flyBe Customer Reviews and flyBe Passenger Trip Reports

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Booked Aberdeen to Birmingham same day return, early flight out late afternoon back for bike show. Shortly after booking they changed our flights about 2 hours later, outbound flight was an hour late in leaving and the return flight almost 3 hours late. 2 people managed to get on plane that cabin staff were not aware of so their baggage had to be removed and identified. Customer service is not in their vocabulary.

Return flights Newcastle-Belfast City-Newcastle. Both flights on time and very good all-round service from the cabin crew who went out of their way to be friendly and helpful. Both flights could not be faulted.

OK - I get the way low cost airlines work, but their petty rules are frustrating. I flew CDG to MAN. I was booked on the 4pm flight but managed to get to CDG early in the morning. I knew their were earlier flights so enquired at the service desk if I could get an earlier flight. There were available seats but I would have to pay an additional 280 Euros. It seems odd that they were prepared to let seats go empty. The flight itself was fine, crew friendly. Flight departed on time and arrived early.

Flew Paris - Birmingham return. Flight out no problem - only check in baggage that wasn't weighed. On return, at Birmingham when my check in baggage was weighed I was told it was 4kg over and it would cost me £55 to check it in! This was news to me as I had not seen the excess baggage charges anywhere on their website and had not been charged on the outward flight. When I expressed my horror, the check in attendant told me I had insulted her and she was denying me boarding. I was then told I would be put on the next flight - for which I would have to pay and I would still have to pay for my excess baggage! Customer Services, eventually, after a considerable amount of time managed to unravel it, I left my excess baggage at the airport and they allowed me to board. On return home I rechecked the website for the excess baggage cost information and was unable to find reference to the cost they quoted. FlyBe Customer Services, and their website are a disaster - zero transparency, zero consistency, zero reactivity.

Terrible Airline. We flew around our destination for an hour, then were told going back to London. Most of the passengers got hotel vouchers, but for some reason, I didn't. On asking the slightly unhelpful LGW staff, got told "you're on the next available flight" (the next day) and they left it at that, even after the person next to me, and the person behind me got hotel vouchers. Never using them again.

In all the times I've ever flown with them (which unfortunately has been quite a lot) the flight has only ever left on time twice. Constant delays are unacceptable. I fly from Exeter and the security queues are also abysmally slow. Prices are severely inflated and the planes themselves uncomfortable. The website is as good as useless. I now make an extra one hours drive up to Bristol to fly with Easyjet.

Exeter to Manchester. I am giving up on them and going to take the train from now on. The flights are late so often that it is difficult to plan appropriately.

Am thoroughly fed up with Flybe customer services. My wife and I checked into the Flybe desk at Faro on the 29th September for the return trip to Exeter. Despite the fact that we had pre-booked our seats paying the New Economy Flight tariff, we were told the aircraft was too full to allow us to sit together. I complained to Flybe customer services yet I have not even received the courtesy of an acknowledgement. Both outbound and inbound flights were also an hour late on departure.

Domestic routes in Finland: Reliably delayed every time. Cramped planes. No service on board. Understaffed. Very expensive (for example, Helsinki-Turku 35 min return is almost €400, marginally less than Helsinki - New York return). I do not fly with them unless somebody else pays and there is absolutely no other option. The collaboration with Finnair has created a monopoly on certain routes and opened a possibility for customer exploitation.

Recently flew from Dublin to Southampton. Due to bad weather the flight was cancelled. With the best of humour and the least fuss we were booked on the next available flight and shuttled to a hotel. Even when we accidentally paid for new flights the customer service team rectified our own error straight away. I am delighted that the process wasn't made painful and that any problems were resolved straight away. Excellent customer care!

Flying from Southampton to Glasgow. Ticket not all that cheap and much more expensive than when they used to compete with BA on this route. Problems at both Glasgow and Southampton airports meant long delay. I asked if they would consider switching us to the earlier flight which was on time (or at least not that delayed) and was told that Flybe were not issuing and transfers (paid or otherwise) because they were 'too busy'. Thank you Flybe. As soon as a viable alternative becomes available I will switch my loyalty.

Edinburgh - Birmingham evening flight cancelled twice on last 2 bookings! The last two times I have booked the 18.35 Edinburgh to Birmingham flight it has been cancelled less than 2 weeks after booking and I have had to cancel meetings/book a hotel. My next flight is not until 10th December, so how do they know they're going to have to cancel it this early? I feel they're taking money under false pretences - selling the seats at a premium price then shunting the customers on to a cheaper and less convenient flight.

Have used Flybe several times recently, from Isle of Man to London Gatwick. Flights on time and crew very. Just one observation though, the aircraft were dirty inside and out. I realise that these aircraft have quick turn around times, however at some point cleaning must be important. The windows on each of the flights taken were smeared with greasy head prints and hand prints!

Trip Rating : 0/10

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Economy