Home Page

 

Finnair Passenger Reviews and Finnair Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share





Finnair Customer review :  4 March 2013 by C Wilson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RVN-HEL-LHR. Checking in at RVN was told that we would have to wait as there was a problem. Inbound flight from HEL was delayed meaning a 45 min connection to LHR wouldn't be possible. Finnair simply rebooked us on a later BA flight meaning a 60min extra in HEL. No fuss, no problem, dealt with Finnish efficiency. The 60 min flight was good with a drinks service.



Finnair Customer review :  4 March 2013 by C Wilson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HEL early flight, no problems, liked the fact on arrival at HEL baggage was on the belt waiting to be collected. Only downside, I would have thought a hot breakfast would have been provided on an 07.30 departure.



Finnair Customer review :  14 February 2013 by R Marsh    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester-Helsinki-Ivalo, first leg on flybe operated Embraers which were clean. Plane half empty on way back. Drinks selection and sandwich provided free of charge. Second leg on busy A321 with many tourists heading to Ivalo. Crew were pleasant. Overall a good experience.



Finnair Customer review :  13 February 2013 by E Daniels    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round trip, Dec/Jan, HKG-HEL-LHR. Late departure form HKG due to no plane but we had a flight crew waiting for it as well, left late, have to say we made up some time. Would have to say that the transfer through Helsinki would have to be the easiest and quickest l have come across, as my onward connection was tight due to the late arrival, having said all that l was quietly please with the end result. l would fly again with Finnair as l have found that this way to Europe is quicker.



Finnair Customer review :  12 February 2013 by M Connolly    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return to Amsterdam. Received free upgrade to business on return flight. Both flights were great and the upgrade a huge surprise to us. Excellent staff, service and food as good as any other airline. Connecting flight with Qantas was huge disappointment in comparison. Would highly recommend Finnair - only regret is sleeping during the business flight and not stopping overnight in Helsinki.



Finnair Customer review :  12 February 2013 by R Howe    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Geneva - Helsinki - Singapore. All flights on time and transfer easy at Helsinki. Planes fairly new and seats industry standard economy seats. Service efficient no frills. Meal ok. If you wanted a drink after the meal service, get out of your seat and go to the self service galley. Finnair is not a full service airline but was good value.



Finnair Customer review :  28 January 2013 by Tarun Thakkar    (Switzerland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-HEL-PEK. First time long-haul with AY. Food on the short-haul flights were very good. The long- haul flights were quite disappointing. Return flight had no meal selection. I was disappointed that no pre- meal drinks were offered. The flight was long enough to offer this. Chinese Cabin Crew were quite unfriendly on both flights.



Finnair Customer review :  24 January 2013 by L Roestad    (Norway)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Leisure flight from Oslo to Varadero (round-trip). Quite new A330-300. Hard, not very comfortable seats. Maximum 30" pitch. (seat row 29, mid cabin). Service polite but very distant. I saw no crew members actually chatting with pax. Meals a big disappointment. No salad on main meal, one cold roll, small hamburger with pasta + chocolate cake. Snack before landing: meatballs. All drinks for sale, which is ok on a leisure flight. Headsets for sale, on outbound flight they had forgotten the headsets.



Finnair Customer review :  22 January 2013 by Graham Madhu    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My trip from New York to New Delhi was good. On January 15, I missed my flight due to very heavy fog. I waited by the counter for over an hour before a representative appeared. After I explained my circumstances, he was of little help. Told the next 2 flights were fully booked and that my only recourse was to buy another ticket. My husband and I have travelled domestically and internationally and experienced problems. In every case except this one, the airlines involved bent over backwards to help us overcome any obstacles facing us. I am very disappointed in the lack of help from the Finnair representative in New Delhi. I had to buy a ticket on another airline.



Finnair Customer review :  22 January 2013 by D Grosvenor    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned to Australia after flights booked through Finnair. Overall not really impressed with the service. A change in our itinerary was our first upset-we never really got an explanation as to why. On our outward flight we sat on the plane for an hour whilst baggage was being loaded. The aircon wasn't functioning so we sat sweating for an hour. Cabin service was quite poor, just above a budget airline standard. We asked if we might have a drink and were brushed off and remained thirsty. During long legs the flight attendants were rarely seen outside of meal service. Overall not an airline I would rush to travel with again.



Finnair Customer review :  16 January 2013 by R Lundell    (Sweden)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GOT-HKG return economy. First leg GOT-HEL, flight on time. Second flight HEL-HKG, 2hr delay because of de-icing the plane. Because of that we missed our connecting flight in HKG. Ground staff in HKG told us all onward flights were full but they managed to find space for 12-15 pax from our flight on the next connection. Food OK. Legroom was no problem and I am 6 ft 2. Return trip was no problem. Little bit delayed in HKG but landed in HEL on time.



Finnair Customer review :  14 January 2013 by T Pittet    (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HEL, AY082 on 5 January. Horrible flight, almost 4 hours delay, no food after take off, poor seats, old plane, seemed like flying in the 90's. The screen for the inflight entertainment looked like a toy. Breakfast, served 10 hours after take off was really bad. Due to the delay we missed our connecting flight in Helsinki and had to wait 8 hours at the airport with just a 17 euros voucher.



Finnair Customer review :  14 January 2013 by J Peart    (Finland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Beijing on the old A340 with grubby stained seats, terrible leg room, outdated entertainment system, average food and only one toilet at the back of the aircraft. Check-in staff in Helsinki not aware of China's policy of 24 hour visa free transit, had to get two different people to phone senior management before I was able to check in. Self check-in counters in Helsinki are a hindrance and don't save any time.



Finnair Customer review :  7 January 2013 by Marcus Nyberg    (Sweden)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm - Helsinki - Bangkok return. A few problems with one plane that had to be swapped and another plane that had a technical problems on the way out. Barely made our connecting flight with another airline from Bangkok. Flight back was slightly delayed due to strong headwind but once again we just managed to catch our connecting flight. Seats on this new A330 were very comfortable. The service was OK with average food. We found it a bit cheap to not serve a free beer on the second meal, and it as also a bit to long between the meals on the 11.5 hour flight. The inflight entertainment could also be a bit better.



Finnair Customer review :  7 January 2013 by T Chan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok (return/round trip), both via Helsinki. Very happy with Finnair overall. Cabin crew on all sectors competent and friendly with good attention to detail. The shorter LHR-HEL flights were fine, but nothing special. Business class seat was reasonably comfortable (in the 2-2-2 configuration) and the food was actually very good! The AVOD choices do need to be improved, but there was enough to keep me entertained. Finnair is also going in the right direction with a smaller "environmentally friendly" amenities pack, although you could ask the crew for items not contained in the pack. Helsinki airport transfer was very quick and easy. I would use Finnair again.



Finnair Customer review :  19 December 2012 by Claes N Andersson    (Sweden)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round Trip OSL-BKK-GOT via HEL and HKK. Finnair New Airbus must have the worst economy seats ever fitted in an airplane, impossible to sit right. The food served in economy was inedible both to and from Bangkok, breakfast was served on Cathay flight from Hong Kong to Bangkok. In order to select a normal seat in economy, Finnair charges €56, it is not fair with a non budget airline, they only serve one alcoholic beverage with the first meal. I was offered beer or wine with my breakfast at 10 o'clock in the morning leaving Bangkok. Staff are friendly and service minded. Finnair has turned from a really good airline to a high priced budget carrier.



Finnair Customer review :  13 December 2012 by Paul Gilbert    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Ekaterinburg (via Helsinki) and St Petersburg to Toronto (via Helsinki) return. I have been flying Finnair to Russia for many years based on their excellent connections and inflight service. In an age where inflight service by the major carriers is a constant complaint among air travellers, Finnair is a breath of fresh air. Their flight attendants are friendly and helpful. I ordered a vegetarian meal and was impressed with the quality of the food. I also like Helsinki airport for its modern efficiency and amenities.



Finnair Customer review :  12 December 2012 by H Sotkasiira    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-SIN, Airbus A340-300. Flight on-time, crew attentive and smiling! The first meal served was produced by LSG in Germany and was definitely better than average meals Finnair is serving. Warm breakfast, not very tasty but definitely a must on a long-haul flights. IFE-system worked well but choice of movies is not very wide. Seats are comfortable, but a leg rest would be very nice on long-haul flights.



Finnair Customer review :  7 December 2012 by Narkhede Abhishek    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class from London to New Delhi via Helsinki twice in last 6 months. Check in, transfer at Helsinki and baggage collection was fast, since it was business class. Standard seats from LHR to HEL, with the middle seat vacant. Fully flat seat from HEL to DEL (Airbus A330). Business lounge at Helsinki is very spacious. I must say the cost and staff service was good, but the real problem was with the food and entertainment. In business class you expect better quality food. Though I had pre-ordered vegetarian food, it was not up to the mark. I think rather than quality they give more stress on quantity. Also for entertainment, only some boring old movies were available.



 


PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax