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flyBe Customer Reviews and flyBe Passenger Trip Reports
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flyBe customer review : 30 January 2012 by Shahzad Bhatti (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I flew Newcastle International Airport to Belfast City yesterday and the flight was delayed 4 hours. Supposed
to leave at 17.30, but after doing security checks, we got the message that the flight was delayed to 18.30
due to late arrival of aircraft. Waited and got another message telling us the flight was delayed to 20.30 due
to technical fault. Waited and got a third message stating the flight was delayed to 21.30. The worst thing is
that there was no FlyBe staff to assist us. After a long time waiting, eventually the aircraft arrived and we
boarded. We were told by ground staff that there would be FlyBe staff at Belfast to help you regarding delay
and inconvenience caused. No one was there. Overall an inconvenient Airline. I would not fly with them
again.
flyBe customer review : 17 January 2012 by Michele Wortelhoek (France)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I flew from Southampton to Rennes on 27 December, there was a hold up due to a strike at Rennes and we
were told we would be flown to Brest and then a bus to Rennes. An hour later whilst on the plane, just
before take-off we were informed we would in fact be going to Rennes. From the start I was perturbed to see
there was not one person on the flight crew who spoke a word of French, hence a lot of mostly elderly people
were unaware of what was going on. It's all very well speaking very loudly in English at foreigners, but it
doesn't really work - what would happen in an emergency?
flyBe customer review : 5 January 2012 by Keith Cox (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
EXT-SZG return. Arrived at check-in no problem, through to departures met with 2 hr flight delay! Got as far
as Paris, pilot stating Instrument problem and we had to turn back to Gatwick to try and locate a
replacement. At Gatwick, we stayed onboard until replacement plane found. Loaded on to bus then toured the
airport, eventually unloaded to a part of the airport where we had to be escorted if we needed the WC.
Return flight 1 hour delay due to technical problems.
flyBe customer review : 4 January 2012 by John Stansfield (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SOU-NCL return. SOU operations in disarray with many flights adversely affected. Departure delayed and
then cancelled due to tech failure. Pax bumped onto flight leaving 4 hours later with only £5 refreshment
voucher as compo. No seat assignments honoured on the later flight. Hard to escape the impression that
cancellation was really done to save fuel costs and crew time. Baggage directed to wrong reclaim belt at
NCL. Return flight on time and unremarkable. Service slowly erodes year on year and I only fly the route
now for convenience - would gladly welcome a viable alternative to this shambles. Even the post-trip email
survey can't be completed due to a glitch (matches the rest of their "service").
flyBe customer review : 30 December 2011 by M Quinn (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I recently flew from Southampton to Manchester with Flybe - I pre-paid for one bag to go in the hold. My
return flight with luggage cost me £108. On check in at Southampton I was advised that my hand held
luggage was too large for the plane and as such I would need to check this in. Despite my protestations
indicating that I had always used this particular item of hand luggage with numerous airline (nationally
(including Flybe) and internationally) without a problem Flybe insisted I check the item in. I was advised that
as this now brought my baggage allowance above 20kg that I would have to pay £66 excess plus £30 check
in fee. A total of £96. The three staff employed by Flybe customer services at Southampton were useless -
apart from sticking a laminated card in my face describing in small print the pricing guidelines they offered
my no explanation as to why my hand luggage was not permitted. Expecting to have to pay a further £96 on
the return trip from Manchester you can imagine my surprise when I was told that my hand luggage was fine
for the flight (the outward bound flight was half-empty and a larger plane than the return flight). My bag
fitted in the overhead locker with room to spare! Flybe have taken £96 from me - an absolute con! I will not
be flying Flybe again - instead I would sooner travel into London and fly to Manchester with BA.
flyBe customer review : 29 December 2011 by Robert Goff (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Really should be renamed Flymaybe for the Southampton to Leeds flights. Travel regularly Leeds to
Southampton, going down Monday morning and back on Friday 15:20. This flight has now been cancelled
100% of the times I have tried to use it. Why Flybe can not be honest and cancel this flight as uneconomic I
don't know, but only use it for convenience on Mondays and will start to come back by train on Friday
afternoons.
flyBe customer review : 23 December 2011 by A Ahmed (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAN-EDI. Check-in was a breeze, although flight did board late and left 10 mins late. Cabin service friendly
and informative. The use of Dash-8 propeller planes has to be questionable though on Scottish routes
particularly with the winds, made for a very turbulent take off - think Embraer jets may suit this route a little
better. Having said this the interior was more than adequate for short flight, clean and plenty of leg-room
although those above 5"6 may struggle. I had reservations about using FlyBe but was pleasantly surprised.
Arrived into Edinburgh on time at remote stand, bussed to terminal fairly quickly and out of airport within 5
minutes. Would use again if price was similarly great-value.
flyBe customer review : 23 December 2011 by T Bone (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Taken a few Glasgow to Belfast return flights with work, the planes are 1/3 full at best, yet despite this I’m
always dumped beside a stranger when there are countless rows of empty seats. Only once has the cabin
crew said I could move to an empty pair of seats. I’m 6’4 and at my last check-in at Belfast specifically asked
if it would be possible, given the flights are always empty, to not be placed beside another passenger, “you
need to pay for 2 seats then” was the response, and he wasn't joking.
flyBe customer review : 18 December 2011 by David Maton (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bristol to Belfast Return. Cannot fault either journey. Both on time departures and arrivals with polite crew
on both legs. Aircraft less than 50 % loading both ways. Good value for money if you book early and have no
baggage. Did not pre-book seats but assigned nearly front row on online check in.
flyBe customer review : 13 December 2011 by A Dennis (Spain)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Another cabin baggage scam. I have used the same cabin bag for 5 years on Easyjet, Ryanair and twice in
the last two months on Flybe - suddenly I was told at Southampton last week that my bag was too big - even
though it fitted in the cage I was then told to turn it sideways! When I went to the information desk it was
measured and I was told it was 2cm's too big. Depends how you measure it. I asked why it was fine when I
came out from Malaga (my bag still had the 'flybe approved cabin baggage label on it) and was told that the
staff in Malaga did not do their job properly. I was really annoyed when after checking my bag in I went
through to find that most of the hand luggage other people had with them was bigger than my bag but they
had all checked in online and their bags had not been checked. Just a scam to get more money! I would not
use them again unless I had to although the staff on the plane were helpful and professional.
flyBe customer review : 6 December 2011 by L McFeely (Isle of Man)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flymaybe flight from Edinburgh to Isle of Man. Checked in, got to the departure gate and at 5.15pm told the
flight was cancelled due to technical problems, so had to stay in Edinburgh overnight and fly out the following
afternoon at 2.20pm. This is the third time this has happened to me on Flymaybe flights in the last year, I
unfortunately have no choice but to Fly with this airline as I live on the Isle of Man, rumour has it that they
cancel the flights if not enough passengers. Improve your service please.
flyBe customer review : 3 December 2011 by J Collard (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gatwick to Belfast return. Couldn't fault it, easy online booking, check-in, choice of hold baggage weights etc.
Both flights on time, and cabin crew and ground staff were friendly and courteous.
flyBe customer review : 3 December 2011 by T Whittle (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I was on an Edinburgh flight with flybe/loganair and if there was another airline I would use it. At check-in I
had to remind the staff to give me a code for the fast track security and lounge. The lounge in Edinburgh is
very basic and well out the way - off main area but next to gates. The aircraft was old, worn and very noisy,
The service for these flights has gone down fast over 10 years from great with free sandwiches and bar, to
here's a cup of mud and biscuit. For a flight that costs over £300 for a domestic flight you want a lot more. If
another airline flew out of Shetland even going to another airport I would change without thinking.
flyBe customer review : 3 December 2011 by B Richards (Gibraltar)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Booked to fly Inverness to Amsterdam. Owing to thick fog the aircraft operating our flight diverted to
Aberdeen. After an anxious wait in the departure lounge at INV whilst easyJet flights were being cancelled,
we were informed we would be taken to ABZ by coach. We received £5 refreshment vouchers at INV and bus
arrangements worked well. After a 2.5hr journey, at ABZ we were kept together, dropped bags and after
security were whisked to the waiting aircraft. We then sat for nearly 30 mins as one of the pax on the bus
had not arrived at the plane. Eventually we left minus pax and his bag and after a short comfortable 90min
flight (with a free soft/hot drink) arrived in AMS. I was impressed by FlyBe staff handling of the situation and
was extremely grateful that the flight was not cancelled - it probably helped that the aircraft was part of the
based fleet at INV. One question - how can passengers get lost?
flyBe customer review : 2 December 2011 by Moira de Vos (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester to Glasgow. From Australia, I booked the early morning flight to connect with my incoming flight
from Australia via Abu Dhabi. 2 weeks before I was due to travel Flybe cancelled that early morning service
but booked me on their later flight that would have involved a 8 hour layover in Manchester - just what you
need after a flight from Australia. No chance of a refund as they had provided me with another flight so I
ended up getting the train. I'm about to fly back but won't risk using Flybe from Glasgow to Manchester as
I'm not confident that they will get me there in time for my international connection. Unfortunately, with the
demise of BMI it is increasingly difficult to get to Glasgow by air.
flyBe customer review : 1 December 2011 by N Smith (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Had many cancelled and delay flights with flybe. Sat in airport now with 2 hr delay, was on flight yesterday
with 3 hr delay. Took a flight last month where they cancelled the flight and the check in staff simply handed
me a photocopy telling me to ring a number for a refund. Then you try to ring go on hold for 30 mins and get
cut off. Generally appalling customer service. Also note reason for yesterday's delay kept changing! Avoid if
you can.
flyBe customer review : 1 December 2011 by R Matthews (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I use the flight from Southampton to Leeds because it is supposed to be quick and convenient.. I have now
done the return trip eleven times. Only twice has the return flight been on time. This is a cynical ploy to
save money by combining the flight from Manchester. Passengers however are never informed of the real
reason, announcements are rare and apologies rarer. I have never had such poor customer service and it is
only the lack of an alternative that keeps me flying this route.
flyBe customer review : 30 November 2011 by D Gallaghan (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester-Southampton. Both flights were cancelled! This was due to technical issues but airport staff
said it was because not enough people on the flight. Transferred to later flight from Manchester but from
Southampton too many people to get on next flight so I had to get the train. Terrible service and after a few
years of using them to travel to Southampton I may go back to using train. Very disappointed.
flyBe customer review : 25 November 2011 by M Bruce (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My wife and I regularly fly from Southampton to Alicante with Flybe and have never had anything but good
service. However I have asked several times why on line check is not available from Alicante and so far they
have not responded.
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