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FLYBE customer review :  9 January 2010 by B Groves   (Guernsey)

Passenger care zero. Flight to Gatwick, unable to land, return Guernsey where flight immediately cancelled, ie. you are now on your own. Return duty frees, collect luggage, and re-book - four days before Xmas! Re-book where? No reason given for cancellation or failure to enter hold at Gatwick which re-opened 15 mins later. Missed your Xmas flight connection? Tough, not Flybe's problem. Elderly, infirm? Not Flybe's problem. Then advised that the total amount paid (not cheap!) is NON-REFUNDABLE plus an admin fee of £25 per passenger per sector will be charged for re-imbursement of taxes and charges. A rubbish airline - never again.

FLYBE customer review :  31 December 2009 by S Trimmer   (UK)

Manchester to Paris CDG return in December 09. Flights on time and crew were good. Other than that it was not a pleasant experience - our seats were expensive (booked last minute due to Eurostar fiasco), food awful, previous passenger rubbish still in seat pocket, FlyBe staff at CDG airport not at all helpful when there was a screw-up with our booking. Aircraft was the noisiest I've ever been on. For budget airlines I would rate them below Easyjet but above RyanAir.

FLYBE customer review :  29 December 2009 by Z Browne   (UK)

I flew with them from Gatwick on 24 Dec 2009 to Leeds Bradford, and from Leeds Bradford to Gatwick on 27 Dec 2009. Both times the flight was delayed by more than five hours and the staff were surly and unhelpful. Flybe should be ashamed of themselves, but I get the impression they couldn't care less about their passengers.

FLYBE customer review :  26 December 2009 by I Lucito   (Italy)

Manchester to Milan-Malpensa return. We’ve been waiting for 5 hours in the airport lounge, without any information about the flight except for the flight information screen saying “gate opens in 5 mins”. Eventually called to the gate we got there and the men at the desk informed us our flight was “cancelled due to adverse weather conditions in Malpensa” (being later told that flights in Malpensa were landing and departing on time). Got a reservation for another flight due to take off next day at 9-30am but lost our booked seat (which we paid for in advance) and spent the night in a hotel. Next morning we checked in at 7AM and got several problems with documents and luggage - only one staff at the desk with a pen to tick off names from a paper list. We were given a handwritten boarding card then waited until 9AM to have further indication about our flight and then asked the customer service – being told to reach gate n.53 Arrived at the gate we told the staff there was no sign of information on the screen and the girl picked up the phone announcing a “final call” for our flight. Once boarded we had to wait at least 2 hours on the plane before departing – an inconvenience apparently caused by some “confusion” with luggage loading. We eventually got home but legend has it that our flight was cancelled due to a lack of FlyBe staff and crew “disguised” as “adverse weather conditions”.

FLYBE customer review :  24 December 2009 by K Clark   (UK)

Flybe may be cheap but not too cheerful when it all goes wrong and your flight is cancelled. The staff at Southampton are so unhelpful and make no endeavour to tell passenger quickly about rebooking or that you would be better of taking the train and giving up trying to fly with them. In the last two weeks the three flights I have booked with them have not flown and have had to pay out over £200 of my own money to get me to my end destination.

FLYBE customer review :  24 December 2009 by Philip Baker   (UK)

Booked on the 10.15am flight to Milan as part of a 5 day package holiday with Shearings Travel. Waited all day, with the flight being delayed hour by hour. Nobody from Flybe would give us any information as to what was the problem, there was no person on the desk in the departure lounge, and all we had was a phone to ring them. Everyone who rang them got a conflicting answer. After a while they took this off the hook due to the number of passengers frantic to find out what was happening! In the end a delegation went back through immigration back down to the main concourse to their information desk. There we asked to speak to someone in authority, a guy came out to speak to us, but was reluctant to give us his name. We were chastised for coming back down and bothering them, and he could or would not tell us what was happening, or if we were flying that day! We asked if someone could find out some information, and then come up to the departure lounge to explain to 75 passengers what the score was. This they point-blank refused to do. At 9pm just before Birmingham Airport closed, a tannoy message told us the flight was cancelled. As they could not offer us another flight until Christmas Eve from another airport, we had to cancel our holiday! We are now spending Christmas at home without our family. Flybe staff were totally uninterested in the passengers dilemma, even though some of the security staff at the airport were appalled at our treatment.

FLYBE customer review :  16 December 2009 by Dave Jaros   (Czech Republic)

Southampton to Manchester return. Booked on the last evening service, checked on-line day before for both legs. Arriving to SOU some 1.5 hrs in advance though. At the security being told that my flight has been cancelled and pushed to the previous flight (with a Flybe staff comment "where have you been" ?) No text message, e-mail or phone cal, nor PA announcement at the airport about cancellation (although this was a turnover flight from MAN cancelled first)! Managed to MAN then, but next day all 4 services from this airport were cancelled on last minute notice (on the airport) due to fog (however many other planes landed and departed this airport). Expecting that I asked staff for rebooking on the next day, being told some 20 seats are left and to wait until cancellation announcement. Afterwards, being just first in line, there were hence no more seats on this only service and to move to another desk for hotel! Being bussed to hotel for overnight and told next day no supplement flights for these 200 or so stranded pax will be provided, forced to take train and waiting for money refund. Absolutely unprofessional attitude and wonder how Flybe can run UK services with planes unable to cope with usual local conditions (other airlines departed and landed in the mist). Spoiled day trip and half of the weekend.

FLYBE customer review :  8 December 2009 by B Ram   (Isle of Man)

I really do not like Flybe but am forced on occasions to use it as part of my company business - if possible I take the boat. I have to pre book luggage in case I have to bring returns back, but often I travel with no more than hand luggage. I never buy anything on the plane even though I am on expenses. In the good old days I could catch an earlier flight with little or no fuss if I finished early. Flybe seem to do everything possible not to give customer service. I understand that the pre booking of baggage and other ancillary charges are what keeps their bottom line out of the red - but it really is an awful service.

FLYBE customer review :  15 November 2009 by R Schlagboehmer   (Germany)

Gatwick to Dusseldorf. The incoming aircraft had developed a technical fault which could not be fixed on stand. Problem was the complete absence of customer service. All Flybe staff went into hiding. We were told to go to the service desk in the departure lounge to get a meal voucher. No Flybe staff there. Staff at departure gate were not Flybe and couldn’t get hold of information from Flybe. Flight then diverted to Cologne and bussed to Dusseldorf. 4 hours late overall. Flybe at Gatwick had cancelled a flight to Leeds and several other BE flights were delayed (eg. Aberdeen). Departure hall full with unhappy Flybe customers.

FLYBE customer review :  15 November 2009 by D Bryant   (UK)

Beware that flyBe has the lowest hand luggage measurements of any airline- the case I use was accepted on the flight out but rejected on the inbound flight which cost a lot of money.

FLYBE customer review :  15 November 2009 by S Monks   (Jersey)

Jersey to Doncaster and there were problems with computers and internet. I wasn't able to check in online so went to the airport where the self service check in machines were closed off. Apparently FlyBe also had problems with the computer systems. They checked me in and when we boarded the flight the captain commented on the computer problems. So far so good. 0th November I was returning to Jersey, went to the self service check in machine as I didn't have access to the internet. The terminal told me there was a problem and printed out a slip which I had to take to the check in desk where I was told that I was a 'no show' on the Jersey Doncaster leg so the system cancelled my return flight. Fortunately I hadn't thrown away my outward boarding pass so could prove that I was indeed a 'show'. The flight wasn't full so I was able to be re-booked but I felt for anyone on a full flight who probably had problems returning home. Locally FlyBe is known as 'FlyMaybe'.