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EVA Air Passenger Reviews and EVA Air Customer Trip Reports



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EVA Air Customer review :  11 April 2012 by Ron Kuhlmann    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very pleasant flight from TPE-SFO. Crew was very friendly though during the dinner service they seemed a bit disorganized. There was no cart service and each passenger was given courses as needed, there were some odd gaps but the food was good and the breakfast excellent. Primarily read so did not use the IFE too much but the selection was good and the seat ok for sleeping.



EVA Air Customer review :  3 April 2012 by M McGrath    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. 777-300 ER Premium Laurel (Business class). Shared American Airlines lounge at Terminal 3 quite basic compared to BA. No queue at check-in and we boarded first. Seat is comfortable and quite wide (2-2-2 configuration). No champagne offered before takeoff. Meal service (we pre-ordered off website) was more on a par with BA. Wine was ok. Movie selection was up to date and plentiful. Breakfast served before BKK was delicious. A lot of the FAs had some difficulty with English. They provide an extra large pillow and a comfortable duvet which helped the sleeping. Excellent value for money and I would definitely use again.



EVA Air Customer review :  28 March 2012 by R Simpson    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver to Taipei on 747-400 in economy class. Seats were terrible, narrow and very hard. An upgrade to elite economy is a must on this plane. Taipei to HCMC on a 777 - much better seats. On the 12+ hr. flight the entertainment could be better as it seems all planes have the same selection. All flights on time. Probably time to get rid of 747's.



EVA Air Customer review :  21 March 2012 by J Cullen    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seated in premium economy. Seats have plenty of leg room. Usual blanket and pillow provided, with a few extras. Was really annoyed with the headphones - although they were adjustable they do not fit comfortably. Service was ok but certainly not exceptional - they missed me out twice on the drinks run and smiles were limited. We found the food very poor (equivalent to short haul quality). Taking your own sandwiches is a better option!



EVA Air Customer review :  21 March 2012 by T Dawson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-LHR. Very comfortable seat, food very good and well-conceived menu: choice of Chinese and western mains. Crew very pleasant, unobtrusive and efficient. Particularly appreciated that they were available at all times and kept the toilets spotlessly clean. We both slept 6 hours on the outbound night flight, so no complaints from us regarding the angle seats.



EVA Air Customer review :  19 March 2012 by D Craig    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok return in Elite class. Pretty good value for money, fast track boarding, seats reasonably comfortable although manual controls were a little annoying. A foot rest would have made a lot of difference. Good choice of films, food unremarkable. Plane on time both ways. Asked for a beer 8 hours into flight and received icy smile and the stewardess never came back, asked another stewardess 30 mins later and was told beer had run out and was not offered anything else. Would fly again but for schedule and cost rather than inflight experience.



EVA Air Customer review :  8 March 2012 by Ian Roberts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-LHR. Really good value for money! Flight out delayed but arrived on time. Inflight was faultless - the snack bar very handy though the friendly crew on hand. Food fine - all on china but oddly plastic knives. IFE worked well with a wide choice. Previous comment re the non lie flat-I find the 'relax' setting better and prefer the extra space it allows. Fast track at both airports almost worth the ticket price alone. With a product like this BA should take note as not much more than their traveller plus and well worth the extra.



EVA Air Customer review :  29 February 2012 by B Hearn    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return. Check-in fast and efficient both ways. Bangkok airport was clean, fast and effective. I found seats had plenty of legroom in economy but you are advised to check online that you are not sitting in a seat with the inflight entertainment boxes underneath. Staff were reasonable but elusive at times. The food was above average and good for airline standard. My only complaints are freezing cold cabin on the Boeing 747-300-ER and poor inflight entertainment system, which was the same on both routes and had limited choices.



EVA Air Customer review :  27 February 2012 by M Painter    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Los Angeles to Taipei. I was impressed with the service and leg room. The flight attendance made rounds frequently to offer water and juice, and sometimes snacks. There was plenty of leg room, very comfortable for me at 5' 9". I chose EVA because it was the best rate at the time.



EVA Air Customer review :  21 February 2012 by K Peng    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-TPE on A332. Flight was punctual. The crew friendly and run regular water runs between two meals. The meals were delicious and the Asian options taste authentically Taiwanese. PTV was not touch screen and the remote was a bit difficult to use. The selection for movies and TV shows was somehow petty. Overall, it was a good flight and I would fly with EVA again.



EVA Air Customer review :  20 February 2012 by Duncan Whiting    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return. Outbound sat in 43C which had a large IFE box located on the floor under the seat in front, dramatically reducing legroom. IFE offerings were limited and unimaginative. EVA no longer do the pre-dinner drinks run, it's wine or beer with your meal and that's it.



EVA Air Customer review :  17 February 2012 by G Stefansson    (Iceland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Bangkok return. Check-in London and Bangkok welcoming, flights on time and service onboard excellent, except on the return leg it was cold in the cabin. We complained a number of times and staff said they had troubles controlling the temperature. Would fly with them again, if they still offer reasonable price.



EVA Air Customer review :  10 February 2012 by J Tydeman    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Bangkok en route to Siem Reap from London. In the main we thought this was a good flight with helpful crew and fairly good food. The IFE was not very good at all and needs updating to compete with the best airlines. The boarding at Heathrow was a bit chaotic though but check-in was quick and efficient.





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