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Rating from 1.0 (very poor) to 5.0 (excellent) |
FLYGLOBESPAN review : 25 September 2008 : by B Green
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Customer Rating : 2/5 |  |
Manchester to Calgary (via Glasgow, ongoing to Vanocouver). Until I arrived in Calgary around
11.30pm I was actually about to give a good comment, as for the price paid (+ 25 pound sterling for
extra leg room - worth it!) I thought it was a reasonably comfortable flight, crew were polite,
service fine and food, though not particularly exciting, was edible. However, on going to collect
luggage, I was one of 59 disappointed passengers who had none - presumably it was those of us who
boarded in Manchester, as the flight was near empty up to Glasgow, who had our bags winging their
way to Vancouver! After filling in 2 forms at the Air Canada arrivals desk we were told luggage
would be delivered to us the next day. I had a phone call at 2.30pm the following day to say my bag
was there and I could collect it from the airport - hello, I'm on holiday here and have no
transport! After more phone calls to 3 people in Vancouver I was then advised it would be delivered
that day. Around 8.00pm I started another round of phone calls as it hadn't arrived, only to be
told by a call centre in India that they didn't have my bag! They then decided they may have my bag
but couldn't distinguish it from another one which supposedly had the same name so I was asked for
identifying markings on the bag (already given on the original form I filled in) and any "unusual"
contents inside to help them identify it and I'd be called back. I then called Calgary airport
again and managed to speak to someone who actually knew what he was talking about and he confirmed
in 5 minutes that my bag was there - thanks Mike in Ground Control! The Indian call centre then
called me to say they'd identified my bag from my list of contents but I had to collect it. I
eventually got my bag back 24 hours after landing with my name tag, luggage labels, bag collection
ticket number etc all clearly in tact and although they'd tried to bust the padlock they didn't
manage it so obviously had no idea what was inside! Why can't people just admit they messed up
instead of coming up with a pack of lies.
FLYGLOBESPAN review : 23 September 2008 : by Hugh McAlinden
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Customer Rating : 1/5 |  |
Barcelona flight - return leg to Glasgow. We arrived at Barcelona airport at 7.30pm for 9.10pm take
off - no flight! Eventually left Barcelona at 2.30am. Their ground handlers were evasive, Barcelona
airport staff told us Globespan "do this all the time". Friends almost missed a funeral in May for
the same reason. We missed work next morning arriving home at 5.45am on Monday. Would you book an
airline knowing this? Avoid!
FLYGLOBESPAN review : 22 September 2008 : by L Devany
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Customer Rating : 1/5 | |
We have just returned from Barcelona. Going out on 11th September there was a delay of 1 hr due to
technical difficulties, the legroom was very cramped and cabin service very slow. Our return was
scheduled for 13:35 on 20th - having just come from a cruise ship we arrived at the airport at
9:30am expecting to check in at 11:35. When the flight did not appear on the departures board we
enquired at the general information desk (no flyglobespan representative at BCN) we were told that
this flight had been rescheduled (not cancelled or delayed) to 3am Sunday 21st. My travel agent was
only advised on Saturday morning of the change but could not contact me. Not good enough.
FLYGLOBESPAN review : 18 September 2008 : by W Moffat
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Customer Rating : 1/5 | |
Up until now I sang the praises of this airline - until today. We are/were due to to fly to
Barcelona on 20 September, on one of the special offer day trips. Today (16 September) I received a
letter saying that my flights times were changed from 9am to 22:40 on the outbound flight arriving
into Barcelona at 01:35. The return flight was rescheduled from 21:10 to 02:40. This would not even
allow me time to clear customs after coming off the outbound flight and check in for the return
flight. When I complained about the change I was told the old favourite excuse "Operational reasons"
and that there were no other flights available to suit our needs. I will never book up FlyGlobespan
again, and I would not be too upset if they went the same way as XL Airways or Zoom Airways.
FLYGLOBESPAN review : 18 September 2008 : by M Arundell
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Customer Rating : 1/5 | |
We had booked a Flyglobespan flight from Edinburgh to Barcelona. The flight was due to leave at
4.30pm but did not take off until 10.30pm (6 hour delay) due to a technical fault. The airline
refunded 4.00 pounds to each passenger due to the inconvenience, which was an insult. We had to buy
extra food at Edinburgh airport and as we arrived late (about 3.00am) at Barcelona airport we had to
pay 30 Euros for a taxi instead of about 4 Euros each for the train. In addition I was late for work
the following morning. I will never use this airline again and suggest other people avoid it like
the plague.
FLYGLOBESPAN review : 16 September 2008 : by A MacKenzie
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Customer Rating : 3/5 |  |
Glasgow to Calgary and Vancouver to Glasgow. We had pre-booked seats both ways. The seat pitch was
good (premium economy) - business class didn't look worth it. The in flight entertainment was poor
- projected image onto shared screen was so poor that it was unwatchable - I also couldn't listen as
the audio in the armrest wasn't working. I did report this but as I had the same seat on the way
back, I could tell nothing had happened as it still didn't work! Food was OK and the staff polite
and helpful enough. Four hour delay on the way back. We had checked before we had left the hotel
and resolved to book into the executive lounge 90 CAD for 3 of us - we forsook the 10 CAD vouchers
handed out on check in. Various stories as to why it was late - from air traffic problems in
Gatwick to "we don't really know". The flights from and to Vancouver stop in Calgary - the
passengers getting on there had been given no information at all and did not seem to have been
looked after particularly well. Calgary is a much smaller airport and a harder place, I would
imagine, to kill time. We have gone with Flyglobespan a couple of times before - once to Toronto
when they were using Air Transat and have had no problems. So when we booked we were unaware of all
the negative reviews. We consider ourselves fortunate compared to a lot of the experiences of other
passengers - when they get it right, it seems its OK, when they get it wrong it goes completely pear
shaped. With the demise of Zoom, budget travel to Canada options are getting limited, but if we do
repeat the journey, we will study the recent reviews for the carriers much more carefully and if
necessary pay the premium for a more reliable carrier.
FLYGLOBESPAN review : 5 September 2008 : by J Winterburn
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Customer Rating : 1/5 | |
Just arrived back from Vancouver via Calgary in so-called business class. Worst flight I have ever
had and certainly not worthy of the name business class. Had to wait 20 minutes for steps to get us
off the plane in Manchester and when they came they were very wobbly and unsafe. Also had to wait 3
hours for our baggage with nobody available to keep us informed as to what was happening. Cheap and
tacky airline and will never use them again.
FLYGLOBESPAN review : 5 September 2008 : by Ian Crozier
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Customer Rating : 3/5 | |
Bristol - Hamilton economy Return . After reading the many negative comments on this website before
our holiday I must say I was quite apprehensive about our flights. But I'm pleased to say that we
managed to avoid the problems that other people seem to have had with Globespan. Apart from the
outward journey being one and half hours late leaving, although the pilot did manage to make up some
of this time, and the outward hot meal being uneatable I'd can't really complain. No doubt they get
it wrong sometimes but I got what I paid for - a low cost airline.
FLYGLOBESPAN review : 3 September 2008 : by S Connolly
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Customer Rating : 1/5 | |
Glasgow-Calgary 5 hours late, no explanation, no food vouchers, unpleasant staff and two miniscule
drinks on 8 hour flight. Calgary - Glasgow delayed 23 hours, no explanation, pathetic £4 food
voucher after hours being kept in dark. Eventually handed hotel vouchers and the bus collected us
two hours later only to find the hotel was full. With no information forthcoming from anywhere went
back to airport where screens said plane had 'departed'. Completely untrue, it was still sitting on
the tarmac and after a 23 hour delay were flown to Vancouver instead of Glasgow and stuck in a
holding room for hours without explanation. Then had to endure a thoroughly unpleasant flight home
in one of the oldest, shoddiest planes I have ever had the misfortune to travel on, I am sure it is
older than me by quite a considerable distance
FLYGLOBESPAN review : 2 September 2008 : by Phil Bannon
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Customer Rating : 1/5 | |
5.25 hours late going out to New York; 5.25 hours late coming back. Checked in at Kennedy
International, and despite having paid for premium economy, were seated in regular economy with
inedible food, and very ordinary service. I'd walk before I'd fly with this lot again.
FLYGLOBESPAN review : 2 September 2008 : by Pete Walsh
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Customer Rating : 1/5 | |
Just arrived back (Aug 29) on Flyglobespan flight from Vancouver to Manchester. The plane landed
just after 8.30am. We got the last of our luggage at 11.35am, more than three hours later. 200 tired
people waited in mounting fury by the empty luggage carousel as the minutes and then hours ticked by
and other flights came and went, but we received no information from the company and no visit from a
rep. It was the worst post-flight wait I have ever had in an airport, by miles. And their customer
service is non-existent.
FLYGLOBESPAN review : 2 September 2008 : by B Glanville
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Customer Rating : 3/5 | |
Business Class with FlyGlobespan from London Gatwick to Toronto Hamilton. Both flights on time.
The meals were excellent and staff attentive and helpful. The inflight TV was old fashioned and not
exactly hi-tech but I could see and hear the film. We had plenty of drinks and were provided a
blanket, eyeshade and neck cushion. I seem to be in the minority, but we were very happy with our
flights!
FLYGLOBESPAN review : 28 August 2008 : by K Edwards
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Customer Rating : 1/5 | |
We paid £1067 for 'so-called' premium economy for two of us, OAP's with not a lot of cash to spare,
Manchester/Vancouver. The food was uneatable, we didn't get a chance to sample any drinks, as only
the two soft drinks we were given throughout an 11 hour flight. The tv screens were miniscule and
we couldn't watch them - but the entertainment of Mrs Doubtfire and an ancient episode of Only
Fools and Horses was not unduly missed. Comfort was at a very low value and there were no
pillows/blankets supplied for the overnight return. All in all it was a miserable experience, not
helped by the Italian flight crew who were dour and unhappy. It does though, go to show that they
are not improving and I wonder how they are allowed to keep operating, if you can use that word.
FLYGLOBESPAN review : 27 August 2008 : by Gemma Braines
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Customer Rating : 1/5 | |
We flew back from Orlando. There had been a storm in Orlando and we anticipated this to alter our
flight time. However when we arrived at the airport most flights were on time and this included ours
which was due to depart at 6.30pm. The inbound flight from Glasgow had arrived on time and we
checked in quite quickly. We were due to board at 6pm and it was at this point we were told there
was a delay and we would be notified momentarily. All flights due to fly out of Sanford that day had
departed except one to London and First Choice were accommodating their customers at a hotel.
In about half an hour it was announced that we were delayed but the extent was not clear and no
reason was given. About an hour later it was announced that the delay would be until 3am (11 hrs
after check-in) and this was due to a fault with the plane. After further questions (there was no
Flyglobespan rep, only a lady who worked for the airport) we were told it was because the Captain
did not want to fly the plane because it had a faulty 'back thrust' and this would affect emergency
landing. He also said that we needed to wait for more crew. The plane finally departed at 4.45am -
over 9 hours after it should have departed. The airport was shut up and there was no security staff
anywhere making it an unpleasant place to be. The plane was not fixed, the Captain simply decided to
take the risk-so why not take the risk 10 hours earlier? The staff were lovely but when boarding the
plane we were told to be patient with them as they had only had minimum rest. They weren't the only
ones! I would never fly with Flyglobespan again.
FLYGLOBESPAN review : 27 August 2008 : by J Graveson
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Customer Rating : 3/5 | |
Glasgow to Sanford return. Outbound on time, impressed with plane, loads of legroom and a foot rest.
Premium economy meals better than expected with complimentary drinks, entertainment up to date.
Return journey a very different story! Got to Sanford 3 hrs before as requested, flight supposedly
on time, 18.30pm. Flyglobespan decided not to fly - excuse a "technical" problem with the plane and
the crew had gone over their working time so we would be flying out at 4.15am, 10 hrs later. Pilot
told us this through a recorded message and by the time we received it all the crew had done a
runner and were tucked up in bed. We did receive $20 in food vouchers each to compensate but
Sanford closes down at night and it was a long 10 hr wait plus the journey home. I suppose when you
only pay £1100 for 4 adults return what do you expect.
FLYGLOBESPAN review : 23 August 2008 : by S Davison
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Customer Rating : 2/5 | |
We had a four hour delay each way on London to Vancouver with £4 vouchers each time. No reason for
delays and on top of long transfer and journey now worth the cheaper air fare. Never again as
happens all the time and not a one off.
FLYGLOBESPAN review : 22 August 2008 : by J Walker
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Customer Rating : 2/5 | |
Gatwick / Vancouver Business Class return August 2008. Having read the extensive negative comment
and followed the CAA court case we found we were too late to cancel without penalty so I still
wanted to enjoy the flight knowing full well that one cannot expect Virgin Upper Class. Globespan
managed to remove any sense of business class other than to technically supply a faded old style
cradle chair. Yes, we were 3 hours late both flights but in comparison to other reported delays we
felt we were lucky. There are all the other oft heard niggles which could be re-iterated but I am
more concerned about the aged, noisy 767’s that seem to suffer technical problems on such a regular
basis. They must be costing Flyglobespan a fortune through their inefficiency and the inevitable
knock-on costs such as timed out crew, hotel accommodation, etc. for the unfortunates. If these
aircraft suffer so many technical problems they must not only show faults prior to take off but
during a flight.
FLYGLOBESPAN review : 22 August 2008 : by Marie Nolan
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Customer Rating : 4/5 |  |
Manchester to Vancouver via Calgary. No complaints. Return flight (via Dublin) delayed 2 hours but
informed at check in. Screw up with pre-booked meal selection on return, but they supplied a crew
meal for me. I knew about stopovers but only because I asked someone in Canada to look into the
same flights from there. Seems that if you book from outside the UK the 'stopovers' are made quite
clear to potential customers. This (I speculate) is because the UK doesn't have the same consumer
regulations as Canada, so it could be that providing this information is the law over there but not
over here? My advice: Don't waste your money on 'premium economy', unless you really need to sit a
few feet closer to business class and the economy class lav. Fly Globespan but business class only,
it's affordable and worth every penny especially on long haul flights.
FLYGLOBESPAN review : 21 August 2008 : by L McCulloch
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Customer Rating : 1/5 | |
Glasgow to Barcelona. We were informed a couple of weeks before this flight had changed to Glasgow-
Edinburgh-Barcelona adding time onto our journey. The flight then left Glasgow on time, arrived in
Edinburgh with no sign of a problem until they let all the passengers on, we then waited almost an
hour before being told there was a "fault" with the plane! The part they needed was in Glasgow so
it was being couriered over to Edinburgh. We were then taken off the flight, given a hastily
written letter apologising and were left there for 3 hours. The flight from start to finish took 7
hours with little information being passed to us. Extremely disappointed with their service.
FLYGLOBESPAN review : 16 August 2008 : by S Menzies
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Customer Rating : 1/5 | |
Myself, husband and children flew from Glasgow-Vancouver on 30th July. We were delayed over 19 hours
on the way there. Initially we were told that there would be an update on half an hour. This came
and went and only updates were supplied when people were demanding answers when the update was 'we
have no further information at this time - a further update will be given in half an hour'...this
also came and went. Eventually a £4 meal voucher was supplied to each person. Considering we had
checked in 9 hours previously, this allocation was poor. We were then told to come back at 11pm to
collect our luggage and we would then be allocated a room - we eventually were given a room at the
Premier Inn 'just down the road'. After walking for almost a mile across busy roads with 3 children
plus all our luggage we eventually checked in at 1am - told to be back at the airport next morning
at 7am for departure at 9am - flight departed around 11.10am. I had to demand a minibus to take us
back to the airport the next morning. Premier Inn were great and organised this even tho it wasn't
their responsibility bringing in staff from their day off. Return flight was delayed 1hr 45mins. I
hadn't read the reviews prior to booking with Globespan and was sceptical about flying with them
after all the documented bad press. My scepticism was well justified and would much rather pay that
little bit extra in future to fly with an efficient well run airline. I definitely won't be using
them again.
FLYGLOBESPAN review : 16 August 2008 : by Marcus Williams
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Customer Rating : 5/5 |  |
Glasgow to Orlando and back. Checking in at Glasgow very quick and we were told they expected a
delay of 1 hour 50 minutes but after 1 hour 55 minutes we were on the runway. Our prebooked seats
were available to us and the food was typical airline. Service with a smile was the nature of the
day. Seats comfortable and acceptable leg room and width. Returning we had booked business class. We
had a separate checkin and again our prebooked seats were available. Food as one would expect much
nicer and served on plates. Not up to BMI business class food but we didn't expect that. The girls
tried really hard to be professional but did seem young and a little nervous. I have to say I
enjoyed the flights more than when we flew Virgin to San Francisco a few years ago. We would pay
again for Business class. It was worth the extra money so long as it is appreciated that it is far
cheaper than major airlines business class and you get what you pay for.
FLYGLOBESPAN review : 15 August 2008 : by T Lundberg
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Customer Rating : 1/5 | |
Glasgow-Vancouver (via Calgary). An 18-hour delay. Upon arrival at the airport there was already a
four-hour delay which dragged on until 9 PM, when we were finally told we would not be flying that
day. The lucky ones went home, while those not from Glasgow were accommodated (well past midnight,
with a 6am wake-up call) at various hotels. The flight finally left (two hours later than the
promised 9am, thanks to the use of that day's Florida-bound plane, making all those passengers
delayed until at least 16:00 from their 9:30 flight (if they got out that day at all on our plane)!
Globespan seems to do this a lot - grab another plane that does not have a technical problem and
pass the delay down the line. My return flight two weeks later was also delayed (only two hours this
time). The only positive thing I can say is that the service and food were reasonably good. While I
have had only minor delays with Globespan's service to Tenerife, I would never fly with this airline
transatlantic, and I do wonder how good the maintenance is when there are so many delays due to
technical problems.
FLYGLOBESPAN review : 14 August 2008 : by S Finlay
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Customer Rating : 4/5 | |
Glasgow - Sanford. The outgoing flight was delayed by two hours, but these things happen, and staff
kept us informed and were and apologetic. The seats were comfortable, and food good for airline
food. Cabin crew friendly and very accomodating. The return flight departed slightly early. Again,
clean plane, comfortable seats, good food, friendly crew. My only real complaint is the inflight
entertainment - seat-back screens would improve matters.
FLYGLOBESPAN review : 13 August 2008 : by Jackie Keogh
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Customer Rating : 1/5 | |
Edinburgh - or should I say Glasgow-Las Palmas. On outward journey arrived at Edinburgh at 1.00pm
(our flight was to take off at 4.00pm) to be told we were being taken by bus to Glasgow airport as
our plane had a "technical fault" and would not be leaving until 10.00pm that night. Bad enough you
would think on way out but you still had a holiday to look forward to. But arriving at Las Palmas
airport at 7.00pm for flight supposedly leaving at 10.00pm on return we thought we would ask at
check in (just to be sure) what time we would be boarding. We were told 9.30pm. Not bad,we
thought!!! So got through departure lounge at 8.30pm, quickly did our duty free shopping and grabbed
a quick bite to eat. At 9.00pm we happened to look at board and to our horror found out that the
flight had been delayed until 3.30am. No flyglobespan reps in sight and no-one to explain to us what
was going on. At 10.00 got an announcement to ask all passengers to report to information desk to
receive vouchers for a measly £4.00. What good were they to us as we had already ate? Still no
explanation as to what was happening so there was nothing else to do but grab a line of seats each
and try and grab some shut eye (to no avail as announcements every 2 mins to alert passengers of
other flights leaving on time!). When we finally boarded the plane the only explanation we got was
the same old story "there had been a technical fault with our plane and had to bring one over from
GLASGOW". So in other words the exact same cock and bull we heard two weeks previously. The planes
themselves are very dated and basic (no entertainment at all). Needless to say that will be the last
time I will ever fly with Flyglobespan and would never recommend them to anyone.
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