EVA Air Passenger Reviews and EVA Air Customer Trip Reports   EVA Air   254 reviews an official 4-Star Airline   Add your EVA Air review   EVA Air official 4 Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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EVA AIR customer review :  22 March 2010 by D Gwin (UK)

You will see lots of comments here about the business class seats being useless. I echo these comments. My partner is 5"1' and I am 5"10' and neither of us could stay on the seats. The plane was clean and tidy through the flight from London to Bangkok and on the return. My food I thought was good and we both thought the selection of wine good also. My partner thought her vegetarian food on both legs was poor. In fact as a result of the first leg, she bought her own veggie food at the airport for the return leg. The service was best described as lacklustre and badly organised. Service itself was slow, badly organised and badly delivered. Use EVA is you cannot get a deal on another airline at the right price, but don't expect too much.

EVA AIR customer review :  16 March 2010 by B Drake (USA)

SEA-TPE-BKK Premium Laurel Class. I skipped the dinner service and went to sleep. The seat is angled lie-flat so you do slide down. Crew was very good and spoke perfectly acceptable English. Breakfast service was quite good - choice between Asian or Western and the coffee was among the best I've had on an airline.

EVA AIR customer review :  12 March 2010 by J Tung (UK)

LHR to TPE out Premier Economy and inbound Business. I suppose the reason to fly EVA on this route is the cheap fair. Despite being a “direct flight”, it stopped at Bangkok. Check in at LHR was ok, service on the ground was inconsistent. New 777 plane in both journeys. Very clean interior, however the service was not high standard. FAs were very robotic, maybe mainly due to language barrier. Food adequate but nothing special. Wine selection on the premier/business class was very limited. You can spot all the cost cutting attempts. AVOD was working fine but again the availability of channels very poor. Leg room in the Premier Economy was poor compared with the old B747. The seat in Business class was ok, considering it is cheap. Otherwise it was not comfortable when in “flat” position. It is actually not a flat bed, but more like a slide. 10 years ago EVA Air used to have really good Business/Premier and coach class – spacious seats, good service and superior products. Nowadays it has a feel of a secondary and local airlines. The lounge at Taipei airport is also below par. Very old fashioned and tacky.

EVA AIR customer review :  10 March 2010 by Max Phillips (UK)

LHR-BKK return in Elite Class and thought value for money it was excellent compared to premium economy prices of both BA and Qantas. I agree with other reviewers that the elite cabin is claustrophobic and that there is nowhere to stretch you legs, but the seat provided ample legroom. Food was so so in quality and taste but enough provided, alcoholic drinks were few and far between but if asked the flight attendants were happy to provide. Plenty of water and juice runs throughout flights. The inflight entertainment had enough variety for the return 13 hour flight.

EVA AIR customer review :  9 March 2010 by Jacqueline West (UK)

LHR-BKK in Elite Class. We were in back two seats on right, there was a continual queue for the washroom by us, and passengers from economy kept coming through curtain and using Elite class washroom. Seats fairly comfortable but not great - and I am only 5'3'' and 9 stone. We were served last every time, and on both outbound and inbound they had run out of the meal choice I wanted. On the outbound journey my husbands tv screen would not work and it was mine on the inbound. Before take off on inbound journey the leg rest on my husbands chair was broken somebody from maintenance looked at it but could not fix it - he spent whole flight with leg rest half in and out. He was offered another seat - there were two, one in middle somewhere and the other a window seat next to a lady a few rows up. They did not ask the lady if she would or could move to my seat so we could sit together. As you can see I was not impressed ! We have used Eva Air before and both felt that standards had slipped on all counts. I overheard a lady saying that at check in they had given her and her husbands pre booked front row seats to someone else they were both stuck in middle somewhere he was about 6'6! Whats the point of being able to pre book seats if that can happen?

EVA AIR customer review :  28 February 2010 by D Djamal (USA)

LAX-TPE Economy on B777 with new seats. The seats were comfortable, food good, and service is OK. Sometimes flight attendants are a bit rushed and curt. TPE-CGK on B747Combi was better - I was Economy Deluxe where seats recline more, food was excellent, and many flight attendants. The service was excellent, and their English was impeccable. Definitely recommend EVA to everyone.

EVA AIR customer review :  22 February 2010 by Keith Blizard (UK)

Premium economy LHR-BKK, wide seats with ample legroom, food poor and best forgotten, few drink runs and distinct lack of alcohol. Staff efficient but robotic, no communication from flight deck until an hour before landing. Toilets always immaculate, our third flight on this route, modern aircraft.

EVA AIR customer review :  16 February 2010 by J Tou (Singapore)

SIN-TPE return. EVA has added AVOD system for both flights. The downside is that the cabin crew started to be less attentive. They disappeared most of the time after serving meals. I pressed the call button 5 times but no cabin crew approached me. Another downside would be the self check-in system which was newly implemented by EVA at TPE International Airport. Lack of coordination of the ground staff made this system a joke.

EVA AIR customer review :  14 February 2010 by Chris Matthews (UK)

LHR-BKK return in economy. Plenty of legroom, food average, but a little bland, plenty of juice and water supplies, but I had to go and ask for a beer. Inflight announcements unintelligible. Nowhere near as good as Emirates or Qatar, but not a bad price for a direct flight.

EVA AIR customer review :  4 February 2010 by H Clarkmead (UK)

LHR-BKK 020210 in Business. Check in easy. Security at T3 nightmare as per usual - took ages and fast track slower than regular queues. Lounge (American Airlines Admirals Club) poor - no atmosphere regimented seating very little choice of food and wines mediocre. Boarding late and chaotic not enough seats in the holding pen so people were standing and others unable to pass. B777 seats large and comfy with access to aisle in a 2x2x2, but not sleep friendly as one slips down! Food good choice and Ok, plenty of drinks, reasonable coffee. FAs attentive, helpful and efficient. Plenty of films and other entertainment, seat back on demand. Pre ordered meals arrived as expected.