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EVA Air customer travel guide
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EVA AIR customer review :  2 June 2011 by S Vosburgh (USA)

EWR-Beijing via Taipei, Shanghai Hongqiao to Taipei Shongsheng and Taipei Tayouan to EWR business class. Generally a very nice trip with attentive service, good food and on excellent on board entertainment. The new lounge in Taoyuan airport Terminal 2 with nice shower and food service. The transit in Taipei to Beijing is very smooth. The flight attendants polite and attentive, on-demand meals were nice. The weakest link is the angled flat bed. Not comfy for a tall person - it's definitely not the same as real flat beds that most airlines now have. Cabin clean and modern. Probably use again if they can introduce new flat bed.

EVA AIR customer review :  2 June 2011 by M Howlett (Spain)

London Heathrow to Bangkok return. Check in staff at both ends very good. Eva Air in economy class do not cater for the tall customer - seats very uncomfortable. Staff onboard were good, but never smiled. On the way out we weren't even offered a glass of water - on the way back it was better. The food was very poor, but I didn't pay much for the seat. I guess they don't give that little bit extra.

EVA AIR customer review :  31 May 2011 by K Cullimore (UK)

On return from Bangkok May 27th, my wife unfortunately had an accident whilst on holiday and was unable to walk unaided and was in a wheelchair, however she was upgraded to business class by our insurance company as she had to have her leg in an elevated position. When we checked in at Eva Air desk the attendant told us that neither of us was upgraded through her broken English. This took a while to explain and eventually I had to telephone our insurers whilst at the check in desk to gain confirmation again for them to find our booking. They gave my wife a ticket to use in the business class lounge, as only she had the upgrade, but I was not allowed to accompany her even though she could not walk or look after herself, so I gave the manager on duty the ticket back as they would not allow me to pay for an upgrade or wheel her into the lounge. I asked if the plane was a full flight to which she replied no. When we boarded I again asked if I could upgrade irrespective of the price and flatly told no. At one point during the flight I walked from the rear of the plane to the front into business class, completely unchallenged, but when I sat next to my wife in one of the many empty seats in business class I was told to return to my seat in economy class as I was upsetting the rest of the passengers. I offered to pay any price for one of the empty seats in business class and especially the two that were next to my wife. I was flatly refused and ended the entire flight separated from my wife for the 11 hours. The captain made his announcement to welcome all of us on board, 9 hours into the flight. This is the first and last time I will ever fly Eva Air as I would rather pay extra to fly with any other airline as their customer service is non existent in addition to the extremely poor command of English. Equally this practice does not make commercial sense as the amount of empty seats on this flight could have been used for passengers to upgrade if they wished and therefore earning the airline extra revenue.

EVA AIR customer review :  22 May 2011 by Kevin Barrance (UK)

Excellent service all round. Spotless planes, excellent service, smiling crew could not do enough to assist. Entertainment options were adequate and food was good.

EVA AIR customer review :  20 May 2011 by I McDonnell (UK)

Heathrow to Brisbane return a delight. My wife and I were treated very well on all flights. The food was excellent and nothing too much trouble. Our enforced stopover at the Monarch in Taipei was also a delight. Just one quibble perhaps it would be possible to improve the announcements from the pilot as these were practically impossible to understand due to poor English.

EVA AIR customer review :  16 May 2011 by James Kerr (UK)

London to Bangkok. Both flights on time, good service, lovely staff, good entertainment, lots of food and better quality than expected. Legroom/comfort good for economy. Excellent value for money. A much more pleasant 11 hour flight than we were anticipating!

EVA AIR customer review :  27 April 2011 by Francis Price (UK)

London to Bangkok with three young children. Good inflight entertainment very advantageous especially with children. Seat legroom respectable for economy class, and EVA are good value for money. The plane was full but service and cabin crew were very good and a thoroughly enjoyable flight. Additional snacks and soft drinks available whenever we wanted them.

EVA AIR customer review :  26 April 2011 by J DeMund (USA)

I have travelled EVA many times, usually Premium Economy, occasionally in Business, and in general seats are comfy, food is decent and staff is very pleasant. My complaint is about the website, which is one of the worst I have ever encountered, and far and away the worst airline website I have ever used. Maybe the Chinese language site works better? The English site is horrible. It took me hours to figure out and book flights. Then I couldn't select seats, so I called the 800 number, and was told that aisle seats were requested for me. Today, 3 days before flight, I got an e-mail inviting me to select seats on the website. Trying to log in using confirmation # and name (exactly as on ticket) and they couldn't find my name. Logging in with frequent flyer number and password and the system is down, please try later. Please EVA, upgrade the website!

EVA AIR customer review :  19 April 2011 by C Johnson (UK)

London to Bangkok return. Quality of food improved from last year. Excellent meals in both directions and a very good selection of wines and champagne. Good selection of films. I don't mind the angled seats.

EVA AIR customer review :  13 April 2011 by Streb Lovell (Taiwan)

TPE-HKG in economy, then Macao-TPE with upgrade to business. Only one option for lunch on the TPE-HKG route - an awful fish dish, truly inedible. I don't eat fish and the flight attendant found a tasty Hindu meal for me to eat. The lesson is to not count on them for food in economy and order a Hindu meal. Flight from Macao to TPE fine. Macao business class lounge seems stuck in the 80s, but that isn't EVA's fault. You can fly into Hong Kong and out of Macao on EVA, or vice versa, which is very convenient. I believe EVA is the only airline where this is possible.

EVA AIR customer review :  27 March 2011 by Philip Rubenstein (Canada)

YYZ-TPE-BKK Premium Laurel. I used to be a regular on EVA, but the service started deteriorating over the past two years and I switched to Star Alliance carriers. As well, EVA has lost its cost advantage. The seats in Premium Laurel are probably the worst available. All of the negative comments posted are valid. There really is no reason for such an uncomfortable seat. Air Canada uses the same aircraft for its long haul flights and is able to offer full flat beds and maintain the same passenger capacity. EVA caters to Chinese clientele so its menus are typically slanted to Taiwan preferences. That being said, the western food options have deteriorated in the past two years with blandness, high fat content and overcooking being signatures of EVA's caterers. The cabin crew are decent and planes are clean. A major disappointment is the YYZ lounge. Yes it is close to the gate, but it is basically a separate holding area with limited food and beverage options. It's worse than the local domestic Air Canada Star Alliance lounge. EVA does not have a customer service email for inquiries and the only way to access customer service is to call a ticketing office. The Toronto office was unhelpful. There is no ticket office open on the weekends and after 6pm. The other big issue with EVA is that of language skills. I do not speak Mandarin and most of EVA's ticket agents, cabin crew and desk agents have very limited English skills. I still am fond of EVA, but when an airline starts cutting corners, my loyalty reduces. EVA is no longer special and it offers business class service that is at the same level as North American carriers, not its Asian competitors.

EVA AIR customer review :  22 March 2011 by Michael Jensen (Portugal)

Amsterdam to Bangkok and back on B777-300 : out on a night flight and return on day flight. Even though the seats do not recline to a flat position for sleeping, we got a good sleep. You get a large pillow plus duvet. Food and drinks fantastic. Wide choice of menu made even larger, if you pre order on line before your flight. On board service is very good with good attention to your personal needs. In flight entertainment with a good choice of movies and music, and high quality head sets.

EVA AIR customer review :  18 March 2011 by Sergio Zappulo (UK)

LHR-BKK return, a lot cheaper than other non-stop flights. Flights on time, new aircraft and reasonably comfortable trip. Service efficient, if lacking slightly in a human touch, however staff courteous and helpful. Food was a bit bland, but I don't expect much more from air travel. The real negative is their strange ticket amendment policy - you cannot change the outbound date, but you can change the inbound date but only after you've flown the outbound! Not sure why this is so, given that they charge to change dates (which I expect from a cheap ticket) and EVA didn't seem to know either when I called them. Anyway in short it was a comfortable flight and good value for money.

EVA AIR customer review :  14 March 2011 by Richard Payne (UK)

Business class LHR-BKK. Great value, very good flight times. Food very good.

EVA AIR customer review :  9 March 2011 by Darren Sant (Australia)

Brisbane-Taipei-Paris, Premium Laurel Class. Both flights great however more room on 777 then A330. Seat is not flat in sleep mode which was a bit of a pain however still managed some sleep. Food great on both flights. Cabin crew very friendly and came down aisle on both legs offering drinks and snacks. AVOD had sufficient choice to keep me occupied on both legs and the new lounge in Taipei is excellent and much better then Qantas lounge in Brisbane which EVA use.

EVA AIR customer review :  6 March 2011 by Tim Scott (UK)

LHR-BKK return Economy. Flights on time, smooth check in and departures on both legs. Staff friendly and nice enough. Got a pretty decent last minute deal with EVA. What lets them down really is the food and beverage. Seating is more comfortable in a 3x3x3 economy configuration in fairly new 777-300. Leg room not bad but glad I am not over 6 foot. IFE not bad, enough choices, though interface is slow and crashes regularly. Food very bland, disappointing with options running out on both legs. Little in the way of snacks and beverages. In fact pouring generic, cheap soft drinks into cups and serving them as popular/common brands I felt was very cheeky. Overall, good service if somewhat indifferent.

EVA AIR customer review :  6 March 2011 by F Wong (Hong Kong)

HKG-TPE-HKG premium laurel class. The service and food quality good, ambience of cabin is fine, neat toilets, fairly good AVOD with touch screen. Seat pitch wide, and fairly comfortable, although it is not properly flat - angled lie-flat does make one feel like sliding down. Staff English ability has some room for improvement, but they make an effort to pamper their Biz class passengers. Airport check-in is efficient and courteous. From HKG it uses Virgin Atlantic lounge which is great. In Taipei, the EVA air lounge in terminal 2 is very roomy, fantastic food selections. Priority luggage handling and delivery was very efficient and prompt.

EVA AIR customer review :  4 March 2011 by Ralph Goldsen (USA)

I've been flying EVA for 8 years. I have been a gold card member for most of that time. The weak link in EVA is its customer service. When I have to deal with a live person, and am lucky enough to get through by telephone, they rarely speak English comfortably and they have the Taiwanese attitude about customers - if you don't like their policies or decisions, too bad for you. I think this is getting worse. heir upgrade policies are not written in standard English and when ambiguous, they are construed against the customer. My wife and I will be trying new carriers if we are able to use our many accumulated miles and clear the balance sheet with EVA.

EVA AIR customer review :  28 February 2011 by S Dambrauskas (UK)

The seats were pretty comfortable, decent amount of leg room. Excellent inflight entertainment with a good library of movies and TV programmes. Staff were very attentive, friendly and willing to fetch many glasses of water for my pregnant wife throughout the flight. The reason I can't give EVA 10/10 is the rather low standard of main meal food. It was edible and there was quite a lot of it, but it was soggy, sweaty and rather tasteless. On the plus side, staff regularly brought out soft drinks, snacks and fruit. Overall, I would highly recommend EVA to anyone flying out to Thailand as a friendly, comfortable and, best of all cheap airline.