EVA Air Passenger Reviews and EVA Air Customer Trip Reports

Airline Reviews

Airline Seat Reviews

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B777 Business Class CDG-TPE-CDG. Check-in a little messy with only 1 counter for Laurel Premium Class at Paris airport. Boarding smooth. Flight attendants very pleasant throughout. The seats although can't recline flat are very comfortable. 2-2-2 configuration, so very different from European airlines with 2-3-2 in business. Food was ok, nothing special. IFE is decent and in line with industry standards.

LHR-BKK-LHR. Have flown most carriers on this route, and EVA is overall pretty good. IFE system (in premium economy anyway) has now had a very significant upgrade and is much better, Overall the 2 flights were good value for money, but unlike the "old days" when the airline was young, there was nothing outstanding to praise. I will fly again if the ticket prices stay reasonable.

HKG-TPE return economy. Excellent flight on both legs. Very generous legroom, clean aircraft and modern facilities including personalised inflight entertainment. Efficient service with meals provided. Food was bland but that is the only criticism.

My wife and I have travelled on most of the long haul carriers when we fly to the Far East. We booked Premium Economy, I have got to say we were very disappointed with the little things that we have grown accustomed to when flying long haul. Passengers were not given a hot/cold towel when settling down, there was no Menu and the choice had to be made when the trolley arrived. There was not an offer of a drink throughout the flight, except with the meal and that was only wine. We will be looking at another airline next year.

Very pleasant flight from TPE-SFO. Crew was very friendly though during the dinner service they seemed a bit disorganized. There was no cart service and each passenger was given courses as needed, there were some odd gaps but the food was good and the breakfast excellent. Primarily read so did not use the IFE too much but the selection was good and the seat ok for sleeping.

LHR-BKK. 777-300 ER Premium Laurel (Business class). Shared American Airlines lounge at Terminal 3 quite basic compared to BA. No queue at check-in and we boarded first. Seat is comfortable and quite wide (2-2-2 configuration). No champagne offered before takeoff. Meal service (we pre-ordered off website) was more on a par with BA. Wine was ok. Movie selection was up to date and plentiful. Breakfast served before BKK was delicious. A lot of the FAs had some difficulty with English. They provide an extra large pillow and a comfortable duvet which helped the sleeping. Excellent value for money and I would definitely use again.

Vancouver to Taipei on 747-400 in economy class. Seats were terrible, narrow and very hard. An upgrade to elite economy is a must on this plane. Taipei to HCMC on a 777 - much better seats. On the 12+ hr. flight the entertainment could be better as it seems all planes have the same selection. All flights on time. Probably time to get rid of 747's.

Seated in premium economy. Seats have plenty of leg room. Usual blanket and pillow provided, with a few extras. Was really annoyed with the headphones - although they were adjustable they do not fit comfortably. Service was ok but certainly not exceptional - they missed me out twice on the drinks run and smiles were limited. We found the food very poor (equivalent to short haul quality). Taking your own sandwiches is a better option!

LHR-BKK-LHR. Very comfortable seat, food very good and well-conceived menu: choice of Chinese and western mains. Crew very pleasant, unobtrusive and efficient. Particularly appreciated that they were available at all times and kept the toilets spotlessly clean. We both slept 6 hours on the outbound night flight, so no complaints from us regarding the angle seats.

London to Bangkok return in Elite class. Pretty good value for money, fast track boarding, seats reasonably comfortable although manual controls were a little annoying. A foot rest would have made a lot of difference. Good choice of films, food unremarkable. Plane on time both ways. Asked for a beer 8 hours into flight and received icy smile and the stewardess never came back, asked another stewardess 30 mins later and was told beer had run out and was not offered anything else. Would fly again but for schedule and cost rather than inflight experience.

LHR-BKK-LHR. Really good value for money! Flight out delayed but arrived on time. Inflight was faultless - the snack bar very handy though the friendly crew on hand. Food fine - all on china but oddly plastic knives. IFE worked well with a wide choice. Previous comment re the non lie flat-I find the 'relax' setting better and prefer the extra space it allows. Fast track at both airports almost worth the ticket price alone. With a product like this BA should take note as not much more than their traveller plus and well worth the extra.

LHR-BKK return. Check-in fast and efficient both ways. Bangkok airport was clean, fast and effective. I found seats had plenty of legroom in economy but you are advised to check online that you are not sitting in a seat with the inflight entertainment boxes underneath. Staff were reasonable but elusive at times. The food was above average and good for airline standard. My only complaints are freezing cold cabin on the Boeing 747-300-ER and poor inflight entertainment system, which was the same on both routes and had limited choices.