EVA Air review by S Goh

9 October 2007  Customer Trip Rating :

SIN-TPE-LAX return. Premium Laurel class. Excellent service, flight attendants attentive, courteous and helpful. We pre-selected our meals through internet before departure, and there were adequate choices for us to choose from - outbound flight on the mid-Autumn festival day and EVA offered a special mid-autumn meal. Unfortunately for us, this special meal was not among the choices appeared in the E-meal selection. However, the attendants managed to give us the special meal appetizer (we would love to have the complete special meal). The food was excellent, arguably the best I have had. The seats in A330 and B777 are comfortable but angled flat; horizontal flat seats are preferred.

EVA Air review by Jon Yates

30 September 2007  Customer Trip Rating :

LHR to Bangkok. Business class new 777-300er. Very clean aircraft. IFE good. Food excellent, FAs were very good. There is no 1st class - therefore we were in the 3rd row of the plane - very quiet. Only downside is the seats, which are not horizontal and you slide down the sit when lieing on it.

EVA Air review by N Unwin

6 September 2007  Customer Trip Rating :

LHR-BKK-LHR Premium Laurel Class. B-777ER. Excellent service with good choice of AVOD. The new seats are good for resting but the angle is quite steep and not good for sleeping if you are tall. The plane was spotless and kept clean throughout the flight. The quality of food was some of the best I have had for a long time with a good selection of wines. Good value for money and would certainly use again.

EVA Air review by Streb Lovell

30 August 2007  Customer Trip Rating :

Taipei-Hong Kong return business class. On time and food good. Their business class lounge in TPE looks more like a mess hall than a lounge, flight attendants a bit too chatty in the galley and the reservation office in Hong Kong is impossible to get a hold of. Nonetheless, this airline knocks the socks off any US airline.

EVA Air review by Tim Addams

25 August 2007  Customer Trip Rating :

BKK-TPE-LAX Premium Laurel Class. B-777 with 2-2-2 seating, 60-in pitch. Very spacious. Staff courteous and helpful - very attentive and friendly. My pre-ordered meals were delicious. Seating very comfortable. State-of-the-art entertainment system that worked.

EVA Air review by Claus Dirnberger

27 July 2007  Customer Trip Rating :

Premium Laurel Class TPE-BNE. Check-in done in minutes, lounge okay, boarding easy and angled lie-flat seats are quite comfortable (duvets are really good), although I prefer horizontal lie-flat seats. Audio/video useful and functional. Food great and excellent hospitality

EVA Air review by M O'Brien

25 July 2007  Customer Trip Rating :

LAX-TPE-HKG, BKK-TPE-LAX in economy. Check-in at LAX was chaotic, we were yelled at to go wait outside the terminal; they formed the lines for the 2 flights outside and then allowed us in to queue in the designated error. Boarding equally slow with only 5 rows boarded at a time and most of the agents doing nothing, one spent his time walking through the crowd and constantly shouting the row numbers boarding. Onboard, things improved. Meals on the flights ranged from inedible to great. It was nice to get a hot meal even on the short 1 hour 40 minute TPE-HKG flight. We often felt dehydrated as the interval between liquids being offered was long and portions were very small. We did discover they had juice set out in the very back galley on the long-haul flight. Flight attendants on the long flights were mainly robotic and certainly not overly friendly, but nice and attentive on the short flights. Outbound flights on time, but both BKK-TPE and TPE-LAX were delayed about an hour and a half, due to a variety of factors. I do wish the pilots would speak more - I don’t like overly chatty flight crews, but on all flights they only spoke once before landing. One bright stop was the entertainment system on new 777s. While a bit buggy (especially in game mode) and slow to response, it was a great way to pass the time and kept us entertained. The seat pitch was also decent. Overall, I would fly EVA again if the price was right.

EVA Air review by M Mangham

19 July 2007  Customer Trip Rating :

LHR-BKK-LHR in Economy class. Films and games provided on Eva were of a limited range. Some slightly better movies were available on the class above but not for us. On the way out to Bangkok no pre dinner drinks were offered. The choice of drinks was also pretty limited and the wine was of very poor quality. The food was not particularly appealing or tasty unlike Thai, Malaysia and Singapore airlines. Saying that, the cabin crew were quite attentive with drinks provided on a regular basis, the seats reclined well and were reasonably comfortable. Toilets were clean which is good when the plane is full. We were able to check in our luggage through to Siem Reap and back to London from Koh Samui which made transfers painless. Overall the experience was reasonable but not outstanding.

EVA Air review by S Srinivasan

11 July 2007  Customer Trip Rating :

LAX-TPE in Premium Laurel (Business) class. Check-in quick and easy, with no lines. You get access to the "interim first class lounge" at LAX, which was OK. Not much food selection, decent drink selection, but not enough plugs for laptops. B777-300ER looked very new; interior well-maintained. FAs were polite and helpful, quick to respond to the call button, and serve you with a smile. The dinner was particularly excellent. The seat itself is angled lie-flat, and I found it generally comfortable for sleeping. However, there is a small "break" in the seat about which separates the backrest from the legrest that was a little annoying, and also, it was easy to slide down the seat while sleeping, causing your feet to bunch up against the seat in front of you. IFE system is AVOD and contains a decent selections of movies, variety shows, games, etc. All in all, a very nice experience.

EVA Air review by E Scoones

3 July 2007  Customer Trip Rating :

Business class from Hong Kong to Mumbai via Taipei. The plane from Hong Kong to Taipei had angled flat, but not horizontal seats that were fine. The longer flight from Taipei to Mumbai was on a 747 with old-fashioned business class seats without much leg room. Fortunately, business class was practically empty on that flight. The staff, on the ground and in the air, was very nice. But the food was poor and lounge in Taipei was tired and had little in the way of food or drink. I didn't have high expectations, but on balance still felt disappointed. The fare was as high as Singapore Air (taken in the reverse direction), but the product felt more like coach compared to SQ's business class.

EVA Air review by Kev Johnson

14 June 2007  Customer Trip Rating :

LHR-BKK-LHR. Nice new 777 aircraft with the fantastic seat back interactive screens. Managed to watch 4 films on return journey to keep me amused. Flight crew are attentive and drinks are brought round at very regular intervals. Food was good, though we pre-ordered asian vegetarian meals - so I don't know what the standard food was like. Seats are comfortable (as far as economy can be) allowing me to sleep at least half the way over to BKK.

EVA Air review by Nico Roeleveld

14 June 2007  Customer Trip Rating :

AMS-BKK in ED Class on B747 Combi. I flew EVA a number of times in both ED and super Business and in my opinion it's a good airline. Not more but certainly not less than that. Food is ok, Seats are ok, Cabin staff are ok, ED class is certainly worth the surcharge. Return flight they granted me a free upgrade to Business. The fare makes all the difference to me.

EVA Air review by Bob Gatecliffe

14 June 2007  Customer Trip Rating :

Bris-Taipei return Premium Laurel Class. My only reason for flying EVA was to bypass transiting Sydney where I usually connected with China Airlines to Taipei. The cost of the Business Class fare includes an economy flight (Qantas) from your state capital city - which in my case is Melbourne. BR316 leaves at 10:15am so an early departure from Melbourne was at 6:05am. Luckily that flight left on time and arrived on time, leaving plenty of time to transit. I found transiting Brisbane domestic to International so easy. The two terminals are connected by a short but effective rail link. Which is free to connecting passengers. Check-in was faultless. Transit through immigration and security was easy. Due in no small part to the amiable staff on duty at both venues. EVA uses the small and very busy Qantas Business lounge which is adequate. As with anything Qantas these days - nothing really good or special - just adequate! Called to flight on time. Upon entering the aircraft I was greeted and shown my seat. The colour/ambience of the business class area was excellent and the seat looked welcoming with a packaged duvet and a slightly larger pillow. IFE was very good with a good selection of new & old movies and other entertaining stations - music/games etc. The food was very good and enjoyable and FA's were friendly, efficient and attentive. The seat for sleeping on was only ok! Due in part to it not fully reclining. But I must say that it is not a bad seat. With a little patience you can achieve a relatively comfortable position/recline for eating, sitting and sleeping. There are many new business seats that are much worse than the EVA seat. The second flight back to Brisbane - great crew and food etc. Slept 5 hours as this was an overnight flight. The duvet and extra pillows really helped. Transiting back through immigration, customs and to the domestic terminal was a breeze. Overall experience with EVA - Excellent.

EVA Air review by James Simmonds

11 June 2007  Customer Trip Rating :

LHR-BKK, Economy Class. 29th May 2007. Boeing 777-300ER. After the hassle of changing my travel arrangements due to EVA cancelling their flight on the 30th, I have to say that my recent flight in EVA's economy class was probably the best flight i've ever been on. Arrived at airport 5 hours early, and had already reserved my site on EVA's website, but still went to desk where the Air Canada employee happily checked me in, and also offered an emergency exit seat. I politely declined as it was a window, and i've been caught out before with limited recline, and a door slide sticking out right in front of you. Plane left dead on time and arrived 30 minutes early, dispite heavy traffic at Heathrow. EVA's Boeing 777 aircraft have sufficient leg room even when the person in front reclines (Im just under 6 foot tall) and due to the 3+3+3 configuration, felt wider then other economy classes. Aircraft was maybe just 50-60% full, so that helped comfort levels. No amenity kit, however comfortable flight slippers were provided. Good food,and regular drinks offered by attentative crew and small snacks available in the galley. Good choice of IFE, which individual TV screens offering movies, games etc similar to that on Singapore Airlines, but note that most if not all the aisle seats have the box underneath the seat infront, somewhat limiting the legroom on these seats. Look forward to my return flight with them, although they have now set themselves very high standards.

EVA Air review by Chris Durber

19 May 2007  Customer Trip Rating :

LHR-BKK return Premium Laurel. Slept 6 hours on the way out, service seemed excellent though inflight bar unstocked so had to ask for extra water etc. IFE excellent and food (if ordered online prior to flight as better selection) very good. Lounge at BKK okay, though not much in the way of hot snacks and the new BKK airport is a bit of a health hazard in places (wet floors in toilets prior to boarding and exposed wires poking out through floor!). Return flight, crew appeared relaxed and attentive. I agree with comments that the seat can be a bit 'slidy' but did find it a problem.

EVA Air review by Anthony Jih

10 May 2007  Customer Trip Rating :

Premium Laurel Class: LAX-TPE and Elite Class (new Premium Economy): TPE-LAX. Excellent both in term of aircraft and inflight service from the flight crew. The angled seat of Premium Laurel is not easy to sleep on in its full flat position due to gaps on the chair. However if played around a bit, it can be put into a relaxed position and used for sleep. I slept 5 hours after a satisfying 6 course meal. Elite Class segment equally nice. I agree with some of the comments regarding the seating surface. It's mainly on the forward edge of the seat, which is not flat and can be uncomfortable for one's thigh. However, the recline is good and space is better than EVA's old Premium Economy seats on 747. Service in Elite Class is equally good. However, food was probably Economy Class food as it was small portion and average in quality.

EVA Air review by Tsushimagawa

6 May 2007  Customer Trip Rating :

KIX-TPE in C. Well designed A330 cabin. Seats are more than average for such a short distance. Inflight meals (Taiwanese) the best I have ever had. A downside is the FA's care. Even in C they seem to be too busy and reluctant with no smiles. For my TPE-KIX flight in Y on another day, I share the same impression by Mr. Jay Griffin, and some of other members in this Forum - no response to my button-call, and finally I walked thru the aisle for asking a cup of drink. FAs in China Airlines are more warm. The business class lounge in CKS terminal 2 is equipped with PCs, X-BOX video games, and rich food services. The choice of newspapers is not satisfying for all the passengers. This place is open for high-status members and C passengers of ANA, Asiana, KLM, Qantas, Air New Zealand, COA, AAL, Air Canada, CACTUS, Thai Sky Airlines, and Dragon Air. The code-share ANA business lounge in NRT is pretty good, designed with a high sense, and more preferable than the Red Carpet in the same building. Ground staff and telephone operators are always good enough.

EVA Air review by K Lee

26 April 2007  Customer Trip Rating :

BKK-LHR. Second time with eva air. economy. No disapointments, price good, and comfortable seating - as planes go anyway.

EVA Air review by Jay Griffin

24 April 2007  Customer Trip Rating :

My family and I just returned from Taiwan on Eva. KHH-TPE-LAX. We flew cattle-car-coach on a completely full 777. I slept 1 hour in the 12 hr flight. For a solid 8 hours, between meals, neither I nor other passengers in my section was offered a drink of any kind. The only way to get a drink was to ask a flight attendant directly for one. The meals were very average. About the same as for my recent China Air flight. But their FA's were much more attentive in coach.

EVA Air review by Jan Deneir

24 April 2007  Customer Trip Rating :

TPE-DPS on A320, business. Check-in perfect and fast. People are friendly. Excellent seats, perfect service. Meals can be ordered by internet. In view of the price, the best service you can get.

EVA Air review by Jason Barber

15 April 2007  Customer Trip Rating :

LHR to BKK, Economy - very pleasant, most cabin crew speak good enough English. Food good, entertainment good. Only gripe is the silly box under the seat where life jackets are stored, it makes the leg room much smaller on Economy seating, I am tall so need the extra room. Check in at BKK was painless and efficient, Heathrow can learn a thing or two.

EVA Air review by Jimmy Falang

15 April 2007  Customer Trip Rating :

I have flown EVA three times this past year (ORD-BKK) in Evergreen Class-no problems on the flights although the seats on the 777 are not as comfortable as on the 747. My problem is in the erratic pricing on the website. For example, the ticket I bought for my trip last month cost approx $1205. That same itinerary on their site now goes for twice that. For that money I can fly Thai non-stop out of JFK for $1400 plus what I have to spend to get out to NY from here.

EVA Air review by A Lawson

15 April 2007  Customer Trip Rating :

London - Bangkok return in Economy. New plane, with nice inflight entertainment. Seats comfortable and enough leg room. Served 2 main meals as well as snack (pot noodles, wraps, sandwiches) during the flight. Impressed by cleanness of the toilets and amenities offered. Drinks served often. Sleepers, pillow and cover provided on both flights. Service was nice even though the crew did not always speak good English.

EVA Air review by Russ Roberts

10 April 2007   Customer Trip Rating : n/a

Once again EVA does not surprise me. As an Evergreen Club Member, they informed me that they are once again reducing the amount of miles accumulated for Evergreen Class bookings. It went from 115% to 100%, and given the lacklustre service this airline provides, they are flattering themselves if they think that my four trips to Bangkok that I make every year from Vancouver will ever be with them again.

EVA Air review by Sean Mountain
1 April 2007

LHR to BKK EVA Air Elite Class B777-300 ER. New aircraft and spotless, the seats were excellent but as others have commented a little hard on the base. However seat width excellent along with leg room.T he leg rest is full and supports all your lower leg. There is a built in movable headrest with adjustable wings and very supportive. AVOD pretty good can choose film, music, games, maps, pilot view etc. Pillow and thick quilt. Meals very good and plentiful, drinks every hour, Cabin staff good, helpful and polite.

EVA Air review by L Strawson
24 March 2007

LHR-BKK-LHR -premium economy Boeng 777-300ER. Only criticism is that the seat in Elite is hard and uncomfortable. When reclined the seat stays the same shape but tips backwards allowing a leg rest to come out. This isn't very comfortable. Also there are metal boxes under the seat in front, but there's enough room either side to put your legs. The legroom itself is generous and allowed me at 6'2" to cross my legs or stretch out. Food was quite good on both flights, choice available throughout Elite class. Cabin service excellent. Call buttons answered promptly. Water / Juice runs through the cabin every hour. Alcohol provided on request or with meals. Entertainment system has got better in the last year. More music choice, now with loads of albums to listen to on demand with the ability to create your own jukebox. Games OK - Movie and TV Channel choice was very good. All on Demand.

EVA Air review by Morna Myatt
20 March 2007

Premium Laurel from Heathrow to Bangkok. Nice airport lounge, easy check-in and boarding. Food excellent, champagne before take-off. Cabin staff efficient, nothing too much trouble. Seating excellent, and adjustable with feather quilts. Priority boarding and disembarking, baggage off first. Definitely excellent value for money. We would recommend them and will use them again.

EVA Air review by Kenneth Weir
6 March 2007

I have used Eva Air LHR-BKK many times over recent years. I agree with passengers who say the new Elite Class is not as comfortable as the former Evergreen Deluxe (on 747s), and I plan to fly Premier Laurel on my next trip (I have upgraded to this class before). Although I have a back problem, I had not noticed that the PL seats were uncomfortable - maybe because I tend to sit upright most of the time. Eva is pleasant and cheaper than Thai and other competitors. I cannot however speak for Economy, but would advise passengers to opt for Elite if space is important.

EVA Air review by David Owen
3 March 2007

LHR to BKK last week in Eva Elite. Normally I travel in the back and suffer on long haul flights, but Evas prices were too good to miss. My seat was not the one I booked online and returning I had to wait whilst they found me a seat, but apart from that the luxury of being able to spread out and sleep was bliss. Airline food is airline food, but it was plentiful and enjoyable.

EVA Air review by Malcolm Mair
1 March 2007

LHR-BKK-LHR in November. I flew in Elite class as I'm 6'5" - not happy with the seats on the new 777's. I could not get comfy at all. I liked the feeling of space and comfort in the old Deluxe class 747's far better. FA's overall were good. Good service, just spoiled for me by the unforgiving seats. Think I will go back to Thai economy next trip.

EVA Air review by T Bagnall
26 February 2007

LHR-BKK-LHR Flown this route twice now with Eva in Economy, and all flights excellent. Good seat pitch in economy, Video on demand IFE, with touch screen tvs. Cabin crew attentive and helpful. Get a good choice of food, and is cleared away quickly.

EVA Air review by David Chinn
13 February 2007

LHR-BKK-LHR Premium Laurel Class. FAs are getting better and the ones we encountered on this trip were attentive, efficient and at least 6 for the front cabin. A good tip: pre-book meals online for Premium Laurel Class - there is a wider choice than onboard and our selections were very good. Both flights delayed by late arrival of the inbound service but all the lost time was made up LHR-BKK and 50% of it on the return leg. Check-in at both ends was fine and the new EVA Air lounge at Suvarnabhumi is a huge improvement over the old one at Don Muang - for a start it has windows! Seating comfortable and the lounge is much bigger with internet terminals, showers etc. Signage to the lounge isn't brilliant apart from the cardboard cut-outs of EVA Air FAs placed in the corridor. There again, signage isn't the strong point of the new BKK airport. Thai beat EVA on the little things (and the whole J & F check- in experience at BKK), but the business class Thai seat is similar the same as the EVA one and EVA is significantly cheaper. I have now accumulated enough Evergeeen points for an upgrade next time I fly and note other reviewers comments about how frustrating this can be: I'll post a further report with my experience!

EVA Air review by Jeremy Hodgkin
9 February 2007

On my last trip in Business Class (Jan 2007), they served juice and water pre take off, no champagne was offered. I didn't ask. On the last trip prior to this one (March 2006) in Business class, I did ask for a pre take off class of Champagne and was told they do not serve it at this stage of the flight.

EVA Air review by Vincent Wang
1 February 2007

With regards to comments about champagne - they give it upon request.

EVA Air review by Alan Edgehill
29 January 2007

Evergreen Club. If you are a member of this loyalty club, I wouldn't bother! When you have the required amount of miles to upgrade, to the next class, it is impossible to get an upgrade - all they do is put you on the waiting list, and after many calls to their customer service centre in London, still no luck. I then used their online website to book exactly the same flight in the class I'm trying to upgrade to and guess what - yes, there were plenty of seats available! If you combine this trickery, with the recent reduction of the miles you can accumulate, I think their Evergreen Club is a waste of time, I find it strange for a relatively new airline that is trying to attract customers and gain their loyalty. I shall be looking for a new airline in the future on my trips to Thailand.

EVA Air review by A Bevon
29 January 2007

LHR - BKK - LHR, Premium Laurel. Informed at check- in (LHR) that there would be a two hour delay, due to the late arrival of the aircraft. 777 aircraft, cabin clean & in very good condition. No Champagne offered for pre take off drink, only juice & water. Seat very comfortable, cabin crew attentive and responded to requests. Food and drink above average with plenty of both on offer. The inflight drinks bar was not really a bar - more a shelf between two cabins with juice on it, throughout the flight it was staffed and someone would take your order and deliver the drink to your seat. All in all a very pleasant experience.

EVA Air review by A Eichenlaub
29 January 2007

My wife and I flew LAX-TPE-HKG and return; Premium Laurel outbound (777), Business Class (747) back. We were extremely pleased with the service and especially seats and entertainment system in Premium Laurel. I have no idea why they find it necessary to price this high quality product below the fares charged by their US and Japanese competitors, it is a bargain in my opinion. Be aware, the Business Class seats on the 747 are of the older variety and the seat pitch is somewhat limited. However, I believe EVA intends to replace the remaining 747's on the US routes with new 777's.

EVA Air review by David Stein
29 January 2007

Newark-Ho Chi Minh-Newark, economy. Flying to HCMC, the flight was 2 hours late due to poor weather in both Seattle and Newark. I missed my connection to HCMC, but ground staff excellent in getting us through to our destination via Hong Kong. Hong Kong to HCMC, they booked us on a Cathy pacific flight. The staff also escorted all the passengers with onward journeys to the gate. The return flights were on time. What made me happy was the service on the ground. Not known to me at the time of booking was the courtesy ground shuttle from Newark to NYC and Philadelphia offered by EVA. When I found out about it while on my Taipei layover, the staff booked me on a shuttle to Philadelphia. and cancelled a hotel reservation I had in Newark. That sold me on the airline. I would never get such service form an American airline. The flight was comfortable. Food tasty and plentiful. The plane was an aging B747, but comfortable. The seat had a comfortable pitch and enough leg room. As stated above, the blankets were very large and soft. Based on the service provided, I would fly on EVA again

EVA Air review by Ronald Zezima
26 January 2007

Newark-Ho Chi Minh in Premium Economy. My initial decision to fly EVA was based primarily on cost. I decided the low fare outweighed the inconvenience of an extra stopover in Seattle. The flight out of New Newark left about 30 minutes late, but EVA personnel in Taipei they held the flight from Taipei to Ho Chi Minh to insure that passengers from Newark would connect. Taipei Airport personnel escorted connecting passengers to the connecting flight gate. The planes were clean, flight attendants incredibly polite and accommodating (they all spoke nearly perfect English) and food and drink were plentiful and high quality. The Premium Economy cabin was in the front of the 747. The seats had ample legroom, slightly wider than coach, and reclined significantly more than coach, although it was still difficult to sleep in a semi-upright position. However, it was well worth the few hundred dollars I paid above the regular coach fare. The bathrooms seemed to be cleaned on a regular basis throughout the flight. Perhaps the various American and European carriers should send their flight attendants to Taipei for customer service training. EVA also had large quilted comforter-type blankets and pillows at every seat, which added to the comfort level. I would certainly fly EVA again the next time I travel anywhere in Asia.

EVA Air review by Philip McCarthy
26 January 2007

My Wife and I have used EVA Airlines to visit Thailand on 2 occassions. On both trip's, we could not fault the staff, nor the comfort of the seating arrangement's.

EVA Air review by Paul Adams
26 January 2007

Further to Christopher's comment: Champagne is offered throughout the flight in Business Class on EVA flights as is the usual welcome drink of your choice. Elite Class is the enhanced economy whilst Business Class is now called Premium Laurel.

EVA Air review by J H Lin
12 January 2007

With regards to Christopher's comments, I would like to clarify that elite class is not a business class , it is just an enhanced economy class.

EVA Air review by Christopher Plail
9 January 2007

I have flown EVA deluxe/elite class for several years but I have noticed a dropping off of service standards over the last few years. No welcome drink , champagne no longer given in business class. The seats in the new 777 are not as comfortable. On my last flight in business the service was poor. Sorry EVA after 15 years of use I'm trying another airline for my next trip!