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Firefly Passenger Reviews and Firefly Customer Trip Reports

 

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Firefly
8.2 out of 10  8.2 out of 10
43 reviews



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FIREFLY customer review :  9 October 2014 by G Butler (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Love this airline! 20kg baggage included. We got to airport early and were able to change to earlier flight no problems. Snacks and drink provided on plane, and loveliest staff both on ground and onboard. Very nice new clean and spacious plane. Wish more airlines were like these guys!


FIREFLY customer review :  1 August 2014 by Philip Elliott (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We flew from Singapore to Subang on 24th July. Everything was fine! The flight was on time. Everyone boards a bus from a ground level departure gate at Changi. That gate area is air-conditioned and comfortable. There is a toilet there if you need it. Onboard you are served a drink and peanuts or a cake. Before you know it, you are flying over KLIA and then over to Subang. That is a small terminal perfectly situated for people staying in Shah Alam, Subang, PJ , Bangsar or KL Sentral areas. We stayed in Bangsar and got a taxi voucher in the airport for RM 30. I also bought a sim card there. So though small, it has all you need to get you on your way. By the way, the duty free shop in the terminal has some good prices!


FIREFLY customer review :  9 June 2014 by Agnes Nguyen (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flew with two friends on Firefly from Penang to Kota Bharu. The service on board was excellent: welcoming staff and a light snack (cookies) and drink. This is a good airline and I do highly recommend. A snack with a drink were serving during a 50" flight. Bravo and please go on with a dedicated customer service!


FIREFLY customer review :  24 April 2014 by Abdul Halim Hamzah (Malaysia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flight Subang to Penang on 20th April was on time and crew were friendly even though flight was full. The last flight I took before this departed early in the morning and it was a rush, about 6-7 flights departing with around 5 mins gap. The airport needs to add more gates and improve signage to the aircraft. Firefly staff did the best they could and even managed a quick smile. The latest flight took place mid morning and it was not as hectic on departure as the early morning one. Departure from Penang was ok, gate was far from the counters and one level down but the aircraft is right in front of the gate! If you are travelling ex-Penang, don't go to the gate too early as there is absolutely nothing down there. Prices seem to be lower than before. I remember thinking that the fares were high when I flew them last year but the last few trips were around the $100 (ringgit not USD) mark which is OK.


FIREFLY customer review :  20 April 2014 by John Vermeulen (Netherlands)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

In 2008 we flew from Penang to Langkawi and were overall satisfied with the flight (short delay). So in December 2013 we decided to book again for a flight from Bangkok to Kota Bharu. In January they called to switch the dates of our flight because the Monday flight was cancelled. In April they called again to cancel the flight destination, because of the political situation in Bangkok. This seems a bit strange to me, since other airlines still fly out of Bangkok. I think it's more economical reasons. Now I have to wait 30 days to get my money back and book a flight through KL that is almost three times as expensive. So beware before you book with them.


FIREFLY customer review :  22 August 2013 by Afni Adnan (Malaysia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SZB-Subang-Penang return trip: Superb trips, clean aircraft, on time. Flight attendants were very helpful and appreciate the light refreshments which were factored into the bill. The trip back was even better because we were given the very front seats at no extra cost. I was travelling with my parents who are senior citizens and the ground staff were very alert and upon looking at the I.Cs I gave her at the check in counter, she quickly asked if they needed help getting to the aircraft. When I said they were very fit, she double checked if they were okay being seated right in front because they had 'to walk a bit further' in a plane which is actually very small. I found it a bit amusing but the politeness and concern is what matter most. Will definitely fly again. The fact that it is based in Subang is also a bonus point for me.


FIREFLY customer review :  12 July 2013 by Loo Sheau Ming (Malaysia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew last week from Subang to Singapore. Return flight from Singapore was delayed 2 hours. Today I am travelling from Subang to Singapore on flight FY3515. Flight delayed again for 1 hour. Reason given by desk staff was delay with arrival from Singapore. It is worse than a low cost airline but the price is not low cost. Expensive yet terrible service.


FIREFLY customer review :  29 April 2013 by S Grigoriev (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

USM-PEN. Quick check in, was able to use the Bangkok Airways "lounge" in the airport, free wifi, drinks and cookies. Flight just over an hour in an ATR-72 turboprop, looked fairly new, seats comfortable enough for such a short flight. Bumpy ride due to thunderstorms in the area, pilots did a good job flying around them, as a result arrived slightly late. Overall, good service. Would fly with them again.


FIREFLY customer review :  21 February 2013 by Suhail Kazim (UAE)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Recently flew SIN-SZB (Subang) for the first time on Firefly. Excellent choice of timings and departure is from Terminal 2 Changi. Comfortable flight in a propeller plane with a snack of nuts or muffin with juice or soya milk served. The best part is arriving at Subang and in 15 mins after landing I was in the taxi to KL with my luggage. The journey also took only 25 mins to downtown - a far cry from KLIA. Would really use it anytime on this sector.


FIREFLY customer review :  6 December 2012 by S Jones (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

A great airline for local travel - their flights from Subang mean a 20-30 min cab ride from central KL rather than going to the main airport terminal. Flew SZB to PEN - short flight, but the cabin crew were there with a snack. Left perfectly on time.


FIREFLY customer review :  21 August 2012 by Marcus Boehm (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

10/8/12 I flew SZB to PEN. It was a short and pleasant flight, there was a snack and refreshments served at no cost, cabin staff were pleasant and attention was paid to other passengers storing their bags appropriately. SZB was an easy point of departure, the airport being simple and easy to manage, there was a slight delay in take off and passengers were informed of proceedings.


FIREFLY customer review :  3 August 2012 by J Ashiblie (Malaysia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AOR-SZB on FY2171/01AUG with the ATR72-500. On time departure with a smooth flight along the way. For the short duration of one hour, the FA served very light snacks - peanuts & mini apple with drinks. Before, we know it, it was already time to land. Definitely, the #1 choice for domestic flights when you get their promo fares.


FIREFLY customer review :  2 August 2012 by D Bond (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew KUA-SIN. Short flight competently managed. We were charged heavily for overweight baggage; 20 kg over for two people; the fee was as much as one ticket. Check in staff and flight crew were friendly and helpful. The ATR turboprop used was as comfortable as expected, but this 185 cm passenger asked for the exit row (row 1) after boarding.


FIREFLY customer review :  10 July 2012 by P Ang (Singapore)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-SZB on ATR twin-prop. I got auto-selected for row 11 but decided I wanted a quieter seat and so went to 1D. Flight left late. I'm not sure but perhaps it was because of a heavy thunder storm and arrived late by 10 mins. Boarding was fast and there was a choice of muffin or peanuts, guava or mango juice. Flight was reasonably smooth. Luggage came out quickly enough, although being 1D means being last at the immigration queue. My hotel was 20 mins away - 45 mins from KLIA - so this was a good fight for me.


FIREFLY customer review :  5 June 2012 by Elisa Stepancic (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

The flight was excellent, service by flight attendants was wonderful with nice warm friendly staff serving a free light snack and drink. Flying to Koh Samui was the easier way to get to Samui, straight from Subang airport in KL to Samui Island in less than 2hours. I would highly recommend Firefly airlines to all as they do fly to many more destination around Malaysia and beyond.


FIREFLY customer review :  6 April 2012 by J Warner (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ground staff in LGK did not provide updates for a 40+ minute delay on a 65 minute flight. When they started boarding, more than 200 people stood-up for a 68-seat aircraft. (two flights were posted to the same gate). It was disorganized and no apology offered for the delay! Onboard, the flight was great. Attentive FAs. Two types of juice snacks offered. SBZ is a great airport - in a taxi in less than 2 minutes after deplaning!


FIREFLY customer review :  12 March 2012 by Chin Yee Meng (Malaysia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent service throughout SZB-PEN return. Enjoy their complimentary grape juices, nuts and muffin. Quiet cabin and cabin crew were very nice. The fare is cheap too.


FIREFLY customer review :  25 November 2011 by Adam Ahmad (Malaysia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KL (Subang) to Kuantan. Very punctual, departed according to schedule. The crew were cheery and extremely professional for a flight that was just 50 mins. For a short flight, they served a light meal too! Highly recommended.


FIREFLY customer review :  29 September 2011 by V Rohini (Malaysia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Singapore to Ipoh using Firefly. Its good value for money despite the airline having a monopoly on this route. I was impressed with the web check-in facility and the direct debit facility that is now available and makes booking a ticket convenient. The stewardesses onboard were professional.


FIREFLY customer review :  22 September 2011 by S Malhi (Malaysia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Enjoyed the service onboard my flight from Subang to Singapore. Easy to get to the airport, fast check-in, tasty muffins served onboard.


FIREFLY customer review :  19 September 2011 by Tan Kim (Malaysia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

KUL-KCH. Firefly has cancelled all B737 routes without informing passengers. Now I'm forced to buy expensive ticket which is 5x more. If they are stopping the routes, Firefly should compensate more so that we can get on the next available flight without any fuss. Firefly is responsible for inconvenience caused and a refund on low fares isn't enough to cut it. They should foot the bill for expensive last minute air tickets.


FIREFLY customer review :  29 August 2011 by Arlo McCubbin (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

2 flights, Batam to KL and Penang to Phuket. Both good value, on time and planes new and tidy. Efficient check-in and booking.


FIREFLY customer review :  29 July 2011 by Ian Henderson (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SUB-SIN. Subang is the old KL airport and now used as a local / LCC airport - much closer to KL than the new airport. Fares were cheap, flight was on time and new ATR 72 a pleasure to fly in. Crew were pleasant - snack was OJ and a piece of cake. Highly recommended for the short flight.


FIREFLY customer review :  2 June 2011 by J Ashiblie (Malaysia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SZB-SIN return. Considering the promotional fares, the convenience of Subang Airport as well as the impeccable service for a 70 minutes flight (light snack), Firefly is an excellent option.


FIREFLY customer review :  11 May 2011 by Joseph Fernandez (Singapore)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Kuala Terengannu to Singapore last month. The flight was on a half-full ATR aircraft. The plane was clean, the seats comfortable and the staff friendly and efficient. The flight left on time and arrived a few minutes early. Guava juice served. The ticket price was very inexpensive for what was provided. If this is indicative of Firefly's normal performance, it is a great little airline.


FIREFLY customer review :  29 August 2010 by C Condell

Customer Rating : 2/5

2 Star Rating

Return Subang to Penang. Outward leg fine, punctual and efficient but the next day I received a phone call from Firefly to say may return flight to Subang had been cancelled because of technical problems - but they could put me on an earlier, to which I agreed. I arrived at Penang airport to find the earlier flight was actually an MAS flight to KLIA. In fairness they paid for a taxi from KLIA to Subang to enable me to collect my car but beware as it is apparently common for Firefly to cancel flights when they have a poor load factor - this information came from a member of their staff.


FIREFLY customer review :  28 April 2010 by Mark Wadham

Customer Rating : 5/5

5 Star Rating

Extremely clean, punctual, excellent value for money airline. I wish they flew in Europe.


FIREFLY customer review :  27 April 2010 by N Werner

Customer Rating : 4/5

4 Star Rating

Penang to Subang (KL) and back to Penang. Flight was around 20 MYR (5USD) more expensive than MAS or Air Asia, however since Subang is so much closer to the city, I felt it was well worth it. Subang airport has been refurbished and is very modern, in comparison to my first visit when FireFly was founded. New ATR 72-500 are also much nicer planes to fly than the old Fokker 50. Check-in was efficient and flights were slightly late boarding but made up time in the air and arrived on time. The crew was friendly and efficient, however not as welcoming as the MH crew. (FireFly is a subsidiary of MH). They served fruit juice and a small piece of cake for this 35min trip. Not bad and good value for money.


FIREFLY customer review :  30 March 2010 by Quek Keng Guan

Customer Rating : 5/5

5 Star Rating

SIN-KUA-SIN with family + 1 child + 1 infant. Infant seat belts were offered unlike Tiger and Air Asia. ATR72-500 were new (capacity 72 pax). Drinks (OJ or apple juice), peanuts and muffins served with 2 FAs. Drinks were done 2 rounds in the 1 hr flight. FAs were friendly and customer service orientated. Air sick bags and inflight mag were avail in each seat. Flight to Kuantan about 98% full while flight to Singapore was about 90% full. Seats were arranged 2x2. There was 1 toilet available. We paid for S$70 for the promotion return airfares! Overall, we enjoyed the flights and will not hesitate to fly with them again.


FIREFLY customer review :  7 February 2010 by R Liddle

Customer Rating : 5/5

5 Star Rating

Penang-Langkawi. New and clean ATR, friendly FAs, cold drink free service, air fare including taxes about 10 each, would thoroughly recommend this airline.


FIREFLY customer review :  16 July 2009 : by E Tan

Customer Rating : 5/5

5 Star Rating

Singapore to Kuala Lumpur Subang. Took several round trip flights between Singapore - Budget Terminal and Kuala Lumpur - Subang in July. On time flights, new aircraft. Low fares with no extra charges for seating, checked baggage or refreshments, unlike on budget airlines. In particular, departing and arriving at Kuala Lumpur Subang is very quick and much closer to Petaling Jaya and downtown Kuala Lumpur. Only quibbles are that the ATR72 can be bumpy in turbulent weather and that the food (muffin) & drink (juice) onboard are uninspiring. Try to get a seat at the rear of the aircraft as ATR72s only have one door, at the rear.


FIREFLY customer review :  15 July 2009 : by J Chin

Customer Rating : 1/5

1 Star Rating

I had the worst experience flying Firefly. Flew to Koh Samui on 8th July with my family for a five day vacation. Was suppose to leave on Sunday (12th July) at 1100 hrs. Flight was delayed to 1530 hours due to bad weather. Was informed later that there was a further delay. My husband called up the Firefly customer service and was informed that the flight was cancelled. Imagine, we were all still sitting at the departure hall at 5.00 p.m. and there was no announcement that the flight was cancelled. We were all fuming mad and finally we told the airport officials to check with KL office. They finally called and confirmed that the flight was cancelled and we were told to return the next day. I am truly disappointed with the service. To top it all, our ordeal was not over yet, the next day, we were informed that our flight would be at 6.00p.m instead of 11.20 a.m. as we have not "checked out" yet. We did not understand what the Thai officers were trying to tell us. Wasn't all this technical arrangement suppose to be done automatically for the passengers? We had to wait for another two hours before we finally got our seats! Talk about providing great service!


FIREFLY customer review :  12 May 2009 : by Mohd Rosli

Customer Rating : 4/5

4 Star Rating

Kerteh - Subang, evening flight departed on time and arrived roughly 5 minutes earlier than expected. Ground service efficient. Check in and boarding without hassle. Plane interior very clean. FAs friendly and service fairly good. Light snacks (biscuits) and drink served promptly after departure. In-flight announcement was a bit hard to understand especially the one made in English, seemed like FA in a hurry. Other than that, nothing to complain about. For the price they are offering, will use them again


FIREFLY customer review :  20 April 2009 : by Kuhan Kandiah

Customer Rating : 5/5

5 Star Rating

I have just returned from a trip to Alor star (AOR) from subang (SZB) and it was a very pleasant flight with FY. Flights took off on time and the crew were friendly and genuine. Overall, excellent trip with FY. I wish they flew into KUL as well for easier connections to other points.


FIREFLY customer review :  11 March 2009 : by S Robertson

Customer Rating : 3/5

3 Star Rating

Kuala Lumpur to Pekanbaru, Indonesia, about a one-hour flight. Our plane was scheduled to depart at noon but we arrived to find that the flight had been delayed until 2:30 as one of their airplanes had technical problems and was removed from their fleet of 5 planes. Although we had supplied contact information and they acknowledged that they should have called us to let us know about the delay we received no information. When we did board, the flight was nerve-wracking due to turbulence most of the way.


FIREFLY review :  16 February 2009 : by N Bailey

Customer Rating : 5/5

5 Star Rating

Langkawi to Penang. Bargain price of 24 for 2 pax one way. Excellent service took of on time and landed 5 minutes early. (flight time was only 25 mins) check in was simple and no hassle about baggage allowance (we were a tad over but they didn't charge us) Plane looked brand new, leather seats very comfortable. Would use again and they can teach some of the British budget airlines a thing or two!


FIREFLY customer review :  16 February 2009 : by Stefan Drenkelfuss

Customer Rating : 5/5

5 Star Rating

Penang-Langkawi on ATR, Flight was on time, crew worked excellent together and the flight attendants were cheerfully serving orange juice and water during this 20 minute flight. A very good experience.


FIREFLY customer  review :  6 November 2008 : by Tom Murray

Customer Rating : 45/5

4 Star Rating

Koh Samui - Penang, one way (economy, it's a single class service). Superbly polite staff at check in, fast, efficient and easy. The plane was clean and tidy, seats were very comfortable, seats were only 2 by 2 across. It was only a 2 hour flight but they quickly served up a quick roll and beverage after take off. A superb little local airline, we departed and arrived bang on time. They use propellor - I hope they can extend their network, but the flight was less than 50% occupied.



Firefly review by Matthew Wesson

27 August 2008   Customer Rating : 3 Star Rating

PEN-LGK. A 90 minute delay to a flight of barely 30 mins is not a good start and a load factor of less than 20% doesn't bode well either. Booked last minute and got a bargain fare which made the trip cost only slightly more than the ferry which takes nearly 3 hours. A BOB trolley service came round once but on such a short flight no-one was interested. I had collected my luggage and was in a taxi less than 5 mins after landing. If there had been no delay this would have been a 5 star journey.

Firefly review by Mohd Hilmi

5 July 2008   Customer Rating : 5 Star Rating

Penang-Subang-Penang. Cabin crew helpful and friendly. Starting last month, FireFly increase its baggage allowance for check-in baggage from 15kg to 20kg.

Firefly review by S Palmer

4 March 2008   Customer Rating : 4 Star Rating

Penang - Langkawi. Quick hop over btw the islands. Price very good thru the net. Be careful if you come from a Malaysia Airlines flight to Firefly as baggage allowance is only 15 Kgs. Cost more for 8 Kgs of baggage than the flight. Buy on Board prices good though didn't bother due to it being a short flight. Left 15 mins early, landed 30 mins early!


Firefly review by Dan Wilson

25 February 2008   Customer Rating : 5 Star Rating

SZB - Lankawi return and SZB - Penang return. Subang airport is peaceful, quiet, efficient and close to Kuala Lumpur. Check in swift and boarding seamless as seat numbers assigned and the planes are small Fokker 50's. The flights were very comfortable (former MAS seating, not budget) with friendly flight attendants. Proper assignation of seat numbers makes such a difference compared to the shambolic scrum at LCC terminal. I hope they expand and operate many more routes from SZB.



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