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Freedom Air Passenger Reviews and Freedom Air Customer Trip Reports
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Freedom Air - by M Graham
25 February 2008 Customer Trip Rating : 
Christchurch to Sydney. The flight was on time and the light meal served was quite tasty. There was
even a choice of meal. The flight crew were pleasant and the Captain pointed out the scenery as we
flew over New Zealand. It was a very pleasant short flight.
Freedom Air - by M Nightingale
29 March 2007 Customer Trip Rating :
We have been using Freedom Air to fly from Brisbane to Hamilton now for
several years. We have never encountered a problem with either cabin
crew or check-in staff. They are always very friendly, efficient and
courteous. They get better and better...keep up the great work!!
Freedom Air - by Roy Macpherson
8 February 2007
Freedom Air from Hamilton/Brisbane and Brisbane/Hamilton. Check in was
quick and efficient at both ends. Very friendly, helpful cabin staff
both ways, snack and drinks selection adequate and well priced - and
apart from the abysmal DVD title selection found both flights
comfortable and enjoyable. Unfortunately the journey thru Hamilton
airport was very slow due to arriving in the heels of a Nadi flight but
not the fault of Freedom Air. Will be flying the same route in May and
expecting the same easygoing, friendly and efficient service!
Freedom Air - by Matthias Schaper
27 November 2006
I found the staff very friendly and helpful, the aircraft (A320) new and
clean and very punctual. Their underused connection MEL-DUD (2x per
week) is worth supporting, especially as it is only serviced in the
Summer season, whereas the region around DUD is highly recommendable
throughout the whole year. I guess we have not seen the full potential
of this small sidearm of Air NZ yet. Highly recommendable.
Freedom Air - by Lee Davison
12
October 2005
Christchurch - Nadi return. New aircraft - flight attendants very
helpful, in flight snacks available OK and hired DVD player and movie
$15 - good value. Overall the flight was quick, clean, the seat pitch
great in the emergency exit row (I'm 6 foot six). Can't complain, and
it beats going via Auckland. Departure time from Christchurch a little
early (6 am) but worth it as you could be diving off a reef by 10.30am
in Fiji.
Freedom Air - by Marcel Frueh
26
April 2005
Recently flew Hamilton-Nadi/Fiji-Christchurch. The service on the flight to Fiji was nice - the FAs
were young and friendly (much better than Air NZ). However, when I came to the airport for the
return flight to NZ (CHC), they told us, that the flight has been cancelled due to technical
problems. Then we had to wait at the airport for about an hour, until they finally took us to an
airport hotel. Our flight was being rebooked on a Air NZ flight to AKL (not CHC!) the next morning
- we had to get up at 2:30am again, because our flight was to leave at 5am!!! In AKL, we had to
change planes, connecting a domestic flight down to CHC.
Freedom Air - by Phil Schubert
13
December 2004
Flew Syd-Dunedin recently and happily crown Freedom Air the best budget airline I've been on.
Perhaps it was that I was going on holidays or the plane was bright inside and yellow and bright
out? Either way, it was a great experience. Food and drink a fraction of the cost of what you pay
on Virgin or any eEuropean cheapie I've taken. Staff were quite pleasant and efficient. NZ's strict
quarantine took a while but such is life. Next time John Howard wins an election I'm going to buy a
1 way ticket to Dunedin....with FreedomAir.
Air - by Fiona Wright
31
October 2004
We flew from Wellington to Brisbane on 11October 2004. The check in was efficient and the staff
friendly. The flight left right on time and the flight crew were outstanding, they were wonderful
with the children on board and were very patient and understanding. Yesterday we returned, again
efficient check in staff, again flight left on time. This time the flight attendants were not quite
so friendly but they did have a full plane to take care of and all our needs were met. The seats are
very compact and are not made for comfort but it you tell yourself that its only for 3-4 hours it
makes it more bearable. I'm only a short person and feel for the tall person as there would be no
leg room for them.
Freedom Air - by Amanda Morrison
19
June 2004
Coolangatta - Christchurch - Coolangatta :as per usual flight was
delayed and we were never advised, check in staff were rude to say the
least, flight itself wasn't to bad for price paid you can't expect much
more, return leg was the same the FA were not exactly friendly, wouldn't
rate it as an airline but a cheap option.
Freedom Air - by Dave Innes
14
February 2004
Flew Freedom Coolangatta- Dunedin-Coolangatta, which is a route I doubt any other airline have
bothered with if Freedom hadn't taken it on. Staff were very good, aircraft was well presented and
seat pitch was adequate. Prices were excellent. You have to buy your meals and drinks but the prices
were a lot cheaper than typical airport shop prices for similar items, and the quality of
what's on
offer is good. I have found that service and presentation on Freedom and other regional discount
carriers beats the service and quality of mainstream US airlines hands down.
Freedom Air - by Terry Conrod
23
December 2003
SYD-HLZ on December 14th. During the flight FA's were very helpful, but the only bad thing is that you have to pay for any food or drink you.
HLZ-SYD on January 4th - I noticed that one of the FA were from ANZ.
The flight seemed longer and FA's were pretty rude. In SYD it took ages for disembark because in the arrivals hall there were
at least 100 people waiting to go through quarantine.
Freedom Air - by A Busk
10
December 2003
My wife and I flew Melbourne/Dunedin & return Hamilton/Melbourne last Sunday. Having not previously
travelled on a "no frills" airline was most impressed with the service and overall experience. On
both flights cabin attendants were friendly and most attentive, not long into both flights
refreshments were served (tea, coffee & water free) wine beer & spirits etc at $3 -$4.. A second
refreshment was offered and then water during the flight. Given that flights were MEL/DUN 2 hrs 45
min & the return HLZ/MEL 3 hours 35 min, very sufficient. Just prior to decent passengers were
offered sweets & on arrival a pleasent farewell.
Freedom Air - by L Bayliss
30
July 2003
Recently flew Freedom CHC - BNE - CHC. Very, very impressed with their service. This is the first
time my husband and I have flown with Freedom and we visit Australia a lot. I am a larger woman and
normally have to request an extension belt for my seat. I asked an attendant at the door of the
plane who whisked away and dropped it discretely into my lap on her way past. That was very
appreciated when you are a large person. The service was great on the way there and back. The
attendants were very interactive and cheerful. On our return home I actually requested the
extension belt at the check-in counter and when we got onboard the aircraft the seatbelt was already
set up in my allocated seat! I know some other airlines do this, but when I have checked in for
Air NZ or QF flights I am always told to wait until I get onboard. Your fate is then in the hands
of a busy and or ignorant flight attendant who manages to drop the extension belt 3 times before
delivering to you - or its bright yellow and you wouldn't miss it coming down the aisle
anyway!
All thumbs up for Freedom Air and its awesome crew!
Freedom Air - by Bob Sellars
29
April 2003
My partner and I recently flew Freedom Air Auckland to Gold Coast. Seat Pitch is less than Air NZ or
Qantas on the trans-Tasman routes. However for a three hour flight and cheap fare
that's okay, even if
I am over 6 ft. Cabin staff great both ways and casual dress and manner fitted with the
mostly holidaymakers on board. Did not hear any grumbles from other passengers and the general
feeling was that Freedom Air was efficient, friendly and usually ran on time.
No formal meals are served apart from hot and cold drinks but snacks can be bought on board for a
reasonable price. We took sandwiches and an apple with us which was fine for a short flight.
Check in was a breeze at Coolangatta (10 minutes from arrival at the terminal thru
check in and
Customs to the boarding lounge), again the staff were efficient and friendly. Five minutes
preparation beforehand with food and reading material certainly makes up for limited onboard meals
and no inflight entertainment. If the fare is cheap then I don't mind. Thumbs-up for
Freedom Air,
we will certainly fly them again.
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