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Customer Review scoring : Eurowings
7.4 out of 10  7.4 out of 10
23 reviews



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EUROWINGS Customer review :  30 May 2013 by E Hessels    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-HAM-AMS. Very unpleasant experience, AMS-HAM got cancelled due technical issues, so I was put on their next flight which departed 3 hours later. Once en-route service was good though. Return flight, 8 days later, was delayed by 1 hour then got cancelled as well, again technical reasons. This was the last flight of the day, so I was offered a hotel. Instead I requested to be put on the Lufthansa HAM-DUS flight, as AMS and DUS were about the same distance by car from my final destination. This was granted and all in all the delay was under 2 hours which is considering the situation not even that bad. LH was one of my preferred airlines, but after this round-trip, my confidence in reliability of LH (which Eurowings operated this flight for) is lost.



EUROWINGS review :  23 May 2013 : by Illia Romanenko  (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Kiev - Dusseldorf on May 20, 2013. Ground staff extremely unfriendly and uncoordinated, started boarding before the aircraft was ready so that we had to wait 20 minutes in the bus with no air-conditioning or ventilation where it was very hot. Very uncomfortable seats with no much legroom. Staff on board also not very friendly and did not announce the temperature and time at arrival. Nevertheless, we managed to arrive almost on time.


EUROWINGS review :  12 February 2013 : by A Walster  (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUS-MAD in class S (economy) in seat 11C. Duration: 2 hours. I was very surprised with the service and comfort on board because we flew in a CRJ-9000. My regulation sized cabin baggage only just fit inside. It was an early morning flight and a breakfast of scrambled eggs, spinach and potato cubes was served together with orange juice and a biscuit - all in all pretty good for economy class on such a small aircraft. Comfortable flight overall with two rounds of drinks service. Excellent landing. All in all an excellent flight.


EUROWINGS review :  5 June 2012 : by Peter Thackray  (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-HAM-MAN. Early morning flight out on Canadair Regional Jet 900. Boarded on time and arrived on time late departure due to airport delays rather than airline tardiness. Service was good and breakfast snack and drink sufficient for short flight. Similar on the way back with delays getting to the runway at Hamburg airport. Baggage arrived OK at both airports in short space of time.


EUROWINGS review :  16 May 2012 : by M Fischer  (Germany)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HAM-MXP: An early morning flight to Milan on Canadair Regional Jet 900. Passengers greeted by friendly but distant cabin crew. I managed to get a seat just behind Business class. Leg room in economy class was horrible, I am 188 cms and barely fit in. Being an early morning flight they handed us a raisin bread roll and drinks for 90 mins flight which was shameful considering that it is Lufthansa co-operated flight. After snack round, cabin crew was no were to be seen until landing. I don't think I am opting for Eurowings again.


EUROWINGS review :  27 July 2009 : by A Lazzaro  (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUS-MXP, after flying in with Lufthansa from Chicago. Departure on time, luggage correctly transferred from the Chicago flight, very clean CRJ 200, very smooth flight, professional crew, landed in Milan ahead of time.


EUROWINGS review :  27 July 2009 : by M Bastian  (Netherlands)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight on time to Milan Malpensa. Everybody got a little bread with Chicken or Cheese, a candybar and something to drink. But the 2 stewardesses were quite grumpy towards passengers. CRJ 200 plane was quite narrow inside and the seat wasn`t big either.


EUROWINGS review :  17 June 2009 : by A Mallon  (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Despite Eurowings getting a bad press since their takeover by Lufthansa, this Canadair jet breakfast flight had more than enough service to permit me to skip lunch in Cologne later.


EUROWINGS review :  10 March 2009 : by Steve Parsons

Customer Rating : 1/5

1 Star Rating

Dreadful. I fly frequently between Bristol and Frankfurt where, unfortunately there is no other choice of operator for this route. Lufthansa/Eurowings took over this route approximately 18 months ago and I have flown around 10 times. Every single one of flights has been blighted with a problem ranging from serious (emergency divert to Heathrow due to mechanical failure of the aircraft) to trivial, but highly irritating (about 70% of my bookings from Frankfurt fail to appear on the e-Tix system). I would not recommend Eurowings to anyone, and if an alternative carrier is available (and even if you have to pay a little extra) avoid the pain and fly with them instead.


EUROWINGS review :  16 February 2009 : by Gina Smythe

Customer Rating : 4/5

4 Star Rating

I flew from Frankfurt to Nurmburg during Winter break. My flight to Nurmberg on Eurowings was smooth, and quick. There isn't much room on this plane, but for a short flight (half an hour) it was fine. Returning to Frankfurt, I flew in a snowstorm. I was a bit nervous, but the flight was smooth too.


EUROWINGS review :  19 December 2008 : by Robert Morrison

Customer Rating : 4/5

4 Star Rating

BER to LCY BAE146 - great airline, on time departure from Berlin and surprisingly quick flight to London. Aircraft was comfortable and clean and the cabin crew were polite and efficient. Overall, a pleasant experience and we would fly Eurowings again.


EUROWINGS review :  5 August 2008 : by Marek Walczyna

Customer Rating : 3/5

3 Star Rating

WAW-DUS-WAW. Both flights were delayed and operated on Canadiar CRJ-200. The machines seemed to be quite old ones. The staff were friendly and helpful but all of the were chewing gums while providing services or demonstrating safety procedures.


Eurowings review by M Peters

10 March 2008  Customer Trip Rating : 4 Star Rating

DUS-TLS-DUS. Lufthansa Regional flight operated by Eurowings - overall very pleasant experience, nice leather nice, small aircradt (CRJ-200) with 50 seat, not even half full. Free inflight service including cold + hot drinks (alcohol as well), sandwich and Mars chocolate bar. Crew was friendly, except they only showed up once to serve drinks.

Eurowings review by D Kearney

4 January 2008  Customer Trip Rating : 4 Star Rating

DUS-HAM. Efficient boarding at Dusseldorf. Y Class about half full. FAs were upbeat and professional - seemed to enjoy their job. Each passenger was greeted on boarding. A drinks service was conducted soon after take off. BAE 146 would have been a little cramped if full and was showing its age. All announcements, including that of the pilot were made in both English and German despite it being a domestic flight. Overall, it was a very brief but enjoyable experience and very good value for the price I paid.

Eurowings review by Aidan Stradling

13 November 2007  Customer Trip Rating : 4 Star Rating

FRA-HAJ on a BAe 146. Comfortable and pleasant despite being full. This is the high standard that some other airlines should aspire to. Simple, effective, efficient, and quietly professional.

Eurowings review by Seth Harrison

29 January 2007  Customer Trip Rating : N/A

FRA-NUE roundtrip in economy. Not exactly a horror story, but not great either. Food & magazines were only offered to first class passengers, which meant FA on outbound flight never walked past row 7. Too bad we were in row 8! No service offered whatsoever to people in economy. On the return flight we were forbidden from using the overhead bins or the lavoratory - or as the FA said "It's only 40 minutes- hold it!" Overall this FA seemed ready to retire- no facial expression, very unfriendly. At least I had a window seat. BAe 146/Avro RJ85 aircraft dated but comfortable. No IFE whatsoever, not even a magazine for economy class. Frankly, Deutsche Bahn provides better service for the price, and I would much rather ride the train rather than suffer through another Eurowings flight.

Eurowings review by John Novak

26 January 2007

Always late. Took frequently on the route Belgrade, Serbia-Munich, Germany (BEG-MUC) and they were never on time (out of 10+ flights) - of coursing causing missed connections. They either did not excuse or lied (e.g., blaming heavy snow and congestion in Munich - but after showing to the crew on board an on-line web flight information from Munich airport with 95% flights on time, they did not bother to find another excuse or apologize). Service generally nice, food decent. I addressed several complaints for repeating delays to headquarters and have not received any reply or compensation. This cannot be higher than 1.5 star.

Eurowings review by Brendan Walsh

16 September 2006

FRA-TRN On four occasions that I have flown with them one was delayed for an hour because of instrument malfunction. Flap warning light. The second flight was cancelled because of instrument malfunction. The compass did not work. Fifty minute wait on board while the technicians worked, then another attempt at departure which failed. No assistance from FA's just a twenty minute wait on board for the bus that took us back to the terminal. It seems that instrument malfunction is plagueing EW recently.

Eurowings review by Paul Evans

6 September 2006

BHX-FRA on a Bae 146 under Lufthansa code sharing - an enjoyable experience. Flight delayed 45 minutes with an apology but no explanation. This meant we missed our connecting flight to Vienna but the transfer desk at FRA organised seats on the next flight one hour later with no fuss. The seats were comfortable leather with excellent legroom and FAs pleasant and efficient. Usual sandwich supplied which was tasty and good choice of hot/cold drinks.

Eurowings review by Harry Albright

11 July 2006

BHX-FRA on a BAE 146. Generally good, flight on time. BAE 146 slow, and seats very narrow. A 3-3 configuration on this type is ridiculous. If the middle seat is occupied it is very cramped. Legroom is adequate though. Usual service of a small cheese sandwich and a drink, perfectly adequate. Staff friendly. Seatbelt light stayed on for the entire flight for no apparent reason, but people ignored it. Parked at a remote stand at FRA which involves busing. Overall good. It beats driving to Heathrow or Gatwick if you live in the Midlands, and you fly to the real Frankfurt, not an airfield 100 miles away. Cheaper than Ryanair too.

Eurowings review by Matthias Schmutz

1 July 2006

ZRH-TXL in Y. Swiss/Lufthansa sharecode flight operated by Eurowings in a BAe 146. Friendly crew, enough legroom. Lufthansa catering, which on the way to TXL consisted of a triangular, dry, inedible Sandwich out of a paper box. On the way back a much better bread roll. TXL-ZRH with a two hours delay. Explanation given: The technician called to fix a problem, that came up during the flight check, had been stuck for an hour at the airport-security. Hard to say whether it was true or an excuse. Would use them again, if the prize is competitive.

Eurowings- by Tim Pithers

18 February 2006

I have recently flown with Eurowings on a Lufthansa flight from Paris CDG to Munich. The flight crew was professional and appearance very smart. The service was good as flight was only about 50% full. The BAe 146-300 aircraft clean and comfortable.

Eurowings- by Daniel Schlösser

30 November 2005

Wonderful small airline. Flew with them as a Lufthansa codeshare flight Frankfurt - Friedrichshafen and return on a BAE146-200. The service on board was the same as on a regular Lufthansa flight but the fa's were even more pleasant and it seemed as if they really love their job. Both flights left and arrived on time an I would fly with them in the future without hesitation although there is less space on a Bae as on board a B737 or A320 but it's more than enough for 40 minutes in the air.



 


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