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EVA AIR customer review :  28 July 2010 by Howard Wainwright (UK)

Travelled out in Business class good food but the flat seats are no such thing! Its very difficult not to slip down the seat. Travelled back Premium Economy - good space between seats but food served soon after take off but hours before any further food. Meals poor. Tend to agree with the review about cabin crew who were conspicuous by their absence. Announcements inaudible and in very poor English. Not too willing to hand out the wine unless prompted. Didn't hear a word from the flight deck!

EVA AIR customer review :  27 July 2010 by C Parfitt (UK)

LHR-BKK. Sub standard service throughout. Meal served asap, drinks followed 15 minutes later. Cabin Crew seemingly intent on resting as soon as, and as much as possible. They were hardly visible, and unapproachable at times when visible.The whole experience was uncomfortable and never to be repeated. Compared to their shipping services, they were found severely wanting.

EVA AIR customer review :  22 July 2010 by S Cheng (Taiwan)

Cabin of B777 is modern and new. However, the cabin crew tend to be busy and lack smiles from time to time. The seafood special meal of EVA AIR from London is good, and better than the normal meals.

EVA AIR customer review :  21 July 2010 by M du Plessis (South Africa)

LHR-BKK-TPE. Staff onboard were polite, but seem to lack the finesse one gets with many other airlines in Asia that I have used. But the seats are poor for business class in 2010. They are angled to the floor and you keep sliding down, so sleep nearly impossible. Would not select Eva Airways again unless they improve what is a very sub-standard business class cabin.

EVA AIR customer review :  21 July 2010 by S Keen (UK)

London to Bangkok in Business class. Excellent service with great food, but not full flat beds. Ground staff friendly, SAS lounge at Heathrow pleasant. Cabin was not full and staff were helpful and attentive. Bags both end came off quickly.

EVA AIR customer review :  16 July 2010 by G Miller (Thailand)

BKK/SFO return in Economy Deluxe and found it decent, but questioning the extra money I paid for the Elite ticket. FA's great, planes new, and it wasn't hot as usual in the cabins. While Elite is a bit nicer that Coach, the price difference has been steadily rising these past 6 years I've been flying them - and the comfort getting worse. And they seem to be engaging in some deceptive business practices by selling Elite tickets on flights that don't have Elite sections. More specifically - TPE to BKK on the return was an A330-200 (no Elite section) and I was put in Coach regardless of the fact that I paid for Elite - and it said Elite on my ticket for that flight. Is that fraudulent? Anyone else notice EVA doing this?

EVA AIR customer review :  16 July 2010 by R Oussalah (Kazakhstan)

CDG-TPE-CDG B777-300 Business class. It was cheaper than other airlines. EVA air is no Singapore or Cathay Pacific but seat comfort was good, although business class seats aren't flatbed. IFE good and food excellent. The staff was helpful and attentive enough for comfort without becoming annoying.

EVA AIR customer review :  13 July 2010 by S Walsh (UK)

LHR-BKK Premium economy. Found the seat very uncomfortable (row 24 outbound, row 22 inbound). What puzzled me most is why there is no foot rest. Seat recline average. These premium economy seats do not compare well with what you get on Virgin or BA. Sure you pay more for the other airlines but you get what you pay for. The extra bit of legroom is a nice but without the foot rest was a bit of a problem for me. Inbound I did not recline the seat and kept my feet firmly on the floor to avoid more back pain. The inflight entertainment was ok, but as reported by others, I had some trouble getting it to work. It broke down on both inbound and outbound. The food and beverages served were truly truly awful. Inbound food was inedible. There is no milk available for tea - they gave me coffee cream that made the tea undrinkable. Person in seat next to me said it also made his coffee undrinkable. We had to ask for water - outbound on an 11 hour flight they only came round twice with drinks.

EVA AIR customer review :  9 July 2010 by Roger Blowey (UK)

Business class from LHR to BNE via Taiwan as I wanted to be able to work on the flight. Staff and food fine, but I was unable to work. On the way out I was told that I had the wrong power adaptor, so I purchased another from cabin crew (cost $20), but then had to change seat 3 times to get it to work. On way back (BNE to Taipei) none of the power points worked, so the costs of Bus Class were wasted. I still have the leg from Taipei to LHR to complete.

EVA AIR customer review :  9 July 2010 by N Werner (Switzerland)

HKG-TPE-HKG. First time using Eva Air as it was the only carrier to have seats available in Y class, due to my last minute booking. Used the online seat selection tool which meant I could sit in the Deluxe Economy seats for this short hop. Also used online check-in but checked in at the Kowloon station. Flight was late boarding due to late arrival but flight attendants were very friendly and helpful throughout the flight. Food and drinks were served for this 1h20min flight and it was not half bad considering the short hop. Bags arrived in a timely manner in Taipei and airport is rather efficient. Return flight also checked in online and got a Deluxe Economy seat as well. Those seats are very comfortable and have ample legroom. Also they are in the front section of the 747 Combi which means quick disembarking once you arrive. Food was not as good as on the inbound leg but as I was full this was not an issue. Service great and efficient. Luggage was out quickly in HK. A very good short flight at an excellent last minute price.

EVA AIR customer review :  23 June 2010 by Trevor Cross (UK)

LHR-BKK return in economy. Cabin crew seemed more attentive than earlier flights but food continues to be a weakness, barely edible. AVOD showing signs of ageing and film selection remains poor. Value for money becoming marginal, considering going via Gulf next time.

EVA AIR customer review :  2 June 2010 by Joe Anthony (USA)

SFO to KUL via TPE and return to LAX from KUL via TPE Y class. Overall the planes were clean and tidy. The seat configuration for B747 is super tight. B777 is a little better. The food is just ok, not many choices but they tend to have 5+ types of teas: green, black, oolong, etc. The cabin crew service was moderate. They tend to be up-tight about all the rules: no bags on the floor during take-off and landing, no cellphone use (even though the main door is still not closed) and usage of the Economy Deluxe cabin's lavatories by Y class passengers. They forced me to remove my sleeping infant from her bassinet, just because the plane was going thru some rough weather. Ground crew are exceptional: helpful and are willing to go the extra mile to make me feel as a valued passenger. I would use EVA again, only if I can't find a cheaper ticket on MAS or SIA.

EVA AIR customer review :  26 May 2010 by A Davies (UK)

LHR-BKK, outbound in Premium Economy Class, return in Business. Food economy as expected but frequent drink runs and FAs attentive and polite. Seat comfortable and worth the small extra in my opinion - however certain seats such as A,K have entertainment box in very awkward position under seat not allowing you to fully stretch out thus negating the value of the extra legroom unless you manage to rest your feet at an angle. This is a shame as I think the Elite product is overall very good value but let down by this oversight and whilst it doesn't affect every seat in class we had purposely booked these private seats so that we could sit together just the two of us and would not have wanted to sit in the middle 4 section, sharing with others. Return Food and service excellent - this is not a fully flat seat/bed. However the seat is still very roomy and comfortable and at time of booking was significantly cheaper than the price of the BA/Qantas Premium Economy option. AVOD worked well, choice not extensive, but enough to keep the casual traveller occupied. An observation I heard shared by others that it would be good for native English speakers to be able to choose film without subtitle options. A few drunken passengers who, having been refused any more alcohol in economy, tried their luck in business becoming abusive to FAs when refused and breaking toilet door. A difficult and unpleasant situation handled professionally by FAs.

EVA AIR customer review :  14 May 2010 by John McCormick (Taiwan)

TPE-SFO-TPE Elite class (premium economy). Good service and food on these long flights. Cabin crew competent and friendly. They served water and juice frequently throughout, as well as two meals and a snack. Baggage on carousel in reasonable time at both destinations. B777-300 was clean, inflight entertainment had many options. My issue with EVA is the lack of English proficiency among the cabin crew. In-flight English announcements are very difficult to understand.

EVA AIR customer review :  13 May 2010 by B Pollock (UK)

London- Bangkok-London. Flights on time, orderly boarding. Service and meals much improved on previous flights. The seats are not flat, however if you ensure that crew provide you with a large memory foam pillow it is possible to prevent too much slippage as commented on by numerous reviewers. Lounges okay though food selection in the BKK Evergreen lounge was limited. Choice of red or white wines an improvement over the previous arrangement in using the Thai lounge.