EVA AIR   Passenger Reviews and Passenger Trip Reports an official 4-Star Airline   Add your EVA Air review   EVA Air official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? EVA Air Customer Reviews = 216

EVA AIR review :  23 June 2009 : by Alexander Huehmer  (Austria)

VIE-BKK-TPE-DPS / SIN-TPE-BKK-VIE. Flew them for the first time because of their C-special ex VIE. Service was kind, friendly and professional, food partly excellent (ex VIE), partly average, champagne on all legs. AVOD easy to handle and with good selection of movies and music. Seats angled flat but no sliding problem.

EVA AIR review :  23 June 2009 : by L Norman  (USA)

LHR-BKK-LHR, Boeing 777. Check in at LHR efficient. Given a pass for the London Lounge. Not the best I have been to but adequate. Could only find soft drinks and beers on the ground floor - upstairs much better with a range of spirits available. Little choice for vegetarians and no labels on the food. I checked with the staff to see if they announce the flight and was told they don't, so don't know whether or not they have changed this policy since a recent review by a fellow traveller. The crew on board were very welcoming and attentive - they all greeted me and offered help with anything I needed. Was offered juice or water on boarding and asked for my drink preference after take off (champagne, wine, spirits) and what I would like to drink with my meal. The meal was excellent (prebooked online), wine was gorgeous. Seats are lie flat angled I found it best to keep the chair in a tilted relaxed position with a cushion under my knees. In addition to the cushion already on the seat, was also given a larger foam pillow and duvet. AVOD great and the attendants checked at very regular intervals to see if there was anything you wanted. No fast track at BKK but that it was not really necessary. Return to LHR equally good if not slightly better in that the Evergreen Lounge was excellent - very quiet - excellent choice of food - hot noodles, sandwiches, pastries, cakes, alcoholic drinks, wines etc. I checked with staff and was told they do announce the flight - which they did 30 mins before scheduled departure. Attentive FAs - meal was excellent, drinks were available when requested. Was given a Fast Track pass for LHR which helped cut down the time at immigration. Excellent value and would recommend.

EVA AIR review :  14 June 2009 : by T Parker  (USA)

LAX-TPE return in premium economy, TPE-SIN return in economy. Check in was fairly quick and efficient. The boarding process was a bit of a gaggle, with many announcements. The food was reasonably good, fairly limited beverage offers during the flight. One can get additional drinks from the galley. The flights were quite full, so FAs were fully tasked and performed well. They are quite strict about enforcing baggage weight limits for carry-on luggage (at least with me). So don't count on taking the normal two pieces (one personal item and piece of luggage) as carry on. Overall I would recommend EVA Air based upon price and seat comfort.

EVA AIR review :  1 June 2009 : by J Wilkins  (USA)

I have flown EVA for a few years, always in evergreen deluxe/elite (their premium economy class). I'm not so happy with the new elite class seats - ergonomically, the seats don't recline as much. Instead, the seat cushion slides forward a little to give you the impression of more recline. The seat pitch is identical to the old evergreen deluxe seats. One big annoyance in the elite class is the huge metal boxes underneath some of the seats that almost completely take away one's foot space. AVOD system in elite is far superior to the old evergreen deluxe.

EVA AIR review :  1 June 2009 : by M Roberts  (UK)

LHR-BKK-LHR, Boeing 777. Excellent service from check-in onwards. Travelling with 2 young children in a party of six, had pre booked seats, ground staff waiting to greet us and this was continued with cabin staff. Infant and child meal very good. Leg room fantastic, AVOD also excellent, drinks service throughout flights.

EVA AIR review :  28 May 2009 : by John Bauman  (UK)

LHR-BKK-LHR Business. Check in quick, lounge (SAS London Lounge) clean and with pretty good choice of snacks. Choice of beverages very good, in particular the red wines. Boarding was very close to departure time which meant many business passengers left the lounge and made their way to the gate, thinking the flight wasn't going to be announced. Stay in the lounge- it will be announced and the queues will have gone at the gate. Welcomed on board and escorted to my seat, forward cabin on the 747. No champagne prior to take off. Food good, plenty of champagne after take off if so desired. Seat is somewhat uncomfortable when attempting to sleep. I cannot understand why airlines continue with dreadful angled seats that are not lie flat. Speedy disembarkation at BKK but no fast track. Luckily no queues and luggage off reasonably quick. Return flight on 777 was much better. Lounge at BKK very good. Internet much speedier than at LHR. Onboard the seats seemed more comfortable than the 747 - good choice of films on AVOD. Very attentive crew and relaxing flight. First off the plane and after the hike to Passport control it was typical that "IRIS" wasn't working (does it ever?). Luckily no queue so through immigration and waited for ages for the luggage. No priority luggage on the carousel, despite the tags.

EVA AIR review :  12 May 2009 : by David Wilson  (UK)

LHR-BKK-LHR in economy. Comfortable seat and good leg room. On demand in-seat video which makes it better than Thai Airways with their main screen. Hospitality virtually non existent with one drink served with food. Dreadful carton wine. Truly the worst airline food I have ever eaten and I love Asian food.

EVA AIR review :  12 May 2009 : by P Rosemann  (USA)

LAX-TPE-LAX. Booked EVA because they offer an upgraded economy class for a couple of hundred dollars extra. This was worth the money, as the seats are quite wide, with lots of legroom. In all other respects however, Elite class is like economy. Food is alright, but not outstanding, and in Taipei, we boarded along with the economy passengers. The planes were clean,e staff friendly flight attendants even go into the restrooms several times during a flight in order to make sure they are in order.

EVA AIR review :  11 May 2009 : by C Clarke  (UK)

LHR-BKK-LHR : 2hrs on flight before we got our first drink, and then it was served after we got our meal. Only one choice of meal as we were sitting at back. Same on return journey. No charge for golf bags on outward journey, but on return they were weighed with our luggage and was asked for £650 for being overweight - after some time spent at desk then told we could pay £275 which we had to do. My partner and I have taken our golf bags on many long haul flight the passed 6years to Thailand on Thai Airways and never been charged. So beware golfers for 15kilos of golf bags you will be charged about £216 on both journeys. EVA air will not refund any of this money to us.

EVA AIR review :  5 May 2009 : by J Harper  (England)

LHR-BKK-LHR, Premium Laurel. A great experience. Seats, food & drink, service and IFE all very good (though there was a mix-up with my husband's pre-ordered main meal on the outward journey). On the return flight it was a real treat to be offered hot chocolate and cookies. Yes, lie flat beds would be very nice but we found the reclined seats comfortable enough. The difficulties we encountered on the return journey were with another airline not checking baggage through and the chaos that is Bangkok airport.

EVA AIR review :  5 May 2009 : by J Quinlan  (Australia)

Brisbane to Taipei in Economy Class. Reasonable size seats and seat pitch however the seat belts are pretty small. I am 5ft 7 and a size Au16 (US 14) and the seatbelt just fit around me, any larger and I would have needed a seatbelt extender. I have flown with Qantas, Singapore, British, Air NZ, Emirites and the seatbelts have always been big enough. The food is OK and the service pretty non existant. Unfortunately on our flight they were having problems with the air-con and it was very hot in our section of the plane. The attendants were apologetic but could not fix the problem. All in all not the most comfortable flight. Our next leg was Taipei to New York in Elite Class or Premium Economy. The seats in Elite are very comfortable with heaps of legroom and the seatbelts are very generous. This is perfect for the larger traveller as there is lots more room. The seats have a very good recline and we able to sleep comfortably. The service was much better also with the attendants being very attentive and friendly. I would definitely recommend spending the extra couple of hundred dollars and fly Elite Class with Eva Air.

EVA AIR review :  30 April 2009 : by Sarah Kell  (UK)

The customer service for is poor. On my flight back from Thailand we had an emergency announcement and had to take air from the oxygen masks which we breathed off for 10 minutes until we were advised that nothing was wrong. After lots of complaints by the passengers who were obviously very scared (as all the cabin crew had disappeared) we were advised that someone had hit the wrong switch in the cockpit! When I wrote to EVA about this experience they have not have the courtesy to reply.

EVA AIR review :  22 April 2009 : by Kevin Tsai  (UK)

BKK-LHR Premium Laurel Class, check-in BKK was quick - but even flying in business class still wasn’t allowed to go through the Fast track queue for BKK Immigration. It was less than half empty in business class, therefore I had two seats both for myself. Noticed that Eva Air has cut down the costs even in business class, there is no soup on the menu as they used to offer, and the salad bar is no longer available - instead they’re already placed in plate. Generally, food was adequate but not the best quality. Flight attendants were friendly and attentive enough. One of them gave me a memory-foam pillow to put under my legs to reduce the discomfort of their terrible so called lie-flat bed - amazingly it did the trick. AVOD could do with more updated films and a better selection of music.