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EVA Air Passenger Reviews and EVA Air Customer Trip Reports
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EVA Air Customer review : 15 April 2012 by R Oussalah (Taiwan) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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B777 Business Class CDG-TPE-CDG. Check-in a little messy with only 1 counter for Laurel Premium Class at
Paris airport. Boarding smooth. Flight attendants very pleasant throughout. The seats although can't recline
flat are very comfortable. 2-2-2 configuration, so very different from European airlines with 2-3-2 in business.
Food was ok, nothing special. IFE is decent and in line with industry standards.
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EVA Air Customer review : 15 April 2012 by Steve Dennis (UK) |
| Rating : 6/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK-LHR. Have flown most carriers on this route, and EVA is overall pretty good. IFE system (in premium
economy anyway) has now had a very significant upgrade and is much better, Overall the 2 flights were good
value for money, but unlike the "old days" when the airline was young, there was nothing outstanding to
praise. I will fly again if the ticket prices stay reasonable.
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EVA Air Customer review : 12 April 2012 by J Matthews (Ireland) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG-TPE return economy. Excellent flight on both legs. Very generous legroom, clean aircraft and modern
facilities including personalised inflight entertainment. Efficient service with meals provided. Food was bland
but that is the only criticism.
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EVA Air Customer review : 12 April 2012 by C Green (UK) |
| Rating : 4/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My wife and I have travelled on most of the long haul carriers when we fly to the Far East. We booked
Premium Economy, I have got to say we were very disappointed with the little things that we have grown
accustomed to when flying long haul. Passengers were not given a hot/cold towel when settling down, there
was no Menu and the choice had to be made when the trolley arrived. There was not an offer of a drink
throughout the flight, except with the meal and that was only wine. We will be looking at another airline next
year.
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EVA Air Customer review : 11 April 2012 by Ron Kuhlmann (USA) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Very pleasant flight from TPE-SFO. Crew was very friendly though during the dinner service they seemed a bit
disorganized. There was no cart service and each passenger was given courses as needed, there were some
odd gaps but the food was good and the breakfast excellent. Primarily read so did not use the IFE too much
but the selection was good and the seat ok for sleeping.
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EVA Air Customer review : 3 April 2012 by M McGrath (UK) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK. 777-300 ER Premium Laurel (Business class). Shared American Airlines lounge at Terminal 3 quite
basic compared to BA. No queue at check-in and we boarded first. Seat is comfortable and quite wide (2-2-2
configuration). No champagne offered before takeoff. Meal service (we pre-ordered off website) was more on
a par with BA. Wine was ok. Movie selection was up to date and plentiful. Breakfast served before BKK was
delicious. A lot of the FAs had some difficulty with English. They provide an extra large pillow and a
comfortable duvet which helped the sleeping. Excellent value for money and I would definitely use again.
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EVA Air Customer review : 28 March 2012 by R Simpson (Canada) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Vancouver to Taipei on 747-400 in economy class. Seats were terrible, narrow and very hard. An upgrade to
elite economy is a must on this plane. Taipei to HCMC on a 777 - much better seats. On the 12+ hr. flight
the entertainment could be better as it seems all planes have the same selection. All flights on time.
Probably time to get rid of 747's.
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EVA Air Customer review : 21 March 2012 by J Cullen (UK) |
| Rating : 7/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Seated in premium economy. Seats have plenty of leg room. Usual blanket and pillow provided, with a few
extras. Was really annoyed with the headphones - although they were adjustable they do not fit
comfortably. Service was ok but certainly not exceptional - they missed me out twice on the drinks run and
smiles were limited. We found the food very poor (equivalent to short haul quality). Taking your own
sandwiches is a better option!
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EVA Air Customer review : 21 March 2012 by T Dawson (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK-LHR. Very comfortable seat, food very good and well-conceived menu: choice of Chinese and
western mains. Crew very pleasant, unobtrusive and efficient. Particularly appreciated that they were
available at all times and kept the toilets spotlessly clean. We both slept 6 hours on the outbound night
flight, so no complaints from us regarding the angle seats.
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EVA Air Customer review : 19 March 2012 by D Craig (UK) |
| Rating : 6/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London to Bangkok return in Elite class. Pretty good value for money, fast track boarding, seats reasonably
comfortable although manual controls were a little annoying. A foot rest would have made a lot of difference.
Good choice of films, food unremarkable. Plane on time both ways. Asked for a beer 8 hours into flight and
received icy smile and the stewardess never came back, asked another stewardess 30 mins later and was told
beer had run out and was not offered anything else. Would fly again but for schedule and cost rather than
inflight experience.
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EVA Air Customer review : 8 March 2012 by Ian Roberts (UK) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK-LHR. Really good value for money! Flight out delayed but arrived on time. Inflight was faultless - the
snack bar very handy though the friendly crew on hand. Food fine - all on china but oddly plastic knives. IFE
worked well with a wide choice. Previous comment re the non lie flat-I find the 'relax' setting better and
prefer the extra space it allows. Fast track at both airports almost worth the ticket price alone. With a
product like this BA should take note as not much more than their traveller plus and well worth the extra.
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EVA Air Customer review : 29 February 2012 by B Hearn (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK return. Check-in fast and efficient both ways. Bangkok airport was clean, fast and effective. I found
seats had plenty of legroom in economy but you are advised to check online that you are not sitting in a seat
with the inflight entertainment boxes underneath. Staff were reasonable but elusive at times. The food was
above average and good for airline standard. My only complaints are freezing cold cabin on the Boeing
747-300-ER and poor inflight entertainment system, which was the same on both routes and had limited
choices.
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