FLYBE   Customer Reviews and Passenger Trip Reports

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FLYBE customer review :  9 February 2010 by Ian Smart   (UK)

Manchester to Edinburgh on 3rd February, 5pm flight cancelled, but wasn't told until 19:45, collected bagage that I had checked in from departure gate. Was told to go to customer service desk where I would receive a rescheduled ticket for the next day. Whilst in the queue, flybe rep rallied all people on Edinburgh flight saying we would be put on the rescheduled flight at 2055 - only to be told that flight was delayed till 2240 boarding. I was okay with this until 2300 was told flight was cancelled again! Again visited helpdesk where I was told that we would have to pay for hotel & send receipt onto flybe claims. By this time it was midnight,a nd there were no hotel room availability anywhere near airport in Manchester. Had to end up sleeping on airport floor - not very impressed.

FLYBE customer review :  8 February 2010 by L Schanze   (UK)

SOU-FRA. Check-in in Southampton took less than 5 minutes, same for security check. Great airport to fly from. Flybe use a Q400 propeller plane for the flight. Crew friendly, generally a pleasant flight. My only minus is that I find the Q400 rather noisy.

FLYBE customer review :  26 January 2010 by Geoffrey McNab   (UK)

It was a bit of a surprise to go through the departure gate at Gatwick Airport and find an aeroplane with propellors operating the flybe flight to Belfast! Instead of the Embraer jet was a small Bombardier Dash 8-400 normally used on shorter routes to and from Belfast. The two crew were cheery and efficient. Being a smaller plane service was quick. It was a joy to be able to sit and read the newspaper without the constant sales pitch of another low cost operator whose relentless jingles can be quite irritating. Despite being a propeller aircraft the journey was smooth.

FLYBE customer review :  23 January 2010 by M West   (UK)

Channel Isles to Bristol return. Return flight cancelled due to fog. Flight information boards rolled over 'more info in 30 mins'. To be fair, they did update this until the point where they called everyone to the gate for refreshment vouchers, before advising that the flight was cancelled. Returned to Servisair desk where staff did their best in re booking, and in some cases, booking hotels for overnights. There were no charges for these services. On returning home and to Flybe desk, dismissive staff told me I would 'have' to email Flybe for letter in order to claim other expenses on my insurance. (this is contrary to what I was told in Bristol - that the letter would be issued at my departure airport).

FLYBE customer review :  23 January 2010 by S Field   (UK)

Birmingham - Dusseldorf return. On arrival at Dusseldorf Airport to return home, we found the return flight was rescheduled to the following day due to the Airport being under a foot of snow. Chaos in the Terminal, and one person at one desk responsible for a large number of Airlines, including Flybe. No assistance given in finding accomodation or similar, so we went back to into the city and found a hotel for the night. Flight departed as informed the following afternoon. Upon our return, I sent a letter and asked for refund of Bed/Breakfast/Airport Transport/Phonecalls, and Flybe obliged, with apologetic response. All in all, the experience on board and from their Customer Relations was excellent.

FLYBE customer review :  21 January 2010 by Lisa Connolly   (UK)

My flight to Jersey was cancelled due to snow. Obviously this was out of Flybe's control and they rebooked me onto another flight which was delayed several times and finally resulted in a total delay for that flight of 5 hours. During the 5 hours delay airside at Gatwick and the 4 hours spent landside waiting to see if the next flight would be cancelled, no-one was available to provide information. Due to other cancellations at Gatwick it was impossible to get near the airside Swissport desk (agents of Flybe). There was a complete lack of communication from Flybe which left us very frustrated. I had paid for extra leg room seats but on boarding the plane realised that the seats I had been provided were standard and not what I had paid for. On my return journey I attended the Flybe customer service desk at Jersey airport to seek a refund for the extra leg room seats I had not received only to be told that I had to write to the refunds department. As i had to pay to check a bag in I asked that this charged be waived instead of seeking a refund on the seats but again was told in a rather rude manner that this was not possible. I find it unacceptable that the customer service desk could refund me for a service I had paid for but had not received. I believe that they ask customers to write to claiIm money that belongs in the hope that they won't actually bother. I found the majority of flybe staff and some of their policy's most unhelpful.

FLYBE customer review :  19 January 2010 by Alison Birch   (UK)

BHX-EDI-BHX. Outbound, no queue to check in, flight departed on time, plane only half full so plenty of room, however it was freezing cold in the cabin. Inbound, no queue to check in, flight on time, however the plane was tiny and full, so very cramped. The overhead lockers weren't deep enough to stow in-flight bags. The planes were clean and staff seemed friendly. I cant comment on the refreshments as I considered them too expensive to purchase. My biggest cause of dissatisfaction and this seems to apply to all so called budget airlines is that the initial price advertised bears no resemblance to the price you pay due to all the add on charges. The advertised price for my flight was £64 return. This turned out to be £175 by the time all the extra charges were added in.

FLYBE customer review :  17 January 2010 by M Clancy   (UK)

Flew today Birmingham - Edinburgh and both flights were on time and it was a Friday! Not to be outdone, Flybe customer services intervened to restore their reputation. The 15.00 Edinburgh to Birmingham flight was delayed by almost 3 hours with technical problems. Their 16.50 Edinburgh to Birmingham was on time, it was a 100 seater Embraer Jet and it was half empty. Surely they would transfer their delayed passengers onto that flight and reduce the impact of their delay? Not a bit of it, this is Flybe customer service! They refused leaving most of their delayed passengers further delayed and angry.

FLYBE customer review :  9 January 2010 by B Groves   (Guernsey)

Passenger care zero. Flight to Gatwick, unable to land, return Guernsey where flight immediately cancelled, ie. you are now on your own. Return duty frees, collect luggage, and re-book - four days before Xmas! Re-book where? No reason given for cancellation or failure to enter hold at Gatwick which re-opened 15 mins later. Missed your Xmas flight connection? Tough, not Flybe's problem. Elderly, infirm? Not Flybe's problem. Then advised that the total amount paid (not cheap!) is NON-REFUNDABLE plus an admin fee of £25 per passenger per sector will be charged for re-imbursement of taxes and charges. A rubbish airline - never again.

FLYBE customer review :  31 December 2009 by S Trimmer   (UK)

Manchester to Paris CDG return in December 09. Flights on time and crew were good. Other than that it was not a pleasant experience - our seats were expensive (booked last minute due to Eurostar fiasco), food awful, previous passenger rubbish still in seat pocket, FlyBe staff at CDG airport not at all helpful when there was a screw-up with our booking. Aircraft was the noisiest I've ever been on. For budget airlines I would rate them below Easyjet but above RyanAir.

FLYBE customer review :  29 December 2009 by Z Browne   (UK)

I flew with them from Gatwick on 24 Dec 2009 to Leeds Bradford, and from Leeds Bradford to Gatwick on 27 Dec 2009. Both times the flight was delayed by more than five hours and the staff were surly and unhelpful. Flybe should be ashamed of themselves, but I get the impression they couldn't care less about their passengers.

FLYBE customer review :  26 December 2009 by I Lucito   (Italy)

Manchester to Milan-Malpensa return. We’ve been waiting for 5 hours in the airport lounge, without any information about the flight except for the flight information screen saying “gate opens in 5 mins”. Eventually called to the gate we got there and the men at the desk informed us our flight was “cancelled due to adverse weather conditions in Malpensa” (being later told that flights in Malpensa were landing and departing on time). Got a reservation for another flight due to take off next day at 9-30am but lost our booked seat (which we paid for in advance) and spent the night in a hotel. Next morning we checked in at 7AM and got several problems with documents and luggage - only one staff at the desk with a pen to tick off names from a paper list. We were given a handwritten boarding card then waited until 9AM to have further indication about our flight and then asked the customer service – being told to reach gate n.53 Arrived at the gate we told the staff there was no sign of information on the screen and the girl picked up the phone announcing a “final call” for our flight. Once boarded we had to wait at least 2 hours on the plane before departing – an inconvenience apparently caused by some “confusion” with luggage loading. We eventually got home but legend has it that our flight was cancelled due to a lack of FlyBe staff and crew “disguised” as “adverse weather conditions”.

FLYBE customer review :  24 December 2009 by K Clark   (UK)

Flybe may be cheap but not too cheerful when it all goes wrong and your flight is cancelled. The staff at Southampton are so unhelpful and make no endeavour to tell passenger quickly about rebooking or that you would be better of taking the train and giving up trying to fly with them. In the last two weeks the three flights I have booked with them have not flown and have had to pay out over £200 of my own money to get me to my end destination.

FLYBE customer review :  24 December 2009 by Philip Baker   (UK)

Booked on the 10.15am flight to Milan as part of a 5 day package holiday with Shearings Travel. Waited all day, with the flight being delayed hour by hour. Nobody from Flybe would give us any information as to what was the problem, there was no person on the desk in the departure lounge, and all we had was a phone to ring them. Everyone who rang them got a conflicting answer. After a while they took this off the hook due to the number of passengers frantic to find out what was happening! In the end a delegation went back through immigration back down to the main concourse to their information desk. There we asked to speak to someone in authority, a guy came out to speak to us, but was reluctant to give us his name. We were chastised for coming back down and bothering them, and he could or would not tell us what was happening, or if we were flying that day! We asked if someone could find out some information, and then come up to the departure lounge to explain to 75 passengers what the score was. This they point-blank refused to do. At 9pm just before Birmingham Airport closed, a tannoy message told us the flight was cancelled. As they could not offer us another flight until Christmas Eve from another airport, we had to cancel our holiday! We are now spending Christmas at home without our family. Flybe staff were totally uninterested in the passengers dilemma, even though some of the security staff at the airport were appalled at our treatment.