FRONTIER AIRLINES review : 4 June 2009 : by Mel Lavender
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Customer Rating : 1/5 |  |
I was a loyal Early Returns member for 5 years who left disgusted with poor treatment! I will
agree, when things operate smoothly, Frontier was a great airline to fly. When things go
wrong, they were the worst airline I have ever dealt with! In four years I had three bags
completely destroyed along with all the contents in one of them. Their response: It is not
our responsibility! How can it not be their responsibility!?! I paid them for the flight,
they took my luggage and check it in, gave it to their baggage handlers, and put it on their
plane. What am I missing? The final straw, my son had a medical emergency while I was on a
business trip and needed to fly home one day earlier than planned. Frontier charged me
$390.00 to get on a flight that was approximately 25% full. When I checked later, I could
have paid $104.00 for a different one way flight on the same plane. So much for them taking
care of an early returns member. If you or Fronter experience problems in the course of your
trip, trust me, you are on your own!!!! They will not go out of their way to help you. I was
an Ascent level member with them for 5 years straight! Book your flight with someone else!
FRONTIER AIRLINES review : 22 April 2009 : by G Nishihira
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Customer Rating : 4/5 |  |
SNA-MKE return. Frontier now offers 3 different fare categories that range from no-frills to
full-frills. I purchased the full-frills ticket (called "Classic Plus"). This type of ticket
includes little things such as priority boarding, complementary premium beverages, snacks, on
board TV, no change fee, etc. These were all nice, but on most segments the flight attendants
kept trying to charge me for these frills. When told that I was on a "Classic Plus" fare they
would check their manifest and confirm and there was no problem. It's a smart business model,
but there are some bugs that need to be worked out. All in all the flights were smooth and
service good considering all flights were very full.
FRONTIER AIRLINES review : 21 January
2009 : by J Walden
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Customer Rating : 5/5 |  |
Tucson to DC roundtrip. Tucson to DC on Frontier. For 189.00 one way, I got: seat assignment
which was changed to emergency exit at the airport with a smile, 51 lb bag and was told "don't
bother to repack for only a pound". (I travel with equipment) free checked bags, free TV, a
good snack from Tucson to Denver and a fresh salad from Denver to DC. I returned on US Air.
For 327.00 I got 0 free bags (If you're going to repack that bag you'll have to go to the end
of the line) that'll be 75.00, if you want the exit seat it'll be 25.00 cash or charge?, 2.00
for a soft drink, 0 snacks, Phoenix to Tucson flight 2.5 hours late - nothing else available.
I fly Frontier whenever I can. Too bad more people haven't discovered it, but the Tucson to
Denver flight was almost empty. Good for me. Bad for them.
FRONTIER AIRLINES review : 14 January
2009 : by J Lavender
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Customer Rating : 5/5 | |
I was supposed to be flying United, but after being screwed on that airline, Frontier in
Denver offered me great service and went above and beyond to get me home. Thank you! The
flight was very comfortable, much more so than United. I will definitely fly with Frontier
again.
FRONTIER AIRLINES review : 24 December 2008 : by John Miller
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Customer Rating : 1/5 | |
What a poor experience my son had. He flew from Omaha to Seattle through Denver. Because of
weather, his connection from Denver was canceled. He was given a piece of paper to call for another
flight. We called for him, no answer after 2 hours. On line, no Frontier flights available for 6
days, so we booked him on Southwest for the next afternoon. Frontier said that they couldn't
retrieve his checked bags, because they were checked for Seattle. In Seattle, we were told that the
bags were not Frontier's responsibility because he didn't fly to Seattle and we'd have to file a
lost bag claim with Southwest. Southwest's response: "That's ridiculous. How can they expect
Southwest to track down bags in possession of another airline? How could we do that?" Have to
agree with them. With two phone calls, and 3 face to face encounters with Frontier, they stuck to
the story, so this must be company policy. After all that, all we could get is for them to write
our phone number on a piece of scrap paper, and a promise to call if they saw the bags. We plan to
go to the Seattle airport and check every day. We weren't asking them to deliver to our house, only
to find them, that is, to enter a lost bag request in their system, track them, and call us when
they arrive. Maybe the scrap paper method will work, but it doesn't inspire confidence. What a
pathetic operation! Even if they aren't obligated to help him deal with a canceled flight, the
least that they can do is take responsibility for a bag that was checked with them! No doubt people
can fly this airline and have a good experience when things go right, but judge an airline on how
they treat you when things don't go right.
FRONTIER AIRLINES review : 26 November 2008 : by Ronald DePass
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Customer Rating : 4/5 | |
SNA-DEN. 2 hours flight, with services of complimentary beverages. FA's were smiling and the seats
were comfortable enough. Made it on time to DEN. I'd fly Frontier again if I had the option.
FRONTIER AIRLINES review : 21 October 2008 : by Donald Smith
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Customer Rating : 5/5 | |
First time on the "new" Frontier Airlines. Kansas City to Colorado Springs one-way, and Grand
Junction to Kansas City return. KC to DEN on A319, very comfortable seats for economy, used the
inflight TV which was nice. DEN to COS on the new LYNX Q-400 turbo prop. In-air flight was less
than 15 minutes, although we were delayed for departure. Trip back from Grand Junction was also a
good flight. No luggage problems, and all service was professional and competent. I will use
Frontier again.
FRONTIER AIRLINES review : 10 October 2008 : by F Dawson
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Customer Rating : 2/5 |  |
San Diego - Denver - NY. Wasn't all that impressed. Both flights delayed by an hour. No free IFE
either.
FRONTIER AIRLINES review : 7 October 2008 : by K Meade
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Customer Rating : 1/5 | |
Long story short, we had a single carry-on between the two of us but the overhead bins were full.
The crew made no attempt to move any bags or request smaller items to go under the seat. THey
insisted that we check our bag, I asked to gate check the bag as our layover was short and we were
on our way to a wedding (we needed the dress in the bag!). They refused, checked our bag and then
lost our bag. The Frontier ticket counter at our destination was not staffed, the 1-800 number was
unable to help me. Nearly an hour after our flight landed an employee of Frontier showed up and said
our bag would be delivered tomorrow, too late for the wedding! On the way home our flight was
canceled and we were rebooked for 4 hours earlier without notice. The ticket counter was again
unstaffed and the 1-800 agent booked me on an oversold flight on another airline. What a disaster!
FRONTIER AIRLINES review : 27 August 2008 : by Stephen Sweet
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Customer Rating : 5/5 | |
I flew Frontier out of Anchorage twice this summer. All flights were ontime, flight crews were
wonderful and although now you have to pay for food, it was quite good. I have flown Frontier
numerous times since they came to Alaska and have yet to be disappointed. Their planes are clean
and well cared for and all operations appear to be professional. My only gripe is that they only fly
up here during the summer months - if they stayed, they would have a full red-eye every night
heading to DEN.
FRONTIER AIRLINES review : 14 August 2008 : by Ray Wood
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Customer Rating : 3/5 |  |
I travelled Houston to Portland Or. and changed planes both times in Denver. I had problems both
times in Denver. I missed my connecting flight going because of mechanical problems. Houston
assured me they would put me up for the night in Denver (arrived midnight). Problem was it was a
three hour line to speak to a representative. A rep did give out a flyer with an 800 number to
reschedule which I used and was pleased with even, though it took 30 minutes. Other passengers
tried to explain our delay was non weather related and we were assured a room. Basically we were
told to shut up and stand in line. I ended up sleeping on the floor. At 47 this is not fun
experience. On the return flight I guess we were running a little late so at the last minute the
pilot said there were about 30 passengers that needed to hustle to get to the next flight (didn't
specify destinations). I disembarked at gate 29, ran my rear to gate 46 lugging 50 lbs of bagage
and was told "we moved the plane to gate 30." They were waiting on me. I requested a courtesy cart
because I was winded and that bag was getting darn heavy and believe it or not I was told (by three
people) I better start running if I wanted to make the plane. When I got to the gate and asked why
I was not told of the change when I got off, the response was "get on the plane, I am shutting the
door". My guess would be Frontier needs to take a hard look at their hub.
FRONTIER AIRLINES review : 12 August 2008 : by Carol Alves
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Customer Rating : 4/5 | |
My first flight on Frontier from Orlando to Denver and then changed to Colorado Springs. No problems
on flight which was on time, seats were comfortable.
FRONTIER AIRLINES review : 29 July 2008 : by D Howard
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Customer Rating : 1/5 | |
Arrived at Fargo, ND airport this morning (7-27-08) for a nonstop, 6:35 am flight to Denver for a
concert in Denver later that night. I purchased tickets for both the flight and concert months ago.
I had a bad vibe as soon as I got in line as it was moving extremely slow and the flight status
board said something like "see attendant." Anyway the flight had been cancelled earlier that
morning due to insufficient crew. Who knows what the real reason was. Frontier had bumped some
people over to different airlines at the last minute but had failed to inform the customer,
including me. Very poor way of doing business! Stood in line for about 4 hours to get our expected
news that there were no more available flights with seats out of Fargo today but their were some to
Minneapolis/Denver tomorrow. Their computer said we had been moved over to United and were
unconfirmed and that flight had left earlier. Unbelievable! The consensus among the people in line
was that Frontier had officially cancelled their flight and had bumped a few to United and
Continental (which doesn't even fly out of Fargo) but did not inform us. Bottom line, by far the
very worst experience I've ever had with an airline or ANY company. I still have to fight for a
refund of my tickets and I just wasted a lot of money on tickets, rental, hotel, etc. Stay away
from Frontier!! I, along with numerous others in line this morning felt as if Frontier could care
less about us, which they very well showed!
FRONTIER AIRLINES review : 15 July 2008 : by Bruce Ford
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Customer Rating : 5/5 | |
I just returned from a business trip Tucson-Denver-Fargo-Denver-Tucson. Every flight on a new, clean
aircraft, on time, or a few minutes early. Staff were upbeat, friendly, and professional. I had
never flown a Q400 (Denver-Fargo-Denver) so was a little apprehensive about noise, but it was no
noisier than any jet. I fly about 100,000 miles per year, and I've never been disappointed at
Frontier. Denver airport is the easiest aiport of any I've transited.
FRONTIER AIRLINES review : 30 April 2008 : by Robert Lunny
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Customer Rating : 1/5 | |
Called Customer Service on 28 April. Was waiting to speak to a representative 73min. Had made a
reservation for seats by window and the next to it. vReservation came back with the seats all over
the cabin. Correction made and was told I had improperly requested my seats.
FRONTIER AIRLINES review : 28 April 2008 : by Manda Holton
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Customer Rating : 5/5 | |
One month Frontier had a sale and I decided to try it out - I am spoiled now. Not only do they have
tv monitors on the back of every seat, but you can watch tv shows and movies. I have a 5 year old so
this was golden. The headphones they have are great and the plane is not as loud as most. Seats are
spacious and you can assign your own seat before you fly. The only problem is they have gotten a bit
more pricey and wish they would not keep going so high is prices.
Frontier Airlines - by J Maas
5 April 2008 Customer Trip Rating : 
Frontier has recently began flying out of my city so being a frequent business flier, I decided to
give them a try. I am an elite flier on 2 other airlines and I have experienced better service on
the Frontier flights. One example of this was a recent flight I was on from Salt Lake City. I was
coming home, leaving Salt Lake and was put on standby for an earlier connection through Denver.
This left me only 30 minutes between flights. Everything would have been fine but the gate agent in
Salt Lake made an error which caused a 45 minute delay in take off. The crew made several
announcements that all connections would be made as they had called ahead to hold the planes. Even
mine, which was standby, was going to be OK. When we landed, the crew held the other passengers so
that we could get off the plane. Frontier had a motorized cart waiting to take me to the other end
of the terminal to catch my plane, which I did get on. I have been flying two of the major US
airlines frequently for 5 years and I have never had this kind of service. I am now a loyal
customer of Frontier.
Frontier Airlines - by J Bridges
2 April 2008 Customer Trip Rating :
I fly DEN-DCA (Washington National) about 5-8 times a year, and while the people at the check-in
counter in DC occasionally seem, at worst, disinterested, all other parts of the flight are a joy.
The folks working in Denver, from the check in counter to the plane, are friendly and do their jobs
well. The planes are new, clean, every seat has its own screen with DirecTV and a few movies to
choose from. I'm a frequent flier (they have a very generous program) so I get the TV for free, but
movies are about $8. I've been on several flights where the captain gave everyone free DirecTV for
a delay of only about 20 minutes.
Frontier Airlines - by D Paskin
19 February 2008 Customer Trip Rating : 
I am disabled, and have traveled extensively in the last few years. This was the worst airline I
used. The gate crew was rude or disorganized, always seemed to be running late on their duties, and
not paying attention to the customers (including their hub in Denver). Gates changed with no
previous announcement; gate agents would only show up when boarding was about to start. The pre-
boarding I always do, to ease entering the airplane, turned out to be post-boarding, including 10+
minutes waiting at the tunnel in Denver, in freezing temperatures. I was told by the stewardess who
was looking at me for all those minutes that she couldn't "leave the airplane to help; they
should've send someone else to do it." She then went on to call the gate crew about it, and promptly
return to her position, without helping. The ground crew was also disrespectful. One part of my
mobility device went missing between LAX and Denver, and all I heard from them was "Guess it got
lost somewhere." While the stewardesses on the first flight were nice, the ones on the second -
Denver to Fort Myers - seemed like they didn't want to be there at all. They'd do their jobs, and
promptly return to their seats, to do Sudoku or chat amongst themselves. I give you there were no
delays and the leg space on the seats was more than usual but, as far as customer service, this
company has a long way to go.
Frontier Airlines - by Annette Thomas
12 February 2008 Customer Trip Rating :
My children and I were flying to Oregon and the plane was delayed at the Denver airport due to bad
weather. My daughter has health issues and needed to eat, so we asked the flight attendent if we
could leave the plane for food. She went to the cockpit, spoke with the pilots, then returned after
a few minutes. Telling us that we couldn't leave the plane in case it was cleared for takeoff and
the plane couldn't fly without the co-pilot, he volunteered to go to the terminal to get my children
something to eat, even asking what they preferred. This, in all my years of extensive traveling, has
never happened. We were treated exceptionally well, as were the other passengers on this flight.
The crew was simply outstanding. Hats off to Frontier!
Frontier Airlines - by G Mazzone
27 January 2008 Customer Trip Rating :
Minneapolis to Rapid City twice a year on business. I have had to use Northwest, and this trip I
had the chance to experience Frontier. I was very impressed. The fare was $300 less than
Northwest, I did have to make a connection in Denver but to save my company $300 it was worth it.
Check in staff, gate agents, and flight crews did an outstanding job. My flights all on time making
connections in Denver was not a problem. Each seat has their own screen. Denver-Rapid City flights
on a commuter prop plane but again no complaints.
Frontier Airlines - by Jim Tipps
9 January 2008 Customer Trip Rating : 
Read some of the other reviews and must say that we were not on the same airline. Caught flight
from Tampa to Denver. Plane late getting to Tampa and delayed while turnaround, etc. Then late
arriving in Denver - waited for almost one hour until baggage hit pickup. One week later, flight
back to Tampa. Plane late arriving at gate at Denver. No one got off, dont know where plane was to
be late to gate. 40 minutes late getting to Tampa.
Frontier Airlines - by J Bettenhausen
12 November 2007 Customer Trip Rating :
It was my first time to fly Frontier Airlines and I was very impressed with the service. The crew went
above and beyond of what is required. Our Stewardess on Flt. 262 was great from Denver to OC.
Frontier Airlines - by Scott Sparks
1 November 2007 Customer Trip Rating :
Service was great, planes extremely clean, flight crew courteous. As soon as your drink was getting
low they asked if you would like some more. From now on, I will only fly Frontier.
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