Finnair Passenger Reviews and Finnair Customer Trip Reports

Singapore-Helsinki. Seat was comfortable enough, and food was decent. On outbound flight, there was no air-con before the flight took off. On return flight, there was no inflight entertainment at all. Pilot announced this once everyone was boarded - a perfunctory apology and that was it. With Finnair, this flight left on-time but with no pre-announcement of electrical problems (lights didn't work either) - they seemed rather indifferent with the attitude - "you're on board, the doors have closed, so live with it". Seats more comfortable than Lufthansa, but amenities / service not as good as SIA.

HEL-AGP-HEL and HEL-CDG-HEL. Finnair's online check-in is fantastic and makes travelling very smooth. Even if the short-haul economy is "the weak point" of Finnair, the flights were very comfortable, professional flight- attendants. Not a single flight was delayed. Very good service especially to transit passengers travelling via Helsinki.

TYO-HEL. I've always been very satisfied with Finnair. I fly often from Tokyo to Finland and the service has always to been my liking. I love the stylish, modern uniform of the cabin crew. Even when flying with children the staff have always been very understanding and helpful. I have yet had not a thing to complain about my flights and I will continue using Finnair.

Bangkok-Helsinki A330-200. A fairly new aircraft and I was impressed with the appearance of the cabin. Nice and cool pale blue layout which was spotlessly clean. I found the seating very comfortable with ample leg room and didn't feel closed in when the pax in front reclined. Cabin crew were not overly chatty but professional and attentive, constantly offering water and keeping the toilets clean. Entertainment worked well but found the choices a bit limited. After the first meal service any additional alcoholic drinks and snacks are charged. The second meal was complimentary but again alcohol is charged. The food was basic, nothing to look forward to very salty. I will take this flight again as the comfort Finnair provides over others is far better, plus it's a daylight flight to Europe. Transit in Helsinki was 1 hr 55 and I was pushing to make my next flight. Helsinki-Berlin 737, aircraft looked a bit tired inside, and seating was cramped. The crew were very good and I was surprised to be offered something to eat. Flight was good with full service provided. Arrived at TXL stand off bay so bussed to the terminal and a long wait for luggage.

HKG-HEL in C class. Very negative experience. 2 of 3 toilets out of order and queue to the only one was longer than in economy class. The toilet was also very dirty. Main meal very simply and no choice for breakfast. However, wine selection and dessert good. CX or QR serves better meals in Y class. Finnish crew were very robotic in their service delivery but one Chinese crew very friendly and talkative. Entertainment was very poor with only few boring films. Seats uncomfortable for sleeping. Amenity pack consists of socks and eye cover. Plane arrived 40 minutes late with no apologies from cabin crew. Baggage timely delivered and as priority.

Helsinki - London. The flight was almost on time and the airport in Helsinki is very well organised, but seats were uncomfortable, food really bad, no complimentary alcohol and the wine I bought was so bad that I did not drink it. Even though it was a direct flight my luggage was lost. Staff were rather unfriendly.

HEL-FRA-HEL and HEL-TXL-HEL on A319 and E90 in April 2012. Finnair is increasingly using their E90 planes on their central European routes and, quite frankly, these small planes are suitable for max. 90 min flights due to cramped seating and narrow aisle. The planes are new, though, and in good condition and Finnair crews usually make a good impression in a cool Nordic way, but the cramped seating on E90 makes the whole experience somewhat claustrophobic. Mixed feelings.

Brussels-Helsinki-Tokyo (Narita) return. I fly frequently and this is absolutely one of the better airlines. Very friendly and attentive crew, food was ok, new plane for the long trip from HEL-NAR. I'd choose Finnair again.

HKG-HEL. Flight delayed, paid extra money for an exit seat window but was moved to the aisle by a frequent flyer. Seats very small, narrow and shallow, arm rest did not move, IFE sound lousy. Poor food service and lousy food. Passenger behind at least 5'10" kept kicking my seat trying to move. Never again.

CPH-HEL-CPH. Both flights on time, crew friendly enough. Only coffee was served, was hoping for at least a sandwich on this non-no-frills airline. Check-in, security and boarding was very smooth both in Copenhagen and Helsinki. Pretty much average for an intereuropean flight.

Brussels - Helsinki, Airbus 320. Great flight. Staff very friendly. Sandwich (complementary) and Beer (4 euro) good. On time departure and arrival.

ICN-HEL in economy on A330. Aircraft was very tidy. IFE is acceptable, but falls some way short of the class leaders, with a more limited range of movies and TV. Cabin crew polite and helpful, but smiles not abundant. Food dreadful. My main complaint is the over-ambitious scheduling of connections. ICN-HEL-MAN with a 2-hour layover is great in theory, but one minor delay torpedoes the whole thing. Rebooking HEL-LHR-MAN on BA wasn't a disaster, but it cost me 6 hours. If I'd had 3 hours instead of 2 at HEL, I'd have made the connection comfortably.

LHR-HEL then on to Oulu with was no fuss or messing around. Flight staff were fantastic although the food wasn't much to talk about, the cabin and seats were clean and comfortable with enough leg room for me.

Four long-haul business class flights in 2 months, to BKK and HKG from London with a connection in Helsinki were generally favourable. Time keeping is good and transfers in Helsinki are smooth. Business class cabins are smart and very well maintained, toilets are kept clean and presentable. One out of 4 flights (to BKK) had seats that converted to fully-flat beds, while the other 3 were the less comfortable angled lie-flat ones. Seat cushioning seems thin and on the hard side. Food and drinks are attractive and adequate. Main meal is served on a single tray, with proper cutlery. Dessert and coffee served separately. The meal was satisfying without being outstanding. Cabin crew are cheerful, pleasant and helpful.