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Finnair customer travel guide
		Finnair World 4-Star Airline ranking		Finnair Business Class Lounge Reviews
		Finnair Economy class seat reviews		Finnair Business Class seat reviews
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FINNAIR customer review :  2 June 2011 by P Mijakowski   (Poland)

WAW-HEL-NRT with A340. I have been flying with Finnair on this route for years as for me it is the fastest connection from Europe to Japan. However, my current trip had more cons than pros. I have observed a gradual falloff in quality of catering during years. Now they reach the point that you should take on your own food with you. WAW-HEL not even a single sandwich. HEL-NRT two poor meals, low quality and quantity. In addition, a strike at the airport and decision that we'll fly without people's luggage. Waited 4 days for it to come. Lost connecting flight from Tokyo due to delay (separate ticket). Seat assigned next to the lady with infant (her husband was seated in business). No power outlets in this type of A340 what I always considered as their differential advantage in Y.

FINNAIR customer review :  29 May 2011 by Jun Fang   (China)

Helsinki to Shanghai A340-300. Clean cabin, food was not good enough. AY did not serve free alcohol. IFE should be improved. Toilets were clean.

FINNAIR customer review :  20 May 2011 by Peter Schweizer   (Australia)

HKG-HEL-HAM and MUC-HEL-HKG in business class, A343 and E190 in very good condition. Brilliant lounge/spa in Helsinki. Angled flat beds on long haul comfortable and managed sleep both ways. Missed dinner on both flights due to very late departure time of both flights. Breakfast of very good quality. Very friendly flight attendants on all flight but especially impressed by crew from HKG to HEL. After waking up approx 5 hours out of HKG for a brief toilet visit, flight attendant immediately asked I would like dinner or some sandwiches as I had missed my dinner. Only negative aspect would be the business class seating on the European segments on the E190. Same seat and pitch as in economy and as I was seated in row 1 a very unstable tray table. Crew on European segments friendly and food of good quality. Will certainly consider AY for my next trip to Europe especially as they have recently introduced full flat beds on their new A330's between SIN and HEL.

FINNAIR customer review :  27 April 2011 by Andrew Carfrae   (Australia)

HKG-HEL, then back through Bangkok in economy. Flight was okay, staff were very icy (except for one nice FA) and connections were good. Flight time to Europe for Australians is lessened, so another good thing. Food was reasonably dire, and drinks expensive. Not sure I would go with them again.

FINNAIR customer review :  25 April 2011 by Geoff Yu   (UK)

LHR-HKG, PEK-LHR on Business via HEL. This is my second trip with Finnair and I still think they offer the best value for money in Business class. My main complaint is that the roll-out of flat bed seats is only beginning and the lie-flat on A340 to HKG was not very comfortable as I felt like sliding off my seat all the time, even though I'm of medium build and weight. The 40 min connection in HEL to HKG was a concern for me but the flight attendants on the London flight assured me the flight would wait due to 20 passengers on the LHR-HEL leg waiting to connect on that flight. However, it took a bit too long to de-ice the plane and some passengers, who probably had short connections in HKG, were getting quite agitated. Return flight from PEK was smooth and the Finnair lounge in Helsinki is always agreeable for a short layover, though some warm food would have been appreciated, like the Cathay Lounge in LHR, which Finnair shares. Overall, good value for money and they haven't let me down so far.

FINNAIR customer review :  21 April 2011 by John Slack   (UK)

LHR-HEL-HKG return Economy. First experience of Finnair and overall impression is passable. LHR to HEL A320 on time. For a 3hr flight the onboard catering was miserly even by todays standards. HEL-HKG A340 departure on time which I understand is somewhat for a rarity on this route. Twice in the previous week this flight had been delayed by over 7 hours. Seat 43A recaro type seat with enough leg room for a 6 footer to get comfortable. Again catering was extremely poor with both option of main meal close to inedible. To add insult to injury 5 Euros for a G&T on a long haul flight was just plain greed. Staff efficient enough if not full of the joys. BA flight back from HEL-LHR reminded me of how good BA can be when they get it right. I would use again but only if cost was the main criteria.

FINNAIR customer review :  19 April 2011 by M Pajunen   (Finland)

A leisure flight Helsinki-Las Palmas in Comfort Class - new Business Class on A333 was a pleasant surprise, especially the flat seats. A delicious breakfast was served, though that was the only meal served. A modern AVOD system but the music/flim selection was rather limited. A friendly service.

FINNAIR customer review :  18 April 2011 by Philip Schmidt   (Denmark)

CPH-HEL-HKG return. First leg of the flight was with Finnair A320, seats good with generous legroom and a free glass of juice. Pretty standard. The long haul legs were flown with A340-300, the seats had a good recline (more than my last experience with Aeroflot A332) but get a bit hard after a ten hour flight. Legroom good. The food was below average, it felt very cheap and I have definitely tasted better. The AVOD have an OK amount of films and series, but not a wide array like Emirates or Cathay.

FINNAIR customer review :  17 April 2011 by Serge Plyshevskir   (Canada)

LHR-HEL-SVX return. The trip began earlier in YUL on BA but from LHR on Finnair. The whole trip was booked on Finnair web site with codesharing OneWorld flights. LHR to HEL and back on a fully packed A320, nothing special, plenty of drinks and a sandwich, poor entertainment, small screens, most of them illegible no brightness/contrast. HEL-SVX started with a 1-hour delay, waiting in the plane for de-icing. Embraer-190 was 20% full. Sandwich and plenty of drinks. I ordered special meals and got it 3 times of 4. However, they have constructed the special meals of 3 different parts: rice cakes, sliced veggies and cheese, and wrapped each part separately with the plastic wrap, than all three together with a plastic wrap again, and put a big sticker on the top. So it was nearly impossible to unwrap the whole assembly. Also I have selected the exit row seats, and those have been granted 3 times of 4, every time the questions have been asked if I spoke English etc., and a FA verified. The 4th time, from SVX to HEL, those seats were given to somebody else without any verification. Because the different airlines as a part of Oneworld Alliance were involved in my whole trip, there were some inconveniences like it was impossible to check-in online for all legs of travel, or to print all boarding passes at once, or to select seats for each leg.

FINNAIR customer review :  6 April 2011 by Mark Hurter   (Switzerland)

ZRH-HEL-HKG-HEL-ZRH before and after Christmas. Price for this season cheap. Feels like a tale of two airlines. Within Europe friendly staff (some more, some less but still good). Sandwich nowadays in Europe normal but fine. Neighbour asked for second round and was willing to pay. Was given additional one for free and even asked if he liked another one. Transit from Europe to Asia easy, even with only short transit time. Long haul seatpitch ok. IFE good but very limited choice. Food okay. However still weird that one has to pay for everything between the meal services. Even crew seems a bit embarrassed about that. Cabin crew (except for one FA on the way back) is reserved, some clearly showing that they don't like their job. One already knows when advertising states that water bottle in seat pocket in Y, means no or only one drinks service during the flight. Transfer coming from Asia a bit longer which is clear due to Schengen but some of the screening staff is borderline racist if one is not Caucasian looking. Still think value for money as one gets what one pays for.

FINNAIR customer review :  4 April 2011 by J Read   (UK)

HKG-HEL. The economy experience is very coarse, heavily plastic, a little like RyanAir gone long-haul. Flight attendant refused to hang my suit, even though they had space and I'd been assured this wouldn't be a problem for economy on the outward leg. Food ok, but clearly priced to a level, only one pass with drinks. Slightly cheaper ticket buys a basic environment. Channel based entertainment system seems very dated in the modern era of VOD. Didn't feel four star. Very slow security process at HEL. Not recommended. HEL-MAN a much more pleasant experience - felt like a different airline; staff helpful and attentive.

FINNAIR customer review :  1 April 2011 by N Buss   (UK)

LHR-HEL-ROV. Plane broke down just prior to boarding at Heathrow. No information, and farcical situation where we went to check-in 4 times, back through security 3 times =(+ 3 times wrong way) passports twice, customs once - without even leaving UK. Put on flight 8 hours later and told onwards connection that night. Arrived at Helsinki to discover flight actually next day, and had to seek out Finnair staff at midnight (they were helpful) to sort out hotel for night. Flights themselves comfortable.

FINNAIR customer review :  23 March 2011 by Michael Sisson   (UK)

MAN-HEL-BKK return. Inflight entertainment is poor or non existent with very little choice. Meals either a sandwich or limited selection. Transfer from Helsinki to Manchester woeful hundreds of passengers queuing with no priority given to passengers and their flight times. Complained to Finnair regarding this but have not replied. Airbus fleet is modern is the only positive point I can find. Long way off middle east competitors.

FINNAIR customer review :  5 March 2011 by E Allford   (UK)

LHR-HEL-LHR. 0730 flight out of LHR, nice breakfast in empty CX Lounge. Flight out was fine. Lounge in HEL great, good seats overlooking gate area and good soup and salad. Adequate champagne on flight. Economy seats with a space in the middle as is usual for European flights, 3 hours is about the most I would want in this seat.

FINNAIR customer review :  29 January 2011 by Charles Roberts   (Romania)

OTP-HEL-BKK and return. Seats not terribly comfortable but acceptable, AVOD not working well (sound so bad on most films that it was impossible to hear them) and the food on HEL-BKK the worst I have ever experienced. Service OK. Check in at BKK very unfriendly. I don't see Finnair as a 4-star airline in comparison to the other 4-star airlines in Europe.

FINNAIR customer review :  28 January 2011 by K Pellberg   (Sweden)

STO-BKK via HEL in Business class. Check in smooth, flights almost in time. Good information from the flight-deck. Food above average. Wines and drinks fine.

FINNAIR customer review :  28 January 2011 by R McCarthy   (Australia)

BKK-HEL-AMS-HEL-BKK, Economy Class. The new A330 BKK-HEL-BKK was great (new AVOD IFE - if a bit limited in options) and cabin crew were very friendly. I don't like Finnair's free-grog- with-mealtimes - the window is too short, but the haul is too long, for this sort of thing. But at least the pay-on-board options were extensive. I found the meals on Finnair good - even the short-haul snack from HEL-AMS-HEL. A warm sandwich goes a long way in my book!

FINNAIR customer review :  21 January 2011 by J Doherty   (UK)

Finnair either hit or miss. Sometimes you have very helpful staff and good experience - others very bad. Whenever something goes wrong they seem ill-equipped to handle it. I regularly fly a route that ends up connecting to the HEL-LHR flight and I've missed the connection several times. That in itself is not Finnairs fault but the staff at the transit desk despite you having been put out make it seem like they are doing you a favour to transfer to another flight. They won't transfer you onto the next BA flight as they prefer to make you wait for their next flight despite being code share / one world partners. Then having got your ticket you ask if you can be seated aisle/window/closer to front, etc like your original seat, but they won't, fobbing you off to ask at the gate where they know full well they will be too busy to be able to change anything. Finnair used to be a first class airline and was doing well upgrading its fleet, getting rid of all the old long haul MD80s, etc, but despite new fleet, new code sharing, it is still the same old staff who certainly in my opinion need refreshing as well.

FINNAIR customer review :  17 January 2011 by J Leppajarvi   (UK)

I travel London-Helsinki route regularly, and prefer Finnair to BA. Finnair newer and there's programmes running on the tv-screens. I've found cabin crew friendly and attentive, but food has recently gone a bit downhill - they're obviously tightening their belts. The seat pitch is what it is, doesn't even seem to be much different in Business anymore either, but is somewhat helped by the new design of the seats.

FINNAIR customer review :  9 January 2011 by C Greenwood   (Thailand)

Bangkok - Manchester via Helsinki. This is a trip that we make nearly every year and normally we travel with one of the middle eastern carriers. This time however, we left our booking a little late and were unable to get our preferred dates. Finnair was the only alternative at a reasonable price. Friendly service, Helsinki an excellent place to transfer. The airport is very easy to navigate through, staff are friendly, and it was quiet when we passed through. There was even a play area near the gate to keep the kids happy. And free wi-fi that works straight away - no need to request a password first. Dislikes - No choice of meal: on one of the flights, the only option was a beef sandwich. - The food was quite plain and boring in comparison with the airlines we usually use. Browsing through the entertainment system, I couldn't find much worth watching.

FINNAIR customer review :  4 January 2011 by Soren Kjaer   (Denmark)

CPH-HEL-HKG return. Food poor. Crew rude and patronising, clear that there are union issues. Strikes common place. Information and apologies for missed connections in HEL little or none. Would avoid at all cost. I am gold on BA and Star alliance. Had surreal experience of senior stewardess telling my wife of at length for using the wrong toilet - hours after - we had to ask her to be quiet and leave our seat.

FINNAIR customer review :  3 January 2011 by David Messer   (UK)

LHR-HEL-RIX return. LHR-HEL delayed due to weather, A320 spotless condition and attendants on this flight were superb. The snack was large enough and nice. The next morning we checked in for the flight to Riga and the plane was a comfortable E90, provided with drinks (Juice or water) for the 50 minute flight. Our return flight from RIX-HEL was delayed by snow. It left 40 minutes late and we were advised by the stewardess that we would not make the connection for our flight to Heathrow. Upon arriving at Helsinki staff at the transfer desk had arranged for us to stay at a hotel near the airport, inclusive of meals. We were booked onto the flight to LHR the next morning. This flight was completely full and service on this flight was superb with a warm baguette snack and 2 drink runs. The seats in economy were comfortable.

FINNAIR customer review :  30 December 2010 by M Pajunen   (Finland)

HEL-BKK in Economy. Fresh cabin on A340-300, good legroom, seat a bit hard but comfortable enough. Cabin crew professional and attentive. AVOD entertainment but very limited selection of music and films. The dinner was the worst part of the experience, looked as bad as it tasted. The breakfast was a bit better but expected more. Will choose them again to BKK if the price is right, but catering and AVOD should be improved.

FINNAIR customer review :  27 December 2010 by Thim Sahlen   (Sweden)

JFK-HEL A330. Cabin clean and nice looking. Check in smooth and on boarding we were greeted by 3 stewardesses and given newspapers and a bottle of water. Friendly cabin crew helped with bags. Efficient service and they managed to get my special meal right (after several phone calls) however food was average. Crew spoke several languages. IFE ok but have seen a lot better on other airlines. Easy disembarking in Helsinki Vantaa, a pleasant airport. However Finnair customer service is non-existent. Had problems due to the strike and it was handled badly. Would recommend Finnair for onboard service but any kind of contact with the airline is handled in the most appalling way. The tickets are quite expensive and the service not matching many other 4-star airlines.

FINNAIR customer review :  20 December 2010 by D Williams   (UK)

I cannot submit a review for the onboard experience as we could not even get on the plane. I can however tell you about their horrible customer service, which is almost non-existent. Trying to get a flight during the snow at Heathrow we were left standing at the check-in for 6 hours before we received any information from the 1 Finnair staff member who had stayed at the airport as all the others went home and left all the passengers stranded. When the announcement went over the loudspeaker that the flight was cancelled, they told us to consult the check-in staff. By that time they had all gone. The UK Finnair customer service number was closed all weekend and the only 24-hour number was all in Finnish. There was no information about the delays anywhere on the website, and although we had been told to come back the next day to the airport, we found out from other sources that the flights were again cancelled. We then spent 2 hours on hold to finally be told that there were no flights available until a minimum of 4 days later. When I asked why other passengers who had booked on later flights were taking priority over us, the customer service rep just kept reading the script 'Sorry we are fully booked'. Even after I explained that we had to make a connecting flight or we would miss our non-refundable trip in India that we had been saving for 6 months for, there was no attempt to help and a refusal to upgrade us even though there were seats available on business class. I have to say this is the worst run airline I have ever encountered, with the least helpful staff and the most shambolic management of any airline anywhere. Terrible check-in, terrible website, terrible phone support and shocking treatment of passengers.

FINNAIR customer review :  13 December 2010 by P Rogalski   (Poland)

I have had silver status for some years and Finnair has deteriorated considerably. The only plus is new planes but that`s it. Entertainment system with very poor selection, meals below standard - on Asian routes they serve only one proper meal and one tiny hot sandwich. On short European routes only beverages are complimentary. FAs rather indifferent. Customer service is very poor - I emailed FF customer service asking about an award ticket but after 10 days they replied that I should call E-Business Help Desk in Helsinki (I live in Poland). What a poor customer service! Not up to 4 star airline.

FINNAIR customer review :  11 December 2010 by David Pryer   (UK)

BKK to MAN via Helsinki. Due to the Finnair strike was re-booked onto BA for a flight leaving 15 hours later. Friendly check-in staff provided a good standard airport hotel, with all meals, without this even having been requested.

FINNAIR customer review :  16 November 2010 by Daniel Robbeson   (Netherlands)

AMS-HEL-BKK return. AMS-BKK was very good, new single seats on A330, service and food very good. Return flight delayed almost 2hours later then planned. Captain and staff informed passengers every 20 minutes - delayed arrival missed connection to Amsterdam. Airport staff very friendly and did all they can to book on other (non AY flights). One thing AY could change is their IFE, not much choice.

FINNAIR customer review :  10 November 2010 by Richard Hesk   (UK)

LHR-HEL-BKK return Business Class. Normally I travel direct to Asia so I was dubious about transfering in Helsinki, but no worries. The lounge is bright and comfortable. BA Silver card holders get free drinks and food (also pre flight dining). I used the Spa (cost €40) - surprised to have to pay as I thought it was free for business travellers, but worth every penny. A330 is spacious with mood lighting. Very attentive service, delicious Scandinavian food and wine, and the seat went flat. There are a number of single seats in cabin which I would have liked, but was unsuccessful at checkin - should have been online earlier! Return leg I was convinced the 30mins connection time would mean a lost bag, but my case was first off in London. . My one criticism would be the inflight entertainment system - choice is limited and bland, and the blanket was too heavy and hot.

FINNAIR customer review :  8 November 2010 by Bernd Reichert   (Belgium)

We were using Finnair for their direct flight Helsinki to Hong Kong. Arriving 30 minutes before midnight in Helsinki we were denied bording (due to overbooking as we found out the next day). We were not given any explanation, ground staff was unfriendly and not at all service minded (refusing to discuss compensation or meal vouchers at all). We had to stay in a sub-standard airport hotel without facilities). The next day the experience continued: staff was unable to handle to the re-booking in a smooth fashion, showed a high stress level and no service culture. Food at the Finnair long haul flights is 3/10 at the best. Cabin staff was alright but certainly not as friendly or customer oriented as Asian airlines. Our summary: never long haul with Finnair again.