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Finnair customer travel guide
		Finnair World 4-Star Airline ranking		Finnair Business Class Lounge Reviews
		Finnair Economy class seat reviews		Finnair Business Class seat reviews
		Finnair Passenger seat recommendations		Finnair Aircraft Seat Plans

	Finnair Customer review :  24 October 2011 by M Venkata    (India)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Delhi-Helsinki-Madrid. Decent seats and good IFE. But food is appallingly Nordic - really poor catering, cold and meagre food. The cabin crew were efficient but not very friendly. Helsinki airport is excellent for layovers.

	Finnair Customer review :  22 October 2011 by A Brown    (Australia)
	Rating : 8/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Singapore to Helsinki on a lie flat seat, less room and a bit hard to get to sleep on as you keep sliding down towards the end, compared to Qantas A380. Nice pillow and duvet though. Food reasonable and a nice touch being able to access the menu online before the flight and make your selection. Flight attendants very friendly and would give other airlines a run for their money. Helsinki-London are all economy seats however business class have the middle seat of 3 blocked out giving you a bit of extra room. Nice lounge in Helsinki. Return flight delayed out of Heathrow due to fog and with only 40 minutes between the arrival from London and next leg to Singapore. This was a bit of a worry but in the end it was not a problem as the Singapore leg waited for passengers from London to arrive. Didn't use the AVOD. Finnair gives value for money and when full flat seats in Business class are implemented it will be better.

	Finnair Customer review :  15 October 2011 by Tony Hall    (Australia)
	Rating : 9/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BKK-HEL return. Flights punctual. New business class product outstanding - full flatbed seat with a lot space around it plus aisle access for all, even window seats, without a herringbone layout. Crew very pleasant and attentive. My only reservations were the seat cushions which I found too firm and the AVOD selection which was rather restrictive - not as good as economy on the best carriers. On the return leg I did not have time for the buffet dinner in the lounge but it did not appear to be very extensive. On the basis of other reports, I had expect only a light meal on the plane but, in fact, a full dinner was served.

Finnair customer review :  10 October 2011 by Tomas Hansson (Australia)

Service good but legroom poor. Not enough food served on long hauls. Recently flew three long hauls and landed very hungry on each of them. Poor entertainment choices

Finnair customer review :  5 October 2011 by B Chen   (Taiwan)

HKG-HEL, Economy class with comfortable seat and good leg space, friendly FA's. With an hour delayed but still arrived in HEL on time for transfer. A bottle of water was provided when boarding. A very good inflight entertainment system with lots movies and music. Return flight from HEL only provided cold breakfast with no choice was a disappointment. Overall, it was a good fly experience and would like to fly Finnair again.

Finnair customer review :  30 September 2011 by Nick Berry   (UK)

LHR-SIN via HEL. A journey of 2 halves. Arrived early and used Cathay First lounge as Gold BA. First leg to HEL was on 320 with good meal and service, transfer on arrival easy and lounge impressive although you have to ask for alcoholic drinks. Also offered free use of the Spa which was good. Boarding the SIN leg was painless and service onboard old style but First Class. A340 had the lie flat beds which are okay but they really need their new product on this route. The return was chaotic, late boarding and poor service. The IFE had to be reset which meant passengers in Business Class could not recline their seat for 30 mins. HEL to LHR delayed 1 hour but service was good. Will fly again but they need a consistent product.

FINNAIR customer review :  25 September 2011 by A Karjalainen   (Finland)

HEL-JFK-HEL. Modern Airbus 330. Excellent service both onboard and in the airport. Food was above average. Entertainment system was working properly, lot's of smiles from the flight crew during service making me feel comfortable.

FINNAIR customer review :  20 September 2011 by J Rudzinski   (Poland)

BUD-HEL-BKK return (BUD codeshare on Malev). Easy change at Helsinki airport. On the long-haul, Airbus with 2x4x2 seating. Entertainment system with a large selection of films and games. The downside is that all alcohol and snacks served after meals are subject to extra charge.

FINNAIR customer review :  16 September 2011 by Bill Hudd   (Australia)

In a word - avoid. All legs delayed. Cabin cleanliness was poor. Food was of Economy Class standard, although the wine list was actually very good. Staff were friendly but overall experience let down by uncomfortable angle lie flat seats and an archaic entertainment system. Not One World standard in my view.

FINNAIR customer review :  16 September 2011 by M Toller   (Australia)

HKG-HEL-HKG on the A340. Food and service were adequate and the seats comfortable by day. But they are not flat beds and only reach an angle of about 15 degrees, making them very uncomfortable for sleeping.

FINNAIR customer review :  14 September 2011 by F Mencacci   (Italy)

Milan-Helsinki-Changi return. Service very good, everything on time and efficient. Meals adequate. Cabin crew polite and attentive. Value for money.

FINNAIR customer review :  1 September 2011 by J Cleuren   (Belgium)

Helsinki-Toronto with a rather old single aisle 757 which are designed for holiday destinations. Because they are designed for that the seating arrangement is totally inadequate for real transatlantic long haul flights, especially during the night. During the 8 hr trip, my legs hurt and my back ached.

FINNAIR customer review :  1 September 2011 by Tom Baul   (UK)

LHR-HEL-BKK return. LHR-HEL was quick and easy, plane half empty outbound and we had a BA plane on the return which was fine. HEL-BKK was excellent, modern planes with good service. Only gripe was the lighting from Bangkok, we flew out at night and they wouldn't dim the lights which was frustrating. Other airlines I've flown on the route with always make the cabin feel cosy. IFE was good, not great but enough to keep you busy.

FINNAIR customer review :  31 August 2011 by E De Maeyer   (Belgium)

BRU-HEL-Tokyo NRT. Check-in was pleasant and quick. Cabin attendants are friendly and professional. All of my 4 flights were smooth and legroom was good in the last row of their large aircraft. Helsinki airport is perfect for connecting flights, it's small, practical and you can't go wrong. It may look a little grey and unfashionable, but one should appreciate the easy transfer.

FINNAIR customer review :  30 August 2011 by J Paw   (USA)

JFK-Beijing return with stopovers. Food was good for myself and my kids, my wife did not like it. Service in general was good except for one incident going to China. As we were nearing Helsinki, people in other windows seats opened their windows letting in the sun. We called the cabin crew to kindly request the other passengers to close the windows, he refused, saying that we have to open our windows for the landing anyway. Open window shades was announced 30 mins later. The only blight to an otherwise excellent round trip.

FINNAIR customer review :  29 August 2011 by Tommy Desmet   (Belgium)

BRU-HEL-TLL return. Flights on time, except for the TLL-HEL leg which was delayed due to a medical problem. Embraer and Aerospatiale planes quite comfortable. Free drinks and snack offered which is always a bonus.

FINNAIR customer review :  25 August 2011 by P Thiebot   (France)

CDG to RVN via HEL. Flights on time, crew pleasant and efficient but food was not good. All we got was a sandwich for a 3 hr flight. Instead I got the feeling tI was on a low cost airline, I was expecting more.

FINNAIR customer review :  16 August 2011 by R Leather   (Australia)

Singapore to HEL and on to Copenhagen. IFE entertainment tired and barely working. Service was below par. Food was of a poor standard but flight was on time, and ground staff friendly.

FINNAIR customer review :  8 August 2011 by Sandra McDonald   (USA)

JFK-HEL-VNO-HEL-JFK. Aibus A330 and Embraer 190 aircraft. Overall a very good experience. All flights left and arrived on time. Economy class seats comfortable, if slightly cramped. Plane interiors painted in very attractive shades of blue. Inflight entertainment screens available, with very good flight map graphics. Frequent updates from the pilot kept us well informed. Flight attendants were helpful and not too obtrusive. Online check-in process and the boarding of planes was reasonably smooth, though it was not clear during the boarding process which rows were actually supposed to be boarding at any given moment. Connection process in Helsinki was also not too bad.

FINNAIR customer review :  4 August 2011 by Oldrich Janecek   (Austria)

VIE-HEL-TAL return. On-board service is definitely above average, on the Vienna-Helsinki flight, all the announcements and instructions were made in 4 languages and the catering was also suitable. On the other hand the price reflects it, and you cannot feel comfortable when your flight is 1.5 hrs late and you miss your connecting flight. But I got a reasonable accommodation and arriving to Tallinn late morning instead of late night was no problem for me.

FINNAIR customer review :  29 July 2011 by R Vilander   (Finland)

HEL-MUC return. Hadn't flown Finnair short haul for a while and was pleasantly surprised. Pushed back early on the outbound flight and only a short wait before takeoff despite morning rush hour at HEL. Standard chicken sandwich offered with rounds of coffee and soft drinks. Adequate for a short flight - the taste was quite good, they've apparently responded to the critique. Seating in A319 Economy is sufficient for a short run. On the inbound leg a sandwich, again very nice in taste. Had a few drinks, I think 5€ is a reasonable price for them. E190 seating is ok, the seats are a little hard though. A lovely older purser, very service-minded and smiling. All in all, a pleasant change from a few years back. No frills but gets the job done. An ok alternative intra-Europe, depending on the fare.

FINNAIR customer review :  28 July 2011 by P Schulz   (Australia)

BKK-HEL-DUS-HEL-HKG after connecting from/to SYD with Qantas. Long-haul, new planes (A330/ A340) in excellent condition. In Europe, A319 and E70, slightly older but no problem. Long-haul, the entertainment system was okay, providing an acceptable size for in-seat screens but with a somewhat limited selection. Headphones were inadequate. Service level without issues, if a bit on the colder side. Meal sizes smallish but sufficient. It was disappointing to see that breakfast on the Helsinki-Hong Kong sector only contained a small bread roll which was not sufficient at the end of a 9 hr+ flight. We were told that additional snacks could be purchased. Legroom no problem for 180 cms, not overly generous but I have experienced a lot worse. In Europe, catering below-average, especially in terms of size. IFE through overhead monitor but no drama on relatively short (2 hours) flights. Due to status, I could make use of Finnair's lounge in Helsinki and the lounge is very well-presented. The detour via Helsinki is not as time-consuming as one might think so avoiding LHR or FRA to connect to other destinations, Helsinki is a great transit airport. Overall, good value for money and acceptable service but nothing spectacular.