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EVA Air Passenger Reviews and EVA Air Customer Trip Reports



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EVA Air Customer review :  28 October 2011 by S Gavigan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return in Premium Laurel. Checked in at LHR with American Airlines staff, and made use of the AA lounge - food selection poor however plenty of free drink and comfortable enough. The flight was good, seat comfortable and spacious and managed to sleep in the angled flat position. The food was good and I had pre ordered using their website. Cabin crew friendly, aircraft and toilet clean. Fast track pass issued before landing for BKK. On return leg used EVA lounge at BKK, small lounge with basic food selection but comfortable. Return was a daytime flight, I stayed awake and they were more than happy to bring drinks when called. Movie selection was good.



EVA Air Customer review :  24 October 2011 by O Thompson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. For what you pay, it is excellent. Great leg room, good IFE, clean modern aircraft. Only gripes would be less than attentive cabin crew and they insist on having the shutters closed on a 12 hour day flight.



EVA Air Customer review :  24 October 2011 by Bob Carver    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The 4th time we have flown LHR-BKK with EVA, and this time we upgraded to premium laurel. LHR American Airlines lounge okay. Cabin staff great and spoke good English. Food and drinks of good quality. You really are spoilt compared to our good experiences in Elite. They even call you by your name. Much has been made of the angled flat bed seating, but slept for 5 hours outbound. An idea is not to put the seat flat but use all the electric adjustments to get comfy. I believe the EVA product is outstanding value for money. Priority immigration and security documents are issued to premium laurel passengers. Even bags are priority. Check in at BKK for return was excellent and the EVA lounge at the airport was good - small but with excellent refreshments and staff. You can order your meals online before you go - had congee on both sectors, great stuff.



EVA AIR customer review :  29 September 2011 by J Samuells (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BKK return. Excellent on-time service both ways with attentive cabin crew. Food could have been better but plenty of soft drinks offered. Beer was available - you only had to ask. Seating was comfortable and inflight entertainment could not have been better.


EVA AIR customer review :  27 September 2011 by B Stokes (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium Economy

LHR-BKK return. Although EVA AIR Premium do give you lots more legroom the rest of the flights were poor. This airline does not appear to want to give you any alcoholic drinks. All they do is offer you water and juice. The cabin crew are ok but nothing special. The food was awful and worse still plastic cutlery, kid size. On flight BKK-LHR (a day flight) the afternoon meal was a breakfast. Flight crew welcomed us onboard when on the final approach on both flights. You do get a better seat but that is all.


EVA AIR customer review :  16 September 2011 by O Hayman (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Fantastic non-stop flight to BKK from LHR. Third time I have used EVA and have never had a bad experience. The film selection was good and the other entertainment such as music and games were good too. Seats in Economy were comfy and I will definitely be flying them again.


EVA AIR customer review :  11 September 2011 by P Heath (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BNE-LHR return Premium Laurel Class. We chose EVA on the basis of ticket pricing and were not disappointed. Whilst we found the website less than helpful we did find dealing through a travel agent was the way to go. You must accept that the trip will take a little longer, however the planes are modern and the seating arrangement the same as the more expensive airlines. In Premium Laurel Class the seats whilst a little hard are good and leg room ample. We found that by placing a pillow at the small of the back we got good a good sleeping position which allowed 10 hrs of good rest over each of the forward and return trips. Food was very good and drinks readily available. The best part is the attention that is afforded by the cabin staff who are most attentive and contributed to a very comfortable experience.


EVA AIR customer review :  2 September 2011 by Ben Smith (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BKK return. Plane was brand new 777-300ER, on-time both ways. Cabin crew great , tasty food. Good value for money considering the service we received.


EVA AIR customer review :  31 August 2011 by E Chiang (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

New York to Taipei, seat 7A. I found everything overall was great, cabin crew were nice and paid attention to my every need. Entertainment options are varied, with TV Shows, movies, games and music. Food was great. Though many people have problems with the seat when trying to sleep, I found that sleeping in the Relaxed position offered by the automated seat controls is just as good as the Sleeping option offered. My one big problem was the headsets, for some reason so matter what I do after using them for a few movies my ears start to hurt.


EVA AIR customer review :  31 August 2011 by D Suryadi (Indonesia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Fight attendants helpful and friendly, good seat and food, unfortunately I found this flight had poor entertainment options. Magazines were not in English. Movies shown on large monitors overhead with few music stations.


EVA AIR customer review :  24 August 2011 by Tim Page (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BKK B777-300ER 3x3x3 seat format. Row 62 H,J,K seats. All H seats limited under seat and legroom due to inflight entertainment kit. Flew to Bangkok return, good value for a direct flight to Bangkok. Economy seats comfortable and good width with adequate recline. Inflight English entertainment with lots of choice. Food excellent and drinks frequent. Flight staff attentive. Only things of minor irritation was an inability to control air flow and they insisted on lowering window blinds even though it was a day return trip to London.


EVA AIR customer review :  20 August 2011 by S Pepper (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LAX-Indonesia return. Trapped in an uncomfortable, poorly equipped, smelly plane for 18 hr journey each way. Flight attendants were inattentive and rude, food was inedible, seats were uncomfortable and media selections were extremely poor. I've now learnt that schedule and price alone should not have been the driving factors in my decision to try EVA.


EVA AIR customer review :  15 August 2011 by H Thompson (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium Economy

LHR-BKK return. Easy check-in, no problem with seating and had the seats requested. Staff very attentive onboard - they brought drinks round every 30mins. Food was good with a variety of drinks offered, including alcohol. On BKK-LHR two full meals served. Inflight entertainment covered a range of options, while not as comprehensive as, Emirates ICE system, there was a good choice of viewing.


EVA AIR customer review :  12 August 2011 by Ofelia T Cabasal (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I bought 2 adult tickets from Manila to San Francisco. Employees helped me by looking for the cheapest fare, they were professional yet friendly. Ground crew were very good. At Taiwan airport, I was surprised to see all the improvements they've made.


EVA AIR customer review :  5 August 2011 by M Russell (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Check in and Fast Track were both very efficient, as were the cabin crews on both legs. Minor gripes are the 'Complimentary Toiletries' whose content appeared designed for young children rather than Business Class passengers, and a very mediocre lounge at Bangkok. Main Meal on the return leg was rather bland, but for the overall price paid was more than acceptable.


EVA AIR customer review :  5 August 2011 by Ian Suttie (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-BKK-LHR. Service good in Premium Laurel class but unfortunately the seats are only reclining and not lie-flat. I found them less than comfortable and sleep did not come easy. Food was good but butter quite frozen rather than refrigerated. Check-in at LHR, fast and efficient. Check-in, via fast track at BKK was even quicker. Lounges on both sites were clean and comfortable.


EVA AIR customer review :  2 August 2011 by P Nunn (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium Economy

EVA economy LRH-BKK-LHR (B777-300). Reserved my seats online as I like to fly aisle seats, called 3 days before to confirm it was all ok. On check-in no problem but as about to enter security was paged back to check in, when I arrived I was told there was a problem and I would have to move seats. I told them I was not happy, and they decided to upgrade me to Premium Economy, but a window seat. I was not that impressed by what you get extra, and did not find the seats comfy at all. Cabin crew on way out very poor. On return got the seat I had booked, and cabin crew were a lot better. AVOD could be better with more recent movies to select from. Plane full both ways, booked this as wanted to fly direct this time, maybe I will go back to connection flights in the future.




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