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EVA Air Passenger Reviews and EVA Air Customer Trip Reports



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EVA Air Customer review :  6 September 2013 by Charles Kennedy    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. Wanted to try this service for ages but it was too many FF points to leave on the table, however now they are in Star Alliance. Check in was a breeze, skipped the lounge in favour of playing the piano that faces gate 23. Boarding was orderly and was shown to my window seat in the last row of Royal Laurel business class. Seat is spacious and appealing, angled towards the windows. Pushed on time and took off to the west. Only complaint about the catering is that it did not include any Asian options. I had a nice steak for dinner and scrambled egg and bacon for breakfast, but would have loved some nice Chinese food for dinner and pork and noodles in the morning. Crew could not have been more attentive, coming by during meals and drinks every couple of minutes specifically to check if anything was needed / needed to be collected. Seat reclines full flat, got some hours sleep under a very thick and comfortable duvet. Landed on time and after a very long walk, immigration took only a few minutes. Priority tagged bag was one of the first on the carousel. Flawless performance from EVA, my first time but not my last.



EVA Air Customer review :  6 September 2013 by W Bee    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Usually, I fly Elite (Economy plus) but I received an upgrade to Business Class at LAX, probably due to Diamond status. Great experience: lay-flat seats with lots of space, very functional mini cabin with privacy, the multi- course meal was accompanied by excellent wines. No complaints. The IFE could have a bit better selection but given that one can really sleep in those seats, it is not possible to watch more than two or three movies. Restrooms were kept very clean and cabin service was First Class! Much better than on any US or European airline. Baggage came within a few minutes after reaching the belt. Overall, a memorable experience.



EVA Air Customer review :  5 September 2013 by T Alvin    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BR 857, TPE-HKG. The Hello Kitty flight was fine. Adjustable headrests, decent recline. The seats had a Hello Kitty headrest and the toilet was Hello Kitty themed. Inflight entertainment was excellent, somehow unequipped with my favourite type of movie (family comedy). Downsides was not so enthusiastic service and the fact that the jet was called "Happy Music". What kind of name is that?



EVA Air Customer review :  2 September 2013 by P Enz    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-LAX and SFO-TPE: Staff members at check-in, transfer desk, lounge and in cabin were all very polite and helpful. Seat was comfortable with enough leg room and space (9-abreast instead of 10 in B777). All meals were excellent. Personal IFE is also good although the library is a bit small for long flights.



EVA Air Customer review :  28 August 2013 by M Liepmann    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently traveled BKK-LHR-BKK in Premium Economy. The reason we chose the airline was price and being a new member on Star Alliance. Overall the flights were okay, nothing too bad but also nothing to be very excited about. BKK- LHR we sat in 20A/C - first row of Premium Economy. The seats are comfortable and recline very generous. In the Bulkhead rows monitors are in the armrests of the seats, making them a little less wide than the normal premium seats. Legroom was also slightly restricted due to the dividing wall with business class. I could not stretch my legs completely. Food was is best described as okay. I have to agree with other reviewers and say that drinks services were very poor on this 12 hour flight. 2 rounds of drinks during the meal followed by two water runs until the snack before landing was served. In Premium economy passengers get a half litre bottle of water after take off, which in theory can be refilled by crew. I walked to the galley in economy mid flight and was told that they had run out of water. I did get a refill from the business class galley. On the way back to BKK we sat in 22A and C, which was much more comfortable than the bulkhead seats. Food and drink services on this flight were much better. Cabin crew was also genuinely more friendly than on the outbound flight. Overall, we were okay with the product, particularly given the good rates we had for our trip. We will use them again, if rates are favourable.



EVA Air Customer review :  19 August 2013 by Kevin Wong    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return from New York JFK to TPE. Check in was pretty smooth. Food service was given twice, with a snack in between, which was decent for me. The food tasted pretty decent. The seats were a little too thin, so it made it hard to sleep, only got 4 hours of sleep total, which wasn't enough for a 15 hour flight. The cabin crew were very nice and kind. The IFE system was decent enough. We departed on time and arrived 25 minutes early. However, things went pretty bad on the way back to NYC. First of all, the plane that I rode on arrived late from its previous flight. The ground crew were not ready for 40 minutes after our boarding time. Then, when we got onto the plane, and just before the plane left the gate, the IFE system broke down. In the end, it took them more than 1 hour just to replace the entire system altogether. A lot of passengers seemed upset for a very late departure time, which was around 9pm. We arrived in NY more than 1 hour late. Though the IFE system was replaced, I couldn't watch any movies or TV shows, which was pretty sad. But other than that, everything went well. Hopefully, this will be the first and last problem that I will have with EVA Air.



EVA Air Customer review :  23 July 2013 by J Yeh    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used my miles to upgrade from Economy to Elite Class. Not much of a big difference seat wise, was a bigger seat but wasn't able to fall asleep comfortably. Water is given at the beginning of the flight. Food tasted better than Economy and also included a menu to choose. Liked the fact that haagen dazs ice cream was offered after one of the meals. The table is stored in the arm rest which is better than the table in Economy because it offered more space. Overall, Elite class was better because of the food and the table. Also, more movies are included throughout the flight.



EVA Air Customer review :  11 July 2013 by Gary Green    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-CDG and return. Great service on both legs, staff were efficient and friendly. I'm 6 ft 3 and considered the seats to be very comfortable for economy class. All flights on time overall great experience won't hesitate to fly EVA again in the future.



EVA Air Customer review :  13 June 2013 by T Goh    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very surprised full meal was served for a short flight between Hong Kong to Taipei. Ordered low sodium meal and it was really good with steamed fish and vegetables. Service is attentive and pleasant with smiles. Very impressive highly recommend. One of the excellent airlines in the world.



EVA Air Customer review :  10 June 2013 by J Stuart    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK on 777ER. Easy check in, asked for an exit seat as I'm tall I was after the extra leg room. No problems with them. Service from cabin crew was fantastic, very polite, helpful and thorough. Seats were spacious and comfortable. The food service during the flight was excellent. Overall a very professional, affordable airline that I will certainly be using again.



EVA Air Customer review :  31 May 2013 by Neil Osrin    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK on 777ER. Check in swift and polite, boarding easy. Seat amenities included slippers, a warm fluffy blanket and firm pillow. I found the seat and leg room very comfortable and managed to sleep 7 hrs. I was sleeping during the main meal services but the night time snacks and sandwiches were good. Arrived on time and the crew were professional and polite and very helpful and kept washrooms well maintained. I liked the fact that in flight announcements were kept to a minimum. I will be making EVA air my carrier of choice for the future - very impressed!



EVA Air Customer review :  30 May 2013 by Azra Lau    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time taking this airline from Shanghai to Taipei. Was pleasantly surprised by the service and food quality.



EVA Air Customer review :  24 May 2013 by Dennis Terry    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have made 5x LHR-BKK return flights this year, all in Premium Laurel. Flight service, cabin, food and IFE was always good, with nothing to complain about, though the food on the BKK-LHR section is notable superior to the LHR-BKK sector. Ticket prices give good value for money compared to other carriers on the same route. But I have one complaint - the WiFi in the EVA lounge at Bangkok airport doesn't work. It doesn't work at all! On the 5 occasions I've transited, I either couldn't get my laptop to "connect" properly to the EVA router, or if I did, then the Web access was so slow as to be unusable. This isn't satisfactory state of affairs for any international airline. All business-class Pax want in an airline lounge is tea/coffee/soft drinks/snacks and reliable WiFi. The WiFi doesn't have to be 2Mbit super-fast or anything like that. Just ordinary speed and reliable. Me flying again to LHR next week, but am pre-paying to get access to the nearby CIP lounge (which does have very superior, speedy web access).



EVA Air Customer review :  20 May 2013 by Martin Ling    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy London-Bangkok. On the positive side, flight left on time and arrived 15 minutes early. The seats are decent for economy and the IFE has a reasonable choice. The disappointing thing was the poor service attitude of the crew, who were mostly cold and stand-offish. The meal quality was fairly average for economy airline food, but it would be nice to see a menu or be told how the food is prepared instead of just being asked "do you want chicken or pork". Also they are very mean with drinks, i was given half a small plastic glass of wine with dinner. There was no cold drinks offered between the 2 meals, the crew seemed to just disappear for long periods.



 

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