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EVA AIR customer review :  30 September 2009 by J Tou (Singapore)

SIN-TPE-SIN. The onboard services were efficient, cabin crew friendly and helpful. The food was tasty for outbound from Singapore only. I have tried EVA before and find that they is room for improvement for their food quality for the inbound segment (TPE-SIN).

EVA AIR customer review :  30 September 2009 by E Lee (USA)

SFO-TPE-SFO in B777 Economy class. Service average for an economy class. If you don't want to be awakened by the sounds of babies crying, try not to pick a seat too close to the bassinet locations in the front of economy. Food was edible but not particularly tasty. Minimal drinks given, and every time they fill your cups it is to the halfway line or less. Other downsides are the entertainment boxes located in the aisle seats of the 777 and the line for the bathroom.

EVA AIR customer review :  18 September 2009 by Anthony Tsai (Taiwan)

Taipei to San Francisco on a B777-300ER. The flight was 80% full, so was able to secure two seats to myself. Flight attendants very professional. Two meals served on this flight and presentation and quality of meals are satisfactory - sufficient beverages and water were served during the flight. Seats in this aircraft were more comfortable than the ones installed in B747 (combi) aircraft. Be aware that all aisle seats on B777-300ER have limited seat pitch due to the entertainment box installed under the seat.

EVA AIR customer review :  4 September 2009 by D Russell (Canada)

YVR-TPE-BKK. Check-in busy but smooth, a lot of families with small children. Flight was comfortable, provided with heavy blanket, decent food, frequent refreshments, FA's very polite and attentive. IFE at my seat was jerky and didn't start working properly until an hour or so before landing. Arrive TPE 05:30, not much to do/eat, vendors just opening. TPE airport is boring, not much airside for food however free WIFI available. BKK-TPE check-in line long and ground staff seemed disorganized. Flight on time, smooth and uneventful. TPE airport is shutting down when we land a 21:00, no decent place to eat before long haul back. TPE-YVR inflight service good, IFE working well and flight on time. Assigned window seat, man in centre seat had very long legs, and had problems occupying just his allotted space.

EVA AIR customer review :  1 September 2009 by Jeremy Allerton (UK)

LHR-BKK I am Diamond member with Eva. I have flown them many times in Premium Laurel Class. They block the seat next to me if the plane isn't full as row 6 is the very front row on the plane, and Diamond members are given priority. The service is fantastic, food is good but not as good as it used to be. The drinks service is good and I like the large seats.

EVA AIR customer review :  30 August 2009 by J Taylor (UK)

LHR-BKK-LHR in Elite class. Both flights on the newer 777-300ER. Seats are fairly comfortable, leg room is good. AVOD isn't the best but a fair selection of recent movies and other programmes. Food was good on both flights, regular rounds of juice and water, however if you are after other drinks such as beer or wine you have to call for service. Check in was fairly efficient, although boarding was it's usual chaotic scene. Overall I continue to be impressed by EVA.

EVA AIR customer review :  17 August 2009 by R Pullen (UK)

Heathrow to Bangkok, and very pleased to be given a free upgrade from Elite to Premium Laurel upon arrival at check in. The seats were very comfortable, crew very courteous and helpful and food/refreshments superb. The return journey was in Elite class - plenty of leg room. drinks served continuously, helpful staff. Food on return journey was poor - staff offered extra sandwiches etc to those who didn't want the main meals.

EVA AIR customer review :  12 August 2009 by Streb Lovell (Taiwan)

TPE-DPS in Business. Service very good and food edible. Only complaint was the noisy and rude children (whose parents think the business class cabin is a playground for their kids). One mother took her child to the bathroom, and stood in front of the door, with the door open, while the kid did her business. Meanwhile, the cabin crew prepared everyone's lunch right across from that. Gross.

EVA AIR customer review :  12 August 2009 by R de Villa (US)

LAX-TPE-MNL return in Economy. LAX TPE on a B777, legroom, IFE and flight attendants outstanding. Meals decent. Three hour layover in TPE. TPE-MNL on B744 Combi. Seats in Elite Class section were showing their age, but still comfy. Short flight but they served a very good lunch. MNL-TPE A330 legroom did not seem as good as B777. Issues with controller for IFE. Had an extended layover in TPE for 8 hours due to the typhoon. Spent time at Transit Hotel which was great. TPE-LAX on 744 on upper deck. From the moment we boarded, the upper deck was stuffy and hot. Remained this way through most of the flight. For me, the upper deck seems less spacious despite comments of more leg room up top. All in all, I would recommend EVA for their service, comfort and value for the price. My only hesitation in flying EVA again would be the lengthy transit time in TPE (typhoon not withstanding).

EVA AIR customer review :  3 August 2009 by J Collyer (Australia)

I was pleased to be upgraded to Elite class, as better seats and more space. But it was hard to understand the Chinese English in the terminal and on the flight. Drinks of alcohol were almost none existent (still waiting for my order!). On the final flight home from Taipei different plane but same class - only the seat space had shrunk back to economy size?

EVA AIR customer review :  28 July 2009 by D Starr (UK)

LHR-BKK return economy. Check in efficient and flights on time. Comfortable seating with ample leg room for economy. Water and juice served shortly after take off but then very long wait for meal to be served. Meal served followed by drinks service - a practice I dislike. Only soft drinks, beer and dreadful carton wine was offered. I requested gin and tonic and was politely told they would get if for me after the meal - so not really a drink with your meal. Food going out seemed satisfactory but perhaps I was very hungry. Return journey was very unappetising choice of rice or noodle dish. Not a bad experience but for economy class would prefer other carriers I have used to Bangkok.

EVA AIR customer review :  20 July 2009 by A Mcauley (UK)

LHR-BKK return premium economy. Check in fast and efficient in LHR. Good flight, good choices on AVOD. The food was average LHR-BKK, cabin staff excellent going round offering drinks etc through the flight - you could go to the galley to get more. BKK-LHR plane delayed over 2 hours due a typhoon hitting Taiwan. We were updated on the delay and given timely information when the plane would be leaving. Given a voucher for lunch to compensate for delay. Flight back to LHR very good, food good and staff attentive and helpful. Legroom and space was pretty good. For a couple of hundred pounds extra I think the upgrade is good value for money. I would commend the staff on the return leg on how they dealt with a passenger who obviously had too much to drink (probably due to the delay) and wanted more alcohol. They dealt with it in a very professional and competent manner.

EVA AIR customer review :  5 July 2009 by Ying Chao Wang (Taiwan)

TPE-EWR on B777-300ER. Plenty smiles on all of the FAs. After taking off, the meal is delicious with choice soft drinks and tea. The entertainment system is great.