EVA AIR  Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your EVA AIR customer review   EVA Air official 4 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status EVA Air Customer Reviews = 245

PAGE 1 2 3 4 5 6

EVA AIR customer review :  4 February 2010 by H Clarkmead (UK)

LHR-BKK 020210 in Business. Check in easy. Security at T3 nightmare as per usual - took ages and fast track slower than regular queues. Lounge (American Airlines Admirals Club) poor - no atmosphere regimented seating very little choice of food and wines mediocre. Boarding late and chaotic not enough seats in the holding pen so people were standing and others unable to pass. B777 seats large and comfy with access to aisle in a 2x2x2, but not sleep friendly as one slips down! Food good choice and Ok, plenty of drinks, reasonable coffee. FAs attentive, helpful and efficient. Plenty of films and other entertainment, seat back on demand. Pre ordered meals arrived as expected.

EVA AIR customer review :  1 February 2010 by J Norton (UK)

LHR-BKK return. A reasonable airline. Seat acceptable for width and legroom, recline fairly good. Modern aircraft, IFE decent quality but limited. Flight attendants are not that attentive and can be rude though they do perform some drink runs. Food is very average bordering on poor. Remains value for money on the cheaper tickets given the on-time performance.

EVA AIR customer review :  29 January 2010 by John Boyd (Canada)

YVR to MNL via TPE. Flight attendants service oriented but limited ability to communicate in English. Flights on time except for Manila-Taiwan flight which was delayed 30 minutes. Baggage handled well. On my Manila to Taiwan flight, I was given a deluxe seat which has extra leg room. I think the deluxe class is worth the extra money spent. Food is acceptable but not special.

EVA AIR customer review :  25 January 2010 by M Duffy (UK)

BKK-LHR. Comfortably economy seat and decent inflight entertainment. Food was bad and attendants not particularly friendly or polite.

EVA AIR customer review :  17 January 2010 by Bob Andrews (UK)

LHR-TPE-LHR. EVA offer good value for money for a business class flight to Taiwan. The flight crew are attentive and polite and 777-300ER aircraft very comfortable. The angled seat is not particularly good for sleeping as you slide down. Food and beverages average and the AVOD system offers enough entertainment. EVA has good lounges in TPE and BKK and now uses the American Airlines lounge at LHR which is almost devoid of food and has poor quality wines compared to others. The real negative side is the chaotic boarding process at Heathrow which happens every time I have flown them (3x in the past year) - it is like a rugby scrum.

EVA AIR customer review :  12 January 2010 by J McCormick (Taiwan)

TPE-PNH-TPE. EVA was still flying the old MD-90 (one aisle) aircraft on this route and the plane was packed. Departures/arrivals on time, and food was OK, although rather cheap for a three hour flight. More of a hot snack than a meal. Coffee was very good. Flight attendants reasonably friendly and helpful, although, as with other EVA flights, very limited in English. In-flight announcements were made in Mandarin and extremely fractured English. There was a lot of chuckling in the cabin by the foreign passengers during these unintelligible announcements! Baggage offloaded to the carousel in reasonable time.

EVA AIR customer review :  14 December 2009 by T Garbutt (UK)

LHR-BKK in Elite cabin. Seats wide and comfy, leg room good. Nice screen sizes and good selection of recent movies, games, cartoons etc. Food good. Could have been more drink runs on outbound flight. The return flight had lots of drink runs and food was good. Worth upgrading to Elite. Cabin staff friendly.

EVA AIR customer review :  11 December 2009 by M Stevenson (UK)

LHR to BKK return Elite Class. Swift check in on outbound flight with polite counter assistant. Boarding fairly fast. Definitely worth the extra money for Elite class, much more leg room and as there are only 64 passengers in the cabin it was a lot quieter. Return trip was again smooth until I experienced severe air sickness with 5 hours to go. The stewardesses couldn't have been more helpful. They gave me medication and kept checking on me. When I didn't improve they moved me and my partner to business class for the last 2.5 hours of the flight so I could sleep. I couldn't compliment them highly enough for their attentiveness, giving me a cold flannel for my face and tucking me in to my seat. What was a very bad experience was made tolerable by the kindness of the staff.

EVA AIR customer review :  4 December 2009 by K Chen (Canada)

TPE to YVR. I managed to select my seat online, and request the vegetarian meal. Luggage check-in only took five minutes, and staff did not make a fuss about the extra 5kg I had. I booked a seat on the upper deck of the 747-400. On this particular plane, the formation is 3-3, and at 36”, the seat pitch is actually 1-2” more than Economy on the lower deck. My seat was 89K, a window seat in the last row of the upper deck. There is a wall behind me, but even so I could incline back for about 5” for a good rest. There were two windows, and on the upper deck there is a long surface storage compartment next to window seats on which you can place your bag or other items. The galley is around 2m from the seat, and just before meals there might be some noise (good wake-up call), but not unbearable. There is one toilet, located at the front of the cabin, shared with around 30 other passengers or so. AVOD was good, around 10” screen, with a wide selection of the latest movies and series, as well as music albums and radio. There is also a satellite map and travel information to keep you updated with where you are and how far more to go. There were two meals (both vegetarian), one just after take off, and one 2hrs before landing, and snack is available in between. Food was good, cabin crew very helpful, smiling and walks around regularly with drinks to hydrate.

EVA AIR customer review :  30 November 2009 by Graham Hayes (UK)

London to Bangkok flight on time both ways crew great both ways . Food okay but nothing special IFE very poor selection of films and music. Not the best on this route but would use them again due to good value.

EVA AIR customer review :  23 November 2009 by K Docherty (Spain)

LHR-BKK-LHR. checked in at LHR, asked for leg room and was told to see supervisor, and was upgraded to Elite as plane was full. Seats very comfortable, food was ok and IFE etc were all good and latest films. Crew were excellent, smiling and serving snacks and drinks. On return plane was not full but asked if deal for upgrade to Elite was on - supervisor said no, so I asked how much to upgrade and was told €120. A good deal as the trip to London was as good as the trip out.

EVA AIR customer review :  23 November 2009 by John Wagner (USA)

SFO-TPE-SGN return. New B777-300 equipment returning to San Francisco with AVOD and mood lighting in premium classes. Quite a contrast connecting with domestic UAL service SFO-PDX with shabby equipment on United's B757. I was especially impressed with the comfort of the economy seat, and cleanliness of the planes. Asiana Airlines does beat EVA on cabin crew friendliness - they smile a great deal more.

EVA AIR customer review :  15 November 2009 by Steve Fenton (Taiwan)

Usual story these days with EVA, pay premium get economy service. Was in Business class got onboard to find broken seat in full cabin. Was told to manually adjust the seat but this also did not work. Finally two girls in front row were moved out and we were given their seat. They were friends of the crew and on a free upgrade. Glad to see paying passengers got priority this time. Recline on these seats is awful and very hard to sleep. I have become too used to real lie flat seats. Service in general was bad, food was awful and the crew spent most of the tie behind the curtain talking. Sign of the times I guess. Would not rate them over 3 star in all areas.

EVA AIR customer review :  8 November 2009 by Tomasz Zeglinski (Slovakia)

VIE-BKK return with EVA Air. Total fare of EUR750 return incl taxes with only 2-day advanced purchase. First time flying with EVA Air. Couldn’t do online check-in nor select seat/food as the system would not recognize my reservation number (which was correct). Unpleasant start of the trip at the check-in, where one of Eva Air staff rudely advised me about the passport being not in a good shape – I was asked to sign some document (in one of the Asian languages) taking liability for being refused into the country. The manner the issue was handled was very unprofessional. There were some Eva Air staff (not in uniforms) that were granted business class seats – doing this in front of other guests was not very pleasant. Seats comfortable, decent seat-pitch, blankets and pillow; personal entertainment system bit outdated – you can experience better entertainment systems on other airlines. In addition, one of the key buttons on the controller was stuck, which was bit irritating. Excellent food – two hot meals plus several snack and soft drink services (at least 5). Guest care – very good public announcement from the captain; but very poor English from flight attendants; not smiling – just doing their job – non-personal approach to the guest.