FINNAIR   Passenger Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Finnair review   Finnair official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? FINNAIR Customer Reviews = 190

FINNAIR review :  29 June 2009 : by Walter Molt   (Germany)

Stuttgart to Bangkok, via Helsinki in Business Class, or whatFinnair considers to be business class. Given the seats in the Embraer, they should put a warning on their web site that people heavier than 60 kilo or longer than 170 cm may find these seats uncomfortable. The plane was delayed by 40 minutes. As transfer in Helsinki is only 45 minutes, the connection was missed. No ground staff to help the passengers. Finally, we found someone at the baggage delivery. Of course, our baggage - 2 business class passengers - was not on the belt. The handling staff had already left the airport. We were told to check into the Hilton, which is only a short walk. At the Hilton, for the first time, someone said sorry for your misfortune. By courtesy of Hilton, I could stay till the next evening. I passed my time, searching for my luggage. I was than comforted, that the baggage had been checked in for Bangkok. The plane was delayed for 40 minutes, as they discovered that there was baggage without travelers. It took them so long to take it out. I suppose, that was my baggage, because it did not arrive in Bangkok. The local staff in Bangkok was very nice, they did find out, that my baggage in the meantime had arrived in Bergen. Now I hope, that they will be capable to send it back to my home. Never again Finnair. Unfortunately, I have to return with them in three weeks.

FINNAIR review :  15 June 2009 : by A Hetier   (France)

CPH-HEL, HEL-CDG, economy. Good, efficient service, although HEL-CDG flight was not punctual. A nice surprise to find a courteous, smiling and French-speaking FA on HEL-CDG. Good space for the legs. Terrible sandwiches on CPH-HEL. Hot but terrible food on HEL-CDG.. Next time I fly Finnair, I will avoid the food.

FINNAIR review :  8 June 2009 : by M Marcelino   (Switzerland)

GVA-HEL-NGO return. Flights from/to GVA operated with Embraer 170, a nightmare for a 3h long flight. Basic service, very uncomfortable seats. The trip to Nagoya was better, operated with A340. Lots of legroom and nice cabin crew. On the way back, I was a little late at the airport, and as the flight close-out was finished already, I flew back to HEL in C-class. Seats are quite comfortable, good choice of meals, and great crew. PA announcements. Done in 4 languages (finnish, swedish, english and japanese) - IFE stops for at least 10 minutes every time they have something to say. Quite annoying when you're watching a movie and the same movie stops 2-3 times for PA announcements, which of them I understand only one. I did prefer flying AY economy-class than BA's World Traveller Plus, and the price with AY was far cheaper.

FINNAIR review :  18 May 2009 : by H Park   (UK)

LHR-HEL-ICN. Seated next to the emergency seat, excellent space with kind FA. Food was okay. Will use again for the flight time and the cost also. On demand movie was pretty good as well, sound system was bad.

FINNAIR review :  12 May 2009 : by J Bader   (UK)

LHR-HEL-PVG, PEK-HEL-LHR. The short leg between London and HEL was ok, good legroom and a hot meal. FA looked really bitter and did not communicate. HEL-ASIA route, nice plane, with ok legroom, clean cabin. Service good, food ok, IFE pretty good for European airline with on demand video. Flight is only 8 hours so it is a good way to cut a long 12 hour fight, specially if you are in economy.

FINNAIR review :  11 May 2009 : by J Kang   (China)

PVG-HEL. New A340-300. Seated in the middle section of economy class. Seat comfortable but slightly cramped. Food excellent. Cabin crew attentive and helpful. Would not hesitate to fly Finnair again. The only downside was my IFE broke down halfway into the flight.

FINNAIR review :  5 May 2009 : by J Turunen   (UK)

LHR-HEL-NRT return Economy. LHR-HEL food not so good. FA's nicer than they used to be on Finnair. Full plane but seats quite comfortable. HEL-NRT seats more cramped, very hard and uncomfortable. FA nice and helpful. Food the worst airline meals I have ever had. Greasy - inexplicably both dinner and breakfast had overcooked swede in it. No sleep due to discomfort. AVOD film choices good. NRT-HEL same except wonderful food! Odd that they serve finnish rye bread after the meal and not during. Transfer at HEL chaotic. Mysterious why another security check which meant no time at all at the airport to relax before flight to UK. Straight on to the other plane. NO chance to shop etc. HEL-LHR food abysmal though - I did not even eat it after tasting one mouthful.

FINNAIR review :  5 May 2009 : by Bob Andrews   (UK)

LHR-NRT-LHR. Check-in in T3 was very quick and you can use the Cathay Pacific lounge if in Bus Class. Flight to HEL nothing special. Good connection in Helsinki and a big difference in everything on the A340 to NRT. Great service, good food and excellent AVOD - not quite lie flat seats. I had to come back via Osaka which uses the MD-11 aircraft but no problems with check-in and transfer. MD-11s are a bit long in the tooth but quite comfortable with good service overall. AVOD isn't the same as the A340 but generally a good flight with adequate food and nice wine selection. Quite a short connection in Helsinki to the London flight but an easy transfer. The London flights are really just a glamorised economy service. Flight full and service a little lacking and food nothing to write home about. However, overall a good experience and I would use Finnair on the Japan route with the much lower fares that they currently offer.

FINNAIR review :  5 May 2009 : by C Thomas   (UK)

LHR-HEL-NRT return in Business. GBP1580 incl taxes is a steal and unlikely to remain at this level for long. Attentive crew, usual European C class on LHR-HEL-LHR legs, but NRT legs were in spacious C cabin on A340. Angled Recaro lie flat seats, reasonable catering, pretty good AVOD, good wine (especially the champagne), flights on time and checked baggage made it even with the short HEL/LHR connection time. Negatives: HEL lounge is poor (not much on offer and very crowded when several Asian flights are due to leave). CX lounge at LHR isn't very good either, (used the QF Business lounge at NRT which is okay). Short connection at HEL on return. Had the inbound NRT not been 20 mins early would probably have missed connection to LHR due to huge security queues in the transit area (mainly occasional holiday passengers with liquids in every pocket of their carry-on, it seemed). No NRT liquid duty frees allowed due to the transit security checks. General opinion very positive - far better than direct in VS or JL Premium Economy and cheaper than BA WTP+, plus 1.5 x base mileage points on my AAAdvantage account.

FINNAIR review :  28 April 2009 : by J Burvill   (UK)

LHR-HEL-DEL and didn't enjoy it at all. The outbound flight from London was delayed by nearly 2 hours causing many passengers to miss connecting flights. The food was terrible - up there with the worst airline food ever! Also there's no seatback entertainment which is fine on the LHR-HEL leg but on the trip to DEL I was forced to endure a kids movie and then a Bollywood film. Drinks service was scarcely seen and when I asked for a glass of wine 90 minutes before the plane landed, I was told the bar had closed. The tickets were cheap, but as we know, you certainly do get what you pay for.

FINNAIR review :  27 April 2009 : by J Hou   (Netherlands)

TV was broken and they only give you a 20 euro voucher for in return. The cabin was not clean, the food wasn't that good and the service was poor! The check-in service at Amsterdam was terrible but better at Hong Kong. Helsinki lounge was too crowded and had nothing in it.

FINNAIR review :  19 April 2009 : by T Lindqvist

Helsinki-Shanghai, Hong Kong-Helsinki. Crew helpful and friendly. Modern aircraft. Good entertainment system (could be little more of tv-shows and music selection when the flight is a little more then 10 hours. Its hard to give a really high score when we have experienced Singapore Airlines service and comfort. Finnair cannot compete in the same division even if the flight went very smooth.

FINNAIR review :  16 April 2009 : by P Wood

Great wine and champagne, food surprisingly good, angle lie flat seat not fantastic, but width makes up for the slight angle. Service was professional and overall I was surprised with how good the product was. Would happily travel with Finnair again.

FINNAIR review :  7 April 2009 : by N Pelisch

Kansai (Osaka) to Paris, via Helsinki. The flight was good, service from flight attendants was nice and food also good. All flights on time.

FINNAIR review :  26 March 2009 : by T Hentunen

First time on Finnair A340 on HEL-ICN-HEL in economy. Very good quality from the beginning to the end. Seat comfy, food pretty good, entertainment great, service friendly with lots of drink runs between the meals and snacks available for free in the back galley.

FINNAIR review :  25 March 2009 : by Kim Krister

Finnair leisure flight HEL-LPA-HEL. Both flights delayed one hour. Cabin was dirty, our seats had leftovers (bread, chocolate papers) on both leg even when boarding at HEL. Crew was talkative, but service was slow. Served hot meal was a very small portion of pasta with few bits of chicken. Everything was payable, even water. We paid 50 EUR for exit seats. LPA check in was chaos, we waited 90 min more from official check in opening time, in warm departure hall, because Finnair forgot to send passenger list to LPA airport. This info was given to us by friendly Spanish airport staff. As it never came, staff started to do it manually. Overall an unpleasant travel experience with this airline. Not worth for the money, steep ticket price. As there are no competition for this route. Send reclamation for Finnair, and after three weeks, still no answer from them.