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flyBe Customer Reviews and flyBe Passenger Trip Reports



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flyBe Customer review :  2 October 2013 by G Thirlby    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having never flown Flybe before I was interested in what they had to offer. I flew Southampton - Guernsey return. The Flybe automated check-in at Southampton was quick, simple and straight forward to use with a member of staff on hand to help. The flight was a 30 minute duration so had no problems with comfort, legroom was ample and the aircraft clean. The cabin staff were pleasant. On my experience of these two flights I would fly them again.



flyBe Customer review :  1 October 2013 by Kerry Owens    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently used Flybe to go from Manchester to Belfast, Belfast to Edinburgh return and the Belfast to Manchester. After reading many dreadful reviews I was not looking forward to flying with them. What a pleasant surprise - all 4 flights I was on were on time, crew friendly and fun, aircraft clean and comfortable for the short flights and overall a great experience and more than reasonably priced. Highly recommend them and would not think twice about using them again in the future.



flyBe Customer review :  23 September 2013 by Mark Kelly    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly from Manchester or East Mids return to Belfast every Friday and Sunday using either FlyBe or EZY. Generally one leg is with FlyBe and some times both. I've done this for 7 years and in the last 12 months I cannot remember the last on time FlyBe flight I've had. Flights delayed, shockingly poor or non existent customer services. No announcements or expectations set. Woolly or nonsense apologies / explanations from the flight crew. The whole operation, from staff attire, attitude, shoddy customer services and untidy cabins, paints a sorry picture. Deteriorating service from what used to be a quality airline where I didn't mind paying the extra, once upon a time.



flyBe Customer review :  23 September 2013 by Mike Jacques    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Newcastle to Belfast. No problems whatsoever with an on time departure and early arrival. The flight attendants as always on FlyBe were friendly and very attentive. Faultless throughout.



flyBe Customer review :  23 September 2013 by J Hunt    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Birmingham to Jersey. 45 min delay going out but were not told about this delay. They had all the passengers at the gate waiting to board, the info. board said boarding in 5 mins. This went on for over 30 mins. On return trip from Jersey, 5 mins before we were due to board, info board informed us that the flight was delayed by over an hour. Emailed CEO next day, who gave a prompt reply but it was the usual spiel "technical difficulties" had caused the delays. Spent more time in airports than actually in the air.



flyBe Customer review :  23 September 2013 by J Willmer    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from IOM to Palma Majorca return, this was a charter Bombadier Q400 aircraft, cabin crew were very good both outward and inward journey. However on the inward journey cabin stewardess said the were not allowed to bring equipment for credit card transactions even though they had requested it but were refused. This resulted in people only buying drinks, food etc in Sterling which caused great inconvenience. I was not impressed with this type of aircraft being used for this length of journey.



flyBe Customer review :  17 September 2013 by Simon Lewis    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Amsterdam. Cancelled - Aircraft went "tech" it happens. It's what happens next that defines the airline. My flight should have left at 07.05. It's now 10.56 and I've just had my flight rescheduling arrangements agreed. One desk for an entire flight meant that I was queuing for 80 minutes to get an alternative route arranged. Meanwhile the alternative KLM flight has been called and gone. FlyBe have a passenger charter that claims their staff will inform you of the various options available to you to fill in your time. I actually had to go to the information desk and ask them for information and the best I got was "the business centre might have an WiFi I can log in to," Complacent, incompetence and no cheaper than a charter" less FlyBe more WhyBe?



flyBe Customer review :  13 September 2013 by K Alexander    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IOM-MAN and return. Flights on both legs on time. Rather too many announcements on a 30 min flight and I do wish they would stop pushing the fragrance/small gift scenario - virtually nobody bothers with it on a such a short flight. I have experienced problems with Flybe in the past but recently they have been just fine.



flyBe Customer review :  12 September 2013 by L Kristiansen    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took the 16.45 flight from Southampton to Edinburgh at a full fare of a little short of 300 (one-way). Hardly low-cost. Arrived at the airport, after having checked in online, I attempted to drop my bag off when an employee came up to me and said the flight was over booked and would I mind standing behind a queue and get rebooked. I refused as I had a boarding pass. This flight was not overbooked, the company had changed the aircraft from an Embraer to a Dash. Cost cutting gone mad. No ice on flights, no spoons to eat porridge, no staff at the laughingly referred to Executive Lounges which are tatty and dirty due to no staff. The lounge at Southampton (situated just near the gents toilet, I only wish I was joking) resembles a Waiting room with a few bottles of cheap plonk thrown in and there is never any seats free in Southampton. Today I spent 10 minutes cleaning up the lounge in Edinburgh airport. Broken coffee machines (at least a week as it was broken last Tuesday) and a jar of Nescafe to satisfy people who have paid hundreds of pounds to go premium economy. I have planes cancelled on me at the last minute only to have the later flight half full. The costs cuts are directly impacting the customer and if FlyBe thinks all of these things pass unnoticed they are extremely naive. High costs with poor service explains why people are choosing alternatives if they can. At least with Ryanair you get the low prices to match the service.



flyBe Customer review :  6 September 2013 by R Anderson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Newquay to Gatwick. Check-in lack of smiles, the two staff members looked bored. Cabin crew friendly and efficient. No credit card machine or ice and lemons loaded on this flight. It would have been have nice to have had ice and lemon in a gin and tonic that cost over 5.



flyBe Customer review :  5 September 2013 by G Sargeant    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have travelled several times to Dublin, Edinburgh, Spain and Manchester. Each time the plane was on time and the staff very helpful. Exeter airport I give the highest rating for their efficiency and friendly approach to each customer.



flyBe Customer review :  3 September 2013 by Josh Ryan    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was the first time I had flown with Flybe and was delayed, travelling between Belfast City and Manchester. The web statistics state that the flight landed 3 hours and 5 minutes delayed, but Flybe state that the flight landed 5 minutes within the 3 hours, counting from the time the plane hit the runway.



flyBe Customer review :  30 August 2013 by Jordan Morgan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have recently flown from Manchester to Jersey (MAN-JER), Manchester to Southampton (MAN-SOU) and Southampton to Manchester (SOU-MAN) with Flybe. All the flights were on time, no delays. Outstanding cabin crew who were extremely friendly, kind and really went out of their way to make you feel comfortable. Fantastic service and would certainly travel with Flybe again!



flyBe Customer review :  21 August 2013 by Ivan Dzhur    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights were operated by Loganair. From EDI to KOI on July 11th, and KOI to ABZ on July 18th. All flights on-time, refurbished cabin and seats on Saab340. Kind cabin crew and fast delivery of checked-in baggage on arrival. Tickets always over-priced but that's due to the monopoly Flybe has over Northern Isles routes.





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