FINNAIR Passenger Reviews and Customer Trip Reports

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FINNAIR customer review :  3 February 2010 by B Choo   (UK)

LHR-HEL-HKG return. The second flights in both outbound and inbound trips were delayed by weather, which meant extended transit time at HEL. Meal vouchers at HEL offered. Aside from this, flights went pretty smoothly. Friendly staff, seat and food OK. AVOD not bad, but fewer selection of movies when compared to competitions. Can't complain too much though, because of attractive fares for the holiday season.

FINNAIR customer review :  3 February 2010 by T Pozo   (Spain)

BCN-HEL-TLL and RIX-HEL-BCN. In Barcelona departs from the new T1, really impressive, although the plane is parked in a remote position is not a problem. Flight takes 3:45 to HEL, nice hot meal and two rounds of drinks, staff nice and smiling. HEL-TLL only a 20 minutes flight served by subsidiary Finncomm in a turboprop ATR72-500, even the short flight they offer a snack. RIX-HEL on new ERJ 190, 45 mins flight with drink and sandwich. Transfer in Helsinki airport pretty easy. HEL-BCN on A320, again excellent service, great seat pitch, very nice and helpful staff and tasteful hot meal. Ticket cost only 196 euros.

FINNAIR customer review :  30 January 2010 by Phillip Watson   (UK)

LHR-HEL-SVX. The first thing Finnair needs to do is leave Terminal 3! The experience is dreadful. Once you check in (very smooth) and on the plane the FA's are friendly and helpful. The only complaint is the food in economy is barely edible. Helsinki airport is very small and very family friendly and ideal for short connection times. On the flight back we were late leaving out of Ekaterinburg (bad weather in Helsinki) meaning we missed the connection in Helsinki. Had to wait an extra six hours for another flight but were given food vouchers and an apology! After the flight got another written apology from the airline and 40 euros coupons for their online store. They do make mistakes (and admit them!) and seem to try and ensure they keep their customers in the future. They are the cheapest airline and the in flight service is very good. However, they need to improve the quality of their food.

FINNAIR customer review :  23 January 2010 by S Galeano   (Australia)

Flew from Helsinki to Hong Kong on the 8th January 2010 and what a terrible flight it was. There were 4 babies all situated together and all they did was cry the whole trip, when one started the rest started. Got to Hong Kong out of 4 bags only 2 turned up. Hong Kong ground staff were absolutely great in chasing up the missing luggage. Got 1 bag 3 days later and the next bag in Australia 5 days later. Finnair baggage system is appalling and they should be ashamed of their performance. The most amazing thing is you are given a piece of paper which states that Finnair does not accept any liability for lost luggage. My question who is responsible and who is accountable.

FINNAIR customer review :  23 January 2010 by G Currie   (Australia)

HKG-HEL-AMS and HEL-RVN-HEL Economy. Seats comfortable even on the long haul from HKG. Food nice and typical airline food, good Australian wines, average entertainment and smiling crew - who like talking to and serving passengers. Flew Business Class PAR-HEL-BKK and this was even better, comfortable seats, bright fresh cabin, good food and wines, excellent service. Better than the Qantas flight to HKG and Business Class flight we took on BA.

FINNAIR customer review :  12 January 2010 by S Smith   (Australia)

Hong Kong to Helsinki new Airbus, plenty of legroom (for an Economy seat ), touch screen in flight entertainment, the best I've seen. Flight on time, friendly staff, food was ok, nothing special but I dont think I've ever been served a good airline meal in economy.

FINNAIR customer review :  8 January 2010 by C Miranda   (UK)

Travelled economy MAN-DEL return. Despite being able bodied and the first to check-in, was informed that we could not be alloted the exit row seats. The food we were served consisted of a nauseatingly sweet White and brown sludge that was supposed to be chicken masala. This is the first time in 20 years of flying that I actually gagged. The return journey was passable. I won't be flying them again.

FINNAIR customer review :  7 January 2010 by K Hakala   (UK)

Hel-LHR, arrived at Heathrow on 3rd Jan with 4 small kids and one bag missing. 1 person dealing with all queries at terminal 3. After 3 days have had no luck, no update, not one call answered. Airline can not tell me where the bag is, has it ever even left Helsinki. How is this possible? Only due to current security regulations the bags should ideally fly with the passenger on the same flight. Finnair is in such a mess with the bags that they are an international security risk. And this has been going on for a month at least now. It isn't rocket science. Read the tag and put it on the right plane. According to Finnish media there are thousands of bags left behind at Helsinki airport. And the airline offers zero assistance to the passengers. Absolutely disgraceful.

FINNAIR customer review :  3 January 2010 by N Rowe   (UK)

My family travel 2-3 times per year to Finland. Over 10+ years, Finnair have delayed my baggage at least once per year. I have just returned from Rovaniemi - Helsinki - LHR. 1 of my 3 bags is missing and like other reviewers, I have had no luck in over 3 days, in locating my bag (containing my sons Christmas presents). I am passed from pillar to post and have been given a number of contact telephone numbers, none of which make any genuine attempt to help when they are finally raised. Given the obvious difference between domestic and 'foreign' service provision (check out the international departures restaurant prices and quality, or the level of business class priority, given to internal travelers), I genuinely believe that the countries biggest flag waving corporation, does not give any consideration to non-Finnish customers - ask the customers who were sent at the last minute (in English) to the wrong departure gate, although the Finnair staff called the right gate in Finnish - no correction or apology - nothing. Finnair should be ashamed (if it did not have such a monopoly over Finland travel, that it can sit back and not give a monkeys).

FINNAIR customer review :  30 December 2009 by Steve Howard   (Australia)

I am a One World Emerald Frequent Flyer. I arrived in London Heathrow on Finnair on 21 December 2009 without my checked bag. I submitted a missing bag report to the baggage service people (1 person) at Terminal 3. The person took my details and gave me a Tracking reference as well as a contact phone number to enquire on the status of the missing bag. I explained to the baggage service person that I would be going on to Bogota… Colombia on Air France at 0640 on 22 December, he then told me that once the bag had arrived in London it would be forwarded to me in Colombia on the next available flight. On 24 December I called the number I was given and after many attempts for an answer a lady answered and informed me that my bag was with her in London and she would forward it to Colombia. I asked that she update the Trace information to reflect the location of my bag. She informed me that she would forward the bag by Iberia. Since then I have had no news on my bag. All that I know is that it is in London. The lady I spoke with did not update the trace information and I have tried many times to call the number given, but no one replies. Is this what one should expect. This has ruined my Christmas and my travel arrangements as I have no personal effects. I have tried calling many Finnair numbers but I wait for someone to answer. It has probably cost me over $200 in phone calls to get no one and no where. All I want is my bag. Last know position of my bag London. Finnair really need to look at the baggage service in London. Why is it not possible after many attemps to contact them. I am not sure if I want to fly with Finnair in the future as it would appear that the ground services are not that good and to me that is as important as the flight. This is the first time I have lost a bag on any Airline. A Very Expensive experience. Not really worth the effort with this carrier and I do not think I will ever see by bag again. Bad attention to customer detail.

FINNAIR customer review :  28 December 2009 by Matti Kalo   (Finland)

OUL-HEL-CDG Economy. Flight departed late and when we reached Helsinki, had to hurry to catch flight to Paris. Once inside the plane, we had to wait for almost 2 hours as other passengers were still missing. No drinks served during that time and no information was shared with us. Reached Paris without luggage, then again at Paris airport only one staff to support more than 100 people whose luggage was missing ! No support or kit provided by ground staff and had to wait for 4days to get the luggage. Worst airline for handling luggage.

FINNAIR customer review :  20 December 2009 by Roger Pointing   (UK)

MAN-HEL-PEK return. MAN-HEL leg on time with E190 very good hot meal, seats ok but could be tight if cabin full. Easy transfer at HEL used new Spa Lounge, boarded A340 on time, full J Cabin but lots of space. Heavy snow delayed departure by 2 hrs but FAs kept us going with seafood snacks and champagne so no problem. Food excellent with very attentive FAs angled bed ok managed to get about 4 hours sleep. Return day flight just as good as outward leg with very good service including mulled wine as a welcome onboard. Once again easy transfer at HEL and early into Manchester.

FINNAIR customer review :  19 December 2009 by F Hasek   (Hong Kong)

HKG-HEL-MAD. Economy. Unwanted choice but had missed flight day before. In fairness was not completely scalped by the ticketing desk given the timing. Space whilst not excellent for a 187cm tall passenger was bearable and better than other airlines like BA/CX/QF for similar routes. Food portions are small and they sneakily pass a pay for snack trolley just before serving the second meal. FA's friendly and efficient and moved my seat as my first neighbour was feeling sick before take-off. What matters is taken care of with Finnair - small trinkets no. Solid 4 star airline for economy.

FINNAIR customer review :  14 December 2009 by K Pellberg   (Sweden)

STO-BKK-STO in Business. Very good service, especially the return flight on 11th December from BKK. Food nice and friendly FA's.