EVA Air Passenger Reviews and EVA Air Customer Trip Reports

Have made 5x LHR-BKK return flights this year, all in Premium Laurel. Flight service, cabin, food and IFE was always good, with nothing to complain about, though the food on the BKK-LHR section is notable superior to the LHR-BKK sector. Ticket prices give good value for money compared to other carriers on the same route. But I have one complaint - the WiFi in the EVA lounge at Bangkok airport doesn't work. It doesn't work at all! On the 5 occasions I've transited, I either couldn't get my laptop to "connect" properly to the EVA router, or if I did, then the Web access was so slow as to be unusable. This isn't satisfactory state of affairs for any international airline. All business-class Pax want in an airline lounge is tea/coffee/soft drinks/snacks and reliable WiFi. The WiFi doesn't have to be 2Mbit super-fast or anything like that. Just ordinary speed and reliable. Me flying again to LHR next week, but am pre-paying to get access to the nearby CIP lounge (which does have very superior, speedy web access).

Flew economy London-Bangkok. On the positive side, flight left on time and arrived 15 minutes early. The seats are decent for economy and the IFE has a reasonable choice. The disappointing thing was the poor service attitude of the crew, who were mostly cold and stand-offish. The meal quality was fairly average for economy airline food, but it would be nice to see a menu or be told how the food is prepared instead of just being asked "do you want chicken or pork". Also they are very mean with drinks, i was given half a small plastic glass of wine with dinner. There was no cold drinks offered between the 2 meals, the crew seemed to just disappear for long periods.

Flew Elite (premium economy), LHR-BKK-LHR in April, returning May. Done this trip a few times and always happy with Eva's Elite cabin. Comfortable seat, decent food and service, great IFE choices. Some slight wear-and-tear evident - In-seat USB didn't work on either journey (for charging or I assume, screen use), outbound the leg rest button didn't work and it had to be manually extended.

First time with EVA. BKK-LHR. The BKK check-in was professional and the boarding quick and organised. Immediately after take off drinks were served from a tray with a bag of snacks. Drinks were a little warm and had no ice. Lunch was then served and trays cleared quickly. The food was poor and the selections unimaginative and pork was fatty. During the flight sandwiches and snacks were served which were tasty. The final meal was served just before landing and was not great. Seats were very comfortable and leg room generous. The blankets were small and made from quite a hard material. The crew were very pleasant, efficient and professional. Toilets were well stocked and immaculately maintained throughout the flight. The PTV had good sound and screens but the movie selection could be improved. Overall very impressed with EVA and would book with them again.

The food and service was outstanding, staff delightful and polite. I think EVA's service is their strong point. Their weak point would be their seats which could double as a chiropractic device from the Middle Ages. As a 6" tall man, in the seated position, the seat was perfect. However putting the seat into sleep mode brought the dreaded "night slips" where one has the sensation of sliding down the seat. To compensate for this rather unpleasant sensation, the cradle position of the seat is much more comfortable. The toilets were spotless. Taipei to Toronto the staff were exceptional.

Took a round trip from Seattle to Kuala Lumpur recently. My major complaint is with the seat - it is pretty uncomfortable especially on the 747 due to lack of cushions. The flight attendants are friendly and helpful. Overall, quite happy with the service provided - would fly again on EVA if unable to find a better price on flight. Will pay slightly more for a more comfortable seat.

I have just returned from holiday in Thailand flying with EVA Air for the first time and was very impressed with them. When we first boarded the plane at Heathrow we thought how clean and tidy the plane was. We flew economy class which I was slightly concerned about due to having a 13 hour flight and being 6 ft 4 tall, but were very pleased with the amount of legroom and the comfort of the seats. The cabin crew were very professional, polite and helpful. The meals served were of a very high standard, and the inflight entertainment was very good. Will definitely be using them again.

Flew LHR-BKK-LHR in Premium Economy with 1 suitcase and 1 set of golf clubs on a golfing holiday. Left LHR and everything was fine. On my return they decided that, with my golf clubs, I was 10kgs over my baggage allowance and wanted to charge me $450 excess baggage. My ticket cost almost £1000 for an upgraded economy seat so I wasn't prepared to pay anymore. My clubs are still in Bangkok! EVA airline both in BKK and at the offices in London are like robots. I would rather walk to Bangkok carrying golf clubs on my back than fly with EVA again.

YVR-TPE-YVR, Elite cabin (747-400). Seat was very comfortable with good recline and footrest. Good pitch. Service for YVR-TPE was excellent with good attendants and drink runs every hour virtually on the hour. TPE- YVR service was less personal with fewer drink runs, but still far better than most North American airlines. AVOD responsive with good selection of movies, TV shows and others. Pillow and blanket offered, and slippers with amenities kit. Where they faltered was the catering, food was plentiful for me but definitely on the bland side. Elite seats are worth the money for 10 hour plus long-haul. I walked to the back to check out the economy seats and they frankly looked a bit horrifying - narrow with 3-4-3 layout and seemed a bit thinly padded. Ground crew at both YVR and TPE efficient and polite. I would gladly fly EVA Air Elite again.

Flew premium economy for the first time as we usually just go economy. Was very impressed. Food was very good and the inflight entertainment was also good. Have been flying EVA since 2005, I like that it is a direct flight from Heathrow to Bangkok. Cabin staff always smiling and polite. Have never had any problems. Will definitely fly premium economy again.

Return flight from LHR to BKK. Travelled in economy class, and boy did we feel that we were in economy. They were on an economy drive with drinks, when you asked for one you were offered water and then it was only max 100ml, 5 hours into the flight and we had been offered only 2 small drinks. The food, was just indescribably bad! For a 12 hour flight the seat comfort has not been taken into consideration although the leg room is adequate. Like other reviewers we found the staff to be rude and the announcements to be inaudible. All in all a very uncomfortable and unpleasant 12.5 hours.

London To Bangkok (Premium Economy) March 2nd, returning 16th. On time going out, 30 mins late on return but made up time so arrived back into London pretty much on time. Efficient and easy check-in at both ends. Airy and spacious cabin, ample space and legroom, though could have done with a foot rest as the calf support didn't reach as far as your feet. Staff very pleasant on both flights and food and drink excellent and plentiful (particularly on the return flight) with plenty of juice and water runs. Couldn't fault the in-flight entertainment with so many recent films also good documentaries and travel items. We were offered assistance in reaching our homeward connecting flight before disembarking and our baggage had been tagged priority so it reached out connecting flight without problem. Would recommend EVA Premium Economy and would definitely fly with them again.

Very good flights LHR-BKK and return during March. Crew were efficient and pleasant and the comfort of the seats and the entertainment was excellent with good choice of up to the minute films and some interesting TV programmes. The only thing that lets EVA down is the food. Not sure how they dream up the meals but they really could do with some improvement.

Taipei-Toronto return in business. Both flights on time. Overall good experience. Newly remodelled Taipei lounge looks like a Vegas cocktail bar from the 80s. They use the KLM lounge in Toronto, which has seen better days. EVA is still using the older business class on this flight.

LHR-BKK. Depart 28/02/13, BKK-LHR, Return 04/03/13. Very impressed with both flights and the food was of the highest quality. The only down side is the non flat beds which makes it difficult to sleep. I was told on the flight that they will be replacing all seats by August 2013 to flat beds for the LHR-BKK route. We will be using EVA air again for my trips to Bangkok.

I have flown EVA Air before and found their Premium Economy pretty good. However, my most recent experience with them was poor and I found the customer service upon my return very bad. I was on a BKK-LHR flight. About 2 hours into the flight, my screen and those of people around me went blank without explanation. After restarting my movie, it happened 2 more times until it stopped working altogether. I asked a member of cabin crew who shrugged her shoulders and said there was nothing she could do. So for the remainder of my 12 hour flight I sat and twiddled my thumbs. The food was awful consisting of an omelette for one meal and noodles for another. Neither looked very appetising. I see from the other comments on here that many customers have commented on the poor food quality. One alcoholic drink was offered throughout the flight. The cabin announcements were inaudible which must be a health and safety issue? Finding a way to complain is difficult. I won't fly with them again if I can help it.

My scheduled flight with KLM was cancelled due to snow in January and my connecting flight AMS-BKK was assigned to EVA Air. I was impressed how organised embankment was. Onboard our Economy Plus seats were like business class alike. I got a little toiletry bag with toothbrush, moisturiser and face wash. Slippers were a nice touch to get shoes off. Leg room was excellent, I could completely stretch my legs, and I'm about 6 feet. Food was delicious, plenty of drinks. Next time I'm flying to Far East I'm flying with Eva Air.

London To Bangkok (economy) Feb 8th, returning 22nd. Good staff at both ends booking in was efficient and seamless. The e-ticket is very helpful as you have no worries about loosing your boarding cards. The plane was clean and airy. The seats were soft and spacious, leg room was not an issue for me (I am 6ft). The AVOD was crammed with good movies, music and games. Staff well turned out, helpful and they were always smiling. Drinks were available at all times, with juice and water runs made regularly. My only issue was the food. I had chicken and rice on both legs and it was poor both times. The deserts were very good, better then many other airlines I have flown with.

Economy Class SEA-MNL. I am frequent flier with EVA and have just about come to a point where I do not want to use them anymore. The food on this trip was very poor, in 2 instances I could not eat more 20% of the meal because it was such an odd taste. Seat comfort is actually pretty decent for economy class - I give EVA a better grade for that but service has really been on the decline the last couple of times I have used them. In Manila you can expect to stand in line for a minimum of 1 hour to check in. In cabin service is poor - the last 2 times flying with them I found the staff to be rude and abrasive. Not sure I will use EVA again.

Flew the first time with EVA between LHR- BKK. Good points, direct, nice B777, very comfortable flight (much better than A346) easy night flight outbound and evening return into LHR is also good. Space in economy bearable. Stewardesses good even if smile appears fake. Bad point is food / ordering snack and drinks. Breakfast, sausage look like made of cardboard and taste like cardboard. Drinks, EVA are very tight! Try and order any alcohol other than the cheap wine during meal and they write it down like its a special order and you wait 10 minutes for a little plastic cup.

Premium Laurel Class from AMS to BKK. B777-300. Evening departure. Before departing, water or orange juice offered. Champagne only served with the dinner service. Food ex AMS very bland. Spicy seafood dish that I pre-ordered online was nothing but spicy and no sauce to go with the steamed rice. Dinner service seemed very rushed. Pre-dinner drinks not offered. A bottle of water was passed out to each customer and then the crew appeared again only in time to serve breakfast 2 hours before landing. AVOD systems was good with ample videos and audio programmes. No chance of sleeping on these seats. They are not fully lie-flat. You keep slipping down despite being given a comfort pillow which you place under your legs. It did not help. The duvet and pillow were of good quality. Toilets were kept spotless throughout the flight. On arrival into BKK our Priority baggage arrived first at baggage claim. The return flight was an afternoon flight. The crew didn't seem as rushed and were much friendlier. Again, same aircraft type, same seats. Catering out of BKK was just as disappointing. The salad consisted of a few large leaves and a few tomatoes. Although I love salad, this just wasn't appetizing. Again, the main entree, very bland. Wines OK. The best plate is dessert. It consisted of 2 small cakes, raspberry ice cream, a cheese plate and crackers and a nice selection of fruit. Coffee was brewed individually for each guest. The onboard bar in this class was not stocked, so you could not go and help yourself to refreshments or snacks as their website advertises. At both stations it was an on time departure and arrival. I can recommend EVA since they had a very competitive fare ex AMS. However they should give their catering and seat comfort issues some thought.

London-Bangkok return. Departed early December, returned mid January. Flight both ways departed early and arrived early. Cabin crew spoke excellent English and interacted well with pax. Champagne and a good selection of drinks served throughout the flight. Food well presented and an ample portion. Self serve Snacks and drinks available at bar at back of cabin during flight. Only drawback is that the seats are not true lie flat but the duvets and pillows supplied make it easy to get comfortable if you want to sleep. IFE appeared to be popular although I did not use it as I had movies on my iPad. Overall the same standard of comfort and service that I have come to expect from EVA Air. Baggage handling at both destinations very quick and Fast Track voucher give for immigration at both Bangkok and London.

London to Bangkok. Late departing by over an hour - used the excuse of the late inward flight which was only late by 32 minutes. Explanation didn't cover the extra delay and why they schedule a departure with no room to recover any delay. Food OK - but the real disappointment is alcohol and tea and coffee - all are given out in tiny amounts. I was given about 1 inch of wine in a glass. I asked for another drink and was directly to another flight attendant - and my request was lost. Same for tea and coffee- treated like gold. I found this frustrating. In flight entertainment up to the standards of BA. Plane clean, lavatories were cleaned mid- flight. Staff smile a lot.

I flew from AMS to BKK return in economy plus. This class is worth the extra money. The seats have enough space in front for my legs. A good choice of recent media entertainment. The food was tasty, the crew very nice. During the 'night' they kept bringing water and juices every 20 minutes. The only negative point is that there was a delay when everyone was already on board and that meant that you had to wait extra long to get your meal. Next month I fly again with EVA to BKK.

LHR to BKK 13th December - check in very busy, would advise to check in online beforehand if possible. Flight attendants pleasant but nothing over and above this. Food average and not enough drink runs for 11 hour flight, wine available with meals but only with short measures and had to ask for a top up in a glass larger than a shot glass. Good selection of films and good seat pitch.

Previously flew with EVA 1998, London-Bangkok, again this time flew London-Bangkok and what tremendous improvements they have made. The cabin crew on both the outbound and return flights were excellent and carried out their duties in a very efficient polite manner. Very pleased.

Impressed with its organized check in and inflight services. In Vancouver, while waiting for our flight, all passengers regardless of which class flight we were booked, were all given access to free coffee, tea and hot chocolate. In Taipei on my way to Manila, I was impressed with the way the signs were placed. There's no confusion and passengers need no even ask where to go for their connecting flights. I flew premium economy from YVR to Taipei and I had a good service of meals, leg room and any basic thing I needed. Economy flight from Taipei to Manila was equally good with ample leg room. I would recommend.

CCS to TPE. CCS-MIA-SFO with American Airlines. SFO-TPE with EVA Air. It was 1am, we were very tired. Before boarding EVA for TPE, when we arrived SFO the computer system showed we had no Vegetarian food booked, however, ground staff made it possible and we got our special meal service on board. Onboard flight attendants were friendly.

Flew HAK-TPE-LAX in business class on EVA. Overall very impressed with service, new lie flat seats on B777 were excellent. Would highly recommend this option as a very good business class product, from service to seating comfort.

TPE-PEK. New aircraft, good in-flight entertainment. Was also upgraded to premium economy so that myself and my wife could sit together (was late choosing seats online, and the flight was full, so no two seats available next to each other) which was great as we were traveling with our infant. Staff were good. The flight was hassle-free, and cabin service was efficient. Flying with Eva Air was an unexpected pleasure.

LHR-BKK return. The seats are reasonable to sit in but it's a struggle to sleep due to the sloping angle. Pre booked meals on both flights both were of a good standard as was the wine served. I have issues on the return leg as they wish to get settled on Thai time hence you have to ask for an alcoholic drink and are served with a grudge, they then serve you a breakfast approx 1.5 hrs prior to landing at LHR at 7 pm - I am sure most customers would prefer a dinner type offering and a drink service. Still good value but I am trying Thai on my next trip.

Elite Economy is worth the extra money. There is a separate check in line at the airport. Boarding is after first class passengers. Seat pitch is 40 inches. Flights from SFO to Taipei serve two meals. Notwithstanding the first meal service is just after takeoff (approximately 1.30 am), the next meal service is approximately 8-9 hours later. The aircraft is a newer airplane, very quiet and spacious.

LAX-TPE. The check-in line was really long, but after getting through the lines, the process was pretty fast. The food on the plane was average. For economy class, it was a little pricey. Very little in-flight entertainment. I would have definitely preferred some more leg space, but otherwise the seat was fine. The crew was very nice and helpful, and most of them were smiling. Other than the fact that there is little in- flight entertainment, EVA Air is a great selection.

Excellent flight from Heathrow to Bangkok, economy class. Very roomy seat, nice new planes, excellent entertainment system and half decent food. Last time I flew EVA was 10 years ago, this is a much better experience now than it was then. Will fly them again.

Seats were more comfortable than other pricier airlines for economy. Food was okay, but again better than others. Staff kept passing by our row when they came with the drink cart & it was difficult to get them to come back (but may have been a language barrier). Had to help ourselves to slippers & blankets on the flight back since staff did not pass them out but not a big deal. Inflight entertainment not as good as other airlines - wasn't much selection. They lost one of our luggage in Toronto before we even got on the flight & it took them more than 3 weeks to find it & send it to our destination (by this time we had come back). They can't send it back to us & offered us $80. Not impressed at all with their customer service in this regard.

CDG-TPE. Check in a breeze, used Air France lounge in T1 - no decent Asian carrier should subject their passengers to such a low standard. Seat was the slanted kind of hard business class seats that get very uncomfortable after 4 hours. Could hardly get any sleep and there is nowhere to put things nor any privacy from your neighbor. The amenities were great. All their toilets are big and good for changing. The food is generous portion and tasted good. The cabin crew took the time to introduce the special Taiwanese delicacies to foreign passengers. The flight however, is extremely long - a gruesome 13 hours. Would only recommend for service but would be a good product when they upgrade business class seats.

LHR-BKKK - we recently travelled with Eva Air and decided to pay the additional USD 595 per person x 4 (one way) to upgrade to Premium Economy. The additional cost was certainly not worth the money - very little extra legroom and poor inflight cabin service. Our journey home was in economy and the cabin staff were extremely helpful and friendly and having the last row of seats we had more than sufficient leg room. Our advise would be 'don't pay the extra for little, or no, extra comfort'.

London to Bangkok and return. Good new plane, all female stewardesses. Food was very bland and basic in comparison to other regional airlines, good legroom, clean toilets. Drinks are available upon request.

We travelled LHR to BKK, Premium Laurel class. Check in was marred by a miserable non smiling member of staff. However from then on, all was as we hoped for. Express lane through security to the AA lounge which we found to be spacious and quiet. The food was limited but otherwise fine. Boarding was quick and efficient. The seats on the aircraft are not fully lie flat but we found that we could make a reasonably comfortable bed with the cushions provided. Service and food was first rate, cabin crew was attentive but not intrusive. It felt great to be addressed by our name. Apart from the obvious return leg, we will fly EVA again and will be happy to recommend.

We flew from LHR to BNE on 29th August. The plane was a new 777 with plenty of leg room; the service throughout was of a high standard and all connections on time. I would have no hesitation in recommending this airline.

Toronto-Taipei-Fukuoka. Low cost airline, with exceptional service. Their prices have gone up recently, but if you manage to get a cheap flight with them, the value for the money can't be beat. Excellent service, excellent food, good in-flight entertainment and timely departures. Not a very well known airline, but highly recommended.

London to Bangkok. Good seat legroom and width for economy. Modern 777 - 300ER airplane. Good selection of movies. The food (second meal served) was not as good this trip as others previously, but although unappealing (omelette and a microwave sausage) still edible. Staff polite and friendly. Service on time with no delays. Overall good value for money and has the benefit of being a direct flight between London and Bangkok.

We went to Singapore from Vancouver in July (2012). We travelled with our 4 year old daughter. The staff were nice and the customer service excellent. The inflight entertainment was good and kept our toddler happy. The food was also good. Our Vancouver to Taipei flight was with a 747, so the seats were a little narrow and less roomy, but I think that's to be expected with older 747s. The Taipei to Singapore journey was in a 777 so the seats were much more roomy. I'd recommend flying with EVA and we will definitely fly with them again.

Attentive staff in all areas from check in to flight attendants. This was replicated in Brisbane, Taipei, Bangkok and Heathrow. Both ways. However, immigration cards were not given to us prior to arriving at Heathrow, even though I did ask for them. I was told by attendant that we didn't need them! No point of having Express passage through immigration, if you have not got that card filled out and have to go to one side and fill it out.

CGK-TPE-LAX. FAs proactively greeted passengers during boarding and attentively offered assistance with baggage. During the meal service FAs were friendly and courteous. Coffee and tea were offered thrice during and after each meal. Drinks were offered every hour or so. The meals were great in terms of quantity and quality. However, the IFE system could use some improvements in terms of its selections. The magazine is also mainly in Mandarin. Also, no hot towels service. Overall, I am very impressed with EVA.

Our party of 6 booked Premium Economy Singapore - Vancouver, 1 July and back, Seattle - Singapore, 20 July both via Taipei. No issues with the flight out on 1 July to Vancouver. Return leg, Seattle - Taipei in Premium Economy but we were put in Economy Taipei - Singapore. We paid for and our eticket itinerary clearly stated Premium Economy all the way. Thus, we felt short changed when we discovered we were to be in Economy on the Taipei - Singapore leg. In fact, we changed our original date from 19 to 20 Jul as we were told by the agent that there was no Premium Economy configuration on the earlier date. We had no problems when we flew the same itinerary in 2011 but this incident has certainly left us with a bad impression of how EVA Air treats its customers. No advance notice and no apologies whatsoever. Its a pity as we have enjoyed travelling with EVA Air but we will have to look to other airlines when we make our annual trip to Seattle/Vancouver in 2013.

SEA-TPE, Y class, upper deck of a 747, then TPE-MNL, Y class, lower deck and vice-versa coming back. Seats on the trip from Seattle were a little stiff, but offered an IFE for each person. Seating from Taipei much more comfortable, even though the plane had a seemingly older cabin. Food was quite good, if a bit gelatinous. IFE system was there for the long-distance flight; however, the shorter hop did not have seatback IFEs. IFE itself was good. On the upper deck the IFE box sits underneath the B and E seats. It wasn't a bother for me, as I'm only 5'5, but for extra tall people, you'll have to fit your feet around it. The only real detriment I see for the airline is it's quality of English that's spoken by FAs. However, minor qualms, as face-to-face talking is very easy. All in all, a very good choice for people looking to get to Asia without having to look at pricier alternatives.

I regularly fly London Heathrow to Bangkok and have always used British Airways, until this latest trip due to a ridiculous and inexplicable rise in fares at BA. Staff are extremely professional whilst being friendly and are helpful if required. My ratings are not higher because of a few small areas that could be improved such as difficulty hearing intercom announcements, Chinese subtitles on movies (though excellent selection available), a little bit more alcohol availability. Finally, I know it shouldn't matter, but the stewardesses smile which makes flying more pleasant for me! BA really need to lift their game as I find no reason to accept their higher prices now.

LHR-BKK. Overall excellent. On time. Good service in the aircraft and on the ground. Changed the date of my return flight without problem. Good lounge at both BKK and LHR. Excellent price for the experience. No negative points to report.

Wonderful cabin crew. Very kind when I got on in a bit of a mess having run halfway across Taipei airport to catch the Brisbane connection due to a late arrival. Am fussy about my food but ate enough of what was provided not to feel hungry. AA lounge in Heathrow very disappointing - they do not cater for passengers of late flights, shutting at 9 pm. Qantas at Brisbane by contract was wonderful as was Evergreen at Taipei. Seats were comfortable for sleeping even though not flat bed. Would definitely fly them again although the 5 hour stopover at Taiwan was a bit too long! LHR to BNE via Bangkok and Taiwan.

We used Eva Elite Class 2 weeks ago from LHR-BKK for our honeymoon to Thailand and they were fantastic. My husband has a bad nut allergy and they couldn't have been more helpful with meals to suit. Service was well presented. On our return we experienced an unexpected area of bad turbulence and with me being a terrible flyer got a little upset, the stewardess calmed me down and kept a close eye on me. After an hour the captain came and introduced himself explaining the reason for the 'bumpy air'. A lovely touch for a nervous flyer.

LHR-TPE-LHR. Very comfortable, wide seats - best I've encountered in economy class. Flights both ways were on schedule. Crew were friendly and helpful. Food offered was good quality and there was plenty of it. Soft drinks were readily available as was wine and beer with the meals. Overall, very impressed with EVA and will use them again.

LHR- BKK return. I didn't care much for the in flight catering but there was nothing else I would criticise. I'm using the airline again later this year but I may take some sandwiches! Terminal 3 at Heathrow is still in need of some improvement.

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