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Finnair customer travel guide
		Finnair World 4-Star Airline ranking		Finnair Business Class Lounge Reviews
		Finnair Economy class seat reviews		Finnair Business Class seat reviews
		Finnair Passenger seat recommendations		Finnair Aircraft Seat Plans

FINNAIR customer review :  21 July 2011 by Jesper Kärki   (Sweden)

Malaga (AGP) to Helsinki (HEL). Unfortunately the flight was delayed about 1.5hr due to some problems with one of the brakes on the aircraft. The crew however was very professional and offered candies and water to all the passengers while waiting, they also showed a Disney cartoon while we were still waiting on the ground. When we were in the air, the food service started very quickly, and went by very smoothly. The meal was a sandwich, which actually was just enough for a night flight. Drinks were complimentary. The only thing that I can complain about is that the cabin was very worn, including the toilet. It felt quite dirty and shabby, for example the armrests were very loose. But still, the crew were very professional.

FINNAIR customer review :  21 July 2011 by M Pajunen   (Finland)

Zurich-Helsinki one way on A320, Business Class. The Business Class seats were the same as in Economy, but the middle seat was blocked. The seat was a bit hard but ok for a 2hr 20min flight. No meal choices, but a tasty hot meal was offered, with a wide selection of drinks. Finnish and international newspapers available. Attentive service and the crew gave a professional image. The lounge they use at ZRH is rather modest and does not really match the rest of the product.

FINNAIR customer review :  21 July 2011 by Peter Nelson   (Australia)

HEL-HKG on an Airbus A340 which was new and in good condition. The flight departed and arrived on time. The Business Class lounge in Helsinki is almost new and amongst the best in the world. The angled flat beds on this overnight flight were very roomy but a little hard after a few hours. I managed to get about 5hrs sleep. The quality of the food was very good as was the wine which was freely available. The outstanding feature of this flight was the attentive and professional service. The flight attendants were mature, experienced professionals who did not have the charm and warmth of some of the Asian attendants but provided a high level of service. I have used Finnair many times and have always felt confident that the more mature Finnair crew would handle any major problems far more capably than the young glamorous attendants on some of the highly rated airlines. In summary, a great flight.

FINNAIR customer review :  21 July 2011 by Juho Toivanen   (Finland)

HEL-SVO return. Online checkin from Helsinki and easy baggage drop. E-mail to remind me of my flight and destination details. HEL-SVO clean Airbus319. SVO-HEL new Embraer190. Flights were on time. Both ways had excellent cabin service. Tasty sandwiches and crew friendly and efficient. For me flying with Finnair is always very good experience.

FINNAIR customer review :  18 July 2011 by Callum Reid   (Canada)

Toronto-Helsinki-Milan return. Starting off with my flights to and from Milan, they were fine. Went off without a hitch. Service was fine, no complaints but I did find the one skimpy little sandwich they fed you for that 2.5 hr flight was pretty mediocre. My flights from and back to Toronto were another story though. It wasn't the service that got me, but the type of airplane they used (a Boeing 757). The 757's are meant for short to medium-haul flights, so why they use it for a long-haul 8.5hr flight is beyond me. It had next to no entertainment, leg room, seat width, or seat recline. It was like being a sardine. So my advice: for European domestic, Finnair is perfectly fine. For specifically Toronto-Helsinki though, don't fly Finnair unless they change the aircraft used. You would be far better off flying indirect with another airline.

FINNAIR customer review :  16 July 2011 by Y Ren   (Australia)

SYD-BKK (BA)-HEL-LHR-HEL-SIN-SYD (QF) in J class. AY has not yet let me down, another enjoyable trip with Finnair. Angled flat beds for BKK-HEL and HEL-SIN legs, somehow I missed full flat bed with the new aircraft for both legs. Cabin crews are professional, friendly and helpful for all flights. Food was great and well presented. On LHR-HEL flight , Bulgugi (Korean BBQ beef) was served, very interesting trip for European flight. The highlight of my trip was the new Spa at HEL airport, it was amazing and definitely push the airport lounge experience to the new level. 4 saunas (Finnish sauna, steam sauna, stone bath and brechel bath) and mineral spa pool are available. The new lounge is so modern and well designed, lighting is fantastic. AY is still my choice for European flights.

FINNAIR customer review :  14 July 2011 by A Haka   (Finland)

Helsinki-Singapore return. Flights were on time, return flight slightly ahead of schedule. Plane was a new and clean Airbus A340 and the crew was professional. Dinner was ok, breakfast was good. The personal in-flight entertainment is modern, but could have a bit broader selection. Overall a pleasant experience both ways where everything went smoothly from check-in to arrival.

FINNAIR customer review :  13 July 2011 by Alex Lockwood   (UK)

Changi-Helsinki-Heathrow on Finnair. Service superb, everything on time and efficient. Meals adequate and more importantly alcohol served. Loved the exterior camera. Beautifully executed crosswind landing in a thunderstorm at Heathrow. At the same price point as any other European national carrier. Cannot fault.

FINNAIR customer review :  12 July 2011 by K Lukkari   (Finland)

Helsinki-Budapest. Check in went smoothly, the flight was delayed 30 mins for some problems with gate computers, so boarding passes were checked manually. Flight was full, service was professional. Catering ok, meatballs and potato salad. If compared with the price what we paid, can not complain.

FINNAIR customer review :  12 July 2011 by Rebecca Waud   (Australia)

Australia-Denmark. The first part of out flight there was with Qantas and was quite pleasant. The second part was with Finnair and was highly disappointing and continues to be so. Our flight from HK to Helsinki was delayed. That is itself, while annoying is not so much the issue, but more of a concern was the lack of assistance provided by Finnair to rectify the situation. When we arrived in Helsinki no attempt was made to assist us with making it to our connecting Finnair flight to Copenhagen. Not only did we miss our connecting flight, we were then scheduled onto an SAS flight, but somehow Finnair misplaced our luggage and we were without luggage for more a couple of days. Allegedly however, this was not finnair's responsibility but SAS's. Again Finnair fail to take any responsibility. At the point of writing this we are sitting at Helsinki airport. Our flight to Bangkok is currently due to depart in 15 mins. At this stage the only information airline staff can give us is that the flight might be delayed but that they will let us know in about half and hour. In addition we found the service on the flight appalling. My husband is currently sitting with his right leg elevated and swollen after an air steward banged him in the knee while returning the drinks carriage.

FINNAIR customer review :  11 July 2011 by Th Meyer   (Switzerland)

ZRH-HEL-OUL return. Left quite unimpressed. "Meal" on Intra-European flight consisted of a small sandwich. No free alcohol. Plane interior was in ok shape, but strange smell on return flight HEL-ZRH. A stale bread roll and some small ravioli in a cold box isn't very impressive for a 2.5hr flight.

FINNAIR customer review :  11 July 2011 by K Lukkari   (Finland)

Helsinki-Budapest, check in went smoothly, the flight was delayed 30 mins for some problems with gate computers, so boarding passes were checked manually. Flight was full, service was professional. Catering ok, meatballs and potato salad. If compared with the price what we paid, can not complain.

FINNAIR customer review :  8 July 2011 by Denis Mysenko   (Malaysia)

Bangkok-Helsinki-Riga (BKK-HEL-RIX) in Business Class. As many people mentioned here already, the food looks like Economy Class catering, it's served in one tray and doesn't look very attractive. Attendants are a little bit cold but otherwise professional. The rest was great, clean cabin and toilets, friendly pilot, good lounge at Helsinki airport. Taking into account the price, Finnair's Business Class is surely value for money. Second leg (Helsinki-Riga) was an Embraer 170 where Business Class seats are 99% equal to Economy (they are exactly the same, just slightly more leg room), so actually doesn't make sense paying extra.

FINNAIR customer review :  30 June 2011 by T Hani   (Australia)

Flew Finnair HKG-HEL-BER after connecting from MEL on CX. Was overall impressed by Finnair. Very efficient ground staff. Cabin clean and A340 on first leg was fairly new. Cabin crew polite and attentive. Captain made flight and destination updates regularly, which is always nice to hear. Food was average but sufficient. Seat pitch at 32 inch was a bit tight and IFE was not as extensive as Asian or Middle Eastern airlines. Overall a good airline with no extra frills. Good value for money considering the fare I paid.

FINNAIR customer review :  20 June 2011 by T Agostini   (UK)

LHR-HEL-BKK-HKG-LHR, good value in J class. LHR-HEL half full cabin. Used CX lounge at LHR which was adequate. No boarding drinks. Once airborne efficient and friendly service, nice light dinner. Onward flight to BKK on A330-200 with new business class layout. Beautiful cabin, pastel blue and grey colours. Solo window seat great, flat seat allowed for comfortable sleep. Cabin crew although on the mature side, very efficient, friendly and warm. Also had oriental FAs who were probably more friendly. Entertainment system although AVOD, was under par in terms of choices, still lagging from their SE Asian counterparts! Food tasty but lacking presentation and probably the wow factor you expect in a premium cabin. I would compare it to SQ or CX excellent economy class fare but on fancy plates. All served in one tray, needless to say servings on the small side. Breakfast was good but in terms of presentation had the feel of a very good economy cabin presentation. Arrival into BKK on time and was able to use fast track service for immigration. HKG-HEL-LHR. Morning flight ex-HKG on A330 with older cabin. A bit disappointed but as it was a day flight was manageable. Not my favourite for sleeping though. Food much better than previous flight, separate trays for starters, main and desert. Nice crew, extremely friendly and chatty Oriental FA. Great service, on time arrival into HEL. An hr connection which felt eternal; that's how seamless and efficient this airport is, not an ounce of stress to get the onward flight. HEL-LHR on time departure, nice lunch, great crew. All in all, great experience. If new cabin can be guaranteed, no doubt I'd fly them again.

FINNAIR customer review :  17 June 2011 by J Turunen   (UK)

LHR-HEL return. I've not flown Finnair for over 2 years since a bad experience of a trip to Japan when service was awful and food even worse. Something must have happened as this week the service and food on the short haul to HEL were fantastic. The attendants were very friendly and attentive. 3 drinks runs on both legs. They now charge for alcohol which might be a reason why they can afford better food now. LHR-HEL we had some very tasty sandwiches, properly prepared with crust cut off etc. On HEL-LHR they served us tortellini with chicken and a salad which was rather good! Well done Finnair for getting back on track service wise. Shame about the alcohol, I did not want any but would have been upset if they had charged for a beer on long haul! It just seems a bit mean.

FINNAIR customer review :  16 June 2011 by A Maayer   (Austria)

DEL-HEL-VIE, A330. New A330 with full flat seats. Food good, crew professional. I missed my connection to VIE due to a storm in HEL (3h delay). Finnair rebooked me the same evening via Stockholm to Vienna (SK and OS), so I arrived only 4 hours behind schedule and didn't have to sleep in a Hotel in HEL.

FINNAIR customer review :  16 June 2011 by A Maayer   (Austria)

VIE-HEL-SIN, E90/A340. Delays because of storms in Vienna and 60 min connection in HEL was pending. Finnair offered a rebooking to Emirates, if I would miss my connection in HEL. As the delay was only 30min, and HEL confirmed to wait for me, I took the planned flight. I made the 30min connection, even the luggage did. A340 a bit old inside, seats are not flat, but okay for sleeping. Crew professional but not overly heartily. Food good, wine selection very good.

FINNAIR customer review :  15 June 2011 by N Currell   (UK)

LHR-HEL return on A321/A320. On time and efficient. Cabin crew attentive and ensured my young son was well fed and watered even just before landing when he woke up. Long walk though from the gate at Helsinki with no travelators.

FINNAIR customer review :  13 June 2011 by J Ziersch   (Australia)

Bangkok to Helsinki A340. During the night trip my TV didn't work - I was given a Finnair duty free voucher of 20 euros. The food was okay, but for anyone who can't handle spicy food would have been in for a shock. I felt sick during the flight and flight attendants were helpful. They gave me some soda and told the staff members to keep an eye out for me, really nice. On this airline if you get a window seat and you are travelling as a couple you sit by yourselves which is great. We also had another flight Helsinki to London, and food was really good. It was a small platter of salad, pickles, cheese and bread.

FINNAIR customer review :  9 June 2011 by J Heino   (UK)

MAN-HEL-MAN on time both ways, clean cabin, good leg room. 2 servings of drinks going, 1 coming back. Chicken sandwich going, chicken salad coming back. I flew with them 2 and a half years ago and alcohol was free, but no more. Feels very greedy from their part. If you want to order vegetarian food, you have to ring an expensive phone number to get it, you can't order it at the same time you make the booking online, really annoying. I didn't get my luggage until 3 days after arriving in Finland due to a strike, so now have to go through a complaint procedure. I was told though that I may not get any compensation since the strike was illegal! Unbelievable! The help passengers got from the airport workers was very poor indeed. We had to help each other to get and fill in the lost luggage forms. The lady behind the desk said she's going home now in the middle of all the chaos, and I think my form was the last one she took in. There were plenty of distressed passengers in front of her desk, without any idea what to do. Absolutely appalling, very bad service at the airport!

FINNAIR customer review :  9 June 2011 by Tony Jarvinen   (Sweden)

ARN-HEL-BMA. Cabin clean and FAs smiling and attentive. Flying back, aircraft was E170, no boarding music and cabin not very spacious, but adequate for 45 minute flight. FAs attentive on this flight as well. BMA is very efficient airport, close to Stockholm city. I hope Finnair will keep this route.

FINNAIR customer review :  9 June 2011 by Florian Eberth   (Switzerland)

GVA-HEL-BKK J Class, 3hr flight in small E70 cabin a bit on the limit, seats like in Y and free neighbour seat doesn't seem to be guaranteed. Service good, food mediocre. HEL-BKK excellent seating comfort in the new A330, flat beds, single seat on the window. Excellent service and pre-ordered gourmet meal excellent (only ex HEL possible). Food on flight back not of same quality, a bit average. Smooth connecting in Helsinki airport.