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EVA Air Passenger Reviews and EVA Air Customer Trip Reports



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EVA Air Customer review :  25 January 2013 by D Ford    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Bangkok return. Departed early December, returned mid January. Flight both ways departed early and arrived early. Cabin crew spoke excellent English and interacted well with pax. Champagne and a good selection of drinks served throughout the flight. Food well presented and an ample portion. Self serve Snacks and drinks available at bar at back of cabin during flight. Only drawback is that the seats are not true lie flat but the duvets and pillows supplied make it easy to get comfortable if you want to sleep. IFE appeared to be popular although I did not use it as I had movies on my iPad. Overall the same standard of comfort and service that I have come to expect from EVA Air. Baggage handling at both destinations very quick and Fast Track voucher give for immigration at both Bangkok and London.



EVA Air Customer review :  11 January 2013 by Joe Merieux    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok. Late departing by over an hour - used the excuse of the late inward flight which was only late by 32 minutes. Explanation didn't cover the extra delay and why they schedule a departure with no room to recover any delay. Food OK - but the real disappointment is alcohol and tea and coffee - all are given out in tiny amounts. I was given about 1 inch of wine in a glass. I asked for another drink and was directly to another flight attendant - and my request was lost. Same for tea and coffee- treated like gold. I found this frustrating. In flight entertainment up to the standards of BA. Plane clean, lavatories were cleaned mid- flight. Staff smile a lot.



EVA Air Customer review :  9 January 2013 by R Peter    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from AMS to BKK return in economy plus. This class is worth the extra money. The seats have enough space in front for my legs. A good choice of recent media entertainment. The food was tasty, the crew very nice. During the 'night' they kept bringing water and juices every 20 minutes. The only negative point is that there was a delay when everyone was already on board and that meant that you had to wait extra long to get your meal. Next month I fly again with EVA to BKK.



EVA Air Customer review :  7 January 2013 by D Marsh    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to BKK 13th December - check in very busy, would advise to check in online beforehand if possible. Flight attendants pleasant but nothing over and above this. Food average and not enough drink runs for 11 hour flight, wine available with meals but only with short measures and had to ask for a top up in a glass larger than a shot glass. Good selection of films and good seat pitch.



EVA Air Customer review :  2 January 2013 by Dennis Glover    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Previously flew with EVA 1998, London-Bangkok, again this time flew London-Bangkok and what tremendous improvements they have made. The cabin crew on both the outbound and return flights were excellent and carried out their duties in a very efficient polite manner. Very pleased.



EVA Air Customer review :  20 December 2012 by Luz Alano    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Impressed with its organized check in and inflight services. In Vancouver, while waiting for our flight, all passengers regardless of which class flight we were booked, were all given access to free coffee, tea and hot chocolate. In Taipei on my way to Manila, I was impressed with the way the signs were placed. There's no confusion and passengers need no even ask where to go for their connecting flights. I flew premium economy from YVR to Taipei and I had a good service of meals, leg room and any basic thing I needed. Economy flight from Taipei to Manila was equally good with ample leg room. I would recommend.



EVA Air Customer review :  18 December 2012 by Anderson Yu    (Venezuela)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CCS to TPE. CCS-MIA-SFO with American Airlines. SFO-TPE with EVA Air. It was 1am, we were very tired. Before boarding EVA for TPE, when we arrived SFO the computer system showed we had no Vegetarian food booked, however, ground staff made it possible and we got our special meal service on board. Onboard flight attendants were friendly.



EVA Air Customer review :  12 December 2012 by G Dalgleish    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HAK-TPE-LAX in business class on EVA. Overall very impressed with service, new lie flat seats on B777 were excellent. Would highly recommend this option as a very good business class product, from service to seating comfort.



EVA Air Customer review :  2 December 2012 by J Johns    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-PEK. New aircraft, good in-flight entertainment. Was also upgraded to premium economy so that myself and my wife could sit together (was late choosing seats online, and the flight was full, so no two seats available next to each other) which was great as we were traveling with our infant. Staff were good. The flight was hassle-free, and cabin service was efficient. Flying with Eva Air was an unexpected pleasure.



EVA Air Customer review :  23 November 2012 by G C Nock    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return. The seats are reasonable to sit in but it's a struggle to sleep due to the sloping angle. Pre booked meals on both flights both were of a good standard as was the wine served. I have issues on the return leg as they wish to get settled on Thai time hence you have to ask for an alcoholic drink and are served with a grudge, they then serve you a breakfast approx 1.5 hrs prior to landing at LHR at 7 pm - I am sure most customers would prefer a dinner type offering and a drink service. Still good value but I am trying Thai on my next trip.



EVA Air Customer review :  6 November 2012 by R Frankel    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Elite Economy is worth the extra money. There is a separate check in line at the airport. Boarding is after first class passengers. Seat pitch is 40 inches. Flights from SFO to Taipei serve two meals. Notwithstanding the first meal service is just after takeoff (approximately 1.30 am), the next meal service is approximately 8-9 hours later. The aircraft is a newer airplane, very quiet and spacious.



EVA Air Customer review :  3 November 2012 by Peter Lee    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-TPE. The check-in line was really long, but after getting through the lines, the process was pretty fast. The food on the plane was average. For economy class, it was a little pricey. Very little in-flight entertainment. I would have definitely preferred some more leg space, but otherwise the seat was fine. The crew was very nice and helpful, and most of them were smiling. Other than the fact that there is little in- flight entertainment, EVA Air is a great selection.



EVA Air Customer review :  1 November 2012 by Gareth Allen    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent flight from Heathrow to Bangkok, economy class. Very roomy seat, nice new planes, excellent entertainment system and half decent food. Last time I flew EVA was 10 years ago, this is a much better experience now than it was then. Will fly them again.



EVA Air Customer review :  12 October 2012 by V Kasm    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seats were more comfortable than other pricier airlines for economy. Food was okay, but again better than others. Staff kept passing by our row when they came with the drink cart & it was difficult to get them to come back (but may have been a language barrier). Had to help ourselves to slippers & blankets on the flight back since staff did not pass them out but not a big deal. Inflight entertainment not as good as other airlines - wasn't much selection. They lost one of our luggage in Toronto before we even got on the flight & it took them more than 3 weeks to find it & send it to our destination (by this time we had come back). They can't send it back to us & offered us $80. Not impressed at all with their customer service in this regard.



EVA Air Customer review :  10 October 2012 by Gael Dufoyet    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-TPE. Check in a breeze, used Air France lounge in T1 - no decent Asian carrier should subject their passengers to such a low standard. Seat was the slanted kind of hard business class seats that get very uncomfortable after 4 hours. Could hardly get any sleep and there is nowhere to put things nor any privacy from your neighbor. The amenities were great. All their toilets are big and good for changing. The food is generous portion and tasted good. The cabin crew took the time to introduce the special Taiwanese delicacies to foreign passengers. The flight however, is extremely long - a gruesome 13 hours. Would only recommend for service but would be a good product when they upgrade business class seats.



 


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