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EVA AIR customer review :  12 August 2009 by Streb Lovell (Taiwan)

TPE-DPS in Business. Service very good and food edible. Only complaint was the noisy and rude children (whose parents think the business class cabin is a playground for their kids). One mother took her child to the bathroom, and stood in front of the door, with the door open, while the kid did her business. Meanwhile, the cabin crew prepared everyone's lunch right across from that. Gross.

EVA AIR customer review :  12 August 2009 by R de Villa (US)

LAX-TPE-MNL return in Economy. LAX TPE on a B777, legroom, IFE and flight attendants outstanding. Meals decent. Three hour layover in TPE. TPE-MNL on B744 Combi. Seats in Elite Class section were showing their age, but still comfy. Short flight but they served a very good lunch. MNL-TPE A330 legroom did not seem as good as B777. Issues with controller for IFE. Had an extended layover in TPE for 8 hours due to the typhoon. Spent time at Transit Hotel which was great. TPE-LAX on 744 on upper deck. From the moment we boarded, the upper deck was stuffy and hot. Remained this way through most of the flight. For me, the upper deck seems less spacious despite comments of more leg room up top. All in all, I would recommend EVA for their service, comfort and value for the price. My only hesitation in flying EVA again would be the lengthy transit time in TPE (typhoon not withstanding).

EVA AIR customer review :  3 August 2009 by J Collyer (Australia)

I was pleased to be upgraded to Elite class, as better seats and more space. But it was hard to understand the Chinese English in the terminal and on the flight. Drinks of alcohol were almost none existent (still waiting for my order!). On the final flight home from Taipei different plane but same class - only the seat space had shrunk back to economy size?

EVA AIR customer review :  28 July 2009 by D Starr (UK)

LHR-BKK return economy. Check in efficient and flights on time. Comfortable seating with ample leg room for economy. Water and juice served shortly after take off but then very long wait for meal to be served. Meal served followed by drinks service - a practice I dislike. Only soft drinks, beer and dreadful carton wine was offered. I requested gin and tonic and was politely told they would get if for me after the meal - so not really a drink with your meal. Food going out seemed satisfactory but perhaps I was very hungry. Return journey was very unappetising choice of rice or noodle dish. Not a bad experience but for economy class would prefer other carriers I have used to Bangkok.

EVA AIR customer review :  20 July 2009 by A Mcauley (UK)

LHR-BKK return premium economy. Check in fast and efficient in LHR. Good flight, good choices on AVOD. The food was average LHR-BKK, cabin staff excellent going round offering drinks etc through the flight - you could go to the galley to get more. BKK-LHR plane delayed over 2 hours due a typhoon hitting Taiwan. We were updated on the delay and given timely information when the plane would be leaving. Given a voucher for lunch to compensate for delay. Flight back to LHR very good, food good and staff attentive and helpful. Legroom and space was pretty good. For a couple of hundred pounds extra I think the upgrade is good value for money. I would commend the staff on the return leg on how they dealt with a passenger who obviously had too much to drink (probably due to the delay) and wanted more alcohol. They dealt with it in a very professional and competent manner.

EVA AIR customer review :  5 July 2009 by Ying Chao Wang (Taiwan)

TPE-EWR on B777-300ER. Plenty smiles on all of the FAs. After taking off, the meal is delicious with choice soft drinks and tea. The entertainment system is great.

EVA AIR customer review :  23 June 2009 : by Alexander Huehmer  (Austria)

VIE-BKK-TPE-DPS / SIN-TPE-BKK-VIE. Flew them for the first time because of their C-special ex VIE. Service was kind, friendly and professional, food partly excellent (ex VIE), partly average, champagne on all legs. AVOD easy to handle and with good selection of movies and music. Seats angled flat but no sliding problem.

EVA AIR customer review :  23 June 2009 : by L Norman  (USA)

LHR-BKK-LHR, Boeing 777. Check in at LHR efficient. Given a pass for the London Lounge. Not the best I have been to but adequate. Could only find soft drinks and beers on the ground floor - upstairs much better with a range of spirits available. Little choice for vegetarians and no labels on the food. I checked with the staff to see if they announce the flight and was told they don't, so don't know whether or not they have changed this policy since a recent review by a fellow traveller. The crew on board were very welcoming and attentive - they all greeted me and offered help with anything I needed. Was offered juice or water on boarding and asked for my drink preference after take off (champagne, wine, spirits) and what I would like to drink with my meal. The meal was excellent (prebooked online), wine was gorgeous. Seats are lie flat angled I found it best to keep the chair in a tilted relaxed position with a cushion under my knees. In addition to the cushion already on the seat, was also given a larger foam pillow and duvet. AVOD great and the attendants checked at very regular intervals to see if there was anything you wanted. No fast track at BKK but that it was not really necessary. Return to LHR equally good if not slightly better in that the Evergreen Lounge was excellent - very quiet - excellent choice of food - hot noodles, sandwiches, pastries, cakes, alcoholic drinks, wines etc. I checked with staff and was told they do announce the flight - which they did 30 mins before scheduled departure. Attentive FAs - meal was excellent, drinks were available when requested. Was given a Fast Track pass for LHR which helped cut down the time at immigration. Excellent value and would recommend.

EVA AIR customer review :  14 June 2009 : by T Parker  (USA)

LAX-TPE return in premium economy, TPE-SIN return in economy. Check in was fairly quick and efficient. The boarding process was a bit of a gaggle, with many announcements. The food was reasonably good, fairly limited beverage offers during the flight. One can get additional drinks from the galley. The flights were quite full, so FAs were fully tasked and performed well. They are quite strict about enforcing baggage weight limits for carry-on luggage (at least with me). So don't count on taking the normal two pieces (one personal item and piece of luggage) as carry on. Overall I would recommend EVA Air based upon price and seat comfort.

EVA AIR customer review :  1 June 2009 : by J Wilkins  (USA)

I have flown EVA for a few years, always in evergreen deluxe/elite (their premium economy class). I'm not so happy with the new elite class seats - ergonomically, the seats don't recline as much. Instead, the seat cushion slides forward a little to give you the impression of more recline. The seat pitch is identical to the old evergreen deluxe seats. One big annoyance in the elite class is the huge metal boxes underneath some of the seats that almost completely take away one's foot space. AVOD system in elite is far superior to the old evergreen deluxe.

EVA AIR customer review :  1 June 2009 : by M Roberts  (UK)

LHR-BKK-LHR, Boeing 777. Excellent service from check-in onwards. Travelling with 2 young children in a party of six, had pre booked seats, ground staff waiting to greet us and this was continued with cabin staff. Infant and child meal very good. Leg room fantastic, AVOD also excellent, drinks service throughout flights.

EVA AIR customer review :  28 May 2009 : by John Bauman  (UK)

LHR-BKK-LHR Business. Check in quick, lounge (SAS London Lounge) clean and with pretty good choice of snacks. Choice of beverages very good, in particular the red wines. Boarding was very close to departure time which meant many business passengers left the lounge and made their way to the gate, thinking the flight wasn't going to be announced. Stay in the lounge- it will be announced and the queues will have gone at the gate. Welcomed on board and escorted to my seat, forward cabin on the 747. No champagne prior to take off. Food good, plenty of champagne after take off if so desired. Seat is somewhat uncomfortable when attempting to sleep. I cannot understand why airlines continue with dreadful angled seats that are not lie flat. Speedy disembarkation at BKK but no fast track. Luckily no queues and luggage off reasonably quick. Return flight on 777 was much better. Lounge at BKK very good. Internet much speedier than at LHR. Onboard the seats seemed more comfortable than the 747 - good choice of films on AVOD. Very attentive crew and relaxing flight. First off the plane and after the hike to Passport control it was typical that "IRIS" wasn't working (does it ever?). Luckily no queue so through immigration and waited for ages for the luggage. No priority luggage on the carousel, despite the tags.