Finnair Passenger Reviews and Finnair Customer Trip Reports

YUL (Montreal) to SVO (Moscow) via JFK and HEL + HEL to YUL via JFK. Everything went smoothly from the first to last flight. We were afraid to miss our 35 min connection in HEL (going to Moscow) but the airplane was waiting for us on the tarmac. Very professional and courteous staff. Food pretty good as well. A baby was crying during 4 of the 8-hour flight from New York to Helsinki, but that's not their fault I guess! I recommend Finnair for the very good service, and the fact that every flight was on time!

BKK-HEL-WAW in Business class. Big disappointment. I had trouble with two seats in business class that would not recline to fully flat position. While Cabin crew very nice and tried to fix, a plane this new (A330) should not have these kinds of problems. When I contacted Finnair to complain, they offered me a 20 Euro voucher for eight hours of standing around. Safe to say that I will never fly them again due to fear of seat failure.

Very disappointing response from the crew when neither the in-flight entertainment system nor the reading light worked in my daughter's or my seat on an overnight flight from Singapore to Helsinki. Responding to a complaint from passengers not getting what they paid for by offering an gift voucher for 20 Euros worth of Finnair merchandise really is adding insult to injury. I will give this airline a wide berth for all future travel.

Stockholm-Helsinki-Hong Kong. Connection - very fast and smooth. Good service with good local character on food. Very friendly, but slightly shy service.

I have flown twice with Finnair to Beijing and to Delhi, both times from LHR via Helsinki. The long haul legs have been good with seat back entertainment and modern comfortable planes with pretty good leg room. The food is fair. Helsinki airport is small, modern and well organised so plane switches are quite easy, sometimes adjacent gates. The price of both flights was good.

Warsaw-Helsinki-Bangkok. Flights on time, good connection in Helsinki. Warsaw to Helsinki was an Embraer 190 and Business Class is a bit cramped and has only standard seats without additional leg room. Good friendly service from cabin staff. Enjoyable food and wine. Helsinki to Bangkok I liked the flat bed which made a good sleep possible. Dinner served quickly and efficiently after take off making it possible to get a good sleep. Collecting baggage in Bangkok a problem as my bags were some of the last off the plane and I had to wait 20 minutes for them to come.

DEL-HEL-LHR-HEL-DEL in Business. Most flights were punctual, and the onboard service was attentive and friendly with an air of efficiency. The food and wine was excellent, my special meal came individually labelled with no glitches on all four sectors, and the cabins were fresh and comfortable. Transfers at Helsinki were fast and efficient. The A330 from Delhi to Helsinki offered flat beds albeit with a rather strange layout that seems to be unique to Finnair - two seats in one row, and one seat in the row behind, with footwells extending quite deeply. The seats turn into flat beds which are tolerably comfortable but there is a distinct feeling of being cramped. At 5'10" my feet were running up against the end of the footwell. The A320s to and from London had the standard European seating, pretty much three-across economy class seats with limited legroom, but with the middle seat left free. Three hours from Helsinki to London in those seats was tiring, to be frank. The A340 back from Helsinki to Delhi had clearly older seats, which turned into inclined beds (in a 2-2-2 layout). These were not comfortable, the incline was excessive and again there was limited legroom. I slept poorly in them, and was disappointed. If Finnair could do something about the seating, they'd be unbeatable.

St Petersburg - Helsinki - Warsaw. Short flights left and departed on time. Hostesses friendly and efficient. Seats were the standard Embraer 190 economy seats so substandard for business class. Only one row for Business Passengers from Helsinki - Warsaw so felt cramped in section. Light snack and drinks on first sector. Hot meal on second sector and was quite tasty. Travel part of a longer route so quite good value. Business class poor value if travelling only between the city pairs.

The inflight entertainment system did not work, nor did the reading lights. (A big issue on an overnight flight.) As "compensation" we were offered gift vouchers for 20 Euros. Uncomfortable seats, bad food. I will only ever fly Finnair again if they are much cheaper than any other alternative.

MAN-HEL-HKG, smooth flights both ways, not a fan of the snack packs at all, but drinks were frequent and everything was smooth. Same has to be said for the long haul, got you there in time and comfort but the food must be improved. I would however fly Finnair again in a heartbeat due to the good service, punctuality, and brilliant Helsinki airport.

My family was very disappointed flying 13 hours with Finnair, uncomfortable seats, entertainment system did not work nor did the overhead lights. It was difficult to get any sleep on the overnight flight. General feeling of lack of care. Poor in fight service and really poor food, below average. We fly a lot around the world on different airlines and this was the worst fight we have been on.

Just arrived on AY 070 from HGK in to HEL and am just enjoying the Finnair Lounge in Helsinki before my onwards journey to Hamburg. Was seated in AY's business class cabin in seat 4H on A343. Plane on the in and outside spotless and the business class cabin in immaculate condition. Well presented looking cabin crew took excellent care of us in a packed business class cabin without being obtrusive. Skipped dinner as flight leaves HKG shortly after midnight and had a filling meal in the CX lounge in HKG. Breakfast a bit bland but sufficient. If AY could just upgrade their A343 business class seats to full flat beds. Arrived in to HEL 30 minutes early and transit clearance a breeze. AY Lounge in HEL a delight.

I took the afternoon flight from Helsinki to Warsaw on the 10th of September. The check in agent was kind and did her job well. The same kindness was shown from the lady who handled the departure gate alone. She was generous and offered me another seat where I was able to have the whole row alone. The onboard service was good and crew smiled a lot. There were a lot of verbal interaction between cabin crew and passengers. The announcements from technical crew were loud and clear. This was my second flight with Finnair and they did not disappoint me.

SIN - HEL. Flight departure was delayed according to ticketed departure time. Entertainment system did not work nor did overhead lights. Seat offered no support and was uncomfortable after 10 minutes. Row spacing meant that it was not possible to stretch legs out under the seat in front. Consequently, it was difficult to get any sleep on the overnight flight. Hand basin taps in toilets did not work for most of the flight. The fresh pot of coffee was served cold.

MAN-HEL-HKG. Finnair has adopted a 'budget' approach to food and drinks on European flights, but there was a complimentary food pack (biscuits, crisps and tea) on the MAN-HEL journey. Flew out to Helsinki on a good day - early arrival, few travellers, extremely smooth transfer. Embraer 190 is perfect - quiet cabin. HEL-HKG journey was decent. Food could be a bit more delicious (per personal taste) and the available choices of music could be more varied. Two things that I have long missed as a traveller in our cost-cutting aviation industry: spacious washrooms and warm, comfortable cabin temperature. I found both on Finnair. It seems to me they are cutting costs without losing their customer-oriented attitudes - also to mention the friendly, courteous crew members.

LON-HEL-SVX. Flew Finnair a couple of years ago on the same route and I am sorry to say that the quality has dropped even further. No inflight entertainment or anything to help keep the kids occupied. I asked if they had any children activities and was told they didn't do it anymore. The quality of the food is poor, for the price I paid I don't think a cold chicken curry sandwich is acceptable. You can of course get nicer food but you have to pay for it. Inflight service on the Helsinki legs was inadequate. I needed to get some water for my boys and my call light was ignored, when I finally asked I was told to wait until the trolley came through. The plane only had 2 toilets and when my oldest boy needed the toilet there was a long queue, my wife asked to use the business class toilet and after several curt refusals he allowed to use the toilet. There was a general feeling of a lack of care from the IFA's on the flights, as if we were annoying them by being on the plane. Service on the Helsinki - Ekaterinburg legs was better but no more than adequate and nowhere near the high standards I was expecting. Finnair is taking on a lot of elements of budget airlines in its ethos and this is starting to filter through with poor in flight service and really poor food.

Helsinki (HEL) to Toronto (YYZ). The route is flown by a B752 aircraft in leisure configuration. Legroom is inexistent and insufficient, there is no personal in flight entertainment system but some very small monitors above every 5 rows or so. Food quality is below average and only one glass of wine or beer is offered for free. Avoid this plane type if possible.

Flew From Helsinki to Paris on A321. Great service on this morning flight! Very friendly and smiling crew. Tasteful morning sandwich with coffee. Fresh and modern cabin and good seats.

YYZ-HEL-ARN-HEL-YYZ. Boeing 757-200 between Toronto-Helsinki. I am aware that other airlines also use these smaller Boeings for equivalent routes between these smaller European capitals and US. It was first time I flew this type of aircraft on a transatlantic flight. I found it to be small, packed and the fact that there was barely any inflight entertainment system on board didn't maker the 8-9 hr flight between Toronto and Helsinki any better. The flight itself was, however, very smooth and Helsinki airport is excellent for someone who likes quick and efficient transfers.

HEL-SIN in July 2012 was a terrible experience. Delayed 2hrs where we sat inside the plane waiting. Then the seat didn't hold, it looked old. The screen was scratched and tiny. Many times the films didn't work properly. Next the food came really late and it was horrible - served with plastic utensils. No in-flight package on top was a bit too much. Really need to get up to speed.

Flew from Tallinn to Berlin over Helsinki-Vantaa last fall, which was my very first experience with Finnair. The flights were nice and hassle-free, even if the Airbus A319 and A320 aircraft were a tad older. Flight attendants were friendly and attentive, food and beverages were also very good. In short, Finnair is offering a good service with modern aircraft and friendly crew.

HEL-SIN-HEL on A340 in June-July 2012. Haven't flown with them for 4 years, because competitors have been cheaper on long haul. Flights packed to the last seat but both flights on time, two hot meals served on this 11-12 hr flight, pleasant and adequate service by a Finnish-Chinese-Malay cabin crew and the IFE worked well on both flights. However, there is room for improvement on this 4-star airline: Meals from Helsinki Airport flight kitchen are bland and cheap, quite the opposite on the SIN-HEL leg with tasty chicken or beef plus a proper hot breakfast IFE is too limited. A wider range of newer films are needed. No overnight pack (socks etc) which is a standard on many airlines. The price was right this time and we felt it was good value. Moreover, their new uniforms are quite classy. When the price is right, Finnair will be considered again, although they are clearly behind many other 4-star airlines (LH, TG, TK etc.).

BKK-HEL-BCL-HEL-BKK in business class. A330 business cabin BKK-HEL was spacious and the bedding comfortable. Quilts provided are not your typical itchy wool type quilts. Flights generally on time. Baggage allowance of 2 pieces up to 23kg each was favourable. 10 hour long haul flight was comfortable and service attentive. Requests for further drinks were met with a polite smile and efficiency. Self service area in the galley had enough treats. IFE on the long haul product is not as fancy as that on other carriers, but had ample selection for the relatively short long haul sectors. A320 product within Europe includes business with a 3/3 layout with the middle seat kept empty. Drinks a plenty on this service as well, and champagne served when the BCL takeoff was delayed by 20 minutes. Staff attentive and friendly. Overall a pleasant experience. Within Europe I find their product consistently better than a lot of their competitors in business.

We traveled from Singapore to Helsinki on the 20th July 2012 on flight AY 82. We had row 56, the last row. We were advised the entertainment system was not operating just as we took off. This was a 12 hour flight and no entertainment. As we were in the last row we were fed last and there was only one option which contained things I don't eat. We are flying back to Singapore on Finnair in October and are dreading it.