EVA AIR review :  10 October 2008 : by R Schroeter

BKK-VIE. I fly with EVA 3 times within the last 3 months, and every flight encountered the same disappointment. There seems to be the rudeness and unfriendliness from some FAs. If it wasn't for the pleasantness from the Thai FAs, it would have made those flights unbearable.

EVA AIR review :  8 October 2008 : by C Davidson

SEA-TPE-MNL. Very poor treatment was received by my family when traveling with 3 infants/toddlers. Each of the three adults was carrying a baby, so I asked for help getting our carry on baggage down the jetway and into the aircraft. The EVA staff at the boarding area flat refused to help us. This was in Taipei. So after finding our seats and settling two of my babies along with my wife and the adult helper, I took the two year old child in my arm and went back to get the remaining carry ons. I asked a flight attendant to help me. She carried one laptop and one diaper bag from the boarding station to our seating area on the aircraft. But she complained vehemently to another FA upon re- entering the aircraft. After that, some of the FA's seemed reluctant to extend courtesy. When we were disembarking from the aircraft in Manila, as a courtesy to other passengers, we waited until everyone else was off the plane. As we were shuffling our group down the aisle of the now emptied seating area, the chief flight attendant loudly verbally berated us for getting help from one of her crew to transfer our carry ons onto the plane back in Taipei. When I was single, or traveling with an adult companion, I always thought EVA was a great airline with the best flight attendants. But they have given no forethought to helping families with more than one small child. We hadn't had much sleep for nearly 40 hours due to the 2 AM departure time in Seattle and their refusal to allow us to layover in Taipei one night to get some sleep. In this exhausted condition we were treated in a despicable manner by those we expected to provide us with comfort and assistance.

EVA AIR review : 7 October 2008 : by I Krisnanto

Customer Rating :  4/5

TPE-SEA and EWR-TPE on B777-300 ER business. Plane was new and cabin interior was nice and clean. Good service, food and IFE. However it's difficult to sleep on the angled seats as you keep sliding down. There are a couple minor inconsistencies which I don't quite understand - FAs gave out tempur pillows on the EWR-TPE segment, but we didn't get them on TPE-SEA segment. Also, FAs didn't hand out the flight travel pouch until after the refueling stop in Anchorage (for EWR-TPE segment).

EVA AIR review :  6 October 2008 : by R Pak

Customer Rating :  4/5

LAX-TPE in Business class on 777 instead of older 747. Plane was clean. FA's attentive enough. Seats were a little hard - since they were lie-flat at an angle), I kept slipping down off the seat when in lie-flat configuration. Plus if you are 6ft or taller, it's not so comfortable since part of your leg will dangle off the end. I guess it's better than an economy seat. They give you a nice comforter instead of just a thin blanket, plus a very soft and large pillow. Food was good, although the choices were not to my liking, it was tasty. I usually fly Singapore Airlines, but since they are cutting back on their LAX-TPE route, its harder to get the days I need to travel.

EVA AIR review :  3 October 2008 : by F Ferraro

Customer Rating :  4/5

London-Bangkok and back in business class. Very good check in and lounge in London. Quite decent but simple in Bangkok. The good thing of the Bangkok one was that our friends who were travelling in Economy could you use the lounge as well after having paid a small admission fee. Great service on board, crew had a good command of English and polite. We reserved seats and these were not changed. The food was reserved online and rather good and a good choice of drinks - although champagne was not served before departure. Shame about the angled lie flat seats, they were a bit unconfortable on the reclined position. The meal service was quite quick on the way out (that was fine as we wanted to go to sleep) and quite slow on the way back (again excellent as it was a day flight). I would fly with them again.

EVA AIR review :  2 October 2008 : by J Saunders

Customer Rating :  4/5

I agree with the comments about Premium Laurel from LHR-BKK. On the outbound, the meal is called supper rather than dinner which means it's abbreviated and a bit rushed. There's no pre-flight champagne, and in fact no drinks at all after take-off until the starters had been handed out. Wine glasses are small, and I felt like an alcoholic for having to constantly request top-ups. On the way back, lunch is much more leisurely, with an additional course (if I remember rightly) and far more drinks rounds. The bed angle is a bit steep but no worse than Continental or KLM. It's a bit let down by the plastic cutlery and a truly horrible Clarins wash-bag, but EVA overall is extremely good value, and I'd fly them again to Asia.

EVA AIR review :  1 October 2008 : by D Mead

Customer Rating :  4/5

We have travelled on EVA to and from Bangkok in business class for several years by choice. I think its well worth pre ordering food on Premium Laurel. Great food. Have given up on the flat bed seats as I find it more comfortable to leave them in arm chair function, as slowly sliding down the seat to the floor is uncomfortable. Only problem I have ever had was trying to redeem my loyalty miles to get an upgrade. I ended up faxing a letter to the UK general manager expressing my extreme annoyance at the problems I was having getting an upgrade. And ten minutes later my upgrade was approved. Overall for the money we pay its good value. Book a long time ahead, get the seats and food you want booked in advance.

EVA AIR review :  26 September 2008 : by Liz McMorris

Customer Rating :  4/5

LHR-BKK-LHR Premium Laurel. Fast check-in with pre-booked seats honored. We were in the front section and found this excellent. FAs were very attentive but surprisingly there was no pre take- off champagne from London - although there was ex BKK. The lie flat seats are the only downside. You simply just slide down them. The meal choice was very good but plastic cutlery was a letdown. The lounges at Heathrow and Bangkok were very good. Unfortunately our bags did not arrive in Bangkok on the outward journey but were delivered on to us in Phuket within 24 hours. It transpires this was more to do with our domestic connection carrier BMI and we compliment EVA on sorting out the problem with minimum fuss. We will fly Premium Laurel again.

EVA AIR review :  22 September 2008 : by T Kelly

Customer Rating :  4/5

FUK-TPE-PNH return in economy. FUK-TPE-FUK new A330-200, decked out in Hello Kitty theme-- from the livery to the boarding passes, to the food to the toilet paper, it was all Hello Kitty! Living in Japan this somehow seems entirely normal to me now, and although it might sound strange, it made flying an experience again. FAs on this route were proficient in Mandarin, Japanese and English, and were friendly and present in the cabin throughout the flight. Our requests for vegetarian meals were confirmed before take-off, which gave us peace of mind. Blankets were a high quality type - nicest I've been given in economy class. A330-200 features PTV (with Hello Kitty dancing and welcoming you aboard before takeoff) with decent selection of TV programmes and movies. For economy trips on this aircraft, I would rate it 4.5 stars. However, flights to PNH were another story. On an old and cramped MD-90, the experience could only be described as very retro. Cabin layout 3-2. Although travelling in a pair and requesting the row of 2 seats, we were given the row of three, while people travelling in 3s were given the row of 2, and thus separated. Flying out of PNH, we were told our row of 3 had a seat blocked for us, but this turned out not to be the case. If the seat was reclined in front, you cannot reach down to get anything stowed under the seat. Entertainment limited, FAs seemed harassed, and blanket appeared to come with the original aircraft, old and threadbare. A truly uncomfortable experience. EVA Air is a great airline if you fly on the right route/aircraft. I would not hesitate to fly with them again on their new aircraft (B777, A330), but wouldn't fly on another MD-90 of theirs in a pink fit.

EVA AIR review :  18 September 2008 : by H Scheiber

Customer Rating : 5/5

Vancouver to Taiwan return elite class - whole total experience was great. Seats, FA, and overall upkeep of plane was more than acceptable. Would fly this airline again.

EVA AIR review :  2 September 2008 : by Streb Lovell

Customer Rating : 3/5

TPE-LAX Premium Laurel. Food and service above-average both ways. Flight attendants a bit too chatty in the galleys. Lounge in TPE pathetic, but lounge in LAX a great improvement, if not a little too noisy. Bags did not arrive with me on the way back to TPE. When they finally arrived at my house the next day, both locks were missing and the contents of both bags had obviously been severely handled. A bizarre assortment of items were stolen. EVA replaced the locks, but the compensation they have offered me was, in my opinion, insufficient. They seem to have taken a cue from American airlines and don't answer their customer service line. I give them three stars because of the way they have treated a loyal customer on a route they certainly don't have a monopoly on.

EVA AIR review :  2 September 2008 : by N Thomas

Customer Rating : 5/5

Amsterdam-Bangkok/Bangkok-Vienna. The journey out was great except for the fact that it was operated by a worn Boeing and no PTV screens. Service was excellent. Food was ok-ish. Way back was on the new Airbus and had own personal screen. Service was excellent.

EVA AIR review :  27 August 2008 : by Bernard Ative

Customer Rating : 5/5

HKG-TPE-HKG Premium Laurel class. Very comfortable flight at a competitive fare compared to other carriers on the same route. I had pre-booked meals on internet which tasty. Professional and attentive staff who took care of business cabin. Nevertheless, the lounge in Taipei needs to be improved.

EVA AIR review :  20 August 2008 : by M Channon

Customer Rating : 4/5

LHR-BKK-LHR Elite Class. Check in at T3 was easy as I had no wait. I had pre-booked my seat which was honoured. I managed to get through the Fast Track at passport control with an Elite boarding pass. The flight was good and on time. FA's are attentive and polite, food is average but the drinks plentiful - FA's go around throughout the flight with juices and water. On the return journey I had again pre-booked a seat which when I got to check in had been changed and was put at row 26 - near the toilets. Once onboard I was then asked to move again to row 20 which was an improvement but frustrating with all the moving about. BKK check in was easy as was passport control with a wait of only 3 minutes to get through. Flight again fine and landed 15 minutes early. Immigration at T3 LHR is always a nightmare if there is more than 1 flight arriving. Luckily I had signed up for IRIS scan which is a fantastic way of beating the queue at passport control - got through in 30 seconds! For any UK passport holder it is well worth signing up for. Overall I would use EVA again as they are cheaper and the service is fine. Their 1 big advantage in my opinion is the AVOD which their nearest competitor for this sector, Thai does not have.

EVA AIR review :  12 August 2008 : by Lorraine D'Arcy

Customer Rating : 3/5

Agree with comments from Bob Andrews, the seat in 8H & 8J were such awful seats to be seated in as the constant noise behind the seats was very annoying. The food I felt on the flight both to and from BKK to London was disappointing, felt as if as soon as you were seated your food was then being served. The selection of films was very poor. All in all the flight in business class is obviously more enjoyable then economy, however, I would think twice before flying with EVA air again.

EVA AIR review :  5 August 2008 : by Bob Andrews

Customer Rating : 4/5

LHR-BKK-TPE-LHR. Check in for Premium Laurel Class was very quick. EVA use the SAS London lounge at T3 which is over-crowded and messy and hardly worth the visit. Boarding was diabolical and chaotic but once on board the 747-400, it was worth the effort. Business class is on the lower deck in the front where many airlines have First Class and this is the quietest part of the airplane.The crew were happy and very attentive but did tend to rush things somewhat. Meal and beverage selections were good but what awful plastic cutlery on the LHR-BKK-LHR sectors! The seats are spacious and comfortable in the normal and recline positions but very uncomfortable in the sleep position because they are angled in two places and not lie flat. BKK is a good airport for transit and EVA has a pleasant lounge there as they do at TPE. Return journey was a similar experience but I did find it even more difficult to sleep in the seats. Also avoid 8H and 8J as these are in front of a galley storage cupboard which seems to be is use continually and the noise and banging is irritating. Arrived ahead of time at LHR T3 which was extremely crowded and it took nearly 15 minutes to get through the UK immigration queues which of course has nothing to do with EVA airlines but does mar the experience somewhat. Despite the few shortcomings, I would fly EVA again as they are good value for the lower B Class fare that they charge on this route.

EVA AIR review : 2 August 2008 : by Carlos Prieto

Customer Rating : 3/5

Manila from Newark return. B777-300 was clean and flight attendants very attentive to our needs. Whoever designed and built the seats in the economy section must have done so with small passengers in mind. The curvature of the seat was so uncomfortable that the pillow and blanket that they provided had to be a buffer between my lower back and the deep hollow pocket in the back of the seat. For a long flight, this is not the way to sit and try to catch some sleep. It was tedious and there was not enough cushion on the seat itself that my behind was all achy when we landed in Taiwan. Also, there are no manual vents on this plane so you'll have to deal with whatever room temperature they set it at. They only give you 2 meals for that long stretch of about 19 hours. The cups were so small that they probably held about 5 ounces of liquid. The entertainment center was a personal touch screen that offered new and classic movies, in-flight shopping, games and a lot more which I would say was very good and entertaining. Other airlines beat this airline by a mile in terms of comfort, food and amenities.

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