Frontier Airlines Passenger Reviews and Frontier Airlines Customer Trip Reports

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

Frontier Airlines customer review :  29 August 2010 by Bruce Ford   (USA)

Tucson to Denver. I fly Frontier about 30 times per year. I have never had a flight cancelled, and rarely delayed due to mechanical issues. For generally much less than Southwest's business fare, on Frontier I get 5 extra inches of legroom in Stretch seating, free TV, a snack or meal (and they're pretty good), and a premium beverage. Their staff isn't always the most competent, but they're never rude, Denver Concourse A can be a madhouse, and on some routes than only have 1 or 2 flights per day.

Frontier Airlines customer review :  27 August 2010 by Stephen Sweet   (USA)

Anchorage to Atlanta via Denver roundtrip. Thanks to Delta/ASA I was lucky enough to spend the night in ATL because of a 3 hour ground hold at New Bern, NC. This caused me to miss my Frontier flight in ATL. Frontier staff went out of their way to not only find my luggage but helped me get a nice room at the Airport Hilton. I was more than pleased with the excellent service provided me but another Frontier passenger who also missed her flight. Kudos to Frontier and many thanks, you have impressed me once again.

Frontier Airlines customer review :  19 August 2010 by A Quist   (USA)

After reading some poor reviews, I was leery of flying Frontier (ticket was purchased for me by a family member). But after flying both Frontier and United over the weekend, I had to come online to report my experience. Frontier was perfect, in my experience. I flew out of Madison, WI, and appreciated the way in which the plane was boarded (unlike United, Frontier called first class, then persons with special needs, followed by families with young children, then the back half of the plane, followed by the front. My flight took off only 4 minutes past intended departure time. Crew was friendly and helpful. We were served beverages, plus 2 chocolate chip cookies. Frontier landed on schedule, and the connecting flight was just 1 gate away. We got off the plane, walked 20 feet to the next gate, and boarded within half an hour. Again, the second flight was great. You pay extra for a sandwich, but $6 is very reasonable. You can also pay for TV viewing, though you can watch for free if you watch what they play for you. It's only extra if you want the option to surf channels or watch a movie. Frontier provides a small screen on the back of each seat for personalized viewing. People need to realize that there are rules for a reason, such as getting to the airport an hour or more before a flight. Boarding takes place half an hour before flight times, and I don't wnt to have to wait because someone was too lazy to get to the airport on time.

Frontier Airlines customer review :  22 July 2010 by S Djakovic   (USA)

Rountrip SAN to PHL via MKE. We get to the airport an hour and a half early. Despite the internet saying the flight was on time there was a 4 hour delay for mechanical problems. The poorly trained staff then assumed that everyone was going to miss their connecting flights so started rebooking people onto new flights and handing out vouchers. Unfortunately it took them over 6 hours to get through the line of 200 people. Sowe sat in line for 6 hours without being told what was going on (everything we heard was hearsay from other customers). We finally get to the counter to be told that the our flight to MKE had already taken off. The staff were unprofessional and inefficient. So they gave us a voucher and booked us on a red eye flight through a different airline. Worst experience I've had with an airline.

Frontier Airlines customer review :  16 July 2010 by O Townsend   (USA)

Roundtrip MKE-SFO via Denver. Flight delays on 3 of the 4 legs of the trip. Staff lacked customer service skills; indifferent; uninvolved. A pity that Frontier is merging with Midwest airlines and destroying what was once considered a very reputable airline. Even the warm chocolate chip cookies could not atone for their dismal performance and service.

Frontier Airlines customer review :  12 July 2010 by V Blake   (USA)

This was our first time flying Frontier, and I would not recommend them. We booked in January for a July flight and paid the extra fee for assigned seats (classic). A few days before we were to leave, they called with a vastly different schedule and said the computer did it and we would have to take the new times/seats. I balked and pushed back and they switched it all back (it took 45 minutes and an escalated call). They gave me assigned seats, but on the last leg when we appeared at Denver, we had different seats. They stuck two of us in middle seats separated from each other. I noticed the people on either side of us had the cheaper non- assigned seats (they didn't get free tv). I was told at the gate that I should feel lucky I even had seats as they had over-booked and 6 people couldn't get out. I paid for assigned seats and didn't get them. They also lost our bags and we had to wait an hour in a passenger line to report them missing.

Frontier Airlines customer review :  1 July 2010 by B McGee   (USA)

Austin to Denver to Rapid City for two passengers. Bought tickets for non rockbottom prices six weeks in advance. Two days before flight am notified the flight times have been changed - all legs, arrival time goes from 9pm to midnight. Asked about other flight times, all booked at this late date of course. Asked how the changes are assigned, as I'd purchased my ticket well in advance. Agent didn't know - computer generated she thinks. Frontier used to be a dream to fly with before two years ago. I've flown Frontier several times over the last 1.5 years and always experience a flight change, delay, inconvenience and unhelpfulness. They treat you like you've done something wrong.

Frontier Airlines customer review :  21 June 2010 by Douglas Peterson   (Australia)

PDX to MSP and MSP to SFO, both via Denver. We found the ground staff to be very pleasant and helpful, the stewardesses efficient and no-nonsense types. They hadn't been to charm school but they knew their job. The aircraft seemed very new, A320/A318. Very clean. Prior to departure we were offered to check our carry-on luggage which we did and thus no hassles getting on or off.

Frontier Airlines customer review :  11 May 2010 by Stuart Allbaugh   (USA)

San Diego to Milwaukee 8th May. Arrived on time. All suitcases at Baggage claim at the same time I stepped up. Excellent!

Frontier Airlines customer review :  30 March 2010 by F Lasinski   (USA)

Flight initiated in Austin was 1 hr late. Due to a tight connection in Denver, I requested to be placed on the United flight which was on-time. The agent assured me that I would have 20 minutes to make my connection in Denver. After arriving in Denver in gate 4, the greeting agent advised that my Albuquerque flight was departing from gate 64. Arriving at gate 64, the flight had left. I stood in customer service line for 90 minutes. They placed me on a 5pm flight. The scheduled visit to Albuquerque was a day trip. Frontier refused a refund. Booking was through Expedia - their service is non-existent, but that is another issue.

Frontier Airlines customer review :  26 March 2010 by Dennis Kaffman   (USA)

BNA-DEN-SFO. This was our first experience flying Frontier and did not know what to expect. We usually get Delta with a connection out of ATL (and you know what to expect with them). We were concerned because we had a very short connection time in DEN and our luggage was ticketed straight through to HKG on SQ. Not only did BNA/DEN arrive early, but our bags made it onto HKG with us. New and well maintained aircraft itself, and competent agreeable flight attendants.

FRONTIER AIRLINES review :  20 March 2010 by L McGaughy   (USA)

Being a Denver Resident, Frontier has always been on the top of my list of carriers. I would say in the past 3 years, I’ve booked at least 20 flights. Never had a problem. Their planes are clean and updated, flight attendants are friendly. The fares are competitive. For those people complaining about all the fees, don’t purchase the economy ticket, purchase the Classic! It comes with free checked bags, free direct TV, and advanced seating. There is a $25 dollar difference! Why in the world would you pay per bag and entertainment at full pop? I’ll admit, I was a little turned off by Midwest stepping into the picture (only negative) which is why I’m catching my first Southwest flight (DEN-LAS-DEN) here in a few days to see what the hype is about.

FRONTIER AIRLINES review :  26 February 2010 by J Meir   (USA)

DFW-DIA-SEA, at first plane was going to be late at DFW for a weather delay, then they announced plane breakdown and a swap out of the airplane in Denver. The plane took off approx 2330 landed at DIA. We were given room tickets and bussed to Red Lion Inn Southeast in Denver 30+ minute ride each way - bedtime was close to 2am and up at 730am. Nice room close to showing it age - I got the breakfast buffet for 4 dollars cash. Just your basic buffet. eggs, bacon, ham and fruit; it filled the hole. Very long check in lines when I arrived at check in, I went to bag check in only checked in my bag (free). The rest of the time was waiting flight and rather uneventful after that - Seattle flight was uneventful a few minutes late too. I will never fly these guys again. Very poor service; lot of money for the extras, and they seem to be cattle herders.