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FlyGlobespan - by J Templeton
11 October 2007 Customer Trip Rating : 
Hamilton - Gatwick trip Sunday Oct 7th. It all went OK, took off on time and arrived a little early
(disappointment that it was via Glasgow which was kept quiet). Cabin crew pleasant and helpful, meals
normal airline stuff, drinks and water forthcoming. Icelandic 757-200 slightly scruffy but no more so
than some airlines. What percentage of their flights are disastrous I do not know but this flight was
acceptable and for 85 quid could be judged as good value. But with the flow of bad reports continuing,
I am not sure I could actually recommend them.
FlyGlobespan - by Patrick Lyden
5 October 2007 Customer Trip Rating : 
Just returned from Boston on Sunday 30th September 2007 - flight was 5.5 hours late due to technical
fault but my comments are directed to the whole operation by Flyglobespan. They do not have any
official representative at Boston and I accept that they are run as an economy operation but there are
basic principles which this airline totally disregards. I wish I had found this web site earlier as I
certainly would not have used them and I will never use them again, my advice to anyone thinking of
using them is find an alternative airline and save yourself grief. I only wish that the long list of
complaints were made more public as this cowboy outfit claim that they were Scotlands Airline of the
year in 2006.
FlyGlobespan - by W Murphy
5 October 2007 Customer Trip Rating :
I thought I would take a chance and use the Flyglobespan service from Knock to Boston since it was
much closer to my sister's home in Co. Mayo than Shannon. I should have taken the two extra hours to
drive to Shannon, since the Flyglobespan was delayed twice and nobody at Knock seemed to have the
latest information about why the delay (it was a clear day in Ireland so weather can't be blamed).
Being over six hours late was bad enough, then they messed up the seating, even though we had paid
extra for "Premium". I would avoid this airline at all costs in the future because it is so poorly
managed. Apparently, customer service is not part of their business plan. It is too bad, since I was
hoping that service from Boston to Knock would work out. Bottom line - never book on Flyglobespan.
FlyGlobespan - by S Taylor
5 October 2007 Customer Trip Rating :
We had booked 4 business class seats from Glasgow to Orlando on 13th September 2007. After returning
from holiday in July I went on to sort out seat assignment to my horror to find that our flight had
been cancelled and Globespan had rebooked us on the flight the day later without telling us. Like
people before me we were offered a full refund but staff were more than unhelpful and unsympathetic,
in fact they were downright rude. Have just returned from this trip and was served by an italian crew,
flew on an italian aircraft, which was very old to say the least. Food probably the worst I have ever
experienced on a flight. I would sincerely advise against flying with this unprofessional airline.
FlyGlobespan - by S Donaldson
5 October 2007 Customer Trip Rating :
We booked November 2006 for flights from Glasgow to Boston Oct 2007 - 2 weeks before, they cancelled
the flights and bumped us on to other dates. These dates weren't suitable - we had pre-booked and pre-
paid hotels across New England for a 'Fall' touring holiday and I spent 3.5 hours sorting out all of
our travel, including re-booking flights with BMI/Virgin via Heathrow which was what we had hoped to
avoid in the first place. If I could rate them less than 1 star I would. Apparently they have
cancelled loads more routes including New York & Toronto. I heard they are supposed to be a major
airline but they seem to me like a bunch of tricksters. If I'd booked in Nov 2006 with reputable
airlines I would probably have paid £400 each - but now that we've been dumped at the last minute it's
nearer £700 each.
FlyGlobespan - by E Davidson
5 October 2007 Customer Trip Rating : 
Hamilton to Manchester - left Hamilton 3 hours late. Worse yet to come, however. Flight from
Manchester to Hamilton left nearly 12 hours late, even though a call to the Flyglobespan in the
morning confirmed that the flight was to be on time. I'm positive they knew it would not be, but since
Globespan only had the departure desk for 4 hours, they needed to have everyone arrive on time to
check luggage. We were fortunate to be able to return to home of relatives, but many were left to
sit it out at the airport for at least 14 hours. Would avoid this airline next time we travel. The
flight crew was cheerful and helpful, premium seating did provide extra leg room and welcome drinks,
and food very passable.
FlyGlobespan - by Anne Auger
5 October 2007 Customer Trip Rating : 
Hamilton to Stansted via Exeter and return. Flight on time, we had emergency door seats, so lots of
leg room. Food average airplane food. Slept most of the flight. The attendants were friendly and
helpful, though it appears most staff are on contract and know their jobs well be finishing soon.
Return flight supposed to leave at 12 noon, we were advised at check in that takeoff was delayed until
13.30. There was no information available regarding how long the delay would be or why we were
delayed. We saw our plane come in, be emptied, refuelled etc. and we took off 3.5 hrs late. The
return flight was made enjoyable by attendants - a delightful group, they are aware they will be
losing their jobs soon, as they were of the opinion the company would fold, mostly due to lack of
organization and not enough attention to customer service by the management. Loved the convenience of
flying in and out of Stansted. Flight attendants were all first class. Don't think we will get the
opportunity to fly with them again as don't think they will be in business much longer.
FlyGlobespan - by M Ross
5 October 2007 Customer Trip Rating :
Returned from Orlando Sanford. Outward and return flights were both on time, we had not booked seats
although they managed to sit us together (family of 5), and we were given a complimentary small glass
of wine, juice or water and free meal. Staff on outward bound seemed to work hard - on the return
flight, staff were pleasant but seemed to be in hiding some of the time.
FlyGlobespan - by J Thompson
5 October 2007 Customer Trip Rating :
Gatwick to Calgary return. Flights were on time. Crew fine as were aircraft. Food and drink provided. We flew premium on
outward flight and business on return which was admittedly not the same as comparable seats with BA but then neither was the price!
FlyGlobespan - by Edmond Nawas
30 September 2007 Customer Trip Rating :
Toronto to Glasgow return. Bought upgrades for 2 seats and got charged for them ($200). Globescam
cancelled the seat upgrades and refunded $150. After a dozen emails and calls to Vancouver office for
the $50, no response. I called Visa and they tried to get the money back with no success. Visa then
credited my account for $50 (Compliments of the Royal Bank). - Yes.
FlyGlobespan - by Jan Douglas
30 September 2007 Customer Trip Rating :
Doncaster/Sheffield - Hamilton and return. 757-200, on time, crew friendly and helpful and plenty of
room. We had to pay for food on the outbound flight but a hot, tasty free meal was provided on the
return flight. Only problem was bus connections from the airport to the hotel as we were not on the
list but this was soon sorted out and there was no undue delay. If you book an economy flight, you
get what you pay for.
FlyGlobespan - by Peter Andrews
27 September 2007 Customer Trip Rating :
After having booked in February two business class seats to Cape Town from Manchester, we were
informed only 21st September that the flight was cancelled. Flyglobespan took our deposit and accepted
final complete payment for this flight, which they advise will be refunded. We booked early to ensure
seats for the travel dates we required, however we are now very late to find alternative flights and
will be seriously out of pocket. Flyglobespan are a totally incompetent airline and should not be
trusted by anyone.
FlyGlobespan - by J Henson
27 September 2007 Customer Trip Rating :
Stansted - Hamilton 10 September 2007, Plane very dirty, some arm rests were held together with Gaffer
tape, tissue paper between roof panels, my seat would not lock in upright position, 2 hours into
flight only one toilet working thus people were in queue for 30 minutes at a time. Return flight was
better at least toilets were in order, aircraft still very dirty, cabin crew unhelpful, wine served
after meal with the coffee, avoid at all cost. They have a customer service number dont bother to ring
they never answer.
FlyGlobespan - by J Ahmed
27 September 2007 Customer Trip Rating :
Booked flights to Alicante in Jan 2007 for Aug07. I booked the flight because of the good flight times
and the price. 2 weeks before we were due to fly was informed the flight times had been changed and we
would also be flying via Nice to drop off passengers and pick up more to fly on to Alicante! This
meant that 2 1/2hr flight turned into 4hrs, we chose Spain because of the short flight time for our
young Daughter, we should have arrived back into Durham Teeside at 9pm but because of the changes we
didn't land until 12.40am.I also pre-booked our seats on the outbound journey only to find when we got
to the airport they had changed them and we didn't have a window seat in fact all we could see was a
solid white panel -if you are thinking of pre-booking seats, don't bother it is a waste of time!
I have never known an airline which operates like Globespan in my life, it is more like a taxi service
with drop offs and pick ups - was the cheapest and now I can see why. Pay a bit more and go with a
decent airline.
FlyGlobespan - by A du Plessis
27 September 2007 Customer Trip Rating :
This must be Britains most unreliable low-cost operator! In June this year we booked to fly with them
from Manchester-Johannesburg. A month after we booked, they cancelled the route and put us onto their
Manchester-Cape Town service. We lost a lot of money because we had booked internal flights in South
Africa to coincide with their Manchester-Johannesburg service. We then booked and paid for new
internal flights in South Africa to coincide with the Manchester-Cape Town route. We got the shock of
our lives recently when we got an e-mail from FlyGlobespan saying that they were now cancelling the
Manchester-Cape Town route, giving some half-baked excuse for this cancellation. The truth of the
matter is that they did not take enough bookings to make the route viable because people are getting
wise to this airline and voting with their feet.! Anyway we have lost a lot of money as a result of
this airline - and now cannot get to see our family over Christmas 2007 as it is too late now to find
affordable tickets so close to Christmas on the UK - South Africa route. Thanks FlyGlobespan for
ruining our Christmas and our year for that matter!
FlyGlobespan - by Joy Spence
27 September 2007 Customer Trip Rating :
I also had flights booked to Cape Town at Xmas with Globespan. Strange how they took their JNB
flights off sale a couple of months ago, I feel that they knew they would not operate the Cpt flight
much earlier than this! I have been lucky to find alternative flights but at an extra £500 each, but
am sure most people will now struggle to find alternative flights or be able to afford the extra costs
incurred. My sympathy goes out to these people. Lets see how long it takes them to refund deposits
and balances?
FlyGlobespan - by F Kennedy
27 September 2007 Customer Trip Rating :
Glasgow to Vancouver, booked business class nine months in advance only to discover four months later
the same flight and seats were being sold for £340 less/person than we paid - so do not book to early.
Plane was crewed by Italian staff as was the pilot whom we could not understand, so much for a so
called Scottish airline. Eight hour flight with no offer of refreshments, staff very sullen and
disinterested.
FlyGlobespan - by G Finnegan
27 September 2007 Customer Trip Rating : 
Liverpool to JFK then Toronto back to Liverpool. The initial booking was changed to a day later but I
requested the possibility of a Sunday flight and this was changed. Cabin staff friendly and helpful.
We booked premium class so drinks were free and meal tasty. Return journey from Hamilton Airport,
Toronto the same and would have no hesitation in flying Flyglobespan again.
FlyGlobespan - by T McClure
23 September 2007 Customer Trip Rating :
After booking our Christmas trip back home to Cape Town from Manchester, we were absolutely gutted
to find out a few months later that all flights to South Africa have been cancelled. As a result
we've had to find alternative flights, with minimal time, within the very busy festive period, when
flights are fully booked and expensive. This also affects our onward booking from Manchester to
Gatwick and is prooving to be a very expensive cancellation of Globespan.
FlyGlobespan - by N Carson
23 September 2007 Customer Trip Rating :
Globespan decided yesterday that they will not now operating the Cape Town service from Manchester
this winter and therefore cancelled my November flight after having had the benefit of my money
since February and haven taken the final deposit last week. Very suspicious.
FlyGlobespan - by V Stephen
23 September 2007 Customer Trip Rating :
Edinburgh to Palma Sunday 16th September, flight supposed to leave at 0800 hours, were advised at
check in of delay until 0930, on arrival at gate for boarding further delay to flight appeared on
screens to 1445, this continued until we finally took off at 2030 approx - communication from
Globespan was non existant, airport staff advised us to contact a Globespan telephone number for
further assistance to see if we could change the flight to next day - staff on phone were unable to
handle my query, what a surprise!! Technical fault on plane apparently and this had been going on
all weekend. Return journey further delays, albeit 1 hour but this time we returned from Palma via
Ibiza!! People getting on/off, cabin crew didn't have seating plans, seats on plane double
booked,passengers hadn't been notified by Globespan of changes to flight schedule, all in all an
absolute farce!! Customer service once again seems to be suffering to ensure that Globespan keep
their operational costs down! Very poor!
FlyGlobespan - by A Garcia
21 September 2007 Customer Trip Rating :
Gatwick to Vancouver, Calgary to Gatwick. Plane and seats change advised the day before departure. Neos Boeing
767 with Italien crew who were friendly and competent. Plane a bit old but the seats were
comfortable. I would consider flying with FlyGlobespan again but not until they have sorted out their problems.
FlyGlobespan - by Geoff Attrill
20 September 2007 Customer Trip Rating :
Liverpool- New York. When I originally booked our flights the website was showing a Boeing 767; by the
time of our outward journey that had shrunk to a Boeing 757 and by the time of our return journey that
had shrunk further to a Boeing 737 (yes, a Boeing 737!). Our original outward flight was cancelled
meaning that we had to travel a day later; we booked Business Class for our return flight, but the
smaller plane had no Business Class size seats. Although this may not be apparent from the website,
some or all flights on this route transit via Knock in Ireland.
FlyGlobespan - by L Taylor
20 September 2007 Customer Trip Rating :
Arrived back into Edinburgh from Palma on a GlobeSpan flight after a delay of 13 hours. There was no
communication from the organisation at the airport as to the reason for the delay and the
representative assigned to us (not from GlobeSpan) left approx 7 hours before we eventually departed.
I have now found out that the delays had been going on all weekend with the same flight however there
was no indication given to us at check-in that the delay could be for so long. The whole thing was a
shambles.
FlyGlobespan - by T Flevill
20 September 2007 Customer Trip Rating :
Hamilton to Gatwick Aug 28 with a connecting flight to Rome. We gave ourselves 5 hours to make a
connection to Rome. Arrived at the airport to find out that our flight had been cancelled and there
were no representatives in sight to help. Needless to say, we missed our connection, paid an extra
$325.00 to change our flight, lost a day of our vacation, lost our first nights hotel stay in Rome
which was pre-paid and surprise, surprise, Flyglobespan doesn't want to take any responsibility.
FlyGlobespan - by B Carter
20 September 2007 Customer Trip Rating :
Business Class to Vancouver return. Good flights, on time, comfortable and good service. All this
along with the good price means that I can only grade the service as excellent. We will certainly use
them again. The only down-side was the un-necessary muzak played after landing.
FlyGlobespan - by J Hibbert
18 September 2007 Customer Trip Rating :
MAN-YVR. After making our reservation and onward travel arrangements, we were advised that the flight
would have to be changed by 1 day. Option given to cancel or change to another date. Although
this was inconvenient having made onward travel arrangements, we decided to stick with our original
date and move our onward arrangements on a day. We subsequently received a letter advising that we
were to be upgraded to business class on the outward journey free of charge because of the
inconvenience. Business class passengers at MAN given passes to the executive lounge where free food,
drinks and newspapers available. We boarded after 1 hr delay, a Neos plan with Italian crew. Very
clean, great seating and although the crew were Italian, they spoke good English. Wouldn't describe
the food as gourmet, but edible and with free choice of drinks. Return journey - checked in without
any problem Boarded on time. Again a Neos aircraft. Food good and two alcoholic drinks provided free
of charge. Plenty of leg room in premium and pillows and blankets available. We could find nothing to
complain about at all and if this was the normal standard of service provided we would use Globespan
again.
FlyGlobespan - by J LeCuyer
12 September 2007 Customer Trip Rating :
Had intended to book business class seats YVR-LGW-YVR. After receiving no reply to email inquiry we
found the SKYTRAX websitet. Glad we did. Upon reading your comments, we decided to avoid them like
the plague. Forewarned is forearmed in this case. We aren't going to risk thousands of dollars in
prepaid connecting flights, villa, rental car, transfers and hotels on an airline that may, or may not
decide to take off, or even land at the correct airport on any given day. The first sentence in their
Terms and Conditions Statement seems to indicate that they have no obligation to you and the schedule
you have been led to believe you have with Globespan. Thanks.
FlyGlobespan - by G McCoach
12 September 2007 Customer Trip Rating :
GLA-BOS return Premium Economy. Both via Knock. Legroom in Premium Economy not the 34 inches
advertised when I reserved last December. I would estimate 30 inches at best. Scottish cabin crew very
professional. Boeing 737-700 ER clean and appeared to be new. Food and drink service very good. BOS-
GLA Premium Economy seating was again poor and 3 abreast instead of the advertised 2. We also didn't
receive the seats we had reserved (4A/C) and which had been confirmed. Swissport staff at Boston Logan
unhelpful in this regard. Cabin crew professional team. I would have awarded 5 stars but I have to
deduct 1 star because of the poor seating in Premium Economy.
FlyGlobespan - by J Cairns
12 September 2007 Customer Trip Rating :
GLA–Vancouver, Calgary–GLA Business Class. Outbound arrived in Vancouver 50 minutes early and on
return arrived 10 minutes early. Food on both flights good. Plenty of space in cabin and attentive
staff. When flying with Globespan, you have to temper your expectations to the price you are paying.
Our flights were about one third of BA/Air Canada Business Class. So something has to give at this
price. The service was not to the level of BA Business Class and the IFE is old and outdated. But it
represented good value for money.
FlyGlobespan - by Derek Burrows
11 September 2007 Customer Trip Rating :
Outbound: Stansted-Hamilton flight 90 minutes late. Total chaos at check-in after check-in desks
changed to 2 adjacent positions. Staff gave pax conflicting instructions as to their particular desk,
no-one seeming to know what was happening and no-one seemed to be in charge. The result was that both
queues became one large group. Check-in staff dealing with premium pax did not initially know baggage
allowance, having to phone someone to find out. Despite premium economy and business class terms
listing priority boarding there was no order of loading, all pax being boarded simultaneously.
Inbound: Hamilton – Stansted. This flight was only one of 3 Globespan aircraft arriving on time but
was delayed outbound because the aircraft, although being on ground for several hours, was not
refuelled until passengers had boarded and were strapped in for departure. How can any airline allow
this to happen? Broken headphone socket on my seat prevented me from receiving the entertainment
service for which I had paid. The adjacent seat controls were faulty allowing the occupant to receive
only channel 5 (music). Cabin staff were totally uninterested in the faults so presumably they were
carried over to subsequent flights. The premium economy service for which I had paid was no better
than other airlines economy service, in some parts, worse. It compares very unfavourably with premium
economy of other airlines. Globespan has not replied to my email. The owner of the Ontario leisure
business with whom I stayed has been told by the travel agent which handles many of his client's
bookings that he, and other agents, have stopped taking Globespan bookings because of their frequent
delays and passenger complaints. As I live in Norfolk, Stansted is very convenient for me but my
experience of Globespan standards mean that for future Toronto flights I will make the longer journey
to Gatwick and use the flights operated by Canadian Affair.
FlyGlobespan - by Bob Higginson
11 September 2007 Customer Trip Rating :
Manchester to JFK. I've awarded 1 star and that is for the cabin crew. I had changes to departure
time, seating arrangements, and a whole day to the return flight, all just 2 weeks prior to departure.
Was given the option of cancelling, but had already paid for internal flights, villa in Florida and
car hire, so they had me. Fact of life, you only get what you pay for!! Have e-mailed them with no
response, they probably don't have enough staff to deal with all the complaints.
FlyGlobespan - by D Murphy
11 September 2007 Customer Trip Rating :
Man- Hamilton, Toronto. All going well on arrival at Manchester, quick check-in, told plane on time.
Due to depart at 11.55am. At 11am board changes to 'next information at 4pm'. After numerous questions
to ground staff at Manchester who didn't have a clue what was going on, eventually spoke to someone
in Edinburgh who said we would be told at 4pm that we were delayed till 10pm and would be issued with
meal vouchers and a letter confirming this. 10pm - told a technical fault from earlier couldn't be
fixed (even though there had been no movement around the plane at all since early morning and had it
had been stood on tarmac in complete darkness since then). Told after a few more changes in story that
we would be bussed to hotel at Manchester, to then be bussed following morning from Liverpool to fly
out at 1.30pm the next day. Sure enough, at 10.30am the next morning we were bussed to Liverpool to be
told we had a further delay until 3pm - 3pm told we would definitely leave at 5pm. 5.30pm we did
eventually depart on a small plane, a full 29 hours after we should have! Liverpool ground staff told
me they always do this - say it is technical but apparently they just don't have the crew for the
amount of flights needed. Return flight, half hour delay, no hot drinks for whole flight, full, hot,
packed, plane far too small for transatlantic travel. Do not flyglobespan - with the delays and missed
hotel bookings and car hire it is just false economy.
FlyGlobespan - by Darach Corcoran
11 September 2007 Customer Trip Rating :
Knock to Boston business class return. Flight in a 737-700ER. Excellent cabin staff. Overall we found
this an excellent service - my concern was the somewhat limited leg room for business class seats. The
policy of leaving an empty middle seat does not really compensate for more leg room. Overall a
pleasant trip.
FlyGlobespan - by B Sowden
6 September 2007 Customer Trip Rating :
I wish we had seen this website before booking! Glasgow to Hamilton return. Flight out reasonable, but
dirty plane. Long delay getting out of Hamilton, miles from anywhere. Returning to UK, plane 3 hours
late in, damaged to nose meant flight delayed to next day. Put up in Sheraton overnight, but vouchers
did not cover price of meals. Flight home next day on repaired 'plane. Booked business seats only
economy available. Sent e-mails, letters etc. No response from Flyglobespan. Only hope is that travel
agent we used has 'blacklisted' them. Will actively dissuade people from booking with them, a shambles
of an airline.
FlyGlobespan - by S Griffin
6 September 2007 Customer Trip Rating :
Glasgow to Boston 31st July. Flight from Glasgow was 1 hour late departing. We arrived at our hotel,
written confirmation of our reservation with us, to find the hotel had not heard from Globespan and
had no rooms reserved for us. It was day 3 of our holiday before the situation was resolved, during
which time I wasted many hours sorting it out myself. The flight back was also delayed. The inflight
meals, outbound and return, were awful and they charged high prices for drinks and snacks. I sent a
written complaint to Globespan 2 weeks ago and received no reply.
FlyGlobespan - by Chris Allery
6 September 2007 Customer Trip Rating :
Glasgow to Hamilton return. We had been informed of the 4 hour re-scheduling of departure 2 months
prior to flight, but this was too late to re-arrange connecting flight! Then a further 90 minute delay
in Glasgow, before the unknown scheduled detour to Iceland to pick up more fuel! Why they couldn't
have refuelled in Glasgow, or Halifax ( Nova Scotia), I'll never know the true reason? Flight
attendants excellent, but 5 or 6 attendants are insufficient for a transatlantic flight. Food and
drinks satisfactory, but the drink with the lunch arrived long after I had eaten. Arrived in Hamilton
weary, after so many delays; a very long day. However, the return home was confirmation of Globespan
incapacity to think through the logistical requirements of running an airline to new destinations!
To have 3 planes departing at 8.30pm from a tiny airport, where the infrastructure wasn't designed to
cope with this demand, was staggering. Queues snaked around most areas of the building, with only 2
booking-in desks open to process the ever increasing anger and disbelief of passengers. I think, even
those in business class seats were turned away from priority booking and told to join the end of the
queue. It was a shambles. The lack of information to passengers is a serious matter which Globespan
need to address, if they are going regain credibility. There was little choice of hot food to eat at
the airport, since they had virtually run-out due to the delays caused to nearly 400 passengers. by
this time, toilets in the departure lounge were smelly. The flight was again late in departing. 5
attendants stretched to meet the requests of the passengers; the chief steward, spent all his time
serving 7 people in business class, and left the rest of his crew to deal with a full plane. The meal
was okay, but long delay between drinks and meal. Were Boeing 737's 800 series really designed for
transatlantic flights? They are so restrictive when it comes to serving food, drinks and passengers
using the toilets. I would never advise people to fly business class, since they may be regularly
inconvenienced by those needing to visit the washroom at the front of the plane! I suggest they get
rid of business class and use the segregated space of 12 seats for passengers, increase the number of
crew and give everyone a much improved experience of customer care. Was it worth paying a few hundred
pounds less for our two tickets? Debatable. Would I fly again with Globespan? There are certainly far
better options available.
FlyGlobespan - by S Hamilton
6 September 2007 Customer Trip Rating :
If there was a No Star I would award it! Luggage that goes missing for five days our of a 10 day
holiday, 7 hour delays. Customer relations is a figment of the company's imagination even when you
try to contact them at their head office in Edinburgh. I could go on and on and on, but from reading
submissions on this site, it would seem like a lot of others have received similar service, or lack
thereof. I sent a four page "epistle" to Globespan of our experiences with this airline - can't wait
for their response! Then again I may never receive a response.
FlyGlobespan - by R Edwards
2 September 2007 Customer Trip Rating :
After miserable 'premium' flights from Manchester to Vancouver return costing over £500.00 each, I
wrote to Globespan complaining about the quality of care on the flights - non-existent! We certainly
did not even get soft drinks never mind alcoholic and felt very let down. Tiny tv screens which were
impossible to see, but it did not matter as it was old rubbish. Delays both ways, but infinitesimal
compared to some poor souls, however terrible food, no pillows or blankets provided, only two soft
drinks throughout the flight both ways. Although I did not expect to receive a reply, three e-mails
and a letter sent first-class recorded delivery brought absolutely no response from this firm, and I
now do not expect to get one. Keep away from this outfit, the whole business is a wild lottery of what
you get, no matter what you have paid for it. You have been warned. Appalling service why are they
allowed to continue flying?
FlyGlobespan - by J Stacey
2 September 2007 Customer Trip Rating :
Manchester to Hamilton. Flight OK apart from a 1 hour delay. We were advised that Globespan were in
dispute with their caterers and they were waiting for the flight food to be delivered! The return
flight was a total farce. We were picked up by our shuttle bus at 5pm and arrived at Hamilton to be
advised our flight would be delayed until the following day. The board said due to a mechanical fault!
After queuing for 2.5 hours we were given a voucher to be shuttled to the Sheraton at Hamilton.
Dinner, lunch , breakfast vouchers provided but they do not cover the cost of the meals at this hotel.
The hotel staff were friendly and tried their best but the service was dreadfully slow and food served
below average. We eventually finished our pathetic evening meal just before midnight. Trying to get
information about the time of our flight was just impossible. We were eventually shuttled back to the
airport the following afternoon at 1.30pm only to be advised the flight would not leave until 7.30pm.
This time changed several times. We eventually flew at 6.45pm, a total of 22 hours delay! The staff
tried very hard to pacify the passengers, but most people were very unhappy by this time. We will not
use flyglobespan again and would not recommend them. They need to learn some communication skills and
realise that the passengers are paying their wages. What you save in flight costs you lose in extra
meals, car parking and lost wages.
FlyGlobespan - by Jan Douglas
30 September 2007 Customer Trip Rating :
Doncaster/Sheffield - Hamilton and return. 757-200, on time, crew friendly and helpful and plenty of
room. We had to pay for food on the outbound flight but a hot, tasty free meal was provided on the
return flight. Only problem was bus connections from the airport to the hotel as we were not on the
list but this was soon sorted out and there was no undue delay. If you book an economy flight, you
get what you pay for.
FlyGlobespan - by Peter Andrews
27 September 2007 Customer Trip Rating :
After having booked in February two business class seats to Cape Town from Manchester, we were
informed only 21st September that the flight was cancelled. Flyglobespan took our deposit and accepted
final complete payment for this flight, which they advise will be refunded. We booked early to ensure
seats for the travel dates we required, however we are now very late to find alternative flights and
will be seriously out of pocket. Flyglobespan are a totally incompetent airline and should not be
trusted by anyone.
FlyGlobespan - by J Henson
27 September 2007 Customer Trip Rating :
Stansted - Hamilton 10 September 2007, Plane very dirty, some arm rests were held together with Gaffer
tape, tissue paper between roof panels, my seat would not lock in upright position, 2 hours into
flight only one toilet working thus people were in queue for 30 minutes at a time. Return flight was
better at least toilets were in order, aircraft still very dirty, cabin crew unhelpful, wine served
after meal with the coffee, avoid at all cost. They have a customer service number dont bother to ring
they never answer.
FlyGlobespan - by J Ahmed
27 September 2007 Customer Trip Rating :
Booked flights to Alicante in Jan 2007 for Aug07. I booked the flight because of the good flight times
and the price. 2 weeks before we were due to fly was informed the flight times had been changed and we
would also be flying via Nice to drop off passengers and pick up more to fly on to Alicante! This
meant that 2 1/2hr flight turned into 4hrs, we chose Spain because of the short flight time for our
young Daughter, we should have arrived back into Durham Teeside at 9pm but because of the changes we
didn't land until 12.40am.I also pre-booked our seats on the outbound journey only to find when we got
to the airport they had changed them and we didn't have a window seat in fact all we could see was a
solid white panel -if you are thinking of pre-booking seats, don't bother it is a waste of time!
I have never known an airline which operates like Globespan in my life, it is more like a taxi service
with drop offs and pick ups - was the cheapest and now I can see why. Pay a bit more and go with a
decent airline.
FlyGlobespan - by A du Plessis
27 September 2007 Customer Trip Rating :
This must be Britains most unreliable low-cost operator! In June this year we booked to fly with them
from Manchester-Johannesburg. A month after we booked, they cancelled the route and put us onto their
Manchester-Cape Town service. We lost a lot of money because we had booked internal flights in South
Africa to coincide with their Manchester-Johannesburg service. We then booked and paid for new
internal flights in South Africa to coincide with the Manchester-Cape Town route. We got the shock of
our lives recently when we got an e-mail from FlyGlobespan saying that they were now cancelling the
Manchester-Cape Town route, giving some half-baked excuse for this cancellation. The truth of the
matter is that they did not take enough bookings to make the route viable because people are getting
wise to this airline and voting with their feet.! Anyway we have lost a lot of money as a result of
this airline - and now cannot get to see our family over Christmas 2007 as it is too late now to find
affordable tickets so close to Christmas on the UK - South Africa route. Thanks FlyGlobespan for
ruining our Christmas and our year for that matter!
FlyGlobespan - by Joy Spence
27 September 2007 Customer Trip Rating :
I also had flights booked to Cape Town at Xmas with Globespan. Strange how they took their JNB
flights off sale a couple of months ago, I feel that they knew they would not operate the Cpt flight
much earlier than this! I have been lucky to find alternative flights but at an extra £500 each, but
am sure most people will now struggle to find alternative flights or be able to afford the extra costs
incurred. My sympathy goes out to these people. Lets see how long it takes them to refund deposits
and balances?
FlyGlobespan - by F Kennedy
27 September 2007 Customer Trip Rating :
Glasgow to Vancouver, booked business class nine months in advance only to discover four months later
the same flight and seats were being sold for £340 less/person than we paid - so do not book to early.
Plane was crewed by Italian staff as was the pilot whom we could not understand, so much for a so
called Scottish airline. Eight hour flight with no offer of refreshments, staff very sullen and
disinterested.
FlyGlobespan - by G Finnegan
27 September 2007 Customer Trip Rating :
Liverpool to JFK then Toronto back to Liverpool. The initial booking was changed to a day later but I
requested the possibility of a Sunday flight and this was changed. Cabin staff friendly and helpful.
We booked premium class so drinks were free and meal tasty. Return journey from Hamilton Airport,
Toronto the same and would have no hesitation in flying Flyglobespan again.
FlyGlobespan - by T McClure
23 September 2007 Customer Trip Rating :
After booking our Christmas trip back home to Cape Town from Manchester, we were absolutely gutted
to find out a few months later that all flights to South Africa have been cancelled. As a result
we've had to find alternative flights, with minimal time, within the very busy festive period, when
flights are fully booked and expensive. This also affects our onward booking from Manchester to
Gatwick and is prooving to be a very expensive cancellation of Globespan.
FlyGlobespan - by N Carson
23 September 2007 Customer Trip Rating :
Globespan decided yesterday that they will not now operating the Cape Town service from Manchester
this winter and therefore cancelled my November flight after having had the benefit of my money
since February and haven taken the final deposit last week. Very suspicious.
FlyGlobespan - by V Stephen
23 September 2007 Customer Trip Rating :
Edinburgh to Palma Sunday 16th September, flight supposed to leave at 0800 hours, were advised at
check in of delay until 0930, on arrival at gate for boarding further delay to flight appeared on
screens to 1445, this continued until we finally took off at 2030 approx - communication from
Globespan was non existant, airport staff advised us to contact a Globespan telephone number for
further assistance to see if we could change the flight to next day - staff on phone were unable to
handle my query, what a surprise!! Technical fault on plane apparently and this had been going on
all weekend. Return journey further delays, albeit 1 hour but this time we returned from Palma via
Ibiza!! People getting on/off, cabin crew didn't have seating plans, seats on plane double
booked,passengers hadn't been notified by Globespan of changes to flight schedule, all in all an
absolute farce!! Customer service once again seems to be suffering to ensure that Globespan keep
their operational costs down! Very poor!
FlyGlobespan - by A Garcia
21 September 2007 Customer Trip Rating :
Gatwick to Vancouver, Calgary to Gatwick. Plane and seats change advised the day before departure. Neos Boeing
767 with Italien crew who were friendly and competent. Plane a bit old but the seats were
comfortable. I would consider flying with FlyGlobespan again but not until they have sorted out their problems.
FlyGlobespan - by Geoff Attrill
20 September 2007 Customer Trip Rating :
Liverpool- New York. When I originally booked our flights the website was showing a Boeing 767; by the
time of our outward journey that had shrunk to a Boeing 757 and by the time of our return journey that
had shrunk further to a Boeing 737 (yes, a Boeing 737!). Our original outward flight was cancelled
meaning that we had to travel a day later; we booked Business Class for our return flight, but the
smaller plane had no Business Class size seats. Although this may not be apparent from the website,
some or all flights on this route transit via Knock in Ireland.
FlyGlobespan - by L Taylor
20 September 2007 Customer Trip Rating :
Arrived back into Edinburgh from Palma on a GlobeSpan flight after a delay of 13 hours. There was no
communication from the organisation at the airport as to the reason for the delay and the
representative assigned to us (not from GlobeSpan) left approx 7 hours before we eventually departed.
I have now found out that the delays had been going on all weekend with the same flight however there
was no indication given to us at check-in that the delay could be for so long. The whole thing was a
shambles.
FlyGlobespan - by T Flevill
20 September 2007 Customer Trip Rating :
Hamilton to Gatwick Aug 28 with a connecting flight to Rome. We gave ourselves 5 hours to make a
connection to Rome. Arrived at the airport to find out that our flight had been cancelled and there
were no representatives in sight to help. Needless to say, we missed our connection, paid an extra
$325.00 to change our flight, lost a day of our vacation, lost our first nights hotel stay in Rome
which was pre-paid and surprise, surprise, Flyglobespan doesn't want to take any responsibility.
FlyGlobespan - by B Carter
20 September 2007 Customer Trip Rating :
Business Class to Vancouver return. Good flights, on time, comfortable and good service. All this
along with the good price means that I can only grade the service as excellent. We will certainly use
them again. The only down-side was the un-necessary muzak played after landing.
FlyGlobespan - by J Hibbert
18 September 2007 Customer Trip Rating :
MAN-YVR. After making our reservation and onward travel arrangements, we were advised that the flight
would have to be changed by 1 day. Option given to cancel or change to another date. Although
this was inconvenient having made onward travel arrangements, we decided to stick with our original
date and move our onward arrangements on a day. We subsequently received a letter advising that we
were to be upgraded to business class on the outward journey free of charge because of the
inconvenience. Business class passengers at MAN given passes to the executive lounge where free food,
drinks and newspapers available. We boarded after 1 hr delay, a Neos plan with Italian crew. Very
clean, great seating and although the crew were Italian, they spoke good English. Wouldn't describe
the food as gourmet, but edible and with free choice of drinks. Return journey - checked in without
any problem Boarded on time. Again a Neos aircraft. Food good and two alcoholic drinks provided free
of charge. Plenty of leg room in premium and pillows and blankets available. We could find nothing to
complain about at all and if this was the normal standard of service provided we would use Globespan
again.
FlyGlobespan - by J LeCuyer
12 September 2007 Customer Trip Rating :
Had intended to book business class seats YVR-LGW-YVR. After receiving no reply to email inquiry we
found the SKYTRAX websitet. Glad we did. Upon reading your comments, we decided to avoid them like
the plague. Forewarned is forearmed in this case. We aren't going to risk thousands of dollars in
prepaid connecting flights, villa, rental car, transfers and hotels on an airline that may, or may not
decide to take off, or even land at the correct airport on any given day. The first sentence in their
Terms and Conditions Statement seems to indicate that they have no obligation to you and the schedule
you have been led to believe you have with Globespan. Thanks.
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