FRONTIER AIRLINES review : 30 April 2008 : by Robert Lunny

Customer Rating : 1/5

Called Customer Service on 28 April. Was waiting to speak to a representative 73min. Had made a reservation for seats by window and the next to it. vReservation came back with the seats all over the cabin. Correction made and was told I had improperly requested my seats.

FRONTIER AIRLINES review : 28 April 2008 : by Manda Holton

Customer Rating : 5/5

One month Frontier had a sale and I decided to try it out - I am spoiled now. Not only do they have tv monitors on the back of every seat, but you can watch tv shows and movies. I have a 5 year old so this was golden. The headphones they have are great and the plane is not as loud as most. Seats are spacious and you can assign your own seat before you fly. The only problem is they have gotten a bit more pricey and wish they would not keep going so high is prices.

Frontier Airlines - by J Maas

5 April 2008  Customer Trip Rating :

Frontier has recently began flying out of my city so being a frequent business flier, I decided to give them a try. I am an elite flier on 2 other airlines and I have experienced better service on the Frontier flights. One example of this was a recent flight I was on from Salt Lake City. I was coming home, leaving Salt Lake and was put on standby for an earlier connection through Denver. This left me only 30 minutes between flights. Everything would have been fine but the gate agent in Salt Lake made an error which caused a 45 minute delay in take off. The crew made several announcements that all connections would be made as they had called ahead to hold the planes. Even mine, which was standby, was going to be OK. When we landed, the crew held the other passengers so that we could get off the plane. Frontier had a motorized cart waiting to take me to the other end of the terminal to catch my plane, which I did get on. I have been flying two of the major US airlines frequently for 5 years and I have never had this kind of service. I am now a loyal customer of Frontier.

Frontier Airlines - by J Bridges

2 April 2008  Customer Trip Rating :

I fly DEN-DCA (Washington National) about 5-8 times a year, and while the people at the check-in counter in DC occasionally seem, at worst, disinterested, all other parts of the flight are a joy. The folks working in Denver, from the check in counter to the plane, are friendly and do their jobs well. The planes are new, clean, every seat has its own screen with DirecTV and a few movies to choose from. I'm a frequent flier (they have a very generous program) so I get the TV for free, but movies are about $8. I've been on several flights where the captain gave everyone free DirecTV for a delay of only about 20 minutes.

Frontier Airlines - by D Paskin

19 February 2008  Customer Trip Rating :

I am disabled, and have traveled extensively in the last few years. This was the worst airline I used. The gate crew was rude or disorganized, always seemed to be running late on their duties, and not paying attention to the customers (including their hub in Denver). Gates changed with no previous announcement; gate agents would only show up when boarding was about to start. The pre- boarding I always do, to ease entering the airplane, turned out to be post-boarding, including 10+ minutes waiting at the tunnel in Denver, in freezing temperatures. I was told by the stewardess who was looking at me for all those minutes that she couldn't "leave the airplane to help; they should've send someone else to do it." She then went on to call the gate crew about it, and promptly return to her position, without helping. The ground crew was also disrespectful. One part of my mobility device went missing between LAX and Denver, and all I heard from them was "Guess it got lost somewhere." While the stewardesses on the first flight were nice, the ones on the second - Denver to Fort Myers - seemed like they didn't want to be there at all. They'd do their jobs, and promptly return to their seats, to do Sudoku or chat amongst themselves. I give you there were no delays and the leg space on the seats was more than usual but, as far as customer service, this company has a long way to go.

Frontier Airlines - by Annette Thomas

12 February 2008  Customer Trip Rating :

My children and I were flying to Oregon and the plane was delayed at the Denver airport due to bad weather. My daughter has health issues and needed to eat, so we asked the flight attendent if we could leave the plane for food. She went to the cockpit, spoke with the pilots, then returned after a few minutes. Telling us that we couldn't leave the plane in case it was cleared for takeoff and the plane couldn't fly without the co-pilot, he volunteered to go to the terminal to get my children something to eat, even asking what they preferred. This, in all my years of extensive traveling, has never happened. We were treated exceptionally well, as were the other passengers on this flight. The crew was simply outstanding. Hats off to Frontier!

Frontier Airlines - by G Mazzone

27 January 2008  Customer Trip Rating :

Minneapolis to Rapid City twice a year on business. I have had to use Northwest, and this trip I had the chance to experience Frontier. I was very impressed. The fare was $300 less than Northwest, I did have to make a connection in Denver but to save my company $300 it was worth it. Check in staff, gate agents, and flight crews did an outstanding job. My flights all on time making connections in Denver was not a problem. Each seat has their own screen. Denver-Rapid City flights on a commuter prop plane but again no complaints.

Frontier Airlines - by Jim Tipps

9 January 2008  Customer Trip Rating :

Read some of the other reviews and must say that we were not on the same airline. Caught flight from Tampa to Denver. Plane late getting to Tampa and delayed while turnaround, etc. Then late arriving in Denver - waited for almost one hour until baggage hit pickup. One week later, flight back to Tampa. Plane late arriving at gate at Denver. No one got off, dont know where plane was to be late to gate. 40 minutes late getting to Tampa.

Frontier Airlines - by J Bettenhausen

12 November 2007  Customer Trip Rating :

It was my first time to fly Frontier Airlines and I was very impressed with the service. The crew went above and beyond of what is required. Our Stewardess on Flt. 262 was great from Denver to OC.

Frontier Airlines - by Scott Sparks

1 November 2007  Customer Trip Rating :

Service was great, planes extremely clean, flight crew courteous. As soon as your drink was getting low they asked if you would like some more. From now on, I will only fly Frontier.

Frontier Airlines - by Stephen Sweet

11 October 2007  Customer Trip Rating :

Flown Frontier three times in the past four months from Anchorage to points south. Flights were on time with outstanding crews and great service. It seems that there is a chance that they will return to Anchorage in March 08 and this time stay for year round service to Denver. I only hope that they return here with at least two flights a day, not the one red eye.

Frontier Airlines - by M Garcia

18 September 2007  Customer Trip Rating :

AUS-DEN. A319. Having never flown Frontier before, I was very impressed. Continental rebooked us on Frontier at the last minute due to a Ground Stop at IAH, which threw the original itinerary out-of whack. With 2 infants in tow, my wife and I raced to the Frontier gate since they were nearing the end of the boarding process. The Frontier gate agent was very friendly, and told us to relax while he printed our boarding passes. I inquired about the possibility of getting at least 1 aisle seat, since with 2 infants, it would be easier to get up and got to the lavs if needed. The agent did one better and gave us a bulkhead row - the entire left side of Row 1 (seats A-B-C), even though the infants were supposed to be sitting on our laps. On board, the service was friendly and efficient. Free headphones and $5 for Direct TV or you can watch the Route Map for free - good entertainment for infants. Seat pitch was excellent - 33", and the A319 overall was clean and modern. Flight attendant even offered us tips on where to eat in DEN with 2 infants, as our layover would be 4 hours.

Frontier Airlines - by J Earley

9 August 2007  Customer Trip Rating :

Since Denver is the hub for Frontier, I'm fortunate that I can use them for most of my travel. Their EarlyReturns program is very generous too! I flew my whole family to SFO with my miles, with no hassles. And with 18 month-old twins, the staff was outstanding - very helpful and engaging - good luck experiencing that on other airlines. For a low cost air carrrier, Frontier lives up to its slogan "A whole different animal".

Frontier Airlines - by G Davis

13 July 2007  Customer Trip Rating :

DEN-LAX Airbus A319. If you haven't flown Frontier before you must give them a try. The seat pitch is about 33 inches, satellite TV at every seat for $5 (and a free channel that shows the flight's progress), the planes are new and clean, and they have great customer service. I am an elite member on two other airlines, but prefer to fly Frontier whenever I can.

Frontier Airlines - by Stephen Sweet

4 May 2007   Customer Trip Rating : n/a

I have flown Frontier numerous times in the past five years and have yet to be disappointed with their quality service. The aircraft are new, clean and the service is wonderful. It reminds me of how flying should be! The flight crews I have dealt with are professional and actually care about the customers.

Frontier Airlines - by Sharon Krogh

1 March 2007   Customer Trip Rating : n/a

We love your Frontier, and have had some really nice trips. But, the website stinks! I have been trying to get a boarding pass for 30 minutes. I can't even get the website up.

Frontier Airlines - by Gregg Hillier

26 August 2006

PDX-TUL via DEN. The PDX-DEN flight was packed as tight as a sardine can but FA's still managed 2 drink services and offered chips and pretzels. Movie Channel on the Direct TV was broken so they left the other channels in the "free" mode - a very nice touch. Flight left PDX and arrived in DEN on schedule. DEN-TUL flight on a nearly empty CRJ with leather seats and great FA's again offered two drink services on a one hour flight. Flight left DEN 30 minutes late but arrived in TUL only a few minutes behind schedule. Great job Frontier - you truly are "a different kind of animal."

Frontier Airlines - by Chris Gains

12 August 2006

I don't usually bother to write comments about airlines, because they are usually consistently bad. However, frontier airlines deserves to be credited for their service. The directv service is so simple yet an absolute blessing. It makes time fly regardless of how little leg room you have. Although the leg room on frontier airlines is average to above average. The employees are also very nice, and make the trip enjoyable, which is a word I thought I would never use to describe a plane trip. I am fortunate enough to live in Denver and I fly only frontier unless they don't fly there. On my last flight from Denver to Reno I was watching the Game Show Network and watching Press Your Luck, no Whammies!

Frontier Airlines - by Dennis Dahill

18 July 2006

This year, I flew the exact same flight I took a year ago on Independence Air, which folded in January. Frontier won over three other low cost carriers because of their ease of booking flights, destinations, punctuality, and most importantly, their low fares. My flight from Orlando, FL to San Jose, CA was comfortable, and I really liked the Direct TV, which made the flight time pass by quickly. My only recommendations for improvement would be a little more attention to cabin cleanliness, and oh yes, those hot towels near the end of the flight (like Independence did). I highly recommend Frontier to anyone looking for low air fares to a wide variety of destinations, especially if you're flying across the country.

Frontier Airlines - by Stephen Sweet

1 July 2006

Flew with my daughter from ANC to DEN RT over the weekend to catch some baseball games. Excellent airline with caring employees. Flights with Frontier remind me of how airlines used to be 25-35 years ago. Frontier aircraft are new Air Bus 318's and 319's, quite comfortable with 33 inches of legroom, great tv's and decent food, (wraps, chips). They only have one flight per day up to ANC and wish they had more. Planes were full both ways. I spoke with a number of people on board and they were impressed with the service. This airline deserves its 4 Star rating!

Frontier Airlines - by Brett Sebree

12 June 2006

A pleasant addition to business class travel, and to the family going on a vacation. The staff is first class, not only on the ground but in the air as well. Give them a try and see for yourself. The Airbus aircraft with the TV monitors in the headrest seem to make the flight a little shorter.

Frontier Airlines - by Dinev Ivanov

10 June 2006

IND-SAN-IND. Very reasonable price, new A318 Aircraft, friendly staff, no major delays. Excellent Frequent Flyer program, although they don't participate in major alliances. Although I was a bit sceptical they proved to be an excellent low-cost airline.

Frontier Airlines - by Lynne Grant

30 April 2006

What a wonderful surprise! I flew from Chicago/Midway to Sacramento and back (changing planes in Denver). Comfortable seats on new planes (A318 & A319), great service on the ground and in the air. All segments on time. A very pleasant experience!

Frontier Airlines - by Simon Briggs

20 April 2006

BWI-DEN-LAS return. ALL flights were on time or early. Frontier is a low cost carrier, but it is not the same as other airlines, Southwest for example. You can watch TV for $5 (headphones are available on the jetway prior to boarding or you can use your own) and each passenger is assigned a seat. The flight attendants were professional and willing to help. I flew from Denver to BWI overnight and we were served warm cookies and milk! A nice touch.

Frontier Airlines - by Greg Nishihira

28 February 2006

SAN-DEN-SAN. Don't be fooled by the whimsical animals that adorn each tail, as Frontier is all business in doing what one would expect from an airline - gets you from A to B safely, on time, and in new planes. The 2 hr flight goes by quickly with in seat Direct TV. A better value for the money on longer haul flights as there is a $5 charge per flight segment. Courteous check in agents and flight crew. No cattle calls when boarding - a la Southwest. As a LCC Frontier doesn't pretend to be something it is not. It's ironic that an airline that doesn't have First Class seams to do everything "First Class".

Frontier Airlines - by Brian Andersen

1 November 2005

DEN-DCA-DEN. An impressive airline. Frontier was the only airline offering nonstop flights to Reagan National, and their fares were very low. Considering how often I miss my connecting flights due to mechanical problems and weather, choosing a nonstop flight is a no- brainer. When I made my initial reservation, they had no aisle seats available, but on each flight they gave me aisle seats the day of the flight. On the outbound flight, they gave everyone the Direct-TV for free (there is NBC, but no CBS or ABC; what's up with that?). Regarding their snack service, they give everyone a full can of soda/juice (and seconds), rather than a half-can or less that the legacy carriers such as American serve. Flights arrived on time, and all personnel were friendly and courteous. The Airbus was an impressive plane, with good seat spacing, headroom, and aisle indicators that show if the lavatory is vacant (nice). With Southwest coming to Denver, they may have problems competing with Frontier's assigned seating, seat-back TVs, and newer planes with wider seats and better seat pitches/reclining capability. Southwest at a minimum had better start offering assigned seating. I would fly Frontier any day over Southwest.

Frontier Airlines - by Adrian van der Wel

9 October 2005

SFO-DEN-SFO. My first experience on Frontier and it won't be my last if this trip was any indication of this airline's quality and service. Pleasant gate staff, clean and new aircraft (Airbus 319's), attentive flight crew, comforable seats and the most amazing thing: I could actually stand up in the lavatory! (Being about 6'4" the space in the Airbus lavs is remarkable and most welcome.) I've been a long time Southwest customer, a new JetBlue customer and Frontier blends very good things from both carriers. They have DirectTV in each seat back but charge for it unlike JetBlue. However, I prefer to read on flights and the overhead lighting was new, clear, bright and adjustable -- a small but nice innovation over older fixed-light aircraft. Lastly, their setup in the (relatively new) Denver airport is convenient and well- organized. A good airport to make connections in. If I have any complaints it's only that they don't fly to a lot of the places I'd like to go.

Frontier Airlines - by Steve Morgan

19 August 2005

I had purchased roundtrip tickets on Travelocity. One way on Frontier and returning on America West. Both had major schedules changes and Travelocity did not notify me, so I showed up too late for each departure. Frontier apologized that I was not notified, put me on the next flight, and gave me a meal voucher since I had to wait several hours. America West blamed me for not reconfirming the times, offered no apology, and charged me $100 for changing flights.. Guess which airline I'll choose next time?

Frontier Airlines - by Robert Samson

6 April 2005

DEN-IAH return. Friendly agent at check-in at DIA and the lines weren't too long. The boarding area at Concourse A was very crowded with no seats available for some of the passengers (though the flight itself wasn't very full). The aircraft was clean, the FA's friendly and efficient, the snacks ok, and the DirectTV system would come in handy for a longer flight - $5 for a short flight seems too much to pay though. Return leg was less pleasant - grumpy check in agent at IAH, dirty plane (stained carpets, uncollected trash) and most surprising surly FA's. However, overall I would still rate Frontier above other major carriers - better service and usually (but not always) fares that are a bit cheaper.

Frontier Airlines - by W Pierson

22 March 2005

SFO-DEN-SFO last week. I had never flown on Frontier (I tend to use Delta or Air France for all domestic and international travel) and I was impressed. The Airbus plane was quite new compared to anything that Delta has on domestic routes. Good comfort. They do charge $5 for TV, but since the credit card scanners were broken on one flight they gave it for free to everyone on board. The snack service was outstanding, with repeated offers for second cans (not just a single cup that 's 80% ice) of soft drinks and seconds (if wanted) on crisps. Cabin staff were quite friendly and efficient. On time despite some lousy weather in Denver. It's a better product (and cheaper for this route) than Delta.

Frontier Airlines - by Y Kadri

5 March 2005

LGA-DEN-LAS-DEN-LGA. Outbound was ontime. Aircraft was an A319-100. Was a little messy inside. They need to maintain their aircrafts more. FA's are very nice, and pleasant, service is superb. However, to pay $5 for DirecTV is a bit awkward. At least Jetblue gives it for free.

Frontier Airlines - by Bill Ford

19 August 2004

I fly from Tucson, Arizona to various locations regularly. I find Frontier to be on time, generally, and provide pleasant service. Frontier at Tucson Airport has a couple of really efficient, older, employees, and some twenty-something not too efficient employees who seem to be kind of befuddled. Overall, a much better experience than much of the competition.

Frontier Airlines - by Nic Carver

18 July 2004

Not a recent flight, but a flight so good that Frontier deserve a mention. Sparkling new airbus, great stewards and a free drink as well as on time departure. Flight was between Las Vegas and Denver and the overall experience of Frontier was great.

Frontier Airlines - by George Bosse

27 May 2004

I fly these guys occasionally to Denver and have to say they are pretty good. Certainly in close running with Jet blue (not because of Direct TV), but more the airbus aircraft, efficient and genuine customer service. I recommend them to people regularly.

Frontier Airlines - by Jeanne Hayes

1 May 2004

I fly about three times a month, mostly from Denver to New York LaGuardia. While a former 1K flier on United, I now split my trips between United and Frontier. I find the Frontier flight attendants to be consistently kind, and, occasionally, funny. They seem far more service-oriented and do not patronize passengers, esp. naive ones, as United FA's are wont to do. Frontier departs from LaGuardia more promptly than United (different area?), their planes are newer and DirectTV is a great addition. I'm really happy that we have this choice in Denver.

Frontier Airlines - by Trevor Pendley

27 February 2004

I recently flew Frontier's exclusive nonstop between Washington National and Denver. It was my first time on Frontier, and it was truly impressive! Each of their staff was friendly and helpful, the A319 was new, beautiful, and unusually comfortable (with greater seat pitch than most full-fare carriers), and decent food served during the flight (a Thai chicken wrap with chips). The flight crew even went through the cabin no less then three times offering water and beverage refills to everyone. For a low-fare carrier, this was definitely not low-frills service. Frontier has earned a new customer for my travel between Washington and Denver.

Frontier Airlines - by John Bowman

22 January 2004

I opted to try Frontier's non-stop service from Tampa to Denver. Wow, was I surprised. New aircraft, comfortable seats, clean inside and out, Direct TV on each seat and a meal on every flight over 90 minutes. The ground and inflight crews were very nice and it brought back to mind how flying used to be. I will definitely fly Frontier again. Only suggestion, start building an east coast route system.

Frontier Airlines - by James Ignacek

21 January 2004

I live and work in Chicago but have relatives all over the country, especially in the Western U.S. I have flown many carriers and for westbound flights out of Chicago, Frontier has proven to be an excellent choice. Their frequent flyer program, Early Returns, is very generous with a roundtrip earned at only 15,000 miles. Their fleet is being centered around the A318 and A319. Most of their flights are on these aircraft. They are brand new, modern and spacious. Each seat is equipped with Direct TV and can be accessed for $5 per flight segment. This is a small price to pay to tune out the world around you and helps to speed the experience along. The Frontier staff is generally friendly and efficient but I've learned to expect delays on Friday and Sunday evening peak travel periods. However, the airline is very good at accepting blame for delays and has frequently offered free video and free drinks on flights delays of 1 hour. I would recommend Frontier to anyone seeking a low fare and willing to try a new airline. Their connections are good and the airline is aware of the value of connecting passengers. Frontier has just opened a "mini hub" out of LAX and will serve the central U.S. nonstop on three routes. I believe this small, profitable and relatively new airline will be around for years to come.

Frontier Airlines - by Jim Andrews

24 October 2003

My son and I recently flew round trip from Phoenix to Denver on Frontier. As a former airline employee, I am very careful about aircraft selection and will travel different times of the day to avoid older planes. The flight from Phoenix to Denver was pleasant on a B-737-300 and uneventful. The Phoenix ground staff was also pleasant and we departed on time. The return flight from Denver was also supposed to be a B737-300, however, they switched to a B737-100 and the tail number ended in a W meaning it was an old Western Airlines 737. The interior, although remodeled, was old and very unstable in minor turbulence, not bad for a 30plus year old aircraft. The Denver employees were rude and uncaring and very unprofessional in appearance. makes me glad I no longer work in the industry. The next trip will probably be on America West!

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