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flyBe Customer Reviews and flyBe Passenger Trip Reports
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flyBe Customer review : 24 May 2013 by C Thomas (UK) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SOU-AMS and return next day. Should have known better than choose a lunchtime flight. The inevitable "next
information at..." message on the departures screen followed an Embraer bound for Malaga being unloaded after it
"went tech". Evidently our airplane went to them. Time passed, with "next information at..." moving back every
half hour. 5 voucher offered after an hour. Replacement Embraer arrived to get us away 2.5 hours late. Rest of
flight uneventful, and it made a nice change to be attached to an airbridge at AMS instead of waiting for the bus.
Next day it was a Q400 so back to the dreaded Gate D06. Boarded 15 minutes late. Captain announced further 20
minute delay due to single runway ops. Then the inevitable 20 minute taxi to 36L. Pleasant crew, Captain clearly
tried to expedite journey, but still 40 mins late arriving. Can't really grumble, only £215 return vs 400 on BA.
It is a little too much of a lottery though - particularly if you've a tight business agenda.
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flyBe Customer review : 21 May 2013 by K Odonnell (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We were flying Newcastle to Exeter at 10.25am, this flight was delayed by 2 hours and then cancelled. Our only
options were to get a refund or get a flight to Gatwick and a 4 hour coach journey to Exeter. The Gatwick flight
was delayed by over an hour and we had to fork out a lot of extra money due to this. I will never ever use them
again.
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flyBe Customer review : 20 May 2013 by S Mcleod (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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4 flights in 1 week (every one was late). Used Flybe to fly from Southampton to Aberdeen via Manchester. What can
I say. 4 flights and not one was on time. Poor service from cabin crew, dirty planes. The first plane that I was
on had to use the toilet. I was the first passenger to use the toilet and I was shocked at what I encountered. If
they cannot even be bothered to clean a toilet and change a sodden toilet roll then no way would I eat or drink
anything. All I can say is that the chance of me using Flybe again are almost nil. Found that the ground grew and
cabin crew all had the same attitude (did not seem to care about service in any way or form).
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flyBe Customer review : 9 May 2013 by Ian Campbell (Australia) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from Aberdeen to Sumburgh. Cargo door came open inflight so plane (Saab 340) diverted to Orkneys.
To give you an indication of how poor this airline is, I have now been sitting here in Kirkwall for 3 hours, and
they've only just made a definitive announcement about what might be happening re replacement aircraft etc.
Flybe staff on the ground - no information, and other airport staff are either non communicative or just
downright rude.
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flyBe Customer review : 2 May 2013 by E Kehoe (Ireland) |
| Rating : 6/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dublin-Exeter-Dublin. Dash 8 plane. Very loud if you happen to sit (e.g. row 10) near to the propeller. Noise reduced
once reached cruising altitude. Outbound flight was early. Inbound flight was 30 minutes late. Cabin crew very nice.
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flyBe Customer review : 29 April 2013 by M Knight (UK) |
| Rating : 0/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I fly from Manchester to Aberdeen at least once a month, and the flight has never been on time (as I write
this I'm in the Servis Air lounge in Aberdeen waiting to board another delayed flight BE1036). Flybe don't
have enough aircraft to cover contingencies, and I'm sorry but they are no longer cheap either, £482.00 is
what I paid to fly up yesterday (also delayed by 90 minutes). From now on will be using BMI, dread to think
how much of my time Flybe have wasted over the past two years and they must be aware of how garbage
their service is.
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flyBe Customer review : 24 April 2013 by Arthur Illingworth (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew to Jersey from Southampton yesterday 22/04/13 on BE241, I booked online, chose me seat and paid
my fare, only to be told by the stewardess on boarding 'I have moved you from 20A to 19C as a couple wants
to sit together'. My complaint, is I was told not asked. What is the point of choosing your seat?
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flyBe Customer review : 24 April 2013 by Greg Penola (Turkey) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LGW-INV on EMB aircraft. Very comfortable, cabin crew friendly, slightly delayed departure, very positive
experience overall. Seats don't recline on this aircraft but for a short trip this isn't a problem.
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flyBe Customer review : 22 April 2013 by J Tydeman (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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This is a low cost airline in terms of service but not price! We are crying out for decent choice at
Southampton Airport but Flybe has the monopoly and don't we know it. They introduce new routes with a
fanfare and then quietly drop them later hoping nobody will notice. Prague, Liverpool, Galway, Newquay,
Toulouse, Murcia, Split, Frankfurt, Dubrovnik have all disappeared from the schedules. Poor choice, poor
service, general complacency. I was able to avoid the overpriced 'drinks and snacks' on board.
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flyBe Customer review : 18 April 2013 by G Lowndes (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Like Mr Humby I was on the Amsterdam to Southampton flight on April 12th. As he says, situation was chaos,
and inconvenience huge having to re-enter Schipol Airport and security three times that day. If Flybe had the
brains to keep two wheels at their destination airport they could have avoided this mess, as it takes only half
an hour to change a wheel, which is something they would have to do anyway before they can fly the plane
again. Altogether a very bad experience, and a bad advert for our country. My Dutch colleagues were not
impressed.
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flyBe Customer review : 17 April 2013 by K Wilson (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amsterdam to Birmingham flight. Technical fault during taxiing resulted in aircraft returning to terminal and
passengers disembarking. All passengers put on one bus and deposited back at departures. The promised
Handling Agent was not there to help resulting in complete chaos. We had to re enter the Country queuing at
passport control and ending up back where we originally checked in. The Flybe rep. who we stumbled across
was useless and had no idea what was happening. A KLM agent informed us that an engineer was being
flown out from Exeter, there were no other Flybe flights to Birmingham that day but there were seats on the
KLM flights. With no information as to what may or may not happen several passengers felt that there was
no option but to pay £233 for a ticket to be sure of getting back that day. The service offered by Flybe was
non existent. They may be cheap but they are useless.
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flyBe Customer review : 17 April 2013 by S J Hakkinen (UK) |
| Rating : 0/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BHX to HAJ last Tuesday (9/4/2013) and back 2 days later in Economy Plus. The air con did not work on either
leg - the temperature and humidity was very uncomfortable. The crew tried to explain the problem, but
admitted eventually that there was a "discussion" between the engineers and the captain about air con. To
complete the experience I was told that the Economy Plus - drink voucher covers either tea or water, not
both. At least on the way out I received both. Total cost for the trip was over 600 pounds - based on this
experience I will avoid Flybe in the future.
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flyBe Customer review : 17 April 2013 by Graham Humby (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Southampton to Amsterdam return. Outward flight delayed 2 hours. We boarded the return flight on time to
be told there was a flat tyre and the flight was cancelled. There was no one from Flybe to help but eventually
we discovered we had to book on the next flight. Flybe desk unmanned but 2 very helpful Chinese men from
the next desk managed to rebook us. No evidence of any Flybe staff. Arrived in Southampton over 6 hours
late. If Flybe management spent less time working out ways to screw every last penny out of its passengers
and a lot more time working out how to provide a decent service they might have a reasonable business
model. Quite disgraceful.
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flyBe Customer review : 17 April 2013 by Gerard McArdle (Northern ireland) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Belfast to LGW return. The Embraer 195 was in a 2x2 configuration, clean and comfortable with
reasonable seat pitch The flights were on time. For all the abuse Flybe receives, this was a good service with
no complaints.
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flyBe Customer review : 4 April 2013 by C Cumming (Germany) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My son flew alone with Flybe and was informed his flight from Glasgow would not make the connecting flight
from Birmingham to Düsseldorf. He was sent to an airport hotel and given a dinner voucher. At no time were
we as parents informed by a member of Flybe staff. After 45 mins waiting for someone to answer a call we
were informed that any child over 12 was considered an adult by Flybe. My son has now been between
airports for over 24 hours.
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flyBe Customer review : 3 April 2013 by Sam Coomber (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled Southampton to Dublin return with Flybe in a Dash 8. Both flights were on time and comfortable. I
didn't eat.
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flyBe Customer review : 2 April 2013 by R Muir (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Manchester to Belfast City return over the Easter weekend. We were about 20 minutes late outbound,
but bang on time coming back. The Embraer 195 was clean and comfortable both ways and the crews were
friendly and efficient. For a short flight I don't bother with the food and drink so can't comment, but Flybe
have pretty much done what I ask of them time and time again. Try and get an Embraer instead of the Dash
8, as it is more spacious and has bigger luggage bins.
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flyBe Customer review : 28 March 2013 by J Daly (Ireland) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Fly with flybe 2-3 times a year Dublin to Southampton - in 3 years it has never been on time. Most recently I
got a voice-mail stating my flight times had changed, no mention of what to with a phone number to call. I
have now been on hold for 15 minutes to CS before they could inform me of the slight changes to departure
times. Why they didn't simply send an E-mail or text with the changes I don't know.
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flyBe Customer review : 26 March 2013 by D Joyce (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I booked flights for 2 adults to Nice in early May at what seemed a fair price. Within a week I received an
email saying there had been a change of schedule to Nice, but nothing about the return flight. I was placed
in a long queue when trying to call the number provided and gave up for the day. The next day I was phoned
to be told that not only was my flight scheduled changed, but both flights had been cancelled as the route
had been pulled until after 24 May 2013. I had booked a hotel which I was able to cancel free of charge and
Flybe will reimburse all flight costs. Very poor, and I suspect a bad sales plan to see if they can sell enough
seats on the route and, if not, call the whole thing off.
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flyBe Customer review : 25 March 2013 by Les McMillan (Jersey) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Booked flybe to Southampton from Jersey. They cancelled their first 2 flights of the day. One to Southampton
and one to Gatwick. This is common place. Due to lack of bookings for first flight they cancel and consolidate
on to later flight. It really is quite a disgrace. Not happy. They don't do this during week with corporate
customers as they bring a lot of business. But your average public who travel once a year don't matter so
much.
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flyBe Customer review : 20 March 2013 by A Orr (Scotland) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Paris CDG to Glasgow via Cardiff. Was aware that there was a short stopover at Cardiff but was given
the impression that Glasgow bound passengers stayed on board. After all we had cleared security only a few
hours earlier. Some on board had even purchased duty free at CDG believing that Glasgow was the only
airport they would pass through. How foolish was I (and they). All Glasgow bound passengers had to uplift
their belongings, leave the plane, pass through border control, re check-in and then clear security before
boarding the same aircraft. Those with duty free over the 100ml limit had to put their baggage in the hold.
There is possibly a good explanation as to why this happens but we were never given it either by staff on
board or at Cardiff Airport. To me it seemed like an unnecessary and pointless exercise which succeeded only
in raising angst levels amongst many of the hapless individuals who were subjected to it. Perhaps a bit of
information from flybe would prepare passengers for the nonsense to come.
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flyBe Customer review : 6 March 2013 by G Motte (Netherlands) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Southampton to Amsterdam. I had a small carry-on well within the limit but I had literature and the weight
was 12.7kg. I was asked to pay £40 for my luggage while it costs £16 online. They also claim you can only
have one piece of luggage so I could not take my computer out and carry it by hand which would have
lowered the weight. When I boarded 2 ladies also boarded with 3 bags each including one carry on luggage
much bigger than mine.
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flyBe Customer review : 5 March 2013 by Ed Bovis (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Newquay to Gatwick return. You get what you pay for. Cornwall to London in less than 1 hour. The customer
service was excellent, polite and helpful. If you want food and beverages you pay extra and they are a little
overpriced, but I can survive without a coffee for 55 minutes. The planes are fine for short haul, basic leather
seats and the plane was clean and tidy. The main thing that lets them down as with most regional airlines is
the booking service. The constant extras added for credit cards, baggage, choosing a seat etc. You also
cannot make a reservation for 2 people leaving but returning at different times. You have to make 2
bookings with 2 booking fees and 2 lots of credit card fees. Also the baggage allowance is 20kg. Most
international flights allow you23kg, so using FlyBe as a connecting airline they sting you for you larger
suitcase. But over all for travelling short distances without luggage, if you book early enough its cheap.
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flyBe Customer review : 27 February 2013 by A Welch (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Appalling service! In 6 flights from Southampton to Manchester since last August, not one of these flights has
left on time. Resulting in loss of pre-booked onward bound train tickets and then having to pay another £25
for taxi to Portsmouth due to missed trains. Customer service not interested whatsoever and they always
give a different excuse as to why flight was delayed than what flight crew actually give at the time! Website
horrendous to navigate and still can't get anywhere. One flight, staff couldn't get the head count right.
Always have an answer for everything.
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flyBe Customer review : 26 February 2013 by J Horn (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I am a frequent flyer with Flybe on the Aberdeen to Birmingham route. Over the last 6 months in particular,
delays have become the norm and are increasingly by hours rather than minutes. On this occasion the flight
was scheduled to depart at 18.30. On arrival at the airport the flight was showing delayed until 20.00 which
then became 22.00. At 22.30 there was an announcement that the flight was now delayed until 11.15am the
following day!! No apology, no explanation. The flight the following day departed at 11.30am, again with
very little apology made and certainly no explanation. Even for Flybe, a 17 hour delay is pretty spectacular!
Also, beware of booking flights with Flybe on or around public holidays. The have a nasty habit of cancelling
flights a few weeks before, presumably if they are not selling enough tickets!
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flyBe Customer review : 20 February 2013 by James Sweetan (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I fly about 3 times a month between Manchester and Belfast, and have done so for about the last year. Only
once have I seen a significant delay, the rest of the flights have been surprisingly punctual. Aircraft do seem
to vary from the Dash 8 to the lovely new Embraer jets which are far more comfortable than easyJet aircraft
or any other airline I have travelled on around Europe. The Northern Irish air hostesses are always friendly
and accommodating, and sometimes it seems to be a Manchester crew too who are pleasant as well. Belfast
City Airport is brilliant as well - I check in about 45 minutes before the flight leaves, with no hassle, have a
good coffee and get on the plane. It is so much more convenient than using Belfast Aldergrove which is old
and miles out of the city.
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flyBe Customer review : 15 February 2013 by D Boyton (Scotland) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flybe cancelled the 15.00 from Birmingham to Glasgow without letting anyone know and just changed it to
the 16.45. Obviously it wasn't a busy enough flight for them but nothing was mentioned, and there was not
opportunity to change onto the Edinburgh flight. Even though a seat was booked and paid for, it couldn't be
used on the next flight. Not a good experience and I wouldn't want to travel with them again.
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flyBe Customer review : 12 February 2013 by T Reynolds (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Boarded on time, lovely welcome from the Belfast based crew. On time departure, 25 minute flight time
during which time drinks and refreshments were offered for sale. Arrived early. All very easy and very
efficient. I booked in advance so the fare was low.
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flyBe Customer review : 12 February 2013 by Richard Scott (Scotland) |
| Rating : 0/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I recently needed to fly from Dusseldorf to Glasgow and booked with Flybe travelling via Birmingham. This
was an expensive flight - £580 return - as it was booked at short notice. I arrived at Dusseldorf for the flight
and could see something was wrong. There were very long queues for security and just about everything
else. My flight was not on the board and I searched the check in desks to try to find the check in for Flybe. I
eventually found an unmanned check in desk with a Flybe sign behind it - almost hidden. I phoned a
colleague in the UK who checked the flight for me and told me it was cancelled. Nobody from Flybe was
there to help or tell us what was going on. It turned out that there was a strike of security staff - not Flybe's
fault - but there was no information. British Airways staff helped as much as they could and were at least
present! I eventually travelled the next day with Ryanair from Dussldorf Weeze to Edinburgh. My formal
complaint to Flybe went unanswered. They do not care about customers - they just want your money.
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flyBe Customer review : 1 February 2013 by J Miller (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew from Southampton to Glasgow, I spent 3 hours delayed at Southampton only to be flown to Edinburgh
then Bussed to Glasgow. No information given.
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flyBe Customer review : 25 January 2013 by K Cook (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I try to visit Jersey a few times a year as I have close family there. However I detest Flybe because of the
numerous problems I have had with them over the last couple of years. With the demise of BMI Baby from
East Midlands I now have Flybe from there or from Doncaster. A nice monopoly for them which has made my
first attempt at getting to Jersey £70 dearer than it used to be. They cancel flights frequently, even if a
slight delay is encountered they just chop the flight altogether. I dread to think how older people or those
with extra needs cope with the inconvenience / stress when they are left stranded or flown to another airport
miles away. Today of course the weather is a problem but Flybe were showing EMA to JSY as delayed and
then suddenly it was back to being on schedule. We were en-route in bad weather when my daughter phoned
and said it is now cancelled!
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flyBe Customer review : 18 January 2013 by Z Warren (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We were in Jersey for a family funeral which was stressful enough, but on arrival at Jersey Airport for our
return flight on 11th Jan we were told that our flight to East Midlands Airport was cancelled and we
would be put on the flight to Manchester - and would be transferred by bus down to EMA, so instead of a 55
minute flight we had a 65 minute flight plus a 1 hr 30 minute bus journey. FlyBe took over the EMA to Jersey
route in October after the demise of BMI Baby, we have been flying to Jersey with BMI for 46 years and have
never had any problems apart from weather related ones, and the first time we go with FlyBe it is cancelled.
I was warned by people in Jersey that they had a reputation of cancelling for the slightest little thing and are
called Fly Maybe by Channel Islanders. I decided to look at the flights today and low and behold the EMA to
Jersey was cancelled yet again but all other airlines flights were normal. Use FlyBe at your peril you probably
wont get there.
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flyBe Customer review : 9 January 2013 by Helen Whittington (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from Edinburgh to Southampton, special offer price of £143.98 eventually cost me £223.58. Flight
including taxes £143.98 - Airlines credit card fee £22 - Additional services £29.98 (baggage) - Booking fee
£27.62. Unfortunately because of family commitment I had to request a change of flight home to the next
day and was told it would cost £100. I decided I wouldn't give them any more money and flew back with
British Airways from Heathrow - a much cheaper option. I'm not at all happy with Flybe and do not intend to
fly with them again.
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flyBe Customer review : 8 January 2013 by R Mendoza (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-CDG-SFO via FlyBe/Air France. FlyBe's online check in system messed one of our party's booking due to
this current Air France/FlyBe partnership. In fact, it showed (second experience for us with this) the CDG-SFO
journey as not having been checked in, only the MAN-CDG (FlyBe's portion) journey as being checked in.
System is, therefore, very inaccurate. Although one buys and flies Air France as well as checks in online
using Air France's website from the States it's the reverse from the UK. Thus, when doing online check in
from the UK one is directed from the Air France site to the FlyBe site which does not make sense. Getting to
the airport the check in agent claimed the booking was not to be found in the FlyBe system. Told we had to
wait until their office opened in order to have management sort out the problem. Thankfully we arrived two
hours before departure, but I cannot believe that passengers are at the mercy of the office being opened to
sort out any booking issues. This almost caused us to miss our flight to Paris in order to connect to San
Francisco. The agent then forgot to issue the complimentary drinks voucher and we forgot to ask due to the
confusion. Onboard we were refused drinks due to lack of the voucher. Best thing to do is to avoid this Air
France/FlyBe partnership and fly Air France for both long haul and connecting flights.
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flyBe Customer review : 7 January 2013 by David Himan (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Used them for the first time. East Midlands to Edinburgh. Long delay as plane had a fault and had to get
replacement. On return got on plane to be told there was a problem with one of the engines which they
would fix. Over an hour and a half later we off loaded onto an other plane. If they had any idea about good
customer relations they should have at least offered us a complementary drink. Would not use them again.
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flyBe Customer review : 3 January 2013 by P McVeigh (Scotland) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Use this airline regularly on the Belfast-Glasgow route. Only ever had one issue of a plane not being sent and
it only delayed us by 20 minutes. Friendly and local staff with an excellent selection of easy check-in options.
Would highly recommended this route.
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flyBe Customer review : 3 January 2013 by John Campbell (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Over the past 24 months my wife, daughter and I have flown the Glasgow - Exeter route many times.
My concern is the outrageously expensive prices. I have now taken to driving the route and accepting it takes
time but saves 75% in costs, avoids the nauseous experiences of security at Exeter Airport and frequent
delays. If Flybe intend to continue to charge BA prices then they should raise their game to BA standards, of
course, they have no need as there is no competition on the Exeter - Glasgow route.
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flyBe Customer review : 2 January 2013 by J Gledhill (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Southampton to Leeds Bradford and return for Christmas. Although flights were OK and on time, we had a lot
of small stresses. Found the personal security checks at Southampton quite daunting - better on the way
back because we were prepared for it. The on-line check-in was not working on our return so we had to
queue up at the check-in desk. At Leeds/Bradford we were told our flight was ready for "immediate boarding"
only to be kept standing in a queue for at least 20 minutes - no doubt many passengers are used to this but
we would have appreciated some information from the staff. Then the escalator down to ground level was not
working so we were directed to a lift as we couldn't manage the stairs with our cases but were then told to
hurry up as we were the last to board. No complaints about Flybe staff, but the most helpful people were
other passengers, who immediately offered to stow our cases and coats and help us carry our cases down the
steps when we landed.
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flyBe Customer review : 31 December 2012 by Julia Morgan (UK) |
| Rating : 0/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Fed up with Flybe - flown with them 3 times from Exeter to Manchester and 3 times delayed. This time my
14 year old daughter is delayed for 3 hours at Manchester (first time travelling on her own). Supposedly the
plane was delayed in Geneva because of snow but this was not true - now they are saying there is something
wrong with the plane - absolutely poor service. Will not be using them again. The plane is supposed to be
quicker than the train but not with Flybe it isn't as there are always delays from Manchester on the return to
Exeter.
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flyBe Customer review : 30 December 2012 by M Ferguson (Scotland) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Inverness to Amsterdam. 27 December. Super flight, on schedule and very pleasant crew. Arrived 30 minutes
early. Embraer 175 - very comfortable plane.
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flyBe Customer review : 29 December 2012 by R Muir (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
MAN to BHD which I fly a handful of times a year. For a 40 minute flight you can't expect too much, but the
Embraer 175 is a pleasant aircraft (preferable to the Dash 8 which Flybe also use on this route), the cabin
was clean and we weren't delayed. The cabin crew were efficient and good updates came from the captain as
to progress. I didn't bother buying anything in terms of refreshments, nothing remarkable choice wise but not
poor either. Flybe did their job and I am happy to keep using them.
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flyBe Customer review : 12 December 2012 by A Lane (USA) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Now that Flybe is one of Air France's partners we've no choice other than to fly with them to and from MAN
and Paris CDG. We have had no problems so far with them on these journeys. We've also used them to fly
from Newcastle to Belfast City with no problems. FA's have been professional and friendly. The planes used
are not the newest Airbus aircraft, but they are comfortable for the short journeys. The legroom is quite
good-wish we could have that on our long haul flights. And even nowadays they give complimentary drinks
and snacks (e.g. chips, biscuits, trail mix).
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flyBe Customer review : 7 December 2012 by Kim Buckland (UK) |
| Rating : 0/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Living in Southampton, Flybe is sadly pretty much my only option. In the last 12 months I have flown from
Southampton to Manchester 4 times, with 3 delayed flights (approximately 2 hour delays each time) each
meaning I have missed important meetings, with very little apologies each time. I'm currently sat in
Southampton airport again delayed for my flight to Dusseldorf, which should have left 1hr 30mins ago. Flybe
have given no indication of how much longer this delay will be, with information boards saying 'next
information at...', which just keeps getting later and later. Unacceptable customer service, could at least give
an indication of how much longer I am going to have to wait and waste my time in the airport. Flybe seem to
assume passengers have nothing better to do than sit, wait, and be forced to spend money in the poor
selection of food and drink establishments in Southampton airport. I wish we'd just driven to Heathrow and
avoided this mess by flying with a more reliable airline, which is certainly what we will be doing going
forward. Thanks for ruining the start to a precious weekend off Flybe!
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flyBe Customer review : 5 December 2012 by Sean McNamara (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Must have been a one off, as had a reasonable experience flying BHX to Dusseldorf return recently. 0700hrs
flight from BHX on a new E175 was a third full. Not a huge amount of legroom for someone that is 6ft+ but
was made better with no one in front or behind. Return flight was pretty much full. Service onboard both
was friendly yet functional. Hand luggage wasn't checked for size or weight on the way out nor back. Landed
early on the 1740hrs return flight. Booked flights weeks in advance so obtained a good fare. If I had to fly
the same route again, would probably use Lufthansa to avoid any shock charges with baggage, etc.
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