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Frontier Airlines customer review :  25 July 2011 by Chirag Mehta   (USA)

I am about to travel from Dallas to Denver. I could not add my infant child to the reservation when I booked online, I was instructed to call the customer care number to get that done. I have been calling customer care for the last 7 days, every time I get more than 1 hr of approximate wait time. Today I decided to hang on as the sweet automated tone on the call mentioned 30 mins wait time. It took me 1 hr to get the Agent on the line. I was hoping at least a warm response after such a long wait but there was that non-responsive, monotonous tone. Agent seemed to be in a hurry to complete my request and hung up the phone immediately after taking my request without confirming any of the other details. So far, a bit disappointed with customer service. Hope the flight is good enough to change my opinion.

Frontier Airlines customer review :  4 July 2011 by Stephen Sweet   (USA)

Returned this past week after another series of trips with Frontier. I flew to DEN from ANC and on to SLC. Then to SMF from DEN and returned to DEN and back up to ANC. All flights were fine, good crews, clean aircraft, on time and overall a pretty good value for the money. Frontier is my first choice when heading out of the Greatland to the Lower 48. I only wish they would fly up here daily throughout the year. We Alaskans would fill the planes to and from Denver.

Frontier Airlines customer review :  30 June 2011 by K Westendorf   (USA)

I have been a long-time customer of Frontier Airlines and have been very pleased with about 98% of my experiences. I started flying them with my old job in Denver because they always had the best rates and flew to the cities we needed. When I moved out of state, they continued to be my preferred airline getting back to Denver. Phoenix has 4 different airlines that fly to and from Denver, but Frontier is always first one my list. First, ticket prices are the same amongst all 4 carriers. But Frontier has television! Yeah, it's $6, but I'd rather pay that than be bored out of my mind like on other flights.

Frontier Airlines customer review :  19 May 2011 by Bob Bean   (USA)

Horrible, ruined my vacation. Plane had problem and they could not get part for six hours. No substitute plane. Computers at gate did not work and service personnel had to use their personal cell phones to explore other options It took one hour to help three people. Will never fly Frontier again. Staff was friendly though.

Frontier Airlines customer review :  8 May 2011 by M Beard   (USA)

SLC-DEN-PDX first time flying Frontier and I was reasonably impressed. I fly often on many 'no frills' airlines so Frontier was about as good as can be expected and then some. The flight attendants were patient with everyone, entertainment was bad but that's expected, and I loved the warm cookie.

Frontier Airlines customer review :  5 May 2011 by D Jemming   (USA)

Salt Lake to Atlanta and back. The charge of $6.00 just to watch 20 or so channels on the TV is ridiculous. I would estimate that 95% don't watch because of the charge. What a public relations winner if Frontier would drop this charge.

Frontier Airlines customer review :  2 May 2011 by K O'Neill   (USA)

LAX to Costa Rica with a connection in Denver. Not really thrilled with the process. On both flights to and from Denver to Costa Rica (over 5 hours), we were served soda (once) and when I asked to purchase sandwiches for my family, they did not have any in stock and only had salty snacks which I did purchase for $3 a bag. You have to pay $6 to use the inflight tv and the seats are closely packed to one another. The boarding process is odd - if you are carrying on bags for storage in the overhead compartment, you board last. If the bags don't fit they will check them at the gate (I do not believe they charge baggage fee at the gate so that is one way to get around the $20 charge per bag.) On a positive note, the flight attendants were nice, the gate agents were nice and we got home safely. I just think Jet Blue and Southwest do a much better job treating their passengers.

Frontier Airlines customer review :  4 April 2011 by N Tran   (USA)

Colorado to Minneapolis. Flight attendant referred to me as "Hey!" instead of politely calling me "ma'am" or "Miss" when I placed my carry-on in a bin about 4 seats from where I was seated. I did this because there was no room to put my suitcase where I was seated. I realize flight attendants have it "bad" at times, but that does not call for being ill- mannered and just plain rude. Everyone on the flight is a paying customer, and the flight attendants being in the service industry have no right to treat paying customers with disrespect.

Frontier Airlines customer review :  28 March 2011 by R Cross   (USA)

Just recently flew Frontier from Denver to Cancun. To say the least the experience was not a good one. Bought the tickets 6 months early and also at one point had seats picked out, but came to find out that when I went to pre-check in was told that I had to wait to find out what seats we had when we got to the airport. When we arrived we found that the seats where spread all over the plane. Not very conducive to a family vacation. We were told that we could sit together for the low price of $40.00 per seat. Can anybody see a shake down when they see one. It's a sad day in America when a supposed Industry leader resorts to underhanded methods to con people out of more money. 2 other families flew with us and had similar experiences going and coming back from Cancun.

Frontier Airlines customer review :  27 March 2011 by Michele Miller   (USA)

Frontier Airlines ruined a family vacation that we had booked last October from DIA to Washington, DC and travelling with family connecting on the same flight from Salt Lake City. Because we only reserved economy tickets, we were not able to get seat assignments until we checked in at the airport, even though I also checked in online that morning. The plane was overbooked, so by the time we got to DIA three hours before the flight, they only had one seat available. My 14-year old son used the ticket, which was a mistake because he was a minor and not able to check into our hotel in DC by himself. My daughter and I got involuntary bumps to a United flight the next day. For the flight home I reluctantly paid the extra $50 per seat to make sure we got on together. I will never fly Frontier again.

Frontier Airlines customer review :  21 March 2011 by Stephen Sweet   (USA)

Seattle-Denver-Branson then Orlando-Denve-Seattle. Frontier again did a fine job with great employees throughout. We would have done the entire trip on Frontier out of Anchorage but Frontier only flies up here May-Oct. We used AK Air and AirTran as well and had no complaints. I keep hoping that Frontier will decide to fly up here throughout the year as I am sure their nightly redeye would be full.

Frontier Airlines customer review :  16 March 2011 by E Bjorling   (USA)

Roundtrip Milwaukee to Ft. Myers. We were upgraded without additional charge to more legroom so our daughter could have some more room, flight attendants were outstanding. We were offered a row that was empty so that our daughter could stretch out. Aside from being accomodating, they were friendly and quite funny. So much of the fun has left air travel and it's refreshing that an airline is actually trying to inject some back in. This was our first trip as a family and we were a bit frazzled with the little one and all that she comes with and the agent was a huge help. She checked our car seat and larger carry-on free of charge so we didn't have to lug it through security.

Frontier Airlines customer review :  3 March 2011 by P McDonnell   (USA)

I was scheduled to fly round trip from MSE-MKE-BOS during the blizzards the first week of February 2011. The day I was due to depart was supposed to be the worst day of the blizzards, so I called Frontier to reschedule. The customer service rep I spoke with was very helpful, and booked me onto a flight next morning at no additional charge, and even gave me an exit row seat. Even though I rescheduled my flight, the weather that day was still not great, and my two flights were delayed briefly due to the weather. The staff were all very considerate and patient, and kept everyone informed. The gave us free TV on the flight to make up for it. Overall, I was impressed with how smoothly it went rescheduling flights, and flying during very bad weather. All the Frontier staff was very polite, friendly, helpful and patient.

Frontier Airlines customer review :  22 January 2011 by Stuart Walker   (Australia)

LAX to Denver. I booked the flight through Priceline and was not aware of the additional fees at the airport for baggage - $20 per checked bag. Check in was however quick and easy. Flight departed a little late as a passenger managed to get on without a ticket. I think there was more seat room than on Australian low cost airlines. Denver airport is enormous but very easy to find you way around. There was a long wait for baggage to arrive for collection.

Frontier Airlines customer review :  10 January 2011 by J Fast   (USA)

I have flown Frontier now three times from Tucson to Denver. The cost of the flight is reasonable enough but the big issue is that their way of boarding the plane is the most idiotic that I have ever seen. As an example when I left Denver to Tucson on Friday PM, the flight was scheduled to depart at 920pm. We started to board about 845pm and it took almost 45 minutes to board the plane. They let people check bags for free at the gates and if you fly economy it costs you $20. Not quite fair. The gate agents tell you when to board with specifications that if you have an item that you can fit under your seat you can board early. However the gate agents don't enforce this policy and its just a mad rush. All in all, this is just another very average airline that is not real customer friendly and is not on time a lot because of the boarding delays.

Frontier Airlines customer review :  18 November 2010 by Tom Martin   (USA)

DEN-DFW-LGB/LAX-DEN-DFW. All the planes new and very comfortable. For a carrier that differentiates itself from other carriers, I was disappointed that my experience was very similar to flying AA. DFW-DEN we only received one drink service, and flight attendants sat in the last row reading the newspaper - I never got a refill of coffee! DEN-LGB flight was a little different, flight attendants came by three times to provide drinks/refills. When I checked in at LAX, I was the only pax at the counter and there were three ticket agents there. Not one of them said 'hi' or even acknowledged I was there. LAX-DEN and DEN-DFW were must better and the service I was expecting from Frontier Airlines. I would fly Frontier Airlines again - good value for the money. The best thing they did was allow Economy tickets to make seat assignments at booking. New Airbus and E-190, and plenty of seat width, DEN easy to navigate, and not a mega hub like MSP or ORD. FAs didn't always smile, but weren't rude - got the job done.

Frontier Airlines customer review :  29 October 2010 by S Boekestein   (Canada)

Very disappointed not allowed to pick a seat and ended up in between 2 very large people on a full plane, not impressed, could not wait for the flight to end. I don't suppose there is a solution, you cant know this beforehand - other airlines allow seat selection with online checkin!

Frontier Airlines customer review :  28 October 2010 by A Krause   (USA)

Being officially labeled a "passenger of size" by the airlines (which I certainly resent), I hunted diligently for an accommodating airline before booking my flight. The representative at Frontier was the most flexible and kind that I had encountered. She gave me seat dimensions (almost 18" wide, which is practically unheard of nowadays!) and was very helpful with my options. Because of the size of the seats, I easily fit into one and did not have to make any other special accommodation other than requesting a seatbelt extender. The actual flights were very pleasant and all of the staff was kind. The stretch seating upgrade was absolutely worth the price too. I was practically fully reclined my entire trip and I felt like I was in first class! The Classic ticket was the best value and I could not have been more pleased with my experience.

Frontier Airlines customer review :  27 October 2010 by A Lange   (USA)

I have never left an online review for everyone to read. But I feel that if anyone looks at reviews before booking, then I want this to be known. When you book a flight, and take time off, you never think there would be any reason to change your ticket. But things happen that we least expect. My daughter, who used Frontier Airlines, and I who used another airline, made reservations to visit my mom. All of us live in different states. Unexpectedly, my mom passed away 14 days before we were to fly out. My airline changed my reservation because of "Bereavement" and waived all fees and were very caring, actually they were outstanding. My daughter called Frontier Airlines to also change her reservation. She said Frontier Airlines didn't seem to care, and wouldn't use bereavement to make her changes. Frontier also didn't waive any fees so the cost to change flights was so much more for her. I was really shocked about that, so I called Frontier Airlines and talked to their Customer Relations Dept and received the same treatment as she did. It's something how different airlines can treat their customers so differently. Maybe if enough people will let them know about their experiences, they will make some changes. Until then, I will not book any flights with Frontier Airlines.

Frontier Airlines customer review :  16 October 2010 by C Quinlan   (USA)

Carry-on luggage - they make it such a procedure. On my trip to Denver they made a big deal about there being too much carry on luggage and asking people to check it - but they wait until they are about to board. Then they let people that fly without carry on luggage on first, then military, then babies - it was never ending. I didn't even have a carry on suitcase, just a laptop that counted as extra baggage so I had to board with the last group. Isn't the point to have the people board the plane in the back first - so things will go quicker. It took forever to board. Plus be prepared with your credit card if you want any food or drink - no cash. $6 for tv and $8 for a movie.