FINNAIR review : 11 May 2008 : by C Price

Customer Rating : 3/5

LHR-HEL-HKG in business class - they offered a great fare in business for the flight to HKG - roughly half the price of BA or Cathay, and I got tier points and miles. Both flights left late. London to Helsinki offered a disappointing business experience. The seating, as has been mentioned before, is identical to economy. No additional legroom, seat width, services - why anyone would choose to fly business on these shorter flights is a mystery, unless they insist on lounge use and being off the plane first. That's really the only benefit for business class passengers. Food was OK but not great, and IFE non-existent. The wait at HEL was also underwhelming. Lounge was very crowded and food selection available was very limited. Free internet available on desktops provided. At least the airport is fairly small and efficient. Do not expect a multitude of shopping options though. For the long-haul flight, the business section on the A340 was half full. The seats resemble Luftnasa's business product - they're not especially wide but do go pretty flat, albeit at an angle. IFE was pretty good. Not a vast selection of new films, but a pretty decent choice. It also worked flawlessly which to a regular BA flyer like me is a novelty. The food was plentiful and good, and the service exemplary. Friendly, smiling cabin crew available at all times left me with a much more positive impression of Finnair than I'd received on the short-haul leg. I recommend this airline if you're flying long-haul, want a oneworld carrier and need to fly in business on a budget. Just bring a book for the stop-over and hope the business section on the short-haul leg is not crowded.

FINNAIR review : 7 May 2008 : by Michael Jurczynski

Customer Rating : 2/5

JFK-HEL-WAW-HEL-JFK in business class. I found a reasonably priced ticket ($3,200) on Finnair and as Finnair is a member of oneworld alliance I was able to get some miles on my BA frequent flyer account. I am sorry to say that the quality of service provided by Finnair leaves a lot to be desired. The only good thing about the whole experience with Finnair was that flights were on time. Flights between New York and Helsinki are operated on an obsolete MD-11 aircraft. The so called “Majesty lie-flat seats” are a joke. They are uncomfortable and hard to operate. You will find many buttons on the armrest that are supposed to control your seat, but many of them do not even work. Food very disappointing - small portions, average taste and poor presentation of dishes. The freshness of my salad was highly questionable and the soup on both flights was served cold. Wines were OK but the reds were served chilled. Flight attendants quite friendly but not attentive. I guess that a smile is a rare commodity in Finland. The entertainment system was not appealing. Flights between Helsinki and Warsaw were quite short, only ninety minutes each. There is no separate business class cabin on the plane, only a movable curtain separating business from coach. I was surprised to be served lunch (an overcooked fish) on my return flight from Warsaw departing before 10 am. I don’t think I will fly Finnair in future.

Finnair review - by C McCafferty

23 April 2008  Customer Trip Rating :

LHR–HEL–LHR in Economy. Finnair remain in Terminal 1 for the codeshare services to Finland with BA, which means getting to use the old premium Zone R with pleasant, courteous staff and a dedicated security channel – very impressed! Terminal 1 is noticeably less hectic now that most BA flights have moved to T5, although our flight left from the old BA domestic gates, which are showing their age and are quite a trek to get to. Onboard, the aircraft seemed quite new, with very comfortable upholstered seats with an inch or two of extra legroom achieved through storing the magazines etc in the top of the seat in the headrest area – a very clever design. Crew were friendly and all spoke good English, providing good service and a reasonably tasty meal both ways, with a free bar and refills for whoever wanted them. Arrival on both legs required a bus transfer to appropriate passport control gates, which meant exiting all passengers from the rear – passengers in Business were not impressed! Bags in both airports appeared quickly. Overall a great experience – a little pricey, but I think the service merits it on this 2hrs 40mins flight.

Finnair review - by Tapani Utunen

9 March 2008  Customer Trip Rating :

HEL-LIS-HEL 4½ hrs each way. Flights were on time both ways. The new seats on Finnair A320 are more comfortable and legroom has remained good in Economy, which is important. Hot meals served plus two rounds of drinks after meal service plus shopping if somebody needs it. Crews were friendly and professional - great flights!

Finnair review - by Richard Bevan

7 February 2008  Customer Trip Rating :

Shanghai-Helsinki on A340 - plane a lot better than the awful MD11's they fly on other routes, but still packed and I suspect that seat pitch in the second part of the economy cabin is much worse than the front 6 or so rows. You can only pre-reserve those 6 rows if you have a Y ticket or Finnair Gold card. Inflight entertainment system superb and on-demand choice of about 30 films. Sadly the screen is touch sensitive so you will be woken up from time to time with the person behind changing channels. There is almost nowhere to stand or crossover from aisle to aisle so cabin feels very cramped if you leave your seat (much worse than Lufthansa for example). Crew had not learned how to smile and when offering drinks one attendant just stared me in the eye and after 15 seconds could just blurt out "for you?". Someone should teach her the phrase "what would you like to drink" - although perhaps hard to say that and smile at the same time ! A chinese flight attendant could not understand my English and answer questions like 'what fruit juices have you got" (I am from UK and speak clear english!). I only took this flight because I had a one world round-the-world ticket, otherwise I'd never pick Finnair long haul.

Finnair review - by K Sintonen

30 December 2007  Customer Trip Rating :

Geneva-Helsinki-Geneva. Crew friendly and attentive! 3 hour flight there was drinks service followed by meal , then shopping. On return leg, crew even managed a second drinks service before landing. Food tasty, new Embraer aircraft.

Finnair review - by Ian Henderson

20 December 2007  Customer Trip Rating :

LHR-HEL-TLL Economy. Afternoon outbound delayed 1.5 hours following loss of slot etc. Completely full aircraft - excellent service and attentive staff. Leg room good. No choice in meal - rather curious beef type cutlet (same on return). Lots of wine compensated. Good supply of newspapers to all and crew actively sought children to offer games etc. Connection to Tallinn OK although aircraft was an Aero ATR. Arrival at 00.35 as they waited for a number of late connections. Return flight from HEL only half full and service even better than outward leg.

Finnair review - by Nick Byrne

12 December 2007  Customer Trip Rating :

LHR-HEL-PEK return Economy. I found crew efficient and friendly and none of them sloped off during the flights. The meals were okay, although I was surprised at absolutely no choice between the legendary chicken or beef - they offer extra wine and water top-ups throughout the flight. Legroom okay and flexible headrest excellent as I managed to sleep a little. I'd choose them again - particularly if you choose to make a break in Helsinki city.

Finnair review - by Kenny Andreasen

30 November 2007  Customer Trip Rating :

DEL-HEL, economy. I was looking forward to this flight with Finnair review - my first experience with this carrier. MD-11, which Finnair claims they will be replacing soon. Thank you very much, then future passengers might get the possibility to communicate onboard. Cabin crew did more internal chatting than working and hardly a smile. They seemingly forgot the time, as suddenly 25 minutes prior to arrival began to serve our breakfast in a kick-and-rush-pace. Many passengers - incl. us - had less than 2 minutes to eat before the plates were collected. When we told this story at Helsinki Vantaa Airport, the hub of Finnair, and kindly asked for a cup of coffee as we didn't have one onboard, the employees - 2 of them from Finnair review - simply smiled at us and said "poor you". A clear 1 star- flight, however they get an extra one because of the cheap price. I would rather pay and extra 100$ and receive just a little higher level of service, though. Things can get too cheap!

Finnair review - by Jani Elasmaa

27 November 2007  Customer Trip Rating :

HEL-CAN and PVG-HEL with Finnair, economy class. The old MD-11 are showing their age - extremely noisy and outdated. Seat 51A HEL-CAN, service friendly and effective, stewardesses went back and forth constantly with water and drink cart came at least 2 times after meal service. Snack bar open in rear galley. Ticket price cheapest from Europe to Asia. PVG-HEL, seat 45K (overwing) and this time almost unbearable noise, extra resonation from wall panels. Had to keep earplugs to keep headache away. Cannot hear announcements unless using headset plugged to your seat. Again efficient service but it seemed little bit tense amongst cabin crew. No extra smiles. Meal was good standard. I would take Finnair again because price/quality-ratio is good.

Finnair review - by Vasilis Meschinis

19 November 2007  Customer Trip Rating :

HEL-DEL-HEL. Planes (MD-11 both ways) were really old and extremely uncomfortable. Personnel was ok on the outward flight. There was one elder flight-attendant that seemed to have experience on long- haul flights. The rest could not care less. On the inward flight the personnel was unfriendly, to say the least. It seems that the word "smile" is not familiar to the Finnair flight attendants. They "threw" us the food trays and then they completely vanished for the rest of the flight. My wife pressed the flight-attendant button but nobody cared to answer. After waiting for almost 20 minutes, she finally went to get her glass of water by herself. The flight attendants were just chatting in the back of the plane. The whole experience reminded me of long-haul flights I flew back in the 80's. IFE is a joke. Is this a northern European airline? Hard to believe. It is fine to fly Finnair within Europe but, believe me, it would be a mistake to fly them long-haul. We were both extremely disappointed. The only plus thing was the ticket price.

Finnair review - by Saptarshi Chakraborty

19 November 2007  Customer Trip Rating :

FRA-HEL-BOM. Flight Helsinki to Mumbai was cancelled after more than 5 hours of "waiting and updates" at the airport. No managers available at Helsinki airport. Late night bus trip to a nearby hotel, a sleep for a few hours and had to check out at 12 next day. Since flight was at 8 pm, had to wait in the airport for many hours. The food offered was horrible. However it was the cheapest ticket available flying anywhere from Western Europe to India. The only good thing during the wait over 2 days were the vouchers which could be used at the restaurants or duty free shops.

Finnair review - by G Palmer

26 October 2007  Customer Trip Rating :

LHR-HEL-LHR in economy over the recent weekend. Booked through BA website, which meant no online check-in it seems - instead spent 45 minutes on Friday morning at LHR in a check-in queue. But seat for both legs reserved at time of booking and honoured at check-in, so at least no scramble to avoid dreaded middle seat. Flights excellent. Cabins clean and in good condition. Overhead screens showed external views from nose during takeoff and then switched to underside in ascent. Same again for landing. Service with a smile and professional on both flights. Hot meals served - no starter or dessert but still nice to have on a European flight - TTasty too, which was just as rare. Very good with the beverage service - flight out had drinks, then served meal with comp wine or beer, tea/coffee or drinks refreshed after lunch, and another quick drinks round around 45 mins before landing. Flight back similar except 1st round drinks served with meal, but again still had another drinks round before landing. Bags off quickly on both legs. Also worth noting that return journey from Helsinki on Sunday evening, it took 10 minutes to check-in and go through security - like a dream. Helsinki airport doesn't seem to have too many sky bridges, so both flights in and out used buses - fine for this time of year, but can't imagine doing it in their deep winter. Overall extremely impressed with their European economy product.

Finnair review - by Harry Johns

23 October 2007  Customer Trip Rating :

HKI-HKG Finnair continues to disappoint. I usually travel Business Class and have done many times with Finnair review - this time I was in economy. As usual Finnair considers entertainment as way down the list of priorities. All seats on Finnair long haul are below standard. No in-seat screens, even in business class (Personal DVD player 4 inch screen). Seats must be 10 years old. Lie flat must translate differently in Finnish because in Business Class they are 70 % flat but still old seats. No service to seats after meals as the crew is asleep and you have to struggle your way to the servery bar which only has bread and orange juice. Finnair are picking up a lot of business via transits from Europe to Asia and the Helsinki airport is now overcrowded and delays are regular and loss of luggage common. However Finnair will not change until there is a lot of pressure put on them as they are making lots of money at present and delivering below standard service.

Finnair review - by Tapani Utunen

23 October 2007  Customer Trip Rating :

HEL-HKG-HEL in Economy (MD11). Flights late (1-2 hrs) both ways. Finnair seems to have improved their service onboard in the past 12 months (better meals but no meal choice!) and crew are usually good on long-haul flights. However, MD11´s are showing their age and the fact that Finnair is expanding their Asian services rapidly allows 1-2 hours turning time at each destination, which in turn results in delays more frequently and the much advertised asset of Helsinki Airport as an easy transfer point is easily lost. To me Finnair is a 3-star performer but increasing delays are annoying. These things count when one pays for flights oneself and attempts to find the best price-quality ratio for each trip.

Finnair review - by A Liao

23 October 2007  Customer Trip Rating :

LHR-HEL-LHR in Business Class: I frequently travel on this route and have to say that the services are good. Flight Attendants are friendly and food excellent when compared with BA. I have no hesitation to use Finnair again.

Finnair review - by L Preo

9 October 2007  Customer Trip Rating :

Moscow - Helsinki - Beijing A320 / MD-11 Business Class. A 3 star airline with a 3 star rating. Friendly and fast check in and FAs. European seating typically cramped and uncomfortable on the A320, no IFE. Intercontinental leg seating comfortable and you have room for your things. Watch out for the 2-3-2 arrangement. However angled lie flat seat is lumpy and uncomfortable as a bed. Better than the uncomfortable plank on Austrian, but not as comfortable as the Qantas skybed (the most comfortable angled business sleeper we've tried - Qantas' seat is not a well designed seat in itself). The food out of Helsinki was passable at best, hot breakfast totally inedible. Didn't bother with amenity kit. Long haul business lounge at Helsinki is sub standard compared to oneworld lounges in Singapore/Sydney/London on all counts, comfort, privacy, facilities, food & alcohol, magazines, service. Especially after the new Qantas First lounge. Would fly again if I had to but SIA/CX products are a better way from Aus to Europe.

Finnair review - by B Crowley

5 October 2007  Customer Trip Rating :

Flew 3 European sectors plus one long-haul in September. Check-in efficient. Food minimal, but reasonable quality. Inflight service not bad. Inflight Entertainment - largely absent on European flights, main screen only on the MD-11 long-haul. Seating quite comfortable on European flights (A321, EMB170, A319). Not as good on MD-11 but not the worst I have seen - the forward economy cabin was laid out 3-4-2 at 31" pitch, the rear cabin 3-4-3 with what looked like a more generous pitch.

Finnair review - by Paul Jacobsen

5 October 2007  Customer Trip Rating :

ARN-HEL-RIX and return in Economy. Online check-in available 36 hours before departure, easy to use and allowed me to choose the first rows of Economy. All flights on-time with a professional but not overfriendly crew. On each leg of the trip, lasting only 35-45 mins, I was offered a mini-tray with water/juice, chocolate and a large sandwich, followed by coffee or tea. RIX-HEL at lunch time: I even got a small meal comprising of roast beef and potato salad! All in all, for travel to Finland and the Baltics, Finnair is much more enjoyable than the SAS-owned competitor Blue1.

Finnair review - by Matthew Omatic

23 September 2007  Customer Trip Rating :

Business Class JFK-HEL-LHR on and LHR-HEL-HKG. The European LHR-HEL legs were economy seats with economy pitch and room. No entertainment was provided on a 3 hour flight. While the food was good, this level of seating and entertainment on an international 3 hour flight is the same as economy; why would anyone therefore pay to be in business class? International sectors were better on the lie flat seats. Food was okay, but Qantas is much superior in the way the food is heated and served on plates. Entertainment variety was very, very limited.

Finnair review - by Mark Suva

18 September 2007  Customer Trip Rating :

HEL-NRT-HEL Economy. HEL-NRT quite good, Airbus 340-300 with good choice of IFE and quite new movies. Leg back to Finland - older Airbus with lower quality IFE screens, plane was late for 45 minutes, my friends IFE screen didnt work.

Finnair review - by Charles Kivio

18 September 2007  Customer Trip Rating :

HEL-VCE return Economy. Their internet booking is very good and allows for checkin and seating 36 hours in advance. A mother with baby can not be checked in via internet though and as the preseating had put the mother and baby off by several seats from the others we called their checkin number. Fast baggage drop at Vantaa worked fine though we could not bring the baby-stroller to the gate, there are shopping carts where you can put a child when they are too tired to walk. Our strategy of having the child walking "off her legs" before boarding worked wonderful and the onboard service was very good. Finnair provided hot food and free refreshments. Return trip also good but the information between Finnair and security had a little hickup as our pre printed boarding cards were accepted only after councelling with security supervisor so beware of using internet checkin on some destinations. Only two counter open for check in at Venice meant a long wait, could have been better. All in all I recommend Finnair and give them a four star for this trip.

Finnair review - by R Müller

18 September 2007  Customer Trip Rating :

OUL-HEL with Finnair A320. Bright interior but with cheap looking seats. Seats already look worn at the back even though they are supposedly new. Service not bad and you actually get a sandwich, coffee and soft drinks free of charge on this one hour domestic flight. Crew gives a very professional impression although they are not overly friendly.

Finnair review - by Leszek Skoczylas

21 August 2007  Customer Trip Rating :

HEL-WAW-HEL. Flying fairly often between Helsinki and Warsaw. The most annoying is the fact that almost every second time the flight is late. Knowing how terrible experience it is to wait at Okecie Airport in Warsaw, you can imagine the pleasure of the entire journey. The plane arrives 30-40 minutes late at Vantaa, then long waiting for the luggage. I choose the airline only because of the suitable timetable and good price ticket. Also, the internet booking system works well. Flight to Bangkok is another issue. Old MD-11, poor food, uncomfortable seats, noise. Lack of entertainment. Take your iPod with you!

Finnair review - by M Harris

21 August 2007  Customer Trip Rating :

London-Helsinki-Shanghai Y class. A340-300E comfortable on Shanghai leg. Staff pleasant. IFE OK and enjoyed quirky choice. Am assuming that the concept of vegetarianism is known in Finland but not taken that seriously! Our Asian Vegetarian on outward bound harked back to 1970s with rice and a few (tinned?) vegetables and a disastrous curry sauce. Inward bound somewhat better but doesn't say much. Tried to charge £10 for two G&Ts priced at 8 euros! Took a while to sort this out but was done pleasantly and drinks in the end were given complimentary. All-in-all would fly again given competitive price, punctuality and friendly staff. But beware the vegetarian food.

Finnair review - by Petteri Yrjölä

21 August 2007  Customer Trip Rating :

HEL-BKK-HEL Business Class, MD-11. Service professional and friendly. Food and wines excellent. Extra perk: you can ask Sony PSP from FA's. Had lots of fun playing some games with this excellent device. Noisy and shaky old plane, seats not so good even "lie-flat" (makes you wonder how they really test those seats before purchase) and entertainment. No AVOD and movies were at least 6 months behind their peak. In this long haul business class markets only an average product. Hopefully new Airbus 340/350's will change their direction, which seems to be downwards at the moment.

Finnair review - by Denis Vasilenko

7 August 2007  Customer Trip Rating :

HEL-AMS. Really pleasant flight. Everything was on time. Clean Airbus. Hot meal was served, soft drinks, beer and wine on request. Entertainment program during this 2.5 hours flight was offered. ( on big screens, subtitles, no headphones). Flight attendants very attentive. And the price - 200 Euro for round trip made this flight even more remarkable.

Finnair review - by Tapani Utunen

3 August 2007  Customer Trip Rating :

HEL-DEL-HEL in Economy. MD11 is an old plane with overhead screens but interior seemed clean and the middle seats D-E-G-H in rows 21-29 offered plenty of legroom. Meals were much better than on previous Finnair flights - a meal choice was given on the HEL-DEL sector which is not typical. Crew came out with water & juice rounds in the cabin plus wine & beer available throughout the flight on request. Crew very good both ways with relaxed approach and sense of humour.

Finnair review - by Marko Pajunen

2 August 2007  Customer Trip Rating :

HEL-MAN and DUB-HEL. E190 cabin felt roomy and legroom was comfortable. Meals are often AY's weak point and on their Embraers only cold meals are available in Y, but the chicken salad was good. Wine and beer are free also in Y class. My return flight from Dublin went fine too, though the warm meal was not very tempting. A319 was full and crew was busy, but was happy with the service. I think Finnair has a good intra- European product: comfortable modern fleet, free meals (though not always tasty) and drinks served and generally a friendly service.

Finnair review - by Gregory Rump

31 July 2007  Customer Trip Rating :

FRA-HEL-NRT on July 28. Aircraft an ER9 on FRA-HEL and new A340-300E (which Finnair boasts on their website) on HEL-NRT. About the planes in themselves: nothing much to add. Reasonably comfortable although there are better ones in Europe and Asia. Only negative point: AY finally did put in IFE even in Y class, but the selection is really not good. What a waste of money. However, big problems when booking: I booked through www.finnair.com. Reservation confirmation came through ok, but no ticket was issued and I ended up calling them twice to discover what happened. But no reaction from their side. Given that the checkin staff in FRA could not care less, if I would not have called them the day before, I probably would have totally missed the flight. So the trip started not too good. Second point: cabin attendants are a disaster. Friendliness unknown, smiling - what's that? After take off came the nice message "you will be allowed one free beer or soft drink with your meal" (great! on the inflight magazine it is written drink at least 2dl per hour). I don't mind paying for beer, alcohol or wine (although I think it is peanuts for them and the charge does not reflect the actual costs of the drinks. But I was upset at the "one drink" (not two) and the way/tone it was said. Meal was really poor, and they did not even offer a choice. Travelling long haul numerous times a year, I must add that meals are never really good on airlines, but that this was worse than on any flight I did in the past ten years. Japanese FAs were better, but did care more about the Japanese passengers than the other passengers, making me feel somehow discriminated. Overall very disappointing experience. Saved 150 EUR flying AY instead of BA, OS or Asiana. Still it is not cheap for the quality you get. Seems Finnair staff does not know they are part of Oneworld (and given their substandard quality they should not be either).

Finnair review - byG Lindholm

19 July 2007  Customer Trip Rating :

ARN-BOS in Economy. This is what Finnair sells as a "vacation flight" so the product is cheaper and lower quality than their regular offering. Hot meal included and acceptable, soft drinks included, alcoholic beverages of OK quality and cost. Seating on this 757 was very dense, less pitch than usual and almost no lean-back capability of the seats. Finnair cancelled the original ARN-BOS flight and forced us to fly two days earlier. They have so far refused to pay hotel for these two days.

Finnair review - by Andrew Kelly

15 July 2007  Customer Trip Rating :

Manchester-Tokyo in Economy. My outward flight wasn't too bad. Although very cramped. On my return journey things were awful. We were 5 hours late arriving and did not see our bags for almost 4 days. Before I had even checked in at Narita Tokyo, the delay to the plane was known by Finnair ground staff. This delay was longer than the connection allowed for in Helsinki, which was incidentally at the time of booking impossible to achieve due to the security checks in place. I understand that the primary function of the cabin crew is safety, however I feel it is not unreasonable to expect them to pass on information to passengers about connecting flights. After all they had the duration of the flight, a mere 8-9 hours in which to do this. Finnair appear not to care about the UK market as they have virtually no presence at any of the UK airports and instead rely on other airlines (who may be part of the same alliance, but compete against them directly) to 'mop up' problems at UK airports. I have experienced directly their uncaring and teflon like attitude to customer service. Consequently will not be flying with Finnair in the future.

Finnair review - by L Fitzpatrick

25 June 2007  Customer Trip Rating :

CPH-HEL-PVG. I was very disappointed with Finnair service. The meals were not tasty and the service was poor at best. Inflight entertainment on economy class was practically non existent: only some old films on small screens. The seating was terrible on the MD11: too small and I'm only 1.75m. Seats didn't lean back much at all. Finally customer service number has a 3.04euros charge plus communication fees.

Finnair review - by Matthew Allard

14 June 2007  Customer Trip Rating :

LHR-HEL-NGO Business. Left Heathrow late so missed the connection to Nagoya. No hesitation on Finnair's part in Helsinki to put me on the next available Asia-bound flight (which they held for our arrival) to Beijing. Cabin was slightly dated, but comfortable with only around 6 PAXs in the biz cabin. On arrival in Beijing I was told to check-in for a connection PEK-NRT (I managed to get re-routed to Tokyo, which was a bonus!). Bit of a nightmare trying to get a seat on China Airlines biz (Finnair hadn't commented that my booking was in biz and Finnair's agents in PEK were not especially helpful). However, after a lengthy delay in Beijing's smoky lounge, onward journey was ok. Return from NRT was perfect - only 3 PAXs in the cabin, perfectly comfortable if a little lacking in IFE. I would consider Finnair Biz again, but definitely not economy, especially given the OneWorld scheme and the "natural" routing from London to Asia.

Finnair review - by C Davis

14 June 2007  Customer Trip Rating :

Dublin-Helsinki-Dublin. Computer problems delayed check in at Dublin but they opened extra desks to make up time and flight left right on schedule. Crew friendly and attentive! 3 hour flight there was drinks service followed by meal , then shopping. On return leg, crew even managed a second drinks service before landing. Food/soft drinks/beer/wine complementary, charge only for spirits. Food tasty, aircraft and toilets clean, plenty of legroom.

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