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flyBe customer review :  30 January 2012 by Shahzad Bhatti    (UK)

I flew Newcastle International Airport to Belfast City yesterday and the flight was delayed 4 hours. Supposed to leave at 17.30, but after doing security checks, we got the message that the flight was delayed to 18.30 due to late arrival of aircraft. Waited and got another message telling us the flight was delayed to 20.30 due to technical fault. Waited and got a third message stating the flight was delayed to 21.30. The worst thing is that there was no FlyBe staff to assist us. After a long time waiting, eventually the aircraft arrived and we boarded. We were told by ground staff that there would be FlyBe staff at Belfast to help you regarding delay and inconvenience caused. No one was there. Overall an inconvenient Airline. I would not fly with them again.

flyBe customer review :  17 January 2012 by Michele Wortelhoek    (France)

I flew from Southampton to Rennes on 27 December, there was a hold up due to a strike at Rennes and we were told we would be flown to Brest and then a bus to Rennes. An hour later whilst on the plane, just before take-off we were informed we would in fact be going to Rennes. From the start I was perturbed to see there was not one person on the flight crew who spoke a word of French, hence a lot of mostly elderly people were unaware of what was going on. It's all very well speaking very loudly in English at foreigners, but it doesn't really work - what would happen in an emergency?

flyBe customer review :  5 January 2012 by Keith Cox    (UK)

EXT-SZG return. Arrived at check-in no problem, through to departures met with 2 hr flight delay! Got as far as Paris, pilot stating Instrument problem and we had to turn back to Gatwick to try and locate a replacement. At Gatwick, we stayed onboard until replacement plane found. Loaded on to bus then toured the airport, eventually unloaded to a part of the airport where we had to be escorted if we needed the WC. Return flight 1 hour delay due to technical problems.

flyBe customer review :  4 January 2012 by John Stansfield    (UK)

SOU-NCL return. SOU operations in disarray with many flights adversely affected. Departure delayed and then cancelled due to tech failure. Pax bumped onto flight leaving 4 hours later with only £5 refreshment voucher as compo. No seat assignments honoured on the later flight. Hard to escape the impression that cancellation was really done to save fuel costs and crew time. Baggage directed to wrong reclaim belt at NCL. Return flight on time and unremarkable. Service slowly erodes year on year and I only fly the route now for convenience - would gladly welcome a viable alternative to this shambles. Even the post-trip email survey can't be completed due to a glitch (matches the rest of their "service").

flyBe customer review :  30 December 2011 by M Quinn    (UK)

I recently flew from Southampton to Manchester with Flybe - I pre-paid for one bag to go in the hold. My return flight with luggage cost me £108. On check in at Southampton I was advised that my hand held luggage was too large for the plane and as such I would need to check this in. Despite my protestations indicating that I had always used this particular item of hand luggage with numerous airline (nationally (including Flybe) and internationally) without a problem Flybe insisted I check the item in. I was advised that as this now brought my baggage allowance above 20kg that I would have to pay £66 excess plus £30 check in fee. A total of £96. The three staff employed by Flybe customer services at Southampton were useless - apart from sticking a laminated card in my face describing in small print the pricing guidelines they offered my no explanation as to why my hand luggage was not permitted. Expecting to have to pay a further £96 on the return trip from Manchester you can imagine my surprise when I was told that my hand luggage was fine for the flight (the outward bound flight was half-empty and a larger plane than the return flight). My bag fitted in the overhead locker with room to spare! Flybe have taken £96 from me - an absolute con! I will not be flying Flybe again - instead I would sooner travel into London and fly to Manchester with BA.

flyBe customer review :  29 December 2011 by Robert Goff    (UK)

Really should be renamed Flymaybe for the Southampton to Leeds flights. Travel regularly Leeds to Southampton, going down Monday morning and back on Friday 15:20. This flight has now been cancelled 100% of the times I have tried to use it. Why Flybe can not be honest and cancel this flight as uneconomic I don't know, but only use it for convenience on Mondays and will start to come back by train on Friday afternoons.

flyBe customer review :  23 December 2011 by A Ahmed    (UK)

MAN-EDI. Check-in was a breeze, although flight did board late and left 10 mins late. Cabin service friendly and informative. The use of Dash-8 propeller planes has to be questionable though on Scottish routes particularly with the winds, made for a very turbulent take off - think Embraer jets may suit this route a little better. Having said this the interior was more than adequate for short flight, clean and plenty of leg-room although those above 5"6 may struggle. I had reservations about using FlyBe but was pleasantly surprised. Arrived into Edinburgh on time at remote stand, bussed to terminal fairly quickly and out of airport within 5 minutes. Would use again if price was similarly great-value.

flyBe customer review :  23 December 2011 by T Bone    (UK)

Taken a few Glasgow to Belfast return flights with work, the planes are 1/3 full at best, yet despite this I’m always dumped beside a stranger when there are countless rows of empty seats. Only once has the cabin crew said I could move to an empty pair of seats. I’m 6’4 and at my last check-in at Belfast specifically asked if it would be possible, given the flights are always empty, to not be placed beside another passenger, “you need to pay for 2 seats then” was the response, and he wasn't joking.

flyBe customer review :  18 December 2011 by David Maton    (UK)

Bristol to Belfast Return. Cannot fault either journey. Both on time departures and arrivals with polite crew on both legs. Aircraft less than 50 % loading both ways. Good value for money if you book early and have no baggage. Did not pre-book seats but assigned nearly front row on online check in.

flyBe customer review :  13 December 2011 by A Dennis    (Spain)

Another cabin baggage scam. I have used the same cabin bag for 5 years on Easyjet, Ryanair and twice in the last two months on Flybe - suddenly I was told at Southampton last week that my bag was too big - even though it fitted in the cage I was then told to turn it sideways! When I went to the information desk it was measured and I was told it was 2cm's too big. Depends how you measure it. I asked why it was fine when I came out from Malaga (my bag still had the 'flybe approved cabin baggage label on it) and was told that the staff in Malaga did not do their job properly. I was really annoyed when after checking my bag in I went through to find that most of the hand luggage other people had with them was bigger than my bag but they had all checked in online and their bags had not been checked. Just a scam to get more money! I would not use them again unless I had to although the staff on the plane were helpful and professional.

flyBe customer review :  6 December 2011 by L McFeely    (Isle of Man)

Flymaybe flight from Edinburgh to Isle of Man. Checked in, got to the departure gate and at 5.15pm told the flight was cancelled due to technical problems, so had to stay in Edinburgh overnight and fly out the following afternoon at 2.20pm. This is the third time this has happened to me on Flymaybe flights in the last year, I unfortunately have no choice but to Fly with this airline as I live on the Isle of Man, rumour has it that they cancel the flights if not enough passengers. Improve your service please.

flyBe customer review :  3 December 2011 by J Collard    (UK)

Gatwick to Belfast return. Couldn't fault it, easy online booking, check-in, choice of hold baggage weights etc. Both flights on time, and cabin crew and ground staff were friendly and courteous.

flyBe customer review :  3 December 2011 by T Whittle    (UK)

I was on an Edinburgh flight with flybe/loganair and if there was another airline I would use it. At check-in I had to remind the staff to give me a code for the fast track security and lounge. The lounge in Edinburgh is very basic and well out the way - off main area but next to gates. The aircraft was old, worn and very noisy, The service for these flights has gone down fast over 10 years from great with free sandwiches and bar, to here's a cup of mud and biscuit. For a flight that costs over £300 for a domestic flight you want a lot more. If another airline flew out of Shetland even going to another airport I would change without thinking.

flyBe customer review :  3 December 2011 by B Richards    (Gibraltar)

Booked to fly Inverness to Amsterdam. Owing to thick fog the aircraft operating our flight diverted to Aberdeen. After an anxious wait in the departure lounge at INV whilst easyJet flights were being cancelled, we were informed we would be taken to ABZ by coach. We received £5 refreshment vouchers at INV and bus arrangements worked well. After a 2.5hr journey, at ABZ we were kept together, dropped bags and after security were whisked to the waiting aircraft. We then sat for nearly 30 mins as one of the pax on the bus had not arrived at the plane. Eventually we left minus pax and his bag and after a short comfortable 90min flight (with a free soft/hot drink) arrived in AMS. I was impressed by FlyBe staff handling of the situation and was extremely grateful that the flight was not cancelled - it probably helped that the aircraft was part of the based fleet at INV. One question - how can passengers get lost?

flyBe customer review :  2 December 2011 by Moira de Vos    (Australia)

Manchester to Glasgow. From Australia, I booked the early morning flight to connect with my incoming flight from Australia via Abu Dhabi. 2 weeks before I was due to travel Flybe cancelled that early morning service but booked me on their later flight that would have involved a 8 hour layover in Manchester - just what you need after a flight from Australia. No chance of a refund as they had provided me with another flight so I ended up getting the train. I'm about to fly back but won't risk using Flybe from Glasgow to Manchester as I'm not confident that they will get me there in time for my international connection. Unfortunately, with the demise of BMI it is increasingly difficult to get to Glasgow by air.

flyBe customer review :  1 December 2011 by N Smith    (UK)

Had many cancelled and delay flights with flybe. Sat in airport now with 2 hr delay, was on flight yesterday with 3 hr delay. Took a flight last month where they cancelled the flight and the check in staff simply handed me a photocopy telling me to ring a number for a refund. Then you try to ring go on hold for 30 mins and get cut off. Generally appalling customer service. Also note reason for yesterday's delay kept changing! Avoid if you can.

flyBe customer review :  1 December 2011 by R Matthews    (UK)

I use the flight from Southampton to Leeds because it is supposed to be quick and convenient.. I have now done the return trip eleven times. Only twice has the return flight been on time. This is a cynical ploy to save money by combining the flight from Manchester. Passengers however are never informed of the real reason, announcements are rare and apologies rarer. I have never had such poor customer service and it is only the lack of an alternative that keeps me flying this route.

flyBe customer review :  30 November 2011 by D Gallaghan    (UK)

Manchester-Southampton. Both flights were cancelled! This was due to technical issues but airport staff said it was because not enough people on the flight. Transferred to later flight from Manchester but from Southampton too many people to get on next flight so I had to get the train. Terrible service and after a few years of using them to travel to Southampton I may go back to using train. Very disappointed.

flyBe customer review :  25 November 2011 by M Bruce    (UK)

My wife and I regularly fly from Southampton to Alicante with Flybe and have never had anything but good service. However I have asked several times why on line check is not available from Alicante and so far they have not responded.