FlyGlobespan Passenger Reviews and FlyGlobespan Customer Trip Reports

FLYGLOBESPAN customer review :  30 August 2009 by A Ogilvie   (UK)

Just arrived back from Orlando - plane was freezing had to buy a blanket if required. Ear phone socket didn't work, my table was broken on one side and dirty. The meal was not too bad as airline food goes - had to buy all your own drinks, tea etc. Poor baggage allowance compared to other airlines.

FLYGLOBESPAN review :  21 August 2009 by F Buchanan   (UK)

Returning to Edinburgh from Malaga on 15th August , at check in party of four one senior, 2 adults and one child and child was not sitting anywhere near party travelling. Spoke to Spanish chap who checked us in and he was not interested. Obviously an adult changed seats, however flight crew told us to take allocated seats.

FLYGLOBESPAN review :  21 August 2009 by R Caw   (Spain)

Malaga to Edinburgh - We had prebooked seats and due to the fact that the check in staff took nearly two hours to process the queue we hadn't time to really look to see what seats we had been given, assuming that they were the correct ones. When we got to the boarding gate we were amazed the seats we had booked were not the ones on our tickets. We had booked aisle seats and had been given a window and middle seat in the very last row. When we complained in writing (as they said we had to do) we had a return letter saying that those seats were the same quality as those we had booked - not to us they weren't. They of course referred us to their terms and conditions which gives them the power to do anything they want. So don't even bother to pre-book your seats because they can put you in whichever seats they like. Didn't even offer a refund of our seat booking fee! Never use them again - totally money orientated - customer care zero.

FLYGLOBESPAN review :  18 August 2009 by A Jennings   (UK)

Edinburgh to Las Palmas. On the outbound leg we were charged £50 each for overweight baggage. This is after they weighed both our hand and hold luggage- so if you are travelling with FlyGlobespan short-haul ensure that your hand and hold luggage total weight does not exceed 20kg. Then the check-in agent told us to go to their booking desk and when we attempted to pay by cash we were told that we would have to pay a £10 handling fee! I think that this is a bit of a cheap trick - as they never told us while booking that our allowance included our hand luggage. Judging by the steady stream of passengers walking to and from the FlyGlobespan check-in desks to their booking desks and handing over money it appeared that we were not the only ones charged for overweight baggage. Then we had to pay another £48 to check our baggage into the hold! Once again, flying with FlyGlobespan hits you in the wallet. So before we had even arrived at our destination, we had already spent £108 on fees. At least the staff at Edinburgh were helpful and polite enough. We departed Edinburgh about 20 minutes late due to missing passengers. Onboard, the cabin crew were polite and friendly, but the price of refreshments was steep. Returning from Las Palmas, we arrived at the airport about 3 hours before departure- and the check-in desks were not even open. It took them another 50 minutes to open them, while there was a full flight carrying pensioners and families waiting in the heat. Oh, and guess what- we had to pay another £48 to check our luggage into the hold. Onboard the flight the cabin crew were once again pleasant and helpful and we departed 15 minutes late due to the planes late arrival. Overall, i would not recommend FlyGlobespan- their additional fees are extortionate - we spent almost £150 on extra fees alone and their fares are not exactly cheap anyway. However, looking at other reviews of FlyGlobespan on here- this review is probably one of the better ones.

FLYGLOBESPAN review :  17 August 2009 by S Hall   (UK)

Have just flown home from Sanford to Belfast - delayed 4 hours due to a technical problem!?! - week before delay was 6 hours! We were not offered any food or drink to compensate for the 4 hour delay! Still charging for blankets etc. Very disappointing! We paid extra for a local departure but with delay we might as well have gone via mainland Britain!

FLYGLOBESPAN review :  13 August 2009 by J Gough   (UK)

Flight out was fine. Coming back we were delayed at Dalaman airport for 9 hours and only given a KFC meal, which we weren't allowed until 3 hours after we were due to depart even though they had informed us of the much more extended delay as the rules state that you get a meal if you are delayed more than 3 hours. We were allowed this food at 9.30 at night, well after our children needed to eat with one small drink in all that time. The airline never explained the delay, only said the plane from the UK was delayed (we never guessed that!). There was no representative and they still wanted £5.00 for blankets on the plane when we hadn't even realised we would be on a night time flight with children! Absolutely rubbish. Don't go near them.

FLYGLOBESPAN review :  10 August 2009 by John Dornan   (UK)

Booked flights from Glasgow (Wednesday to Wednesday) then told they dont fly to Orlando on a Wednesday any more - this was after they have our cash. Then they change the times of out flight from AM to PM - and when we got to airport informed that flight was delayed. Arrived at Sanford with a days villa rental lost. On the return arrived at Sanford to book in, to be informed that flight was 7 hours late (the plane was still in Belfast). We eventually boarded at 0100 for a flight that was due to leave at 1750 the previous day. Shortly into the flight there was a call sent out for any medical people to make their self known to staff. If it is avoidable, I certainly will never fly with this outfit again.

FLYGLOBESPAN review :  10 August 2009 by Colin Moore   (UK)

I foolishly booked Glasgow to Halifax for two of my friends to go to a blind golf tournament - depart 8th August 1030, 1300 (local) arrival. The flight left Glasgow 0030 9th August to Hamilton for a crew change - and arrived 0820 Halifax, 19 hours late. Never consider using this so called airline ever.

FLYGLOBESPAN review :  30 July 2009 by A Bell   (UK)

I recently returned from a holiday in Majorca where my return flight turned out to be nothing but a fiasco, which resulted in our flight being over 4 hours late and landing in Glasgow as opposed to Edinburgh where we were meant to return. This was explained as “due to technical difficulties”. This I can reluctantly accept but the seating was a total fiasco. From the outset we were refused the seats that we had booked (2E & 2F) and paid for to the sum of £30 plus card fee and each of us were initially placed in different rows. This was eventually changed and we managed to get seated together. At one point we were even told by your staff that it had been changed and was to be a “free for all” Easyjet style grab the first seat you can find. However, we were told that the front 3 rows were not available to anyone as in the replacement aeroplane these were actually business class seats and no one was going to be allowed to sit there and the area was cordoned of to prevent any one doing so. There was no technical reason that prevented us occupying these seats and as a result we got the same turn up at the desk and hope for the best service all the other passengers who had not pre-booked seats received. Keep your money and don’t pay for any additional services.

FLYGLOBESPAN review :  30 July 2009 by John Rayworth   (UK)

Glasgow to Calgary, return from Vancouver to Glasgow. Crew were efficient and courteous and we had a comfortable flight. The inflight meal was acceptable. On the return journey - 12 hours long due to calling in at Calgary and Manchester, crew were excellent.

FLYGLOBESPAN review :  28 July 2009 by Frances Murray   (UK)

Tenerife-Glasgow 18th July. Witnessed an incredible exercise in customer relations. Flight was delayed for about an hour and a half although no-one told us this officially. Queue was the slowest moving I have ever seen, for the simple reason that all hand baggage was being weighed along with hold luggage and people were charged accordingly. An extra queue was formed for this purpose. As this became evident, stress levels rose along the queue. People were obviously distressed as they were heavily charged. I would have no problem with this practice if I could see the point; our bags were not weighed again when we went on to the plane having shopped in Duty Free so the alleged concern with weight does not seem to hold water. I can only surmise that this was an opportunity to make more money, and the delay caused by a technical problem with the Edinburgh flight allowed more time to do this. What really annoys me is the inconsistency: there was no such weigh-in of hold luggage on the outward flight.

FLYGLOBESPAN review :  27 July 2009 by P Gray   (UK)

Sharm to Edinburgh flight delayed 1 hour, then abandoned after 20mins in the air due to engine trouble. All passengers sent to same hotel, absolute chaos. Meeting at 0900 the next day, no rep arrived until 1100. Told we had to check out at 1200. Onward to other hotels etc. Hung around hotel lobby for hours no communications or information. Booked into other hotel, meeting at 2200, rep did not arrive until 2300, told we would fly possibly next day. Went to bed, phone call at 12-45 told to pack up we would be checking out at 1.00 and flight was now 2.15am. Got to airport flight delayed until 0430. Flight eventually took off at 0700. Absolute nightmare - do not use this airline

FLYGLOBESPAN review :  24 July 2009 by J Callanan   (Ireland)

Dublin to Calgary then onward to Vancouver. Flight was delayed for over an hour at Dublin. Service very poor on board, meal of very poor quality. Entertainment was poor, no screen on back of seat. Aircraft, although clean, was very dated. Paid extra for a window seat which turned out to be a blank wall. Return flight not much better flight - delayed taking off and again in Calgary. Cabin crew seemed inexperienced. Pay the extra and fly with BA/Air Canada.

FLYGLOBESPAN review :  24 July 2009 by Jocelyn Reid   (UK)

I flew back from Alicante with FlyGlobespan. I boarded the plane and several minutes later was told we would be delayed by 15 minutes. No announcement was made until an hour and a half later and we were then told we would be delayed for 45 minutes. We were then taken off the plane, given a free meal at roughly 11pm which was pointless as everyone had already bought food. At this point there was still no news on when we were leaving. We then went to the information desk to find out flight was cancelled - no member of FlyGlobespan made an announcement. I went to the FlyGlobespan desk to be greeted by a Spanish lady that had no idea what was going on and got told to go back upstairs - then sent to a hotel. We eventually landed back in Aberdeen at 3-10pm the next day. I am appalled at the lack of information from Flyglobespan.

FLYGLOBESPAN review :  22 July 2009 by L Nincevic   (Canada)

Hamilton, Canada to Gatwick return. We have never been treated in such an off-handed and uncaring manner by any other airline as with Flyglobespan. With the additional costs and inconveniences caused by Flyglobespan, we might as well have flown British Airways or Air Canada. Change of departure dates (Hamilton to Gatwick return), and an added stopover in Belfast from Hamilton Canada to Gatwick, return (we chose a nonstop flight, and received notification of the change a week before departure). These changes resulted in additional costs in that we were required to rebook other flights within the UK, date changes in car rentals and hotel stays. These changes cost us almost 300 pounds. Flyglobespan advertises inexpensive flights, however when you add in the costs of paying for snacks, drinks, headsets to listen to music and the movies, pillows and blankets, extra charge for seat selection (which the airline changes anyway), we could have flown with Air Canada. We did write to the company, and received the standard apologies as well as frequent references to their "Terms and Conditions". By taking a look at this webpage of reviews, I see that a majority of the reviews for Flyglobespan are negative. Does the company care that customer relations are in the toilet? Do they bother to check whether their customers are satisfied? What happened to making the customer happy?

FLYGLOBESPAN review :  21 July 2009 by A Mitchell   (UK)

Glasgow-Malaga with Flyglobespan. Flight out on time. Prebooked seats so was able to turn up and check in 45 mins before departure. Inflight champagne £12.50 for 37.5cl, the best price I have paid on a low cost' carrier. Cabin crew efficient. Return flight 1.5 hours late taking off due to an ill passenger, but crew handled situation well.

FLYGLOBESPAN review :  19 July 2009 by R Usher   (UK)

Glasgow - Orlando. Flight booked last year due to good departure/return times. A few weeks ago they change departure time from 11.30 to 13.15 which is bad enough, but today at check in we are advised that flight is not leaving until at least 17.45 - the aircraft has now to go to Palma, then Edinburgh before coming back to Glasgow - unbelievable! We will be lucky to get away this evening. At present we have been sent home, and to keep phoning airport!