Frontier Airlines Passenger Reviews and Frontier Airlines Customer Trip Reports

LIR (Costa Rica)-DEN-LAX. Sat on the runway in CR for a 1.5 hours, due to "paperwork issues". They wouldn't let us on our connecting flight (we made it 30 mins before departure) stating our luggage wouldn't make it on. They rebooked us to a United flight, who charged us for luggage. Not a pleasant experience - will never fly them again.

Flew round trip from Minneapolis to Las Vegas via Denver. Staff very friendly and the overall experience was fantastic. I recommend upgrading to Classic Plus - it is well worth the extra money!

Flew roundtrip from Denver to San Diego return to Denver. Staff were friendly, helping us with checking baggage. Boarding was easy, boarded early due to no carry on bags. Flight staff friendly and efficient trying to get everyone's carry on bags stored. Seats were comfortable and had plenty of room. The TV was good, had to pay for it but it was affordable. All of our bags made it to our destination. The return trip to Denver was just as pleasant, the plane not very full so attendants let us change seats.

ATL-DEN. Arrived on time, however the boarding ramp would not work so had to wait 30 min for technicians to fix it before we could exit the plane. On the return DEN-ATL we sat on the runway for an hour because the plane had a malfunction. Finally unloaded off the plane, just to be told to wait for another to arrive in 30 min. We arrive in ATL airport to find out the shuttles have been shut down for the night and that we would have to take buses to the baggage claim. Total delay 3 hours!

My flight from DCA-MKE was delayed 1.5 hrs. In MKE, my flight to DFW was cancelled due to the fact that they did not have any staff available. There were only 10 seats available on flights going to DFW for the next 2 days. Overall, the worst flying experience I have had. My first and last time using this carrier.

LAX-DEN-DTW. The flight was fine, on time, planes reasonably new and staff very friendly. You get a cookie and a drink for free and pay for other food onboard. Transfer in Denver was quick. My only gripe is their boarding procedure. Zone 1, 2 (for people with infants and small hand luggage), then a free for all. That means you might have issues fitting your inevitably oversized hand luggage in a bin as some less sociable people with big hand luggage will just board in zone 2.

Bought 2 tickets for my daughter and I to fly from Akron, Ohio to Provo, UT. Flight delayed in Akron, boarded an hour late and arrived in Denver 2 hours late with my connecting flight gone. Found a flight leaving for Salt Lake City in 30 mins. I went to the gate and the employee at the counter was able to get us onto that flight. Onboard we were served about 1 inch of warm water. When the gentleman beside me asked if he could have a full cup of water the flight attendant gave him a glare. I had to pay $85 for a taxi to get to my destination. I called Frontier's customer service to see if they could get me a return flight out of Salt Lake and they refused to even listen to my situation. They were very rude, telling me it was not their problem because I agreed to fly into Salt Lake City!

Milwaukee to Fort Lauderdale return a week later. On both flights the planes had problems with temperature control. Hot then cold, hot then cold. No radio plug ins or TV's, and only food item was a cookie. Would not recommend if you have other good options.

MSP-DEN-MCO return. TV was great for the kids, plenty of room and very punctual. Great affordable airline, total for the price was almost $100 cheaper than any other airline per ticket.

Atlanta, GA from Salt Lake City, UT via Denver, CO. Tickets were cheaper than other airlines. Flights left a little late due but arrived early. Aisles onboard are narrower than normal but seats are bigger. Each seat has a TV in the headrest. Flight attendants and ticketing agents the best I've dealt with.

HOU-DEN-HOU. Flight to Denver delayed almost 6 hours and we weren't notified until arrival at the airport. 50$ voucher that could only be used for future flight booking. Due to a snow storm, it took us 2 hrs to arrive at the airport instead of 30 mins. Only one flight per day to Houston - we ended up on the flight to San Antonio which was also 5 hrs delayed. The representative was rude, charged us 40$ for baggage. She claimed it's was her right to rebook our flight to San Antonio instead of Houston. The delayed flight to San Antonio made us miss the last bus to Houston and checked baggage took forever to be claimed.

DEN-HOU-DEN on E190. Frontier's Stretch seating has to be the best bargain in the US for comfortable seating on Embrear and Airbus airplanes. Classic Plus airfares are cheap given that they are fully refundable. Only problem is that their smaller planes don't have any inflight entertainment, though they do have WiFi access.

No concern for customers or customer service. I am 6 ft 2" and had booked an aisle seat. I am flying Milwaukee to Omaha on a CRJ or Embraer regional jet. I simply do not fit in window seats unless it is an exit row. I called customer service and was told they put you where they want to put you and the seat assignment I had asked for was simply a request they did not have to honor. They would not change my seat and gave me nothing but excuses.

On Sep 6 I booked three flights with Frontier. On Sep 13 they changed all 3 flights - and not just by a few minutes or hours as is common, but by 8 hours or more. When I called to explain my schedule wouldn't accommodate those times, it took an hour on the phone to get new flights, through a different airline, and Frontier wouldn't give me my miles. Then a month later they completely eliminated one of the changed flights. I had to call them again, talk to two different customer service representatives, for them to book a United flight operated through US Air. I had to wait two days to get a confirmation number, which required me calling United. After talking to United for a confirmation number, I had to call US Air to get my seats scheduled, and they told me the ticket was not "in order". So I had to call back Frontier, and talk to a manager. She contacted US Air and supposedly got it fixed - we'll see. The whole process took almost eight hours to complete, and after making two separate calls to complain to two managers all I got was a $50 voucher. I understand changes happen to airlines, but I've never seen so many drastic changes occur in so short a period, with so many complicated procedures to get it fixed. I have accumulated 14 emails and 6 phone calls to get three flights from them. Ridiculous. Avoid Frontier at all costs, or expect major hassles.

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