FlyGlobespan review - by W Shearer

12 April 2008  Customer Trip Rating :

My wife and I used Flyglobespan Glasgow to Malaga return and found service good. Flight was full and on time going with a short delay at Malaga on returning. Delay at Malaga was due to insufficient desk staff, but otherwise OK. Crew were efficient and courteous.

FlyGlobespan review - by M Torbitt

9 April 2008  Customer Trip Rating :

Flew with Globespan from Sanford to Belfast Boeing 757-200 aircraft. Toilet was out of order, as several other passengers on this flight have stated. Flight scheduled 0815, departed 11.05. Late inbound the previous day. Direct hop from Sanford to Belfast, cabin crew pleasant, seating roomy, and flight crew informative and pleasant. Meals on this flight were good, I had booked a special meal, due to previous experience with food on Globespan. The inflight entertainment on this aircraft needs serious attention. One of the screens was green the whole way back, the sound quality was very poor, and the other screens half flickered. Aircraft seems a bit dated. If you are flying with them soon, be very open minded, you could get really bad to really good.

FlyGlobespan review - by A Maguire

3 April 2008  Customer Trip Rating :

Belfast to Toronto in so called business class. The outward journey was tolerable but the return was a complete fiasco. The cabin crew started a fire in the galley and let the passengers sit wondering what was going on before sending an Italian crew member to mumble a confused apology. Also, our party of three did not receive anything edible during the 7 hour flight and we noted the lady sat next to us also could eat nothing. When we had the audacity to complain we were totally ignored for the entire flight without even the offer of a drink. When we wrote to globespan they came up with the excuse that we were offered alternative food - we were offered nothing. When we eventually got to speak to the senior cabin crew about 30 minutes before landing, she said she was embarassed by the quality of the food and the flight crew also complained.

FlyGlobespan review - by L Miller

31 March 2008  Customer Trip Rating :

Just back from Orlando. Both flights on 757 aircraft so seats as booked and comfy enough, brief fuel stop at Bangor outbound, 45 mins late leaving GLA, arriving at SFB just 25 mins behind schedule. Return flight on time departing SFB and 5 mins early at GLA. A big thumbs up for the GSM crews, friendly bunch, looked after pax well. Even food was good. My only gripe, the IFE, horrid green tinge to the screen which after a few stutters, gave up the ghost midway through movie. Maybe Globespan lives to fight another day.

FlyGlobespan review - by Stella Matson

27 March 2008  Customer Trip Rating :

We flew Edinburgh to Lanzarote on the 3rd March - a few weeks before departure we were told our flight time would be changing from 0730 to 0930 and we would now be going via Durham. On the morning of departure I checked their website to see if the flight was going on time (I had a premonition) and was told everything was ok. After waiting over an our to check in we were handed a voucher and told our flight would not leave until at least 3pm. We eventually arrived at 9pm - we booked this flight for the great flight times as we should have arrived at 11.45am giving us the whole day to settle in This airline just change things to suit themselves - having flown with them about 6 times, not once has my flight left on time. This will be the last. You cannot contact them to complain they just ignore you. My advice to anyone considering using Globespan is to ignore them.

FlyGlobespan review - by Nick Fisher

27 March 2008  Customer Trip Rating :

Thank goodness for Skytrax! I was on the point of booking LGW-YHM with flyglobespan, then I thought "better just check for any passenger reviews online". I'm glad I did - this airline sounds like a nightmare! I have no problem with paying a bit more to fly with a decent carrier, so I have not proceeded with my flyglobespan booking and will look elsewhere. Thanks to all previous reviewers - you have cost me a few quid but saved me (most likely) a great deal of frustration !

FlyGlobespan review - by J Hume

25 March 2008  Customer Trip Rating :

Flew to Sanford via Belfast with Globespan. Had seats changed 3 times before we left and also change of aircraft going which was to the bigger one which was ok. Told it was a direct flight but wasnt. We were delayed an hour from Glasgow with no explanation even though the staff were in the departure lounge with us. Got to Sanford and there was no reps to meet us as Globespan reps dont seem to deal with the airport and Dollar car rental had never heard of them when we looked for help. On the way back we were delayed two hours - again no explanation and put on a smaller plane that was dirty and rather smelly! We had no sound outbound so no film and inbound the TV monitor didn't work - not good for a 10yr and 7yr old on a ten hour flight. Cabin crew were pleasant enough and kept going with dinners and snacks throughout the flight.

FlyGlobespan review - by M Torbitt

25 March 2008  Customer Trip Rating :

Like Mr Ian Winter, I too was on the Flyglobespan flight to Orlando on 30th November 2007 for one week, though was travelling from Belfast. On Arrival at Belfast airport, my friend and I discovered that our flight was delayed from 10.40 until 11.20am. I don't mind short delays, as they are inevitable sometimes. However, when we checked in and proceeded to the gate, the screens were still displaying that the flight was on time. No gate staff arrived to board us until after 11am, and the aircraft was nowhere in site. Eventually, the aircraft landed at 11.40am, and boarding commenced at around 12.20am. We eventually departed the runway at Belfast at 13.05. The flight was average. As both my friend and myself are tall, the crew did not mind us moving seats to stretch out a bit, as we were seated at the very rear of the aircraft, and there were some free seats. On arrival at Sanford, we did get through quickly. We enjoyed a great week in Florida, thinking that the slight delay had been a one off, and were looking forward to getting home, hoping our flight would be on time. On arrival at Sanford airport at 05.15am on Saturday 8th December, 3 hours before the scheduled departure time of the flight, we stood in line with several other UK bound passengers. No check-in agents were in sight. Eventually the desks opened at 05.35am and we were drafted forward to be processed. The agent mumbled something about a delay, and we had to prompt her before she handed us a letter, which informed us the flight would be delayed until 0300 on Sunday morning, 9th December, due to technical difficulties with the aircraft, and also that our plane had been changed to a B737-800 series, and would require a re-fuelling stop in St John, Newfoundland. We were then shipped off to a hotel to endure the delay. On checking the internet at the hotel, I discovered on the airport website that the flight was further delayed until 06.35 on Sunday morning, with no explanation for this. We were not impressed. The buses eventually picked us up at 4am and took us to the airport. We waited and waited in the departure lounge until boarding eventually started at after 0600. To allow just half an hour to board a transatlantic flight, where there are quite a lot of children, and people generally take more baggage, is not adequate. We eventually got onto the aircraft and took our seats, which thankfully were at the emergency exit rows, across the aisles from each other. The aircraft took off at 0723, for the long journey home. The stop in St John was brief, and took only 1 hour. The cabin crew were terrible - no sympathy shown to any of the delayed passengers. The meal was thrown on your table, and rather ignorant announcements were made for 'Economy class to sit down and do not use the toilet until the Business class passengers have received their meals'. Excuse me, but we were all delayed together, Business class would just have to forget their meals if people needed to go to the toilet. We eventually arrived into Belfast at 21.20, some 24 hours later. A total disgrace from start to finish. I am booked to travel on the same route next month, and I hope that the airline can perform a lot better than before. Since the terrible experience in December, I have flown from SFB to BFS once with globespan, but it was not on time. Flyglobespan - it is time to buck up your ideas and stick to schedules, service your aircraft properly, and do not include unscheduled stops on 'direct' flights. This was not acceptable. My advice would be, if you are thinking about using Flyglobespan - think long and hard about it before you make a decision - it might be a bad idea.

FlyGlobespan review - by A Brown

7 March 2008  Customer Trip Rating :

Frequent flyer to Cyprus. We've used Globespan from Glasgow & Edinburgh to Paphos. Almost always they change the time of the flight. From Glasgow its usually put back two hours but from Edinburgh this April its gone from 0900 to 1630! That means changing car parking, car collection and also arriving and leaving in the darkness rather than daylight. Its also not possible to contact Globespan by email and when you phone you just get a runaround and no customer satisfaction. This is not a budget airline anymore as their prices are high compared to competitors.

FlyGlobespan review - by S Downie

2 March 2008  Customer Trip Rating :

Edinburgh to Grenoble for a week's ski holiday. Check-in quick with no queue, boarding via bus to remote stand and departure on time. Onboard service OK for a low cost airline, food/drinks on sale at a reasonable cost, and reasonable legroom on the 737-700. Arrived on time and after a slight delay in baggage reclaim we were on our way. Return flight was a repeat performance. For the money paid no complaints.

FlyGlobespan review - by K Nixon

19 February 2008  Customer Trip Rating :

My daughter flew Globespan Glasgow-Belfast-Sanford. Due to depart at 09.15, they had been in departure lounge since 7am - she was to arrive Sanford at 15.40 local time. They did not arrive until 22.11pm after a traumatic journey which started at Glasgow with the baggage handler damaging the luggage hold door. They eventually departed Glasgow at 14.15 on to Belfast before making trip to Sanford. As the new plane was smaller they had to refuel on way and tried for Canada which was snowbound - so off they went to Connecticut where there was a further delay. No refreshment vouchers were offered, although asked for on several occasions, on the outward journey because the excuse was you've not been delay 4 hrs yet!

FlyGlobespan review - by J Lewis

19 February 2008  Customer Trip Rating :

Flight on Friday 8th from Glasgow - Sandford. Worst ever. Delayed, however no offer of compensation. 6 hours later took off and stopped at Belfast for 1.5 hrs, and then refuel at Hartford, US for 1.5hrs. The plane was dirty and smelt of urine - toilet was out of order. Return a week later was 2.5hrs late due to late incoming. Again a toilet out of order and terrible smell. Will never fly with them again on this route.

FlyGlobespan review - by D Winter

17 February 2008  Customer Trip Rating :

I travelled with Flyglobespan from Sanford to Belfast on Saturday 9th February at 9pm. This flight was due to depart at 8.15am. We had already been changed from Friday 8th Feb at 6pm. We had booked into a hotel because of the early start. When we got to the airport we were handed a form advising us we would get $10 food voucher a cup of black coffee was $1.82 - food was so poor it couldn't have been eaten anyway. There was no representative to discuss are needs with and at 11.30 we were told that a bus would be taking us to a hotel for dinner at 4pm. Hilton Hotel had a very good spread on for us and made us welcome. This company treat their customers with contempt how do they treat their staff? They only want complaints in writing so that they can be ignored and they want us to claim any expenses incurred from our Insurance companies. I should add this is the second time we have encountered a delay with Flyglobespan last time it was 19 hours and we were lead to believe is was an unusual occurrence. This is not a cheap no frills airline - please consider one of the scheduled - you won't be messed with so much and the cost will not be any more.

FlyGlobespan review - by A Peters

12 February 2008  Customer Trip Rating :

Glasgow to Sandford return and the outward flight was delayed 2 hours - a smaller plane with no entertainment (£10 voucher compensation) and we had an unscheduled stop at Bangor, Maine to refuel. Arrived in Sanford 5.30pm instead of 3.10pm. The flight was ok and the staff were good and apologetic. The return flight was delayed one hour because of arriving late the night before and the crew requiring a set number of hours sleep. Again we had unscheduled stop at Bangor, Maine for refuelling, then a further stop at Belfast to drop off passengers. Instead of arriving at the scheduled time of 11.10pm we arrived at 2am! Again the flight was ok and staff were pleasant and apologetic. Keeping to schedules very poor.

FlyGlobespan review - by M Ahern

31 January 2008  Customer Trip Rating :

If I could give a lower rating than 1 Star I would. Travelled Globespan from Sanford to Belfast on 8 January. We were told on check in that plane had to be changed to a 737 which is far too small for such a long journey, only suitable for short flights. On reading other reviews this seems to be a regular occurrence and not a one off as we were led to believe. To say the journey was uncomfortable is the understatement of the year. I really felt sorry for those with small children or babies, I don't know how they managed on such a long flight. There was no entertainment on the plane and we were not even offered a pillow or blanket which I would've thought is usual on an overnight flight. We had to stop off in Hamilton, Canada to refuel which added another hour to the arduous journey. We have just received vouchers for £10 each off our next journey with Globespan and somehow I don't think we will be using them. I would never recommend anyone travel with Globespan.

FlyGlobespan review - by A McNeish

29 January 2008  Customer Trip Rating :

Glasgow to Las Palmas return. Both journeys more or less on time and flight crew were very pleasant. We had booked extra leg room seats at £12.50 each way and on the outbound journey I had an empty seat next to me which was great. We had also chosen the new hot meals for which we paid £6 each. These were OK and also helped to pass some of the time. We have flown short haul with Flyglobespan on many occasions and have never had any problems.

FlyGlobespan review - by Catherine Collins

24 January 2008  Customer Trip Rating :

My family were booked to go Glasgow - Orlando Sanford return. Both were the worst flights we have ever travelled . My brother and his partner had upgraded to business class, on arrival the plane had been changed to a small one, with no business class or inflight entertainment. It was exactly the same on the way back with cramped seats, no leg room etc. We were also told we would have to do a stop over in St Johns, Canada, for 20 minutes, however once again we were over two hours, not allowed out our seats at all. We were told it would be free bar on both journeys, once again Globespan at their best ran out of white wine after my first glass. Please do not fly with this airline, they are not cheap or reliable.

FlyGlobespan review - by P Keenan

15 January 2008  Customer Trip Rating :

This airline have what appears to be a procedure of keeping the traveller uninformed until the last possible minute. As other reviews have highlighted this, it appears to be the company policy as they do not appear to be unforeseen isolated instances. Return from Belfast to Sanford Orlando. Flight advertised and booked as direct - informed at check in there will be a refuelling stop at Bangor. Plane already had passengers from Glasgow on board, do not know when they where informed of Belfast stop. Aircraft was dated, tv screens in middle aisle therefore children unable to view screens from seats. Airline offer prebooking of meals - we booked childrens meals and when served we were informed "there is no difference" - and where given whatever meals that were available. One of the inflight movies had no sound - after various inquiries from several travellers the steward inform us that it was not able to be fixed. Prior to return journey some of the party we were travelling with were informed the return flight had been rescheduled from 17:10 to 15:30 - they arrived at the airport at noon to discover the flight was 17:10. At check in we are told the plane has been changed to a smaller aircraft and no in flight entertainment. The direct flight from to Belfast has a stop for refueling at canada. Onboard the plane there is not enough locker space for carry on baggage. One passenger who asked for assistance was informed you are only allowed one bag per person, to which the passenger replied we only have one bag per person. Overall the experience of flying with flyglobespan was not a good one which was not helped by the last minute changes - or were they? My advice is to ask every question possible before booking to ensure you are fully informed. In conclusion, of the 15 people who travelled in my party none have expressed a desire to travel with flyglobespan again.

FlyGlobespan review - by J Hume

10 January 2008  Customer Trip Rating :

We are due to fly to Sanford from Glasgow on March 4th - we thought! On checking our booking on the internet, flights had been changed to the 7th March stopping at Belfast. We have had no e-mail confirming this or contact from Flyglobespan. We found out our booked seats on the way back had been cancelled and we had to rebook them again! This flight change meant changing holidays at work and rebooking airport parking. We havent even been on the plane yet and were stressed!

FlyGlobespan review - by Ian Winter

4 January 2008  Customer Trip Rating :

My wife and I had a 14 day vacation in Orlando during early December 2007 and flew with Flyglobespan airlines on a direct flight from Glasgow to Sanford Florida. The original direct flights were outward bound from Glasgow on Saturday 1st December during late afternoon and returning from Sanford late afternoon on 15th December. The aircraft was to be a Boeing 737 with extra legroom seats on exit seat numbers 19J/19K both ways. After full payment was taken we received an email changing the outbound flight to early morning of the 30th November which extended our flight to 15 days necessitating the purchase of an extra day at both our chosen hotel and car hire period at a cost of £115. We received a further email intimating that the plane had been changed to a Boeing 767 and there would be a change of seats on the return flight to 9C/9D which were not together but across the passage, plus an unscheduled 1 hour stop to uplift passengers at Belfast. Another email to advise us that the return flight from Sanford would be rescheduled by 8 hours to early morning on 15th December thus cutting the vacation back to 14 days but shifted forward by 1 day. The outbound flight from Glasgow on 30th November was delayed by 1.5 hours due to a tyre requiring replacement. Prior to take off we were asked by cabin crew to move across the passage to different seats at an empty exit. On landing at Belfast for 1 hour all passengers had to vacate the aircraft to allow another security check on cabin luggage and passengers had to stand on an airport bus for 1/2 hour. Thankfully the remainder of the flight was normal but we landed 2.5 hours late. On 15th December the flight (back to a 737) left Sanford on time but the pilot announced that there would be an unscheduled landing at St John in Canada where the temperature was minus 11 degrees. This refuelling took an hour, then we continued to Belfast for yet another 1 hour delay. In the meantime we argued with ground staff at Sanford check in to request extra legroom seats together, which we had paid for, finally being allowed to sit together about 10 rows behind 9C/9D. We then noticed that our new seats had been vacant anyway together with three more across the passageway. Prior to take off cabin staff again requested us to move to these identical seats opposite. Furthermore, prior to take off from Belfast, I was requested to move away from my wife back to one of the initial seats to have an adult at all exit doors. My score for Flyglobespan can only show a minimum of one star but I feel it should be at least a minus score.

FlyGlobespan review - by Carolyn Todd

1 January 2008  Customer Trip Rating :

Glasgow - Orlando Sanford yesterday. Twelve hours after taking off we finally landed in Sanford. There was an unscheduled stop in Bangor, Maine to refuel which was supposed to take 20 mins - 60 mins later we were still on the ground. The staff kept saying that we'd be on the ground in 30 mins - 60 mins later we were still at 30,000ft! The onboard service was unreliable and I was seated next to three small children that screamed the entire 12hrs! It was hell,and from now on I will go BA via London for the same price - especially if Globespan add in extra 'unscheduled' stops and provide unacceptably bad onboard service.

FlyGlobespan review - by Jeffrey Leong

30 December 2007  Customer Trip Rating :

Edinburgh to Alicante vv in December 2007. Outbound flight time changed but we were given notice several weeks in advance. Only glitch there was their associated connecting coach service in Spain did not reflect the (time) change when we booked the airport transfer service from Alicante airport to Benidorm. We had to incur 5 euros administration charges to make the change later which was really FlyGlobespan's fault. Edinburgh-Alicante quite good, cabin crew friendly, seat pitch on B737 fine, snack menu limited but prices reasonable. Return flight, smaller aircraft (also a B737) seemed to have less pitch and it felt tight. From reading what others here mentioned, if the airline its ground customer service dept to pulls up its sock, eg reply to complaints promptly, keep passengers on the ground informed or assist them if there were delays, etc, this can be a good airline. Or am I too much of an optimist?

FlyGlobespan review - by G Muirhead

16 December 2007  Customer Trip Rating :

On 9th Dec we were booked on a flight from Edinburgh to Prague, on arrival at Airport we were met by a sign telling us we were to be bussed to Glasgow, as the aircraft was needing some work done to it. When we got to Glasgow the bus driver told us that the busses were booked on Sat 8th Dec at 11am, this was 16+hrs before we were to leave Edinburgh. On our return from Prague the flight was delayed again for the same reason as the first flight - we were kept for over 4.5hrs each way, we were not even given the price of a cup of tea at Prague. All the passengers got together and signed a petition to the Captain and he gave us free drinks but could not give food - at Prague we were that late that all the public busses were off so we had to get taxis at the cost of 480CK. Gets on my nerves is that they are very good at taking our money, but when things go wrong they are very slow to inform you - if they do at all.

FlyGlobespan review - by Euan Hannah

9 December 2007  Customer Trip Rating :

We travelled with Globespan, on their now discontinued Glasgow/Boston route There were various changes to the flight between the time of booking and our departure on 25 September, 2007 but the outward journey was OK. However when we arrived at Boston Airport for our return flight we discovered it had been cancelled with no notification to us by email leaving us totally stranded without any warning There was no representative of Globespan at the airport. Eventually we learned that our Tuesday flight had been cancelled and we had been transferred onto the Wednesday flight which was leaving some 27 hours later. Needless to say the incident caused us considerable distress and extra expense Like others posting their comments here we wrote to Globespan and we are still waiting for a reply. It was a shocking and horrible experience and is a disgraceful way to treat customers.

FlyGlobespan review - by Peter Baxter

28 November 2007  Customer Trip Rating :

Flew with this company in October from Dublin-Hamilton. On the way over we were delayed by 7 hours, and on the way back by 6.5 hours. The flight from Birmingham the day before had been delayed so it had a rippling effect (outward). On the way back they had one less crew member so they had to give them a few hours rest apparently. We flew Business Class and in Dublin we had to inform them we were entitled to priority check-in before we got it eventually. We didn't get priority boarding either, it was a free for all when they finally announced it. One good thing was though that we avoided having to pick up passengers in Shannon as they had bussed them up earlier in the day due to the delay. The service on the plane was good even if the starter (soup) was cold. On the way back we got priority check-in and boarding which was good and the flight was quiet as most passengers started to sleep soon into the flight, although it was 4:45am by the time we were taking off so you'd expect that I suppose. Will not travel again with them.

FlyGlobespan review - by K Edwards

23 November 2007  Customer Trip Rating :

Mr Duncan Bond was extremely lucky, in fact, he hit the jackpot - he got a reply. I complained twice in July following a very sub-standard experience flying to Vancouver from Manchester, letters sent recorded delivery, their response five months later - none. Do I now expect to get one - no!

FlyGlobespan review - by Duncan Bond

21 November 2007  Customer Trip Rating :

I have flown 3 times with Flyglobespan in 2007: twice from Alicante to Glasgow and once one way from Barcelona to Edinburgh. The first flight was OK. On a par with other airlines I've used. The second flight from Alicante to Glasgow was delayed 10 hours with no help from flyglobespan during the delay - however I was able to leave the airport and return. However the flight from Barcelona to Edinburgh on 14th / 15th July plumbed new depths. The flight was delayed through the night by increasing amounts to more than 9 hours. There was no one available from Flyglobespan to help, no assistance offered, nowhere to rest / lie down except hard bucket seats, nowhere open to buy food and we were not allowed to leave the departure area of the airport. This is bad enough for adults but it's even worse for young children. The subsequent response from Flyglobespan to my complaint took over 4 months and was a feeble effort at an apology, with no offer of compensation. This is by far the worst airline that I have ever experienced. They really don't deserve to be in business.

FlyGlobespan review - by Brian Trupp

19 November 2007  Customer Trip Rating :

Toronto to Birmingham. 6 hour delay waiting for sub-standard plane to come from Glasgow. Cramped, poor food and service, no explanation for delay and had to re-fuel at Glasgow. Rubbish company with no regard for their customers.

FlyGlobespan review - by S Martin

9 November 2007  Customer Trip Rating :

Birmingham to Toronto Hamilton. Flight delayed by 12 hours - we eventually took off at after 1am instead of 1pm. No adequate explanations were given at any time and we were at the airport for over 15 hours. This impacted badly on relatives waiting in Canada and our hotel booking as we were attending a family wedding in Niagara. We defended flyglobespan reputation as it would seem they are not too popular in Hamilton as some previous users of the service had been let down. We returned on the 18th with an hour's delay but the aircraft are neither new or newly near as advertised on their website. So a bit of a mixed experience. Since returning, though, we have discovered that delays and cancellations and some safety issues have been in the public domain for a while and that the comments we heard may not have been wholly unjustified. The flight we took is no longer on their website even though most of the 2008 flights are now advertised. Draw your own conclusions from this. I personally feel it's unacceptable to keep people waiting at an airport and moving flight time on with no explanation and a 'plane nowhere to be seen.

FlyGlobespan review - by Tim Saville

9 November 2007  Customer Trip Rating :

Manchester to Vancouver. Got completely ripped off for excess baggage. Took scuba diving gear which has its own special paragraph in the t&c's. However despite listing what we could take, there was in fact NO extra weight allowed for scuba gear and it was still part of our 20kg weight allowance. Cost us £155 excess baggage to get out and £45 to get back. Not such a cheap flight after all. Worse still, read the small print and you'll see that your hand luggage forms part of your 20kg! They weighed my hand luggage which included a litre bottle of water which I could have taken out. Other than being underhand with the luggage allowance, the flight was fine and on time, despite it being a hired in plane with an Italian crew who all did their best. Still only gets one star though.

FlyGlobespan review - by S Denford

7 November 2007  Customer Trip Rating :

Exeter to Toronto round trip. Steer well clear of this outfit - rude cabin crew, 12 hour delay. We were treated like cattle being sent to market.

FlyGlobespan review - by J Baird

4 November 2007  Customer Trip Rating :

Glasgow - Boston. Flights booked and paid for with car rental. Shortly before departure, Globespan changed the times of the flights , and added an extra stopover, and the email sent to me had changed the place where we had to pick up car, to a different airport altogether. Phone calls reaquired to sort it out. Then, 5 days before departure, email saying that the outward flight had been cancelled altogether. This meant that all my onward hotel accommodation and travel arrangements had to be reviewed, but since I could not get alternative bookings, I had to contact every other airline which might have an outward flight on original day. Luckily got booked with Aer Lingus (very good indeed) and had to cancel Globespan booking. They gave refund, but no compensation for all the time and effort I had to go to (5 hours on the Internet). I see that Globespan no longer offering flights to Boston. Not surprising. Will never book with them again. Should be a box for "No stars".

FlyGlobespan review - by Bob Neilson

4 November 2007  Customer Trip Rating :

to be no different to economy. No extra leg room, poor inflight service, delays of 5 hours outward and 13 hours inward. After returning, their customer service was appalling. I received a reply to my letter of complaint after 3 months during which time I had issued a small claims summons and settled out of court with their legal department. Their customer services people were totally unaware of this, as they denied any responsibility. This airline will hopefully go out of business.

FlyGlobespan review - by Richard Price

3 November 2007  Customer Trip Rating :

Manchester to Vancouver via Calgary return. We booked 9 months before we were to travel and there had since been a minor change to the timing of the flight but we were informed of this by email so were prepared for the change. The check-in staff were efficient and didn't take too much notice of the fact we were overweight for luggage both at MAN and YVR (although we had purchased extra baggage to be on the safe side after reading reviews on this website). Onboard, the leg room in economy was ok and the meals weren't too bad, so pleased that we did not upgrade to Premium economy. Entertainment was good - new films and tv episodes and you could use double-pronged headphones bought with other airlines. The crew were excellent (Italian as plane chartered from Italian airline NEOS) and offered a complimentary glass of wine after take off. We had a short wait in Calgary while the plane was refuelled both there and back - not too bad as you can get up and stretch your legs and get some great views of the Rockies when you come into land. They got us there and back safely and it didn't cost anywhere near as much as other airlines, so we have no complaints.

FlyGlobespan review - by Claire Reid

1 November 2007  Customer Trip Rating :

Flew out from Glasgow Airport 20 October to Palma. Globespan flight to Barcelona delayed 5 hours. Their flight to Alicante delayed 4 hours. We considered ourselves lucky we were only half an hour late taking off. However returning from Palma we were delayed 5.5hours. Technical difficulties- whatever that means. As a matter of interest have watched the Barcelona departures from Glasgow Airport for the past week. There has been a daily flight due to leave Glasgow at nine o'clock in the morning. This has never happened. Twice it has been cancelled and nearly every day it has taken off well after midday. Booked last April to fly with Globespan from Manchester to Cape Town on Christmas Eve, 2007. At the end of September, received an e mail advising they had cancelled their South Africa programme. Am most disappointed in Globespan, who now I consider "out of control". Would not be surprised if it is up for sale soon.

FlyGlobespan review - by John McLaren

1 November 2007  Customer Trip Rating :

Flew to Toronto from Glasgow - 9.5 hours cramped up in a B737 (brochure promised B757 with spacious seating) - all this after a 5 hour delay at Glasgow during which time we got no allowance for food or drink. Served our meal 90 minutes into the flight and no further refreshments for rest of the flight. Wrote to the company - no reply after 6 weeks. Tried phoning for 3 days with no luck, have left my number on their answer machine. This company are not worth considering. Take your business else where flyglobespan are not worth it.

FlyGlobespan review - by J Endsor

1 November 2007  Customer Trip Rating :

Liverpool to JFK - booked as flights were direct! Apparently, direct to flyGlobespan means stopping at Knock (Ireland), Goose Bay(Canada) then JFK!! With one hour delays at each airport - for no apparent reason! They did not contact me or let me know of any of these changes!! Booked Business Class - it is not business class, due to a short-haul plane trying to do long-haul! So, a flight that should have taken no more than 8 hours (6.5 should be the norm) took over 12 hours. Flight home - 7 hour delay due to the short-haul plane doing all these extra stops, so all flights were delayed. No communication, no explanation, even the cabin staff were embarassed of the situation! No business class, pre-booked seats went out the window and although booked 1A & 1C we were given boarding passes of 8A & 8C - again no explanation! Beware if you have already booked your flights - I feel for you and hope you do not have anything like our experience!

FlyGlobespan review - by D Morris

1 November 2007  Customer Trip Rating :

I was booked to go to Cape Town with my daughter from Manchester, only for them to cancel all their flights to South Africa. They blamed everyone but themselves. They screwed up my holiday of a lifetime. Thanks Globespan, next time I'll walk.

FlyGlobespan review - by S Sweeney

1 November 2007  Customer Trip Rating :

Glasgow to Barcelona return. Both flights severely delayed. Fri 26th Glasgow for over 5 hours and Sun 28th Barcelona for 6 hours. The return flight was also diverted to Edinburgh for no operational reason as confirmed by the pilot. Information given out was incorrect and misleading and Globespan denied repeated delays despite evidence to the contrary from other passengers. Globespan's response was that they do not record flight delays under 5 hours!

FlyGlobespan review - by G Anderson

1 November 2007  Customer Trip Rating :

Glasgow to Barcelona 5 hour delay due to technical problems,( that covers about anything and everything) given £4.00 breakfast voucher that wont buy breakfast in any snackvan never mind an airport, cruise line held ship in port as we booked direct with them or the holiday would have been cancelled, then to finish a great holiday Barcelona to Glasgow 3 hour delay with no explanation or information, given small fizzy drink free on flight but still had to pay for tea or coffee, then cabin crew complained about being on duty since early morning, they might have been given a bit of sympathy but for the fact our party had been delayed a full working day 8 hours total there and back ,I will make sure my next holiday does not include flyglobespan as sitting in an airport wondering if the holiday will have to be cancelled after saving for months puts the stress levels skyhigh not a great start to a holiday

FlyGlobespan review - by R Walshaw

1 November 2007  Customer Trip Rating :

London to Calgary return -Premium Economy with my 3 year old son. At Gatwick Premium Economy check-in as stated - we were told the flight was delayed 40 mins - it was delayed an hour on the return flight. The flight was good, seats comfortable, and the meal probably best inflight meal I've had. Selection of inflight movies were good too. It seems like its hit and miss as to whether you get good service, and we were lucky. I would use the Flyglobespan again, they were good value for money. Its a cheap no frills airline, so you take a gamble I suppose as to the service you get, and thankfully for us that gamble paid off.

FlyGlobespan review - by J Hanratty

29 October 2007  Customer Trip Rating :

Flight to JFK from Liverpool was delayed for 2 hours on the tarmac where we were supposedly waiting for paperwork to be finalised which then turned into waiting for a crew member to arrive! We then had unscheduled stop over in Iceland which allegedly was to refuel. Rest of flight was ok. We are now sitting in JFK waiting for return flight which was due to leave at 8pm now not leaving until 2:45am with no explanations only meal vouchers, we were also delayed waiting for a supervisor to check us in which took 1.5 hours. Apparently the service from Liverpool to JFK is finishing at the end of October at this rate they won't have enough passengers to start it again next year. Steer clear of FlyGlobespan!

FlyGlobespan review - by Stewart Walford

28 October 2007  Customer Trip Rating :

Hamilton to Manchester. (Originally booked to go direct to Liverpool on October 7 but Globespan changed schedule. I phoned UK number and Globespan changed reservation to Manchester.) Hamilton is a pleasant little airport and I enjoy flying in and out of it. Flight via Glasgow was 30 minutes late leaving and 30 minutes late arriving in Manchester. Offered complementary wine and main course of dinner. One lavatory out of service. Older plane leased from Icelandair. For the price I paid, I received excellent value.

FlyGlobespan review - by E Crookston

28 October 2007  Customer Trip Rating :

Edinburgh to Murcia SJV return. Flights on time, cabin crew were polite and helpful, flight deck gave lots of information about where we were flying etc. I realise people have all sorts of problems with this company and their customer services let them down. I have flown with them for a number of years European and transatlantic and the service has always been excellent, possibly that has been good luck.

FlyGlobespan review - by B Oakwood

28 October 2007  Customer Trip Rating :

Gatwick - Hamilton return. Both flights left on time and arrived early and we were able to check-in 5 hours before the return flight time which was very helpful. The plane had seen better days but was clean, comfortable and in business we had plenty of room. The food was acceptable and the in-flight service we received was first class and the senior flight attendant outstanding. We would recommend and use them again.

FlyGlobespan review - by E Vince

23 October 2007  Customer Trip Rating :

We recently went on Flyglobespan from Hamilton, Ontario to London Gatwick, and returned Exeter to Hamilton. Flights in both directions were delayed. 5 hours outbound, and 11 hours on return. In both cases, we flew on one of the aircraft (same tail number) Flyglobespan leases from Iceland Air. It would appear clear to me why Iceland Air wanted to release them to someone else, as they seem to be a maintenance nightmare. When there is a breakdown on an aircraft, the company seemingly refuses to replace the primary aircraft with an aircraft from another carrier to keep their flights closer to on time. This in my view is a missed opportunity to build customer confidence and demonstrate that the company actually cares about keeping their customers arriving where they expect to, at close to the scheduled time. There were a significant number of people on our flights who missed connecting flights due to these delays. Their staff at their call centres are either not told of the reason for the delays or are told to make some excuse up, blaming airport ground staff or other issues out of their control as the root cause of the delay. In our case, I was told that there were flight crew rest periods that could not be satisfied, that one of the airport's ground services were unable to let them go out, when eventually I was able to determine that there was a mechanical on the aircraft and that it was being put right, prior to take off. I understand that mechanical issues need to be addressed and would much rather they be resolve than not, but don't shift the blame to those not responsible! During these times when they are trying to play catch-up to their schedule, the company severely understates the turn around time at one airport or another, and the passengers are told to expect 45 minutes on the ground at one airport or another and it regularly turns into 90 or 120 minutes before you pushback from the gate again. The aircraft do not get the cabin cleaning attention we paying passengers deserve. The flight and cabin crews seem competent although others may disagree. It seems unfortunate these employees bare the brunt of customer dissatisfaction because of management decisions. We paid for an inexpensive flight and that is what we got, even though we got to extend our vacation by an extra 3/4 of a day. It was a lesson well learned, and we will not be booking with them again.

FlyGlobespan - by Russell Sharp

23 October 2007  Customer Trip Rating :

I have taken 4 flights with them this year Edinburgh/Nice and all of them have been late, varying between 2 and 4 hours. It is always explained as a 'technical problem'. When they began they had a good punctuality record, but this is no longer the case. Their telephone service is appalling and letters to their Chairman and customer relations department go unanswered. This saddens me since I want to support a Scottish airline offering direct flights, but this company has now made itself into an embarrassment. It would appear they have expanded far too quickly and do not have the aircraft and service infrastructure to support their ambitions. The comments on this site are only the tip of the iceberg and they must be losing repeat business in vast numbers. It is about time their Chairman came out from wherever he is hiding and offered an apology and explanation to all of us who have suffered his company's calamitous service.

FlyGlobespan - by M Roberts

23 October 2007  Customer Trip Rating :

Not enough space to register our disgust with the service offered by Flyglobespan on our flight from Manchester (should have been Liverpool) to JFK via Knock. Since our return I have written twice to Flyglobespan to register our dissatisfaction and itemise our complaints. We have not even received an acknowledgement to our letters and the complaints department is obviously too busy to answer the phone.

FlyGlobespan - by R Bergen

23 October 2007  Customer Trip Rating :

Sanford Orlando Int'l to/from Glasgow. Plane and crew operated by NEOS Air. Plane was comfortable with good legroom. Food quality and quantity was better than expected. We flew Premium Economy class which was worth the upgrade. Only knock was much of the crew had trouble communicating in English. In an emergency how would that work? They also had cancelled our outbound trip from Sanford without notifying us and refused any consideration. A letter sent in late August to the President/CEO went unanswered - what kind of company doesn't give the courtesy of a reply from their customer's? I'm rating them based on their CEO's non-response and poor customer service.

FlyGlobespan - by Mark Bremner

23 October 2007  Customer Trip Rating :

Travelled BHM-Hamilton & return into Doncaster. Chose Hamilton because it's only 15 mins away from our family whereas Toronto Pearson is over 1hr away. Count ourselves lucky flights arrived on time, so our experience was passable. However the Icelandair 757 clearly had seen better days and the food was circa 1970s Motorway services. No blankets or pillows on the overnight leg. Having flown on 50ish different airlines I'd put this in the bottom 25% for quality & service.

FlyGlobespan - by Julien Dumas

19 October 2007  Customer Trip Rating :

Birmingham-Hamilton. Doesn't even deserve one star. The website tells you that there is food on board to purchase but make you believe it is worse pre-booking a meal if you don't want to end up with nothing. I pre-booked meals for 32 pounds (in, and out, two persons). Big mistake. Everybody was given meals for free. So for 8 pounds, the only thing extra we got was a piece of bread, and the world smallest piece of cake. Wrote to the airline for a refund without success.

FlyGlobespan - by I Melia

19 October 2007  Customer Trip Rating :

Thought I would surprise my wife for her birthday. Booked business class to JFK and a 4* hotel and was really looking forward to it. Then it all went wrong. Got business class on outgoing flight, although it was delayed 8 hours - then got to this 4* hotel and couldn't believe it, the YMCA offered better rooms. Coming back plane was delayed again, and when we boarded found that the plane had been changed and business class didn't exist. Have now been trying for 4 months to get some sort of reply form Globespan but still waiting. Now it seems they are pulling out of the market! If you are a going away stay away from this airline

FlyGlobespan - by S Philippe

18 October 2007  Customer Trip Rating :

Of course they don't care about our comments, but it gives the possibility to share how unprofessional they are. I chose Flyglopespan, not because it's a low cost (there was not such a difference with British Airways) but it was the only direct flight between Nice and Edinburgh. Today Flyglopepan notifies a flight time change, and as luck would have it inside the 2 weeks delay (day per day ) in which you can't use anymore any kind of possibility to cancel. They send mail in English to non- english people without knowing if they will be able to understand what is the issue. It would not be very difficult to write the mail in both languages. Nevertheless I understood. Then they propose (order) new flight time without knowing if it’s convenient for the passengers and whether they need adaptation to fit the modification. It's not possible to choose some other flight that those they impose to you. No e-mail address is available to try to deal with. No phone number but in Scotland. And at last, that means 2 days instead of 3 in Edinburgh. For a weekend it becomes a little bit short, doens't it ? Next time I will not trust low costs - rude and unethical.

FlyGlobespan - by D Lee

18 October 2007  Customer Trip Rating :

We just arrived back from Toronto via Glasgow to Manchester. Our flights were on time, but another Globespan plane from Hamilton to Birmingham was cancelled and the passengers bussed off to a hotel, because Globespan did not have a crew! Our flight left a bit late but with only minimum crew, half the flight crew had been held back for the Birmingham flight the following morning. Although our flights were okay, I get the impression we were lucky, I think we will use someone else for our next trip, Globespan do not seem well organised and trying to operate on too small a margin.

FlyGlobespan - by Bill Martin

17 October 2007  Customer Trip Rating :

The worst airline I have ever flown . On two occasions this year we have been let down by them on their Glasgow-Athens route. First time on June 13 returning from Athens. The flight was delayed for 7 hours - no explanation or apology. The second occasion was our return flight from Athens on 10 October. We received a phone call the evening before departure to inform us that it had been cancelled. We were given no alternative flights, just told that our credit card would be credited with the relevant refund, and left to make out own arrangements. Reading some of the comments here, I am amazed that this airline is still in business.

FlyGlobespan - by M McCafferty

17 October 2007  Customer Trip Rating :

My daughter and children came from Calgary in July - flight over was late, the service left a lot to be desired. Going back although late was a bit better. I used this airline 22nd September, and it was late. On way back they had overbooked premium class by 40 I was told - so after paying for premium to ensure leg room, we are in economy. Service was pathetic the Italian crew did their best under the circumstances, very expensive 2 cups of water! No pillows or blankets, couples who had expected to get the extra room having to deal with fractious children made for a very uncomfortable journey. I wish I had read the letters on this site before flying with them.

FlyGlobespan - by D Millar

17 October 2007  Customer Trip Rating :

Glasgow to Calgary Return. IFE pretty good, plenty of room in economy seat and service from Italian cabin crew on the NEOS 767-300 was friendly and efficient. The return flight was also pretty good. Only problem I had on return flight was the light above the three seats we had was faulty and we could not read on this night flight. Not a big issue as we wanted to sleep. We did have a change of plane for the return flight which meant that we got different seats from the seats originally pre booked but we got three together in roughly the same area of the aircraft. However there were some premium economy customers on this flight who we downgraded to standard economy. I would fly with Globespan again as for me it was great value for money although I might wait until they begin to become a bit more reliable.

FlyGlobespan - by K Bradey

11 October 2007  Customer Trip Rating :

My daughter and I flew from Hamilton to Exeter, on September 11. Booked return for Oct. 10, as it was a direct flight from Exeter to Hamilton. Advised by email that not had the time of flight changed, the date and now it was stopping in Birmingham. I emailed them with my thoughts and as of Oct. 11 I have not received a answer. (this should of set off warning bells). There was no separate boarding for Business Class as stated in their brochure. There was just a total rush of passengers at this time. Flight good, except that the sound system in my seat did not work. Staff did not see to be concerned. Food okay, seat and leg room very good. Check return flight on the morning of return. Delayed until 20.00 - advised to go to airport and check in as they may have another aircraft. Checked in and received apology letter and a voucher for £6 - for a 10 hour delay they must think that I am on a diet. The explanation of the delay was due to a crewing issue (I am writing this as I am at the airport). Told that the aircraft left Hamilton at 830am UK time - with my calculations the aircraft should be in Exeter by at the latest by 530 p.m. which may include a stopover in Birmingham - but the letter of apology states that the flight from Hamilton is going to land at Exeter and then drop off and pick up passengers in Birmingham. Where is the aircraft. Phoned a number to ask what is going on - the lady on the phone was very polite, and stated that she was just in sales. I requested a number to call someone in charge and she says there is not a number. Who in the heck is running this company? I informed her that there was no priority check in and no priority tags for the luggage. I asked what I had paid over a 1000.00 for, she replied more leg room. There was not a rep at the airport and the check in girl said that Globespan had not provided them with labels. That is not what their brochures advertises. At this point I told the lady that she should perhaps look for another job, as with Globespan, if it carries on conducting business this way, she will be out of a job. I advise no one to fly Globespan. I will make it my mission when I get home to inform future passengers and travel agents not to fly Globespan.

FlyGlobespan - by Doris Martin

11 October 2007  Customer Trip Rating :

My Aunt who was supposed to leave Oct 10th at 8 pm from Hamilton to Birmingham England - the flight was cancelled at 9pm due to what they were told was no crew available - they forgot to book one? The passengers were put up overnight in Hamilton - up at 5am - back to airport again to be told they would probably be flying out at 9am -- meantime -no food /water was ever offered to any passengers waiting all this time -THEN they were informed that the flight path had been changed-they are now flying to Exeter -disembarking -the plane just has to be cleaned -then back on the plane to take them to their original place of Birmingham arriving at 10pm -too late for my aunt to get her train home !!! DISGUSTING TREATMENT. What a disastrous experience -NEVER will we fly Globespan -thats if they are even in Business much longer -back to British Airways a reputable airline