flyBe Customer Reviews and flyBe Passenger Trip Reports   flyBe   407 reviews a 3-Star low-cost Airline   Add your flyBe Review   flyBe detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

flyBe customer review :  19 July 2010 by T Hall   (UK)

Manchester to La Rochelle. Flight 20 mins late departing, then 30 minutes into flight had to return to Manchester as plane developed a technical fault. In Manchester given refreshment voucher for £3.50 - despite FlyBe offering their onboard meal deal for £6.00! Replacement plane found and we got away about 2pm (original flight departure 10.10am). Return journey even worse - flight delayed 2 hours due to plane developing technical fault earlier in day and replacement having to be brought in. This is not an airline I will use again nor would I recommend it to anyone.

flyBe customer review :  18 July 2010 by Simon Smith   (UK)

LGW to IoM and back, flights on time. Checked in on line. Service functional, lacked any charisma but staff just got on with it. Nothing to complain about although fares a bit on the high side.

flyBe customer review :  5 July 2010 by Paul Shaw   (UK)

LGW-IOM-LGW flights on time. Boarding quick and efficient and plenty of legroom in the Q400 . No prolonged announcements from the cabin crew about items for sale - they said it once and got on with it - announcements from flight deck were informative.

flyBe customer review :  1 July 2010 by John Wade   (Isle of Man)

This airline is a total disgrace - the dimensions of their permitted onboard bagage is less than other airlines including BA, Easyjet and Ryanair. Flybe dimensions are 50x35x23 cm whereas the other ailines permit 56x45x25 cm which is 2.5" less in length - resulting in huge additional costs because the onboard bag would have to be checked in and at the airport the phenomenal charge is £28 per bag plus approx £13.50 per kilo! On trip satisfaction the lowest score of 0 is not low enough - personally I would give them a huge minus score! Furthermore on the Isle of Man, Flybe are the only airline serving the Island to the major UK airports - in future I am considering taking my car across and driving to the UK airport for any personal or business related onward travel.

flyBe customer review :  30 June 2010 by O Evans   (UK)

DUB-SOU not impressed! Flight from DUB delayed due to operational reasons, but even the ground staff at Dublin didn't know it was delayed we had to tell them the screens had changed! Waited and waited and waited no news, staff at the gate left and no information given. After travelling for over 36 hours from Canada all I wanted was to get home, aircraft eventually arrived and told boarding would start in 10mins - 35mins later we where still sat there. Arrival at SOU there was no one from Servisair to meet us so they held us on the aircraft for 20mins in 30degree heat, bags took ages to come through.

flyBe customer review :  29 June 2010 by Phil Carter   (UK)

Southampton to La Rochelle, then Avignon to Southampton. Flight fine, cabin crew pleasant and friendly. Outbound flight delayed as they had to change aircraft at the last minute. Gripe, I was asked to put my hand luggage in the metal frame to prove it was small enough to go as hand luggage, no problem with that as I knew it would fit easily and be ok. What got me was that people were checking in with much larger, heavier bags than mine and were not being asked to prove they were ok. Seemed like it depended on what mood the check in person was as to whether you had to prove your case conformed to Flybe size! At Avignon anything and everything went regarding hand luggage - some people took on three items of hand luggage, some very large items which then caused a problem being found a home in the cabin, weight and size were totally ignored. What is the point of having rules if, as in Southampton, it appears to be based on the whim of the check in staff whether your hand luggage has to fit the criteria or as in Avignon - no one cares at all! It's not fair on those who comply or get fined for being a kilo over weight while others swan through with outsized and over weight luggage.

flyBe customer review :  25 June 2010 by P Cartmell   (UK)

Beware the £10 cashback offer on Flybe flights that can cost you £14.95 per month forever! If you accept it, you are also accepting trial membership of Rewards First, a discount shopping site and after one month they will charge your card £14.95 per month until you stop your membership. The charge was referred to on line 23 of 28 of my welcome e-mail, which I treated as junk and did not read properly. Also the cashback is not automatic, you have to claim it. It's not actually a scam, but an easy trap to fall in to if, like me, you don't scrutinise every line of every e-mail you receive.

flyBe customer review :  23 June 2010 by David Stevens   (UK)

I agree with subsequent posts to my own below. In our case we were booked from Edinburgh to Southampton by Celebrity Cruises. Being a cruise you inevitably have a fair amount of luggage. Celebrity apparently made a block booking which means that you cannot purchase additional luggage or book your seats. When checking in at Edinburgh Flybe have to abide by industry standards for carry on luggage but then appear to exploit you on the return trip because they have a monopoly at Southampton. However we did notice that other people were being allowed through with exactly the same cases that we had to check in. It appears that a number of factors are affecting your treatment by them adding to the unfairness of the treartment. Bottom line is that I will simply never use them again on this route and will insist on being booked on alternative carriers via other airports.

flyBe customer review :  23 June 2010 by R Wieland   (Hong Kong)

Manchester to Frankfurt on Q400, only about 25 pax on board, so room to spread out. Flight on time and crew friendly. Booked as a BA codeshare, check-in staff had to consult colleague on how much to charge for carry-on and checked-in luggage. Turns out, if you have a BA ticket, one bag per person is free to check in. At gate, asked about our standard sized roll-aboard with the response being "No Problem". One fit under the seat and the other fit in the overhead locker. Since booking was on BA, got One World points, and was able to use the BA lounge. I would certainly use them again, but reading the reviews below, perhaps not booking directly with them but through a codeshare partner?

flyBe customer review :  17 June 2010 by John Roberts   (UK)

Southampton to Jersey. My wife is 7 months pregnant and we obtained letter from NHS costing £16 to say she was fit to fly. Flybe did not even ask for this. They were more interested in charging us £72 to check in our hand baggage which they claimed was too large, despite the cases being used throughout the world on many small aeroplanes. They weighed less than 10kg each. Staff were unhelpful and caused distress to my heavily pregnant wife by deliberately making us wait for a supervisor for a second opinion almost making us to miss our flight. In the end we had to pay up otherwise the flight would have left without us. Will drive to Gatwick next time and use BA. Cost differential is negligible for us.

flyBe customer review :  16 June 2010 by R Clements   (UK)

Used Manston, which compared to my usual Gatwick or Heathrow is a joy. It is small, probably akin to air travel in years gone by, but relatively hassle free (apart from the usual security checks), with easy parking directly outside and easy travel without worry of M25 delays. I was initially irritated by the rack up of charges when booking. My £5 return flight in fact, without bags, amounted to £130 - why can't flyBe just advertise honestly. This apart, my Flybe experience was very good. The cabin was clean and comfortable with leather seats and decent legroom, crew friendly and pleasant. I was impressed by the prices for nice coffee, and good quality sandwiches on board. Lunch deal - coffee, sandwich and chocolate bar - £6, or coffee and muffin £3.50.

flyBe customer review :  13 June 2010 by David Stevens   (UK)

Accepted standard carry on case on outward bound flight (Edinburgh to Southampton) but then charged £120.00 by being forced to check the same case in on return flight by rude check-in staff. They also play some kind of stupid game involving splitting up travel partners for absolutely no reason. A real shame that their Southampton staff choose to screw about with their customers like this. In the future will avoid this carrier like the plague!