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First Choice review by Christine Ives
22 November 2006
London Gatwick - Puerta Plata Star Class Premier service. Outbound
flight not too bad, apart from a rude FA who, when offering cheese and
biscuits, told me that I could only have one or the other, otherwise
there would not be enough for everybody. On the inbound flight, we were
last to board, and last to disembark - so much for priority boarding!!
From the noises I could hear behind me, we were also last to get our
food! Would I fly First Choice again - doubtful - would I upgrade again
- never. They offer the upgraded movie package for £5 each once you are
onboard and the food is not worth it. Don't bother, save your money for
souvenirs - worst value for money I've known.
First Choice review by Ross Kelly
20 November 2006
FCA to Varadaro in Cuba. Very good service, first choice have really
made an effort with there long haul and it shows. 33" legroom in star
class (normal class) seat back tvs with a great choice of entertainment,
the food was good and the 767 was nice and clean. The flight both ways
was on time. If I was going long haul on a charter airline again I would
only travel with First Choice after experiencing awful flights with
Excel last year their, First Choice are streets ahead.
First Choice review by David Wainwright
17 November 2006
Star Class Premium - Gatwick to Cancun. Very good value for money.
First time we've flown a charter in years and were pleased. Good seats,
leg room ok (just a bit less than BA World Traveller Plus). Very good
on demand entertainment system. Good food, service good both legs.
Friends in Star Class at the back also pleased, much better than a
normal charter, better leg room than BA and Virgin in Economy.
First Choice review by Stephen Sherrratt
2 November 2006
Gatwick-Mombasa return. Star Premium. Arrived two hours before ETD and
check in was deserted, we were nearly last! Two seats behind each
other, all windows occupied. First Choice have not told people that
that have gone to 2-3-2 seating in economy as per scheduled airline
767s. I think they used to be 2-4-2 like Thomson/Britannia with 33 inch
pitch that has to be a good deal. The 36 inch pitch in Star was OK for
the money, dinner late but OK; breakfast poor but almost superfluous
anyway. I was surprised I could not have my first choice main course- I
was in Row 1! IFE good for a charter. Has to pass the value for money
test. Security and Check in at Mombasa is painful, flight departed 2
hours late without convincing explanation. Got two seats behind each
other again. Priority baggage worked, first out at Gatwick just as we
arrived in the baggage hall after the long walk from Gate 48. Fastest
ever exit from LGW! On my last couple of flight into LGW I have wasted
50 minutes in the baggage hall.
First Choice review by P Brooks
27 October 2006
First Choice Customer Relations is non existent. They do not even have
the courtesy to reply to passengers. I was recently charged £12.00 each
for my husband and I to sit together. I wrote to Customer Relations
who have not even bothered to acknowledge and phoned two separate agents
demanding a refund as we both like aisle seats anyway. Furthermore they
also took 80p for their charity. As I had not been told about this
either I asked for that to be refunded. Both agents advised that my
account would be credited but to date this has not happened.
First Choice review by Barry Newman
27 October 2006
This is not a complaint, but I really think that First Choice should not
send a "congratulations, you're flying star class premier" etc with all
the added benefits listed - when they are not available on the aircraft.
We upgraded 4 adults on a flight to Cyprus at £35 each way each person
and was told of certain advantages all paid and happy - when the tickets
arrived we had the above message in the flight book. So we expected more
than was actual - in fact, the only benefit was easy booking in at
Stansted. A bucks fizz, a free drink, free head phones - end of story.
The luggage priority labels of course antagonise the baggage handlers at
both ends and our cases were well in the last batch off - no easy
booking in Cyprus, no in seat entertainment etc etc. So whats the big
issue with the Congratulations?
First Choice review by M Young
17 October 2006
Manchester to Mombasa delayed going out by 2hrs flight was good an
evening flight so most people were asleep. Food was not up to much
service was ok. However travelling back on a day flight, the couple in
front of us insisted on fully reclining their seats - this does annoy
me. Suddenly your only space has vanished - to watch the movie was hard
on the eyes as the screen was so close. I did kindly ask if they would
put their seats up during the meal and was met with a barrage of insults
- I pressed for the steward to come as I felt perhaps a little word in
the ear would perhaps do the trick. They came, asked what the problem
was, spoke to the couple in front - nothing changed. Was very
disappointed by this, and the abusive couple then proceeded to wriggle
and swing back on their seats to the hearts delight - we on the other
hand were unable to enjoy the meal or the flight because of this. I
complained again to the stewardess who was sympathetic towards our
plight, - but that was it. When in a confined space dealing with this
kind of childish behaviour, it is no wonder people get air rage - I came
very close to it myself. Perhaps First choice could make it company
policy to have seats in the upright position during meal times, thus
ensuring this kind of selfish behaviour is abolished.
First Choice review by Jonathan Grimes
25 September 2006
Gatwick - Palma return - B757. Both flights delayed each way by about an
hour - no information given on the reason for the delay. At 6' 7" I knew
that I was in for an uncomfortable flight - however the legroom they
give is just short of inhuman. Glad we didn't choose the in-flight meal
at about GBP 10.00 each - your better off bringing sandwiches or eating
before you get on. Agree with the earlier comments - the interior colour
scheme and the cabin crews uniforms make for an interesting - if
unattractive combination. Amazed by the number of things they try and
sell you before (sitting together and more legroom) and during such a
short flight (drinks, snacks, headphones, duty free and then scratch
cards) - what next - will you have to pay for your lifevest?
First Choice review by Nick Francis
22 September 2006
Gatwick to Tenerife. Flight dirt cheap, and to be honest I wasn't
expecting much except a long delay. Pleasantly surprised though, as the
flight was bang on time. Aircraft (a 757) was clean, but the seat colour
scheme is a real eyesore. Dark green Pleather seats, and not much
legroom. As previous comments have suggested the bar used to hold the
seat pocket in digs right into your legs. However, perfectly ok for a
short-haul flight. Food was dire (really not worth paying for). Crew
were ok, and at least were usually visible, but looked rather bored.
However, their uniform is the just something else. The girls are forced
to wear a rather revolting tie-die number and the I do feel for the guys
who have to wear a grotty open-necked pink shirt. The whole thing just
looks scruffy (can't bear the new Easyjet trend where male crew don't
wear a tie, call me old-fashioned). But, that's not something that
affected my enjoyment in any way. Overall, a 7 out of 10. Will probably
use again if I have to!
First Choice review by Alan Wan
22 September 2006
LGW - Paphos return on a 757-200 both ways. Both flights left with
about 20 minutes delay. The outbound had a pleasant but not good value
for money hot breakfast which was prepayed at the time of booking. FA
were fine as we where located in row 3 we could only see a small tv
screen located in front of row 1 could hardly see it so did not bother
with the £2.50 head phones. The return flight was pretty similar the
meal was cottage pie which again for the £6 prepayment was poor value.
My major gripe on arrival was the captain said due to lack of gates we
would be parked on a remote stand and bused to the terminal. However on
arrival there were loads of spare gates, I thought it was very cheap of
the airline to use buses
First Choice review by Richard Watson
16 September 2006
Manchester - Male. On arriving at check-in we were told that the flight
was delayed for approximately 3 hours and presented with a 3 pounds
refreshment voucher each. The flight eventually did start to board
roughly 3 hours late and as we had booked Star Class Premier (premium
economy) we were invited to board the plane first, which was a nice
touch. Once on board the Boeing 767 we found our seats and were
pleasantly surprised with the amount of space. The seating was 2-3-2 and
we had managed to get a 2. The seat pitch advertised is 36inches and it
felt like that. There was plenty of width too and the recline was fine.
We were served a sparkling cocktail before take off and shortly after
that presented with menus, which had starters, choice of 3 mains, a
sweet and chocolates. The food was nice and it was served on proper
crockery. The entertainment system was great. You can choose from a
large selection of films, tv programmes, music etc, and this can be
started, paused, fast forwarded, rewound as you please, which is a great
feature. The screens in Premier are 9inch as opposed to 7inch in economy
and you also get noise cancelling headsets, which were pretty good. The
flight attendants were dedicated to this section of the plane, and were
very friendly and helpful. All in all, a fantastic product from First
Choice - Well Done. We unfortunately had to cut our trip short and were
forced to fly back with Monarch, which was awful!
First Choice review by Janet Large
23 August 2006
Recently flew First Choice between Larnaca, Cyprus/London Gatwick. On the flight out the plane was
incredibly cold and the staff promptly sold '£4 per person comfort packs' which included a blanket
(most passengers felt that the heating was turned down on purpose to ensure packs were sold). Also
there was no in flight magazine on board to read. On the way back we were taken onto the plane and
were then delayed by approx 1 hour. During this time info as to why was scarce and then the crew
member concerned laughed all through the announcement (maybe they should have let us in on the
joke!). The entertainment screens did not work through entire plane either and there were some big
delays in handing the food out, although the food when received was very nice indeed.
First Choice review by David Cleaver
12 August 2006
LGW to MALE. Pleasantly surprised by First Choice. Chose them after
refusing to ever again fly Monarch! 29" seat pitch for 10 hours? First
Choice economy section, leather seats not too comfortable but look nice.
Good 33" seat pitch, and ok with seat fully reclined in front. Agree
mostly with the advice to take some water on board with you as drinks
service took over 2 hours, and staff were too busy to fetch water.
Dinner took a further 2 hours so was glad I had some sandwiches with me.
Not that bad though as the meal was good when it came, and considering
the flight was half the price of a scheduled airline, the service was
very good. Overall, staff were polite, flights left on time both ways,
and on board service was good. You have to remember that this is a
charter airline, and cannot be compared to a scheduled service.
First Choice review by L Thorn
3 August 2006
June 2006. LGW to Mombasa return. Seats very comfortable and food
good. Disappointed that entertainment was £5 to view each way, so
didn't bother. FA very good and friendly. Only drawback was the
checking in at Mombasa airport. Staff charging lots of people for being
overweight, even by 1 kilo. Backhands being given to check in staff, no
receipts given. Complete mayhem amongst passengers. Very unfair. One
check member wanted me to pay extra. Said he would meet me upstairs to
collect. I hid so he couldn't find me! Other than that, all very good
First Choice review by Chris Morgan
30 July 2006
Flew with First Choice to Crete in Jun 2006. Upgraded to Premium Class
at time of booking, looked forward to priority checkin, baggage first of
the aircraft, complimentary pre flight drink, seating together etc.
However, the reality was very different. Excellent priority book in at
East Midlands airport, return journey queued for two hours at Heraklion
airport before check in, baggage last on the carousel at arrival and
departure airports, no pre flight drinks, my wife and I seated across
isle from one another outbound and inbound and finally constant
interruption by noisey FA's who bumped into me every time they passed my
seat. Was it worth upgrading? NO.
First Choice review by Andy Reeley
24 July 2006
LGW - Holguin. Just returned from a holiday to Cuba flying in First
Choice Premium Star Class. There are a few niggles. Firstly we had to
suffer around 30 minutes of PA 'adverts' for duty free and upgrades for
economy passengers - irritating. On return flight the FA's tried to give
us the wrong meals and got uppity when we pointed this out and asked for
our correct choice. (Following this the flight attendant managed to
knock my arm every time she walked past, once is an accident). No water
available on return flight apart from a small glass, a long time after
asking. Couldn't stow our stuff in the overhead bins as they were full
of FA stuff (we were in row 4, FA's had filled all the bins down to row
5). Wrong entertainment loaded on system, didn't match information card.
I was irritated by being instructed by FA to put my chair back upright
for the convenience of the passenger behind. I am 6'2" and pay extra to
be able to recline. I have no problem with requests that are reasonable,
but instructions for no good reason do irritate. On return, FA's were
sullen and generally unfriendly and spent a lot of time laughing behind
their curtain, and not attending to the paying customers. Generally good
points were the quality of the meals (when we got the right one), the
FA's outbound were friendly and helpful, seats not bad but still not
quite good enough for longhaul. The entertainment system didn't have the
outside view camera, I'd got so used to it with other carriers that I
quite missed it, otherwise the upgraded entertainment is quite good
(when you get the right mix). I am someone who flies 2 or 3 times per
year on pleasure and am a frequent flyer on business. I am not a
complainer by nature, and always fly upgraded to some extent. This was
the first time my family had flown on First Choices new upgraded
service. It did not really live up to the hype.
First Choice review by G Powell
8 July 2006
Flew to Crete. Paid for the extra legroom both ways. The outgoing flight
was acceptable. However, on my return flight the seat mechanism would
not lock - every time I leant against the back, it slowly gave way into
the lap of the passenger behind. He was an understanding character but I
spent most of the flight sat upright with no lumbar support. I finished
the flight with a back ache. The crew were sympathetic but with a full
passenger list there was nothing to be done other than a guarantee to
report it to their maintenance crew.
First Choice review by David Mills
1 July 2006
My Wife and I have just returned from Puerto Vallarta, Mexico. I was
assured on booking the Star Class Premier that we would be seated next
to each other, but on checking in the day before at Gatwick we were
informed we would be seated one behind the other. Now if this had been a
short haul flight I would have accepted it, but on a 14 hour
transatlantic flight, I and my Wife found it totally unacceptable, yet
we had to accept it because we had no other recourse at such late
notice. The return journey was the same.
First Choice review by John Davis
1 July 2006
We flew with First Choice from Stansted to Corfu in August 2005 in
Premium Economy. The flights were quite simply a comparison to one
another. On the outgoing flight, the FAs were simply not interested,
their faces blander than the food we were served. On the flight home,
however, a week later everything was fantastic. All the FAs were happy,
meals were of a much higher quality and well worth the price. I will
definitely fly with them again.
First Choice review by Paul Perring
1 July 2006
We have just returned from Sanford flying First Choice from Gatwick. The
Economy seat pitch is great, but a few niggling points spoilt the
flight. Firstly, for all the reminders about keeping hydrated, try
getting a drink. We asked twice on the outward journey to buy water,
only to be told, 'we'll be round in a minute', but they weren't, only
with the duty free trolley and their Disney ticket sales. On the return
leg, we brought our own bottled water. Considering we have two children,
pretty poor. Also, my wife's seat back entertainment stopped working
during the flight for 3 hours or so. It only occurred to us afterwards,
that as we had paid for the entertainment upgrade, they might have
offered something - maybe one of those bottles of water we'd asked for!
The night before check in is great in terms of not taking your luggage
across and queuing in the morning. However, if like us, your travel
agent gives you the impression you can leave your hotel and breeze into
the airport an hour before take off, this wasnt the case for us. As it
was a US flight, we were asked to report at 8am for the 10.30 flight
security checks. (Check in closed 7.30). If you need to take your car to
long stay parking at South terminal, this still makes for a pretty early
start from the hotel. The return leg was a night flight and the lights
were dimmed for less than 2 hours. If you've got a bit of a drive after
you land, you may want to note you might have trouble sleeping. That
said, the seat pitch was the main selling point, and I was very
impressed with that, it made for a comfortable flight.
First Choice review by Nigel Smith
26 June 2006
LGW-PMI-LGW on Boeing 757. Disappointed to find very long check in queue
at Gatwick in spite of arriving 3 hours before flight time. Flight left
almost on time. Better legroom than Thomas Cook. Can't stand the green
plastic/leather seats though. I didn't like the practice of serving the
meal/tea/coffee routine first, because if you hadn't ordered a meal you
had to wait well over an hour after take off for a drink from the bar
and then it wasn't worth bothering we were almost at Palma! I'm sure
they have their reasons for this but I would have thought it lost them
money, it certainly lost them my money. Friendly cabin crew and we
arrived early. On return, massive queues again at Palma, but again
almost on time and decent crew. Would not particularly want to use them
again but must give credit for punctuality.
First Choice review by Andrew Jones
24 June 2006
Gatwick - Mombasa return. Seat pitch is good, but are generally
uncomfortable. On the B767 there is a metal bar supporting the seat back
magazine pocket that will cut into your knees if you are 6 feet or so
and tilt the seat back. In-flight service: Mediocre. There is a poor
availability of water. This (and orange juice) was only served at meal
times. Granted it could be asked for at other times but this is
difficult when the team are either keeping a low profile in the galleys
or selling snacks, drinks, duty free goods, upgrades to the IFE system
or scratch cards. A bottle of water should be offered at meal times or
drinks trays carried around. This has been the subject of on-going
complaints to the airline for over a year now. Meals were served three
hours into the flight. This event was preceded by the rounds to persuade
one to upgrade to a “premium” IFE service, followed by a slow service of
drinks, all that had to be paid for; including water, unless one was
prepared to wait for the free issue with the meal. The staff were
casual in attitude and did not appear to be at all interested in the
task at hand. This was despite having had several days’ relaxation on
the Mombasa beach prior to the return flight. A smile is so easy. A
charter is a charter, even with 33" legroom.
First Choice review by Peter Rake
18 June 2006
Flew to / from Dominican Republic during May this year. Extra legroom
big improvement over other competitors. Outbound flight OK - no delays
to speak of. One major criticism of return flight. Travelling West to
East long haul overnight was spoilt by the lack of time left for sleep;
We boarded at approx. 6.30pm local time and promptly took off.
Snacks/drinks were served at about 8pm but we had to wait until 10:30
for our dinner. I for one was very hungry by then and also getting
tired - bearing in mind I'd now changed my watch to UK time it was 3:30
in the morning. At last we ate and settled down - only to be disturbed
at 5 am (UK time) for duty frees. I eventually managed one and a half
hours sleep before I was again woken up for breakfast. Why can't the
duty frees be sold before dinner - which in turn would have been better
served at least one hour earlier.
First Choice review by Jane Shannon
12 June 2006
Cancun from Manchester. Checked in baggage day before. Excellent flight, loads of leg room, seats 2x3x2 - we went with two
freinds and requested seats behind each other. Meal good and filling. Snack before landing very nice. Problem with the tv's on
the way out for a few rows - we all got upgraded free. No problems at Cancun airport, sailed through
and none of the four of us got our suitcases searched. Same returning to the UK two weeks later,
couldn't check baggage in the day before and had to queue for about half an hour, not the problems
that we had been warned about. Flight back very good, although we didn't get our window seats, main
meal and snack good.
First Choice review by Mark Leyland
10 June 2006
I’ve just returned from holiday in Brazil, the flights (MAN-SSA-MAN)
were with First Choice in their Star Class Premier section, I could not
find fault. Dedicated check in at Manchester was less than 5 minutes and
coming home at Salvador Airport again less than 10 minutes. On boarding
the aircraft we were welcomed onboard and a glass of champagne, the
seats were leather and comfortable, the seat pitch was massive. The
meals and hot drinks were good quality and served on china and drinks in
glass tumblers. Amenity packs given out on both flights, a plus was the
Inflight Entertainment, there was something for everyone.
First Choice review by Sarah Noakes
28 April 2006
We flew to Mombasa in January 2006 and had an excellent flight. Seats
were comfortable, plenty of legroom, food very good, service very good
and the seat back tv screens with individual remote controls a bonus for
the kids! Will look to flying with First Choice on long haul again.
First Choice review by Chris Penfold
24 April 2006
London/Goa return in Premier Star Class. From the time we checked in to
the time of arrival on both legs we were treated with kindness and given
inflight treatment which was second to none. The new aircraft seating
(long haul) is a revelation in the charter market. The food was the best
I have ever eaten inflight and cabin crew were attentive and
considerate.
First Choice review by Steven Frodsham
20 April 2006
A fantastic flight from Manchester to Orlando. We were sat in the rear
of the aircraft and legroom, seat back TVs and cabin Crew were all
fantastic. I'm over 6 ft tall and had no problem with the seating.
First Choice review by Andrew Blades
25 March 2006
East Midlands - Cyprus - East Midlands. I am 6' 5", but was refused pre-
booked extra legroom, as this was late booking. Spent an uncomfortable
flight out, but bearable as sympathetic check-in staff kept seat next to
me empty so that I could sit side-on. First choice in UK informed me
that at 6' 5", I would not have to pay for extra legroom, but all had
already been allocated for outbound flight. I was advised to ask resort
rep to secure extra legroom for me for return flight. She was unable to
do this, as resort check-in staff would not reserve the seating, even
though there was supposedly 2 left. On arrival at check-in desk, all
extra legroom had again been allocated. This time, flight was full, so
no room to spread out. My thighs are actually longer than the seat
pitch, so will not fit in the space without pushing into the seat in
front. On landing an agonizing 5 hours later, I could not feel my legs,
I could not walk due to spasms in my back and thighs, and I had deep
grooves across both knees from the seat in front. As I write this, 12
hours after landing, the grooves are still there and I have no feeling
in my knees. I explained my situation to several First Choice staff
before, during and after the flight, but none were helpful or
sympathetic. The unanimous response was "book in advance", even though I
had tried to do this all along. This has turned an already mediocre
holiday into a torturous experience, with no assistance from the airline
at all. First Choice. If you are over 6' tall, then make them your Last
Choice!
First Choice review by James Golding
25 March 2006
Bristol-Menorca-Bristol, Economy Class. Check in for the early morning
flight at Bristol was quick and efficient even though only one counter
was open. Hardly a queue at all. The airport inside and out was
spotless, and is one of the easiest airports to find your way around in
my opinion. The main departure lounge was quiet and comfortable. We
had time for a coffee in the mezzanine cafe before boarding. Boarding
was also quick, we were one of the first people to be called to the
gate. The aircraft was an Airbus A321-200 - clean, modern and quite
spacious inside for a relatively small aircraft. We were seated in the
second row of Economy towards the front of the plane. Service, like
everything else experienced was efficient, but not as professional as I
would have liked. We were lucky enough to receive extra free soft
drinks as part of booking a holiday with Sovereign. However, the drinks
redefined the meaning of miniscule, and the breakfast was inedible. The
meals however were served quickly (I presume as we were just behind
Premium Economy). Seat pitch (29" in a 3-3 layout) was appalling (even
though First Choice is a charter airline), but seat width seemed
adequate for Economy. IFE was in the form of multiple drop down
overhead LCD screens, fine for a short haul trip like this. We used our
headphones from the last time travelling with them, otherwise you had to
pay for them. The faux leather of the Economy seats is hideous - I
suggest First Choice uses the muted dark blue colour scheme of Premium
Economy for Economy - then we could relax! In summary, levels of
professionalism are just not up to scratch and the cabin interior
(although clean and modern) is poorly designed (colour scheme and seat
layout/pitch). In flight catering is also unacceptable. Next time we
will consider flying a scheduled airline in Business or First Choice in
Premium Economy (their only short haul premium option).
First Choice review by Richard Tinkler
9 March 2006
I came back from Holguin, Cuba two weeks ago. Being able to check-in at
Gatwick the day before meant I was able to get there just late enough
for the 9.15 am departure to be able to use public transport instead of
a £35 minicab. he flight in both directions left on time, cabin staff
were great, food OK and the personal 7" TV programme package was more
than adequate. The 2x3x2 seat layout together with 33" legroom made for
an extremely comfortable journey.
First Choice review by Tony Ellis
5 March 2006
We have recently completed a round trip from Gatwick to Cancun. The
extra leg room was wonderful. However the level of cabin service was
abysmal - we even had to pay for water! Toilets were filthy, loo rolls
and tissues ran out, same films both ways and to cap it all, on the
overnight return flight it took over 4 hours to serve drinks and dinner
and after 1 hour of dimmed lighting we were woken up so that the crew
could sell duty free goods. What a tiring end to a holiday! I doubt
that we will fly First Choice again.
First Choice review by Janet Nutt
26 February 2006
Round trip premium class Stansted - Arrecife. Going out we had to change
aircraft so there was no premium seats but we were treated as if we
were. The return journey was a different story. We had no priority check
in, priority labels were put the luggage but we waited for our luggage
on arrival as long as every body else. The queue for the 1 toilet at the
front of the plane was never ending. No inflight entertainment and when
asked we had a brusque reply 'its broken'. We will never fly First
Choice Premium again as I am not sure what we got for the extra money.
First Choice review by Jane Bradley
15 February 2006
Flew back to East Midlands from Faro with First Choice on a standby
ticket. The service was great and staff helpful. We didn't get a meal
onboard because of being on stand-by but that didn't really bother me.
First Choice review by Ron Horsfield
9 February 2006
Gatwick Salzburg return. None too happy with outward flight (scheduled
to arrive Salzburg 17.30) with 4hour delay due to having to replace
hydraulic part which had to be brought from Heathrow. Further delay on
arrival as ski gear failed to materialise resulted us arriving at resort
at 1.30 a.m.in the morning. Unbelievably we had almost 6 hour delay on
return flight due to not just the Gatwick flight but also the
Manchester flight being out of service due to "technical problems" - one
aircraft out of service may be excusable, two a little worrying, and
three plain unreliable and raises possible questions of safety.
Furthermore we were shunted through into the departure lounge of
Terminal 2 with our meal vouchers which has only one burger bar and
were obliged to eat off the terrazzo floor as all seats were occupied
(Tip: if you find yourself in similar position insist on checking back
through security and walk the short distance to Terminal 2 which has
infinitely better facilities). We waited 5 hours without seeing a single
First Choice Rep before discovering all of them in Terminal 1 Ironically
we did not book a First Choice holiday but were obliged to use the
airline because they are the carriers for Club Cantabrica Air Holidays.
Whatever the circumstances, in future they have got to be last choice.
First Choice review by Tom Maule
1 February 2006
LGW-FNC return. Outbound fairly uneventful early morning flight on the
usual cramped B757, but a different story on the return. Firstly a crew
member made a comment about a passenger with a 'dead chicken' scarf over
the pa, totally unaware that passengers had started boarding through the
unattended rear door. Then a delay because they could not find a
missing passenger, who was greeted with a pa announcement that we would
be late because of him - we arrived 25 minutes early! Next they ran out
of main courses and offered several of us a £6 voucher to spend on board
e.g. from the snack selection - fair enough but they didn't think to
actually bring the snack trolley round!
First Choice review by Christine King
30 December 2005
New 33" seat pitch is good. Staff could would have made flight better by
offering more glasses of water or orange juice. Suggest take own water
or juice on board as can be long delays between drinks, especially as
the buying of drinks takes time. Will use again but try to book earlier
and get the Premium seats.
First Choice review by Marion Cumberland
24 November 2005
Cardiff to Lanzarote return. Our criticism is the very cramped seating.
We paid a lot of money for the flights (£300 each), and were unable to
book premium seating. My husband is 6'3" tall and he was very
uncomfortable indeed. In all other respects, there are no complaints -
polite and helpful staff, and acceptable meals.
First Choice review by M Nathan Fotheringill
2 November 2005
Glasgow-Paphos-Glasgow. Booked well in advance on the First Choice
website at what I considered to be a good price, especially for a
daytime flight, this was, in theory, a scheduled flight though the vast
majority of seats were taken up by the tour companies. Five hours each
way in a 757 with no premium seating. On the outbound flight I was sat
in row 2 which is up against the forward bulkhead behind which is a
toilet. In fact we probably had an extra couple of inches knee room,
though there was nowhere to store our bags nearby - the overhead bins at
the front are filled with the flight entertainment equipment and
assorted other paraphernalia. Cabin crew were pleasant, the breakfast
served was fine and there were a couple of movies to watch to help pass
the time,, though. On the way back we were allocated seats 20E and F and
21E and F. Quite why this was the case I don't know, it would have been
more logical to seat us in the same row across the aisle. It meant every
one of us had to climb over some poor stranger when we needed the
toilet. The seats were cramped but just about bearable for five hours.
However, the cabin crew were excellent - it is amazing the difference
cheerful flight attendants make and full marks to the crew on this
flight. Also, the announcements from the flight deck were informative.
The meal of bangers and mash was surprisingly good and once again, two
movies were shown to help pass the time. The flight was perfectly on
time (the outbound flight was about half an hour late). Overall, I was
reasonably impressed. I had been expecting cramped conditions and got
them. The option of premium seating would have been nice as it is a long
flight. However, everything else was better than expected. I would use
this airline again.
First Choice review by M Weerasirie
26 October 2005
Just returned from Cyprus, using First Choice. After 5 hour delay at
Larnaca we were given a food voucher which allowed you a sandwich and
drink! When we finally boarded the flight we found our seats were
opposite the toilet - seats did not recline either. The smell was very
unpleasant, passengers further down complained and all we got told was
there was nothing they could do. When asked if we could change seats
the crew were very unhelpful. When I challenged them about empty seats
they finally allowed us to move!! We were the 8th in line to check in
so why we were allocated these seats is a mystery? Nobody should be
allocated these seats, and if they are, it should be the last to check
in, and at a reduced rate. I have never encountered such rude and
arrogant air stewards and stewardesses. Never again.
First Choice review by Patrick Cunneen
24 October 2005
Premium to Sanford, Florida in October 2005. The check in was quick and
easy on outward and return. Plane took off on time, the service was
excellent - friendly crew, good food, very good ife though there were a
few glitches and a need to boot up system on return. I would recommend
First Choice as a charter airline.
First Choice review by Rosalind McMinn
17 October 2005
First Choice to Menorca from Gatwick two weeks ago. The service was
very good, no delays and a gluten free meal was provided on both flights
as requested. I had e mailed the company a couple of weeks before
departure about this. The food provided was very good.
First Choice review by Jackie Harris
12 October 2005
Gatwick - Male return, premium. Service on the flights was fantastic,
10hours and you just have to pay the upgrade for premium service. Good
seat back televisions with the choice of movies free drinks, and plenty
of legroom.
First Choice review by Neil Bilsborough
9 October 2005
We have just returned from Sanford and flew with First Choice on their
newly refitted aircraft. We were a little worried about flying charter
on longhaul routes having had bad experiences with both Monarch and
Britannia. The new seat pitch of 33 inches in economy is great- my
partner is tall but felt there was more than enough room - we even
managed to get some sleep on the overnight return. The seats are well
padded. The crew were friendly, the choice of food good and new inflight
entertainment system is great- brilliant choice of movies, TV, radio and
interactive games. We paid the £5 entertainment upgrade on the return
and then you can choose, pause, play rewind your movies, have a greater
choice and even select the tracks you want to hear from the radio!
First Choice review by Malcolm Smith
2 October 2005
I have just flown with FCA to & from Lanzarote - found them excellent
value for money. I could have used a couple more inches seat spacing,
but being fairly short, this was no problem. The flights were on
time(within 30 mins). I chose not to purchase any refreshments on board,
as I had taken my own. The only problem that I encountered was the
terrible music played during take-off & landing. Basically you get what
you pay for. For £120, I did not expect "Club Class".
First Choice review by Duncan Whiting
2 October 2005
Flew First Choice to Dalaman, Turkey on 5th Sept 05. No queue at check-
in which was a good start. Friendly staff, on time departure for both
legs whilst the Excel Airways flight was delayed 8 hours on the way back
! In fact the only complaint was the legrrom, which is a disgrace at 29
inches. I know it's the same across all the charter airlines but it is
still a disgrace.
First Choice review by William Lok
2 October 2005
Was tempted to use Excel Airways to fly to Portugal especially the deals
being touted. But due to the number of negative reports decided to fly
First Choice and glad we did. Both the outward and return flights were
excellent as was the service and the inflight meals were good, legroom
was wasn't a problem either. Though was disappointed to have to pay £30
for group seating. Overall really impressed and would use them again for
short haul flights.
First Choice review by Paul Richardson
16 September 2005
Manchester/Malaga. Booked late deal return flights 5 days before trip.
Slight problem at check-in, but sorted quickly by friendly staff. Out
leg on time, return leg only 10 mins. late - not bad for Saturday pm
flights. Noted all the complaints about cramped seating. I'm 6'1 but
worries were unfounded in our case - having travelled on Monarch a few
times, First Choice leg room was much better! (although this was only
short haul). I would, however, agree with a previous comment about hard
seats. Planes were clean, staff friendly & helpful. Food not wonderful,
but no worse than other charter airlines - on Monarch you have to pay if
you want a meal, & its still poor. I was generally happy with both
flights, & have no complaints, but when you order cheap(ish) last minute
flights you can't expect luxury travel, (although for anyone
who has flown with Scandic Airlines, First Choice is the height of
luxury - at least you get a seat!). Experience shows you will always
get good flights and bad ones, no matter which company you use, but this
was my first time with First Choice & I will use them again.
First Choice review by Glynis Woodhead
1 September 2005
Flew from Salzburg to LGW with FC. We went to the trouble of booking extra legroom
seats and were allocated these at check-in. We chose row 1 of the aircraft for extra legroom rather
than emergency exit seats. Big mistake. When we arrived on the plane, the flight attendant had put
two disabled passengers in our seats and we ended up having to move to two seats which didn't have
the extra legroom we'd paid for. I am now having to go through the rigmarole of reclaiming the
money paid, etc. Not amused!
First Choice review by Alex Roberts
24 August 2005
Flew with First Choice Manchester-Faro return. Crew very friendly, service good. Would fly with
them again. Do yourself a favour and book extra legroom seats, the space you get really does
make a difference, even on short flights.
First Choice review by Myra Edwards
16 August 2005
Flew to Croatia with First Choice in June 1995. We were very impressed with
everything from the beginning of the holiday to the end. We checked in the day
before so had the advantage of checking in later the next day. We both thought the
plane was very comfortable and the food was exceptionally good. The flight
attendants were extremely helpful. What more could you ask for. We have now booked
to fly to Cuba with First Choice in April 1996.
First Choice review by Mark Aitken
8 August 2005
Just flown Gatwick to Innsbruck and back, and while I agree with comments made
regarding lack of leg room (I am 5'10" and I struggled to get comfortable for the whole 2 hours) the
service and inflight meals as good as any I've had.
First Choice review by Wendy Morton
19 July 2005
Manchester to Sharm El Sheik. First they wanted more money as we were apparently 3
Kilos over weight - pointed out that our allowance was in fact 30 Kilos and not 20
Kilos - their mistake. Second - was it an aeroplane or was it a sardine can - I am
only 5'3" and the leg room was unbearable for me. Third - nothing but hard sell for 5½
hours Needless to say First Choice will be avoided at all costs in the future
First Choice review by Stuart Day
10 July 2005
Birmingham - Sharm El Sheikh return.
As expected really. No legroom, good service and average entertainment. I avoid
package airlines like the plague as i am 6ft 2" and for a 5hr flight the lack of
space was at times unberabale (but I did know this when I booked I suppose!). Refused
to pay for extra legroom as the flight was expensive enough! Just glad the people in
front of me didn't recline their seats!
First Choice review by Michael White
10 July 2005
Gatwick-Salzburg and return. Fast check in and left and arrived on time. Breakfast
OK, seating cramped but less than two hours so really no problem. Return flight again
left on time, same breakfast same plane but clean and cabin crew efficient and
polite. Would have arrived ten minutes early but for missed approach into Gatwick due
to aircraft on runway-otherwise no serious complaints. Didnt think I would be writing
this after previous experience with FCA but this was good service all round.
First Choice review by Paul O'Connor
7 July 2005
Faro - Stansted Delayed for 27 hours, First Choice very poor service throughout and
their complaints department are awful. First Choice reps were very unresponsive at
the airport. That evening there were 18 flights leaving, everyone left on time
except First Choice who were all delayed - Manchester Delayed 2 hours - Bristol
Delayed 4 hours - Stansted Delayed 27 hours. I would never use First Choice ever
again.
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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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