FlyGlobespan Passenger Reviews and FlyGlobespan Customer Trip Reports

FLYGLOBESPAN review :  18 July 2009 by J McGinley   (UK)

Glasgow to Calgary and back. Staff professional and helpful. Inflight meals good, however, inflight entertainment not very good - no choice of film and no individual screens. Seats comfy, good value for money. Remember to bring enough to keep your family occupied during the flight.

FLYGLOBESPAN review :  14 July 2009 by C Mcnicol   (UK)

Tenerife to Glasgow J: we were told once the aircraft had taken off that 2 of the 3 toilets were out of order. There was only one toilet available at the front for the whole aircraft. We paid for extra legroom seats and spent the whole flight with people squeezing in and out of the foot bay to let the crew and other people get past to and from the toilet. It felt very claustrophobic with people standing right up the aisle to queue for the loo. When we wrote and complained we were told that it was hard luck. Globespan are a low cost carrier and they would not pay to have the lavatory tanks serviced at Tenerife - that is why the captain took the decision to fly with only one toilet. it would have been interesting to see what contingency plans they had if that one packed in too. No inflight entertainment on any short haul flights.

FLYGLOBESPAN review :  14 July 2009 by S Dickson   (UK)

Edinburgh-Lanzarote excellent in flight service. Pre booked inflight meal which was ok. Lanzarote-Edinburgh flight was on time, both ways the pilot kept us informed of the flight plan, flight crew provided excellent service. It makes a change from having to travel away from your local airport just to get cheaper flight.

FLYGLOBESPAN review :  8 July 2009 by L Hodes   (UK)

Edinburgh to Palma was 6.5 hours late, eventually we were driven to Glasgow and departed from there. we were given a free cold drink by way of compensation. The return was 5 hours late. we were given a 7 euro voucher which not every food outlet accepted. The most annoying thing was Globespans ability to continually treat every passenger like morons. Very little information was given, and the little info which was given was clearly wrong "your bus to Glasgow will leave at 10.00am and your flight will depart at 11.15am" - It was supposed to depart at 6.00am and we eventually departed at 12.35pm. Their customer services have no phone or email contact, only by letter. They did not inform passengers of their rights on their complaints process. A complete shambles of an airline.

FLYGLOBESPAN review :  8 July 2009 by P Kieran   (UK)

Glasgow to Tenerife Sur return. Flights on-tim, cabin crew friendly & helpful, took own food & drinks on board as you know you'll be ripped off. Plane interior comfortable, leather seats on Boeing 737-800. Only gripe is that I paid for extra legroom seats - on the way back I got the first row which has a partition so in fact you cannot stretch out. I've never had any problems with their European flights, obviously their Transatlantic service leaves a lot to be desired.

FLYGLOBESPAN review :  23 June 2009 : by T Scott   (Canada)

Worst airline ever. Worse than zoom. Switched dates around. Halifax to Glasgow. Then switched times around to earlier time. Left Hfx at 20.30 at 21.30 gave us eggs and sausage and said enjoy your breakfast. No more service for remainder of flight. Entire cabin crew was gathered together at tail end of aircraft for the duration. Arrived on time but luggage was 2 hrs late. Returning home flight was 5 hrs later leaving. Never again.

FLYGLOBESPAN review :  23 June 2009 : by Nick Paul   (UK)

EDI-BCN-EDI B737-700. Leather seating, comfortable enough for duration. Prompt check-in at Edinburgh with an extra desk opened for quicker service which was useful as flight was full capacity. Couple of inflight announcements as to progress, trolley service for refreshments carried out with good service and efficient cabin staff. Food isn't the cheapest - hot panini and coffee, £5 - but not extravagant either. Smooth flight and on-time landing at Barcelona. Luggage on belt within 15 mins. Return - very long queues at BCN and full flight, plus new staff being trained on new procedures at Departure. Almost last to desk meant not able to sit next to partner, but kindly allocated seats in adjacent rows, so thanks to the staff for a considerate attitude rather than dismissing the request. Luggage on belt before the pax were off the aircraft this time. Overall a prompt and value for money service. No surprises, and FlyGlobepan European service was fine and I'd be happy to recommend it.

FLYGLOBESPAN review :  4 June 2009 : by A Elliott

Last September my wife and I booked return flights with Globespan to Vancouver BC from LGW, Economy out business back to fly on 10/06/09 out return 24/06/09. in November I recieved an email telling me flights have changed, now flying 07/06/09 returning 21/06/09 both ways now via Calgary. I telephoned and was told very abruptly 'read the terms and conditions'. I had booked our first nights accommodation through Expedia so lost the full cost of the room, to change our motorhome booking cost £35.00. Not worth claiming on our insurance, I agreed to the changes. On 21 MayI received another email from good ol Globespan changing my booking back to, yes you have guessed it, the original 10/06/09, but this time via Dublin and Calgary. I took the refund. They are total wasters, and I would urge people to look elsewhere.

FLYGLOBESPAN review :  4 June 2009 : by C Simpson

Belfast-Sanford Orlando. Our outbound flight left on time, food typical airline standard, cabin crew very helpful. We had our 9 month old with us and crew heated up his meals etc. Good onboard entertainment, good leg room - all in all, the flight was enjoyable. However, the return flight wasn't quite up to this standard. We were delayed on the tarmac while the plane was filling with water - this turned out to be totally futile as the water did not work in the toilet sinks during the flight (thank goodness the toilets still functioned!). Cabin crew blamed "someone tripping up over a cable" for the lack of lighting facilities during the flight. As it was an overnight flight the main cabin lights were dimmed, but no reading lights worked. Sound for onboard entertainment was very intermittent. No coffee or tea was available due to the lack of water. To sum up, not the best experience in the world, although at least our 9 month old slept for 6 hours on the flight home!

FLYGLOBESPAN review :  1 June 2009 : by M Nicol

Booked Edinburgh to Lanzarote instead of usual Glasgow departure as we had a 8 month infant in our party and flight times were better particularly on the return flight. Flyglobespan changed our flight times twice within a matter of weeks so the benefit of the Edinburgh times became a non starter. Before flying, I asked to be changed onto the Glasgow - Lanzarote route but they would only do it for a £50 fee per passenger - needless to say we didn't change. They could have offered more support particularly as they were the ones to change things. Also outgoing and incoming flight were both late by 1-1.5 hours. Will be looking for alternative carrier in future.

FLYGLOBESPAN review :  29 May 2009 : by A McCulloch

Glasgow to Las Palmas. Booked our flights with Globespan last year (2008). We also paid for extra leg room seats and meals. 3 weeks prior to travel we received a letter stating that the flight time had changed to earlier time, which was good but 4 days prior to travel we received an e-mail stating that the flight time had changed again to a later time -, not so good and when we arrived at the airport we were informed that the flight time had changed again due to technical problems and change of aircraft. We were then informed that there was also a 2hr delay. We eventually boarded the flight 4hrs later. As for paying for extra legroom, I wouldn't bother as they dont tell you when you book that there is a partition in front (row 2) of you hence you can't get your legs stretched out. Meals were so bad they were inedible. I would never fly with this company again.

FLYGLOBESPAN review :  22 May 2009 : by S Fleming

Edinburgh to Alicante, on time and no problems except plane was very warm and air vents not making much difference. Return on time with friendly crew, Captain gave regular updates during flight, but were hard to hear. As a regular user of Globespan I have yet to have any real problems with them.

FLYGLOBESPAN review :  18 May 2009 : by J Rice

Glasglow to Sanford. Airport staff friendly and capable. Due to overweight baggage, it was necessary for us to give away all of our camping equipment prior to our boarding. Our flight took longer then expected due to a gale force head wind over the Atlantic, however, I never had a moment of discomfort. The flight was smooth, cabin temp was comfortable. Only suggestion, take along a sandwich on transatlantic flights they had none available for sale. Soup, crackers & cookies were good and meal served was also fine.

FLYGLOBESPAN review :  18 May 2009 : by J Lee

Terrible company, unprofessional and inconsiderate. My 70yr old mother booked a flight with them on the day they released their schedule from Manchester UK Calgary, a week later they changed it from Saturday to Tuesday which incurred costs to change the connecting flight in Canada. Then just over 2 weeks before she was due to leave they telephoned her and abruptly announced that flight was cancelled and she could go on one on the friday instead! She cancelled and booked with Air Canada instead.

FLYGLOBESPAN review :  18 May 2009 : by V Bremner

Glasgow-Orlando business class. It was nice to have the extra room and the inflight entertainment was good. Food was excellent, and cabin crew very friendly.

FLYGLOBESPAN review :  16 May 2009 : by D Hunter

Glasgow-Malaga return. Crew helpful and friendly. Food absolutely terrible. While I don't expect a wide choice of sandwiches, what there is should be fit to eat. Tried the Paninis on the outbound journey. They were horrible. Tried a cheese sandwich coming home. Even worse. The texture of the bread suggests it is several days old. Fillings are soggy and tasteless.

FLYGLOBESPAN review :  30 April 2009 : by Nigel Burnside

Tenerife to Glasgow with Globespan - there was an aircraft change on to a 767. The aircraft had to return to Tenerife, where we were given refreshment vouchers. After a wait of 4 hours we were told that we would not be flying that day and were put up in a Hotel for the night. we had to be back at the airport for 6 in the morning, so we could only get a room srevice breakfast. Flight to Glasgow then went without incident.

FLYGLOBESPAN review :  28 April 2009 : by C Duncan

Glasgow to Tenerife. Outgoing flight was changed but was nothing compared to coming home. Problems with the plane were discovered while we were in the air and had to return to Tenerife. We landed at approx 2pm and received no information until 6pm when we recieved a 6 Euro food voucher. Finally at 8pm after no proper announcement we discovered from another holidaymaker that we were not flying that night but going to a hotel. There we were given a sandwich, piece of fruit and a drink. We were being picked up again at 5am. In the morning we were given a drink of water and told we would get breakfast at the airport - we didn't, nor on the flight. Did anyone care? There was no one there to care!

FLYGLOBESPAN review :  23 April 2009 : by C Colquhoun

This is a seriously flawed business model. I booked flights to Orlando last August. In the past few weeks Globespan have cancelled / consolidated flights twice and amended flight times once. What started out as a nice week long holiday has now stretched to two weeks off work thanks to their last minute schedule changes. I was warned that Globespan do this regularly but gave them the benefit of the doubt (surely it can't be that bad I thought?). Well, it is. Seriously, don't use this airline as they clearly don't care about customers, not it seems about their reputation. This is a business that will go bust due to their reputation - and it will be deserved.

FLYGLOBESPAN review :  16 April 2009 : by J Duffield

Edinburgh to Alicante return. Inflight service great. Courteous and efficient cabin crew, although there was only 1 bar service on the way back and an hour before landing they announced the bar was closed - with no warning. All in all very impressed, didn't have any delays or schedule changes and we booked about 10 months in advance.

FLYGLOBESPAN review :  10 March 2009 : by L Farish

Yet another schedule change by this operator reducing our 7 day holiday. Contacted them and requested we travel to Edinburgh from Glasgow to catch same flight time. Advised can do but an additional £180.00 per couple would apply. Budget Airline of poorest quality with little/no regard for its customers.

FLYGLOBESPAN review :  10 March 2009 : by W Burrows

Return flights Glasgow to Paphos. Flights on time, cabin crew efficient and friendly. Captain kept us informed of our route. B737 clean and comfortable leg-room.

FLYGLOBESPAN review :  18 February 2009 : by John Gallagher

ABZ to AGP return. Outbound flight on time, return flight left Malaga 10 minutes early and made up more time en route. Aircraft modern and clean, with efficient and friendly cabin staff. Only minor complaint is an over zealous approach to hand baggage. Our bag fitted into the (unusually small) guide basket at Aberdeen check-in without difficulty. The check-in attendant was going to refuse it because it was 'a bit tight'. In my opinion if it fits, it fits. Be careful about your hand baggage dimension!

FLYGLOBESPAN review :  11 December 2008 : by N Lindsay

Recently flew Glasgow to Palma. Flights on time, and cabin crew courteous and pleasant throughout. The fact that we were given the option to pre select our seats was a great advantage, given that my husband had recently undergone a hip replacement and required a bit more leg room. We would not hesitate to use this airline again, and would like to express our thanks to all concerned.

FLYGLOBESPAN review :  3 December 2008 : by E MacDonald

So sick of this airline-have had my flights to Tenerife changed from Aberdeen airport to Glasgow airport, now they have changed the flight times again. Had already paid for accommodation in Aberdeen and connecting flights. Company absolutely not interested in the inconvenience and extra expense they are causing.