FLYGLOBESPAN review :  3 December 2008 : by R Barron

My wife and I experienced serious delays travelling to and from Palmain October this year on Flyglobespan flights. I wrote a letter of complaint to Flyglobespan Head Office on 3 November and to date - 2 December have not even had an acknowledgement.

FLYGLOBESPAN review :  28 November 2008 : by Elizabeth Robertson

Glasgow to Sanford. Decided to treat my husband because of a special Birthday to business class. We were disappointed - seats were well worn and onboard entertainment consisted of a red and blue television screen. The cabin crew not welcoming -never smiled. Money spent was a complete waste. We travelled back economy and we received better treatment. So please don't travel Business with Globespan.

FLYGLOBESPAN review :  19 November 2008 : by D Macleod

Glasgow to Las Palmas return. Slight delay on departure and fifteen minute delay on return due to missing passengers. B737-800, seat pitch adequate for 4.5 hour journey, aircraft clean, staff pleasant, service good, although the quality of the coffee could be improved! Information from the flight-deck very good in both directions. Four return journeys to European destinations my wife and I have made with them in the last two years, with no problem and as good as the rest of the low-cost sector and better than some. My family have also used the Glasgow- Calgary/Vancouver service on a number of occasions with no real problems.

FLYGLOBESPAN review :  15 November 2008 : by A Hardman

Edinburgh to Sharm El Sheik return. B737-800 with typical charter seating layout so individual space a bit cramped, particularly for the taller passengers. It was booked as a no frills flight with no inflight entertainment so we knew not to expect first class. Return flight arrived on schedule. It was far more comfortable as the plane wasn't full and we had three seats between the two of us as did quite a number of other passengers. Cabin staff on the return flight were very pleasant. Obviously many people have had bad experiences, but from our experience we would use Flyglobespan again.

FLYGLOBESPAN review :  12 November 2008 : by Graham Goodbody

Gatwick to Taba return. On both flights (which was a charter flight for Libra Holidays) the flight was on time, crew friendly and helpful the plane was clean.

FLYGLOBESPAN review :  5 November 2008 : by Michael Hughes

Edinburgh - Barcelona. Arrived at Edinburgh at 14.00 for 16.30 departure and was handed a letter advising of "technical problems" of incoming aircraft therefore transfer to Glasgow for departure at 21.30. had prepaid grouped seating which was not honoured on outgoing as they "had amalgamated two flights" and no offer of a refund. Booked in luggage at Edinburgh then kept them and carried them ourselves to Glasgow. Arrived at Barcelona in the early hours of the morning and had to incur additional taxi costs. Not happy with lies and lack of communication as this is obviously not one off situation.

FLYGLOBESPAN review :  5 November 2008 : by J Macphail

Delayed 5 hours Glasgow to Las Palmas. Was told at the check-in desk that delay was due to the aircraft "going tech" but found out later that the whole fleet had been out of action for the first half of the day resulting in huge delays once they got finally got going. The morning flights to Glasgow were running around 20hrs late. Would not touch this airline again and would not advise anyone else to use them either. This is an airline on its last legs I for one will raise a glass in celebration when they go bust.

FLYGLOBESPAN review :  5 November 2008 : by G Leonard

Flights being delayed for a long time unfortunately seems to be the norm now with Flyglobespan. Flew back with them from Palma this weekend and had to endure a 7 hour delay, due to 'technical reasons'. I felt hard done by until I spoke to other passengers. I wasn't delayed on my flight out, however, some poor passengers were delayed by 11 hours on their outbound flight only the week before. During the return flight the captain asked the passengers not to take out their frustrations on the cabin crew as all this was beyond their control. But who is in control, who is answerable? I used Globespan the previous summer and had to endure a 11 hour delay at Glasgow. What is going on? I certainly will not be using this airline again. Totally unreliable.

FLYGLOBESPAN review :  5 November 2008 : by S Cole

First and last time to fly with Globespan. Glasgow/ Palma- Mallorca delayed 9 hours on way out and 16 hours on way back. No fun spending the night in Palma airport departure lounge with 2 small children. No explanation from staff and a very insincere apology from the pilot on boarding. Do not fly with this airline.

FLYGLOBESPAN review :  31 October 2008 : by E Milne

Glasgow to Barcelona delayed by 5 hours due to "operational" reasons. Our flight had already been switched from 21 October to 20 October a few weeks earlier due to "operational" reasons. Given a £4 voucher - totally inadequate. Return flight on 27 October was delayed by 5 hours (again due to "operational" reasons) - instead of leaving at 9.10 pm the plane took off at 2.10 am. Given a 7 euro voucher to spend on refreshments. Our son had a similar experience with Flyglobespan a few weeks earlier when he flew from Edinburgh to Barcelona. From reading other comments this scenario is now becoming far too commonplace - someone, somewhere must do something about this airline and the way it treats its customers.

FLYGLOBESPAN review :  31 October 2008 : by David Horne

8 hour delay at Barcelona for Edinburgh flight. Staff at the airport confirmed that this has been a regular occurrence in the past two months. This suggests that flyglobespan are operating an insufficient number of aircraft to service their routes and that they may be misleading customers as regards their ability to meet published departure and arrival times of flights. The vouchers for refreshments issued were supposed to be worth 7 Euros but were only valid for 5 Euros. The sooner flyglobespan routes from Edinburgh are handed over to a reliable airline the better. I've checked out the cost of BA, KLM flights to Barcelona and they are competitive with those of flyglobespan. They are also likely to be quicker even with a change in London or Amsterdam. I will never use flyglobespan again.

FLYGLOBESPAN review :  30 October 2008 : by P Cottee

I had booked to fly Edinburgh - Barcelona on 27th October at 1630 and was handed a letter at check in to say that not only would we not take off until 2155, due to "operational reasons", but also that we would be flying from Glasgow. We were put on a bus at 4, got to Glasgow Prestwick at about 5-30, and were given the statutory 4 GBP food vouchers - how this is supposed to buy dinner in a UK airport is beyond me. Landed in Barcelona at 0120, which is utterly useless as the last bus goes at 0100, so 25EUR on the taxi. Check-in staff at Edinburgh directed us to the ticket desk for more information, as they "didn't know anything about it until we started our shift", but the ticket desk gave the same answer, and claimed that the plane was at the airport but had been grounded for a week due to technical problems and that there were no other planes available for that route. I flew Barcelona to Edinburgh on the previous Friday with the same company, so this seems highly dubious, as does that fact that the "delay" was explained in a typed letter waiting for us at check-in. This certainly seems like standard practice for this airline. I was even told by the girl at the ticket desk that, "You can tell all this to the people in Glasgow if you like, but they won't say anything different, and they won't give you any more money for food." Charming. Sadly, this appears to be the only company flying direct from Barcelona to Edinburgh. I flew previously on Clickair, but the route seems to have disappeared. I wouldn't be surprised to see news of flyglobespan hitting the wall in the near future.

FLYGLOBESPAN review :  28 October 2008 : by C Jeffery

Edinburgh to Alicante return. Flight delayed 30mins leaving and over 7hrs on return. Given a handout at Alicante saying delayed due to operational issues (what were these?). No vouchers just go to restaurant in departure area meaning you can't get fresh air for over 5hrs. No apology or clear explanation from crew. Not cheap flights chosen due to non-red eye flight because of children, but end up on the red eye flight anyway. Not a good advert for Scottish aviation or customer serve. If you can, choose another airline and save yourself a lot of bother and stressful end to your holiday.

FLYGLOBESPAN review :  28 October 2008 : by J Taylor

Glasgow to Sanford during October school holidays. Slight delay going out and stopped to refuel at Bangor Maine. Good flight with helpful cabin crew. Sanford to Glasgow was delayed for half an hour, but journey was completed without a refuelling stop at Bangor. Cabin crew were pleasant and helpful. Food of a good standard.

FLYGLOBESPAN review :  27 October 2008 : by A McCluskey

Customer Rating : 4/5

Recent trip from Glasgow to Barcelona, the flight was on time both ways with no hitches and pleasant flight crews.

FLYGLOBESPAN review :  23 October 2008 : by G Aitken

Customer Rating : 2/5

Flew with Flyglobespan business class. First problem 2 weeks before we were due to fly, take off time changed from 09:30 to 13:15 not a huge problem but not good. Arrived airport at 10:15 to be told 5 hour delay this is not good - after 5 hour delay information screen changed to a further 1 hour 30 min delay, very concerned and frustrated by this point. Nobody from Flyglobespan. we were Informed by handling agents that our plane was at London Gatwick and had a problem with missing passenger causing further delay. Total delay 9 hours we took off at 22:15 arrived Sanford Orlando at 04:15 am. Flight from Orlando to Glasgow. Flyglobespan had changed the plane this time from 767 to 757. Business class seats now 38 inches instead of 50 inches, no individual screens for movie watching poor leg room and the most uncomfortable seats. The worst company for delays and poor treatment of customers. flyglobespan are the worst people to fly with and there flight delays are the worst of any airlines at this time. They should be ashamed of the way they treat there customers.

FLYGLOBESPAN review :  21 October 2008 : by C Woods

Customer Rating : 1/5

Manchester to Canada - delayed both ways. Sat on the plane for 2hrs with no explanation. Aircraft shabby, no entertainment inflight, meals appalling, staff miserable. We were informed when we got to Manchester that we were coming back a day later than planned - we had to move out of our hotel for one night as it was full, and they put us up in a shabby, two bit hotel, with no clear instructions for collection. We will never use them again.

FLYGLOBESPAN review :  21 October 2008 : by M Burton-Nickson

Customer Rating : 1/5

Manchester - Vancouver. 45mins late boarding the plane, further 2.5 hour wait on the tarmac while we wait for our bags to be loaded onto the plane! Stopover in Calgary became a 23.5 hour delay due to engine failure. We then booked with another airline to get us to Vancouver on the day we had planned to arrive. Globespan would not reimburse our additional flight costing a total of £200. Very poor quality planes and customer service. Avoid at all cost.

FLYGLOBESPAN review :  16 October 2008 : by P Shiells

Customer Rating : 1/5

Edinburgh-Alicante on 3rd October - 7hr delay. This resulted in us arriving in Alicante in the middle of the night. Compensation was 2 £6 vouchers! What a bunch of chancers!

FLYGLOBESPAN review :  16 October 2008 : by Russell Sharp

Customer Rating : 1/5

Further to A Lamont's comments, I used to fly with them but gave up after several badly delayed flights to Nice. My sons had the same experience on flights to Canada and Barcelona this year, and they will never use them again. They also commented that the aircraft were very shabby. Many people I know have stopped using them due to delays and a non existant customer complaints service. It would be no surprise if they ceased flying what is a surprise though is why anyone would ever want to fly with them. They do not even deserve a 1 star rating.

FLYGLOBESPAN review :  16 October 2008 : by G Thomson

Customer Rating : 2/5

I have used flyglobespan several times now, mainly Edi-Faro. The last few times has really knocked my confidence in this airline. Delays to ourselves and family, ranging from 30mins to an 8 hour delay the last out. Also this once cheap airline is now as expensive as the rest.

FLYGLOBESPAN review :  9 October 2008 : by A Lamont

Customer Rating : 1/5

I was wondering if this is the latest airline to be feeling the pinch. My sister and her husband have just used them to fly to and from Edinburgh to Spain and had long delays each way 4 hours going out and only given a drink and lies for the reason and more than six on the return flight - slightly better getting a picnic tea but more lies. We are looking to fly out but am loath to use them in case we end up stranded. Would be interested to see comments.

FLYGLOBESPAN review :  7 October 2008 : by M Waddell

Customer Rating : 3/5

GLA-PMI and return, for a 2 week holiday. Outward flight left on time, with a smooth coach transfer to our resort on arrival. Check in staff automatically gave us extra leg room seats because of our height, which was nice. Return flight was supposed to be at the civilised hour of 1935, but a few weeks before departure it was changed to 0335 "for operational reasons". This was a nuisance, but having said that, FlyGlobespan again arranged a smooth and prompt coach transfer to the airport, at a time which avoided us having to sit around at the airport for ages, and the flight left promptly at the newly arranged time. Third time we've used FlyGlobespan - no complaints other than the change of time for the return flight which was, however, notified to us well in advance, so we knew what to expect. One thing to watch out for: the FlyGlobespan staff at PMI are very strict about luggage weight (20 kilos per person including hand luggage) and charge heavily for any additional weight, so it's highly advisable to keep within that limit.

FLYGLOBESPAN review :  3 October 2008 : by B Barnes

Customer Rating : 1/5

A flight I wouldn't wish on anyone was our experience on a Bristol/Dublin to Hamilton route on Sept 29th. We were advised by e-mail of an aircraft change to a 737-800 about 10 days earlier which stated there may be a refueling stop. I didn't like the sound of this at the time. Plane was flown down from Glasgow empty and was 45 minutes late leaving Bristol. A long delay in Dublin before passengers there were permitted to board and then a stop in Iceland for fuel witch took 90 minutes with us just sitting on the tarmac long after refueling was completed. I thought maybe they had to pay for the fuel before being allowed to leave. Going out of business was going through my mind as we had been Zoom victims on the outbound flight. Finally arrived in Hamilton at midnight after nearly 13 hours since leaving Bristol. Have to say the crew were good and the food decent. Last time I fly with a discount airline.

FLYGLOBESPAN review :  2 October 2008 : by Peter Smaill

Customer Rating : 1/5

Nice-Edinburgh. Nine hour delay, not taking off till 5.00am - allegedly due to fog at Edinburgh in the prior morning. On checking no other flights were put back like this one, and as for other travellers the information was fragmentary to non-existent and the conditions overnight in the airport horrible for families. FlyGlobespan has inadequate fleet backup and in view of the experience listed for 29 July on the way back plus the fines for their transatlantic instrument rule-breaches, travellers must think hard about using this crowd. No compensation given.

FLYGLOBESPAN review :  1 October 2008 : by C Campbell

Customer Rating : 4/5

Toronto Hamilton to Edinburgh return. We chose to upgrade to Business Class and glad we did. Service excellent and so were meals. Four-course meals were hot and served in china. Wine, ear buds, blanket, neck pillow, all supplied at no extra charge. Plane arrived at both locations ahead of schedule. Would use them again on this route.

FLYGLOBESPAN review :  29 September 2008 : by R Russell

Customer Rating : 1/5

Flyglobespan - 6 hour delay when travelling to Florida from Glasgow recently. Flights cost £800 each. We could have got much cheaper [indirect] flights, which would have got us there much quicker! Not even any lunch vouchers given at airport. We were exhausted when arrived in Florida. Request for compensation not accepted. Cheap airline - flights very poor quality. I would never use Flyglobespan again.

FLYGLOBESPAN review :  26 September 2008 : by Freddie Lindon

Customer Rating : 1/5

Gatwick - Vancouver. As we were boarding in the departure lounge our names were called out by airport staff. We were handed a letter telling us that our return flight was cancelled. We were given details of another flight two days later - no Globespan staff to speak too. Onboard the chief steward advised us that our prebooked seat with extra leg room would be reserved for this new return flight. They were not, and we had a six hour delay on top of the 48 hours notice. The plane was old dirty and our seats broken.

FLYGLOBESPAN review :  26 September 2008 : by S McCole

Customer Rating : 1/5

Dublin to Vancouver. Flight due to depart Dublin at about 2pm. We checked in fine, went through security and made our way to our gate. A few moments later, it was stated on the gate screen that flight would be delayed by 15 minutes. At this point we were at gate B27. We happened to be sitting near staff and there was a discussion as to whether flight would be taking off from that gate. Turns out the two girls that were going to be working at the boarding gate, weren't informed that the gate was changed for our flight. Great communication there with DAA. They then announced that we should move to gate B29. Not too bad, only around the corner. We waited with with no announcements/communication. Finally an announcement to make our way to gate A9, the other end of the airport building. The first 30 or so of the passengers arrived at gate A9, and five minutes later there was an announcement to make our way back to B29 again. Ridiculous. Just to make matters worse, we could only walk half way back the way we had walked from B to A area, resulting in the whole flight passengers having to go through security again. Security didn't take too kindly to our bad humours and basically told us to get out of their way and that it was Globespan's fault. After taking off late, my suspicions about FlyGlobespan were confirmed. Dinner's were of ok quality, but once we'd finished, rubbish was left on tray's for about an hour afterwards. Also, when you buy a drink/snack, if you pay in anything other than English Sterling, you still get Sterling back as your change because they don't have other currency on board. In general, I found customer service of very poor quality. Also, entertainment on the flight was poor. On return flight we were informed that both check in baggage and hand luggage were restricted to a combined weight of 25kg and we would be charged for anything over. Check in baggage wasn't over much so we figured we were ok. They weighed all our hand luggage, including handbags and larger cameras, and charged us 460 dollars just for that! Appalling!