EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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10/10

“A wonderful experience”

(Thailand)

Not Verified | A wonderful experience. Eva Air is remarkable with their hospitality, cleanliness and fresh food. They are the best airlines I have ever flown in and as someone who travels often and uses several airlines, this is still an understatement: Eva Air has the kindest and very caring airline staff, their seats are always extremely clean and the air inside the aircraft is very refreshing. Their food is very yummy and fresh too and I normally have trouble eating food from an airplane. They maintain this beyond the aircraft as well, because even in the airport, those wearing the EVA Air uniform are very kind and helpful. Thank you and my bestest wishes.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVienna to Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“an exceptional high level of service”

(Canada)

Not Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to San Fransisco via Taipei
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“fantastic to travel with them”

(Canada)

Not Verified | Excellent service in everything, clean, comfortable chairs, good food, punctual is very important, very friendly and helpful both on the ground and in the air. It was fantastic to travel with them, then we took them from Taiwan to Thailand, and back to Canada in the same way. Maybe I would add more movies in Spanish. Without a doubt we will use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Subarnabhumi
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“a negative atmosphere”

(Netherlands)

Trip Verified | During boarding i noticed a negative atmosphere. During dinner everything was cleared away without asking, we noticed that the staff on board were rushing the whole time. Seat malfunction, screen did not work as it should, asking for a new seat they told me its not possible. The food was ok, inflight entertainment is very limited. Ground staff were ok, very efficient boarding in Bangkok.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Amsterdam
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"breakfast was served at 1800"

(Australia)

Not Verified | EVA Air posts no ambition to serve customers even in Business, it's becoming like Cathay Pacific's service which is very structured however lack personal touch. Flight departed 0910am, the main was served early in the morning, however breakfast was served at 1800 (local time) which was extremely weird.
AircraftBoeing 787-10
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTaipei to Brisbane
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"The staff were attentive"

(United States)

Trip Verified | The food was excellent. The flight left on time. The toilets were clean. The staff were attentive. The seat was very small and legroom was tight. The entertainment system was poor.
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"on par with other 5-Star Airlines"

(Japan)

Trip Verified | I bought 4 EVA roundtrip economy class tickets between NRT and LAX via TPE, this was the first time I seated myself on an EVA’s economy class seat. All in all, I consider their in-flight services on par with those of other 5-Star Airlines. Recommended. On our return flight, however, an unexpected matter occurred at the time of check-in at LAX. Prior to leaving for LAX, as all family members have an ANA frequent flyer program account, I set each flight to be credited there. As my wife and I have Star Alliance Gold status given by United Airlines, through the priority lane, we checked in 4 pieces of our luggage, showing a representative our Star Alliance Gold status on the cellular phone screen. However, she didn’t intend to attach a priority tag to each piece. “Please remember we have Star Alliance Gold status,” I retorted. She said to me, “You are not qualified for the priority tags being attached to your luggage, because your flight miles are credited to ANA.” I answered flatly, “Accrual is accrual. Privilege is privilege. OK? Accrual is one thing. Privilege is another.” She didn’t seem to understand how each Star Alliance member’s frequent flyer program worked. Finally, another female representative replaced her and had the priority tug attached to each piece. But she changed our accounts to be credited, from ANA to UA without our consent. It was not until we passed the immigration that I was aware of it.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Taipei
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"It was a great flight"

(United Kingdom)

Trip Verified | It is my perhaps 12th time flying with EVA business but it was the first long haul on Boeing 787 instead of the usual Boeing 777. It was a great flight. Boeing 787 cabin feels more private and modern, and the entertainment system is a big upgrade from the B777. EVA is still probably one of the best business class out there but the standard has slipped during the past few years. The food is served in a ceromonic way but the food quality has declined. Salad came with too much vinegar, and the main course was bland (the FA mistakenly gave my pre-ordered main course to another passenger). It was also quite rush, not the usual elegant EVA style. I have noticed that they are no longer serving VC vintage champagne - although the new replacement is still better than other airlines' business class champagne. A lot of small touches are missing which is a shame. The other shortfall is wifi - you have to apply before your flight to get 50 MB free data allowance. Service overall is efficient and friendly enough, but lack in warmth and enthusiastic. The lounge in Taipei. It is very dated, no natural light, and the food/drink selection is very poor. No sparkling wine/champagne, food quality has declined and they have also stopped serving cold pressed juice. The shower room was dated and wasn't cleaned properly. It's a place that I don't want to stay for more than 20 minutes.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVienna to Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they wouldn’t upgrade one of us"

(United States)

Trip Verified | On my flight to Cebu I was covered in bug bites by the end of my flight. On my return flight we were the first ones to check in and the the attendant put my husbands name in twice and erased mine. So we had to wait for 2 1/2 with a child stuck in the check in area. Then they finally fixed it without help we were separated on the flight home and they wouldn’t upgrade one of us.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTaipei to San Francisco
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"service from start to finish was 5 Star"

(Thailand)

Trip Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to San Francisco via Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes