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Finnair Passenger Reviews and Finnair Customer Trip Reports



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Finnair Customer review :  10 April 2014 by M Studzinski    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-Helsinki, Business Class. Flight operated by FlyBE, on Embraer aircraft. Flight on time, nice and attentive cabin crew. Hot food served (some kind of chicken tortilla) with box of Godiva chocolates. Very smart and modern design of drink glass ( like iceberg). Some downpoints - business seating is the same as economy, which would be ok, unless you are having huge food tray in front of you and trying to eat. Seat next to should be kept empty, like other airlines do. Because Finnair added some folded stairs to this airplane type ( never seen it before), only one toilet, at the rear is available for all passengers. Not too comfortable. Very long wait for a bags after arrival, more than 30 mins.



Finnair Customer review :  10 April 2014 by Joseph Selvanayagam    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-Narita, QF 21, 6th April. Narita-Helsinki, AY 74, 7th April. Helsinki-London, AY 833, 7th April. Having been a Qantas Frequent Flyer for over 20 years and a Platinum for more than the last 6 years, I have rarely had a more enjoyable trip (taken with my two sons, 10 and 9 years). The seat comfort, service, and friendliness of the staff was excellent (and better than most flights with Qantas, BA or American). When combined with the reasonable cost of these business class fares, in my view it is a no brainer to fly Finnair for this sector (Asia into Europe).



Finnair Customer review :  27 March 2014 by Lopez Roberto    (Costa Rica)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First segment CDG-HEL on a E190 operated by FlyBe, regular economy class seat in business cabin, seat width, pitch, comfort, only real difference was lounge access at Paris Airport and full hot meal provided. Second segment: HEL-JFK on a A330, not with the new business configuration, however lie flat seat was comfortable for a 8 hour daytime flight. The real gem was the crew, superb service, attention to details, service always provided with a smile. Food was very tasty and wine list quite good as well.



Finnair Customer review :  22 March 2014 by Lassi Laukkanen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-HEL with A319. Very smooth baggage drop in Prague. Too choices for complimentary sandwich. Beer 4 euros, not expensive. Boarding easy. Finnair has very nice flight attendants, they were excellent. At Helsinki door was open to cockpit and captain smiled goodbye to passengers. That was nice. Overall very nice experience.



Finnair Customer review :  22 March 2014 by Lassi Laukkanen    (Finland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-PRG. Plane was Embraer 190 operated by Flybe. Small plane but seat pitch okay. Not any entertainment. Complimentary soft drinks and sandwich. Low rating because a purser was so rude. Other flight attendants were friendly. I can recommend Finnair but not Flybe operated flights.



Finnair Customer review :  11 March 2014 by Williams Anthony    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HEL-MAN last week in business. Superb flight in every way. Transfer in HEL was very short but this proved to be no problem. Last sector in business on FLYBE which was fine. Very impressed.



Finnair Customer review :  10 February 2014 by Laukkanen Lassi    (Finland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short flight HEL-ARL. Online check in always nice. Baggage drop at Helsinki Airport was just a joke. Friday evening and only two desks open and one for special luggage. I was waiting there 25 minutes, too long for bag drop. It's a reason for so low a rating. I had enough time but there was very nervous people in the queue making waiting especially uncomfortable. I can not accept Finnair slogan "Peace of mind" before and after the flight. Ground staff anyway nice and friendly. Flight was delayed 50 minutes due weather. Flight was very comfortable with new A320. I had an exit seat and was sitting alone on that row. Complimentary soft drinks. Cabin crew courteous and very professional. Its almost standard with Finnair.



Finnair Customer review :  30 January 2014 by Jennifer Bentley    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HEL-SIN, HKG-HEL in Jan 2014. Short haul was pleasant. Lounge at Helsinki was fairly quiet but this obviously depends on the time of day. On HEL-SIN sector, we had seats 6 A and C, bulkhead in the A340. We got some rest but the seat is not conducive to sleep. Why on earth any airline serves a meal at midnight defeats me, so we declined and tried to get some sleep. On arrival at SIN we had use of Qantas lounge for our ongoing flight with BA codeshare. Overall the flight and lounges for the outgoing sector were fine. The return was awful: Finnair uses Plaza Premium lounge at HK which is poorly equipped, uncomfortable old seating, and it's a very long walk to the gates. No announcements were made (and we were told this), but the only flight screen info is one which scrolls through the next 24 hrs flights. With no help from the lounge staff, we decided to make our way to the gate about 45 mins before departure: a good thing we did, since the flight was not showing as boarding as we left the lounge, but the extremely long walk to the gate meant that we were some of the last to board. Although the flight was scheduled to be on an A330 with flat bed seats, it was an old 340 and sleep was difficult. Staff are pleasant but not particularly proactive. Not sure I'd fly with AY business again unless I was assured of a flat bed. I understand they are upgrading most of the fleet this year.



Finnair Customer review :  28 January 2014 by N Petersen    (France)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-HEL-HKG. First time that I took Finnair, and I was rather disappointed. Positives: FRA-HEL was very convenient, comfortable seats, decent food, quick transfer at Helsinki airport, free WIFI at the airport. However, the flight to Hong Kong was horrible. The plane was about 20 years old (it still had ashtrays in every seat), seats were very uncomfortable, service was slow and unfriendly (only four FA for the whole economy class), and the food was uneatable. On the return flight to Helsinki, the plane was at least new and the seats were ok, but service and food were as bad as on the first leg.



Finnair Customer review :  20 January 2014 by G Paul    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Finnair long haul London-Helsinki-Hong Kong and return. Flight out was fine but very firm seats and a lack of films to choose from. The flight back was much better seats were comfortable more films and the food was pretty good, service while not up there with Air NZ or Singapore was perfectly measured for the flight. The plane, the A340-300, love this old beast its shorter than the 600 series handles bad weather better, not sure what all the other people are moaning about. I flew Qantas on the HK to Brisbane leg and the inflight system on their planes was shocking, A330 planes are average compared to a 777. Finnair did the job, that's good enough for me.



Finnair Customer review :  20 January 2014 by L John    (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from HEL-BCN on 15th January. Flight was on time and boarding was quick and efficient. The aircraft was very clean and the interior had a nice light colour to it. In the air, we were served a simple but delicious meal, as well as free complementary drinks. Crew was professional and mature. My only complaint is the reduced legroom available on economy class flights.



Finnair Customer review :  14 January 2014 by Antony Miller    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Helsinki-Heathrow, AY 840, AY 3125, 2 Jan and 6 Jan. Customer handling, punctuality, service and catering are all faultless, but Finnair Business Class has a certain style which is very calm, measured and Scandinavian. You are made to feel more like a guest at a charmingly managed dinner party than passengers in an aeroplane. I look forward to my next flight.



Finnair Customer review :  13 January 2014 by Y Ren    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Riga-Helsinki-Beijing in Economy. We redeemed two Finnair tickets using Qantas points. Finnair sent us a couple of welcome emails and highlighted the online check in option. We did online check in 24 hours before the departure. As a Oneworld Sapphire member, we picked front row seats. Check in at Riga airport was eventful, staff are not really familiar with Beijing's 72 hours transit visa on arrival. It took a while for her to understand and sorted out all the luggage and boarding passes. Finnair is using Riga's airport lounge, It is a very nice lounge. Finnair's subsidiary flyBe is flying Riga to Helsinki. It was a full flight and cabin crews are very friendly and helpful. Transit in Helsinki is very easy. Lounge in Helsinki airport is nice and food was plentiful. Helsinki Beijing flight was half full and staff did a good job. I love Finnair, it is a great airline and has consistent good service.



Finnair Customer review :  8 January 2014 by Lehtinen Mikko    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

6 Jan 2014, HEL-LHR. Good lounge in Helsinki, onboard excellent purser in business and food good. Seat is like in economy but middle seat empty. I really like Finnair business class.



Finnair Customer review :  2 January 2014 by Marco Romanov    (Finland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki to Bangkok in Business Class. Boarding was made by bus, so no priority for Business passengers - Shame. Very old plane (A340) with old seats and very ancient IFE! Screens did not work properly and the picture was with bad quality. Food on board was not very tasty but ok. They also forgot the printed menu lists on board so I could not choose what to eat really. I don't like their new menu because they try to serve you some "fusion Asian" with no Western options. Wines on board are still ok. The staff was mature like always on Finnair flights, not very happy looking but still ok. Asian stewards were the best and most polite. I would still recommend them, but I hope they get rid off that old plane.



Finnair Customer review :  2 January 2014 by Bolz Christian    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt - Helsinki - Beijing. The seats were relatively comfortable, however since I am very tall, all economy class seats don't offer enough space for me. The food was quite good and also the inflight entertainment program offered several new movies from Hollywood, Korea and other countries as well as TV series and music. Both flights were on time.



Finnair Customer review :  30 December 2013 by Lassi Laukkanen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG to HEL. Plane A321. Nice and clean cabin. Flight on time. I had seat on exit row, so good legroom. Two alternatives for snack: turkey sandwich or tomato-mozzarella sandwich. Turkey sandwich was tasty. Soft drinks complimentary. Chocolate before landing is nice. Three euros for newspapers is expensive, Videos on TV screens and also some old Finnair commercial films because Finnair celebrates this year their 90 years. That was nice. Cabin crew superb, very friendly and attentive.



Finnair Customer review :  9 December 2013 by T Patrick    (Hong Kong)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to HEL. Economy. I usually fly premium economy but no chance on Finnair. All clean and correct but really this is the most basic long haul option to Europe from Hong Kong. The minimum of food and drink offered, seats small pitch and TV units pretty dated. Until they introduce a premium economy section I wouldn't bother again. The time saved with this direct flight was wasted as I felt too tired the day I arrived.



Finnair Customer review :  2 December 2013 by Tapani Vuola    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A business trip HEL-CPH-HEL. Nothing to complain about, easy check-in (for both directions), bus transfer in Helsinki to the plane, coffee and juice served both ways, sandwiches for sale (bought one, found it tasty), very friendly crew both ways, fresh plane (and I like the Marimekko paper cups and serviettes etc.), flights on time or even a bit before the schedule. Oh, the IFE consists on hanging TV's playing the Montreal version of Candid Camera.



Finnair Customer review :  25 November 2013 by D Cremer    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have become a big Fan of Finnair. DUS-BKK in J for 1250 Euros is an extremely good price, and they offer those for almost all their Asia-Flights. The new Seat (Full Flat) is amazing. We had the old Seat on the Way back. Good enough and AY are losing those Seat mostly in 2014. Food ist good - I like the signature Soup. It's a nice touch. Crew - as on every Euro-Airlines. So and So. But mostly friendly older Ladies. Overall for the Prices offered the best Choice in Oneworld. I found the IFE to be better than I read here. Although its surely not a System like Qatar's or Emirates. Big Plus: The Stress-Free Airport. Small, nice, connecting in Helsinki is bliss. I will most definitely fly with Finnair again, just booked a very cheap Flight to NRT.



Finnair Customer review :  21 November 2013 by M Pajunen    (Finland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki to Madrid in Business Class in October 2013. They exceptionally used a larger A330 aircraft on this four hour flight, it was a special training flight for their new Spanish crews. The crew training made the service a bit slow but on the hand the passengers got some extra attention, overall the crew was attentive and friendly. No meal choices, the served dinner was rather tasty but the portions could had been larger, the drink selection was good. The seat comfort was ok, this aircraft still had the older angled lie-flat Business seats.



Finnair Customer review :  21 November 2013 by L Mah    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Singapore - Helsinki and checked in online and reserved our seats in Row 32 only to be given Row 66 and there was no changing as the aircraft was full. No apology given. There was no legroom and when the person in the seat in front reclined their seat there was no room to move at all. The seats were uncomfortable and hard. The staff forgot to put the brake on the food trolley and it rolled down the aisle. The food was overheated, dry and tasteless. No refills were offered for drinks. Half the video screens on the plane didn't work. Would never fly Finnair again.



Finnair Customer review :  21 November 2013 by Sami Järvinen    (Finland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Hong Kong to Helsinki via Finnair. I was shocked by the seat layout of this plane, I really had to wonder was this Finnair? The seats were the most uncomfortable, smallest ones I have sat in ever, and I have travelled quite a bit. The inflight entertainment units were basically mid 90s gameboys! Ryanair etc had more leg room and general comfort. Perhaps for a short flight such extremely uncomfortable seating arrangements would be ok, but for a 10 hour flight it was a joke. Finnair rides on this image of Nordic excellence, its time to re evaluate.



Finnair Customer review :  20 November 2013 by Alex Snelling    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class from London to Helsinki then on to Singapore, return from Hong Kong to Helskini. You get what you pay for. Finnair are operating OH-LYF and OH-LYG Airbus A340s on these routes which are 16 year old Air France aircraft. Cabins had not been refurbished in November 13 just refreshed. Despite the dated and worn feel of the cabin, comfort was actually pretty good and I was able to sleep on both long haul legs on the angled lie flat bed. Power at seat is for French or American adapters and did not work on either leg. IFE is basic, unbranded and offers a small selection of on demand video, music etc delivered via a low resolution screen. Headphone socket is standard aircraft twin jack, you can bring your own headphones if you wish. Food was very good and cabin crew were excellent on the outbound and good on the return. On the return the aircraft lighting wasn't behaving itself and the automatic safety briefing wouldn't work, these aircraft are showing their age! The main problem was this trip was living with the uncertainty of if the flights would be cancelled due to Finnair staff strikes. Also on the short haul first trip out a catering strike meant only cheese sandwiches were available! To be fair to Finnair they keep you up to date. Overall, given the price this is a competitive and value for money way to get to Asia in comfort. Helsinki airport is brilliant for transfers which only involve a 100 yard walk from one gate to the next. If Finnair updated their tired planes on the routes and sorted out their Unions this could be excellent.



Finnair Customer review :  19 November 2013 by Wolfgang Hahn    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights Hamburg to Helsinki and to Bangkok in Business. Flight Hamburg to Helsinki (AY 2854) poor Catering in Business, due to a strike of caterers. Unacceptable waiting time in the airport bus at the aircraft. Boxes of cheese sandwiches were be delivered, while the passengers were stuck in the bus in front of the airplane. Bad co- ordination. Apparently no contact between check-in counter and cockpit. Flight 089 from Helsinki to Bangkok smooth and with normal business service. In Bangkok surprisingly Vouchers for the Immigration Fast Tracks. Finnair Germany told me before, there were no Vouchers for Fast Track. That's why I paid a VIP Service at Bangkok Arrivals. In vain. Finnair in Europe obviously don't know that they offer Immigration Fast Track permissions to their passengers. Not very professional. But: Flight itself was smooth, professionally handled and enjoyable. I would fly them again.



Finnair Customer review :  18 November 2013 by C Kong    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was on time and it got us there safely. Helsinki to Hong Kong. However, we were travelling with an infant of 13 months who we had to pay almost 50 euros extra for. That was fine, as all airlines charge for infants even sitting on our laps, but while other airlines would automatically give us the baby friendly seats (i.e. the first row of the cabin), Finnair wanted to charge us extra for it (remember we have already paid for our baby). I called the UK office a few days before our flight to check if our seats would be automatically allocated due to us travelling with an infant. I was told, by a friendly staff, that I had to wait unless I pay. I then checked two days before our flight, I discovered that we were allocated to the centre of the centre row in the middle of the cabin! Since we were flying an Airbus A320, we would have fellow passengers on either side of us. So I had to call again to explain it would not be very convenient for us and for other passengers. It took another day before our seats were rearranged to the side of the aircraft. So I would say don't go with Finnair if you intended to travel long haul with a baby. Unless you want to paid twice for the baby. Overall, we found the seat less comfortable than other airlines on a similar route and the food portion was on the small side. When we return we are going to paid the extra (120 Euros for the two of us) for the baby friendly seat because we can't face another 10 hours cramped in two seats. We are not looking forward to our return flight.



Finnair Customer review :  10 November 2013 by M Graham    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Hong Kong via Helsinki. The short flight to Helsinki was fine being only 3 hours, however the second leg from Helsinki to Hong Kong was not so good. We got there safely with our luggage but the seat was cramped and uncomfortable. The arm rests do not go up fully. I did not eat as it was a night flight so have no comment on that. The flight was on time.



Finnair Customer review :  23 October 2013 by M Ihantola    (Finland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-JFK-HEL in October. A333 OH-LTT on both flights. Flights on time, boarding efficient. Spacious cabin, leg room surprisingly alright (especially if there was no IFE box under the seat in front of you). Online check-in so-so: had to try 4 times to get one of our party of 3 checked-in, with the other two there were no problems. Got to choose our seats from what seats were still available, which was fine. We also had quite a lot of trouble with their online services before the flight. Cabin crew very nice on first flight, on second flight a bit brusque except one male FA who was working at the rear of the galley and proved to be both courteous and funny. Finnish accent quite heavy in all the PA announcements made in English. On return flight, the First Officer gave a humorous "welcome to Helsinki" by describing - very accurately - the currently lousy weather conditions. Pre- ordered gluten-free meals had to be personally asked for onboard but once delivered, were tasty. Although, the gluten-free breakfast with Finnair is an insult: a banana and one, dry rice cake wrapped in plastic. The regular economy meals seem to come with a choice of two (a vegetarian pasta or chicken etc.) but on second flight there was no choice left when the meal service reached the rear rows of the cabin. Wine, beer and sodas are served free of charge, spirits you have to pay for in economy. IFE perhaps a bit limited with choice compared to other airlines but we found it sufficient enough. Bonus points for Finnair for their exciting "Front camera" view as a part of their IFE service, especially if it's available during take off. Before landing on JFK, FA's announced that when returning to Finland, make sure you have enough time for the long lines to security check. Well, at bag drop at JFK, the Finnair desk doesn't open until some 2 hours before boarding time. A bit mixed messages, perhaps? All in all, Finnair does it's job: takes you safely there and back, with decent food and some entertainment. Don't expect anything spectacular, I'd say Finnair is a pretty decent airline.



Finnair Customer review :  23 October 2013 by Y Ng    (Hong Kong)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took Finnair from Helsinki to Shanghai on 20 Oct, the flight was a bit old, with a very small TV screen and outdated functions. Quite a lot of films were unable to be played. The worse part is the services, not to mention their delay, their Chinese crew members are rude, not smiling and always gossiping behind the cabin. The only good thing for Finnair is their food.



Finnair Customer review :  21 October 2013 by D Choudhury    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went for Business Class because of the reasonable pricing. While travelling from Delhi to Helsinki to Paris, the aircraft for the DEL-HEL sector was an A330 fitted out with the new Finnair business class seats and decor. It was reasonable, the flight was comfortable, I missed the flat bed, but overall it was not uncomfortable. Food was decent too - no complaints. From Helsinki to Paris, the business class turned out to be disappointing, economy class seats with the middle seat left vacant. There was no entertainment and not much variety of food, but still decent. On the way back from Amsterdam to Helsinki in business class, same situation as Helsinki to Paris, but bearable and food this time was pretty good. The horror started from Helsinki to Delhi. Flight was delayed by over 5 hours and the Finnair lounge where I was stuck had atrociously little food. From lunch through to dinner, there was nothing except salad, a coldish sweet potato soup and just one main dish of chilli con carne. After boarding the flight which this time was an A300, I realised that this still had the old business class which was uncomfortable. The food was decent, but the air temp they maintained in the cabin was atrociously warm and I kept waking up through the night sweating. I requested them to regulate the AC better, but no luck. The worst part was the beds, it contorts to all sorts of angles if you are trying to sleep, and your spine is pushed up and you nearly slide down because the leg rest is maintained at such an odd angle. I kept trying to push myself up through the night as I kept sliding down, and I saw the same thing happen to several people. It is absolutely unacceptable. Finally I had no choice but to just sit upright. A word for the crew - all the cabin crew in all sectors are very friendly and helpful though.



Finnair Customer review :  21 October 2013 by Wolfgang Bohrke    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA-HEL-FRA. Staff were great - flight was good, food on way back from SHA was lousy. Aircraft in best condition - but in HEL we had to wait onboard for take-off for at least an hour! The reason was: The catering containers had to be loaded! 1 hour waiting on a 2 hour flight. The "Snack" we had been waiting for was some paper-wrapped noodle salad, some lettuce without any dressing or whatever should taste of salad. This final experience turned our review into negative.



Finnair Customer review :  17 October 2013 by Pruthi Navreet    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business, DEL-HEL-CDG and return LHR-HEL-DEL. Oct 7-15. After reading the reviews was apprehensive. Must say pleasantly surprised. Service was good with plenty of drinks around. DEL-HEL, newish A330. Good seats comfortable, daylight flight, did not sleep hence don't know on the full recline. Food though less in quantity was not bad. HEL-CDG, 50 mins transit, was apprehensive on baggage. Made it. A321 flight was not bad, food not great. Chicken curry served did not work for me. Return - LHR-HEL, Lounge was neat, clean with limited spread. Flight was fine, A321, food Ok, small portions. 5 hours wait at Helsinki. Lounge was nice, new. Packed with traveler's. Food Choice of main was limited. Salad, soup, rice and chilli con carne. Cookies and muffins available. Hard liquor had to be paid for, Wine, Champagne, Beer available. Flight HEL-DEL, oldish A330. Angled seats, just not possible to sleep at an angle. Again service was good. Food quantity again needs to be increased. Quality was decent. Inflight can be improved with more content. Overall after reading the mixed reviews was pleasantly surprised and would recommend.



Finnair Customer review :  14 October 2013 by L Brazel    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Supposed to fly from Helsinki to Singapore on 11th Oct but on arrival at airport told flight had been cancelled. Inadequate explanation of reason for cancellation so late, alternative arrangements and accommodation. Given no choice about alternative accommodation - which could only be described as basic. Despite having email address - I had to contact Finnair next day to find alternative arrangements. Now being sent via Amsterdam and with two other airlines to get back to Australia - missing our stopover in Singapore. Importantly missing out on extra leg room we ordered as I am taller. While staff generally friendly some have been brusque. Won't fly Finnair again!



Finnair Customer review :  7 October 2013 by B Gatecliffe    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Hong Kong-Helsinki on AY070 10th Sep in business class. This was a connecting flight, so the hope was our baggage would follow as planned. It did. Finnair use a generic business lounge in HK. Unfortunately it is not advertised anywhere or is any advice given where to find it. We ended up at a lounge which was not the intended lounge, but the staff, after a number of phone calls let us in. Evidently the lounge we should have used was at the other end of the airport and a distance away from the gate. Knowledge is good! Boarding was good and on time - priority boarding. Our aircraft was clean and the seating, whilst not the most up to date arrangement it was comfortable - angled, not lie flat. We did not sample dinner, as this was an overnight flight and we were tired. We slept for 5-6 hours. Breakfast was a simple affair, but was edible. The inflight entertainment was very average as far as choice was concerned. As we slept for most of the flight it was not a huge concern. We landed on time. The crew were terrific and helpful, when needed. All in all not a bad experience.



Finnair Customer review :  7 October 2013 by B Gatecliffe    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Singapore, Flight AY081 on Oct 1st - Business Class. Check-in in Helsinki was very friendly and efficient. The Finnair lounge was large and comfortable, but food and drinks selection was very average. Food was almost non-existent. It was a shame as it spoilt what was, on the first impression, a quality place to stay. Priority boarding was on time. Aircraft was clean and inviting. Seating was ok, but dated. Angled, not lie flat bed option. Overnight flight left on time, so slept for most of the flight. Entertainment was ok, not the best selection for a long haul flight but adequate - unless you had seen the movies before? Did not avail ourselves for dinner, but breakfast was ok! Just the usual offerings. Arrived on time in Singapore. The crew were good. They did what was necessary with a genuine smile.



Finnair Customer review :  25 September 2013 by S Otter    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paid full fare for a non reclining seat with reduced leg room on an overnight 11.5 hour flight. Finnair advised they prioritise passenger numbers over passenger comfort! Also advised there is a 20 euro charge to pre-book a seat to make sure you can recline (60 euros for extra leg room). Food I believe was very average but don't really know as I couldn't really eat when the passenger in front reclined their seats into my face. Inflight entertainment was not on demand and very limited and somewhat dated but as screen was at the end of my nose it was impossible to watch. Anyway. My advice is don't risk flying with Finnair.



Finnair Customer review :  25 September 2013 by B Hill    (Hong Kong)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Finnair seems to be getting progressively worse every time I fly with them. On my return flight to Hong Kong from Helsinki, Finnair were using old Air France planes, which do not even have the business class seats you actually pay for when you purchase a Business class ticket. The seats in these leased old Air France planes are dirty, old and extremely worn out and the equipment is completely outdated. Don't get me started on the entertainment if you can call it that. Next time I fly to Europe, I will pay a bit more and fly Cathay or BA, or even go with Emirates and you get what you pay for.



Finnair Customer review :  25 September 2013 by M Holby    (Norway)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Oslo, Norway, to Brisbane, Australia a couple of days ago. A few hours before my flight, I was told that my flight had been cancelled and I was placed on a different route. This meant that I had to make one more stop (I was already going by two different airports) and I did not get to check in again. I have trouble sleeping on planes and have to use the bathroom a lot. I asked the man kindly if I could have a seat along the aisle, twice. He didn't even reply. When I found out that my light didn't work on a 12 hour flight, I was mad. The man refused to ask anyone if they would change seats with me. When I arrived in Singapore I asked for an aisle seat again, no, they refused to help. I paid more money to get a shorter flight. I got 3 extra hours. I am never flying with Finnair ever again.



Finnair Customer review :  23 September 2013 by G Poun    (France)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-HEL-HKG. Going there, the flight had a delay of more than an hour. The flight went quite well however the in- flight entertainment was very poor. For a long haul flight, it was really not adequate. Fortunately, it was a night flight. Concerning the luggage, there was no problem with the connection of only an hour. It arrived on time at our final destination. On the return trip, the flight arrived a bit early.



Finnair Customer review :  17 September 2013 by R Clarke    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Amsterdam (via Helsinki). While the plane was comfortable enough, the inflight entertainment was quite limited and dated, amazingly compared to Jetstar even! For a long haul flight however the food was almost indelible. Dinner was no choice, some bland rice and meat dish. The most hilarious was breakfast though, some kind of instant quiche, soggy potato chips (for breakfast), soggy green beans and a sausage. I was quite amazed. I've lived in Finland and know food is not their forte but wow. Throughout the flight the attendants were quite brusque, and when asked for a beer I was told that they're busy and a drinks cart will come eventually. When they did I was told that hardly any of the drinks on the menu where available. So I just stuck with water. The in Europe flight was much more inline with what I have experienced with Finnair, good friendly service and basic tasty food. I won't be flying long haul with Finnair again, rather pay a bit more for one of the Arab airlines and get good food and open bar.



Finnair Customer review :  17 September 2013 by W Bathurst    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HEL-SIN, Flight AY0840 and AY0081, September 13. Well I and my luggage arrived on time so that's a good thing. However this Airline has the worst inflight entertainment options I have ever come across. Choice of about five movies, 2 or 3 of which were new. Made for a very dull return leg as none of these had been changed by the time I flew back two weeks later. Business class seat was very uncomfortable and beaten up and the airline was facing a catering strike, so the food was simply appalling and not up to standard which I would have found acceptable if they let me know at check-in so I could have stocked up before the flight. Overall I felt as though the airline has done nothing since that aircraft went into service in 1990. No upgrades, no replacement of broken parts, no moving with technology, no development of service. There are several other airlines I would happily fly in economy in rather than fly business for 15 hours again with Finnair.



Finnair Customer review :  13 September 2013 by Lehtinen Mikko    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki to Budapest on business. Because of Finnair catering strike only food I got was tiny salad in plastic, same as on economy. No newspapers, no ice, paper cup etc. Apology does not feel enough, considering how much I paid for ticket.



Finnair Customer review :  11 September 2013 by M Cahill    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Singapore to Helsinki on a 11.5 hour night flight with 2 other people and we were giving seats at the back of the plane which did not recline at all. After 5 hours we complained to the cabin crew who tried to find other seats but because they were among sleeping passengers who were taking advantage of the extra seat next to them we declined to take them. They still woke up a sleeping passenger and asked them to remove they legs so I could sit in the seat, he wasn't happy and I declined. We lodged a formal complaint and were told that "At the moment the seats on the last row are in normal use despite of the fact they do not recline. We want to be able to offer as many seats as possible to our destinations". So the comfort of passengers is not their main priority.



Finnair Customer review :  10 September 2013 by Dhruv Sirsikar    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-HEL-VIE, FCO-HEL-DEL. The long distance flights were quite bad. The food had no variety. There was only one dish and that was some vegetables without any meat. When I asked for meat they said that it was finished. The same was the scene on the return flight. The quality of food was much better on the short distance flights. The selection of movies was quite bad, though they were offered in may languages there was hardly any choice.



Finnair Customer review :  10 September 2013 by Tapani Vuola    (Finland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-AMS-HEL. A very friendly crew, light modern A321, for my size and for a short flight there was enough space, a "tandoori" chicken sandwich was tasty, coffee, tea, water and soft drinks free. Why so low rating? With the Finnair's ticket prices selling daily newspapers is an embarrassment to the company, the crew and the passenger. Secondly, and more importantly: the baggage drop took 45 minutes! I almost missed the flight, and queuing through the entire terminal building (and in the corridor to next one) was a nuisance!





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