FRONTIER AIRLINES review :  26 February 2010 by J Meir   (USA)

DFW-DIA-SEA, at first plane was going to be late at DFW for a weather delay, then they announced plane breakdown and a swap out of the airplane in Denver. The plane took off approx 2330 landed at DIA. We were given room tickets and bussed to Red Lion Inn Southeast in Denver 30+ minute ride each way - bedtime was close to 2am and up at 730am. Nice room close to showing it age - I got the breakfast buffet for 4 dollars cash. Just your basic buffet. eggs, bacon, ham and fruit; it filled the hole. Very long check in lines when I arrived at check in, I went to bag check in only checked in my bag (free). The rest of the time was waiting flight and rather uneventful after that - Seattle flight was uneventful a few minutes late too. I will never fly these guys again. Very poor service; lot of money for the extras, and they seem to be cattle herders.

FRONTIER AIRLINES review :  1 February 2010 by Tim Taagen   (USA)

I had the opportunity to try and catch an earlier flight on Frontier today and when I got to the airport was delighted to find out that there were 30 empty seats on the earlier plane; one would assume you have a pretty good chance of flying standby. You can imagine the puzzled look on my face when I was told by the ticketing agent that there would be a $100 fee for standby. I thought there must me a communication breakdown and explained that I was not wanting a guaranteed seat but would take my chances with standby - we no longer offer standby service was her answer.

FRONTIER AIRLINES review :  7 January 2010 by J Crongeyer   (USA)

I will never fly Frontier airlines again. I figured it out, and all together over and above the ticket price we were charged an extra 178.00 during our trip which covered 3 checked bags, inflight entertainment which was satelite TV for $6 per person, one movie which was $8 per person over and above the $6 fee. Finally $6 for a sandwich my husband and I shared. This airline nickle and dimes you to death. I would prefer to have the price of the food, and at least one bag built in to the price of the ticket. The coup de gras was on our return flight, when we were waiting to board. The Frontier employee got on the speaker and announced that anyone who had a rolling bag as carry on, who would like to check their bag, could do it at the gate for free! pparently, since so many people are refusing to pay the fee and bringing a carryon instead, there is now no available space for the carryons in the cabin. These people are getting to check them at the last minute for free. This is a very unfair practice. Just build the stupid 20 dollar fee into the ticket price for everyone, and the goodwill you build will be worth it. I can't understand why European carriers can provide excellent service, wonderful food, they don't charge for one bag, only the second one ($15) and even the cocktails were free. They serve you with a smile even! Meanwhile air travel in the U.S. is only one step up from riding the city transit in a developing country, pretty soon, your neighbor will be flying with farm animals in tow. Frontiers people were friendly, that is the only positive thing I can say.

FRONTIER AIRLINES review :  22 September 2009 : by Aaron Blinka   (USA)

IAH-DEN-LAS. Booked on the last flight out of IAH to DEN. Due to reasons beyond my control I arrived late to the check in counter well past the cutoff time to check in - a helpful and friendly agent checked me in and allowed me to make the flight. Flight crew professional and friendly, DIRECTV made the flight go by much quicker. Although we departed late, we arrived into DEN early and was able to make connection with time to spare. Connecting flight to LAS was on new A320. Directv had not yet been activated on this aircraft, but crew was very apologetic and with it being a shorter flight not a big deal.

FRONTIER AIRLINES review :  15 September 2009 : by Stephen Sweet   (USA)

ANC to DEN then to BNA and return. Only problem encountered was at DEN when I asked about moving up to an earlier flight to BNA and was told Frontier was down to two flights a day not three as in the past. As it turned out this was not correct. I had an 8 hour layover in DEN which I did not mind as I spent most of it in the outstanding USO Lounge located in the old Continental Presidents Room. The flights were excellent.

FRONTIER AIRLINES review :  30 August 2009 : by Stephen Sweet   (USA)

ANC to ABQ and enjoyed the flights and service. My family and I are currently in Alabama, having flown from ANC to DEN then on to BNA. Again, the service was great, friendly, ontime and professional in every respect. I was sorry to read the input from the prior two writers. It appears that things did not work well for them. In my many years of flying on Frontier from the Greatland south, I have yet to be disappointed.

FRONTIER AIRLINES review :  11 August 2009 : by Matt Shargel   (USA)

Cancelled flight. 5 hours in line. $30 for three days meals. 4 day delay! The only other option is a 5 hour bus ride to Salt Lake City and then a different flight at my own cost. Then a bunch of paperwork for a refund of the flight and bus ride.

FRONTIER AIRLINES review : 17 July 2009 : by L Olivier

Customer Rating : 1/5

I am a USAF member who gets leave one time a year. I had 12 days to spend with my family and thanks to Frontier I ended up with 10. They delayed us due to maintenance but made us sit on a hot plane for well over 2 hours. We missed our connection, causing us to cross Denver airport twice with a 6yr old to find their only ticket counter. We waited in line for 3 hours with many other angry passengers whose Frontier flights missed connections or were just outright canceled with no explanation. Once we got through that line, we were told we'd have another 8 hour wait for the next flight (with a 6 year old! thank goodness for the USO club!). They transferred us to United, who had only a 6 hour wait to the next flight. Only problem is United had a fight between 2 aircrews, the one who delivered the plane and the one who was picking it up, and neither wanted to have to taxi it to the gate, causing another 2 hour delay while they bickered! Once we arrived in Wichita, it would of course fit that our checked baggage including our disabled sons medication cooler did not arrive! Both Frontier and United pointed fingers at each other and told us it's our own fault for checking important stuff. We assumed it would arrive on the later Frontier flight, so we waited around until 1am with our 6 yr old - but naturally Frontier had delayed that flight so many times it did not arrive until after 3am. We eventually did get our bags returned to us after another 12 hours and 15 phone calls.

FRONTIER AIRLINES review : 13 July 2009 : by S Sweet

Customer Rating : 4/5

I have just returned from two trips from Anchorage to Denver and also to Salt Lake City on Frontier. My experience on both trips was enjoyable. The flight crews were professional. I have two more trips outside in the next 6 weeks and look forward to flying on Frontier.

FRONTIER AIRLINES review : 4 June 2009 : by Mel Lavender

Customer Rating : 1/5

I was a loyal Early Returns member for 5 years who left disgusted with poor treatment! I will agree, when things operate smoothly, Frontier was a great airline to fly. When things go wrong, they were the worst airline I have ever dealt with! In four years I had three bags completely destroyed along with all the contents in one of them. Their response: It is not our responsibility! How can it not be their responsibility!?! I paid them for the flight, they took my luggage and check it in, gave it to their baggage handlers, and put it on their plane. What am I missing? The final straw, my son had a medical emergency while I was on a business trip and needed to fly home one day earlier than planned. Frontier charged me $390.00 to get on a flight that was approximately 25% full. When I checked later, I could have paid $104.00 for a different one way flight on the same plane. So much for them taking care of an early returns member. If you or Fronter experience problems in the course of your trip, trust me, you are on your own!!!! They will not go out of their way to help you. I was an Ascent level member with them for 5 years straight! Book your flight with someone else!

FRONTIER AIRLINES review : 22 April 2009 : by G Nishihira

Customer Rating : 4/5

SNA-MKE return. Frontier now offers 3 different fare categories that range from no-frills to full-frills. I purchased the full-frills ticket (called "Classic Plus"). This type of ticket includes little things such as priority boarding, complementary premium beverages, snacks, on board TV, no change fee, etc. These were all nice, but on most segments the flight attendants kept trying to charge me for these frills. When told that I was on a "Classic Plus" fare they would check their manifest and confirm and there was no problem. It's a smart business model, but there are some bugs that need to be worked out. All in all the flights were smooth and service good considering all flights were very full.

FRONTIER AIRLINES review : 21 January 2009 : by J Walden

Customer Rating : 5/5

Tucson to DC roundtrip. Tucson to DC on Frontier. For 189.00 one way, I got: seat assignment which was changed to emergency exit at the airport with a smile, 51 lb bag and was told "don't bother to repack for only a pound". (I travel with equipment) free checked bags, free TV, a good snack from Tucson to Denver and a fresh salad from Denver to DC. I returned on US Air. For 327.00 I got 0 free bags (If you're going to repack that bag you'll have to go to the end of the line) that'll be 75.00, if you want the exit seat it'll be 25.00 cash or charge?, 2.00 for a soft drink, 0 snacks, Phoenix to Tucson flight 2.5 hours late - nothing else available. I fly Frontier whenever I can. Too bad more people haven't discovered it, but the Tucson to Denver flight was almost empty. Good for me. Bad for them.  

FRONTIER AIRLINES review : 14 January 2009 : by J Lavender

Customer Rating : 5/5

I was supposed to be flying United, but after being screwed on that airline, Frontier in Denver offered me great service and went above and beyond to get me home. Thank you! The flight was very comfortable, much more so than United. I will definitely fly with Frontier again.

FRONTIER AIRLINES review : 24 December 2008 : by John Miller

Customer Rating : 1/5

What a poor experience my son had. He flew from Omaha to Seattle through Denver. Because of weather, his connection from Denver was canceled. He was given a piece of paper to call for another flight. We called for him, no answer after 2 hours. On line, no Frontier flights available for 6 days, so we booked him on Southwest for the next afternoon. Frontier said that they couldn't retrieve his checked bags, because they were checked for Seattle. In Seattle, we were told that the bags were not Frontier's responsibility because he didn't fly to Seattle and we'd have to file a lost bag claim with Southwest. Southwest's response: "That's ridiculous. How can they expect Southwest to track down bags in possession of another airline? How could we do that?" Have to agree with them. With two phone calls, and 3 face to face encounters with Frontier, they stuck to the story, so this must be company policy. After all that, all we could get is for them to write our phone number on a piece of scrap paper, and a promise to call if they saw the bags. We plan to go to the Seattle airport and check every day. We weren't asking them to deliver to our house, only to find them, that is, to enter a lost bag request in their system, track them, and call us when they arrive. Maybe the scrap paper method will work, but it doesn't inspire confidence. What a pathetic operation! Even if they aren't obligated to help him deal with a canceled flight, the least that they can do is take responsibility for a bag that was checked with them! No doubt people can fly this airline and have a good experience when things go right, but judge an airline on how they treat you when things don't go right.

FRONTIER AIRLINES review : 26 November 2008 : by Ronald DePass

Customer Rating : 4/5

SNA-DEN. 2 hours flight, with services of complimentary beverages. FA's were smiling and the seats were comfortable enough. Made it on time to DEN. I'd fly Frontier again if I had the option.

FRONTIER AIRLINES review : 21 October 2008 : by Donald Smith

Customer Rating : 5/5

First time on the "new" Frontier Airlines. Kansas City to Colorado Springs one-way, and Grand Junction to Kansas City return. KC to DEN on A319, very comfortable seats for economy, used the inflight TV which was nice. DEN to COS on the new LYNX Q-400 turbo prop. In-air flight was less than 15 minutes, although we were delayed for departure. Trip back from Grand Junction was also a good flight. No luggage problems, and all service was professional and competent. I will use Frontier again.

FRONTIER AIRLINES review : 10 October 2008 : by F Dawson

Customer Rating : 2/5

San Diego - Denver - NY. Wasn't all that impressed. Both flights delayed by an hour. No free IFE either.

FRONTIER AIRLINES review : 7 October 2008 : by K Meade

Customer Rating : 1/5

Long story short, we had a single carry-on between the two of us but the overhead bins were full. The crew made no attempt to move any bags or request smaller items to go under the seat. THey insisted that we check our bag, I asked to gate check the bag as our layover was short and we were on our way to a wedding (we needed the dress in the bag!). They refused, checked our bag and then lost our bag. The Frontier ticket counter at our destination was not staffed, the 1-800 number was unable to help me. Nearly an hour after our flight landed an employee of Frontier showed up and said our bag would be delivered tomorrow, too late for the wedding! On the way home our flight was canceled and we were rebooked for 4 hours earlier without notice. The ticket counter was again unstaffed and the 1-800 agent booked me on an oversold flight on another airline. What a disaster!

FRONTIER AIRLINES review : 27 August 2008 : by Stephen Sweet

Customer Rating : 5/5

I flew Frontier out of Anchorage twice this summer. All flights were ontime, flight crews were wonderful and although now you have to pay for food, it was quite good. I have flown Frontier numerous times since they came to Alaska and have yet to be disappointed. Their planes are clean and well cared for and all operations appear to be professional. My only gripe is that they only fly up here during the summer months - if they stayed, they would have a full red-eye every night heading to DEN.

FRONTIER AIRLINES review : 14 August 2008 : by Ray Wood

Customer Rating : 3/5

I travelled Houston to Portland Or. and changed planes both times in Denver. I had problems both times in Denver. I missed my connecting flight going because of mechanical problems. Houston assured me they would put me up for the night in Denver (arrived midnight). Problem was it was a three hour line to speak to a representative. A rep did give out a flyer with an 800 number to reschedule which I used and was pleased with even, though it took 30 minutes. Other passengers tried to explain our delay was non weather related and we were assured a room. Basically we were told to shut up and stand in line. I ended up sleeping on the floor. At 47 this is not fun experience. On the return flight I guess we were running a little late so at the last minute the pilot said there were about 30 passengers that needed to hustle to get to the next flight (didn't specify destinations). I disembarked at gate 29, ran my rear to gate 46 lugging 50 lbs of bagage and was told "we moved the plane to gate 30." They were waiting on me. I requested a courtesy cart because I was winded and that bag was getting darn heavy and believe it or not I was told (by three people) I better start running if I wanted to make the plane. When I got to the gate and asked why I was not told of the change when I got off, the response was "get on the plane, I am shutting the door". My guess would be Frontier needs to take a hard look at their hub.