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FLYGLOBESPAN Customer Reviews and Passenger Trip Reports |
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FLYGLOBESPAN customer review : 19 November 2009 by G McLean (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Glasgow to Sandford Florida with our three children and our return flight was cancelled
without any notification. We were told to return the following day, which we did to be told
that there had been no seats allocated to us and that we had to wait another 24 hours for the
flight the following day - meaning we were delayed by 48 hours. We had to pay for hotels, car
hire and not offered any financial assistance at the time. We were told to hold onto receipts
etc. On returning home, we contacted the booking office (Globespan do not accept calls at
their customer service section!) to be given the complete runaround and no answers to why we
had been unable to get our booked flight home, and why we were refused boarding on the
following day - when we had been instructed to check in for that flight. We have never
experienced such appalling attitude and lack of courtesy. It is amazing how many horror
stories we have been told about them since returning.
FLYGLOBESPAN customer review : 19 November 2009 by A Wood (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Glasgow-Tenerife return. Delayed 9hrs on way back, poorly communicated and difficult to
accept. Pitiful 9 Euros for refreshments which is inadequate for this length of delay. Would
consider using again as service is generally decent but Globespan have no back up plan when
anything goes wrong.
FLYGLOBESPAN customer review : 18 November 2009 by R Johnson (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Edinburgh to Dalaman return. Flight excellent, check in was slightly slow, but that's because
quite a few folk were being charged excess baggage - same on the flight home too. The website
couldn't be clearer on baggage allowances and that hand luggage is weighed! Cabin crew were
friendly and efficient.
FLYGLOBESPAN customer review : 15 November 2009 by C Vischschraper (Denmark)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Actual rating should be minus 1. Terrible service at checkin, no explanation about a 30 minute
delay at the checkin. Terrible service on the plane, took numerous requests for water even
offered to pay for it. Flight back was delayed with all passengers in the plane for 3.5 hours
with no explanation - but they came around with a 125ml cup of water for everyone! You would
think that after sitting at the apron at Hamilton airport for 3.5 hours they would have enough
time not to misplace your luggage!.
FLYGLOBESPAN customer review : 3 November 2009 by M Donnelly (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
GLA to Sanford Florida Return. Dates for return journey changed (not really surprised) which
resulted in no business class seating available. Aircraft had seen better days. The seat would
not recline on both journeys and headset broken on outward flight. The drop down tray was
mended with gaffa tape. Stop made via Belfast on return home to Glasgow - 45 mins was
estimated for drop off in Belfast ended up a total of 1Hour 30 before moving on to Glasgow.
The hold up was allegedly to re-balance the luggage in the hold to even out the weight.
FLYGLOBESPAN customer review : 30 October 2009 by Caroline Cushley (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Edinburgh - Sharm, Egypt. We were surprised when the plane left on time! The interior was
fine, leather seats and clean enough - food fine and service was good too. Although I
wouldn't say they were a cheap airline once you add on all the additional costs they are
cheaper and less hassle than having to fly via Glasgow or any English airport if you live in
the east of Scotland.
FLYGLOBESPAN customer review : 28 October 2009 by L Cummings (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
What a joke, just arrived back from a weekend away with friend, trip was changed three times.
Flew Glasgow to Palma and should have flown back there, but globespan changed their timetable
weeks after we booked. We then asked if we could fly back to Edinburgh as it would have been
a waste of time just going for two nights. That was finalised then changed again to 26 Oct
10.55 leaving Palma, then changed again leaving 26 October 07.00am. Second time I have flown
with them this year and will not fly them again.
FLYGLOBESPAN customer review : 26 October 2009 by E Findlay (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Four of us flew Edinburgh-Malaga. Having ourselves weighed very carefully our luggage which
included golf clubs (for which we had already paid extra) we were told we were 22kilos OVER
and would have to pay £88. When we complained they told us their weighing machines were
calibrated and could not be wrong. We explained that we too had weighed our luggage and we
were definitely under the limit they would not listen. On our return journey We arrived 2 and
a half hours before our flight time and stood in a queue at the airport check-in for one and a
half hours whilst Globespan weighed everyone's luggage and a guy collecting money from those
who were over the limit. When we finally got to the check-in we were told our luggage was
within the limit. Where did we lose during the holiday the 22 extra kilos we were told we had
on the outward flight? A complete rip-off and will not fly with them again.
FLYGLOBESPAN customer review : 22 October 2009 by Tim Everest (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Be warned - we flew London Gatwick to Vancouver in September - advertised as "nonstop" so
assumed this would be one of the quickest ways to fly, and one-way was £204, pretty
reasonable. On arrival at Gatwick, we discovered it stopped at both Dublin and Calgary, we
were sat on the plane for 15 hours. The member of staff we managed to find at Gatwick seemed
used to this complaint, he told of a man who had travelled from Dublin to pick up the plane at
Gatwick, only to find himself back there 2 hours later! Quality is terrible, as listed
elsewhere on this forum- no food until 6 hours in, was starving - that was the only food we
had in 14 1/2 hours, have to pay £2 to get a cup of tea, video projector was set-up terribly,
picture yellow and out-of focus, 2 films all journey. No legroom, shiny plastic seats, £5 for
a blanket, etc . Do yourself a favour, pay the extra £50 and travel a decent airline.
FLYGLOBESPAN customer review : 19 October 2009 by Eileen Lyons (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Edinburgh to Dalaman. Boarded a few minutes late. Drunk on board and he was asked to leave
with his wife/partner. As he was leaving he looked like he was going to attack the Pilot or
Co-Pilot, who marched him off the plane. Take off delayed for over an hour whilst statements
taken by Police as this kind of incident is considered a serious crime. About 20 minutes or
so after take off the Pilot announced there was "a slight technical hitch. Result was we had
to circle round Central Scotland for two hours, landing gear down, land back in Edinburgh to
get the plastic removed from the window, which took all of a minute. An hour later we took
off again and landed in Dalaman, eventually. In all, we were on the plane for around 9 hours
- we were not allowed off. Why was the drunk allowed on? He was very obviously drunk as we
were sitting close by him in the departure lounge. About time this kind of situation was
stopped. Hope he gets what's coming to him. Coming home flight 30 minutes late - not unusual
for Globespan though. After having said this, seats comfortable, food good, staff friendly
and efficient.
FLYGLOBESPAN customer review : 19 October 2009 by Nick Brown (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Edinburgh to Dubrovnik and back. The check-in staff at Edinburgh was friendly and let us do
a bit of rearranging of luggage so we could check in as much as possible (our luggage was
underweight but Flyglobespan doesn't explain up front that the 20kg per person includes hand
luggage - we were fortunate). Check in at Dubrovnik also good. Both flights on time in a new
and spotless plane, advance seat reservations worked, food and drink available to buy was
reasonably priced. The cabin crew were good and the luggage arrived promptly at each end.
FLYGLOBESPAN customer review : 13 October 2009 by Margaret Knight (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Aberdeen to Palma, flight and check in perfect. It was a very different story when we were
checking in at Palma to come home, the check in desk was not open for nearly 45 minutes, it
was then opened then closed, this went on for nearly 30 minutes until there were 4 opened.
The check in staff really should go on customer relation courses, their attitude is not good.
Whilst I appreciate that if you are overweight with luggage you have to pay, I do not have a
problem with that, my problem is why can we not pay for extra weight when we book a holiday
through a travel agent, not everyone has access to internet and it would make life a lot
easier at check in for both passenger and staff. If someone has paid for extra weight why is
their hand luggage not weighed as well?
FLYGLOBESPAN customer review : 1 October 2009 by C Durber (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Last week, my wife and I flew back from Tenerife. We noticed a lot of commotion at the check
in desk. Once suitcases were placed on the scales they were tagged and sent so far along the
belt. then the passengers were told to place all items of hand luggage on the scales as well.
This, including ours increased our allocation to 42Kg. We had to pay an excess baggage charge
of €24. Until it was paid we were not given our boarding cards. In hindsight we should have
requested the return of our cases, opened them up and dumped 2kg of old tee shirts on the
check in desk. If everybody did it, it would cause huge delays. Eventually they would have to
let the passengers through. To add insult to injury a lot of passengers were taking bottles,
purchased at duty free, on board, and facing no additional costs. If we need to fly Globespan
again, we have vowed not to purchase any additional items onboard the aircraft, such as drinks
or snacks. We have always taken 20Kg of baggage each, plus our flight bags. This is another
excuse to bleed the customers of their money.
FLYGLOBESPAN customer review : 1 October 2009 by A Young (Canada)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Hamilton ON to Dublin. Checked luggage in at Hamilton and they did not weigh my hand luggage.
Lost my prescription sunglasses on the flight, spent much time and money trying to locate the
lost and found in Edinburgh - it seemed nobody knew the number and kept giving me another
number to call. Eventually was told I had left it too long, and they couldn't locate them. On
my return from Dublin the rude check in person weighed my luggage and told me I had to weigh
the hand luggage also - this was a surprise as I hadn't had to in Hamilton. She told me I was
overweight by 6kg and had to pay 75 Euro. I feel they do this because by the time you are
your way back, you have no alternative but to pay. My advice, use an airline that rips you off
openly - not through underhanded means.
FLYGLOBESPAN customer review : 26 September 2009 by J Herriott (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The aircraft was spacious with plenty of legroom. I was under the impression that no food
would be supplied but we were given a good inflight meal. I would fly with them again
provided that the baggage reclaim is improved. The return flight landed on time but we then
waited 1.5 hours for our luggage. Other carriers are obliviously given greater priority than
Globespan.
FLYGLOBESPAN customer review : 26 September 2009 by J Duffield (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Glasgow to Tenerife round trip. Crew friendly and efficient. I find the website quite clear
in telling me what my luggage allowance is when booking - so if I think I am going to be over
I book extra in advance, which is considerably cheaper than the airport - the allowance is
more generous than other budget and charter airlines. I booked the All Day Brunch (£7.50)
which was tasty and a good quality. We also pre-booked emergency exit seats for £18 per
person, and had no problem getting these at check-in.
FLYGLOBESPAN customer review : 24 September 2009 by H McCann (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Glasgow - Orlando. Flight delayed 15hrs 55mins outbound and 4 hours inbound. Business class
seats but no business class check in. The outbound delay was due to technical problems - fair
enough but this shows the issue of relying on one plane. Inbound was again delayed by
technical fault, but my wife overheard cabin crew member telling another passenger that they
sometimes cancel flights if not full! Cabin clean and comfortable and crew were excellent
though. I have flown 8 times now with them and have yet to leave on time. No more.
FLYGLOBESPAN customer review : 22 September 2009 by S Fleming (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Edinburgh to Las Palmas return, crew courteous and efficient with good updates from the flight
deck. Only downside is inadequate checking in staff in Las Palmas which left us with only 20
minutes to clear security and reach gate after check in. All in all a good experience for a
god price, but need to change the Spanish ground handling staff.
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