FLYGLOBESPAN  Customer Reviews and Passenger Trip Reports

FLYGLOBESPAN COMMENTS :  17 December 2009 by the Editor (SKYTRAX)

As of Wednesday 16th December 2009, Globespan has finally collapsed and gone into administration. Those familiar with the Skytrax ranking programme, will know that in 2008 Skytrax suspended Globespan Star rating, due to very considerable quality issues and inconsistencies.

FLYGLOBESPAN customer review :  30 November 2009 by R Faccenda   (UK)

This operator provides a value for money service. What a shame they feel obliged to spoil these achievements by blatantly seizing the opportunity of holding passengers to ransom at the check in desks when their luggage is overweight. I have seen OAPs and physically handicapped clients being hit with this so there is no mercy. We all know that the rules, and penalties for disobedience are displayed at the point of purchase, but what niggles me about this is that if one can prepay for extra weight at a lower rate, which presumably has been been approved by the company as covering the expenses for carrying the extra weight, then why do they have to demand double or triple this charge at the checkout? My only conclusion is that it then presents an irresistible opportunity to hold to ransom, clients who at that point, have no way to avoid paying these demands other than throwing away the excess weight. This company is not alone in being driven by unbridled greed in this, many of their rivals do exactly the same.

FLYGLOBESPAN customer review :  29 November 2009 by G McShane   (UK)

Glasgow to Sanford round trip. Outbound on time and return arrived early! Nice friendly staff and food was fine. The prices with Globespan, particularly Europe are very competitive.

FLYGLOBESPAN customer review :  25 November 2009 by G Anderson   (UK)

Aberdeen to Tenerife nice crew but seat belt sign kept going on and off. In row 11 seat in front of the middle exit - it did not move back so we were stuck in the seat for 5 hrs. Tenerife to Aberdeen, got to airport and checked in and were overweight - so we had to pay (108 euros). Flight back we were in row 11 - again not a lot of leg room.

FLYGLOBESPAN customer review :  19 November 2009 by G McLean   (UK)

Glasgow to Sandford Florida with our three children and our return flight was cancelled without any notification. We were told to return the following day, which we did to be told that there had been no seats allocated to us and that we had to wait another 24 hours for the flight the following day - meaning we were delayed by 48 hours. We had to pay for hotels, car hire and not offered any financial assistance at the time. We were told to hold onto receipts etc. On returning home, we contacted the booking office (Globespan do not accept calls at their customer service section!) to be given the complete runaround and no answers to why we had been unable to get our booked flight home, and why we were refused boarding on the following day - when we had been instructed to check in for that flight. We have never experienced such appalling attitude and lack of courtesy. It is amazing how many horror stories we have been told about them since returning.

FLYGLOBESPAN customer review :  19 November 2009 by A Wood   (UK)

Glasgow-Tenerife return. Delayed 9hrs on way back, poorly communicated and difficult to accept. Pitiful 9 Euros for refreshments which is inadequate for this length of delay. Would consider using again as service is generally decent but Globespan have no back up plan when anything goes wrong.

FLYGLOBESPAN customer review :  18 November 2009 by R Johnson   (UK)

Edinburgh to Dalaman return. Flight excellent, check in was slightly slow, but that's because quite a few folk were being charged excess baggage - same on the flight home too. The website couldn't be clearer on baggage allowances and that hand luggage is weighed! Cabin crew were friendly and efficient.

FLYGLOBESPAN customer review :  15 November 2009 by C Vischschraper   (Denmark)

Actual rating should be minus 1. Terrible service at checkin, no explanation about a 30 minute delay at the checkin. Terrible service on the plane, took numerous requests for water even offered to pay for it. Flight back was delayed with all passengers in the plane for 3.5 hours with no explanation - but they came around with a 125ml cup of water for everyone! You would think that after sitting at the apron at Hamilton airport for 3.5 hours they would have enough time not to misplace your luggage!.

FLYGLOBESPAN customer review :  3 November 2009 by M Donnelly   (UK)

GLA to Sanford Florida Return. Dates for return journey changed (not really surprised) which resulted in no business class seating available. Aircraft had seen better days. The seat would not recline on both journeys and headset broken on outward flight. The drop down tray was mended with gaffa tape. Stop made via Belfast on return home to Glasgow - 45 mins was estimated for drop off in Belfast ended up a total of 1Hour 30 before moving on to Glasgow. The hold up was allegedly to re-balance the luggage in the hold to even out the weight.

FLYGLOBESPAN customer review :  30 October 2009 by Caroline Cushley   (UK)

Edinburgh - Sharm, Egypt. We were surprised when the plane left on time! The interior was fine, leather seats and clean enough - food fine and service was good too. Although I wouldn't say they were a cheap airline once you add on all the additional costs they are cheaper and less hassle than having to fly via Glasgow or any English airport if you live in the east of Scotland.

FLYGLOBESPAN customer review :  28 October 2009 by L Cummings   (UK)

What a joke, just arrived back from a weekend away with friend, trip was changed three times. Flew Glasgow to Palma and should have flown back there, but globespan changed their timetable weeks after we booked. We then asked if we could fly back to Edinburgh as it would have been a waste of time just going for two nights. That was finalised then changed again to 26 Oct 10.55 leaving Palma, then changed again leaving 26 October 07.00am. Second time I have flown with them this year and will not fly them again.

FLYGLOBESPAN customer review :  26 October 2009 by E Findlay   (UK)

Four of us flew Edinburgh-Malaga. Having ourselves weighed very carefully our luggage which included golf clubs (for which we had already paid extra) we were told we were 22kilos OVER and would have to pay £88. When we complained they told us their weighing machines were calibrated and could not be wrong. We explained that we too had weighed our luggage and we were definitely under the limit they would not listen. On our return journey We arrived 2 and a half hours before our flight time and stood in a queue at the airport check-in for one and a half hours whilst Globespan weighed everyone's luggage and a guy collecting money from those who were over the limit. When we finally got to the check-in we were told our luggage was within the limit. Where did we lose during the holiday the 22 extra kilos we were told we had on the outward flight? A complete rip-off and will not fly with them again.

FLYGLOBESPAN customer review :  22 October 2009 by Tim Everest   (UK)

Be warned - we flew London Gatwick to Vancouver in September - advertised as "nonstop" so assumed this would be one of the quickest ways to fly, and one-way was £204, pretty reasonable. On arrival at Gatwick, we discovered it stopped at both Dublin and Calgary, we were sat on the plane for 15 hours. The member of staff we managed to find at Gatwick seemed used to this complaint, he told of a man who had travelled from Dublin to pick up the plane at Gatwick, only to find himself back there 2 hours later! Quality is terrible, as listed elsewhere on this forum- no food until 6 hours in, was starving - that was the only food we had in 14 1/2 hours, have to pay £2 to get a cup of tea, video projector was set-up terribly, picture yellow and out-of focus, 2 films all journey. No legroom, shiny plastic seats, £5 for a blanket, etc . Do yourself a favour, pay the extra £50 and travel a decent airline.

FLYGLOBESPAN customer review :  19 October 2009 by Eileen Lyons   (UK)

Edinburgh to Dalaman. Boarded a few minutes late. Drunk on board and he was asked to leave with his wife/partner. As he was leaving he looked like he was going to attack the Pilot or Co-Pilot, who marched him off the plane. Take off delayed for over an hour whilst statements taken by Police as this kind of incident is considered a serious crime. About 20 minutes or so after take off the Pilot announced there was "a slight technical hitch. Result was we had to circle round Central Scotland for two hours, landing gear down, land back in Edinburgh to get the plastic removed from the window, which took all of a minute. An hour later we took off again and landed in Dalaman, eventually. In all, we were on the plane for around 9 hours - we were not allowed off. Why was the drunk allowed on? He was very obviously drunk as we were sitting close by him in the departure lounge. About time this kind of situation was stopped. Hope he gets what's coming to him. Coming home flight 30 minutes late - not unusual for Globespan though. After having said this, seats comfortable, food good, staff friendly and efficient.

FLYGLOBESPAN customer review :  19 October 2009 by Nick Brown   (UK)

Edinburgh to Dubrovnik and back. The check-in staff at Edinburgh was friendly and let us do a bit of rearranging of luggage so we could check in as much as possible (our luggage was underweight but Flyglobespan doesn't explain up front that the 20kg per person includes hand luggage - we were fortunate). Check in at Dubrovnik also good. Both flights on time in a new and spotless plane, advance seat reservations worked, food and drink available to buy was reasonably priced. The cabin crew were good and the luggage arrived promptly at each end.