EVA AIR review :  20 August 2008 : by M Channon

Customer Rating : 4/5

LHR-BKK-LHR Elite Class. Check in at T3 was easy as I had no wait. I had pre-booked my seat which was honoured. I managed to get through the Fast Track at passport control with an Elite boarding pass. The flight was good and on time. FA's are attentive and polite, food is average but the drinks plentiful - FA's go around throughout the flight with juices and water. On the return journey I had again pre-booked a seat which when I got to check in had been changed and was put at row 26 - near the toilets. Once onboard I was then asked to move again to row 20 which was an improvement but frustrating with all the moving about. BKK check in was easy as was passport control with a wait of only 3 minutes to get through. Flight again fine and landed 15 minutes early. Immigration at T3 LHR is always a nightmare if there is more than 1 flight arriving. Luckily I had signed up for IRIS scan which is a fantastic way of beating the queue at passport control - got through in 30 seconds! For any UK passport holder it is well worth signing up for. Overall I would use EVA again as they are cheaper and the service is fine. Their 1 big advantage in my opinion is the AVOD which their nearest competitor for this sector, Thai does not have.

EVA AIR review :  12 August 2008 : by Lorraine D'Arcy

Customer Rating : 3/5

Agree with comments from Bob Andrews, the seat in 8H & 8J were such awful seats to be seated in as the constant noise behind the seats was very annoying. The food I felt on the flight both to and from BKK to London was disappointing, felt as if as soon as you were seated your food was then being served. The selection of films was very poor. All in all the flight in business class is obviously more enjoyable then economy, however, I would think twice before flying with EVA air again.

EVA AIR review :  5 August 2008 : by Bob Andrews

Customer Rating : 4/5

LHR-BKK-TPE-LHR. Check in for Premium Laurel Class was very quick. EVA use the SAS London lounge at T3 which is over-crowded and messy and hardly worth the visit. Boarding was diabolical and chaotic but once on board the 747-400, it was worth the effort. Business class is on the lower deck in the front where many airlines have First Class and this is the quietest part of the airplane.The crew were happy and very attentive but did tend to rush things somewhat. Meal and beverage selections were good but what awful plastic cutlery on the LHR-BKK-LHR sectors! The seats are spacious and comfortable in the normal and recline positions but very uncomfortable in the sleep position because they are angled in two places and not lie flat. BKK is a good airport for transit and EVA has a pleasant lounge there as they do at TPE. Return journey was a similar experience but I did find it even more difficult to sleep in the seats. Also avoid 8H and 8J as these are in front of a galley storage cupboard which seems to be is use continually and the noise and banging is irritating. Arrived ahead of time at LHR T3 which was extremely crowded and it took nearly 15 minutes to get through the UK immigration queues which of course has nothing to do with EVA airlines but does mar the experience somewhat. Despite the few shortcomings, I would fly EVA again as they are good value for the lower B Class fare that they charge on this route.

EVA AIR review : 2 August 2008 : by Carlos Prieto

Customer Rating : 3/5

Manila from Newark return. B777-300 was clean and flight attendants very attentive to our needs. Whoever designed and built the seats in the economy section must have done so with small passengers in mind. The curvature of the seat was so uncomfortable that the pillow and blanket that they provided had to be a buffer between my lower back and the deep hollow pocket in the back of the seat. For a long flight, this is not the way to sit and try to catch some sleep. It was tedious and there was not enough cushion on the seat itself that my behind was all achy when we landed in Taiwan. Also, there are no manual vents on this plane so you'll have to deal with whatever room temperature they set it at. They only give you 2 meals for that long stretch of about 19 hours. The cups were so small that they probably held about 5 ounces of liquid. The entertainment center was a personal touch screen that offered new and classic movies, in-flight shopping, games and a lot more which I would say was very good and entertaining. Other airlines beat this airline by a mile in terms of comfort, food and amenities.

EVA AIR review : 30 July 2008 : by P Allsop

Customer Rating : 3/5

LHR-BKK on 777-300er : appreciated the leg room in economy and cabin clean and comfortable. In flight entertainment excellent with plenty of on demand choice. On the negative we thought the service and food was very average and ordinary, although I am comparing this to Singapore/Emirates & Thai who offer a much better cabin service.

EVA AIR review : 22 July 2008 : by P Dutton

Customer Rating : 5/5

LHR-BKK-HKG, BKK-LHR. Economy class 747-400 upstairs both ways, seats comfortable - 33 inch pitch and comfortable reclining position. Good selection of movies and games on demand. Fairly limited choice for meals, noodles or fried rice with fresh fruit and dessert, but well presented and tasty. FA's pleasant and efficient, regular rounds of soft drinks and snacks. Alcohol on request. Toilet in upper cabin was clean and remained so for the whole flight. Very good overhead and under window storage bins.

EVA AIR review : 9 July 2008 : by Andrei Lumi

Customer Rating : 3/5

AMS-BKK-TPE-AKL with EVA Air. AMS-BKK is dreadful - aircraft very outdated B747 with no individual screens. However service was good. BKK-TPE-AKL outstanding - clean modern aircraft, B777 + A330, individual screens with plenty choices of movies, music and games. FA's friendly and helpful, though there is a lack of language skills. But unfortunately EVA Air is still using their old B747 out of Amsterdam which made me deciding not to use EVA Air again, unless they are using their B777 or A330 to/from Amsterdam.

EVA AIR review : 25 June 2008 : by Nicolaas Brandts

Customer Rating : 4/5

Amsterdam to Bangkok and return in economy. Aircraft is the outdated 747 combi with no seatback IFE, but has a good seat pitch. FA's are professional, polite and service oriented - they do frequent water and juice runs and toilets are kept clean. I just hope EVA will start flying the 777-300 ER out of Amsterdam soon.

EVA AIR review : 25 June 2008 : by Angela Chen

Customer Rating : 4/5

San Francisco-Taipei. I took economy plus and had a personal tv and toiletry bag. The leg room wasn't much more. So think twice before you pay for economy plus for extra leg room and a chair the reclines an extra 2 inches. Save your $$$ and take regular economy.

EVA AIR review : 19 June 2008 : by M Andrews

Customer Rating : 4/5

LAX to BKK connecting in TPE and happy with service and the aircraft. EVA have economy on the upper deck of the reconfigured 747-400 at a 36" seat pitch. The cabin crew were attentive and friendly and in the cabin constantly. Only complaint - no separate bar service before the meal, so cocktails and beer had to be ordered separately (they weren't on the service carts, red and white wine was). IFE very good - AVOD - and worked on all 4 flights. 777-300ER was great - in economy the most legroom is at the window seats in row 68, due to the curvature of the seat tracks as the fuselage tapers. Outbound upgrades from Economy to Prem Economy was sold at LAX check-in for $250 and from Prem Eco to Business for $1500 each. EVA talks up its 'Chinese Breakfast Rice Soup', so I finally tried it on approach to LAX and it was disgusting, and I love Congee - so take the Western breakfast!

EVA AIR review : 3 June 2008 : by K Spicer

Customer Rating : 4/5

LHR-BKK Boeing 777-300ER. Seat in economy had good legroom 33", was comfortable and good chioce of films and games which my 10 year old loved. I made the mistake of ordering a kids meal for her as had heard that food was spicy so the kids food was indeed 'kids food' - the kind of stuff that I would avoid, nuggets, chocolate, yoghurt etc. The crew were very pleasant and provided drinks on request and regular juice and water supplies. Overall excellent value for money and would fly again with them.

EVA AIR review : 21 May 2008 : by A Richards

Customer Rating : 4/5

LHR-BKK on Boeing 777-300ER. 3-3-3 seating in economy had good legroom and seat was comfortable managing to sleep for a few hours. Food excellent, crew attentive and provided alcohol on request. AVOD was good with a large choice of movies, games and music. Only slight downside for me is that EVA only have 1 daylight flight back to LHR, generally prefer a night flight wherever possible as can sleep more. Overall I would use them again.

EVA AIR review : 16 May 2008 : by F Price

Customer Rating : 4/5

London Heathrow to Bangkok return economy class on new Boeing 777. We had two infants with us. We felt that EVA were good value for money. The flight was direct and at convenient times of day. The legroom was good for economy class, food not bad and inflight entertainment was excellent (there were personal screens with games and movies on demand). The staff were busy but friendly.

EVA AIR review : 11 May 2008 : by S Anthony

Customer Rating : 4/5

LHR-BKK-LHR Premium Laurel Business Class. Flight on time both ways. Seat comfortable for sitting in, lying down took a bit of getting used to! Its a strange angle but once you relax it isn't too bad. IFE worked - large screen and on-demand facility, food excellent, service on outbound a little rushed, but was a night flight. On return, a day flight, lunch service superb, course by course, beautifully presented. Aircraft spotless including toilets. Crew were pleasant, not great command of English but they tried. Drinks not widely promoted but if you asked for anything it was brought to you. Amenity kits by Clarins. All in all a very pleasant, reasonably priced product.

EVA AIR review : 30 April 2008 : by James Johnson

Customer Rating : 5/5

Recently returned from BKK via TPE to LAX in Premium Laurel. Food and service was excellent, though my beef was a bit overdone. Everything else faultless. Seats are not full reclining sleepers but adequate space wise. Breakfast was excellent. This was a mileage upgrade and more than worth it!

EVA Air review by Joshua Wong

23 April 2008  Customer Trip Rating :

SIN-TPE-SIN Economy Class. SIN-TPE (BR 226) flight delayed for 1 hour, while TPE-SIN (BR 225) flight was cancelled. Returning flight transferred to China Airlines CI66I and finally to SQ877 but transfer was not done properly. Was barred from boarding the SQ877 flight until they got things cleared from the EVA side, and the whole process took about 10 minutes. Returning flight was delayed for 20 minutes and had to endure embarrassment from the stares of passengers because of the fault not of my own. No follow-up or apologies was made for the mistake. My first time flying with EVA will also be my last time.

EVA Air review by Duncan Whiting

15 April 2008  Customer Trip Rating :

LHR-BKK on B747-400 in Economy. This flight usually takes off at 2130 but was delayed to 0100 due to late inbound aircraft, annoying but beyond the airlines control. Flight was full but comfortable enough with 33 inches of legroom and AVOD with a reasonable selection of movies. Crew friendly with fairly regular drinks rounds and food average. EVA tend not to promote alcohol consumption - No pre- dinner drinks, only wine served from cartons available with dinner. So if you like to have a few drinks - stick with Thai as they will happily bring you drinks all day if you wish. Only downside with Thai is the IFE on their European routes is not seatback and just overhead monitors. I have flown all three classes on EVA. Premium Laurel is excellent, Evergreen Deluxe is great for space and legroom, but probably not worth the extra £400 over the best Economy fare. Overall, I would recommend EVA Air.

EVA Air review by Thomas Parrott

15 April 2008  Customer Trip Rating :

LHR-BKK-LHR Elite Class. We travelled in the Eva version of premium economy on a 747-400, had I known that Elite is on the main deck and upper deck, I would have asked for an upper deck seat, which a friend found out and did, it is a bit more chilled up there. The seat configuration is 2-4-2 and legroom is adequate, seats recline to a reasonable angle. Fairly comfy. IFE is good and as I travelled in March and returned in April I benefited from 2 different movie selections, all quite new releases. FA's very attentive. The only annoyance was the cabin announcements which are given in Chinese, English and Thai - so they can get very tedious. They offer Duty Free about 2.5 hours into the flight which is announced very loud, unlike other announcements which are hard to hear! I have travelled to SE Asia on Cathay, Thai and SIA and I rate EVA as my preferred carrier since this experience - EVA have done well to come up with a relatively inexpensive solution.

EVA Air review by Lisa Norton

2 April 2008  Customer Trip Rating :

LHR- BKK return. 747 which has been reconfigured and we sat upstairs on both legs. EVA are one of the few airlines to have economy on the upper deck and it makes such a difference to the long flights. On the way out we were lucky enough to have the exit row and had so much leg room. We were a honeymoon couple and at every stage we tried to upgrade, but they wanted to charge us. However having the exit row we decided to stick with economy. No complaints with IFE or food and drinks. Flight on the way home was full and we had a wander around the downstairs and it was not a pretty sight. Economy looked very uncomfortable (there is more leg room in the upper deck) and loud. There are only 10 rows or so in the upper deck. Overall very impressed with the airline.

EVA Air review by M Channon

2 April 2008  Customer Trip Rating :

LHR-BKK-LHR. Very easy check in at both airports, baggage waiting after immigration on both occasions. IFE was ok; at least there is a choice and individual screens. Food was fine, BKK-LHR was better than going out - drinks selection could be improved. Pouring wine from cardboard cartons doesn't give the greatest impression but it tasted adequate. Other servings of drinks throughout the flight were plentiful, FAs were polite and efficient. For the price I would probably use EVA again over Thai for the fact that the IFE is welcome on such a long flight.

EVA Air review by Alan Lacey

10 March 2008  Customer Trip Rating :

LHR to BKK in Premium Economy. Old 747 with refitted cabin. Excellent seat comfort and pitch. Smiling FAs who worked hard and had good language skills. Food good and plentiful. Only let down was drinks service - no pre dinner drinks run and wine served from cartons. Regular runs with water and juice through the night. Toilets immaculate. Punctual - excellent value

EVA Air review by I Wenseritt

10 March 2008  Customer Trip Rating :

BKK-TPE. Boarding was a mess as again the tour groups pushed in front of the boarding for disabled, family's, B-class Gold members etc. Flew with worn 747-Comby. Crew on this flight was maybe in a bad mood as toilets were not clean - this was unusual! They have to save money as wines in Premium Economy went down in quality, drink variety very limited, Coffee - don't try, teas are OK.

EVA Air review by Jenny Bentley

4 February 2008  Customer Trip Rating :

LHR-BKK-TPE-AKL, BNE-TPE-BKK-LHR in Premium Laurel. Excellent meals, ordered in advance and all arrived as planned. FA's attentive, language skills variable. Front cabin in 747 is quiet and cosy. Seat on 330 (TPE-Australasia) is better for sleeping - not the awkward angles that other reviewers have correctly noted on the 747 seats. Lounges at BKK and TPE are unimaginative, and BKK is hard to find. However, we were invited to go into the garden lounge in Taipei, previously reserved for First Class only, but there are no washroom facilities here: these are provided in the other lounge. Enforced overnight stopover (no connection) on return meant that EVA paid for hotel and transfer: this was provided by Monarch Plaza Hotel in Taipei which is an excellent hotel. I'd fly with EVA again but wish they would not close the window blinds on a day flight: there is no need to impose jet lag on anyone! I kept my blind open and other passengers did the same: none of us could understand why this was necessary and no passenger was sleeping anyway.

EVA Air review by C Haworth

30 January 2008  Customer Trip Rating :

LHR-BKK-LHR Premium Laurel Class Boeing 747. FA's excellent, food and wine good if you order in advance via internet, IFE choice not overwhelming.

EVA Air review by Nicholas Derek

24 January 2008  Customer Trip Rating :

HKG-TPE-HKG in business outward/premium laurel return. FA's excellent, meals tasty and a big improvement on CX meals. Lack of Hong Kong English newspapers on return was baffling, as was the reading material - all Chinese. Although the Premium Laurel lie-flat angled seat is not much of an advantage on a short sector, I tried it in the extended position and would find it very hard to sleep in. It's not completely flat, and the kinks make it very uncomfortable. I could only get comfortable by reducing the stretch and positioning it like much older standard seats with just recline and leg rest. Equally awkward, in any position, including upright, the centre fixed armrest is higher than the other. Since the other one drops as the seat reclines, use of the armrests in any position feels very strange. Why an airline would choose this seat instead of other much more comfortable lie-flat seats in the air is a complete mystery? So, 4 stars for short haul - but that would drop to maximum 3 had it been long haul.

EVA Air review by J Beveridge

24 January 2008  Customer Trip Rating :

Our family have travelled twice with Eva Airways and on both occasions they have been delayed into LHR causing us to miss connecting flights. Extra costs included was a hotel stay in London and a further £200 each for flights the next day! We are due to fly again with them in February and have been monitoring the reliability of this flight only to find it is constantly delayed! Anyone with connecting flights should not consider this flight.

EVA Air review by Edward Impey

21 January 2008  Customer Trip Rating :

LHR-BKK. Eva have gone downhill - my last flight was in first class, this one in business (First class has now stopped). The whole experience this time was basically poor, and much like economy class. The seat is about as bad as you could get. I despair as to why Eva have introduced this uncontrollable, uncomfortable backward step. To describe it as flat is simply misleading. The food was okay but mediocre. the service was slovenly and nondescipt. Its like a different airline altogether. I would struggle to give them two stars,

EVA Air review by N Barcic

17 January 2008  Customer Trip Rating :

SFO-TPE-BKK coach on all legs. The staff was very accommodating in getting my friend and I (both 6ft 4in) seats with legroom. The cabin still felt cramped at times but the food was decent and their ground service was excellent. We had very close connections to make on both trips, and not only was staff there to direct us to the connecting gate but our bags were with us every time. On our return, the Taipei-SFO flight was actually held close to an hour (until 1230am) so that the group of passengers connecting from Bangkok could make the last flight across the Pacific. Overall, very accomodating, and do not worry about connecting headaches, EVA will take care of everything.

EVA Air review by K Jeffreys

20 December 2007  Customer Trip Rating :

EVA have re-introduced their old 747's on the London Bangkok flights and worse fitted them with the angled slide down seats in Premium Laurel which are disastrous for anyone with back problems! The continuous cost cutting now means very limited supplies of drinks and the same vegetarian food. Thank goodness for the cabin crew who are the only reason for a 2 star rating.

EVA Air review by Tim Leggett

23 November 2007  Customer Trip Rating :

LHR - BKK Economy. I'm not a seasoned long haul flyer but found Eva economy to be great - and would give them at least 8 out of 10 in all areas. Having lost our camera at BKK (or left it in the taxi) we were amazed by the level of care and help they gave us in seeking its return. The staff at LHR and BKK went beyond the call of duty.

EVA Air review by Tim Fishlock

19 November 2007  Customer Trip Rating :

LHR-BKK-TPE-AKL, Premium Laurel. 777 LHR-TPE, A330 TPE-AKL. For about the same as premium economy on other airlines, Premium Laurel is a business class experience. Lounge access at all airports (rather redundant at BKK because you're only there for 50mins or so) and a superb product in the air. The seat was very comfy, and although not horizontal it was easy enough to set in an s-shape so you could sleep FAs excellent as was the food and wine. 777 was a noticeably newer plane and I thought provided slightly wider seats than the A330, but both were big enough. AVOD was good but over a 26hr flight (total) could have done with a slightly larger selection of films. Overall very highly recommended.

EVA Air review by Peter Matza

14 November 2007  Customer Trip Rating :

LHR-BKK return Premium Laurel Class. FA's professional, helpful and available. The flights were punctual, and meals / drinks were plentiful (we'd ordered from their internet menu and everything was just right) and of reasonable quality. The seats are angled lie-flat but with a bit of fiddling an S-shape can be made comfortable. AVOD ok. Check-in both ends was fine - we had pre-booked seats both ways. SAS shared lounge in London fine, lounge in BKK ok to get away from crowds but drinks/snacks limited. Daytime return flight actually seems quite hard work as yout time- clock gets out of sync! On return to LHR, from touchdown to leaving T3 short term parking in our taxi took 48 minutes - Heathrow deserves some credit! Excellent value for money in terms of a business class experience, just let down a little by BKK airport.

EVA Air review by Paul Wilson

7 November 2007  Customer Trip Rating :

LHR-BKK-TPEnow waiting for flight to AKL in Premium Laurel. Both flights on 777. Service warm and friendly, with good english. Seats comfortable. Toilets clean. Lounge at TPE not good - very basic. The Premium Laurel garden is only for first class passangers and not Premium Laurel passengers as name implies; wonder who will be able to go in when the stop their first class service in December 2007?

EVA Air review by R Oussalah

6 November 2007  Customer Trip Rating :

TPE-BKK-AMS Business class B747-400. Taipei staff pleasant and helpful. The lounge at Taipei is fair but nothing special - packed though. The seats in business were nothing like the laurel premium class seats as they were the very old fashioned ones. IFE is also aging with no video on demand. The staff on board great, food excellent and well presented. If you make your meal choice online you have an incredible choice when flying from Taipei. Bangkok stopover was as usual boring with a boring lounge. I would recommend flying EVA Air in Laurel Premium Class or Economy Deluxe. Avoid the B747 when possible.

EVA Air review by Paul Zdanowski

3 November 2007  Customer Trip Rating :

Premium Laurel from LHR to BKK then to Taipei then into Brisbane and return to LHR via BKK. The service from check in was fantastic and made a real difference to the enjoyment of our holiday. Both my wife and myself will fly with EVA. I rate them a 5* airline.

EVA Air review by D Taylor

29 October 2007  Customer Trip Rating :

LAX-TPE and TPE-LAX The outbound flight was good, but the 747-400 had its day and the interior looked tired. IFE movies on the overhead. The inbound was supposed to be another 744, but EVA swapped a 777-300ER instead. PTV on demand and great selections service was excellent and legroom was good at 34 inch. Overall a great airline, just needs to upgrade their 744's if they are going to keep them any longer.

EVA Air review by Violet Kidd

26 October 2007  Customer Trip Rating :

LHR-BKK Economy. We used EVA for the first time and were dissapointed after always using Thai. We were seated to the rear of the plane and waited ages for our meal only to be told there wasn't any choice. The meal was tasteless and poorly presented. The wine of poor quality and we were not offered any drinks during the flight - we had to ask. On the return flight we asked at check in if we could change our seats but were refused so had the same problems coming back.

EVA Air review by J Ray

23 October 2007  Customer Trip Rating :

LHR-BKK return Premium Laurel Class. FA's professional, friendly but not overly fussy, and worked hard. The flights were punctual, and the meals and drinks were plentiful and of high quality. The seats are angled lie-flat, and the sliding down problem of was not an issue. The video on demand can't compete with Emirates, but easy to use, and provided a selection of current movies. Outbound check in was typical of Heathrow - pleasant enough staff on the business counter, surrounded by grumpy staff everywhere else, miserable, stressed people trying to get from A to B, all resentful of the poor quality, high prices, grime and queuing all around. A busy SAS shared lounge in London, grim boarding at LHR, and a very limited lounge at Bangkok, with the most artificial tasting coffee I have ever tried - and there were only four terminals with unreliable Wi-Fi. As I was connecting to another airline in and out of BKK the lounge limitation wasn't too big a deal, but I wouldn't relish staying in it for too long.

EVA Air review by R Oussalah

23 October 2007  Customer Trip Rating :

TPE-NRT-TPE Laurel Premium class. I wasn't too impressed with EVA ground service as we had to wait a while at checkin. Only 1 desk for all Laurel Premium Class. Business class lounge was packed and we could not find a seat. On the plane, both ways our AVOD stopped working shortly after take off. Not too bad for a 3 hours flight but still a bit annoying. The staff were great and gave gifts to make up for it along with a 30 USD voucher each. Overall the flight was nice and the new Laurel Premium is great

EVA Air review by John Edwards

19 October 2007  Customer Trip Rating :

BKK-AMS-BKK Economy Deluxe. First time flying Eva Air, and direct flight in the old 747 combi was smooth. Legroom was good because I didn't have a seat in front of me on either leg, if I had it still would have been quite bearable for a tall guy. Seat width fine, but seat comfort was poor. These are very hard and poorly contoured seat (unless you're a child). FA's are the best, work non-stop, and keep a polite and cheerful attitude. Food fine, AVOD was average. Return flight was delayed 12 hours so a room at the Sheraton Airport Hotel was provided, and a EU$29 meal voucher was supplied.

EVA Air review by Barry Smith

17 October 2007  Customer Trip Rating :

LHR-BKK-LHR Elite 777. My first time flying EVA. Was a nice change flying premium economy, though for a more average sized person, it wouldn't be worth the expense. AVOD had some good films/music, but it could be fiddly to use. Seat a bit small and not especially comfortable, but leg room was adequate. Cabin crew were very good. Only gripe with EVA has been issues with the awful website and frequent flyer system, which could put me off EVA in future.

EVA Air review by B Walberer

11 October 2007  Customer Trip Rating :

SFO-TPE-BKK return in Deluxe Economy/Elite class. Check-in at SFO has a separate counter for Elite class passengers and very quick. SFO-TPE and TPE-BKK flights on older B747 aircraft but clean interior and comfortable deluxe economy seats in the front of the airplane. These seats are comparable to US domestic business/first class and make a big difference on these long flights. They also have personal TV screens which, however, are rather small and IFE is not AVOD. TPE-BKK on newer B777. Elite class seats in these aircraft are not as comfortable as the old style economy deluxe seats in the B747 but have larger TV screens (still no AVOD). TPE-SFO again on older B747 with somewhat worn interior. Overall, I was very pleased with EVA air. All flights were on time and service was very good, with friendly flight attendants and better than average food. The only downside was the lack of snack service or self-service snack bar on the long haul flights.