Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3600 reviews
2/10
3 star Skytrax Rating
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1/10

"Avoid this airline by any means"

(United States)

Trip Verified | Avoid this airline by any means. They charge for everything & try to find ways to manipulate you. I paid for luggage & still paid another amount because it wasn’t dropped at a Frontier location. There was no Frontier at the gate they mentioned. I have seen others complaining too. In simple terms, save your $ by avoiding them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Atlanta
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I’ve ever flown"

(United States)

Trip Verified | Absolutely the worst airline I’ve ever flown. Disgusting customer service, 100$ for a checked back, worst seats hard as a rock and don’t lean back.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Seattle
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"by far the worst experience"

(United States)

Trip Verified |   This was by far the worst experience I have had as a traveler. The flight was delayed 4 times and each time no announcement was made or explanation given. When you do decide to go to the desk to see what options you have or what the delay maybe every Frontier Associate was rude, made the customers feel like we were bothering them and gave a different explanation to multiple different people. Once we finally boarded the plane the flight crew hung out for about 5-7 minutes chatting and laughing before closing the door for departure. As we begin to finally move in hopes that yay we might actually be leaving after sitting and waiting for 6-7 hours of new ETAS and no updates… then we are grounded due to weather. This was very disappointing and could have been better handled by your crew and staff. I literally heard a flight attendant or crew behind desk snap at a passenger because he simply wanted to know if a refund was available and he could be moved to another flight since it had been 4+ hours. Tips for improvement: it’s okay say to say we don’t know and we apologize. I didn’t hear that once today. We know it’s spring break but it’s the way you communicate and when you communicate that allow others to be heard even if there is nothing you can do. Align on customer service training and what best practices should be followed when a delay occurs. Ensure that updates are given otherwise all passengers are forced to listen to someone around them instead of knowing for sure what the actual issue is. Lastly and most importantly: treat others like you want to be treated. A lot of the staff seem pretty annoyed but the batter, eye rolling and profanity could have been minimized with announcements, a bit of emotional intelligence and accountability. I will never fly your company again unfortunately, I love a good nonstop flight. But for the $75 I paid for my bag being 4 pounds over 40, the lack of care from your staff and the fact that the plane has not taken off. It’s a no
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Las Vegas
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“did not want to hear me out”

(United States)

Trip Verified | Got to the gate and was told I had to pay for my personal bag. I then ask why because I had just paid for 2 checked bags and was told my personal bag was ok and I didn’t have to pay. After asking questions as to why I pay the $100 and afterward told you can not fly on this flight because of your attitude. I ask for a supervisor and takes her time getting to us then say what ever the counter says that what it is. I then ask why would you have me pay for a bag then say I can not fly. My kids was already in the flight. She states because I’m upset I had to pay for another bag. They are horrible and did not want to hear me out at all. This is the worst airline I have ever flown.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Baltimore
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"blind sided mid-trip"

(United States)

Trip Verified | I was on a transfer flight on the way to Ontario, CA from Las Vegas, NV coming from Houston, TX. When exiting the aircraft in Las Vegas for my connecting flight to Ontario (keep in mind, this was still the same plane at the same gate I exited. I unboarded and reboarded 10 minutes later) I had my personal bag and a basketball I was carrying from my previous flight. I was told at this time when I was reboarding that I couldn't take my ball on board unless I pay a carry on fee, which was odd because I wasn't told anything about this. I don't understand why I would have to pay more half way through a trip that was already paid for? I was not going to pay an extra $75+ for an item I was already cleared to carry before hand. I was extremely upset due to the fact that the basketball I had received was purchased at a Houston Rockets game and then was signed by one of their players, Boban Marjanović. So the value of that ball was irreplaceable for me. Extremely upsetting to be nickle and dimed. But to be blind sided mid-trip is ridiculous.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHouston to Ontario
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“not worth it if you value your time”

(United States)

Trip Verified | First time flying domestically in the US, made the mistake of choosing Frontier because it was cheapest. However, my first flight from MSP to DEN was delayed by 5 hours, causing me to miss my connection. I was rebooked onto a later connection (10 hours later) only to find that A) it was also delayed by over an hour (5:00 am departure to 6:00 am), and B) it turned out the rebooked flight was not checked in even though the app displayed otherwise. I was forced to pay a 25 dollar fee or not be allowed to board. It's just not worth it if you value your time. I should have taken the reviews more seriously , it's 1/2 out of 10 for a reason.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Dallas Fort-Worth via Denver
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience under this airline"

(United States)

Trip Verified | Worst experience under this airline and I refuse to ever fly with Frontier again. Showed up to airport within 2 hours of our flight departure time. Sat in line for an hour while they had one staff trying to check in 5 plus passengers and redirect those who had missed their flights. We ended up missing our flight because of lack of employees helping to push passengers through the check in process. 12 hours later and after several attempts to make other flights, we are finally taking the red eye home and will be home at 5:30 am. Long day and all due to a lack of organization and responsibility to your passengers trying to make it through the check in process. Never again! I’ll spend the extra $100 to go with an airline who has more employees to help!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Dallas Ft Worth
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no one at the check in desk"

(United States)

Trip Verified | Never again will I fly on this amateur unprofessional airline. I tried to check in one hour before my flight and there was no one at the check in desk. They all decided to leave at the same time to go to the gate. I missed my flight and the next one wasn’t for 2 day so I booked with United.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWashington to Denver
Date FlownMarch 2024
Ground Service 12345
Value For Money 12345
no
1/10

"This airline is the worst"

(United States)

Trip Verified | This airline is the worst. They nit pick every penny they can. Seats are worn out and like sitting on a piece of wood. They charge for everything. $65 for a small carry on bag, You pay for a glass of soda or pretzels. The seats do not recline. If you want to sit next to your wife or child. you Pay! Our set of seats had no windows. They a stuck us in the last row. No room if you are taller than 6ft you don't fit. No WI Fi.. no movie. No entertainment. We were late departing and arriving. This is not uncommon.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Cancun via Denver
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“my travel plans were ruined”

(United States)

Trip Verified | Zero stars. My flight was canceled at the last minute. This is when I discovered Frontier Airlines has no humans manning customer service. Only a bot chat on their website! It was a circular waste of 45 minutes. Through accident only, trial and error on their awful website, I rebooked another, not ideal flight. After waking up at 3am to get dressed and out of the house (husband was up and at it, too, to drive me to the airport), I got a Frontier text. My new flight was delayed 5 hours! Finally, at the airport 5 hours later, after sitting at the gate for an hour and a half, the gate agent reported another 2 hour delay! So here we all are, the whole lot of passengers, sitting for hours at this gate, all of us inconvenienced and sharing our stories with each other about just how bad Frontier has been since buying our tickets. Some of us, like me, were using Frontier for the first time. Spoiler alert: If you think you were going to fly for less than the cost at Delta, think again. Your roundtrip ticket that you bought initially for more than advertised? Seat not included. So Frontier must expect us to hold onto the wings and hang on tight! Also, unlike other airlines, they charge $70 extra for a carry on. You expect to pay for a checked bag, but a carry on? You're doing them a favor by packing lightly, and they charge you for that. My travel plans were ruined and I paid 6 times the price advertised when it was all over. If you want a reliable, easy flight, with very little hassle and no hidden charges... fly Delta! Because the Frontier leadership team is not only unavailable for comment, they are banking your money and probably laughing on a yacht somewhere in the Caribbean sipping champagne.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Denver
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no