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FLYBE customer review :  15 September 2009 by Richard Hayes   (UK)

SOU-NCE return on Embraer 195. Fast check in and speedy boarding, aircraft comfortable for a 6 ft individual. Cabin crew friendly and professional. It is sell, sell sell onboard - however it is much cheaper to take your own food with you. Return flight 45 mins late, annoying but not disastrous.

FLYBE customer review :  10 September 2009 by M Bubb   (Guernsey)

Re J Stephens comment below. There has been a dedicated exit for Channel Islands at Gatwick for as long as I can remember. I have been flying through Gatwick from the Channel Islands for at least 30 years!

FLYBE customer review :  10 September 2009 by G Greenwood   (UK)

I needed to get to Belfast from Cardiff for a Saturday workshop - no way of getting there just for the day so I travelled out on Friday & back Sunday. First problem was that plane which should have left Cardiff at around lunchtime was taken out of service & we waited around 4 hours for replacement. A real pain, but given food vouchers & kept reasonably well informed. Plane when it arrived was fine and was pleasantly surprised by leg room. Once we finally got going, the flight was fine - trolley service for drinks etc. which I didn't want. I agree that prices should reflect all costs up front though, and everything costing extra seems unreasonable. Total cost wasn't too bad for me (paid for anyway) but overall a mixed experience.

FLYBE customer review :  9 September 2009 by J Stephens   (UK)

I was amazed on our return to Gatwick that we were asked to hand over our boarding cards to get through Passport control - on our return from Jersey! This is the first time this has happened and if we had been told by either check-in staff or the cabin crew we would not have left them on the aircraft (we were one of many to do this). It took us twice as long to get through as we had to re-join the queue to have a form stamped and then return to the Jersey exit. The warning - don't throw away your boarding card's even though you aren't boarding anything!

FLYBE customer review :  4 September 2009 by Brian Hill   (UK)

SOU-AMS-SOU. On outbound leg, Dash-8 had a problem but we were transferred to another aircraft and left only 55 minutes late; on return leg, flight canceled, again plane had a problem but an Embraer 195 was substituted on later flight to carry both set of passengers. Such a short flight, there is really no need for catering but crew quickly got a hot drink for my wife when she had a tickly cough. Just a shame, flybe use Servisair in AMS - what a load of rubbish.

FLYBE customer review :  2 September 2009 by Peter Grey   (UK)

Absolute disgrace! Cancelled flight after waiting four hours in the airport and no help or information given at all. They don't even have the grace to offer a refund on the alternative flight arrangements.

FLYBE customer review :  30 August 2009 by Neil Bailey   (UK)

Exeter-Malaga-Exeter at a ridiculously high fare of £296 return including taxes - about £100 more than flying on a 'full price' airline like BA from Heathrow. What was absolutely infuriating was that at Exeter Airport I was informed that we would all have to pay to check in our (1 each) small bags - adding another £39 to the already high fare. Managed to get on the web whilst in Malaga and paid return baggage fees in advance €12 per bag as opposed to £13. If they were genuinely a budget airline then I suppose the £13 is acceptable but charging premium fares without premium service is not acceptable. FlyBE charged £1.60 for a can of lukewarm Cola drink! No more business from me.

FLYBE customer review :  30 August 2009 by C Pope   (UK)

SOU-LBA return and use Flybe for the summer SOU-NCE service. The ease of flying via Southampton offsets the additional costs incurred for baggage, seat reservations etc, before you finally reach the end of the online booking process. Embraer 195 aircraft new and comfortable and crew good in my experience. Recent Leeds trip on time both ways and last trip from France only delayed slightly due to storms at Nice. Why can't Flybe offer just one flight to Nice per week in the winter months?

FLYBE customer review :  17 August 2009 by S Marsh   (UK)

Just going to book a flight from Leeds to Newquay for 2 adults. Brilliant price of £32 for both return - with the "taxes and charges" £205 total. When are these companies going to be brought to heel for their ridiculous claims and advertising of low cost flights. How can I be paying £89 taxes and charges for a £2 flight. Come on, the flight isn't £2 and we all know it so stop advertising it as this and just put in the full real price.

FLYBE customer review :  11 August 2009 by J Hansford   (Jersey)

Jersey to Manchester. Why do flybe advertise their winter timetable so early and then change the time of their flights? This should not be allowed as now this has caused me considerable disruption to my travel plans and re booking of hire cars. This has also meant that I would of had to take off extra time from work.

FLYBE customer review :  10 August 2009 by M Preston   (UK)

SOU-PGF. No complaints about the flight except that cabin temp was too low (18'). I asked the FA to increase it, as the temperature at destination was 34' and such an extreme difference is unhealthy. Several people seated near me said they were cold too. About 15 minutes later it was as cold and I asked the same FA if she had turned it up. She said she had and I was sure she hadn't (when I looked at the panel in the galley later I saw that she hadn't, it was still 18'). She also told me not to shout at her - I wasn't but it was an extremely noisy aircraft (DH Q400 turboprop) and I was right by the engines and had to raise my voice somewhat, but was not shouting or rude to her. I went back to the galley and my path was blocked by the other FA who told me that I had made her colleague cry and I had to return to my seat, she was not prepared to listen to me nor let me express my opinion. Very poorly handled. She told me this was one of their best FA's - I shudder to think what the worst must be like if this girl cannot handle a reasonable complaint, I wonder what she would do if somebody was rude or shouted at her or she was under stress in an emergency situation. This leaves a very poor impression of an airline I have normally been satisfied with.

FLYBE customer review :  10 August 2009 by Donna Sanderson   (UK)

The website is extremely frustrating and there are so many poorly explained add-on costs, I thought I was going mad! I would much rather know the correct cost upfront - is that so much to ask for - what does FlyBe have to be so ashamed of with respect to its prices that it can't just reveal them straight away to potential customers? Never again.

FLYBE review :  9 August 2009 by C Gordon   (UK)

I wanted to book 2 return seats to Frankfurt from Norwich in September - we would have to change flights in Amsterdam but it would save driving down the M11 to Stansted. The return price with Flybe is £100.00 for the 2 of us - then with all the extras eg tax etc it leapt to £300! How do Flybe justify adding another £200 just so we can fly from Norwich - they are having a laugh aren't they?