ago in economy class, domestic sector, Jakarta to Surabaya. It was on time, aircraft was clean and felt and looked somewhat new, it was 737-800. IFE was available on AVOD, food and drinks were good. Flight attendants were friendly.



Garuda Indonesia Customer review :  24 May 2012 by J Shepherd    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS-SYD Airbus A330-200. Very good flight. Clean and new plane. Great service with all the bells and whistles (like they used to be). Everyone has their own IFE, with a great selection of movies. Plenty of drinks available, juices, etc. Food was ok. Punctuality was great, with both outbound and inbound leaving and arriving on time. Only issue is with the departure time of the return flight. 2am ex-Denpassar with 2 small kids is a bit difficult! Considering the alternative low cost carrier flying this route, Garuda should have it all sewn up, as they are a full service airline!



Garuda Indonesia Customer review :  21 May 2012 by Ivan Limbong    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-MES-CGK. The cabin crew were friendly and kindly asking what we needed to be more comfortable. The outbound meals were ok but the inbound to CGK wasn't very good but for overall service it was nice.



Garuda Indonesia Customer review :  17 May 2012 by G Bhakti    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DPS. Return flight was very comfortable on brand new A330-200, very good movies selection and good food. Immigration onboard was very convenient and we managed to get through and collect our luggage in less than 15 minutes.



Garuda Indonesia Customer review :  14 May 2012 by P Waskito    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight, good meals, plenty choices of drinks, and the flawless service from the cabin crew. Definitely will fly them again.



Garuda Indonesia Customer review :  10 May 2012 by Greg Chapman    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok, although small meals, felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25 Visa at Sydney check in counter, all I had to do was pick up my bag, which arrived after the surfboards and other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes, and service outstanding.



Garuda Indonesia Customer review :  2 May 2012 by S Lubis    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class, seat pitch is great, service very attentive, flight departed on time, overall the hardware is excellent and on par with other leading airlines. As the flight left at midnight, most passengers were asleep, thanks to the lie flat seat, able to get a good rest. Breakfast served approaching Shanghai. Return leg in Economy Class, service is excellent despite the almost full flight. Very good selection of AVOD, continuous drink service and a good lunch.



Garuda Indonesia Customer review :  26 April 2012 by R Yusuf    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20 minutes. Will use again.



Garuda Indonesia Customer review :  26 April 2012 by R Rei    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Jakarta-Denpasar : A very pleasant flight, FAs were attentive, friendly and helpful and the food was excellent. Toilets clean, very comfortable seat in economy class with AVOD and nice entertainment system.



Garuda Indonesia Customer review :  25 April 2012 by S Lingam    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the service - from booking and seat allocation, through to cabin comfort, service, and efficient handling of a late baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff on the ground at all locations have been courteous and onboard comfort and service is excellent. I will definitely be flying Garuda again.



Garuda Indonesia Customer review :  24 April 2012 by J Mohamed    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai to Amsterdam. Had the same crew on both flights. Initial welcome was good, greeted with cologne tissues, served with juice/water and nuts. Lunch at a good time, plates removed as soon as finished, later sandwich or cake with juice/coffee. Food was good, good quality TV screen in the back of seats with a sufficient numbers of movie choices. Cabin Crew always smiling and very attentive.



Garuda Indonesia Customer review :  23 April 2012 by Goran Tadic    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15 hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free of charge on SYD-AMS flight) with plenty of food and drinks but the wait is agonisingly long.



Garuda Indonesia Customer review :  23 April 2012 by D Southee    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-DPS-HKG-CGK-MEL. Service on all flights very good and attentive. Good selection of drinks and excellent wines. Falls down in the food department - none were appetising. All airport lounges used were average to say the least. Flight to DPS was old 737-800 whereas flight to HKG was 737-800 but a new brighter plane. HKG-CKK a new A330-200, very comfortable with good AVOD. All flights on time with the exception of CGK- MEL which departed 1 hr late. Flight from CGK was the only night flight of the trip and we flew A330-300. Whilst the bed is reasonably flat I did not find it comfortable. Excellent value for money in Executive Class.



Garuda Indonesia Customer review :  21 April 2012 by Gavin Duffy    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-PER 737-800. Air Asia cancelled our original flight and I rebooked with Garuda for nearly half the cost - and full service! The aircraft was new and clean. Flight on schedule and staff were friendly and attentive. AVOD was excellent. The meal was average but on a 3 hour flight who cares? I had previously been wary about Garuda but they have improved immensely and I would fly with them any time.



Garuda Indonesia Customer review :  15 April 2012 by Dondy Khouw    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-JKT. Airfares are very competitive compared to competitors. Fast and efficient departure, on-time, FA's are attentive and friendly. Cabin was spacious and no problem with leg room. I got 30kg for my baggage allowance, AVOD and food were pretty good compared to some other airlines. Overall, I am pleased and will fly them again.





 
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