FIREFLY review : 12 May 2009 : by Mohd Rosli
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Customer Rating : 4/5 |  |
Kerteh - Subang, evening flight departed on time and arrived roughly 5 minutes earlier than
expected. Ground service efficient. Check in and boarding without hassle. Plane interior very
clean. FAs friendly and service fairly good. Light snacks (biscuits) and drink served promptly
after departure. In-flight announcement was a bit hard to understand especially the one made
in English, seemed like FA in a hurry. Other than that, nothing to complain about. For the
price they are offering, will use them again
FIREFLY review : 20 April 2009 : by Kuhan Kandiah
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Customer Rating : 5/5 |  |
I have just returned from a trip to Alor star (AOR) from subang (SZB) and it was a very
pleasant flight with FY. Flights took off on time and the crew were friendly and genuine.
Overall, excellent trip with FY. I wish they flew into KUL as well for easier connections to
other points.
FIREFLY review : 11 March 2009 : by S Robertson
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Customer Rating : 3/5 |  |
Kuala Lumpur to Pekanbaru, Indonesia, about a one-hour flight. Our plane was scheduled to
depart at noon but we arrived to find that the flight had been delayed until 2:30 as one of
their airplanes had technical problems and was removed from their fleet of 5 planes. Although
we had supplied contact information and they acknowledged that they should have called us to
let us know about the delay we received no information. When we did board, the flight was
nerve-wracking due to turbulence most of the way.
FIREFLY review : 16 February 2009 : by N Bailey
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Customer Rating : 5/5 | |
Langkawi to Penang. Bargain price of £24 for 2 pax one way. Excellent service took of on time
and landed 5 minutes early. (flight time was only 25 mins) check in was simple and no hassle
about baggage allowance (we were a tad over but they didn't charge us) Plane looked brand new,
leather seats very comfortable. Would use again and they can teach some of the British budget
airlines a thing or two!
FIREFLY review : 16 February 2009 : by Stefan Drenkelfuss
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Customer Rating : 5/5 | |
Penang-Langkawi on ATR, Flight was on time, crew worked excellent together and the flight
attendants were cheerfully serving orange juice and water during this 20 minute flight. A very
good experience.
FIREFLY review : 6 November 2008 : by Tom Murray
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Customer Rating : 45/5 | |
Koh Samui - Penang, one way (economy, it's a single class service). Superbly polite staff at check in,
fast, efficient and easy. The plane was clean and
tidy, seats were very comfortable, seats were only 2 by 2 across. It was only a 2 hour flight
but they quickly served up a quick roll and beverage after take off. A superb little local airline,
we departed and arrived bang on time. They use propellor - I hope they can extend their network,
but the flight was less than 50% occupied.
Firefly review by Matthew Wesson
27 August 2008 Customer Rating : 
PEN-LGK. A 90 minute delay to a flight of barely 30 mins is not a good start and a load factor of
less than 20% doesn't bode well either. Booked last minute and got a bargain fare which made the
trip cost only slightly more than the ferry which takes nearly 3 hours. A BOB trolley service came
round once but on such a short flight no-one was interested. I had collected my luggage and was in a
taxi less than 5 mins after landing. If there had been no delay this would have been a 5 star
journey.
Firefly review by Mohd Hilmi
5 July 2008 Customer Rating : 
Penang-Subang-Penang. Cabin crew helpful and friendly. Starting last month, FireFly increase its
baggage allowance for check-in baggage from 15kg to 20kg.
Firefly review by S Palmer
4 March 2008 Customer Rating : 
Penang - Langkawi. Quick hop over btw the islands. Price very good thru the net. Be careful if you
come from a Malaysia Airlines flight to Firefly as baggage allowance is only 15 Kgs. Cost more for 8
Kgs of baggage than the flight. Buy on Board prices good though didn't bother due to it being a
short flight. Left 15 mins early, landed 30 mins early!
Firefly review by Dan Wilson
25 February 2008 Customer Rating :
SZB - Lankawi return and SZB - Penang return. Subang airport is peaceful, quiet, efficient and close
to Kuala Lumpur. Check in swift and boarding seamless as seat numbers assigned and the planes are
small Fokker 50's. The flights were very comfortable (former MAS seating, not budget) with friendly
flight attendants. Proper assignation of seat numbers makes such a difference compared to the
shambolic scrum at LCC terminal. I hope they expand and operate many more routes from SZB.
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