FLYBE   Customer Reviews and Passenger Trip Reports   flyBe   381 reviews a 3-Star low-cost Airline   Add your flyBe Review   flyBe detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4 5 6 7 8 9

FLYBE customer review :  10 March 2010 by S Clark   (UK)

EDI-SOU-EDI. No queue at bag drop, desks well manned. Flights on time, clean, bright cabins and friendly cabin crew. The buy on board service wasn't the cheapest, but offers a good choice and cabin crew weren't too pushy with the onboard sales or inflight announcements. Flights on Dash8s were almost full both ways, but at least with allocated seats, it avoids the rush to the boarding gate that seems to be becoming the norm with other airlines.

FLYBE customer review :  26 February 2010 by Peter Thackray   (UK)

MAN-DUS-MAN. Dash 800 with 2-2 seat layout. Food for Purchase selection okay and cabin crew attentive. Return flight again 10 minutes late for no apparent reason, bus from Terminal to Aircraft loitered before going and in the event a 2nd bus came with remaining passengers.

FLYBE customer review :  12 February 2010 by Tim Waters   (UK)

A number of flights from Exeter to Paris, Amsterdam, Edinburgh and Manchester. Generally very happy. Planes comfortable and not that noisy for turboprops, cabin staff friendly, check-in efficient, prices keen although not cheapest. Exeter airport a joy to fly from. Pleased that planes are eco-friendly type. One delay out of about twenty trips but delay information good. Drinks good, sandwiches can be a variable. Choose route out via Exeter rather than London hubs as so convenient.

FLYBE customer review :  9 February 2010 by C Stephenson   (Isle of Man)

IOM-Manchester return. Uneventful flights in both directions, on time. Hand baggage only this trip; on-line check-in used on the outward leg. At Manchester I used the check-in machines which worked admirably and made check-in a breeze.

FLYBE customer review :  9 February 2010 by Ian Smart   (UK)

Manchester to Edinburgh on 3rd February, 5pm flight cancelled, but wasn't told until 19:45, collected bagage that I had checked in from departure gate. Was told to go to customer service desk where I would receive a rescheduled ticket for the next day. Whilst in the queue, flybe rep rallied all people on Edinburgh flight saying we would be put on the rescheduled flight at 2055 - only to be told that flight was delayed till 2240 boarding. I was okay with this until 2300 was told flight was cancelled again! Again visited helpdesk where I was told that we would have to pay for hotel & send receipt onto flybe claims. By this time it was midnight,a nd there were no hotel room availability anywhere near airport in Manchester. Had to end up sleeping on airport floor - not very impressed.

FLYBE customer review :  8 February 2010 by L Schanze   (UK)

SOU-FRA. Check-in in Southampton took less than 5 minutes, same for security check. Great airport to fly from. Flybe use a Q400 propeller plane for the flight. Crew friendly, generally a pleasant flight. My only minus is that I find the Q400 rather noisy.

FLYBE customer review :  26 January 2010 by Geoffrey McNab   (UK)

It was a bit of a surprise to go through the departure gate at Gatwick Airport and find an aeroplane with propellors operating the flybe flight to Belfast! Instead of the Embraer jet was a small Bombardier Dash 8-400 normally used on shorter routes to and from Belfast. The two crew were cheery and efficient. Being a smaller plane service was quick. It was a joy to be able to sit and read the newspaper without the constant sales pitch of another low cost operator whose relentless jingles can be quite irritating. Despite being a propeller aircraft the journey was smooth.

FLYBE customer review :  23 January 2010 by M West   (UK)

Channel Isles to Bristol return. Return flight cancelled due to fog. Flight information boards rolled over 'more info in 30 mins'. To be fair, they did update this until the point where they called everyone to the gate for refreshment vouchers, before advising that the flight was cancelled. Returned to Servisair desk where staff did their best in re booking, and in some cases, booking hotels for overnights. There were no charges for these services. On returning home and to Flybe desk, dismissive staff told me I would 'have' to email Flybe for letter in order to claim other expenses on my insurance. (this is contrary to what I was told in Bristol - that the letter would be issued at my departure airport).

FLYBE customer review :  23 January 2010 by S Field   (UK)

Birmingham - Dusseldorf return. On arrival at Dusseldorf Airport to return home, we found the return flight was rescheduled to the following day due to the Airport being under a foot of snow. Chaos in the Terminal, and one person at one desk responsible for a large number of Airlines, including Flybe. No assistance given in finding accomodation or similar, so we went back to into the city and found a hotel for the night. Flight departed as informed the following afternoon. Upon our return, I sent a letter and asked for refund of Bed/Breakfast/Airport Transport/Phonecalls, and Flybe obliged, with apologetic response. All in all, the experience on board and from their Customer Relations was excellent.

FLYBE customer review :  21 January 2010 by Lisa Connolly   (UK)

My flight to Jersey was cancelled due to snow. Obviously this was out of Flybe's control and they rebooked me onto another flight which was delayed several times and finally resulted in a total delay for that flight of 5 hours. During the 5 hours delay airside at Gatwick and the 4 hours spent landside waiting to see if the next flight would be cancelled, no-one was available to provide information. Due to other cancellations at Gatwick it was impossible to get near the airside Swissport desk (agents of Flybe). There was a complete lack of communication from Flybe which left us very frustrated. I had paid for extra leg room seats but on boarding the plane realised that the seats I had been provided were standard and not what I had paid for. On my return journey I attended the Flybe customer service desk at Jersey airport to seek a refund for the extra leg room seats I had not received only to be told that I had to write to the refunds department. As i had to pay to check a bag in I asked that this charged be waived instead of seeking a refund on the seats but again was told in a rather rude manner that this was not possible. I find it unacceptable that the customer service desk could refund me for a service I had paid for but had not received. I believe that they ask customers to write to claiIm money that belongs in the hope that they won't actually bother. I found the majority of flybe staff and some of their policy's most unhelpful.

FLYBE customer review :  19 January 2010 by Alison Birch   (UK)

BHX-EDI-BHX. Outbound, no queue to check in, flight departed on time, plane only half full so plenty of room, however it was freezing cold in the cabin. Inbound, no queue to check in, flight on time, however the plane was tiny and full, so very cramped. The overhead lockers weren't deep enough to stow in-flight bags. The planes were clean and staff seemed friendly. I cant comment on the refreshments as I considered them too expensive to purchase. My biggest cause of dissatisfaction and this seems to apply to all so called budget airlines is that the initial price advertised bears no resemblance to the price you pay due to all the add on charges. The advertised price for my flight was £64 return. This turned out to be £175 by the time all the extra charges were added in.

FLYBE customer review :  17 January 2010 by M Clancy   (UK)

Flew today Birmingham - Edinburgh and both flights were on time and it was a Friday! Not to be outdone, Flybe customer services intervened to restore their reputation. The 15.00 Edinburgh to Birmingham flight was delayed by almost 3 hours with technical problems. Their 16.50 Edinburgh to Birmingham was on time, it was a 100 seater Embraer Jet and it was half empty. Surely they would transfer their delayed passengers onto that flight and reduce the impact of their delay? Not a bit of it, this is Flybe customer service! They refused leaving most of their delayed passengers further delayed and angry.