Finnair Passenger Reviews and Finnair Customer Trip Reports

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FINNAIR customer review :  8 January 2010 by C Miranda   (UK)

Travelled economy MAN-DEL return. Despite being able bodied and the first to check-in, was informed that we could not be alloted the exit row seats. The food we were served consisted of a nauseatingly sweet White and brown sludge that was supposed to be chicken masala. This is the first time in 20 years of flying that I actually gagged. The return journey was passable. I won't be flying them again.

FINNAIR customer review :  7 January 2010 by K Hakala   (UK)

Hel-LHR, arrived at Heathrow on 3rd Jan with 4 small kids and one bag missing. 1 person dealing with all queries at terminal 3. After 3 days have had no luck, no update, not one call answered. Airline can not tell me where the bag is, has it ever even left Helsinki. How is this possible? Only due to current security regulations the bags should ideally fly with the passenger on the same flight. Finnair is in such a mess with the bags that they are an international security risk. And this has been going on for a month at least now. It isn't rocket science. Read the tag and put it on the right plane. According to Finnish media there are thousands of bags left behind at Helsinki airport. And the airline offers zero assistance to the passengers. Absolutely disgraceful.

FINNAIR customer review :  3 January 2010 by N Rowe   (UK)

My family travel 2-3 times per year to Finland. Over 10+ years, Finnair have delayed my baggage at least once per year. I have just returned from Rovaniemi - Helsinki - LHR. 1 of my 3 bags is missing and like other reviewers, I have had no luck in over 3 days, in locating my bag (containing my sons Christmas presents). I am passed from pillar to post and have been given a number of contact telephone numbers, none of which make any genuine attempt to help when they are finally raised. Given the obvious difference between domestic and 'foreign' service provision (check out the international departures restaurant prices and quality, or the level of business class priority, given to internal travelers), I genuinely believe that the countries biggest flag waving corporation, does not give any consideration to non-Finnish customers - ask the customers who were sent at the last minute (in English) to the wrong departure gate, although the Finnair staff called the right gate in Finnish - no correction or apology - nothing. Finnair should be ashamed (if it did not have such a monopoly over Finland travel, that it can sit back and not give a monkeys).

FINNAIR customer review :  30 December 2009 by Steve Howard   (Australia)

I am a One World Emerald Frequent Flyer. I arrived in London Heathrow on Finnair on 21 December 2009 without my checked bag. I submitted a missing bag report to the baggage service people (1 person) at Terminal 3. The person took my details and gave me a Tracking reference as well as a contact phone number to enquire on the status of the missing bag. I explained to the baggage service person that I would be going on to Bogota… Colombia on Air France at 0640 on 22 December, he then told me that once the bag had arrived in London it would be forwarded to me in Colombia on the next available flight. On 24 December I called the number I was given and after many attempts for an answer a lady answered and informed me that my bag was with her in London and she would forward it to Colombia. I asked that she update the Trace information to reflect the location of my bag. She informed me that she would forward the bag by Iberia. Since then I have had no news on my bag. All that I know is that it is in London. The lady I spoke with did not update the trace information and I have tried many times to call the number given, but no one replies. Is this what one should expect. This has ruined my Christmas and my travel arrangements as I have no personal effects. I have tried calling many Finnair numbers but I wait for someone to answer. It has probably cost me over $200 in phone calls to get no one and no where. All I want is my bag. Last know position of my bag London. Finnair really need to look at the baggage service in London. Why is it not possible after many attemps to contact them. I am not sure if I want to fly with Finnair in the future as it would appear that the ground services are not that good and to me that is as important as the flight. This is the first time I have lost a bag on any Airline. A Very Expensive experience. Not really worth the effort with this carrier and I do not think I will ever see by bag again. Bad attention to customer detail.

FINNAIR customer review :  28 December 2009 by Matti Kalo   (Finland)

OUL-HEL-CDG Economy. Flight departed late and when we reached Helsinki, had to hurry to catch flight to Paris. Once inside the plane, we had to wait for almost 2 hours as other passengers were still missing. No drinks served during that time and no information was shared with us. Reached Paris without luggage, then again at Paris airport only one staff to support more than 100 people whose luggage was missing ! No support or kit provided by ground staff and had to wait for 4days to get the luggage. Worst airline for handling luggage.

FINNAIR customer review :  20 December 2009 by Roger Pointing   (UK)

MAN-HEL-PEK return. MAN-HEL leg on time with E190 very good hot meal, seats ok but could be tight if cabin full. Easy transfer at HEL used new Spa Lounge, boarded A340 on time, full J Cabin but lots of space. Heavy snow delayed departure by 2 hrs but FAs kept us going with seafood snacks and champagne so no problem. Food excellent with very attentive FAs angled bed ok managed to get about 4 hours sleep. Return day flight just as good as outward leg with very good service including mulled wine as a welcome onboard. Once again easy transfer at HEL and early into Manchester.

FINNAIR customer review :  19 December 2009 by F Hasek   (Hong Kong)

HKG-HEL-MAD. Economy. Unwanted choice but had missed flight day before. In fairness was not completely scalped by the ticketing desk given the timing. Space whilst not excellent for a 187cm tall passenger was bearable and better than other airlines like BA/CX/QF for similar routes. Food portions are small and they sneakily pass a pay for snack trolley just before serving the second meal. FA's friendly and efficient and moved my seat as my first neighbour was feeling sick before take-off. What matters is taken care of with Finnair - small trinkets no. Solid 4 star airline for economy.

FINNAIR customer review :  14 December 2009 by K Pellberg   (Sweden)

STO-BKK-STO in Business. Very good service, especially the return flight on 11th December from BKK. Food nice and friendly FA's.

FINNAIR customer review :  7 December 2009 by Kim Kirkegaard   (Denmark)

Helsinki-Shanghai-Helsinki return. The departure was more than six hours delayed. For some weird reason we were boarded at 18.00 and then had sit on the plane for approx. 6 hours before we started flying. On the return trip we were boarded on schedule and then waited 1 hour before we started rolling. After 500 meters we stopped and the luggage had to rearranged - when the luggage had been rearranged we had to wait for refuelling, so finally the flight was 3 hours delayed. Delays can happen, but not a 6 hour lock-up in the plane and rearranging of luggage and refuelling after 500 meters.

FINNAIR customer review :  7 December 2009 by E Lander   (Belgium)

Brussels-Helsinki-Bangkok and back. At Brussels they told us that there was a strike in Helsinki and our flight was delayed by two hours. Furthermore, the flight from Helsinki to Bangkok was delayed until the next day. They would not tell us who was on strike and they made me check in my suitcase even though it was a carryon. We got to Helsinki and the luggage was not unloaded from the plane. The next day the flight to Bangkok was delayed for two hours (with passengers in the plane as no one would empty the toilet tanks from the previous flight). We got to Bangkok - no luggage. Five days there calling everyday to Bangkok and Helsinki (each time getting conflicting information... please get your act together!!) and nothing. On the last day there Finnair calls me at 8:00 to say the suitcase is in Bangkok and will be delivered to my hotel before I check out. Nothing!! I check in Bangkok airport and they have no idea where the suitcase is. I fly to Helsinki, go to luggage claim and they tell me my suitcase was sent to Brussels the day before. I get to Brussels - nothing! At baggage claim they confirm the bag is not in Brussels. I call Helsinki and they guy tells me there's no information on my suitcase. "It has not been found." So all the other information I got before were lies? I start complaining and the guy hangs up on me. Add to this that they refuse to reimburse what we had to buy in Bangkok, the poor customer support and bad food and this has to be the worst airline. It's a shame for other Oneworld airlines that Finnair is a partner!

FINNAIR customer review :  30 November 2009 by Chris Newill   (UK)

MAN-HEL-HKG in Economy. Paid £334 for a return ticket and was very impressed on this outbound journey. Embraer 190 MAN-HEL basic but comfortable with plenty of legroom for me (average height/build). Complimentary sandwich and drink + beer/wine, fine for duration of flight (under 3 hours). Transfer at Helsinki easy and quick. A340 aircraft comfortable in Economy with decent legroom and recline, AVOD good. Cabin staff courteous and efficient. Plenty of drink offered, food ok with choice of main course but quantity small. Overall a good Economy experience at the price, excellent value for money.