FLYGLOBESPAN  Customer Reviews and Passenger Trip Reports

FLYGLOBESPAN customer review :  19 November 2009 by G McLean   (UK)

Glasgow to Sandford Florida with our three children and our return flight was cancelled without any notification. We were told to return the following day, which we did to be told that there had been no seats allocated to us and that we had to wait another 24 hours for the flight the following day - meaning we were delayed by 48 hours. We had to pay for hotels, car hire and not offered any financial assistance at the time. We were told to hold onto receipts etc. On returning home, we contacted the booking office (Globespan do not accept calls at their customer service section!) to be given the complete runaround and no answers to why we had been unable to get our booked flight home, and why we were refused boarding on the following day - when we had been instructed to check in for that flight. We have never experienced such appalling attitude and lack of courtesy. It is amazing how many horror stories we have been told about them since returning.

FLYGLOBESPAN customer review :  19 November 2009 by A Wood   (UK)

Glasgow-Tenerife return. Delayed 9hrs on way back, poorly communicated and difficult to accept. Pitiful 9 Euros for refreshments which is inadequate for this length of delay. Would consider using again as service is generally decent but Globespan have no back up plan when anything goes wrong.

FLYGLOBESPAN customer review :  18 November 2009 by R Johnson   (UK)

Edinburgh to Dalaman return. Flight excellent, check in was slightly slow, but that's because quite a few folk were being charged excess baggage - same on the flight home too. The website couldn't be clearer on baggage allowances and that hand luggage is weighed! Cabin crew were friendly and efficient.

FLYGLOBESPAN customer review :  15 November 2009 by C Vischschraper   (Denmark)

Actual rating should be minus 1. Terrible service at checkin, no explanation about a 30 minute delay at the checkin. Terrible service on the plane, took numerous requests for water even offered to pay for it. Flight back was delayed with all passengers in the plane for 3.5 hours with no explanation - but they came around with a 125ml cup of water for everyone! You would think that after sitting at the apron at Hamilton airport for 3.5 hours they would have enough time not to misplace your luggage!.

FLYGLOBESPAN customer review :  3 November 2009 by M Donnelly   (UK)

GLA to Sanford Florida Return. Dates for return journey changed (not really surprised) which resulted in no business class seating available. Aircraft had seen better days. The seat would not recline on both journeys and headset broken on outward flight. The drop down tray was mended with gaffa tape. Stop made via Belfast on return home to Glasgow - 45 mins was estimated for drop off in Belfast ended up a total of 1Hour 30 before moving on to Glasgow. The hold up was allegedly to re-balance the luggage in the hold to even out the weight.

FLYGLOBESPAN customer review :  30 October 2009 by Caroline Cushley   (UK)

Edinburgh - Sharm, Egypt. We were surprised when the plane left on time! The interior was fine, leather seats and clean enough - food fine and service was good too. Although I wouldn't say they were a cheap airline once you add on all the additional costs they are cheaper and less hassle than having to fly via Glasgow or any English airport if you live in the east of Scotland.

FLYGLOBESPAN customer review :  28 October 2009 by L Cummings   (UK)

What a joke, just arrived back from a weekend away with friend, trip was changed three times. Flew Glasgow to Palma and should have flown back there, but globespan changed their timetable weeks after we booked. We then asked if we could fly back to Edinburgh as it would have been a waste of time just going for two nights. That was finalised then changed again to 26 Oct 10.55 leaving Palma, then changed again leaving 26 October 07.00am. Second time I have flown with them this year and will not fly them again.

FLYGLOBESPAN customer review :  26 October 2009 by E Findlay   (UK)

Four of us flew Edinburgh-Malaga. Having ourselves weighed very carefully our luggage which included golf clubs (for which we had already paid extra) we were told we were 22kilos OVER and would have to pay £88. When we complained they told us their weighing machines were calibrated and could not be wrong. We explained that we too had weighed our luggage and we were definitely under the limit they would not listen. On our return journey We arrived 2 and a half hours before our flight time and stood in a queue at the airport check-in for one and a half hours whilst Globespan weighed everyone's luggage and a guy collecting money from those who were over the limit. When we finally got to the check-in we were told our luggage was within the limit. Where did we lose during the holiday the 22 extra kilos we were told we had on the outward flight? A complete rip-off and will not fly with them again.

FLYGLOBESPAN customer review :  22 October 2009 by Tim Everest   (UK)

Be warned - we flew London Gatwick to Vancouver in September - advertised as "nonstop" so assumed this would be one of the quickest ways to fly, and one-way was £204, pretty reasonable. On arrival at Gatwick, we discovered it stopped at both Dublin and Calgary, we were sat on the plane for 15 hours. The member of staff we managed to find at Gatwick seemed used to this complaint, he told of a man who had travelled from Dublin to pick up the plane at Gatwick, only to find himself back there 2 hours later! Quality is terrible, as listed elsewhere on this forum- no food until 6 hours in, was starving - that was the only food we had in 14 1/2 hours, have to pay £2 to get a cup of tea, video projector was set-up terribly, picture yellow and out-of focus, 2 films all journey. No legroom, shiny plastic seats, £5 for a blanket, etc . Do yourself a favour, pay the extra £50 and travel a decent airline.

FLYGLOBESPAN customer review :  19 October 2009 by Eileen Lyons   (UK)

Edinburgh to Dalaman. Boarded a few minutes late. Drunk on board and he was asked to leave with his wife/partner. As he was leaving he looked like he was going to attack the Pilot or Co-Pilot, who marched him off the plane. Take off delayed for over an hour whilst statements taken by Police as this kind of incident is considered a serious crime. About 20 minutes or so after take off the Pilot announced there was "a slight technical hitch. Result was we had to circle round Central Scotland for two hours, landing gear down, land back in Edinburgh to get the plastic removed from the window, which took all of a minute. An hour later we took off again and landed in Dalaman, eventually. In all, we were on the plane for around 9 hours - we were not allowed off. Why was the drunk allowed on? He was very obviously drunk as we were sitting close by him in the departure lounge. About time this kind of situation was stopped. Hope he gets what's coming to him. Coming home flight 30 minutes late - not unusual for Globespan though. After having said this, seats comfortable, food good, staff friendly and efficient.

FLYGLOBESPAN customer review :  19 October 2009 by Nick Brown   (UK)

Edinburgh to Dubrovnik and back. The check-in staff at Edinburgh was friendly and let us do a bit of rearranging of luggage so we could check in as much as possible (our luggage was underweight but Flyglobespan doesn't explain up front that the 20kg per person includes hand luggage - we were fortunate). Check in at Dubrovnik also good. Both flights on time in a new and spotless plane, advance seat reservations worked, food and drink available to buy was reasonably priced. The cabin crew were good and the luggage arrived promptly at each end.

FLYGLOBESPAN customer review :  13 October 2009 by Margaret Knight   (UK)

Aberdeen to Palma, flight and check in perfect. It was a very different story when we were checking in at Palma to come home, the check in desk was not open for nearly 45 minutes, it was then opened then closed, this went on for nearly 30 minutes until there were 4 opened. The check in staff really should go on customer relation courses, their attitude is not good. Whilst I appreciate that if you are overweight with luggage you have to pay, I do not have a problem with that, my problem is why can we not pay for extra weight when we book a holiday through a travel agent, not everyone has access to internet and it would make life a lot easier at check in for both passenger and staff. If someone has paid for extra weight why is their hand luggage not weighed as well?

FLYGLOBESPAN customer review :  1 October 2009 by C Durber   (UK)

Last week, my wife and I flew back from Tenerife. We noticed a lot of commotion at the check in desk. Once suitcases were placed on the scales they were tagged and sent so far along the belt. then the passengers were told to place all items of hand luggage on the scales as well. This, including ours increased our allocation to 42Kg. We had to pay an excess baggage charge of €24. Until it was paid we were not given our boarding cards. In hindsight we should have requested the return of our cases, opened them up and dumped 2kg of old tee shirts on the check in desk. If everybody did it, it would cause huge delays. Eventually they would have to let the passengers through. To add insult to injury a lot of passengers were taking bottles, purchased at duty free, on board, and facing no additional costs. If we need to fly Globespan again, we have vowed not to purchase any additional items onboard the aircraft, such as drinks or snacks. We have always taken 20Kg of baggage each, plus our flight bags. This is another excuse to bleed the customers of their money.

FLYGLOBESPAN customer review :  1 October 2009 by A Young   (Canada)

Hamilton ON to Dublin. Checked luggage in at Hamilton and they did not weigh my hand luggage. Lost my prescription sunglasses on the flight, spent much time and money trying to locate the lost and found in Edinburgh - it seemed nobody knew the number and kept giving me another number to call. Eventually was told I had left it too long, and they couldn't locate them. On my return from Dublin the rude check in person weighed my luggage and told me I had to weigh the hand luggage also - this was a surprise as I hadn't had to in Hamilton. She told me I was overweight by 6kg and had to pay 75 Euro. I feel they do this because by the time you are your way back, you have no alternative but to pay. My advice, use an airline that rips you off openly - not through underhanded means.

FLYGLOBESPAN customer review :  26 September 2009 by J Herriott   (UK)

The aircraft was spacious with plenty of legroom. I was under the impression that no food would be supplied but we were given a good inflight meal. I would fly with them again provided that the baggage reclaim is improved. The return flight landed on time but we then waited 1.5 hours for our luggage. Other carriers are obliviously given greater priority than Globespan.

FLYGLOBESPAN customer review :  26 September 2009 by J Duffield   (UK)

Glasgow to Tenerife round trip. Crew friendly and efficient. I find the website quite clear in telling me what my luggage allowance is when booking - so if I think I am going to be over I book extra in advance, which is considerably cheaper than the airport - the allowance is more generous than other budget and charter airlines. I booked the All Day Brunch (£7.50) which was tasty and a good quality. We also pre-booked emergency exit seats for £18 per person, and had no problem getting these at check-in.

FLYGLOBESPAN customer review :  24 September 2009 by H McCann   (UK)

Glasgow - Orlando. Flight delayed 15hrs 55mins outbound and 4 hours inbound. Business class seats but no business class check in. The outbound delay was due to technical problems - fair enough but this shows the issue of relying on one plane. Inbound was again delayed by technical fault, but my wife overheard cabin crew member telling another passenger that they sometimes cancel flights if not full! Cabin clean and comfortable and crew were excellent though. I have flown 8 times now with them and have yet to leave on time. No more.

FLYGLOBESPAN customer review :  22 September 2009 by S Fleming   (UK)

Edinburgh to Las Palmas return, crew courteous and efficient with good updates from the flight deck. Only downside is inadequate checking in staff in Las Palmas which left us with only 20 minutes to clear security and reach gate after check in. All in all a good experience for a god price, but need to change the Spanish ground handling staff.