FlyGlobespan - by Bill Kavanagh

11 June 2007  Customer Trip Rating :

BOS-GLA-BOS. I saw the incoming aircraft arrive in Boston the Sunday evening and was surprised to see a 737! However it was a brand new, just 3 days old, B737-700 ER. Inside it smellled like a new car! The service was friendly, crew cheery. No complaints. We were over 40 mins late leaving Boston but landed in Glasgow 30 mins early. On the return trip again we were 40 mins late leaving Glasgow but just 15 late arriving in Boston. Glasgow based crew were friendly and efficient and they did not vanish half way through the flight. I would agree with one earlier comment-they do overdo the smoking warning!

FlyGlobespan - by W Derksen

11 June 2007  Customer Trip Rating :

Flight from Vancouver to Glasgow- supposed to be on May 3rd – take-off ended up being just minutes before May 5. Before we even got to the airport in Vancouver for our flight we had decided Globespan had been a big mistake. The “premium upgrade” was a joke as they messed up our “prebookable” seats and we got nothing for the extra $$ paid. A few days before we departed we found out, only by accident, that they had changed our return flight to a day earlier – no e-mail notification, no phone call –good thing we found out, but by this time the only return flight seats available on a day we could make it were business class. We sucked it up and booked it, but had decided never to use them again. Little did we know these were the least of our worries. We arrived in good time at the airport in Vancouver which is a 4 hour journey by ferry/bus from our home in Victoria, to find the flight had been delayed 5 hours from 1940 to 00:30 – annoying but acceptable until they started pushing the delay in half hour increments all the way to 3:00 am at which time they just cancelled the flight, leaving us all stranded in amazement. A food voucher for $10 (yummy what – pizza? At 3am??) they made us collect our baggage and wait by the carousel till 6 am at which time they put us through security again and finally on a plane at 7 am. The plane taxied around the airport then returned to base where they unloaded us again, made us walk – again – the mile or so to pick up our baggage. At 10:00 they bused us to a hotel with a $15 voucher for food, where we were expected to “rest” with jackhammers outside the windows, for a few hours before returning to the airport at 18:00. After walking the mile plus back and forth again through security for the 5th time and further delays our plane finally took off at 23:30 - 28 hours late. We were jet-lagged before we even left the ground. The flight itself was tense to say the least – food was adequate – no entertainment – a lot of very very angry people. The worst part was the lack of communication – absolutely no one seemed to run Globespan or care at all about our well-being while stranded in Vancouver in the middle of the night, with no explanation. Financially we lost the cost of two night’s accommodation, the cost of our rental car, the cost of an additional very expensive night at the Glasgow airport while waiting for a new rental car, and three precious days of our dream of a lifetime trip to Scotland. We're lucky that's all we lost compared to some people. We got a form letter from Globespan vaguely apologizing but saying they were in their rights and hoped we had travel insurance that would cover any inconveniences. The return flight was marginally better – only 3 hours late, which meant we would miss our last ferry to Victoria, but I suppose things could have been worse. We did get decent food and “entertainment” but these were now business class seats – we have no idea how “premium upgrade” fared. All in all, it would have been far cheaper to have just booked a responsible and competent airline, which is what we will do in the future. We strongly urge anyone contemplating this airline to save their time and money and book with a reliable, reputable company – NOT Globespan.

FlyGlobespan - by M Smith

11 June 2007  Customer Trip Rating :

Glasgow to Lanzarote return, interior dirty with grime and dried on spilt liquids, an hour late departing 27.05.07 and 2320hrs flight cancelled on return leg 3.05.07 3 hrs prior to flight. Overnight accomodation provided with meals, on return to airport to depart at 0950 following day no plane it arrived at 1030 finally took off around 12. Baggage offload took over an hour.

FlyGlobespan - by R Beland

11 June 2007  Customer Trip Rating :

Very poor. Will never use again. Vancouver to Glasgow May 3. Out-going flight was 28 hours late, with no adequate communication or explanation about reasons why. Premium upgrade was a complete waste of money - didn't get our pre-booked seats - no entertainment at all. Plane was shockingly dirty. Cabin crew were tense and unfriendly. Incoming flight: Glasgow to Vancouver June 1. Date had been changed without notifying us. Three hour delay. Chartered plane came from Italy and crew had difficulty communicating in English. These reasons are just the tip of the iceberg. We strongly caution anyone considering using this airline. With the added costs because of excessive delays and missed connections, we may as well have booked with a premium airline.

FlyGlobespan - by T Hill

11 June 2007  Customer Trip Rating :

Stansted to Tenerife, they get two stars only because we departed nearly on time on both legs. Out bound on a 737-300 with very little leg room, on the return trip it was a 737-600 with even less leg room! very uncomforale for a 4 hour plus flight.I'm sure I saw one of the cabin crew smile once, but that may have been a trick of the light!

FlyGlobespan - by P Graham

5 June 2007  Customer Trip Rating :

Barcelona to Glasgow Flight GSM616. Having spent a lovely 3 days in Barcelona with glorious sunshine, the storm clouds gathered upon checking in for the flight home - 1 hour to check in! this was followed by a 6 hour delay before take off - no contact whatsoever from Globespan staff of their agents during this delay. Finally, there was a delay of 1 hour 17 minutes for baggage reclaim at Glasgow (apparently only 2 baggage handlers to unload our flight and two other Globespan flights landing at around the same time). I can't recommend Globespan as a carrier.

FlyGlobespan - by T Scott

5 June 2007  Customer Trip Rating :

Never again. One star is even too much. Was supposed to travel Vancouver - Manchester. No communication before we got to the airport, only to find the flight delayed 27hrs. They offered either to fly into a different city or to get refunded, so around hour 16 we decided to get refunded, as we did not want to get stranded on the way home. All was well and good until trying to get a hold of somebody on the phone number provided. Zero customer service (although I must say the actual agent at the airport was nice, but he was the only one). Been 5 weeks and still no sign of our refund, every time I contact them they don't know anything. Impossible to deal with! I find it amazing any company can survive like this. After reading all these reviews I'm glad we didn't have to endure the flight - just hope my refund comes through! Too bad I didn't look into this airline before I booked. Just goes to show cheapest isn't always the best way to go!!

FlyGlobespan - by Fiona Hoenmans

5 June 2007  Customer Trip Rating :

We were supposed to fly Calgary - Glasgow on May 3/07 at 10:50pm. When we got to the airport, the board said this was revised to the next morning at 4:30. At 3:30, after having sat in the airport all night, the board changed the departure time to 7:30am. 7:30 came and went before anyone came to talk to us. We were eventually given $10 food vouchers, and were booked into a hotel at around noon on the 4th. We were told at that time that we would be picked up at 9pm and that we would be flying out at midnight. We eventually flew out of Calgary at 2am on the 5th. We lost 2 days of our holiday and were treated like we didn't even matter. Once we got on the plane, seating was a total free- for-all. The return flight on June 1 was delayed by 3 hours, even though there was a plane sitting at the gate the entire time. We were never told what the problem was. I have travelled to Scotland several times and have never been treated even close to this poorly. This company doesn't care at all about their customers and there is no way I would even consider using them again.

FlyGlobespan - by D Roach

5 June 2007  Customer Trip Rating :

Flight was delayed over 14 hours on May 10, 2007 to Belfast then cancelled, terrible hotel, have to say service was good when we got in the air. Thought on the way back no worries how wrong I was, May 25 th over 5 hours delayed lots of problems, kids hungry they would not supply any food for all the delays and charged me 2 pounds for potato chips. The air attendants were terrible on the way back was told everything would be in five minutes when they meant two hours. Did not pay a lot but we will never fly and I would never recommend Flyglobespan again. Flying from Hamilton was good and the staff there were great but Flyglobespan were the pits. Never have I experienced such terrible all round service. Have never felt nervous flying before but I was so glad to return and the plane made it in one piece.

FlyGlobespan - by Courtenay Bournon

5 June 2007  Customer Trip Rating :

Gatwick, Toronto to Hamilton. Since my wife's poor experience flying from Hamilton to Gatwick, I have been monitoring Globespan flight arrivals and departures for that route. From May 21st to May 27th flights were consistently late, as much as 4 hours in one case, but on the 28th, 29th and 30th the flights were on time which made my wife's experience on the 30th less traumatic than her flight on the 18th which was 3 hours late. She reports that there was good leg room and she was given a meal, which didn't happen on the 18th. So the experience was a lot better.

FlyGlobespan - by K Adamson

5 June 2007  Customer Trip Rating :

Calgary to Manchester. On last leg of holiday arrived at hotel in Calgary to find out our pre booked seats in premiere had been changed due to change in aircraft. After a pleasant experience on the outbound journey, what a disappointment this was. The crew were Italian, not attentive, surly in attitude and understood only a little English. Extra legroom was limited for my travel companions as seats had been changed. Pre booked meals were not as ordered. The "snack" towards the end of the flight consisted of what was remaining from main meal. 4 attempts using call buzzer eventually got a crew member to come, only to take 15-20 mins to bring water for a passenger who was feeling ill. Complimentary drinks only offered at beginning of flight. No offer of pillows/blankets on night flight.No duty free service offered at all. I wonder if it is common practice to use Italian crews on return journeys. Won't bother with this "award winning airline" next time.

FlyGlobespan - by R Maunder

5 June 2007  Customer Trip Rating :

MME (Durham Teesside) - AGP. Flying from this tiny airport is straightforward and the chance of a delay must be lower than a "full capacity" airport. I was a bit concerned reading the previous comments but our trip to Malaga was very good. No delays, clean plane and smiley crew. The seats have poor legroom but for a three hour flight it is acceptable. Obviously the transatlantic service is generating some complaints but I would fly Globespan again to Malaga. Indeed it seems to be the only low-cost carrier willing to fly from MME so I hope it persists.

FlyGlobespan - by Philip Wallace

5 June 2007  Customer Trip Rating :

I would strongly urge anyone considering booking with this company to think again. Our experience flying to Sanford mirrors those of the other reviewers. We were moved off our original flight to a later flight (albeit with some notice), although our original flight still left with a full passenger load. Our new flight was delayed by 4-hours, although we were advised at regular intervals that the flight would leave within 30 minutes. Once the flight left we were then advised that there would be a stop over in Maine for re-fueling; this was unacceptable to many passengers, including us, who booked the flights on the understanding that we had a direct flight. When this point was made to a member of the cabin crew, the attendant, condescendingly, advised us that it was still, technically a direct flight. We finally arrived in Sanford 5-hours after our intended arrival time and our plans had to be altered on arrival. The journey home was equally as traumatic. Our flight times were altered twice before arriving at the airport. We then discovered that our flight was delayed so badly when we booked in that we arrived home in Scotland at lunch time rather than breakfast; this meant that the family member waiting to pick us up had to waste a day waiting for us. I am disappointed and embarrassed that a Scottish company can offer such poor service. My wife and myself are frequent flyers to the States and we will revert to using Delta or Continental, who appear on the face of it, to have a better appreciation of customer services.

FlyGlobespan - by Rod Henderson

5 June 2007  Customer Trip Rating :

How this airline is still in business is beyond me, because once you use them I can assure you it will be the first and last time. Just came back from return trip to Vancouver. Globespan seem to sub-contract out all their services; check-in, plane and flight crew, nothing is well organised and no one cares. Paid for premium seats, got no fast- tracking, was allocated seats that didn't exist so had to sit in economy, flight delayed by 7 hours (via Glasgow!). But I count myself lucky that we made it to Vancouver and back to Gatwick. Met a person on the return journey who flew out a week earlier than us, he said that after an 8 hour delay leaving Gatwick the plane landed at Calgary at 2am and as the pilot and cabin staff had worked over the permitted 12 hours everyone had to get off and wait for another plane to take them to Vancouver. At 6 am a representative of Air Canada told them another plane wasn't coming and that all passengers had to make their own way to Vancouver!

FlyGlobespan - by J Marlowe

5 June 2007  Customer Trip Rating :

Hamilton to London Stanstead. Our initial flight was booked for May 19, but we were informed via email that the original flight was cancelled (about 5 weeks before our travel date). Check in through Hamilton Airport was quick and easy. Aircraft was elderly but clean. Our flight left on time, Icelandair personnel pleasant and professional, in-flight entertainment not working very well, but better than nothing. We arrived in London Stanstead 10 minutes ahead of schedule, despite sitting on the tarmac in Belfast for an hour or so (during which time, the crew handed out snacks and drinks at no charge). The return journey was much the same, though a computer snag kept all the passengers waiting at check-in until moments before our scheduled departure. Staff at London Stansted were unable to offer much in the way of explanation or comforts to all the passengers (some of whom arrived in line 3 hours before the scheduled departure), however, once the problem was solved, passengers were lead to a priority security area and the flight was able to leave only about 20 minutes late. Arrived in Hamilton on schedule (or a few minutes early).

FlyGlobespan - by P Hill

5 June 2007  Customer Trip Rating :

I have just returned from Vancouver - the outward flight from Manchester was late in taking off, safety talk was disgraceful, a four year old child would have made a much better attempt- anyone flying for the first time would have been none the wiser after the Italian explanation. Drinks, including water were offered only once at a price. The meal was poor and more suitable for a very short flight. Our return from Vancouver was delayed by more than 2 hours and then went via Calgary. Once more drinks were only available at a price. The meal, when it came was of the very light snack variety and delivered in two stages- bread bun, cheese, biscuits and cake followed over half an hour later by a lukewarm, inedible snack. On arrival at Manchester, two and a half hours late we had to wait for two hours in the baggage hall for our luggage as apparently there was no-one available to off load as we had arrived late. Things only improved when a member of the airport authority came to the baggage hall to talk to us (accompanied rather strangely by 2 armed policemen). I will definitely run a mile if I'm offered Flyglobespan in the future.

FlyGlobespan - by George Levecque

31 May 2007  Customer Trip Rating : n/a

Thank you for all the information about Flyglobespan! My wife hails from Edinburgh and we had planned on using this new Service for our summer vacation and or bring her Mother over to Ontario via Hamilton Ontario. After reading all the reports, we wont be using Flyglobespan and I dont think other Canadians will want to use them either. Thank you.

FlyGlobespan - by John Applin

31 May 2007  Customer Trip Rating :

Just back from Vancouver - 2 hour delay at Gatwick on the way out. We paid a premium for a 'Premium' upgrade - joke! Premium check in took everyone else as well - so no advantage there. They'd changed the aircraft - all our carefully pre-booked seats didnt exist, it was first come first served - so extra legroom (for which we'd paid) was a pure chance. Pre-booked meals - never heard of them! A scratch Italian crew who knew nothing with very limited English. Within an hour of take-off the first toilet went out of action, followed one by one by all the rest! ....not to bore you with repetition - from Vancouver no priority check in, we had a seat with less leg room than the cheaper section and the toilets went down again!! If this is the only airline left on earth - stay home!!

FlyGlobespan - by Kevin Matthews

31 May 2007  Customer Trip Rating :

Hamilton to Dublin - only a 90 minute delay outbound. Staff told me it was the first Globespan flight to depart Hamilton with less than 2 hours delay and that I should be grateful, as usually they are 3 to 4 hours late. Service was poor, food worse. Paid for Premium Economy, could not pre-book seats, found out Premium Economy was from Row 7 to 24. No advantage to paying for premium. Headsets did not work, audio was very poor. Hamilton check-in handled by Air Canada staff (who were great) who were frustrated having to respond to complaints about delays, lack of information, etc. Phoned Globespan HQ in Edinburgh to book seat on the return leg - was told that seats were already assigned and could not be changed. Return from Dublin to Hamilton was a joke! Check in three hours before 1300 flight - no information to tell us the flight was going to be delayed. Plane arrived at the gate at 1600 and took off almost four hours late. Stopped in Shannon and sat on the tarmac for a further two hours. Finally arrived in Hamilton 5.5 hours late only to find too few Customs Agents trying to process the passengers. I am sure with the late arrival of the plane the Customs Agents had probably gone home. Bottom line - Globespan "Award Winning Airline" a joke!- spend the extra and go with anyone else - for peace of mind!

FlyGlobespan - by K Adamson

31 May 2007  Customer Trip Rating :

Manchester to Vancouver via Calgary. Cabin crew attentive and hard working, meals and drinks service excellent, worth paying extra for premiere seats and service. Limited duty free service ran out of bottles! Could have done without stopover at Calgary as made journey even longer. Return journey was not a good experience

FlyGlobespan - by K Langan

28 May 2007  Customer Trip Rating :

I would give this airline a negative star rating if possible! Just returned fom an excellent holiday in Toronto with the only negative being FlyGlobespan. We had a 13 hour delay from Edinburgh to Toronto on the way out. (Flew to Stansted first! Makes sense to flty backwards before going on to your destination to some I suppose) We were given £8 pound vouchers for this horrendous delay, Managed a coke and soggy sandwich with mine. Not only that but I was the lead passenger everything was booked under my name on my credit card adn I didi not have a seat on the plane! The other 4 in my group were fine - Why is it an instance of the airlines that the person booking the flight is there to fly yet I apparently never existed! We had a hire car booked with Avis which close at 10:30pm at night (Canadian time) Delay meant we arrived at 03:40am on Sunday the 13th May. We therefore could not get to our hotel in Niagara and lost this at our own expense. FlyGlobespans official answer at the airport was sleep in the airport in Hamilton until the open (Monday the 14th May) this was knowing that I had an infant (21 months) with me! First class service! Luckily we managed to speak to Avis direct and they had an employee work overtime for us and we managed to get another hotel in Hamilton itself. When we finally board the plane it is a free for all as there are umpteen passengers from Toronto to Stansted still on board. Arrive in Stansted and they do not disembark all passengers only those that are meant to be arriving at Stansted - Then they ask a half full plane to take their original seats (Fun moving round with 150 others inside a tin can swapping hand luggage and car seats for infants. Staff were completely useless. On the way back as expected we had a 5 hour delay! Asked the Avis employee when returning my car about them and his comment was they have never left on time for that flight or arrived on time! Complete shambles of an airline - they unfortunately are doing themselves no favours by their attitude and I will never fly with them again! Pay the extra for peace of mind.

FlyGlobespan - by E Forbes

28 May 2007  Customer Trip Rating :

I echo many other comments about this airline. We flew Hamilton to Stansted and back. Delay out of Hamilton only 1 hour - but it was clear there was not sufficient planning for the first week of international flights - barely checked everyone in before takeoff time. Fight crew was surly to say the least - gave everyone the impression we were bothering them. Also gave the impression they only cared about first class - had two staff for the few seats in first class and only 2 for all of economy, with only one trolley to serve dinner. First class were finished their dinner (all courses) before they even began serving everyone else. On the return flight the crew was better but again delays. We asked to move up to first class and offered to pay for this service. We were told no seats available. We got on to discover first class virtually empty and they had double booked at least 10 seats in economy - these people they moved up to first class. When we asked the steward about this he said they had no idea what was happening on the ground! Will never fly this airline again despite the convenience of flying out of Hamilton.

FlyGlobespan - by E Healy

24 May 2007  Customer Trip Rating :

Hamilton (Toronto) - Dublin. Changing the date of my flight was the start, followed by a 3 hour delay leaving, a nice little hour and a bit joke of a delay in Shannon while we unloaded all the luggage so we all can identify our bag because the flight crew screwed up and told someone they could get off, to the grand finale of a 9.5 hour delay coming home and the icing on the cake, the joke of trying to deal with "customer relations" who doesn't discuss things on the phone, nor will they (or their manager) call you back but if you email them in they may respond to your email in 28 business days!!! Excuses after excuses once you get some sort of unclear communications from them, a whopping 7 euro to hold you over for what you were told was a 4 hour delay but nothing after that, not enough pillows or blankets for you - bbut sure you don't need them are you tired after being up for 24 hours? I echo every negative thing already posted here and more. I wish I read this before - but would I have believed it? Well if I could offer one piece of advice, believe it - if you can't afford to be delayed, mistreated and frustrated do not use them. Pay the extra to get reliable service.

FlyGlobespan - by D Arnold

24 May 2007  Customer Trip Rating :

Vancouver to Glasgow 3rd May, 07. I have absolutely no confidence in this unprofessional airline. The flight was due to leave at 1940 from Vancouver they had us sit at the gate till 230 am then told us it was cancelled, made us collect our bags, by 415am the rep showed up to tell us the crew needed a 14 hour rest period & they would fly out at either 6am or 8pm. We were given a $10 (£4) voucher then at 530 checked in again through security again and then we did get on a plane, the plane was good everything seemed fine, by 730 am we were speeding up down the runway when we were called back to the gate, where we sat for 2 hours before they announced the "good news" that we were going to a hotel.... and the flight would commence at 830 pm - since the crew needed a 14 hour rest period! It was obvious when they made the announcement that this would not be possible without a new crew. I was furious, I demanded a refund and booked with Zoom who flew out at 6pm that evening, leaving on time & arriving on time, same with the return journey. When I flew out that night Globespan was still on the departures board & had been delayed till 1030 pm, who knows if it ever took off? I missed 3 days of my trip due to the lack of communication with the airline, a passenger could work out the crew shifts easier than them, someone somewhere dropped the ball and I will never fly with them again - think before you book the low prices reflect a flight that might never take off!

FlyGlobespan - by Bill Kavanagh

24 May 2007  Customer Trip Rating : n/a

Had booked my flight Boston-Glasgow-Boston before reading this selection of comments. I now have fingers and legs crossed that all will go well. Will report after June 5th return flight. One wonders whether FlyGlobespan ever takes the time to read these less than complimentary passenger reports!

FlyGlobespan - by Sean Quinn

24 May 2007  Customer Trip Rating :

We returned from Sanford 20 05 07 with Flyglobespan thinking the return couldn't be worse than the outbound flight. How wrong were we, both flights had changes ,delays and couldn't care less crew. Little or no information given - in 25 years of air travel I have never been treated so shabby - this from Scotlands so called favorite airline. Never again - its worth paying that bit extra and flying with someone you can trust.

FlyGlobespan - by Courtenay Bournon

20 May 2007  Customer Trip Rating :

My wife flew Hamilton to Gatwick on May 18. The seats were comfortable and enough leg room for economy class. However, as many others have reported the flight was 3 hours late leaving, with lots of excuses as to why. The fact that the plane was 4 hours late arriving from England was a clue! I had noticed that there were 2 flights scheduled with identical departure times, with one headed to Glasgow and the other for Gatwick. I had also noticed that the flight time was 2 hours longer than other airlines take for the same trip. Well, there was really one 1 plane and it stopped at Glasgow on the way to Gatwick, hence the extra 2 hours. A little trickery by Globespan. We won't fly Globespan again and in fact I'm going to try and get my wife's return flight on a different airline. Hamilton airport is neat, but a summer only airport when you realize that you have to walk out onto the tarmac to board the plane. Plus parking is outside. I guess Pearson charges more for a reason!

FlyGlobespan - by P Larrodé

20 May 2007   Customer Trip Rating : n/a

I have booked my flight before reading this page! I will comment after 1st July.

FlyGlobespan - by L Bagan

20 May 2007  Customer Trip Rating :

Glasgow to Faro 4 May and delayed for 4 hours. No communication from the airline until we were at the departure gate when a barely audible tannoy announcement from the captain provided a poorly prepared message to let us know that they were having problems with their baggage handlers. Their problem, which had become ours, apparently, wouldn't be resolved for 4 weeks. No apology for the delay then or at any time during the flight and no indication when ours bags might be loaded. There were several parties of men going on golfing holidays who like most, spent their time in the only comfortable seats - in the bar. Some were the 'worse for wear' but once we got the 'go-ahead', anybody who could walk was herded on board. The cabin crew were clearly being harassed throughout the flight, which was mercifully a short 2.5 hours. On the good side, the return journey was on time and staff were very pleasant and helpful. As someone else mentioned, Globespan Travel was highly respected tour company. I used them several times years ago. I had planned to fly to Boston with Globespan in September - other than this website, I've heard other tales of schedule changes, adding stops etc travel time. So I’ve changed my plans. Holidays are too precious to be ruined by poor transport.

FlyGlobespan - by P Tranter

19 May 2007  Customer Trip Rating :

M Gallacher (18 May) was lucky. To/from Ontario. Delayed on way out, no info service or assistance offered. Thought return may be better, but 4 hour delay - again no information. Cheap as chips? Well, it was cheaper than British Airways, but next time will spend the extra £100 and get some reliability - hopefully also a blanket! Am old enough to remember flying Laker Airways years ago, and that seems like 1st class air travel compared to this bunch of amateurs.

FlyGlobespan - by M Gallacher

18 May 2007  Customer Trip Rating :

Glasgow - Barcelona. Both flights departed and arrived on time. There is allocated seating, so no mad rush with boarding groups etc. Flew from the terminal B, with lots of great designer shops to waste time in.

FlyGlobespan - by Maire Reilly

18 May 2007  Customer Trip Rating :

Absolute disaster of an airline. Flew Shannon-Toronto 9hrs delayed - return 2hrs delayed. No communication, blatant lies, freezing cold in the cabin! Never again.

FlyGlobespan - by M Routledge

18 May 2007  Customer Trip Rating :

Flew back from Newcastle-Hamilton, Ontario May 13/07 - 8 hour delay and not even a cup of tea offered by Globespan. No customer representative. Newcastle Airport Manager was the only person to speak to travellers. I will vote with my legs next time and fly any other airline but Globespan. I have contacted Globespan and as yet had no response to my e-mail. I expected no less.

FlyGlobespan - by Ken Taylor

18 May 2007  Customer Trip Rating :

Aberdeen to Barcelona return - flights were on time, plane new and clean. Their over-insistance about not smoking is patronizing. Smoking onboard has been illegal for years and it is a matter for the police upon arrival. No need to bombard the vast majority of honest, law abiding passengers with threats about never being allowed to fly with them again if caught smoking. They don't make specific reference to a host of other illegal activities such as hijacking or bomb threats, so heaven knows what their bug bear about smoking is. It's illegal, so leave it to the police upon arrival. Bad points - Barcelona airport check in is poor. They need to have the desks open earlier. People want to arrive at the airport in good time, have a meal and do some shopping, not stand in a check in que for hours until they can be bothered to open the desk despite the fact the que is blocking the entire departures area. How much would it cost to open the desks an hour earlier ? 20 Euro

FlyGlobespan - by S Walker

14 May 2007  Customer Trip Rating :

Manchester-Vancouver. Almost 5 hours late out and 2 hours late back. First time I've gone to an airport genuinely concerned I might not get home and hoping the best I would have is a delay. Spoke to people who had been abandoned at Calgary on a flight from Gatwick (9 hours late) 2 days earlier! First time I've travelled on a transatlantic flight without pillow or blanket. This airline will not survive, the question is when will they collapse - pray you're not the one stranded.

FlyGlobespan - by Darran Burr

14 May 2007  Customer Trip Rating :

If you want to have peace of mind about flying Globespan simply cancel your booking and re-book with another airline/operator!! Fly Globespan are a joke, I booked Business Class flights for this August from Manchester to Vancouver and I have had date changes, time changes, stops added and more.. and to add insult to injury I only found out about all the changes by retrieving my booking on their website, never at anytime did I receive email, postal or verbal notifications of the changes. Having read all the negative reports on this site I decided that for total peace of mind it would be simply best to cancel my flights and forfeit my £75 deposit. There are 3 other Airlines that operate to Vancouver from Manchester (Thomas Cook, My Travel and Zoom) all these 3 offer a professional service with dedicated customer care, the cost with these airlines is a little more than Globespan but for peace of mind its certainly worth paying that little bit extra, after all you only get what you pay for. Forget Globespan, they should have stuck to being a highly respected Scottish Tour Operator rather than a very poor airline, sadly their bad airline operation has seriously damaged their once highly respected tour operating business.

FlyGlobespan - by Sean Leonard

14 May 2007  Customer Trip Rating :

After 10 hours delay Shannon - Hamilton we took off, this had been preceded with no information, no Globespan Representative, No Premium Check In - nothing! A voucher for 7.00 euros offered, was told that business class was way overbooked! This is to add insult injury that they had changed my return date and cut my holiday short by 2 days (told it was for "operational reasons"). Onboard was the funniest service, as Business Class passengers we were given plastic glasses and we were served some kind of instant soup in a china bowl which was accompanied by a plastic fork and a small plastic teaspoon - one of the crew said there had been 7 Business Class Meal Trays loaded for 26 passengers!! We all got different meals. it was like a lottery. The aircraft had seen better days. Inflight Entertainment was not audible. The crew were nice but admitted that this was just part of an ongoing saga for the last few weeks and that it was due to a shortage of aircraft.

FlyGlobespan - by Kate Johnson

14 May 2007  Customer Trip Rating :

I am disgusted with the way Globespan conducts business with customers. On the way over to Manchester, we did not take off until 11:45pm on an 8:35pm flight. There was no communication and no representative from Globespan onsite. Upon check in, we did not receive our pre-selected seats for premium customers and my flight number was changed without me being notified. The staff could not answer any of our questions / concerns. Once on the flight, we were fed a near-frozen entree, were not provided headsets for movies, and had no duty free. The crew was Islandic and the only thing that was Globespan related was the plane. If it wasn't bad enough being delayed on the way over, I was also delayed for 5 hours on the return flight. Again, there was no communication - only a piece of paper handed to me upon check in explaining we were delayed - and the website was not updated until late in the evening. I had taken a three hour train ride to the airport, was delayed for 5 hours and then endured the 8 hour flight. We waited around for the gate to be announced, and the screen stayed on 5 minutes for another 20 minutes - only to change to an even further delay. Once we finally received a gate number, there was no plane and the two men that showed at the desk only hung their heads down and avoided the passengers. We were being treated like cattle and we were lied to. I'm not sure where Globespan received recognition for being an 'award winning airline', clearly mistaken. What bothers me even more, is the fact that we were not offered any vouchers for food while waiting in the airport, and the economy passengers were still required to pay for their headsets on board! I have flown many times to England and have never been treated as badly as this.

FlyGlobespan - by Gary MacMillan

13 May 2007  Customer Trip Rating :

I have not even set foot on the plane yet and I will never be using this company again. I always book my holidays in advance as it is difficult to get time off work at short notice. My family and I booked our flights in July last year. At the time we booked premium economy, which included 34 inch seat pitch - the only reason we paid the extra money (I am 6 ft 3 and 29 inch pitch is no good). Since we booked they have added a stop in Belfast, changed the plane size, changed te pre-booked seats we had from 2x2 to 1x3 and a single seat, added a stop in Bangor for re- fuelling and 4 hours extra on the flight time. We didn't pay any less for these seats than we did last year going with ocean travel, in fact we paid more for the premium economy because it sounded good but now it seems that this has been snatched away from us. I know they have terms and conditions but surely the sale of goods/services acts prohibit any terms and conditions from selling you a product that in no way shape or form resembles the one that you paid for? Can you imagine going to buy a car, paying your money for a Ferrari and turning up to collect a Rover. I'm furious. Not that I expected this to be Ferrari service, I just didn't expect the service I purchased to change entirely after they had my money in the bank. Basically, it sounds as if they have not done quite as well as they expected and are now forgetting about repeat custom by shafting anyone unfortunate enough to give them a chance. Terrible attitude toward their customers and not one that will have everyone flocking back to them.

FlyGlobespan - by Graham Worthington

13 May 2007  Customer Trip Rating :

Hamilton-Manchester. 3.5 hours late taking off - little communication. Check in at Hamilton hectic, no premium check-in line, pre-booked seat info not available to desk clerk, therefore seats reallocated and at times double-booked! Once on board. sat on tarmac for ages. Icelandic staff great but meals were not as pre-ordered (no hot food or vegetarian) and all passenger not just those who paid premium or business were given meals and offered alcoholic drinks. No headsets. Why did I pay premium? Telephoned HQ in Edinburgh while I was in England - they reported no knowledge of any delays in the previous week and were totally disinterested. Manchester-Hamilton : delayed again - but did have premium check-in. Flight & staff excellent, lots of legroom, seat allocation mess up in Birmingham (before plane got to Manchester) meant many reseated again. Sat on tarmac while everyone played musical chairs! Food correct and excellent. Immigration very slow at Hamilton on arrival. Luggage took an age to appear.

FlyGlobespan - by L Gannet

13 May 2007  Customer Trip Rating :

Flew back from Orlando last week and was concerned about the state of Globespan after reading all the comments. We departed on time (almost), had a pleasant flight, with efficient and pleasant staff. When I take into account what I paid for my flight, I’m chuffed.

FlyGlobespan - by Linda McGinnis

10 May 2007  Customer Trip Rating :

Absolutely disgraceful. They don't care. Icelandic staff on flight from Hamilton Ontario to Glasgow were professional and great. After a 4.5 hour delay we also got a surprise visit to Gatwick and a 2.5 hour stop over on the tarmac only to have the Globespan trainees come on and practice counting the passengers in the seats. Globespan - please do not undermine the intelligence of the travellers - this is your captain speaking - due to technical difficulties. The technical difficulties are the greed and misrepresentation of the airline. They advertise flights all over the place knowing full well they will be doubling up on more than half. We paid to be the Globespan guinea pigs. The return flight hosted 23 dinners for 144 premium paying passengers. Something tells me that a container with 23 items would definitely differ in size than one with 144 items of the same size. If there were a NO Star box - I would pick it.

FlyGlobespan - by Karen Matthew

10 May 2007  Customer Trip Rating :

Tenerife to Aberdeen on 4 May was delayed 9 hours. There was a severe lack of information and our times were changed five times. Flyglobespan did not answer their telephone and the rep at the airport refused to come to the information desk to see us. We went to her office but she went home early! 11 and a half hours at the airport and they eventually agreed to give us voucher - 8 Euros! Have you seen the prices at Tenerife Airport? Ground service was unacceptable, but the crew once we eventually got on our way were good. I have written an official complaint - wait and see if I get any response!!

FlyGlobespan - by S Pollitt

9 May 2007  Customer Trip Rating :

We booked to go to Krakow for two days departing from Liverpool Airport. We arrived around two and half hours before our planned departure, but the check-in staff were so slow we didn't have that much time after we'd checked in. We were called to the gate where we waited for half an hour. Finally they told us all (in Polish, no good to us as were English in an English airport) that we had a two hour delay! Fair enough. As time ticked on we were called to the gate again, and then told nothing until another hour later where we were told we had another two hour delay. Finally that passed and the plane was here - As we started boarded Ryanair told us that we wouldn't be going to Krakow because it was closed but we would be going to an airport nearer to the Ukraine than to Krakow. As we were only going for two days we were forced to cancel our flights.

FlyGlobespan - by M Saunders

8 May 2007  Customer Trip Rating :

You get what you pay for. You don't pay much, so you don't get much. Vancouver-Manchester 4th May. Delayed 24hrs. Chaotic scenes at airport. Little customer service. Staff tired and fed up. Managed to get on flight to Glasgow instead (which itself had been delayed for many hours). Wont be using them again. Do not be tempted by the low prices. Just not worth it.

FlyGlobespan - by M Singh

8 May 2007  Customer Trip Rating :

YYZ-Man Return. Flight delayed by 14 hours without explanation. Check in took nearly 1.5 hours. Booked economy, but got prison class. Old, tired plane, safety questionable. Horrible, overpriced food and drink. Can't even buy a blanket or pillow. Video monitors and head phones not working. Crew couldn't care less. Yes, I saved $500 flying this airline. But because of the delay, missed my onwards connection, and had to buy a new ticket on the spot for 250 Pounds (over $600 CAD). What's the point. Never Again! These idiots should have just stayed a tour agency, and left the flying to someone else.

FlyGlobespan - by E Wallace

8 May 2007  Customer Trip Rating :

The policy of Globespan, Scotland’s award-winning airline. Reading the conditions carefully, it can be seen that the company reserves the right to re-schedule, cancel or amalgamate flights and add any extra stops. Additionally, the responsibility for checking any modifications lies solely with the customer. Therefore, when my flight from Barcelona to Glasgow (28 April at 13.35) was ‘re-scheduled’ by seven hours 45 minutes to 21.20, the first we knew about it was when we could not find any information about the flight on the indicator boards. (The flight was further delayed and took off around 22.10). There were no representatives at the airport and the airport did not have a contact number for the airline. In fact, what had happened is that the Barcelona-Glasgow flight had been ‘cancelled’ and the passengers were put on the crowded Barcelona-Edinburgh flight, which then made an ‘extra stop’ at Glasgow. In the two-hour check-in queue, I heard several complaints of similar ‘re-schedulings’. Globespan have not answered my complaint. The company claimed by phone that they had sent two emails which I did not receive, despite checking it daily. I believe that it was a deliberate decision not to contact the customers to avoid us changing our travel plans. Personally, I would have never booked a flight arriving in Glasgow Airport at 23.45 given the difficulties of any onward travel at that time.

FlyGlobespan - by K Collier

5 May 2007  Customer Trip Rating :

Glasgow to Sanford on 12th April and would never use this airline again. Time changed 3 times - 9 hour delay no apology. Indifferent and ignorant customer service. Plane dirty and lights/seats broken all over the place. What a shame they are a Scottish company.

FlyGlobespan - by M Johnston

4 May 2007  Customer Trip Rating :

Sanford from Glasgow recently with Flyglobespan. Never again! We paid over 5000 pounds (family of 5) to travel business class. Our flights were changed 3 times before we flew out and we never received an email confirming this. Friends of ours were also travelling and they were emailed. I phoned customer services to enquire as to why we had not received an email, to be told 'ask your pal for a copy'. The plane was filthy and seats / tv monitors were broken. The lights above the seats were broken. Our return flight was delayed by 9 hours. Because we had paid for business class we thought at least we would have the comfort of the VIP lounge, only to be told that we were being put out at 11pm. Once on the plane (at 4.30am) we realised it was the same dirty, smelly plane we had went out on. The only good side was the fact that the crew were excellent. I've emailed Flyglobespan and written two letters of complaint - none of which have been answered!

FlyGlobespan - by D Taylor

24 April 2007  Customer Trip Rating :

No, never again, Don't do it. MAN-CPT-MAN Flights rescheduled twice by more than 24 hours with no notification. It was only by me continually calling this company that I found out about the cancellations and changes. Aircraft was filthy. Looked like it had worked a hard season and some more. Seats grubby, the recline didn't work on one seat and seat trays were so dirty that you'd wonder about food poisoning. Crew had a couldn't care less attitude, were painfully slow to serve meals, and after a drinks round they seemed to retire to their own pajama party at the rear of the aircraft. If you've booked Biz class, expecting 50" pitch, check to see you are actually getting it, as their fleet seems to be in such a state of disarray that "short haul" aircraft are often put on the longhaul routes, meaning no real biz class, no premium economy space and intermediate fuel stops enroute. What a sham.

FlyGlobespan - by J Green

24 April 2007  Customer Trip Rating :

I'd rather change my destination than fly with Globespan again. Disgustingly dirty seat covers throughout the aircraft - mine also came with complimentary chewing gum stuck to arm rest. Premium Economy, Business Class? Could have wept when I saw what we'd paid extra for. I've flown to Florida with many different carriers and never been subjected to such poor facilities and disgustingly awful food. I'll never use them again.

FlyGlobespan - by L Cherry

24 April 2007  Customer Trip Rating :

Glasgow to Sanford Orlando return. We are a well travelled family of four and will never use this airline again. It is the worst flight I have ever been on and also it was not cheap. We only booked it because it was direct then we had to sit in Bangor to refuel after they changed planes. The company couldn't care less about their customers. Need I say more. There are plenty other option out there better and cheaper.

FlyGlobespan - by B Armstrong

20 April 2007  Customer Trip Rating :

My family and I recently flew business class with Globespan to Sanford. Globespan originally omited to tell us that the flight was via Belfast they then changed the flight three times the head est on one of the seats was broken and entertainment monitor wasn't working - I reported this but two weeks later on the return the problem still existed on the same seat unfortunately we had pre booked our seats so we were stuck with the problem. We called globespan before we left for the airport on to make sure everything was ok with the flight times - they said everything was fine for our 7.30pm flight. Imagine our dissapointment when we arrived early at the airport, waited more than an hour at priority check in to be told twice in a short space of time that the flight would be delayed - we flew out at 3.45am with our two children It's worth mentioning that we had to leave the 1st class lounge at 11pm as it closed we had to make the most of our time in the airport. I have flown with globespan many times but sorry it stops now.

FlyGlobespan - by H Malcolmson

20 April 2007  Customer Trip Rating :

Flew flyglobespan to Toronto and would recommend them. Standard economy and space was fine, food available when you wanted it at a reasonable cost - and most importantly were on time both ways. Would probably pay the extra for premium economy next time for the free food and drink and additional luggage.