EVA AIR   Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your EVA AIR customer review   EVA Air official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? EVA Air Customer Reviews = 233

EVA AIR customer review :  15 November 2009 by Steve Fenton (Taiwan)

Usual story these days with EVA, pay premium get economy service. Was in Business class got onboard to find broken seat in full cabin. Was told to manually adjust the seat but this also did not work. Finally two girls in front row were moved out and we were given their seat. They were friends of the crew and on a free upgrade. Glad to see paying passengers got priority this time. Recline on these seats is awful and very hard to sleep. I have become too used to real lie flat seats. Service in general was bad, food was awful and the crew spent most of the tie behind the curtain talking. Sign of the times I guess. Would not rate them over 3 star in all areas.

EVA AIR customer review :  8 November 2009 by Tomasz Zeglinski (Slovakia)

VIE-BKK return with EVA Air. Total fare of EUR750 return incl taxes with only 2-day advanced purchase. First time flying with EVA Air. Couldn’t do online check-in nor select seat/food as the system would not recognize my reservation number (which was correct). Unpleasant start of the trip at the check-in, where one of Eva Air staff rudely advised me about the passport being not in a good shape – I was asked to sign some document (in one of the Asian languages) taking liability for being refused into the country. The manner the issue was handled was very unprofessional. There were some Eva Air staff (not in uniforms) that were granted business class seats – doing this in front of other guests was not very pleasant. Seats comfortable, decent seat-pitch, blankets and pillow; personal entertainment system bit outdated – you can experience better entertainment systems on other airlines. In addition, one of the key buttons on the controller was stuck, which was bit irritating. Excellent food – two hot meals plus several snack and soft drink services (at least 5). Guest care – very good public announcement from the captain; but very poor English from flight attendants; not smiling – just doing their job – non-personal approach to the guest.

EVA AIR customer review :  3 November 2009 by M Carver (UK)

LHR-BKK-LHR Elite class second time this year and flights were a pleasure. Seats comfortable enough for some sleep and AVOD had enough choice for everyone. Fed twice each way - sort of usual airline food nothing special but did the job. Also regular water and juice runs. If you wanted more or other drinks then just ask. Charming flight attendants with good english language skills. Flights were just about on time, aircraft (B777 300ER) in good condition and clean.

EVA AIR customer review :  19 October 2009 by C Sterling (USA)

EWR-TPE with a fuel stop in ANC. New 777-300 aircraft, exit row seat, great leg room but since armrests do not go up, very narrow, tightly packed in. Would not choose this seat in the future. All seats were the hard shell back where the seat bottom slides forward instead of reclining. Service was minimal on all sectors. Flight catered for entire journey in EWR. EWR-TPE, hot dinner but no drink cart. Coke, OJ, water placed on top of meal cart - that's it. Coffee/tea service followed thereafter. One pass through with water/juice shortly before landing. Deplaned in ANC during fueling, complimentary coffee/tea in gate area, aircraft neither cleaned or catered during stopover. ANC-TPE after takeoff, bagel served with a napkin. Trays of juice also on offer. Apples/peanuts placed in galley but quickly disappeared. Nothing else other than intermittent water/juice service. 2 hours before landing, breakfast was served, by this point all customers were starving. Again no drink cart, only coffee/tea. IFE on demand, and had a few glitches departing EWR, afterwards worked fine. Decent selection. FA's were friendly, some language barriers with English, but to be expected on Asian carriers.

EVA AIR customer review :  30 September 2009 by J Tou (Singapore)

SIN-TPE-SIN. The onboard services were efficient, cabin crew friendly and helpful. The food was tasty for outbound from Singapore only. I have tried EVA before and find that they is room for improvement for their food quality for the inbound segment (TPE-SIN).

EVA AIR customer review :  30 September 2009 by E Lee (USA)

SFO-TPE-SFO in B777 Economy class. Service average for an economy class. If you don't want to be awakened by the sounds of babies crying, try not to pick a seat too close to the bassinet locations in the front of economy. Food was edible but not particularly tasty. Minimal drinks given, and every time they fill your cups it is to the halfway line or less. Other downsides are the entertainment boxes located in the aisle seats of the 777 and the line for the bathroom.

EVA AIR customer review :  18 September 2009 by Anthony Tsai (Taiwan)

Taipei to San Francisco on a B777-300ER. The flight was 80% full, so was able to secure two seats to myself. Flight attendants very professional. Two meals served on this flight and presentation and quality of meals are satisfactory - sufficient beverages and water were served during the flight. Seats in this aircraft were more comfortable than the ones installed in B747 (combi) aircraft. Be aware that all aisle seats on B777-300ER have limited seat pitch due to the entertainment box installed under the seat.

EVA AIR customer review :  4 September 2009 by D Russell (Canada)

YVR-TPE-BKK. Check-in busy but smooth, a lot of families with small children. Flight was comfortable, provided with heavy blanket, decent food, frequent refreshments, FA's very polite and attentive. IFE at my seat was jerky and didn't start working properly until an hour or so before landing. Arrive TPE 05:30, not much to do/eat, vendors just opening. TPE airport is boring, not much airside for food however free WIFI available. BKK-TPE check-in line long and ground staff seemed disorganized. Flight on time, smooth and uneventful. TPE airport is shutting down when we land a 21:00, no decent place to eat before long haul back. TPE-YVR inflight service good, IFE working well and flight on time. Assigned window seat, man in centre seat had very long legs, and had problems occupying just his allotted space.

EVA AIR customer review :  1 September 2009 by Jeremy Allerton (UK)

LHR-BKK I am Diamond member with Eva. I have flown them many times in Premium Laurel Class. They block the seat next to me if the plane isn't full as row 6 is the very front row on the plane, and Diamond members are given priority. The service is fantastic, food is good but not as good as it used to be. The drinks service is good and I like the large seats.

EVA AIR customer review :  30 August 2009 by J Taylor (UK)

LHR-BKK-LHR in Elite class. Both flights on the newer 777-300ER. Seats are fairly comfortable, leg room is good. AVOD isn't the best but a fair selection of recent movies and other programmes. Food was good on both flights, regular rounds of juice and water, however if you are after other drinks such as beer or wine you have to call for service. Check in was fairly efficient, although boarding was it's usual chaotic scene. Overall I continue to be impressed by EVA.

EVA AIR customer review :  17 August 2009 by R Pullen (UK)

Heathrow to Bangkok, and very pleased to be given a free upgrade from Elite to Premium Laurel upon arrival at check in. The seats were very comfortable, crew very courteous and helpful and food/refreshments superb. The return journey was in Elite class - plenty of leg room. drinks served continuously, helpful staff. Food on return journey was poor - staff offered extra sandwiches etc to those who didn't want the main meals.