Finnair Passenger Reviews and Finnair Customer Trip Reports

We (2 of us) flew economy from Brussels to Helsinki, Helsinki to Kittilä return. Onboard staff friendly, the seats comfortable, with a little more leg-room than usual. However, food was lousy! I reserved seats in advance for the return from Helsinki to Brussels. At the gate we were told we had to move and would be separated! After some complaining we finally got two seats together at the back of the plane.

SIN-HEL-SIN. Flight to HEL was empty which made me even more curious about the lack of service, the flight form HEL was oversold, 2 hours late arriving at the gate and then went on a 3 hour mechanical problem. Finnair's shabby A340 was in appalling condition. Broken IFE, armrest, tray table and dirty seat both directions but in different seats. Aircraft was too warm, no air vents and the floor was dirty - both directions. Cabin crew socially awkward, brisk and unfriendly. Food was scarce and bland.

Flew CDG-HEL. Finnair has a code share with AF and operates the flight instead of AF. The crew was very cold and distant. During this 3hr flight they served a tiny sandwich. Most of all they now charge 5euros for wine. This is very disappointing and made the flight look like a "low cost" flight but at a full service price! I will avoid them now on this route and will use KLM via AMS instead!

HKG-HEL on A330. One of the worst business seats I've ever flown (like old business class on United). Hard, no proper recline, no cover/blind between passengers (2-2), no place to store shoes, books or other personal belongings. Food acceptable. Entertainment - poor (3 movies in every category, couple of CD's). Cabin crew - OK, but with no "human touch". My second time with AY on Asian routes, and the last one. Next time LH or CX.

Intercontinental Asia-Europe, Feb 2012. Quality of catering very low! Over an 11 hr flight - first meal of dry noodles and a few chicken slices, meal number two ("light lunch") was plain penne pasta with tomato sauce, served 8 hrs after meal number one. Nothing in between, only water and soft drinks. A significant lack of service! I'm very surprised about the poor quality!

FRA-HEL-PEK and HKG-HEL-FRA in Business Class. First and last leg on EMB190 with the usual "camping" chairs, both long haul segments on A340 with angled lie flat seats. First time for me on AY and I have to say, amazing experience compared to other European carriers. Crew excellent, food ok and only on the HKG to HEL leg did my IFE not work. Transfer easy and Lounge incl. shower ok. Overall experience much better than AF, LH or BA.

HAM-HEL-SIN and SIN-HEL-HAM. European leg on Embraer 190, Business Class resembled Economy Class, except for food, no extra space available and no vacant seats available, service was OK. Long haul to Singapore: interior of A340-300 was a joke; ageing furniture, outdated entertainment system and so on. Staff were friendly, service and meals were OK. In total, the plane used on this route spoilt the trip.

A dreadful experience flying Helsinki to Dubai. Leg room on 757 aircraft only suited for a 5 ft tall person. It seems they took out toilets and added extra rows of seats. It was impossible to make your way to the toilets as the hostesses were too busy selling duty free products in the aisle and the queues were much too long. The service was much too slow and the food was poor with no choice at all.

SIN-HEL-HAM return DUS-HEL-HKG in business class. Am a big fan of the unobtrusive service flight attendants offered on all flights. As OW Emerald got first food choice on both long haul flights and on the short European flight was sole customer in business class. Slept well on angled seat and did not use AY AVOD as I had an iPad. All flights on time except HEL-HKG - delayed 12 hours but was very well handled. Busses took us to terminal and all business class passengers were escorted to the taxi rank and taken to a hotel. Delay gave me the chance to try Finnair Spa. Will continue to fly AY to Europe and hope to get a hold of their new business class in the future.

HEL-SVX-HEL on A319. Flights on time, clean and comfortable cabin, very friendly and professional smiling flight attendants. Food was very good.

LHR-HEL-BKK and SIN-HEL-LHR in Dec-Feb. Service was good, staff language skills outstanding. IFE is poor in comparison to other major carriers. A330 has lie flat seats but if travelling as a couple, avoid the left hand seats as there is less room than in the middle paired seats. A340 on return was awful for sleeping: the low back shell design means limited space in footwells and the seat does not go flat. I'm 5ft 8 and could not fit into the space to lie down. European leg was economy seat with middle seat vacant. We'd booked flights to Australia so the onward connections were with Qantas (on Finnair codeshare) who have great seats and lounges. All in all, the price I paid was very good.

KBP-HEL-LED return. All planes tidy, on time, bag on belt within minutes, crews nice and professional, ground staff very good except for LED check-in (third party handling as I understand). Mixed catering concept when you get free meal and then can buy extra if you need is smart and very helpful. My special meal arrived and was good. Seat pitch was ok. Overall recommended.

CDG-HEL-SIN-SYD. Tickets/Booking missing at check-in, took over an hour to sort it, then delayed 2.5 hrs leaving CDG. Delayed 3 hrs out of HEL, disaster out of SIN, missed connecting flight to SYD, no One World airlines available for 24 hours so offloaded on to Singapore airlines which took over 1.5 hrs. 4.5 hour wait for Singapore airlines flight so being Qantas Platinum FF with One World thought we would sit it out in the Qantas club - wouldn't let us in as we had been offloaded onto a Star Alliance flight, told to go to Singapore Airlines Lounge in another terminal, they wouldn't let us in because we were not Star Alliance members. If this is the way Platinum Card holders a treated, I feel sorry for those flying tourist.

Manchester to Bangkok, via Helsinki. Standard European business class cabin from MAN to HEL, good service. Great new cabin for Bangkok leg. Comfortable seat, good for sleeping, excellent service with attentive crew. Seamless transfer through Helsinki. Good lounge at Helsinki. All in all excellent and very good value for money. Would definitely fly Finnair again.