Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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4/10

"bad after sales service!"

(Brazil)

Trip Verified |  Very bad after sales service! My flight from Helsinki to Paris was delayed due to a blizzard. After relutancly rebooked my connection flight to the next day, they said they do not issue voucher in Paris. How can they sell connections through Paris and don't have such Service for cases like this? Expected more from a company from finland.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Paris
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"positively surprised by Finnair"

(Sweden)

Not Verified |   I was positively surprised by Finnair since it was our first time flying with them. The aircraft was very comfortable, clean spaceous and the crew was spot on. We will defenitly travel with them in the future and recomend Finnair to any friends and family.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteDoha to Copenhagen
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The product is excellent"

(United Kingdom)

Trip Verified | The fleet is modern and consistent and so is the service. The food and drink offering sits somewhere at the middle of the pack of legacy airlines but given the economy superlight ticket price this is fair. The product is excellent.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to HEL
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"experience was great"

(United Kingdom)

Trip Verified | Flew from Dubai to Heathrow via Helsinki. Check-in at Dubai was quite chaotic with a long priority queue (and even longer economy queue). Maharba lounge in Dubai is acceptable - nothing to write home about. An old A330-302 is used on the Dubai route and the business class is the old version. The plane is showing it's age but the seats are in fairly good condition nevertheless. There was a slight delay in take-off due to a suspected brake issue that turned out to be a false alarm. The crew were pleasant enough and service was perfunctory. Pre-takeoff drinks were served and the meal service was fairly quick after takeoff. The meal itself was OK but not memorable. As this was a late night flight all passengers soon prepared the seat for sleeping. It was not the most comfortable as there was no bed pad provided - only a duvet/pillow. About an hour before landing the cabin lights were put on and a rather dry cheese roll was distributed along with drinks. Connecting passengers have to pass through a security check in Helsinki so need to have separated liquids in hand luggage. The lounge in Helsinki was quiet at the early hour we visited (7am) but spotlessly clean with self service food and drink selections available (oddly, there were no tea bags). The flight from Helsinki to London was on a new A350. The new business class seats were installed and are very comfortable. No amenity kit or blankets/duvets are provided due to the relatively short duration of this leg. There is a single food service which is breakfast and was all good quality and tasty. We landed early but ended up on a remote stand at Terminal 3. Overall our experience was great but I do hope Finnair update or replace the old A330 (OH-LTN) soon.
AircraftA330 / A350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDubai to London via Helsinki
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"all friendly and welcoming"

(Australia)

Trip Verified | Our check in in the Business area was quick and the check-in agent was very welcoming. We used the express security lane, but this ended up taking as long as the regular line due to some disorganised passengers. Once through Security, we made use of the lounge until our flight. On board the aircraft was spotlessly clean. The pilots were Finnish and the Cabin Crew were Indian. Cabin crew members were all friendly and welcoming and did a great job looking after the passengers. The flight was slightly late leaving, but time was made up on the way and we actually arrived in Delhi slightly early. The food was nicely presented. The salmon caviar and onion / beetroot puree did not appeal to my personal taste, but I enjoyed the chicken curry and both desserts. The seat was comfortable enough to sit in, but lying on it was a bit cramped and uncomfortable. I suffer from claustrophobia when I am in a confined space and lying my back with my legs in the small space felt like lying in a coffin, so when lying, I lay on my sides. I would have preferred the old style seats commonly used by airlines to these seats. They were easy to maneuver into the sleeping position though. There was a reasonable selection of entertainment for the length of the flight, but I was disappointed that the map did not track the aircraft's path and flight. The rest of my family were well looked after and our children got a few hours sleep and we woke them just before the descent. The captain made a nice firm landing into Delhi and all 6 of our bags were safely waiting for us at the baggage carousel when we arrived at it 30 minutes later. A common complaint with reviewers in Skytrax is luggage going missing. I recommend to everyone that you remove the tags and barcode stickers from your luggage either when you collect it, or before you next check it in as machinery in the luggage system may misread and spit luggage with old barcodes out leading to baggage handling mistakes.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHelsinki to Delbi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"genuinely friendly, welcoming and helpful"

(Australia)

Trip Verified | Check in was easy with a helpful person on the desk at Rome. Boarding was slow due to a large group of disorganised passengers who were blocking the middle of the aircraft, but we pushed back pretty much on time. On board, the crew were very smartly dressed and genuinely friendly, welcoming and helpful. The aircraft (OH-LZS) was clean and tidy - actually I'd say spotless. I was disappointed that for a 3 hour flight, there were no films available on screens and the WIFI had to be paid for, so accessing films via a tablet was not an option. I think Finnair can improve here and also put in some seats with a bit more padding when they refresh the aircraft's interiors. We did purchase some food, which was medicre - my son was not impressed with the pizza, but last night, we did have the most amazing pizzas in Rome which will be hard to beat. The blueberry juice is nice and although I was disappointed that the food I ordered was covered in mayonnaise - it was a generous portion. Disembarking was delayed by about 10 mins due to an issue with the Jetbridge, but this was out of Finnair's control and it meant that our 5 bags were waiting for us on the belt when we arrived to collect them.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Helsinki
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"delays and technical errors"

(Finland)

Not Verified | Imagine taking customers and leaving there belongings behind under this horrible weather. All our jackets were in the luggage’s and gods knows when they are gonna come to us. The whole journey was fills delays and technical errors
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels to Helsinki
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"is now a budget airline"

(Sweden)

Trip Verified | Finnair that used to be the best nordic carrier is now a budget airline masquerading as premium without the low prices. Free Hand luggage is restricted to 1 bag 40x30x15cm. You have absolutely no choice to choose your seat without a fee. You get assigned one and if you want to change to another one, even if it is in for example the middle seat on the other side of the isle, you still have to pay 9 EUR. in addition, the way they communicate the new baggage rules is like policing. The check in desk monitor threatens with "Your carry on luggage will be controlled by the crew" or something like that. I do understand that there might be issues with large amount of carry on luggage but why punish everyone for a few people not being able to follow simple rules? I feel so sorry for the crew that has to endure such awful tactics from a airline that was once the greatest amongst the nordic carries. Sad and stupid. Now I will try to fly Norwegian or BRA on my weekly trips between Stockholm and Helsinki.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHelsinki to Stockholm Bromma
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ticket was non-refund/non-changeable"

(Netherlands)

Trip Verified | Maintenance delay handled inappropriately by cabin staff. We were delayed 1+ hours do to a faulty machine part that needed to be replaced. The staff told us repeatedly during the wait and flight that due to expected tail wind we would easily make the expected arrival time. Turns out we were 1 hour late, which was not announced until we landed. The business class seats are the most uncomfortable I have ever experienced. They do not adjust, and if you're tall as I am (192cm) you simply can not get comfortable lying down or sitting up. I had to return earlier, but the business class ticket was non-refund/non-changeable. I do not remember signing up for non-changeable Business class ticket? The food was really good.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHelsinki to Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Really friendly service"

(Sweden)

Trip Verified |  Flight delayed 25 minutes but the weather conditions were pretty extreme. Apologies from the captain and cabin crew received. Really friendly service on this short hop. The sandwich was good and a small bottle of wine was fine too.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHelsinki to Stockholm
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes