Finnair Passenger Reviews and Finnair Customer Trip Reports   Finnair   294 reviews an official 4-Star Airline   Add your Finnair customer review   Finnair official 4 Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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FINNAIR customer review :  28 July 2010 by R Ducker   (UK)

MAN-HEL-PEK. MAN-HEL bit late leaving and the snack not very good. HEL-PEK plane seem to be fairly new, drinks and meal very good better. Very good IFE both ways as were cabin crew, HEL- MAN snack a lot tastier, no problems with luggage. All in all a very good trip all round.

FINNAIR customer review :  22 July 2010 by C Williams   (UK)

London Heathrow-Tokyo via Helsinki and Bangkok-London Heathrow via Helsinki Economy class. A330s for long haul flights, looked new. Excellent cabin service, special meals sorted out without need to query, food of good quality on long haul flights. Good entertainment system with recent movies and TV shows. Decent legroom. No problems with baggage connections. Smooth transfers at Helsinki airport (very pleasant waiting environment), and staff at airports friendly. Frequent flyer numbers for partner airlines taken care of. Only criticisms would be that short haul planes aren't as new as the long haul ones, and that things like eye masks would be welcome on night flights in economy class.

FINNAIR customer review :  21 July 2010 by J Alter   (Canada)

Toronto to Helsinki to Copenhagen return. The main reason for the low rating is due to the plane used from Toronto to Helsinki and back. It is a 757-200 and is meant for short hauls. We felt squashed in like sardines. Flights to and from Copenhagen were comfortable (A319) and we found the legroom to be sufficient. Food okay. Most flight attendants were pleasant. Check in at Copenhagen was horrid.

FINNAIR customer review :  16 July 2010 by S Stone   (USA)

JFK-HEL Business Class new A330 configuration. Brand new pods with full flat beds. The seats aren't "plush", but they are flat and horizontal and a big improvement. The bad news is for anyone who's more than 6' tall or overweight. These flat beds will not be all that comfortable for you. They are fairly narrow and the feature that makes this seating so unique - staggering the seating to use the console of the passenger in front of you for your legs, means there's not of room to maneuver your legs. For me, 5'10" and 145, it was fine and - for the price, one of the best transatlantic deals going providing you are going to Helsinki from NY or have to connect somewhere (I go to Moscow). Besides the seats, service was excellent. The new cabin interior color scheme and lighting is very comfortable, and food was pretty good too.

FINNAIR customer review :  15 July 2010 by Claus Dirnberger   (Austria)

HKG-HEL-VIE in business. Real crockery and cutlery, food plenty and tasty, service good, AVOD, angled lie-flat seat on A340 (I would prefer a horizontal lie-flat bed). Overall, Finnair exceeded expectations. Finnair offers very competitive fares in combination with other One World carriers, such as Cathay Pacific (which is also excellent).

FINNAIR customer review :  15 July 2010 by R Nugara   (Australia)

Bangkok-Helsinki-Lisbon and Madrid-Helsinki-Bangkok. Bangkok-Helsinki A340: very spacious cabin with angled lie-flat seats. Excellent inflight service provided by friendly and attentive crew. The meal service (dinner and breakfast) was excellent. A good choice of wines to accompany dinner. Entertainment was good but not as extensive as Singapore Airlines or Qantas. Helsinki-Lisbon and Madrid-Helsinki flights (A320/A321). the Finnair lounge at Helsinki airport, used for short haul flights was disappointing - very small and crowded, with surly staff and limited facilities. Short haul flights comfortable seating, where the middle seat in Business class is left free. Staff courteous and attentive and meals good. Helsinki- Bangkok, prior to the flight able to use the new Finnair Via Lounge. Spacious, comfortable, internet, wi-fi and a reasonable selection of snacks and drinks. Excellent showers. New A330, seated row 2L which is a single seat in the 2x2x1 layout. The dinner service was exceptional and cabin crew friendly and engaging. The seat converted to a comfortable full flat bed.

FINNAIR customer review :  12 July 2010 by Jan Krueger   (Germany)

DUS-HEL-RVN return in Economy Class. Both flights from Helsinki were a bit late. No problems with our flights, baggage,or anything else - even if we had short connection times in HEL. On the flight DUS-HEL and vice versa there a snack was served which was okay (DUS-HEL a sandwich, HEL-DUS a tuna tortellini salad), and on all flights, soft drinks, coffee, and tea was free -, beer, wine, etc could be bought.

FINNAIR customer review :  8 July 2010 by J Salonen   (Finland)

HEL-DUS return. Smallish cardboard box with meat balls and potato salad on outbound, nice sandwich on inbound. Normal Finnish service, a bit impersonal but efficient.

FINNAIR customer review :  1 July 2010 by R Riseborough   (Australia)

Bangkok-Helsinki-Zurich return. Bangkok-Helsinki legs in A340. Seats okay, no problem with leg room, A340 is quiet, entertainment screens good, some of the choices a bit unusual. Food can only be described as adequate, cabin crew attitude ranges from good to indifferent. Helsinki- Zurich legs in Embraer, okay snack food only. Arranged for a wheelchair at Helsinki for 83 year old lady - didn't happen. Finnair is let down badly by Helsinki airport.

FINNAIR customer review :  30 June 2010 by John Tindall   (UK)

MAN-HEL-PEK return. Embraer 190 MAN-HEL section and A330 HEL-PEK. All flights on time, easy transfers in HEL. Through check-in of baggage, both outward and return and no difficulty with collecting luggage at the final airport. Snack and drinks on Embraer aircraft, although alcoholic drinks must be paid for. HEL to PEK, a bottle of water had been placed in the seat net, hot meal and snack provided together with all drinks. We were very satisfied with the service and all in all, very enjoyable flights with the exception of the flight between HEL and PEK which was somewhat spoilt by the people in front reclining their seats and not being able to sit still. Cannot blame Finnair for this, but it is unfortunate that the seats go so far back that they give very little room to the people behind. Very pleasant cabin crew on all flights.

FINNAIR customer review :  26 June 2010 by K Pullen   (Papua New Guinea)

I like the Finnair business cabin configuration, but the angled flat seats are not as comfortable as full lie flat seats. IFE lacking and could be better. ICN-HEL was good - day flight with good although very impersonal service. HEL-DEL in a new A330 with full lie flat seat, very comfortable. Crew good but impersonal. Finnair offer some great deals in business ex Australia to Europe in conjunction with other Oneworld carriers. For the price they represent excellent value.

FINNAIR customer review :  22 June 2010 by A Botos   (Hungary)

HEL-HKG on A340, a very pleasant experience. The staff with a smile, professional and better then expected. The food was tasty and good portion. Cabin appears bright. Entertainment selection is rather poor, and the seat is still angled lie flat seat, which makes sleeping difficult. The lounge at HEL was nice, but you have to pay for your alcoholic drinks.