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flyBe customer review :  29 August 2012 by S Bishop    (UK)

Flight to the Isle of Man cancelled - supposedly due to technical problems. Ruined my holiday. At the service counter staff tried to avoid paying for my transport from Edinburgh to Glasgow the next day so that I could fly out. Many Manx residents in the line informed me that this happens all the time when FlyBe decide the flight is uneconomical. Very poor customer service and foresight. Where possible I will avoid flying with them again- even if it costs me.

flyBe customer review :  23 August 2012 by D Tse    (UK)

MAN-JER. Short flight from Manchester to Jersey; I was travelling on a company ticket. Flybe is the only airline providing direct flights between both places. Check-in and boarding were smooth, though the flight was delayed by more than 2 hours. It is a 'budget' airline, so I didn't come with any high expectations - didn't walk away with any disappointment either. Punctuality is a slight problem to Flybe.

flyBe customer review :  22 August 2012 by M Curtis    (UK)

Was supposed to fly to Jersey from Southampton at 8.30am on Monday 20th August, on arrival I was ushered to the "Help Desk" where I was informed that it was cancelled due to bad weather in Jersey last night! They could get me on the 7.55pm flight which meant losing a days work. I asked why they didn't get an aircraft in earlier for the flight and was told because of "Noise Restrictions". Why didn't they contact me before I travelled for 2 hours to the airport, I could have made other arrangements. I will try and use other airlines when possible.

flyBe customer review :  17 August 2012 by K Prestidge    (UK)

Regular traveller on the Birmingham to Isle of Man route for over a year now. Prior to their ridiculous flight times they have now the flights were occasionally delayed since changing them back in March they have been delayed constantly. There seems to be a lack of concern from Flybe with the constant delays, I tend to now feel grateful if it's only an hour delay as I've had several cancelled, 12hr+ and >2hr delays on a regular basis. I find it irritating that they put the delay at 2hrs just so that they don't have to issue food / drink vouchers as apparently this is for flights delayed for More than 2hr delays, by which time in the IOM the catering has stopped or sandwiches run out. The check in and air stewards are really good, they appreciate the pain we're going through and are equally hacked off with it all and pretty much ignored by there company when they try to pass on the customers complaints. Please can we have another airline take on this route and make it reasonable times for travelling for a working day but equally allowing you home of an evening to see your family and friends and be reliable!

flyBe customer review :  15 August 2012 by B Langford    (UK)

My partner and I travelled Flybe for the first time from Birmingham to Edinburgh on 09/08/12. The flight was on time, the plane clean and staff friendly. The return flight on 12/08/12 was just as good. We will be flying with them again.

flyBe customer review :  14 August 2012 by A Bowdler    (UK)

Three flights in as many weeks from Southampton to Manchester and each time a significant delay. Just arrived with the web service showing no delay to a shocking 4 hour delay to a fifty minute flight! Change the name to Fly maybe me thinks!

flyBe customer review :  14 August 2012 by Matthew Davies    (UK)

Cardiff to Edinburgh return, took on hand luggage on stored it in the over head locker. Return flight Flybe said the bag was too big and had to pay 40 pound to store the bag. Staff at EDI were unhelpful and only interested in taking my money. Flight was good though, but staff interaction with the passengers was shambolic plus their bag sizes for taking hold items needs to be revised to improve consistency.

flyBe customer review :  8 August 2012 by F Bremner    (UK)

Will not fly with flybe again due to their cabin bag dimensions being 5cm less than every other airline. As they charge £40 extra to put bags that would be allowable on other airlines in the hold, I feel this is a money making scam. When their flights already are more expensive than budget airlines, this seems to be adding insult to injury. As I'm using this flight to connect to a long haul flight, I have already paid additional charges to add extra weight to my hold bag. Will be using an alternative airline or get the train next time.

flyBe customer review :  3 August 2012 by D McGuinness    (UK)

Due to a flybe error my credit card had not been debited for my sons ticket Birmingham to Glasgow. At check in delay, delay, delay as the individual appeared to have some sort of "lock up" as she really could not cope with an unexpected situation. Off to customer services, to be met by sullen and unhelpful woman (ID card skilfully tucked into her blouse so you could not read her name). Then suddenly tossing out paper work to a much more helpful chap. The overall feeling being that the error (FlyBe's) was my problem.

flyBe customer review :  1 August 2012 by J Tydeman    (UK)

My partner and I are flying from Southampton to Manchester. Firstly, our flight is delayed for the non-reason of 'delayed arrival of the inbound aircraft'. Supposedly it is only delayed by 30 minutes but then 5 minutes before the new departure time a new announcement is made to say that the plane is at the airport but it's going to be more delayed. No reason offered though I suspect it is because the air crew have decided to take the evening off to watch the Opening Ceremony of the Olympics. Our planned return flight has already been subjected to another unexplained but quite significant schedule change which will deprive us of a whole afternoon in Manchester.

flyBe customer review :  27 July 2012 by N Robson    (UK)

I have had the mis-fortune of having to commute from LBA to SOU for three months and I have never witnessed such chaos. Cancelled flights and long delays are more common than on time. I never thought I would yearn for Ryanair - two years on LBA to DUB route and, from memory, no more than five noticeable delays and never a cancellation. I will be taking the train from now as currently experiencing yet another unexplained three hour delay. Crew illness is the usual excuse - no surprise working for this lot.

flyBe customer review :  26 July 2012 by Steve Portch    (UK)

Regular traveller on BHX-IOM route for over a year now and punctuality is a disgrace since they stopped basing the flight in the IOM. Almost always late both ways - an hour is the minimum on the 19.55 return and that's if things are running 'normally'. Communication with the paying customers when things go wrong is virtually non-existent - one captain did tell us that this is company policy! Also the cost of flight changes is nothing short of scandalous, when I wanted to change the return leg only, the charge was £50 more than the cost of the original return flight. The only saving grace is the flight attendants, always cheerful and polite even when faced with some pretty irate passengers. If any other carrier wants to run this route from BHX, LTN or EMA, I'll be first in the queue.

flyBe customer review :  16 July 2012 by G Player    (UK)

I fly most weeks from Manchester, UK to Brussels, Belgium, where the choice of carrier is somewhat limited. On my last three flights, I have had delays of 2 hours, 3 hours and 1.5 hours, all due to 'technical problems', one of which required a change of aircraft. In fact, I am astonished when they actually leave within 30 minutes of published time, maybe 1 flight in 6? Just a few weeks earlier, my outbound flight was delayed by 2 hours, and my return flight later that week by 18 hours (yes, it required an extra overnight stay!). Exchanging stories with other stranded passengers revealed that my experiences were far unique - on the same day that my outbound flight was delayed by two hours, the next outbound flight that same day also had a 2 hour delay for 'technical problems'. I have formally complained to Flybe (twice) but can get nothing more than an automated reply, promising a response in 28 days (they don't, of course!). Time to explore other options, I think.

flyBe customer review :  14 July 2012 by Paul Meads    (UK)

Always expect the unexpected, booked direct flights from BHX to GLA on consecutive days. On the way up went via Isle of Man and arrived 2.5 hours late and tonight we've been told were travelling via Aberdeen! If they don't know where their going what chance have we got? Hopefully get home today after the Magical Mystery Tour. And as usual no explanation or reasons given.

flyBe customer review :  10 July 2012 by Sande Hvide    (Germany)

DUS-SOU, SOU-DUS. No check-in terminal at DUS. Had to wait 30 minutes in line. Staff at ground was helpful, though. Absolutely no (free) service on board. The first flight was not on time. Didn't make it to the AVIS office at SOU during regular business hours and had to pay an after hours charge. There were check-in terminals at SOU and baggage drop-off took 2 minutes only - including waiting. Flight wasn't on time again. Again, no service during the flight. A Dash 8 was used in both cases which is also a limiting factor to satisfaction. Aircraft was relatively new, though. While FlyBe might a half decent choice on short-haul flights, I still wouldn't want to fly with them on trips lasting more than two hours.

flyBe customer review :  4 July 2012 by Julie Taylor    (UK)

Booked this morning for a flight from Leeds to Exeter. Printed it off, drove to airport (1hour) and told flight was cancelled! They must be the very worst airline for customer service and reliability. Go by rail! When you try to reclaim the cost, they have the audacity to tell you that they may take 28 days to return your money to you for a service which they never fulfilled. Outrageous.

flyBe customer review :  3 July 2012 by K White    (UK)

Paid £190 for a return flight Cardiff - Edinburgh. 29/06 - Cardiff to Edinburgh flight delayed over an hour. 01/07 - Edinburgh to Cardiff delayed over two hours. Kept waiting between gate and plane, then again when on plane. Staff arrived after 10 minutes with packs of canned fizzy drinks, a pretty trivial reason for keeping a bunch of tired passengers hanging around! Both delays blamed on late arrival of plane from Jersey.

flyBe customer review :  29 June 2012 by Paul Jones    (UK)

Astonishingly bad. Flew from Cardiff to Glasgow on Tuesday, flight delayed by an hour, went through boarding gate and all passengers then told the flight was cancelled and there were a few seats on the Edinburgh flight that they had delayed by an hour and a half. Service staff demonstrated no empathy and pointedly rude to stunned passengers. Arbitrary mechanism for selecting who to kick off the flight and no guarantee about who could travel the following day. Was due in at 9.40pm, bus got to Glasgow airport at 1am and all passengers had to wait ages in the rain for few taxis. Return flight was delayed by an hour and three quarters. This airline is diabolical.

flyBe customer review :  28 June 2012 by William Reay    (UK)

My wife and I flew from Luton to Jersey and back last week using Flybe for the first time, we were was very impressed with the polite and helpful staff both at check in and cabin staff also the punctual time of the flights. The aircraft a Dash 800 was very comfortable if a little noisy, but then it is a propeller driven aircraft.

flyBe customer review :  27 June 2012 by F Toney    (UK)

Monday 18 June Manchester to Southampton 1hr 45m late take off and the return flight next day 2 hours late taking off. Always same reason given, technical fault with the plane, so frustrating. I have travelled with flybe a few times in the past and have always been late taking off except on one occasion. If they brush up on their time keeping they would be a good airline to fly with as the cabin crew are generally pleasant and helpful.