Finnair Passenger Reviews and Finnair Customer Trip Reports

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FINNAIR customer review :  19 March 2010 by H O'Brian   (Sweden)

CPH-HEL-BKK C class. IFE system was hard to work and selection of films very poor. I don't understand how the Finns, who are so good with electronics, could install such a messy system. Worst I have seen. Music also was very limited selection and almost bizarre offering. Otherwise good flights, seats, food, service all good. New lounge in HEL is bigger but food selection very limited. Noodles only when I was there. Little bread, no cheese or meat. Cheap wine free, good wines you pay for.

FINNAIR customer review :  9 March 2010 by Jan Willem Pronk   (China)

On the plus side, competitive fares, good baggage handling, pleasant plane interiors, quick mileage credit in my AA (oneworld) frequent flyer account, good connections to where I want to go, online booking and check-in is a smooth process. On the negative side - food under par, Finnish passengers seem to be favoured over non-Finnish passengers for upgrades, Helsinki airport is too small for handling the amount of transit passengers in particular at security after arriving from a long haul Asian flight transferring to a European destination. Lounges are not great, most flights are prone to departure delays, e-mail questions through their website remain unanswered. They still have my business as the airline has a reliable feel to it, but the negatives are starting to drag me down a bit. I would rate service on board as satisfactory. Not overly friendly but correct.

FINNAIR customer review :  7 March 2010 by Alan Traves   (UK)

Flew as a party of 4 from Heathrow to Hong Kong via Helsinki. The Finnair staff promised us seats together to Finland, but put us in 3 different rows. Although we then had assigned seats in 2 rows to Hong Kong, at Helsinki they changed that, so we were in four different rows again. Then it got worse. On the flight we were prohibited from using toilets and mothers were not allowed to stand and comfort crying children. The food was dire and did not appeal to European or Oriental tastes. Just for good measure, when we arrived, we had no luggage, - it did turn up some days later! On the way back we were again prevented from getting up or using toilets for a significant part of the trip to Helsinki. In Helsinki, we were rushed onto the aircraft, Pilot announced that the cargo doors were being closed and we would be departing soon - then nothing for another 45 minutes. Quite frankly there is no customer service on Finnair.

FINNAIR customer review :  27 February 2010 by John McLannahan   (UK)

MAN-HEL-HKG return. Pre-booked months in advance at a very competitive rate. Outbound extremely comfortable, courteous and willing staff. Inbound, delayed take-off at HKG due to congestion, but some time was made-up and connection at HEL only slightly delayed to enable passenger and baggage transfer. Arrival in MAN only 10 minutes behind schedule. Overall, a very pleasant experience with a competent airline, which appears to recognise efficient service and customer care.

FINNAIR customer review :  23 February 2010 by David Maler   (France)

Just back from a return flight from Paris to Bangkok via Helsinki. All flights delayed, and baggage not delivered on both flights at Bangkok and in Paris. A330 brand new but very poor room leg. Food and drink selection not very good, used to be much better with Finnair but they seem to have gone down dramatically. Finnair announces one of the shortest connection time for flights from Europe to Asia but their baggage handling is miserable, they simply do not provision enough time for correct transfer at Helsinki. You have to run to catch your connecting flight, horrible experience. And your luggage get stuck in Helsinki, so have to wait for the next flight to bring them, not good at all. Cabin crew seem to be only interested in selling you stuff while flying, looks like Ryanair, they wake you up in the middle of the night and turn all bright lights on to sell you their stuff on their trolleys, with loud announcements about duty free goods to buy - who cares? Food only limited to the strict standard, no such nice things such as ice creams or sweets between dinner and breakfast. Very disappointed especially comparing with previous experience a couple of years, their quality of service seems to have gone down a lot.

FINNAIR customer review :  16 February 2010 by Hugh Jarrett   (UK)

I've just got back from my honeymoon which was excellent, only to have Finnair's ineptitude at baggage handling leave a sour taste in the mouth. Both our bags went missing, including all the presents we'd bought. 4 days later we've got one back but not a peep out of Finnair about what's happened to the other. Our experience wasn't as bad as the poor lady flying to Brisbane who had no luggage by Heathrow. Goodness knows how she's coping. There's a Facebook group dedicated to this recurring Finnair problem.

FINNAIR customer review :  10 February 2010 by M Kodres   (Estonia)

Finnair have delayed my baggage in every flight. Back from Mauritius this winter, baggage arrives after 4 days. And latest there was 4 days ski-trip to France - without baggage, skis, clothes etc of course. All our bags missing and like other reviewers, I have had no luck in over all days there locating my bag (containing everything needed for ski-trip). I am also passed from pillar to post and have been given a number of contact telephone numbers, none of which make any genuine attempt to help when they are finally raised. In Geneva Finnair has no customer support at all. Also, though representative in Estonia any support does not exist. We took hotel in Geneva to be close to airport in case baggage coming - not. Worst support and customer service. Very bad feelings and memories.

FINNAIR customer review :  3 February 2010 by B Choo   (UK)

LHR-HEL-HKG return. The second flights in both outbound and inbound trips were delayed by weather, which meant extended transit time at HEL. Meal vouchers at HEL offered. Aside from this, flights went pretty smoothly. Friendly staff, seat and food OK. AVOD not bad, but fewer selection of movies when compared to competitions. Can't complain too much though, because of attractive fares for the holiday season.

FINNAIR customer review :  3 February 2010 by T Pozo   (Spain)

BCN-HEL-TLL and RIX-HEL-BCN. In Barcelona departs from the new T1, really impressive, although the plane is parked in a remote position is not a problem. Flight takes 3:45 to HEL, nice hot meal and two rounds of drinks, staff nice and smiling. HEL-TLL only a 20 minutes flight served by subsidiary Finncomm in a turboprop ATR72-500, even the short flight they offer a snack. RIX-HEL on new ERJ 190, 45 mins flight with drink and sandwich. Transfer in Helsinki airport pretty easy. HEL-BCN on A320, again excellent service, great seat pitch, very nice and helpful staff and tasteful hot meal. Ticket cost only 196 euros.

FINNAIR customer review :  30 January 2010 by Phillip Watson   (UK)

LHR-HEL-SVX. The first thing Finnair needs to do is leave Terminal 3! The experience is dreadful. Once you check in (very smooth) and on the plane the FA's are friendly and helpful. The only complaint is the food in economy is barely edible. Helsinki airport is very small and very family friendly and ideal for short connection times. On the flight back we were late leaving out of Ekaterinburg (bad weather in Helsinki) meaning we missed the connection in Helsinki. Had to wait an extra six hours for another flight but were given food vouchers and an apology! After the flight got another written apology from the airline and 40 euros coupons for their online store. They do make mistakes (and admit them!) and seem to try and ensure they keep their customers in the future. They are the cheapest airline and the in flight service is very good. However, they need to improve the quality of their food.

FINNAIR customer review :  23 January 2010 by S Galeano   (Australia)

Flew from Helsinki to Hong Kong on the 8th January 2010 and what a terrible flight it was. There were 4 babies all situated together and all they did was cry the whole trip, when one started the rest started. Got to Hong Kong out of 4 bags only 2 turned up. Hong Kong ground staff were absolutely great in chasing up the missing luggage. Got 1 bag 3 days later and the next bag in Australia 5 days later. Finnair baggage system is appalling and they should be ashamed of their performance. The most amazing thing is you are given a piece of paper which states that Finnair does not accept any liability for lost luggage. My question who is responsible and who is accountable.

FINNAIR customer review :  23 January 2010 by G Currie   (Australia)

HKG-HEL-AMS and HEL-RVN-HEL Economy. Seats comfortable even on the long haul from HKG. Food nice and typical airline food, good Australian wines, average entertainment and smiling crew - who like talking to and serving passengers. Flew Business Class PAR-HEL-BKK and this was even better, comfortable seats, bright fresh cabin, good food and wines, excellent service. Better than the Qantas flight to HKG and Business Class flight we took on BA.

FINNAIR customer review :  12 January 2010 by S Smith   (Australia)

Hong Kong to Helsinki new Airbus, plenty of legroom (for an Economy seat ), touch screen in flight entertainment, the best I've seen. Flight on time, friendly staff, food was ok, nothing special but I dont think I've ever been served a good airline meal in economy.