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flyBe customer review :  16 May 2012 by Adrian J Bailey    (UK)

Flew from Belfast City to London Gatwick, used self service check-in and only had cabin baggage, security very fast, flights departed and arrived early. Onboard the E195, very clean cabin, sufficient legroom for flight, 3 female cabin crew immaculate and gave excellent and efficient service without any hard sell despite a full flight.

flyBe customer review :  16 May 2012 by D Glasgow    (UK)

Afraid its the cabin luggage scam complaint again. I booked through Last Minute, which detailed the IATA standard sizes, on the booking confirmation. I always use a cabin Max bag which matches these exactly. When checking in I discovered that Flybe have a much smaller allowance. They don't say or admit that unless forced to. I saw 7 or 8 other passengers fleeced in the same way. Cost me £40 extra. I don't buy the 'read the small print' excuse - I read the booking confirmation carefully. The only way to punish this kind of scam is to never fly FlyBe again. And I won't.

flyBe customer review :  15 May 2012 by C Adrian Hutton    (UK)

Flybe's ok when it works, but the Southampton-Manchester route seems to be plagued with problems, the latest being a two-hour delay last night. Similar delays have occurred on at least 50% of the times we have used the airline. And they have the effrontery to charge a large premium when you book your flight using their own credit card! They're almost in the Ryanair league when it comes to additional charges. I agree that the staff are as helpful as can be, but that doesn't make up for the deficiencies in the whole operation.

flyBe customer review :  9 May 2012 by Karen Whitaker    (UK)

Delayed over 3 hours from Manchester to Southampton and all we got was a £5 meal voucher, which bought a sandwich and not enough for a drink as well ! Eventually when we were on the plane not even a complimentary drink. Further flights were delayed whilst we were there and the Aberdeen flight got cancelled.

flyBe customer review :  9 May 2012 by C Waddell    (UK)

Was booked to travel Birmingham to Edinburgh then Edinburgh to Stornoway. Because it was cheaper to book this as two separate journeys rather than in one I did this. However the first leg was delayed by over an hour causing me to miss the connection. Saff at Flybe Edinburgh were marvellous. They provided dinner, bed and breakfast and the onward flight at no charge to my pocket. Service brilliant from Flybe (shame about the Quality Inn at the airport though).

flyBe customer review :  9 May 2012 by Barry Stocker    (UK)

For the past several months I have flown on a weekly basis from MAN to ABZ, no problems with the outgoing flights which are mostly on time but the incoming flights are rarely on time with delays of 2 hours not uncommon with the same old excuses "Technical issues". BMI have an earlier flight which leaves 50 minutes before the Flybe flight and this flight is mostly on time. I am changing to BMI for all future flights from ABZ and will not travel Flybe again as a matter of choice. It appears to me that Flybe have no regard for passengers from ABZ! I cannot fault Flybe cabin crew who are always courteous and friendly.

flyBe customer review :  2 May 2012 by Geoff Fox    (UK)

Flew Manchester to Hannover return on a new Embraer 175. Excellent flights, arriving early both ways, only took hand luggage and didn't pre-book seats to keep cost down.

flyBe customer review :  2 May 2012 by A Munro    (UK)

Have been flying Flybe on a regular basis for the past 2.5 years. Nothing wrong with the planes, generally leave on time, sometimes arrive early, cabin staff are friendly and the Rewards4all scheme is good. The one big criticism is that customer services are appalling, latest problem, changing an economy class flight cost £260, the online cost for the flight I wanted was £190, my next flight will be my last.

flyBe customer review :  28 April 2012 by K Cripps    (UK)

Flew Southampton to Faro on one on their Embraer 195's in April. Flight left on time and arrived early. I found the seats very comfortable with lots of leg room. No leg supports or under seat storage boxes to get in the way of stretching out. Flight crew were friendly and efficient and as the plane loaded and unloaded using both front and rear exits, everybody got in and out quickly. Plane seemed more prone to high winds than the smaller Boeing jets used by other low cost carriers but I'd take the leg room and pre-allocated seats anyway.

flyBe customer review :  24 April 2012 by Andrew McCormick    (UK)

Travelled to Birmingham on first flight of the day at 6.50. After reaching the gate at 6.30 they announced a delay due to a technical fault. They could not tell us what the problem was. After a lot of complaints the plane coming up from Birmingham was made to return but this was 3.5 late. When someone complained they were told to travel the day before! Tried to change to another flight, but the change was more expensive than making 2 new bookings. What a poor advert for an airline and poor staff at the gate.

flyBe customer review :  21 April 2012 by L Nevison    (UK)

Have taken the Cardiff-Glasgow flight a few times this year and every time the flight was delayed. Very disappointed that food and drink cost extra, also the booking process just keeps adding extras at every step.

flyBe customer review :  21 April 2012 by Richard Ashton    (UK)

Manchester to Southampton return. 30 min late from Manchester and 3 hrs late from Southampton, arrived home at 10pm. Suspect that our flight was cancelled as it was not full, and then 2 flights returned together on the same small noisy 'plane, and even that was delayed. No realistic communication or sincere apologies, other passengers said that this happens regularly. Thoroughly disgusted with aircraft, staff, and attitudes. I wish someone else flew this route rather than Flybe as I would rather drive.

flyBe customer review :  21 April 2012 by N Sutherland    (UK)

LGW-ABZ-LGW. Flights all on time on a modern Embraer. No problems on check-in and a decent (20kg) baggage allowance. Cabin Crew efficient but snacks and drinks were on the expensive side especially if there's several in your group. Departure Area in LGW used by Flybe is a gloomy dump marring an otherwise good service. Oddly on the return leg Flybe cancelled the noon flight and I was rescheduled to an early evening flight - no explanation given.

flyBe customer review :  21 April 2012 by J Milne    (UK)

BHD-MAN. Dash Q400 turboprop. Flight on-time, clean aircraft and excellent legroom for a short flight. Music was played during boarding process which is a nice touch. Cabin crew efficient and professional, but lacking friendliness. All in all a good flight with no problems and plenty of flights throughout the day to suit your needs, and allocated seating which is appreciated.

flyBe customer review :  16 April 2012 by Simon Middleton    (Hong Kong)

Paris CDG-Exeter return. Both flights on time. Plane in fine condition. FAs polite and efficient. I was very pleased with my flights and appreciated flying into Exeter rather than having to take the train from London. Far more comfortable and a speedier journey.

flyBe customer review :  13 April 2012 by A Redpath    (UK)

They may have some cheap flights but this is not a low cost airline. Regrettably its the only choice from Southampton to Belfast - the booking process hits you with extras at every step - transaction fees £8, credit card fees £5, £11 each way for a checked suitcase, £11 to book a seat. One feels gouged at the end of the process. Seats ok for these short flights but if I have other choices I avoid when I can.

flyBe customer review :  12 April 2012 by B Askins    (USA)

Our flight from Newcastle to Gatwick was cancelled so we had to travel by train to pick up our flight to Italy (resulting in a lot of additional expenses). We returned to Gatwick from Italy on April 9 and were informed that the 8pm flight back to Newcastle was delayed by 3hrs 45 mins. Flybe did give us vouchers for food and drink (which was good) but we had to get a taxi home at 2am (more additional expenses - we had expected to catch the metro).

flyBe customer review :  9 April 2012 by J Baker-Carr    (UK)

Due to leave Avignon for Southampton Airport on Tuesday, 3 April at 12:25pm. Turn up at 11am and the flight has been cancelled due to French air traffic controllers strike. Nothing whatsoever from Flybe, no email, no sms or phone call. Embarrassed but helpful French airport staff rebooked us onto flight for today (5 April) but only after nearly 26 mins of trying to get through on the Flybe phone number given. Extremely put out- just not acceptable on any level.

flyBe customer review :  3 April 2012 by N Ledwell    (Australia)

Edinburgh-Cardiff. Departed 5 minutes late and arrived on time. Dash 8 Q400 aircraft seemed tidy and well kept. Staff friendly and willing to assist. This is a short regional sector and met my expectations as to what is offered and how it's delivered.

flyBe customer review :  3 April 2012 by Anthony Murray    (UK)

As part of a group of 5, we had been held up by delays from Brighton to Gatwick and we were operating under the mistaken information that the flight was due to leave at 8.20pm, it wasn't, it was 8.05pm. A mad dash to the check-in desk who initially refused us access because the gate was closed, customer services rang the check-in desk who quickly processed our documents and told us to run to the gate. It was not their fault we had arrived late but they accommodated the situation.

flyBe customer review :  31 March 2012 by S Sharp    (UK)

As a regular user of FlyBe's services from Glasgow, Manchester, Southampton and Birmingham I would like to suggest a new name for the company: Fly Maybe. Here I am once again delayed on the 16.40 from Manchester to Glasgow with next information at 17.00. I foresee the flight being cancelled so that FlyBe can group all passengers together and send them home on the later flight, under the guise of "technical fault". In the last 8 weeks I have left Manchester airport on time once. Going forward I will drive to Manchester leaving FlyBe with even fewer passengers to worry about on this service.

flyBe customer review :  30 March 2012 by Tristan Blake    (Canada)

We flew from Manchester to Newquay, Cornwall. Departed on time from Manchester, and arrived at Newquay a few minutes ahead of schedule. I found the seating to be a tad bit lacking in leg room, but otherwise was a pleasant flight. Baggage was being delivered as we walked into the terminal. Would not hesitate to use them again for future flights while in the UK.

flyBe customer review :  23 March 2012 by Ian McFarlane    (UK)

Southampton to Edinburgh on 23rd March. Scheduled departure 16.40, we eventually started to board at 16.45, with no delay announced. After sitting on the tarmac for some time we eventually pushed back, it took another 15 mins to start the engines, still no announcement of delay. We eventually took off 45-50 mins late. The Dash8 Q400 turboprop was noisier than usual. Many passengers were not allowed to move from their allocated seats, even though the plane was only half full. All in all, I would not recommend them, and if there was an alternative on this route I’d use it.