Frontier Airlines

Not Verified | On April 13th I was overcharged $276 for a $75 bag. Support is only via chat and you cannot get a phone call. It took over 30min to speak with someone via chat. The first specialist claimed that the charges were for carry-ons (which we already paid for) and an overweight bag (which was paid for at the gate, and not by me) basically, they lied. The case was escalated and the person tried having a conversation in a non-stop circle in hopes of confusing me.

✅ Trip Verified | Ridiculous lines and was delayed 35 mins due to incoming flight but failed to do flight checklist until all passengers and baggage loaded, then pilot announced that the air in a tire low so they needed to change tire and everyone and their luggage had to be removed to change the tire. Went from a 45 minute delay to a 2 hour delay for no reason The luggage staff make it really uncomfortable for everyone else traveling. They literally made each individual regardless of size of purse or satchel get out of line and go over to a size rack.

✅ Trip Verified | We flew round trip from Minneapolis to Phoenix. This was our first time on Frontier Airlines. Terrible experience. Departure was 3 hours late. App never reflected a delayed departure. No reason given when we finally boarded. Seats were more tightly packed in than any other airline we’ve flown so on return trip I paid $39 for an exit row for my 6 ft 5 in husband. When we boarded, the seat that had been shown online as an exit row seat that I paid for was not an exit row seat. They had a different configuration online than the plane we were on. When I requested a refund they stated they don’t do refunds for seats and refused to accept any responsibility for the inaccurate seat map on the app. There were no plug ins for devices. No screens in seat backs. Seats did not recline. Carry on bags were $70 each. Checked bags were $60 each and had to be no more than 40 pounds or you paid even more. Snacks and beverages were offered for sale, not complementary like most airlines. When we landed there was not crew to direct us in so we could not deplane. We won’t spend a dime with this airline in the future. No customer service what so ever. Trip cost as much or more than a premium airline in the end.

Not Verified | Their kiosk was broken so I had to wait 2 hours for a representative to show up, and then they delayed my flight by two hours because one of the flight crew was late!

✅ Trip Verified | It is my bad for booking with them without reading the reviews. A silly mistake that wont be repeated! Their cheap fare that grabbed my attention, quickly more than doubled after adding expensive bag fees (checked bag $70, for only 40 lbd, and even more expensive for a carry-on!), and then there are assorted nickel and dime fees. There are no snacks or drinks unless you pay exorbitant fees ($5 for water or can of coke), and no way to charge electronics on board. The seats weren't too bad, unpadded though. But I only had an hour flight to Philly from Boston.

Not Verified | Frontier had the worst customer service in my life. We get off an Aer Lingus flight with an hour-long layover. We walk over to the frontier line, rudely waving her hand at us to leave. She kept saying no, no, go away. She says we're closed, and every other airline, including Spirit, was helping passengers. We got some stuff from Dublin, Ireland, and she said to throw it away. Security let us keep it. The gate was chaos. The workers at the gate kept pulling other people over for no reason, even if their bags fit. She pulled someone over, saying pay $99. She started tearing up. She got to get on with a lot of other people's support. She also pulled me over and almost made me pay $99. Frontier Airlines does not care about anyone except for money. On the intercom, they canceled a flight for no reason. Worst customer service ever.

✅ Trip Verified |   Save yourself the time, $ and headache from the rude and unprofessional staff! It is not worth it! It was my first and last time traveling with them!!

Not Verified | This airline did not give me my refund when I canceled my flight within the required 24 hours. I contacted a customer service thanks to the help of Justfly, I spoke on the phone the same day I canceled, and they told me they would send me my refund within 10 business days. It's been more than 10 days and I contacted them to ask about my money and they told me that they were only going to give me a credit for another flight when that was not what they told me. This company is not reliable at all. They steal your money. I will not travel on this airline again. They are thieves. A customer service named Alma Disque was helping me and it was the worst help I could have received.

Not Verified |   You get what you pay for. No frills nickle and dime airline. Airline profits from ancillary revenue from water to luggage to a seat there’s a charge. Flying Frontier reminds me of taking a school bus when I was a kid. The service is so poor I’ve never seen a service rep make an effort to accommodate a passenger. I would believe that if they could charge for flight attendant smiles they would. This airline changes itinerary or cancels flights with regularity and their notification system is inconsistent. Sometimes the app notifies a passenger of changes and sometimes not. If you ever are in an urgent situation and need to speak with someone you’ll become disgruntled. In summary no frills and no service. It’s cheap but you get what you pay for.

Not Verified | They did not give us seat numbers and by the time we got to our gate they said you will need to wait, it is overbooked. We asked why did you pick us she told us the first lie "because you were late check in" although we checked in right after we received the email and were 3 hours earlier. Few mins later they said we did that because you did not receive your seats and paid for them. We ended up with our luggage sent to Milwaukee, we are going to Chicago paying 3k for tickets on different airline.