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Finnair Passenger Reviews and Finnair Customer Trip Reports



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Finnair Customer review :  26 November 2012 by Debra Harrison    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delays outbound on my latest trip and now I am sitting in Helsinki with another, a 10.35pm flight has now been rescheduled for 2.30am. Planes on the way out were dirty and you had to ask for toilet paper. Inflight entertainment systems did not work and flight attendants hung on to water as if it was rationed. The terminal is full of families, the delay has produced a couple of blankets, 3 security guards and 8 euros a passenger. We have of course missed our connection in Hong Kong so there will be more problems to come. Attendants are short with some of the passengers and seem to care little for the situation.



Finnair Customer review :  26 November 2012 by Jonathan Shan    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After reading the review I was quite sceptical about taking Finnair, but due to the low cost, I booked it anyway. I check in with zero expectation, and I was pleasantly surprised. The inflight entertainment from SIN-HEL worked fine, with some new movies. The food was typical airplane food. The service was generally good. The transit in Helsinki was a breeze and I was off to Paris. The service on the HEL-CDG sector was very good, however in terms of meal they only serve a sandwich and non alcoholic drinks. All in all if I would continue to receive such services I would continue flying Finnair.



Finnair Customer review :  13 November 2012 by Michael Sewell    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew BRU-HEL-ICN (Seoul) and was very satisfied. Transfer in Helsinki was a breeze and with good cafes, shops and completely free wi-fi the time passed quickly. The 9 hour flight to Seoul was packed, but fine - staff were friendly and attentive, food was great and they brought water round regularly during the night. The choice of films was fairly limited, but this is only a minor grumble. Will certainly use them again.



Finnair Customer review :  6 November 2012 by H Krishnan    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-ICN-HEL: Traveled Finnair for the first time and was pleasantly surprised. As advertised, their quick connections in HEL and short flight times to North-East Asia made for a comfortable journey. Food quality was not fantastic, but was decent enough on the whole, while service was attentive and friendly in both directions. PTVs had a limited selection of movies and shows but I guess it was good enough for a 9hr flight.



Finnair Customer review :  30 October 2012 by Maureen Dignam    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Would not recommend Finnair after our experience on two recent flights. Budapest to Helsinki we were given seats rows apart when our booked seats were unavailable due to downsizing of aircraft. Helsinki to Singapore, discovered dirty headphones in seat pocket, then found entertainment system did not work for the duration of our long flight. It appears from previous reports this is a regular problem. Amazed they are still members of One World Alliance.



Finnair Customer review :  30 October 2012 by Petri Hottola    (Finland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a Finn, I have to regret that our national carrier is not quite as it used to be. It is less reliable with increasingly frequent delays. No consistency in service quality anymore. Some connections are significantly worse than others. My recent flights between Beijing and Helsinki and Hong Kong and Helsinki, both economy and business, indicated major differences between the two routes to China. The Beijing route is no frills, in an old and run down jet, whereas the Hong Kong one has more recent equipment. The former had completely dysfunctional entertainment system with tiny, blurred screens, for example, and no flight information (time, distances etc.) but a single picture placing the plane over Asia. The poor staff were constantly asked about time by the passengers. Both flights had poor meals in the economy and the Hong Kong one excellent ones in the business. Overall the service is not bad, but the recent out sourcing and other such measures shows.



Finnair Customer review :  23 October 2012 by Nick Berry    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN to HEL and on to LHR. Priority boarding for business but my heart sank when I saw the plane was the tired old chartered ex Air France A340. Seats were bearable, the old lie flat type but after 20minutes we were told that the entire entertainment system didn't work and were offered an insulting EUR 20 voucher. For a flight of 12 hours this was totally unacceptable and the second time the system hasn't worked on the same plane (May 2012). Finnair please address this. Transfer to BA for next leg which was 10/10.



Finnair Customer review :  23 October 2012 by Savi Mull    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-HEL-HEL. October 2012. Finnair uses leased A340s from Air France on this sector and it is very visible with the blue tray table and leg rests. Efficient check in and boarding. Finnair is strict on weight of cabin baggage - they actually checked it. During the Delhi - Helsinki flight, an additional round of drinks were served between the two meals which was welcome. Crew seemed friendly and efficient but not as warm as other airlines. Quality of food was very low - greasy and small in quantity probably because Finnair sells snacks in between meals. Return flight of six hours in the night was packed and crew did 4 hours of service for dinner and breakfast interspersed with announcements so ensured passengers did not get sleep. Cabin lights were not dimmed prior to take off and during landing. Average airline and not the best. Helsinki Vantaa airport was a breeze.



Finnair Customer review :  22 October 2012 by B Aubé    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YUL (Montreal) to SVO (Moscow) via JFK and HEL + HEL to YUL via JFK. Everything went smoothly from the first to last flight. We were afraid to miss our 35 min connection in HEL (going to Moscow) but the airplane was waiting for us on the tarmac. Very professional and courteous staff. Food pretty good as well. A baby was crying during 4 of the 8-hour flight from New York to Helsinki, but that's not their fault I guess! I recommend Finnair for the very good service, and the fact that every flight was on time!



Finnair Customer review :  19 October 2012 by J Marshall    (Poland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HEL-WAW in Business class. Big disappointment. I had trouble with two seats in business class that would not recline to fully flat position. While Cabin crew very nice and tried to fix, a plane this new (A330) should not have these kinds of problems. When I contacted Finnair to complain, they offered me a 20 Euro voucher for eight hours of standing around. Safe to say that I will never fly them again due to fear of seat failure.



Finnair Customer review :  17 October 2012 by Tyke Naas    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointing response from the crew when neither the in-flight entertainment system nor the reading light worked in my daughter's or my seat on an overnight flight from Singapore to Helsinki. Responding to a complaint from passengers not getting what they paid for by offering an gift voucher for 20 Euros worth of Finnair merchandise really is adding insult to injury. I will give this airline a wide berth for all future travel.



Finnair Customer review :  16 October 2012 by Lars Nittve    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm-Helsinki-Hong Kong. Connection - very fast and smooth. Good service with good local character on food. Very friendly, but slightly shy service.



Finnair Customer review :  14 October 2012 by P Westcar    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown twice with Finnair to Beijing and to Delhi, both times from LHR via Helsinki. The long haul legs have been good with seat back entertainment and modern comfortable planes with pretty good leg room. The food is fair. Helsinki airport is small, modern and well organised so plane switches are quite easy, sometimes adjacent gates. The price of both flights was good.



Finnair Customer review :  8 October 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-Helsinki-Bangkok. Flights on time, good connection in Helsinki. Warsaw to Helsinki was an Embraer 190 and Business Class is a bit cramped and has only standard seats without additional leg room. Good friendly service from cabin staff. Enjoyable food and wine. Helsinki to Bangkok I liked the flat bed which made a good sleep possible. Dinner served quickly and efficiently after take off making it possible to get a good sleep. Collecting baggage in Bangkok a problem as my bags were some of the last off the plane and I had to wait 20 minutes for them to come.



Finnair Customer review :  28 September 2012 by A Puri    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-HEL-LHR-HEL-DEL in Business. Most flights were punctual, and the onboard service was attentive and friendly with an air of efficiency. The food and wine was excellent, my special meal came individually labelled with no glitches on all four sectors, and the cabins were fresh and comfortable. Transfers at Helsinki were fast and efficient. The A330 from Delhi to Helsinki offered flat beds albeit with a rather strange layout that seems to be unique to Finnair - two seats in one row, and one seat in the row behind, with footwells extending quite deeply. The seats turn into flat beds which are tolerably comfortable but there is a distinct feeling of being cramped. At 5'10" my feet were running up against the end of the footwell. The A320s to and from London had the standard European seating, pretty much three-across economy class seats with limited legroom, but with the middle seat left free. Three hours from Helsinki to London in those seats was tiring, to be frank. The A340 back from Helsinki to Delhi had clearly older seats, which turned into inclined beds (in a 2-2-2 layout). These were not comfortable, the incline was excessive and again there was limited legroom. I slept poorly in them, and was disappointed. If Finnair could do something about the seating, they'd be unbeatable.



Finnair Customer review :  28 September 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

St Petersburg - Helsinki - Warsaw. Short flights left and departed on time. Hostesses friendly and efficient. Seats were the standard Embraer 190 economy seats so substandard for business class. Only one row for Business Passengers from Helsinki - Warsaw so felt cramped in section. Light snack and drinks on first sector. Hot meal on second sector and was quite tasty. Travel part of a longer route so quite good value. Business class poor value if travelling only between the city pairs.



Finnair Customer review :  21 September 2012 by T Naas    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The inflight entertainment system did not work, nor did the reading lights. (A big issue on an overnight flight.) As "compensation" we were offered gift vouchers for 20 Euros. Uncomfortable seats, bad food. I will only ever fly Finnair again if they are much cheaper than any other alternative.



Finnair Customer review :  18 September 2012 by W Tom    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-HEL-HKG, smooth flights both ways, not a fan of the snack packs at all, but drinks were frequent and everything was smooth. Same has to be said for the long haul, got you there in time and comfort but the food must be improved. I would however fly Finnair again in a heartbeat due to the good service, punctuality, and brilliant Helsinki airport.




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