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flyBe customer review :  23 December 2011 by T Bone    (UK)

Taken a few Glasgow to Belfast return flights with work, the planes are 1/3 full at best, yet despite this I’m always dumped beside a stranger when there are countless rows of empty seats. Only once has the cabin crew said I could move to an empty pair of seats. I’m 6’4 and at my last check-in at Belfast specifically asked if it would be possible, given the flights are always empty, to not be placed beside another passenger, “you need to pay for 2 seats then” was the response, and he wasn't joking.

flyBe customer review :  18 December 2011 by David Maton    (UK)

Bristol to Belfast Return. Cannot fault either journey. Both on time departures and arrivals with polite crew on both legs. Aircraft less than 50 % loading both ways. Good value for money if you book early and have no baggage. Did not pre-book seats but assigned nearly front row on online check in.

flyBe customer review :  13 December 2011 by A Dennis    (Spain)

Another cabin baggage scam. I have used the same cabin bag for 5 years on Easyjet, Ryanair and twice in the last two months on Flybe - suddenly I was told at Southampton last week that my bag was too big - even though it fitted in the cage I was then told to turn it sideways! When I went to the information desk it was measured and I was told it was 2cm's too big. Depends how you measure it. I asked why it was fine when I came out from Malaga (my bag still had the 'flybe approved cabin baggage label on it) and was told that the staff in Malaga did not do their job properly. I was really annoyed when after checking my bag in I went through to find that most of the hand luggage other people had with them was bigger than my bag but they had all checked in online and their bags had not been checked. Just a scam to get more money! I would not use them again unless I had to although the staff on the plane were helpful and professional.

flyBe customer review :  6 December 2011 by L McFeely    (Isle of Man)

Flymaybe flight from Edinburgh to Isle of Man. Checked in, got to the departure gate and at 5.15pm told the flight was cancelled due to technical problems, so had to stay in Edinburgh overnight and fly out the following afternoon at 2.20pm. This is the third time this has happened to me on Flymaybe flights in the last year, I unfortunately have no choice but to Fly with this airline as I live on the Isle of Man, rumour has it that they cancel the flights if not enough passengers. Improve your service please.

flyBe customer review :  3 December 2011 by J Collard    (UK)

Gatwick to Belfast return. Couldn't fault it, easy online booking, check-in, choice of hold baggage weights etc. Both flights on time, and cabin crew and ground staff were friendly and courteous.

flyBe customer review :  3 December 2011 by T Whittle    (UK)

I was on an Edinburgh flight with flybe/loganair and if there was another airline I would use it. At check-in I had to remind the staff to give me a code for the fast track security and lounge. The lounge in Edinburgh is very basic and well out the way - off main area but next to gates. The aircraft was old, worn and very noisy, The service for these flights has gone down fast over 10 years from great with free sandwiches and bar, to here's a cup of mud and biscuit. For a flight that costs over £300 for a domestic flight you want a lot more. If another airline flew out of Shetland even going to another airport I would change without thinking.

flyBe customer review :  3 December 2011 by B Richards    (Gibraltar)

Booked to fly Inverness to Amsterdam. Owing to thick fog the aircraft operating our flight diverted to Aberdeen. After an anxious wait in the departure lounge at INV whilst easyJet flights were being cancelled, we were informed we would be taken to ABZ by coach. We received £5 refreshment vouchers at INV and bus arrangements worked well. After a 2.5hr journey, at ABZ we were kept together, dropped bags and after security were whisked to the waiting aircraft. We then sat for nearly 30 mins as one of the pax on the bus had not arrived at the plane. Eventually we left minus pax and his bag and after a short comfortable 90min flight (with a free soft/hot drink) arrived in AMS. I was impressed by FlyBe staff handling of the situation and was extremely grateful that the flight was not cancelled - it probably helped that the aircraft was part of the based fleet at INV. One question - how can passengers get lost?

flyBe customer review :  2 December 2011 by Moira de Vos    (Australia)

Manchester to Glasgow. From Australia, I booked the early morning flight to connect with my incoming flight from Australia via Abu Dhabi. 2 weeks before I was due to travel Flybe cancelled that early morning service but booked me on their later flight that would have involved a 8 hour layover in Manchester - just what you need after a flight from Australia. No chance of a refund as they had provided me with another flight so I ended up getting the train. I'm about to fly back but won't risk using Flybe from Glasgow to Manchester as I'm not confident that they will get me there in time for my international connection. Unfortunately, with the demise of BMI it is increasingly difficult to get to Glasgow by air.

flyBe customer review :  1 December 2011 by N Smith    (UK)

Had many cancelled and delay flights with flybe. Sat in airport now with 2 hr delay, was on flight yesterday with 3 hr delay. Took a flight last month where they cancelled the flight and the check in staff simply handed me a photocopy telling me to ring a number for a refund. Then you try to ring go on hold for 30 mins and get cut off. Generally appalling customer service. Also note reason for yesterday's delay kept changing! Avoid if you can.

flyBe customer review :  1 December 2011 by R Matthews    (UK)

I use the flight from Southampton to Leeds because it is supposed to be quick and convenient.. I have now done the return trip eleven times. Only twice has the return flight been on time. This is a cynical ploy to save money by combining the flight from Manchester. Passengers however are never informed of the real reason, announcements are rare and apologies rarer. I have never had such poor customer service and it is only the lack of an alternative that keeps me flying this route.

flyBe customer review :  30 November 2011 by D Gallaghan    (UK)

Manchester-Southampton. Both flights were cancelled! This was due to technical issues but airport staff said it was because not enough people on the flight. Transferred to later flight from Manchester but from Southampton too many people to get on next flight so I had to get the train. Terrible service and after a few years of using them to travel to Southampton I may go back to using train. Very disappointed.

flyBe customer review :  25 November 2011 by M Bruce    (UK)

My wife and I regularly fly from Southampton to Alicante with Flybe and have never had anything but good service. However I have asked several times why on line check is not available from Alicante and so far they have not responded.

flyBe customer review :  25 November 2011 by R Lindsay    (UK)

Several trips Southampton-Jersey return flights during October and November. All flights were early and the cabin staff pleasant and the modern Dash 8 aircraft ideal for the route. Bearing in mind that Flybe quite clearly state the size limitation in respect of cabin baggage I'm surprised that so many folk complain bitterly when caught out.

flyBe customer review :  16 February 2012 by Gill Finlayson    (UK)

Domestic return trip Birmingham to Edinburgh on Dash 400 turboprop aircraft. These planes are very cramped and for the price one expects something better. Planes both ways were full and the weather on return was very windy so the aircraft switched and swerved. Staff were very friendly and pleasant, there was a 20 minute delay on the outward journey. Baggage prompt on the carousel and I will fly with Flybe again purely for the fact that it is the only airline flying between the two destinations I use at present.

flyBe customer review :  13 February 2012 by Michael Mulholland    (UK)

Short weekend to Bruges - last flights Fri-Sun MAN-BRU. Both flights quiet. Outward flight was unexceptional, reasonably comfortable seats and pleasant crew. Flight back exceptionally good in spite of the fact that there was a 2 hour delay caused by fog delaying flights ex MAN. Had heard of this airlines' reputation for cancelling when this happens and there is a very light load. There were only 14 pax but the cabin crew were extremely pleasant and helpful.

flyBe customer review :  10 February 2012 by Tony McLaughlin    (UK)

Plane was an Embraer 195, and upon embarkation, it has the look and feel of a short haul business class cabin, with 2 abreast leather seating. Of course it is Y class. Very quiet in cabin. Seats fine, both flights on time. Good crew both legs. On return leg, a male steward firmly but politely dealt with a passenger who was unwilling to switch off an electronic device. Not my usual route to Belfast, but I was using my remaining Air Miles. Travelling with hand luggage only and used online and self check-in, so this could explain why I had no issues. Would use again, if flight was with Avios points only, as Gatwick is not suitable for me.

flyBe customer review :  10 February 2012 by P Howard    (France)

Flying Limoges to Southampton, everything was fine once on the plane but check-in staff - rudest I've met. I offered my passport and booking number, as instructed in my booking confirmation, but the passport was snatched from my hand and the check-in clerk snapped that was all she wanted. Show me your hand luggage was another charming instruction barked at me. Use this airline again? if I absolutely have to. Fly from Limoges airport again? No, I never want to visit this miserable, depressing airport again.

flyBe customer review :  8 February 2012 by Lassi Laukkanen    (Finland)

From JOE to HEL with very uncomfortable turboprop plane. There was very little seat pitch and after 50 minutes flight I was totally exhausted. Flight attendants were friendly enough. Anyway experience was so awful that I won't fly with Flybe ever again.

flyBe customer review :  31 January 2012 by Roger Sharp    (UK)

I have recently booked a return flight from Manchester to Jersey. The flight times were crucial so I had to take up the option of flying via Southampton. I did this last year and found that it was not a great problem, it just added an hour or so to my journey. This year however the booking cost me another £25.99 extra for baggage. I have been charged the baggage charge by sector ie. MAN-SOU and SOU-JER. The same applies for the return journey. I am aware that my bags do not leave the plane on the Southampton stop over to collect further passengers. Flybe should be ashamed of themselves.